Best Sales Coaching Software - Page 5

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What problems does Fathom solve as a Sales Coaching?

Fathom addresses core Sales Coaching problems by eliminating manual note-taking, ensuring accurate capture of meeting details, and streamlining follow-up actions. According to reviewers, Fathom automatically records, transcribes, and summarizes sales calls, allowing users to focus on conversations instead of scrambling for notes, and provides actionable next steps and key takeaways that can be shared with teams or synced to CRMs. This automation saves significant time, improves coaching by making calls reviewable and searchable, and helps standardize processes across sales teams. However, some reviewers note that Fathom’s summaries may require manual review for technical discussions or when transcription accuracy drops in noisy environments or with strong accents.

What Sales Coaching features does Fathom offer?

Fathom offers native AI Text Summarization, Video Record, and Review features for Sales Coaching, with reviewers highlighting the value of instant AI-generated summaries, full transcripts, and actionable follow-up items. Users report that features like real-time talk-time feedback, in-meeting highlights, and the ability to ask post-call questions to the AI directly support coaching and performance improvement. The platform’s ease of use is reflected in a 9.7 ease of use score, and its ability to generate summaries tailored to sales methodologies is frequently cited. Some reviewers mention a desire for more advanced team workspace features and deeper analytics, especially compared to specialized competitors.

How easy is Fathom to set up, use, and get support for?

Fathom scores 9.7 for both ease of use and ease of setup, with reviewers repeatedly describing the platform as intuitive, quick to implement, and requiring minimal onboarding effort. Users mention that setup can take less than 10 minutes and that the interface is straightforward, allowing them to focus on meetings rather than technology. Support is also highly rated at 9.8, with reviewers noting responsive and helpful customer service. The lowest dimension is ease of admin at 9.5, which, while still high, suggests that some administrative tasks or settings may require slightly more attention.

What does Fathom integrate with for Sales Coaching workflows?

Fathom’s most-cited integration for Sales Coaching workflows is HubSpot, which reviewers praise for automatically syncing meeting notes and creating tasks directly in the CRM. Additional integrations frequently mentioned include Zoom and Slack, with users appreciating seamless recording and easy sharing of meeting insights. The platform also lists compatibility with Salesforce, Google Meet, Microsoft Teams, and Zapier, supporting a wide range of sales tech stacks. Some reviewers note that integrations with certain CRMs or project management tools may require workarounds or are still in development, and a few mention that direct integration with tools like Notion or Pipedrive is not yet available.

How much does Fathom cost?

Fathom offers a free tier with unlimited transcripts, recordings, and AI summaries, and its entry paid plan, Team, starts at $15 per user per month. The Premium plan at $16 per month unlocks advanced AI summaries, action items, and workflow automation, while the Team plan adds a searchable call repository, unlimited team playlists, and call metrics for training. Reviewers consistently describe Fathom as cost-effective, often comparing its value favorably to higher-priced alternatives like Gong and Fireflies, and noting that even the free plan provides substantial functionality. Some users mention that minimum seat requirements or usage levels may affect value for very small teams.

Updated August 2026.

How Many Sales Coaching Software Products Does G2 Track?

Total Products under this Category: 237

Category Stats (Sep 2026)

  • Average Rating: 4.62/5 (↓0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Zime (+2.55%) - Among all products in this category, Zime recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Sales Coaching Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 106,300+ Authentic Reviews
  • 237+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Sales Coaching Software

G2 Grid® for Sales Coaching Software plotting products by satisfaction and market presence

Highlighted products: Gong, Agentforce Sales (formerly Salesforce Sales Cloud), Mindtickle, Fathom, Second Nature AI, Nooks, Substrata, and GTM Studio - Powered by ZoomInfo.

Underlying data: [Grid® JSON](https://www.g2.com/categories/sales-coaching/grids.json?focus%5B%5D=gong&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=mindtickle&focus%5B%5D=fathom-video&focus%5B%5D=second-nature-ai&focus%5B%5D=nooks&focus%5B%5D=substrata-substrata&focus%5B%5D=gtm-studio-powered-by-zoominfo)

Kixie PowerCall & SMS

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

Average Rating: 4.8/5.0

Total Reviews: 853

How Do G2 Users Rate Kixie PowerCall & SMS?

  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Knowledge Base: 9.6/10 (Category avg: 8.8/10)
  • Leaderboard: 9.4/10 (Category avg: 8.8/10)
  • Playbook Creation: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Kixie PowerCall & SMS?

  • Seller: Kixie
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 83% Small, 16% Medium

What Do G2 Reviewers Say About Kixie PowerCall & SMS?

AI-generated summary from verified user reviews

Pros
  • Users find Kixie PowerCall & SMS to be remarkably easy to use, enhancing productivity with seamless CRM integration and fast dialing.
  • Users highlight the helpful support from Kixie's team, ensuring prompt assistance and enhancing the overall experience.
  • Users praise Kixie for its excellent customer support, noting prompt responses and helpful assistance from the team.
  • Users find the efficiency of Kixie PowerCall & SMS enhances their productivity through seamless CRM integration and automated dialing.
  • Users highlight the time-saving features of Kixie, enabling rapid dialing and efficient follow-ups without hassle.
Cons
  • Users find the call issues frustrating due to limited functionality and lack of detailed call oversight.
  • Users report integration issues with Kixie, especially concerning data sync and compatibility with HubSpot.
  • Users experience number issues with Kixie, such as missing call histories and occasional call registration problems.
  • Users report issues with contact management inefficiencies, such as syncing delays and limited call history visibility.
  • Users note a lack of missed features like ringless voicemail and customizable reporting, impacting user experience.

What Are Recent G2 Reviews of Kixie PowerCall & SMS?

What Are G2 Users Discussing About Kixie PowerCall & SMS?

Learn:Up

Learn:Up by Confirm (formerly Learning Pool) Learn:Up (formerly WorkRamp), is an AI-powered learning platform that brings employee onboarding, revenue enablement, and customer education together. Growing businesses have more people to onboard, more knowledge to share, and more customers to support. Keeping all of that learning consistent can quickly become a challenge. Learn:Up gives teams one place to build, deliver, and measure learning for employees, customers, and partners. Key capabilities include: - Create faster: Use AI-assisted authoring to turn ideas and source material into learning content quickly. - Practice in the real world: Give sales teams AI conversation simulations to rehearse pitches, handle objections, and build confidence. - Build learning that fits: Create branded academies for employees, customers, and channel partners, with tailored access and content. - Make learning part of work: Connect with Salesforce, Slack, Microsoft Teams, Zoom, and other everyday tools. - Build and prove capability: Use assessments, certifications, video assignments, and instructor-led learning to build and test skills. - See the difference: Track completion, assessment results, ramp time, and other outcomes to understand whether learning is moving the needle. Learn:Up helps growing organizations connect internal and external learning without adding another collection of disconnected systems. Find out more at https://www.confirm.com/scale-up/products/learn-up

Average Rating: 4.4/5.0

Total Reviews: 617

How Do G2 Users Rate Learn:Up?

  • Ease of Use: 8.8/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.9/10 (Category avg: 8.8/10)
  • Leaderboard: 8.1/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Learn:Up?

  • Seller: Confirm
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Derry, Northern Ireland
  • LinkedIn® Page: www.linkedin.com
    329 employees on LinkedIn®
  • Phone: +44 207 101 9383

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 72% Medium, 16% Large

What Do G2 Reviewers Say About Learn:Up?

AI-generated summary from verified user reviews

Pros
  • Users find Learn:Up to be easy to use, appreciating its straightforward navigation and supportive onboarding experience.
  • Users value the responsive and dedicated customer support of Learn:Up, assisting throughout the implementation process.
  • Users love the intuitive interface of Learn:Up, finding it easy to navigate and create content effectively.
  • Users value the helpful support from WorkRamp, praised for its responsiveness and dedication to customer needs.
Cons
  • Users note limited features, particularly in automation and reporting, making specific tasks less efficient than other platforms.
  • Users desire more customization options for branding and communication, as current features lack flexibility and aesthetic appeal.
  • Users experience missing features like lack of image pasting and insufficient notification systems, complicating their workflow.
  • Users report inadequate reporting capabilities in Learn:Up, affecting data management and analysis efficiency.

What Are Recent G2 Reviews of Learn:Up?

What Are G2 Users Discussing About Learn:Up?

Bigtincan Readiness (formerly Brainshark)

Brainshark is Bigtincan's AI-powered Readiness solution designed to help businesses in IT, manufacturing, insurance, banking and other sectors create learning and coaching content to prepare customer-facing teams for any interaction while connecting training initiatives to revenue. With Bigtincan Readiness, companies can: enable sales teams with on-demand training that accelerates onboarding and keeps reps up-to-speed with product and company updates, validate readiness with sales coaching and practice that ensures reps master their delivery of your message, and empower teams with rich, dynamic learning content that can be created quickly, updated easily, and accessed anywhere. AI capabilities are threaded throughout Bigtincan Readiness that support: - Content creation - Voiceover generation - Voice cloning - Voiceover translation - Transcript, caption, and slide note generation -AI coaching and roleplays with objective feedback - AI roleplays and coaching activities as part of certification, onboarding, and continuous training programs

Average Rating: 4.4/5.0

Total Reviews: 595

How Do G2 Users Rate Bigtincan Readiness (formerly Brainshark)?

  • Ease of Use: 8.6/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.9/10 (Category avg: 8.8/10)
  • Leaderboard: 8.3/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Bigtincan Readiness (formerly Brainshark)?

  • Seller: Bigtincan
  • Year Founded: 2011
  • HQ Location: Waltham, MA
  • Twitter: @bigtincan
    2,236 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    160 employees on LinkedIn®
  • Phone: 781-405-2376

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Large, 40% Medium

What Do G2 Reviewers Say About Bigtincan Readiness (formerly Brainshark)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the interactive self-paced courses of Bigtincan Readiness, enhancing training engagement and productivity.
  • Users value the time-saving features of Bigtincan Readiness, enabling efficient course creation and streamlined follow-ups.
  • Users value the video recording capabilities of Bigtincan, facilitating seamless information sharing and immediate updates.
  • Users value the customizability of Bigtincan, allowing easy adjustments and immediate updates for efficient training delivery.
  • Users value the customization capabilities of Bigtincan Readiness, which enhance the platform's adaptability for various needs.
Cons
  • Users face a steep learning curve with Bigtincan Readiness, finding it challenging to navigate and utilize all features effectively.
  • Users feel the missing features in Bigtincan Readiness limit customization and ease of use for presentation owners.
  • Users find Bigtincan Readiness not intuitive, struggling to locate content and navigate the confusing user interface.
  • Users find Bigtincan Readiness not user-friendly, struggling to locate content and navigate the confusing platform.
  • Users find the complex features of Bigtincan Readiness challenging, impacting usability and content accessibility.

What Are Recent G2 Reviews of Bigtincan Readiness (formerly Brainshark)?

What Are G2 Users Discussing About Bigtincan Readiness (formerly Brainshark)?

Cresta

Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock.

Average Rating: 4.3/5.0

Total Reviews: 46

How Do G2 Users Rate Cresta?

  • Ease of Use: 9.1/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.1/10 (Category avg: 8.8/10)
  • Leaderboard: 8.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Cresta?

  • Seller: Cresta
  • Year Founded: 2017
  • HQ Location: San Francisco, CA
  • Twitter: @cresta
    1,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    775 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality, Leisure, Travel & Tourism
  • Company Size: 43% Large, 43% Medium

What Do G2 Reviewers Say About Cresta?

AI-generated summary from verified user reviews

Pros
  • Users value the call recording feature for providing real-time insights and enhancing productivity through immediate coaching.
  • Users value the ease of use of Cresta, as it simplifies real-time coaching and enhances productivity seamlessly.
  • Users praise Cresta for its AI analytical ability, enhancing productivity through real-time coaching and insightful analysis.
  • Users value the accuracy of Cresta, which effectively analyzes calls and provides insightful feedback.
  • Users praise the AI analytical ability of Cresta, finding it easy to derive insights from telephone calls.
Cons
  • Users note the AI inaccuracy in Cresta's understanding, leading to irrelevant questions and answers during calls.
  • Users face a poor understanding from Cresta's model, making it hard to address caller's intents effectively.
  • Users experience an unclear understanding of caller intent with Cresta, leading to irrelevant question and answer identification.
  • Users face accuracy issues with Cresta, as it often misinterprets caller intent and provides irrelevant responses.
  • Users express concerns about AI dependency, noting it requires significant patience and understanding to utilize effectively.

What Are Recent G2 Reviews of Cresta?

What Are G2 Users Discussing About Cresta?

Ambition

Ambition is a comprehensive sales coaching and performance platform designed to empower frontline sales managers within enterprise organizations. This innovative solution focuses on enhancing the effectiveness of sales teams by leveraging data-driven coaching, streamlined workflows, and AI-powered insights. By prioritizing the role of the frontline sales manager, Ambition aims to drive consistent revenue growth and improve overall sales performance. Targeting enterprise-level organizations across various high-growth industries, including cybersecurity, SaaS, and telecom, Ambition addresses the unique challenges faced by sales teams in these environments. The platform is particularly beneficial for organizations looking to close performance gaps and elevate mid-level performers through impactful coaching conversations. By automating time-consuming preparatory tasks, Ambition allows managers to dedicate more time to coaching and mentoring their teams, transforming routine one-on-one meetings into meaningful opportunities for development. Ambition's key features include coaching orchestration tools that facilitate effective weekly one-on-ones, agenda management, and integrated pipeline snapshots. These capabilities enable sales managers to conduct thorough check-ins and follow-up action items seamlessly. Additionally, the platform supports managed programs with company-wide templates and workflows, streamlining onboarding processes for new sales representatives and managers. This structured approach not only shortens ramp-up time but also accelerates quota attainment and enhances productivity across the team. Another significant aspect of Ambition is its pipeline intelligence feature, which provides valuable insights through AI-generated summaries and documented reviews. This functionality ensures that all pipeline activities are easily accessible for team evaluations, fostering a collaborative environment. Furthermore, Ambition incorporates sales motivation and gamification elements, such as automated competitions, leaderboards, and accolades, to drive accountability and motivation among team members. By utilizing these features, organizations can create a high-performance culture that encourages continuous improvement and recognizes individual contributions. Ambition stands out in its category by delivering measurable business outcomes, such as increased sales activity and success metrics, reduced manual preparation time, and improved employee retention rates. The platform integrates seamlessly with existing sales technology stacks, including Salesforce and Gong, ensuring a smooth implementation process. By positioning itself as a strategic partner in building a culture of sales excellence, Ambition empowers organizations to maximize the impact of frontline managers, ultimately driving sustainable revenue growth and continuous performance enhancement.

Average Rating: 4.6/5.0

Total Reviews: 575

How Do G2 Users Rate Ambition?

  • Ease of Use: 9.0/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.7/10 (Category avg: 8.8/10)
  • Leaderboard: 9.4/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Ambition?

  • Seller: Ambition
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Chattanooga, Tennesse
  • Twitter: @AmbitionSales
    2,574 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    70 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Medium, 27% Large

What Do G2 Reviewers Say About Ambition?

AI-generated summary from verified user reviews

Pros
  • Users find Ambition to be simple and user-friendly, facilitating navigation and real-time tracking of performance metrics.
  • Users find Ambition simple and user-friendly, enhancing navigation and providing tailored suggestions for improved performance.
  • Users praise Ambition for its real-time visibility into sales performance, enhancing motivation and goal alignment effectively.
  • Users value the efficiency of Ambition in streamlining workflows and tracking performance effortlessly, enhancing productivity.
  • Users love the real-time tracking and motivating dashboards of Ambition, which enhance focus and competition in sales.
Cons
  • Users express the need for missing features and modern updates to enhance Ambition's overall functionality and user experience.
  • Users are disappointed by the limited functionality of Ambition, affecting data accuracy and overall user experience.
  • Users face data management issues with Ambition, particularly in data populating and metric accuracy impacting performance insights.
  • Users find the difficult navigation in Ambition frustrating, impacting their ability to create challenges and set goals efficiently.
  • Users find that information overload can make it challenging to fully grasp Ambition's tools and features efficiently.

What Are Recent G2 Reviews of Ambition?

What Are G2 Users Discussing About Ambition?

Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io.

Average Rating: 4.3/5.0

Total Reviews: 3,510

How Do G2 Users Rate Outreach?

  • Ease of Use: 8.3/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.4/10 (Category avg: 8.8/10)
  • Leaderboard: 8.3/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Outreach?

  • Seller: Outreach
  • Year Founded: 2014
  • HQ Location: Seattle, WA
  • Twitter: @outreach_io
    7,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,609 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Medium, 22% Large

What Do G2 Reviewers Say About Outreach?

AI-generated summary from verified user reviews

Pros
  • Users find Outreach to be easy to use, simplifying follow-ups and enhancing tracking capabilities for contacts.
  • Users value the automation and sequencing capabilities of Outreach, enhancing efficiency in prospecting and communications.
  • Users appreciate the ease of organization and follow-ups that Outreach provides, streamlining their outreach efforts effectively.
  • Users value the superior user interface of Outreach, enhancing personalized messaging and efficient pipeline management.
  • Users value the seamless integrations of Outreach, enhancing communication management and streamlining workflow significantly.
Cons
  • Users find a lack of in-depth analytics and automation features in Outreach, impacting email performance and functionality.
  • Users find a steep learning curve with Outreach, making it challenging to fully utilize its features effectively.
  • Users find Outreach difficult to navigate due to its numerous options and experience challenges in managing prospects effectively.
  • Users find the limited features of Outreach hinder collaboration and customization, impacting overall usability and experience.
  • Users find the limited customization of Outreach's reporting features to be a significant drawback affecting usability.

What Are Recent G2 Reviews of Outreach?

Zoho SalesIQ

Zoho SalesIQ is a live chat and chatbot platform built for real-time customer engagement across every stage of the customer lifecycle. Marketing, sales, and support teams use it to monitor website visitors, trigger conversations at the right moment, and resolve queries without making customers wait. At its core, SalesIQ provides live visitor tracking, automated chat triggers, lead scoring, canned responses, chat routing, screen share, audio calls, and a mobile app for iOS and Android, everything needed to engage visitors and convert them before they leave. For teams that can't be online around the clock, the codeless bot builder and Answer Bot handle common queries automatically, qualify leads, and route conversations to the right person when a human is needed. The Summer '26 release extends all of this with Agentic Intelligence. Zia Agents now do what the best human agents do — they greet visitors, understand what's actually being asked, pull information from your CRM and connected systems, and resolve conversations end-to-end without a handoff. Where chatbots once followed fixed scripts, Zia Agents reason through context. AI-assisted routing replaces button-based navigation with intent detection, so customers no longer have to figure out which support flow they belong to before getting help. Dynamic FAQs go further still: instead of returning the same canned answer to every visitor, they pull account-specific details like membership tier or order status to generate a response that fits that customer's actual situation. SalesIQ also connects with WhatsApp, Instagram, Facebook Messenger, and Telegram, making it possible to maintain consistent customer engagement across channels and geographies from a single platform.

Average Rating: 4.4/5.0

Total Reviews: 237

How Do G2 Users Rate Zoho SalesIQ?

  • Ease of Use: 8.7/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.0/10 (Category avg: 8.8/10)
  • Leaderboard: 7.9/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Zoho SalesIQ?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 72% Small, 20% Medium

What Do G2 Reviewers Say About Zoho SalesIQ?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoho SalesIQ, enabling efficient real-time engagement and streamlined visitor interactions.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer interaction and boosting conversions seamlessly.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer support and boosting conversions efficiently.
  • Users appreciate the seamless integrations of Zoho SalesIQ, enhancing real-time communication and lead management effortlessly.
  • Users commend the superb customer support of Zoho SalesIQ, enhancing their experience and efficiency in resolving inquiries.
Cons
  • Users experience excessive and delayed notifications on the Android app, affecting their overall satisfaction with Zoho SalesIQ.
  • Users find the learning curve steep, as the customization options can be overwhelming and require time to master.
  • Users find Zoho SalesIQ's customization options somewhat limited, making initial setup and navigation a bit overwhelming.
  • Users experience notification issues with delays and duplicates, especially when using the Android app and website.
  • Users find the setup process for Zoho SalesIQ to be not intuitive, leading to an overwhelming experience initially.

What Are Recent G2 Reviews of Zoho SalesIQ?

Kickscale

Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated call administration. Increase your operational efficiency and win rates, and gain in-depth understanding of your sales call from 1,000+ data points per meeting that will help you understand your ICP. Listen to the voice of the customer and eliminate the guessing game. Simply ask the AI.

Average Rating: 4.9/5.0

Total Reviews: 45

How Do G2 Users Rate Kickscale?

  • Ease of Use: 9.7/10 (Category avg: 9.2/10)
  • Knowledge Base: 9.5/10 (Category avg: 8.8/10)
  • Leaderboard: 9.3/10 (Category avg: 8.8/10)
  • Playbook Creation: 9.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Kickscale?

  • Seller: Kickscale
  • HQ Location: Vienna
  • Twitter: @Kickscale
    14 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Manager
  • Top Industries: Computer Software, Leisure, Travel & Tourism
  • Company Size: 64% Medium, 36% Small

What Do G2 Reviewers Say About Kickscale?

AI-generated summary from verified user reviews

Pros
  • Users find Kickscale to be a huge time-saver, streamlining communication and reducing post-meeting admin significantly.
  • Users love the automation features of Kickscale, enhancing focus and efficiency in daily tasks and meetings.
  • Users value the accuracy of Kickscale's summaries and insights, greatly enhancing their productivity and focus during meetings.
  • Users love the ease of use of Kickscale, enhancing productivity and simplifying complex processes with its intuitive design.
  • Users find Kickscale to be a daily essential, streamlining calls with effortless recording and summarization.
Cons
  • Users note that AI-generated follow-ups can feel generic and robotic, requiring personal adjustments for better impact.
  • Users note significant language issues with Kickscale, especially in non-English languages like French and Italian.
  • Users face AI inaccuracies with Kickscale, particularly in understanding languages like Italian compared to English.
  • Users find the complexity of Kickscale challenging, requiring time to master its extensive features effectively.
  • Users find the difficult learning curve of Kickscale can hinder their ability to maximize its features effectively.

What Are Recent G2 Reviews of Kickscale?

Mihup

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Mihup?

  • Ease of Use: 9.3/10 (Category avg: 9.2/10)
  • Knowledge Base: 9.6/10 (Category avg: 8.8/10)
  • Leaderboard: 10.0/10 (Category avg: 8.8/10)
  • Playbook Creation: 9.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Mihup?

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 59% Medium, 25% Small

What Do G2 Reviewers Say About Mihup?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Mihup, enhancing customer understanding and service quality through efficient analysis.
  • Users find Mihup's platform to be easy to use, enhancing call evaluation and report generation effortlessly.
  • Users appreciate the easy implementation and user-friendly features of Mihup, enhanced by excellent customer support.
  • Users appreciate the proactive customer support from Mihup, enhancing their experience with knowledgeable guidance and assistance.
  • Users commend Mihup for its incredible efficiency, enhancing productivity through seamless interactions and quick, accurate responses.
Cons
  • Users find the user interface issues of Mihup detract from an otherwise smooth and efficient experience.
  • Users find the complexity of setup for Mihup challenging, especially with advanced filters and large datasets.
  • Users find the initial setup time-consuming and suggest improved documentation and communication for better onboarding.
  • Users find the learning curve challenging, requiring time to understand features and customize responses effectively.
  • Users find the poor UI design of Mihup cluttered and challenging, impacting overall experience with the product.

What Are Recent G2 Reviews of Mihup?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 681

How Do G2 Users Rate Dialpad Support?

  • Ease of Use: 8.9/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.8/10 (Category avg: 8.8/10)
  • Leaderboard: 8.7/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,503 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 31% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the rapid response time of Dialpad Support, ensuring prompt assistance for their inquiries and issues.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

Level AI

Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.

Average Rating: 4.6/5.0

Total Reviews: 212

How Do G2 Users Rate Level AI?

  • Ease of Use: 8.9/10 (Category avg: 9.2/10)
  • Knowledge Base: 9.4/10 (Category avg: 8.8/10)
  • Leaderboard: 9.4/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Level AI?

  • Seller: Level AI
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @TheLevelAI
    204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    221 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Supervisor
  • Top Industries: Consumer Services, Food & Beverages
  • Company Size: 56% Medium, 33% Large

What Do G2 Reviewers Say About Level AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Level AI, facilitating quick access to transcripts and customization options.
  • Users find Level AI's smooth assistance and layout extremely helpful for enhancing customer interactions and QA processes.
  • Users highlight the enhanced efficiency in accessing and analyzing customer interactions, significantly improving support processes.
  • Users appreciate the clean and intuitive interface of Level AI, enhancing efficiency and user experience.
  • Users commend the accurate and context-aware responses of Level AI, significantly enhancing customer interactions and satisfaction.
Cons
  • Users find the inaccuracy in AI QA scores frustrating, as it hampers effective monitoring and evaluation processes.
  • Users express frustration with the slow performance of Level AI, impacting real-time updates and monitoring efficiency.
  • Users express frustration with accuracy issues in AI QA scores, impacting overall evaluation efficiency and clarity.
  • Users experience occasional translation accuracy issues, especially with accents, affecting the quality of insights derived.
  • Users experience AI inaccuracy issues, leading to trust problems with transcripts and delayed call monitoring.

What Are Recent G2 Reviews of Level AI?

What Are G2 Users Discussing About Level AI?

Yolk

Yolk is a sales coaching and sales training software that helps revenue teams analyze real sales calls, identify skill gaps, and deliver personalized training through AI-powered roleplays with instant feedback. The platform is designed for sales leaders, enablement managers, and customer-facing teams who want to automate call reviews, scale coaching, improve performance consistency, and accelerate rep development without expanding headcount. Yolk connects to call recording platforms to automatically evaluate sales conversations. Using conversational AI, it scores sales representatives across key selling skills such as discovery, objection handling, rapport building, and closing technique. The system aggregates insights into dashboards that allow managers to quickly identify areas for improvement across individuals and teams eliminating the need for time-intensive manual transcript reviews. When performance gaps are found, Yolk generates customized, lifelike simulations that replicate real buyer interactions. Reps practice with human-like AI avatars in realistic, low-stakes environments that closely mirror their daily sales calls. Each simulation concludes with immediate feedback and actionable guidance for improvement. This continuous cycle of analysis, practice, and feedback helps reps build confidence and consistency over time. Key capabilities include: - Automated call analysis and scoring across core sales competencies - Visual dashboards that surface skill gaps and track progress - AI-driven roleplays with human-like avatars; roleplays are customized to each rep’s strengths and weaknesses - Instant feedback and performance reports after every simulation - Integrations with common call recording and enablement tools Benefits for sales organizations: - Faster ramp-up for new hires through personalized onboarding - Higher win rates driven by targeted skill development - Reduced coaching time for managers through automation - Scalable, data-driven enablement that complements existing workflows Yolk provides an end-to-end system for continuous sales skill improvement. By combining conversation intelligence with adaptive training, it enables teams to learn from every call and turn insights into measurable performance gains.

Average Rating: 5.0/5.0

Total Reviews: 62

How Do G2 Users Rate Yolk?

  • Ease of Use: 9.0/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.2/10 (Category avg: 8.8/10)
  • Leaderboard: 8.6/10 (Category avg: 8.8/10)
  • Playbook Creation: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Yolk?

  • Seller: Yolk
  • HQ Location: Delaware, US
  • Twitter: @YolkCoach
    64 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 103% Small, 18% Medium

What Do G2 Reviewers Say About Yolk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient coaching structure of Yolk, enhancing productivity and consistency in feedback and practice.
  • Users value the accuracy of Yolk, enabling precise evaluation of sales calls and targeted improvement areas.
  • Users value the instant and actionable feedback from Yolk, enhancing their confidence and learning in a supportive environment.
  • Users value time-saving features of Yolk, significantly reducing manual work and enhancing training efficiency.
  • Users benefit from automation in Yolk, enhancing coaching efficiency and saving significant time on call analysis.
Cons
  • Users face a steep learning curve with Yolk, needing time and support to trust and understand the scoring system.
  • Users find that AI in Yolk can produce inaccurate scores, leading to a need for manual review and less dynamic interaction.
  • Users find the call score consistency issues frustrating, as they sometimes lead to differing evaluations of call quality.
  • Users find the limited customization of Yolk's interface restricts their ability to personalize the experience effectively.
  • Users find the onboarding process time-consuming, requiring significant effort to fully configure and trust the system.

What Are Recent G2 Reviews of Yolk?

Rehearsal

Rehearsal is a collaborative video-based practice and coaching platform used as a scalable means to improve training effectiveness, increase sales competencies, or ensure cohesive product messaging, Rehearsal can provide your team a safe place to practice skills, receive quality feedback, and collaborate with others. Companies like Accenture, Paychex, Honeywell, and many more have deployed Rehearsal utilizing the platform’s adaptive learning and AI capabilities. With over 100,000 users around the world, we help organizations develop skills that increase sales. Simply record a video scenario, invite others to respond to it using their webcam or mobile device, and instantly learn how others think --- their choice of words, body language, and readiness when faced with real-life situations, challenges, or questions. Then evaluate submissions and respond via video, continuing the dialog until skills are mastered.

Average Rating: 4.6/5.0

Total Reviews: 30

How Do G2 Users Rate Rehearsal?

  • Ease of Use: 9.1/10 (Category avg: 9.2/10)
  • Knowledge Base: 7.7/10 (Category avg: 8.8/10)
  • Leaderboard: 7.3/10 (Category avg: 8.8/10)
  • Playbook Creation: 7.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Rehearsal?

  • Seller: Rehearsal
  • Year Founded: 2014
  • HQ Location: Reno, NV
  • Twitter: @RehearsalVRP
    361 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 56% Large, 28% Medium

What Are Recent G2 Reviews of Rehearsal?

What Are G2 Users Discussing About Rehearsal?

LevelEleven

LevelEleven is the leading performance management platform for revenue teams. We help customer-facing teams focus on the daily behaviors that drive predictable results. With LevelEleven, organizations can: Align reps around the right leading indicators Drive accountability with real-time scorecards and dashboards Motivate performance through gamification and contests Enable managers to coach consistently using actionable data Reps know exactly what’s expected. Managers coach with clarity and consistency. Executives gain visibility into what’s driving revenue — and what isn’t. Stop managing outcomes. Start driving behaviors that create them.

Average Rating: 4.4/5.0

Total Reviews: 272

How Do G2 Users Rate LevelEleven?

  • Ease of Use: 8.6/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.2/10 (Category avg: 8.8/10)
  • Leaderboard: 8.9/10 (Category avg: 8.8/10)
  • Playbook Creation: 7.2/10 (Category avg: 8.5/10)

Who Is the Company Behind LevelEleven?

  • Seller: Ascent Cloud
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Detroit, US
  • Twitter: @ascent_cloud
    59 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    77 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Operations Specialist, Sales Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 55% Medium, 26% Large

What Are Recent G2 Reviews of LevelEleven?

What Are G2 Users Discussing About LevelEleven?

Abstrakt Software

Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time.

Average Rating: 4.7/5.0

Total Reviews: 84

How Do G2 Users Rate Abstrakt Software?

  • Ease of Use: 9.5/10 (Category avg: 9.2/10)
  • Knowledge Base: 8.9/10 (Category avg: 8.8/10)
  • Leaderboard: 9.2/10 (Category avg: 8.8/10)
  • Playbook Creation: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Abstrakt Software?

  • Seller: ABSTRAKT
  • Year Founded: 2020
  • HQ Location: Phoenix, US
  • Twitter: @abstrakt_ai
    112 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 54% Small, 42% Medium

What Are Recent G2 Reviews of Abstrakt Software?

What Are G2 Users Discussing About Abstrakt Software?

Julie Jung
JJ
Researched and written by Julie Jung
Updated October 3, 2024