Top 10 3CX Alternatives &amp; Competitors

Contact Center

By Genesys

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to 3CX, Genesys Cloud CX is:

Slower to reach roi

More expensive

Better at support

Categories in common with 3CX:

RingEX

By RingCentral

4.1/5

(1,256)

Product Description

Reviewers say compared to 3CX, RingEX is:

More expensive

Slower to reach roi

Better at support

Categories in common with 3CX:

Video Conferencing

Cloud PBX Platforms

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Dialpad Connect

By Dialpad

4.4/5

(3,947)

Product Description

Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.

Reviewers say compared to 3CX, Dialpad Connect is:

Slower to reach roi

Better at support

Easier to do business with

Categories in common with 3CX:

By Aircall

Product Description

Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

Reviewers say compared to 3CX, Aircall is:

More expensive

Better at support

Slower to reach roi

Categories in common with 3CX:

Contact Center

GoTo Connect

By GoTo

4.4/5

(1,385)

Product Description

GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service

Reviewers say compared to 3CX, GoTo Connect is:

Slower to reach roi

Better at support

More expensive

Categories in common with 3CX:

Vonage Business Communications

Contact Center

By Vonage

4.3/5

(493)

Product Description

Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

Reviewers say compared to 3CX, Vonage Business Communications is:

Slower to reach roi

More expensive

Better at support

Categories in common with 3CX: