1CRM Reviews & Product Details

The best thing I like about this one CRM platform is it goes beyond the traditional CRM functionality and combine all module such as sales marketing customer service and project management even invoicing and order management everything in a single platform in a centralised way this platform offers a very strong level of customization allowing or business to tailor workflows modules and reporting based on operational requirements this flexibility makes this platform very useful for our organization who wants a centralised system rather than managing multiple disconnected tools out there and another major advantage of this platform is their breath of features available at relatively competitive price point compared with other large enterprise CRM platforms out there they are integrated level approach helps us platform to improve visibility across or cross functional teams reduces the operational mismatch hassles. Review collected by and hosted on G2.com.

Though this platform is very strong and helpful they are interface sometimes feels bit outdated when compared with other cloud native CRM platforms and some new users may find it difficult during the onboarding process because of their complex learning curve and since this platform is highly configurable they are set up administration can become slightly complex for a smaller teams without any CRM administrators some of their workflows and user interface interactions should be modernised and polished their platform is feature rich certain integrations and automation capabilities may not feel as polished as the CRM ecosystem out there. Review collected by and hosted on G2.com.

What I like most about 1CRM is its true all-in-one functionality. Instead of juggling multiple disconnected tools, it centralizes CRM, sales pipeline management, marketing automation, customer support, and project management into a single platform. That consolidation not only reduces costs but also eliminates data silos, making it much easier to maintain a clear, real-time view of every customer interaction from first touch to post-sale support.

From a sales perspective, the platform allows for detailed pipeline tracking, opportunity management, and forecasting, which helps teams stay organized and proactive. On the marketing side, the built-in automation tools make it easier to run targeted campaigns, segment audiences, and track engagement without needing a separate system. Customer support is also integrated, so teams can manage tickets, monitor response times, and maintain consistent communication, all while having full visibility into the customer’s history.

Another major strength is its level of customization. Businesses can tailor workflows, dashboards, and reporting to match their exact processes rather than forcing their operations to fit a rigid system. This flexibility makes it scalable for different team sizes and industries. Overall, having everything connected in one ecosystem improves efficiency, reduces friction between departments, and creates a more cohesive experience for both the team and the customer. Review collected by and hosted on G2.com.

What I dislike about 1CRM comes down to a few practical limitations that can slow teams down if you are trying to scale or move quickly.

The user interface feels somewhat outdated compared to newer CRM platforms. While it is functional, it is not very intuitive, which creates a learning curve, especially for team members who are not very technical. Even simple tasks can require more steps than expected, and over time that extra friction can impact overall efficiency.

Another issue is that while the platform is highly customizable, that flexibility can become overwhelming. Setting up workflows, automations, and reports often requires a deeper understanding of the system. It is not always plug and play, so without someone dedicated to configuring it properly, teams may not fully use its capabilities or may build processes that are not optimized.

Integrations can also be limiting. Compared to more modern CRM systems, the available native integrations are fewer, which can make it harder to connect with newer tools or specialized software. This becomes more noticeable if your business relies on multiple platforms working together. Review collected by and hosted on G2.com.

What I appreciate about 1CRM is that it serves as an all-in-one, customizable platform that unifies sales, marketing, customer support, and project management. This integration makes it straightforward to track customers, oversee projects, and generate helpful reports. Additionally, I value that it remains affordable and provides the flexibility of both cloud and self-hosted deployment options. Review collected by and hosted on G2.com.

At times, 1CRM’s interface feels a bit outdated, and getting accustomed to certain features can take additional time because of the system’s detailed nature. The setup and customization process is often slow, and some modules do not offer the modern, seamless experience that other CRM tools provide. Review collected by and hosted on G2.com.

1CRM is a great crm with inventory management and sales forecasting tools that are very helpful in business process and also it’s ability to integrate with multiple online as well as offline software’s is really great. Review collected by and hosted on G2.com.

Although the CRM is great but support is really slow and any complaint takes weeks to get resolved Review collected by and hosted on G2.com.

I like how 1CRM creates a more convenient way to store client info. It's valuable because when dealing with inbound or outbound call sales, it's crucial to have the right system for client sales information. 1CRM categorizes interactions, helping to identify what clients want and which numbers work. It’s easy to use, making it simple to figure out client preferences based on each human interaction. Review collected by and hosted on G2.com.

Sometimes it's a bit of a challenge because it requires a team effort to run and maintain the system. It would be better if there was a feature that verifies each client's information, like numbers and addresses, to make sure one person doesn't have to carry the load. Review collected by and hosted on G2.com.

This tool has great customer service support team that is knowledge rich and highly responsive.

Its dashboard is very intuitive with drag-and-drop feature with great reporting and analytic capabilities. Review collected by and hosted on G2.com.

I do not have any dislikes with this tool. It has been exceptionally great. Review collected by and hosted on G2.com.

I especially like how easy it is to use, along with the features it offers for queue setup, creating case records, and handling deflection options, among other things. Review collected by and hosted on G2.com.

It offers limited flexibility when it comes to supporting region-specific nuances, which is especially challenging for companies and departments working across the globe. Review collected by and hosted on G2.com.

the UI and the integration and ease of usage Review collected by and hosted on G2.com.

the fact that its is not holistic and has no context to the previous conversations Review collected by and hosted on G2.com.

Easy to manage sales and lead management process with hassle free implementation process

Good customer support and case management and with high customizable options Review collected by and hosted on G2.com.

user interface feels outdated and Initial cost often requires more technical knowledge to setup and automation process is also not powefull Review collected by and hosted on G2.com.

What I like best about 1CRM is that it brings everything into one place — client details, sales, marketing campaigns, and support. As a digital marketing agency, it saves us time switching between tools and helps us stay organized with custom dashboards and project tracking. Review collected by and hosted on G2.com.

What I dislike about 1CRM is the user interface — it feels a bit outdated compared to modern tools. Review collected by and hosted on G2.com.