--- title: 3CX Reviews meta_title: '3CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 547 reviews by the users' company size, role or industry to find out how 3CX works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 547 scale: '5' date_modified: '2026-07-21' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # 3CX Reviews **Vendor:** 3CX **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 547 ## About 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. ## 3CX Pros & Cons **What users like:** - Users love the **ease of use** of 3CX, which simplifies communication and enhances efficiency across devices. (42 reviews) - Users value the **reliability** of 3CX, ensuring seamless communication without missing calls and excellent support when needed. (31 reviews) - Users value the **flexibility** of 3CX, benefiting from seamless communication across various platforms and devices. (23 reviews) - Users love the **seamless communication and reliability** of 3CX, enhancing productivity and enabling easy connectivity. (22 reviews) - Users commend the **easy setup** of 3CX, enabling quick deployment and immediate use for communication needs. (21 reviews) - Users value the **seamless integrations** of 3CX, enhancing communication and flexibility across various platforms. (20 reviews) - Intuitive (18 reviews) - User Interface (18 reviews) - Easy Communication (17 reviews) - Users praise the **easy-to-use admin interface** of 3CX, making VoIP setup and management straightforward and efficient. (17 reviews) **What users dislike:** - Users find 3CX's **complex processes** challenging, especially for non-technical administrators needing extensive configuration support. (11 reviews) - Users report that **difficult configuration** processes can hinder usability for non-technical administrators, complicating management tasks. (10 reviews) - Users find the **learning curve challenging** , with some configurations taking time and requiring technical support to manage effectively. (10 reviews) - Users are frustrated by **limited features** and missing reports, impacting the overall utility of 3CX. (10 reviews) - Users find 3CX to be **expensive** , especially non-profits seeking more affordable pricing options for their organizations. (9 reviews) - Users express frustration with **poor customer support** , feeling it's difficult to get help with their inquiries and issues. (9 reviews) - Difficult Setup (8 reviews) - Users find the **high cost** of 3CX challenging, especially for non-profits and with yearly price increases. (8 reviews) - Customer Service (7 reviews) - Difficult Settings Management (7 reviews) ## 3CX Reviews ### 1. 3CX **Rating:** 2.5/5.0 stars **Reviewed by:** Hrithika H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about 3CX?** The speed and ease of starting a call are fantastic. It just needs a click. Also, it doesn't have much to write after the call as in the whole summary like in Ring dna, so it saves time and makes the work smooth. **What do you dislike about 3CX?** The update that we get whenever we receive a call is something that needs to be improved. It gets frustrating when we do not know who is calling, and talking to the cx about further discussion gets tough. **What problems is 3CX solving and how is that benefiting you?** It is time-saving as we have to click, and the call starts, and the amount that we used to spend on writing twice, once on ring DNA and the other on salesforce, about the call summary, is saved now, which makes it easier to complete our call duration faster and better now. ### 2. Best software for IP Calling **Rating:** 4.0/5.0 stars **Reviewed by:** Vaishnavi B. | Technical Recruitment Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about 3CX?** Voice is clear and loud, there is no lacking in voice it is very easy to use we can record calls as well and send meesages **What do you dislike about 3CX?** sometime it didn't work when network is poor **What problems is 3CX solving and how is that benefiting you?** I do International calls using 3cx while submitting candidates. They pickup call easily and voice is also clear so it is easy for me. **Official Response from Monika R:** > Hello Aman! It's great to hear you find 3CX as the best software for IP calling, with clear and loud voice quality, easy usability, call recording, and messaging features. Your success in making international calls and the clarity it brings to your communications highlight the effectiveness of 3CX in facilitating smooth and easy conversations. ### 3. Easy, efficient & simple **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about 3CX?** 3CX interface makes it very easier to make /receive calls & to persons in the network by checking their availability. The product is well designed and very easier to use interface only takes few mins to train a completely new user on it. **What do you dislike about 3CX?** Getting Support & finding answers through FORUM gets quite challenging. We have few instance where we are forced to access paid external support because of a 3CX bug. **What problems is 3CX solving and how is that benefiting you?** 3CX does offer great versatility through its software interface & provides abundant information available for the managers & admins to check and keep up the deliverables & quality. **Official Response from Monika R:** > Hello! Thank you for your review of 3CX, highlighting the ease of use and efficiency of the interface. We're glad to know you find it straightforward to train new users on our system. In regards to support, the 3CX forum is intended for general discussion and assistance. For more advanced support, we offer direct paid assistance, or you can reach out to a local 3CX partner who can be your first point of contact. They can also escalate issues directly to 3CX support as needed. We appreciate your feedback and thank you for using 3CX! ### 4. Great VOIP PBX platform / Reliable / Functional / Can grow as your business needs evolve **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about 3CX?** 3cx is a mature, feature rich VOIP PBX platform. It can grow with your business as needs change over time, so you can start with a low-cost / smaller feature set if your needs are modest; and as time passes if your needs grow it is trivial to change license / annual subscription fee to accommodate the needs change over time. (ie, more concurrent calls, more enterprise or call centre style features etc). The 'base version' is modest price and exceptionally feature rich as a 'starting point'. It can integrate easily with many different SIP trunk providers for call termination / and it works with a diverse range of handset hardware if you want physical phone handsets. It has a fantastic 'soft phone app' you can install on smartphones if your users do not want physical 'office phone handsets'. And also a very functional web-app version to run on your Laptop/PC with a headset etc. Overall - highly recommended - great product. **What do you dislike about 3CX?** it is hard to dislike anything - the product is feature rich, and it works well. It is competitively priced for non-free PBX solutions. It has a reasonable price curve that allows modest entry cost / allows growth over time if your needs evolve. In the past they had a different kind of free-license which was 'insane good value' (ie, it cost $0 as a loss leader to get people to start using the product and this was changed recently so the 'free version' is not available quite the same way as before. however, that being said, they still have a free loss-leader version of the product, which is fantastic value for a SMB that wants to get started on a VoipPBX platform with a zero cost point of entry. So really cannot complain. **What problems is 3CX solving and how is that benefiting you?** 3cx allows a SMB to have a exceptionally feature-rich VOIP PBX system for an extremely low entry price point. The rich feature set and seamless integration to allow multiple client devices to be linked (ie, physical handsets, softphone app on your smartphone, web client app) - make it 'stupid easy' to use / make calls / or manage call flow (ie "Operator" reception person who can see inbound calls, route them to specific people, intercept/transfer, etc). Overall it is a massive step up from old-world legacy PBX which is hard to manage, expensive hardware, depending on legacy hardware, and with limited features and-or painful growth options. The fact that different SIP Trunk providers can be easily integrated / which tend to have FAR LOWER costs than traditional telco/ analog phone server trunks etc - is icing on the cake. Better, and cheaper. Have your cake and eat it too. ### 5. 3CX, simply for communications at its best. **Rating:** 5.0/5.0 stars **Reviewed by:** Winston T. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about 3CX?** 3CX is pretty much easy to use, both in the front end and in the admin end. Before, we tend to setup like for hours but now, we can get runing in just a few minutes. Not to mention their features... all of the are premium based and the cost? Very very minimal. **What do you dislike about 3CX?** 3Cx pretty much have everything however, would be better if they develop more on their SMS capabilites. I mean they send and recieve SMS but the guide on how to make it work is kind of vague and generic. **What problems is 3CX solving and how is that benefiting you?** Distribution of calls and easy integrations of existing gateways that we are using. **Official Response from Monika R:** > Hello Winston! We're happy to hear about the ease of use and quick setup, as well as the value you find in our features and cost-effectiveness. Regarding your thoughts on SMS capabilities, we understand the need for clearer guidance. The SMS configuration can vary based on each provider. For general steps, you can refer to our documentation at 3CX SIP Trunk Configuration. For more specific information, contacting your preferred provider directly is advisable as they can offer more detailed assistance. It's great to know that 3CX is effectively assisting with call distribution and integration with your existing gateways. Thank you for using 3CX! :) ### 6. Straight Forward **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about 3CX?** It is easy to Implement and provision new users. Queue management is easy. **What do you dislike about 3CX?** cleaning up employees who has left the company. havent seen any workforce management reporting such as SLA reports etc.. **What problems is 3CX solving and how is that benefiting you?** Queue Management **Official Response from Monika R:** > Hello, thank you for your feedback! We're glad you find 3CX easy to set up and manage users, especially with queue management. In regards to 3CX reporting, you can read more here: https://www.3cx.com/docs/manual/scheduled-reports/ & https://www.3cx.com/docs/manual/call-reports/ ### 7. Easy to Use Calling Software **Rating:** 4.5/5.0 stars **Reviewed by:** Raghav G. | Customer Support Lead, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about 3CX?** We get all the data from the screen like who is available to pick calls. Also we can use intercom, transfer calls and use video calls **What do you dislike about 3CX?** The mobile app provided does the job but there is a lot of room for improvement in the app UI **What problems is 3CX solving and how is that benefiting you?** We are a software product company and our team needs to be on call for sales, support and operations functions. 3cx is a simple to use software through which we can keep track of call records. We can also answer the calls via app . **Official Response from Sotia Constantinou:** > Hello Raghav and thank you for your feedback on 3CX! It's great to hear that 3CX is helping your software product company manage calls efficiently. The ability to track call records and answer calls through the mobile app is undoubtedly valuable. We are committed to continuous improvement and providing top-notch customer support. ### 8. Communication efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Susan (Sam) R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2023 **What do you like best about 3CX?** What I like about 3cx was it is pretty simple straight forward tool to connet with my client and customers. I can gave it an 8 points. Outbound and inbound call are pretty much easy to deal with using 3CX, it has easy option put the call on a brief hold. Also, it has a user friendly troubleshooting steps when it has an issue and most of all 3cx has good quality during conversation. **What do you dislike about 3CX?** 3cx has it downside only for tagging of each contact. It has no tagging option after every contact and you need to document every call that you receive from 3cx. However, it is understandable since it has link itself to our second tool which is Intercom. **What problems is 3CX solving and how is that benefiting you?** Switching from hard phone to soft phone system such as 3CX enables our team to improve productivity, communication and collaborative working. I barely experience issues with 3cx. It made my work load smooth, giving me chance to do the next outbound call that I need to perform. It has phone recording, which enable our teams to work more efficiently. **Official Response from Constantinos Leventis:** > Hi Susan and thank you for the 5-star review! We are glad to hear that switching to 3CX has helped your team improve their productivity! ### 9. 3cx calling software is great for consultant and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Tapas D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about 3CX?** The call quality and record of previous calls and timings is great. Also Manager can listen recording dusring or after calls also and easy to transfer a call to colleagues is easy. **What do you dislike about 3CX?** Sometime 3cx network is down like it shows destination busy or not connected. But it fixes very fast also **What problems is 3CX solving and how is that benefiting you?** 3cx provides another number to call customers so we don't have to ise our personal numbers and it is very professional. Senior can listen to our call recording is great feature so that they can give any feedback. The record of call time and duration is perfect. **Official Response from Sotia Constantinou:** > Hi Tapas! We appreciate your positive feedback on 3CX! We are happy to hear that you've been able to effectively support and communicate with your customers using our platform. You can follow our forum at https://www.3cx.com/community/ for valuable advice on addressing any issues you may face. ### 10. Effortless Communication Management **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah Mae M. | Trainer/QA - Global Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about 3CX?** In my new company, I started using 3CX Phone System as a communication tool, and I have to say, it's an excellent choice. The software is incredibly user-friendly, and even those with no technical knowledge can easily navigate its features. The system offers a variety of communication options, such as voice, video, and chat. Additionally, it integrates smoothly with other communication platforms like Pipedrive which is our primary CRM for customer communication. Another feature that stands out to me is the ability to customize call routing. This level of flexibility and control makes the 3CX Phone System ideal for businesses with complex communication needs. **What do you dislike about 3CX?** One thing that could be improved is the system's security. With the recent virus scare and the growing need for secure communication, it would be better if more security measures were in place. **What problems is 3CX solving and how is that benefiting you?** Our primary use of 3CX is in customer service to communicate with our customers via phone calls. The tool is seamlessly integrated with our Pipedrive system, which allows us to easily track tickets from one tool and automatically create tickets for missed conversations. In addition, we are also utilizing 3CX as an internal communication tool for team members who are located across the globe. This has helped us to collaborate and communicate effectively, regardless of our location or time zone. **Official Response from Constantinos Leventis:** > Hi Sarah! It's great to hear that you enjoy the user-friendliness and flexibility of 3CX. We are also so happy to hear that choosing 3CX has helped you collaborate and communicate effectively! ### 11. Most optimized VOIP on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Juan V. | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about 3CX?** What I like the best about 3CX is how simple to set up and use across multiple devices seamlessly allows you to take a call in your office or on the go without inconveniences or sacrificing audio quality. **What do you dislike about 3CX?** Will improve how other contacts of your organization are displayed on the web app to simplify the process of searching for a coworker. **What problems is 3CX solving and how is that benefiting you?** It solves the problem of calling people out of my country in a simple and easy way without any quality compromise. **Official Response from Sotia Constantinou:** > Hello Juan! Thank you for your feedback on 3CX! We're delighted to hear that you find it simple to set up and use across multiple devices, ensuring seamless calls with excellent audio quality. 3CX's ability to simplify international calls without compromising quality is a significant benefit for you. We appreciate your input and are committed to enhancing your experience. ### 12. 3CX is the best VOIP, Chat and Video call software **Rating:** 4.5/5.0 stars **Reviewed by:** Jayesh R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2023 **What do you like best about 3CX?** 3CX is an excellent service to integrate live Chat, Video Calls, WhatsApp and VOIP services to the websites. It provides plugins and SDKs to integrate these services into our Website. We can use 3CX from 3cx.com or host it on our server. **What do you dislike about 3CX?** There is nothing to dislike about 3CX. 3CX is the best service in the market. They have a bit higher pricing and limited community support. Else everything is perfect. **What problems is 3CX solving and how is that benefiting you?** I use 3CX to integrate into my websites and give support through it. I use a LiveChat plug-in from 3CX so my website visitors can contact us directly through live chat. I can reply directly to them from the 3CX. It is straightforward to integrate into any website; copy a few lines of HTML and Javascript code with the correct credentials, and it will work. **Official Response from Constantinos Leventis:** > Hi Jayesh. Thank you so much for your kind words and positive review of 3CX! We truly appreciate your feedback and are thrilled to hear that you have found our Live Chat solution to be beneficial for the customer support you provide through your websites. ### 13. A multiplatform softphone application **Rating:** 5.0/5.0 stars **Reviewed by:** Shweta S. | Associate Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about 3CX?** Easy to install and you can connect with foreigners doest matter where are you, it also installable on windows and phone. **What do you dislike about 3CX?** with 3cx only you can call, but can not text they should add features to text **What problems is 3CX solving and how is that benefiting you?** connecting to people based in us **Official Response from Sotia Constantinou:** > Hello Shweta! Thank you for your positive review of 3CX. We're delighted to hear that 3CX is helping you manage your communication needs from anywhere, as that's one of its key advantages. We're also pleased to hear that the connectivity issue has been resolved. Please review our SMS/MMS configuration document: https://www.3cx.com/docs/manual/sip-trunks/#h.uphdz78dxdph. For valuable advice and discussions on addressing any issues you may encounter, you can also join our forum at https://www.3cx.com/community/. ### 14. 3Cx, an optimal calling experience **Rating:** 4.0/5.0 stars **Reviewed by:** Joy F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about 3CX?** Seamless connectivity. Transferring calls between agents and monitoring is relatively easy. Barge in access, overseeing and monitoring access is available for real time. The android version of the software makes life easy as you can take client calls anytime, even when you are away from desk **What do you dislike about 3CX?** Fetching call recordings is a tiresome task for self review as access is provided to the peron overseeing the team with login access, thus making self scrutiny a long process. The IVR that redirects calls often stalls during inbound calls before asking where or whom to redirect **What problems is 3CX solving and how is that benefiting you?** Taking inbound calls. Redirecting inbound calls to different departments by the caller without extra involvement by any department, live monitoring of calls for quality reasons **Official Response from Constantinos Leventis:** > Thank you for sharing your feedback on 3CX! We appreciate your positive comments about the seamless connectivity and the ease of transferring calls between agents. It's great to hear that features like barge-in access and real-time monitoring have been valuable for overseeing and monitoring purposes. ### 15. New employee and love the system **Rating:** 4.0/5.0 stars **Reviewed by:** Kelli S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about 3CX?** I love being able to see when an agent is on the line so I dont bother or waste anyones time. **What do you dislike about 3CX?** Nothing, I think the systems works well! **What problems is 3CX solving and how is that benefiting you?** No current issues **Official Response from Sotia Constantinou:** > Hello Kelli! Thank you very much for your positive feedback on 3CX! ### 16. Better Management **Rating:** 4.5/5.0 stars **Reviewed by:** kshytij k. | System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about 3CX?** *Seamless Connectivity * easy dialing * easy reports *call recording **What do you dislike about 3CX?** It's very easy to show dials in reports. **What problems is 3CX solving and how is that benefiting you?** How easily we can manage team who are calling and align our team with the reports for next sprint of work in a day **Official Response from Monika R:** > Hello! Thank you for your review. We're glad to hear that you're enjoying the seamless connectivity, easy dialing, straightforward reporting, and call recording features of 3CX. It's great that these features are helping you manage your team effectively. We appreciate your feedback. ### 17. Effortless, Reliable and an Excellent choice for Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about 3CX?** When I started working in my current company, I was introduced to 3CX. I must say that this software is user-friendly and as someone who has very little knowledge when it comes to technology, 3CX is easy to navigate. I am aware that there were other options to communicate using this software, however, I've only used voice call since we are actually using other software to communicate via video and chat. I've only been using this software for less than a year and I can say that it was a hassle-free experience. **What do you dislike about 3CX?** The only thing I dislike about 3CX is that I cannot find the recording I made. There were calls that I was able to record but it was a huge dilemma when it comes to looking for those recordings. It's been months since the last time I attempted to record a call, and up until now, I haven't found those calls yet. **What problems is 3CX solving and how is that benefiting you?** Contacting numerous Cities, wons and townships in the USA to request for a permit and inspection schedule. 3CX has helped a lot when it comes to communication with inspectors and clerks. **Official Response from Constantinos Leventis:** > Hi there! Thank you so much for taking the time to review 3CX! We are glad to hear that 3CX has helped you with your business communications and that you've found the software to be user-friendly. In regards to accessing phone recordings, have you enabled 'Show call recordings'? This should be under Phone Provisioning. ### 18. Amazing collaborative Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jason V. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about 3CX?** It's very good as a solution to collaborate with colleagues and easy to use. It acts as a replacement for a physical phone on a mobile or PC. **What do you dislike about 3CX?** I have no complaints about the software. **What problems is 3CX solving and how is that benefiting you?** Having a physical phone cuttings costs on purchasing physical devices. **Official Response from Sotia Constantinou:** > Hello Jason! Thank you for your amazing feedback. We hope 3CX continues to provide you and your colleagues with the best communication solution for your needs! ### 19. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo B. | Tec Suporte em Cibersegurança Junio, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2023 **What do you like best about 3CX?** Good call quality, features easy to use and manage. Possibility of use by browser. Lightweight and doesn't weigh down your computer's performance. **What do you dislike about 3CX?** Sometimes it conflicts with microsoft teams, commands like pull link sometimes don't work, I don't know if it could be something in the configuration, material on the site is a little confusing, could be better to facilitate the experience. **What problems is 3CX solving and how is that benefiting you?** Customer service, the ease of being a digital center makes configuration and use easier. **Official Response from Constantinos Leventis:** > Hi Rodrigo and thank you so much for the wonderful review! We are excited to here that you enjoy the call quality and features 3CX has to offer! Regarding the configuration issues you are having with MS Teams, feel free to have a look at the Microsoft 3CX Teams Integration Configuration Troubleshooting Guide. ### 20. I have been installing 3cx for clients for over 5 years now. Support is terrible **Rating:** 1.0/5.0 stars **Reviewed by:** Randy B. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about 3CX?** The Admin panel and provisioning support devices is excellent, phone app is pretty good overall **What do you dislike about 3CX?** Support, or non-existent. I have the 'paid support' but have never had 3cx support services solve a single problem in 5 years of using the system **What problems is 3CX solving and how is that benefiting you?** replacing legacy phones systems and indroducing a web based call solution along with SMS **Official Response from Constantinos Leventis:** > Hi Randy, thanks for taking the time to share your feedback. We're sorry to hear about the issues you've had with the support service. We're investigating the matter right now with our teams so we can address your concerns. Thank you for your patience and understanding. ### 21. Easy and Effective! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Systems Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about 3CX?** The options for cloud-hosted or on-prem installations. Both options are great. They configuration of the system is easy to use, but if you have any difficulties configuring anything, training guides are easy to find and easy to use. **What do you dislike about 3CX?** The licensing management can be a bit confusing at times, but support is always ready to help. Sharing management with more than one admin was confusing, and managing multiple environments took some time to get used to. **What problems is 3CX solving and how is that benefiting you?** Allowing users to have access to their phone at all times. The mobile app on their phones, laptops, and the web interface makes it easy to leave the office space but remain connected. **Official Response from Constantinos Leventis:** > Hi Michael, thank you for your feedback. We love to hear about the great experience you have had with 3CX and especially our mobile apps that allows your colleagues to have access to their phones at all times. Team work makes the dream work! ### 22. 3CX is an excellent ChatBot Service Provider **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil M. | Application Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about 3CX?** 3CX is an excellent ChatBot service provider. We can easily integrate 3CX ChatBot into our website by copying a few lines of code from 3CX. It is fast and easy to use. **What do you dislike about 3CX?** There are no specific things to dislike, but three are WhatsApp integration creates issues sometimes. Else everything is perfect. Cost is bit high but it's justifying the needs. **What problems is 3CX solving and how is that benefiting you?** I use 3CX on my website for Live Chat plugin integration. It is beneficial to support our customers in real time. 3CX provide two types of integration: the first is to integrate into our own server, and the second is the API provided by the 3CX server. 3CX is the best solution for Live Chat and Call support. **Official Response from Sotia Constantinou:** > Hi Nikhil! Thank you for your positive review of 3CX! For any challenges with integration, please don't hesitate to get in touch with our Customer Service team for support. You can reach us through the Live Chat bubble on www.3cx.com or by email at customers@3cx.com. ### 23. Best Value for a Phone System **Rating:** 2.5/5.0 stars **Reviewed by:** Alexis H. | Account Executive, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about 3CX?** The best about 3CX is the ability to work from anywhere or from any device. **What do you dislike about 3CX?** The thing I dislike the most about 3CX is the agency's calls show on my personal cell phones call history. **What problems is 3CX solving and how is that benefiting you?** It was inexpensive. **Official Response from Sotia Constantinou:** > Hello Alexi! Thank you for sharing your feedback on 3CX! The flexibility to adapt to various work environments is indeed a valuable feature. We're glad to hear that 3CX's affordable solutions meet your business needs. For additional support and advice, we recommend checking out our forum at https://www.3cx.com/community/. Our community members can provide specific guidance based on the version you are using and may offer insights or updates to address any concerns you might have. ### 24. Resolution to costlier call system **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad f. | Senior Inside Sales Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2023 **What do you like best about 3CX?** Having a feature like 3cx in a phone or laptop helps our team to improve the quality, productivity, and teamwork and keep track of call records, and the support system is the best I have seen. **What do you dislike about 3CX?** It requires investing more in AI for better customer experience, and with this, the cost will also come down down, which sometimes hinders. It requires more customization outside the user interface. **What problems is 3CX solving and how is that benefiting you?** The use of 3cx and reaching our customers via different means like calls, chat, call blasting, estimated wait times and queuing. The quality of the voice and quick response gives our business growth. To start a conversation, you need a good and quality start, and 3cx provides that. ### 25. Mediocre Phone system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2023 **What do you like best about 3CX?** The simple interface is easy to navigate through - also considering the simple set up - moving to page fom page is fairly quick, which is very important considering it's vital that we track how many concierges are available to ensure SLAs are hit.Additionally the flexibility of assigning your preferred queue is wonderful **What do you dislike about 3CX?** Honestly, the website itself is a bit clunky - it's difficult to set up when you want to contact a number asap by clicking the number itself, no option to transfer calls to a specific queue and the saved contacts available to everyone is extremely difficult to maneuver around and you can accidentally call someone unintentionally **What problems is 3CX solving and how is that benefiting you?** Initially, when we were still using 3CX - it helped us a lot considering even concierges had the capability of checking the calls coming through and gave us the flexibility to adjust the queues we were assigned to. It was quick for us to hop on in cases where calls were piling up. **Official Response from Constantinos Leventis:** > Hi there. Thank you for reviewing 3CX! We are glad to hear that you find the interface easy to navigate and like the ability to assign your preferred queue. The contacts added in the management console are available to all extensions. However, the extension can add personal contacts which are only visible to that extension itself. In case you have any concerns, feel free to reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email at customers@3cx.com. Additionally, you can direct your queries and any feedback to the 3CX forum: https://www.3cx.com/community/ ### 26. Same Performance, Better Price **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about 3CX?** We have previously used other VOIP providers at nearly triple the cost. 3CX offers the same services, with no drop in performance, for much cheaper. The User management is easy and intuitive, and the desktop companion app is great. **What do you dislike about 3CX?** The only major downside of 3CX is that each caller on a conference call counts against your cal limit. While 3CX offers a web-based conference option, it duplicates the services we already utilize. **What problems is 3CX solving and how is that benefiting you?** We have multiple employees who are working in remote offices. Switching to 3CX has allowed us to set them up in their new locations with a dedicated work phone that is integrated into our phone network. While we have used VOIP services previously, 3CX is much cheaper than the other options and very easy to integrate and use. **Official Response from Constantinos Leventis:** > Thank you so much for your review! We are glad to hear that 3CX has helped you cut down costs while maintaining high performance and enabled your employees to work remotely. ### 27. Easy and accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Saurav S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2023 **What do you like best about 3CX?** This helped me to connect with my prospects across the globe and without any lag and delay. The charges are very less and it is easily accessible to every working professional **What do you dislike about 3CX?** Nothing as such, sometimes it needs to work on some of the regular updates which might give it some more enhancement. Except for the regular updates, there is nothing to dislike about it. **What problems is 3CX solving and how is that benefiting you?** It is making us easy to communincate and get in touch with the clients more easiy and without any disturbance or quakity issues. Saving a lot of time and money as well. **Official Response from Sotia Constantinou:** > Hi Saurav, thank you greatly for your positive review of 3CX! We're thrilled to learn that 3CX has contributed to enhancing your interactions with clients and ensuring a positive experience. ### 28. It made my business calls more easy and transparent **Rating:** 5.0/5.0 stars **Reviewed by:** Arathy C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about 3CX?** Im the daily user of 3cx . Its been more than 2 years im using it. Its the best app which is available in the industry to make business calls . Its an every day application for me . Its very easy use . **What do you dislike about 3CX?** sometimes due to some network issues there will be some glitches happening while using the app . It reduce the performance of the application . Thats the main concern **What problems is 3CX solving and how is that benefiting you?** Its a solutions for the complicated business calls. Its very easy to use and help us to connect with our customers very easily . It has recording option and make the discussions more transperant ### 29. Wonderful 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Josette C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about 3CX?** The most dependable app that enables global call and call-receiving, conference scheduling, videocalling, and chat with team members and clients **What do you dislike about 3CX?** none so far. I love everything about 3CX **What problems is 3CX solving and how is that benefiting you?** You can set calls to be recorded by enabling the Record All Calls flag for each extension. Will allow you to record all incoming and outgoing calls. **Official Response from Constantinos Leventis:** > Hi Josette. Thank you so much for your wonderful review! We are glad to hear that you enjoy the features and call-recording functionalities of 3CX! ### 30. Ease with 3CX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about 3CX?** I can listen to call recordings accurately and with ease **What do you dislike about 3CX?** Sometimes numbers take a bit of time to show on the desktop extension if I have used the app to make a call. **Recommendations to others considering 3CX:** It would be nice if the calls done via the app would reflect on the web extension a bit faster than usual and vice versa **What problems is 3CX solving and how is that benefiting you?** I am using 3CX to improve the quality of calls made by my colleagues and me. I have realized that 3CX helps us listen to our calls and use those records to improve the service offered to our customers. **Official Response from Constantinos Leventis:** > Thank you for your feedback! ### 31. 3cx review **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2023 **What do you like best about 3CX?** The 3cx is very helpful for my agent and the company that needs it. This is a beneficial and friendly tool. One-click always to reach our agents. This is a management tool. **What do you dislike about 3CX?** Actually none. If there's a problem or dislike, it's minimal. Nothing serious about this. This is a good and friendly tools. Nothing to say because it's almost perfect. **What problems is 3CX solving and how is that benefiting you?** For my agents. We solved the problem regarding attendance issues, meetings and coaching. Sometimes once I have a coaching 1on1 with my agent, this is good for coaching. **Official Response from Constantinos Leventis:** > Hi Roberto, thank you for the wonderful review! We are happy to hear that 3CX has helped you and your agents! ### 32. Fairly clumsy and lacking features **Rating:** 1.5/5.0 stars **Reviewed by:** Steve W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about 3CX?** It's got a better interface than Asterisk or FreePBX. If you're using a supported provider, set up, should be fairly simple. There are some advanced features like IVR, multi-tenanted installations, and hotel/call centre functionality **What do you dislike about 3CX?** The sales model is annoying, predominantly relying on re-sellers. It's very hard to purchase or renew anything directly with 3CX. The model of providing a hosted option, or your own hosting, or on premise, seems flexible, but ultimately it's quiet a confusing way to sell the product. Support seems to vary, and they charge fees to SIP providers to be featured and supported on the platform, so you might find that support for your SIP provider is there at the beginning, but in my case, it became no longer supported, and I had to use manual settings which have been unreliable. **What problems is 3CX solving and how is that benefiting you?** It provides a reasonable commercial alternative to a platform like free PBX. We use it to support our office across two countries with multiple inbound and outbound numbers, with most of our users now using the 3CX mobile app ### 33. 3cx Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bharat K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about 3CX?** This is user-friendly. Experience is just like how I use Mobile. I have the option to make conference calls and transfer calls. I can dial any part of the globe. There is no restriction. **What do you dislike about 3CX?** This is the tool I have been using for a long time, and I have not faced any issues. This has been the tool that I have been using for sales jobs for a few years now. **What problems is 3CX solving and how is that benefiting you?** This is user-friendly. Experience is just like how I use Mobile. I have the option to make conference calls and transfer calls. I can dial any part of the globe. There is no restriction. ### 34. Best Way to connect **Rating:** 5.0/5.0 stars **Reviewed by:** Siddharth S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about 3CX?** It is a friendly smartphone and you can use it anywhere with just the internet lot of options for alternate numbers which leads to getting a lot of connections **What do you dislike about 3CX?** cross connections sometimes and not reachable for certain countries and states and nothing much apart from this, I would love to suggest this to people to use 3cx **What problems is 3CX solving and how is that benefiting you?** As it gives the alternate number which is very easy to connect with the audience and has smooth calling without any disconnecting issue on 3cx would love to use it. **Official Response from Sotia Constantinou:** > Hi Siddharth! Thank you for your 5-star review!! We are glad to hear that you enjoyed your experience with 3CX and that you've found the software to be user-friendly. We can go through any of your connectivity issues in detail. Please reach out to our Customer Service team for assistance via the Live Chat bubble found on www.3cx.com or by email: customers@3cx.com Thank you very much for your positive recommendation of 3CX! ### 35. Simple UI, admin friendly, but surprisingly robust system **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary H. | Senior Systems Administrator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2022 **What do you like best about 3CX?** In contrast to phone systems of the past like Cisco UCM, 3cx presents you with such a simple admin interface it seems laughable at first. When you dig into the different features you find that it does have every feature you need and all that you want but delivered in a logical and straightforward way that allows you to become an expert in hours rather than phone systems of the past which required months of study and hands on experience to become moderately skilled in navigating labyrinthian menus ambiguously named groups and lists. Once I had used 3cx I could never return to UCM other dilapidated systems again. And the most incredible thing is by comparison 3cx is dirt cheap and can often make use of existing VOIP phones or install the 3cx app instead and throw hardware out the window. Call quality is pristine and call routing is a dream. Host in the cloud or on-prem or both and have no deficit in call quality. Any issues I've seen were solved with a couple slight tweaks to the call settings. **What do you dislike about 3CX?** Faxing is an issue. They are making small strides on working reasonably well with an existing line but plan to switch to a cloud service if you have multiple fax lines and save yourself a headache. This is the only area 3cx lags behind competitors like Ring Central. **What problems is 3CX solving and how is that benefiting you?** The simple call center features have enabled customers business units to operate at nearly double the efficiency and with a small fraction of the admin overhead. **Official Response from Vanesha Tiffany Pillay:** > Hello Zachary, what an incredible review! This is exactly what we want to hear and we are so glad that you have been able to improve your operations as well as cut costs. Thank you! ### 36. A good dialer with flexible methods of dialling and great connectivity **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about 3CX?** The best thing about 3cx is that there are multiple use cases for it. Also, methods of dialing are quite vast with hard phones and softphones as well as app and phone dialing **What do you dislike about 3CX?** The frequent dials we have to do to connect. Also, call drops are quite a lot with voice breakages. This can be improved with better clarity and by avoiding the issue. **What problems is 3CX solving and how is that benefiting you?** The problems of connectivity are solved by avoiding the sharing of personal numbers is there also it helps change and spam/ also it helps keeps record of every conversation and keep it managed ### 37. RingDna 's Review **Rating:** 3.0/5.0 stars **Reviewed by:** Richa Y. | lead sales specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about 3CX?** It is easy to use, number from Salesforce directly get transferred to 3CX just on one click . The number do not need multiple extension now immediately numbers can be dialed. **What do you dislike about 3CX?** There is no ring or tone when the number gets disconnected or goes to voicemail. If the number is not reachable it says tariff plan not updated or number needs recharge. **What problems is 3CX solving and how is that benefiting you?** Calling is easy and licences come cheap. We do not need multiple extension to call now or country code to put and dial a particular number. Our sales outut has shown a rise. ### 38. My Use of 3CX **Rating:** 4.0/5.0 stars **Reviewed by:** Albert N. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about 3CX?** 3CX is very helpful to call people on your phone laptop or computer. **What do you dislike about 3CX?** 3CX is not helpful when it does not call people properly. **What problems is 3CX solving and how is that benefiting you?** The ability to call people (i.e., the functions of a telephone) **Official Response from Sotia Constantinou:** > Hi Albert, and thank you for your review of 3CX! You can follow our forum at https://www.3cx.com/community/ for valuable advice on addressing any issues you may face. ### 39. The Next Phase of calling for all edutech platforms **Rating:** 4.0/5.0 stars **Reviewed by:** SUBIN S M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2023 **What do you like best about 3CX?** 3cx is a very useful platform to use, and making cold calls through is way easier due to the very user friendly dashboard. Tracking of calls and also be performed with recordings **What do you dislike about 3CX?** It sometimes crashes and is a bit buggy, but anyways they have good customer support who solves the issues soon, and they need to improve lightly on the signal lines **What problems is 3CX solving and how is that benefiting you?** 3cx is very useful for tracking calls and also be performed with recordings of each call we made for better user performance and its easy accessible through any electronic devices ### 40. Easy to use and great functionalities. **Rating:** 4.5/5.0 stars **Reviewed by:** Luiz B. | Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about 3CX?** It is really easy to use, easy to transfer phone calls to other people as well. The chat tab is also great for quick conversations. **What do you dislike about 3CX?** Sometimes we might lose connection, but it usually is fixed fast. **What problems is 3CX solving and how is that benefiting you?** It made it easy for us to contact customers and the opposite too. Also, we can call other employees or use the chat tab to talk to them and get quick answers. **Official Response from Constantinos Leventis:** > Hi Luiz, thank you for sharing your positive experience with our community. We're happy to hear that switching to 3CX has helped your customers contact you and we're even happier that your team's communication has been improved! ### 41. 3cx rating **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael F. | Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about 3CX?** I like the easy communication, many functions, calls and meetings with easy appointment and scheduling, with the new features it's even better to use the tool **What do you dislike about 3CX?** I don't like that, sometimes some errors appear, and it is difficult to communicate to understand the error, it takes a certain time to be corrected. **What problems is 3CX solving and how is that benefiting you?** It's helping me with good internal and external communication, fast internal and external communication, transshipment service, and meetings. **Official Response from Constantinos Leventis:** > Thank you for sharing your feedback on 3CX! It's great to hear that you have been enjoying good internal and external communication, fast communication, and reliable meetings For any questions you may have, don't forget that 3CX's Forum can be a valuable resource. In there you can find helpful information and solutions. ### 42. is this application became a new Skipee? **Rating:** 3.0/5.0 stars **Reviewed by:** Yasar P. | Network Member Online Engineering Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about 3CX?** Available on the telephone, laptop, tablet, and personal computers. and number and email can be added to our professional network. User friendly interface is the main thing. **What do you dislike about 3CX?** i have nothing major but, only my colleagues have the information to use this application. however, the rest of my close friends don't use this application. i guess lack of PR on this project **What problems is 3CX solving and how is that benefiting you?** more user network is required, i think that is the main target for all stakeholders at the moment. we need to have a larger network and more users to have. otherwise, it will be forgotten like VIIBEER SKIIIPEE etc. ### 43. Crystal Clear Call **Rating:** 5.0/5.0 stars **Reviewed by:** Ailyn S. | Operations Control Dispatcher, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about 3CX?** They have call logs that can be easily tracked. Awesome messaging and chat service system. Reliable IVR and voice recognition feature. **What do you dislike about 3CX?** Nothing so far. Needs more improvement in customer service. **What problems is 3CX solving and how is that benefiting you?** Setting up and using 3CX was very easy and hassle-free. **Official Response from Constantinos Leventis:** > Hi Ailyn, thank you so much for your 5-star review! We are really glad to hear that you found the setup process easy and hassle-free! ### 44. Great VOIP experience **Rating:** 5.0/5.0 stars **Reviewed by:** Liviu R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about 3CX?** One of the best tools in VOIP..Intuitive and easy to use and manage. **What do you dislike about 3CX?** Reporting and logs are a bit more difficult to extract. **What problems is 3CX solving and how is that benefiting you?** 3CX is the main VOIP tool that we use to call and be called. **Official Response from Constantinos Leventis:** > Thank you for taking the time to review 3CX! We appreciate the feedback and the high marks! ### 45. Quick and Easy To Use Dialler **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua H. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about 3CX?** 3CX integrates into other platforms brilliantly and allows me to connect quickly and dial out to my prospects with ease. I am also able to dial internally for quick conversations when I need to. **What do you dislike about 3CX?** The only issue I have had so far with 3CX is that sometimes, the call data provided at the end of the day has been incorrect. This was quickly fixed after contacting the customer care team, which entertained this issue and sorted it out. **What problems is 3CX solving and how is that benefiting you?** 3CX allows me to dial all over the world quickly and efficiently. Having access to all of my colleagues in one easy-to-use contacts page enables me to seamlessly contact and message them as soon as I need to. **Official Response from Vanesha Tiffany Pillay:** > Hi Joshua, Thank you for taking the time to leave us such a positive review! We are happy to see that 3CX has helped with communication across your office. ### 46. 3CX Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Vincent Van Helmont S. | Project Administrator, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about 3CX?** It is a very helpful and dynamic phone system. This app has its own mobile app wherein all the employers in the company can use it. You can also see the availability of the person or if it's in a call. **What do you dislike about 3CX?** I don't see any downside since I've used it for a short period of time **What problems is 3CX solving and how is that benefiting you?** No recordings were made after several calls though it is user friendly **Official Response from Constantinos Leventis:** > Hi Vincent and thank you so much for the 5-star review! We are so glad to hear that you enjoy the functionality of the 3CX mobile apps. In regards to accessing phone recordings, please make sure that you have enabled 'Show call recordings'. This should be under Phone Provisioning. ### 47. 3cx **Rating:** 5.0/5.0 stars **Reviewed by:** sushmita s. | E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about 3CX?** 3cx is very user friendly which is easy to use and easier to manage because of web-based configuration interface.Easy call routing configuration and remote working capabilities. **What do you dislike about 3CX?** nothing everything is very good so far . It is very user friendly and is easy to use and is contact center functionality. nothing to dislike about 3cx . Thanks for this wonderful service **What problems is 3CX solving and how is that benefiting you?** Having a feature-heavy phone system such as 3CX enables your team to improve productivity, communication and collaborative working. Teams can also be monitored and efficiency of call answering, making the system suitable for contact centers. ### 48. review for 3cx **Rating:** 4.5/5.0 stars **Reviewed by:** Ayash A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about 3CX?** it is flexible and has lots of features where we can easily get call recordings, voicemails, SMS. It functions in a more efficient manner. **What do you dislike about 3CX?** customer support replies slow and has delay when we raise query **What problems is 3CX solving and how is that benefiting you?** It helps to save time and energy. Help us to pass and see disposition on the call. We can easily get the recording, voicemails,numbers from 3CX ### 49. Practical but noisy **Rating:** 3.5/5.0 stars **Reviewed by:** Maeva B. | Commercial, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about 3CX?** I like having the call history, also if there are multiple people handling the calls, if one person hangs up, the others still have the call, so it allows for better internal management of the calls. **What do you dislike about 3CX?** I don't like that there aren't more different modes: silent but visible, etc. Also, the interface isn't very nice and sometimes, we don't have the same call history as our colleagues. **What problems is 3CX solving and how is that benefiting you?** At least, 3CX addresses issues related to incoming calls: no need for everyone to have a landline phone, everything goes through the computer and, without realizing it, it's easy to use: ok for the call and not ok for the call! **Official Response from Vanesha Tiffany Pillay:** > Hello Maeva, it's great to hear that you find it easy to use and convenient! Thank you for the review. ### 50. 3CX: Sweet and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | MSP Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2022 **What do you like best about 3CX?** 3cx has many benefits. The administrative interface is user-friendly, as is the end-user interface. Phone (both soft and physical) are easy setups. User creation and management is kept basic, but can get very granular when needed. **What do you dislike about 3CX?** There isn't much that I do not like about 3cx. The fact that the desktop Windows app is no longer supported is a bit of a bummer. The web app doesn't seem the have the sleep user interface like the desktop app did. **What problems is 3CX solving and how is that benefiting you?** For a remote work enviroment for my team, it is important to have light weight tools that are easy and effective. We have had little to no issues with the 3cx softphone app and call transfers are painless. **Official Response from Vanesha Tiffany Pillay:** > Hi Steven, thanks for the sweet review! It's great to hear that 3CX has helped your team due to its easy setup and user-friendly interface. Regarding the windows app you are referring to, it's unsupported as it is an older version. Our new windows desktop app is optimized for speed, bringing a faster interface and improved call management. ## 3CX Discussions - [What is 3CX used for?](https://www.g2.com/discussions/what-is-3cx-used-for) - 1 comment, 1 upvote - [Arabic Support !?](https://www.g2.com/discussions/arabic-support) - 1 comment, 1 upvote - [How do I integrate 3CX to my CRM](https://www.g2.com/discussions/how-do-i-integrate-3cx-to-my-crm) - 2 comments, 1 upvote - [Teams integration](https://www.g2.com/discussions/34346-teams-integration) - 1 comment, 1 upvote - [Turkish language support](https://www.g2.com/discussions/34274-turkish-language-support) - 1 comment, 1 upvote - [View 3CX pricing details and edition comparison](https://www.g2.com/products/3cx/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+04%3A13%3A58+-0500&secure%5Bsession_id%5D=023e798a-2e5c-4f39-ba80-0f6e4bbe43bd&secure%5Btoken%5D=9de60f18cd4333bef7144babe6634d2f3892ab0beba8fc13c79a2435662a0102&format=llm_user) ## 3CX Integrations - [1CRM](https://www.g2.com/products/1crm/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AMS](https://www.g2.com/products/ams-ams/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Cargas Energy](https://www.g2.com/products/cargas-energy/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [Dynamics 365 Marketing](https://www.g2.com/products/dynamics-365-marketing/reviews) - [Fidelio ERP](https://www.g2.com/products/fidelio-erp/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) - [Freshworks](https://www.g2.com/products/freshworks/reviews) - [Google BigQuery Data Transfer Service](https://www.g2.com/products/google-bigquery-data-transfer-service/reviews) - [Google Cloud](https://www.g2.com/products/google-cloud/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Jetpack](https://www.g2.com/products/jetpack-jetpack/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MongoDB](https://www.g2.com/products/mongodb/reviews) - [MySQL](https://www.g2.com/products/mysql/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [OpenAI Whisper](https://www.g2.com/products/openai-whisper/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PostgreSQL](https://www.g2.com/products/postgresql/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Text Request](https://www.g2.com/products/text-request/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Webhooks.io](https://www.g2.com/products/webhooks-io/reviews) - [Zendesk and Salesforce Knowledge Connector](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## 3CX Features **Channels** - Voice - Web Chat - Mobile SMS **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Communication** - Pop-up Chat - Notifications - In-App Messaging **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top 3CX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,552 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,379 reviews)