# Best Sales Coaching Software - Page 3 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* Sales coaching software gives salespeople and managers the ability to analyze sales calls to help refine technique, establish best practices, and improve sales close rates. Sales coaching tools enable continuous training with features such as conversation intelligence, live feedback from observers, and the signalling of upsell or close opportunities. These platforms may also provide a repository of previously recorded sales calls, as well as a list of upcoming sales deals in the pipeline. This provides greater visibility over which sales calls may have a direct influence over revenue. In some cases, live feedback or review is offered by a third-party representative or artificial intelligence. With help from these tools, teams can reduce ramp time by quickly identifying areas for improvement and aligning the messaging and approach among client-facing salespeople. Sales coaching software is a natural complement to [sales training and onboarding software](https://www.g2.com/categories/sales-training-and-onboarding) which trains new hires and provides continual training through role playing, skills assessments, and microcourses. Sales coaching software may integrate with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking) to streamline cold dialing and lead follow-up calls, and integrate with or share features of [video conferencing software](https://www.g2.com/categories/video-conferencing) for joint or observed calls with clients. These tools may also integrate with [sales enablement software](https://www.g2.com/categories/sales-enablement) and [sales performance management software](https://www.g2.com/categories/sales-performance-management) so sellers can access relevant resources and receive feedback on their overall success respectively. Emails and calls captured within a sales coaching platform will often be tied to customer data in the company’s [CRM software](https://www.g2.com/categories/crm). To qualify for inclusion in the Sales Coaching category, a product must: - Offer capture, analysis, and feedback tools related to sales calls - Help identify pivotal moments or opportunities in conversations, as well as areas for improvement, to share with the corresponding salesperson - Integrate with call dialers, CRM software, or both to pull and store sales call information ## Top Sales Coaching Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,504 reviews) | Call recording with AI-driven rep coaching | "[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)" | | 2 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,666 reviews) | Live deal-data coaching inside Salesforce pipelines | "[Make Sales Management Simple and Efficient](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13046068)" | | 3 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,238 reviews) | Practice-driven readiness with AI call coaching | "[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)" | | 4 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,917 reviews) | AI call recording with CRM-synced summaries | "[Lightweight, Versatile Tool That Helps Me Stay Focused in Meetings](https://www.g2.com/survey_responses/fathom-review-13074499)" | | 5 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,618 reviews) | Live cold call coaching in virtual sales floors | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 6 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,093 reviews) | B2B deal coaching with behavioral signal intelligence | "[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)" | | 7 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Account Exectuive](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)" | | 8 | [SmartWinnr](https://www.g2.com/products/smartwinnr/reviews) | 4.9/5.0 (244 reviews) | Pharma field rep readiness with AI roleplay | "[Rolling out AI role plays in regional languages across a large Insurance field force](https://www.g2.com/survey_responses/smartwinnr-review-13094852)" | | 9 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,369 reviews) | — | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 10 | [Jiminny](https://www.g2.com/products/jiminny/reviews) | 4.6/5.0 (927 reviews) | Call recording with AI-powered self-coaching frameworks | "[Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze](https://www.g2.com/survey_responses/jiminny-review-12694816)" | --- ## What Are the Most Common Questions About Sales Coaching Software? *AI-generated · Last updated: May 26, 2026* ### What is the best sales coaching tool for improving close rates? Based on G2 reviews, Gong stands out as the strongest fit in this dataset for improving close rates because verified users consistently connect it to better coaching, stronger deal visibility, and more confident follow-up. According to verified users, Gong helps teams review calls, identify winning patterns, surface objections, and coach reps using real customer conversations instead of memory or guesswork. G2 reviewers mention that this makes it easier to refine messaging, improve deal strategy, and spot risks before opportunities stall. Users also describe faster ramp time and more focused feedback for reps and managers. In this recent review set, Gong is the single most grounded recommendation because it appears most often and repeatedly ties coaching insights to better sales execution. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong/reviews) – best for reviewing calls, surfacing objections, and coaching reps with searchable conversation insights - [Nooks](https://www.g2.com/products/nooks/reviews) – useful for live coaching and outbound call productivity with sales floor collaboration - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) – suitable for teams that want coaching tied to CRM workflows and sales task automation ### Which sales coaching platform offers the most personalized training plans? Based on G2 reviews, SmartWinnr is frequently described by verified users as a platform that supports tailored learning paths, role-based assignments, and ongoing reinforcement for field teams. G2 reviewers mention structured learning journeys, quizzes, AI roleplays, and targeted coaching that can be aligned to team, role, or product focus. Reviews also point to managers being able to assign specific content and track readiness across different groups, which supports a more personalized training approach. Other products in this dataset also mention onboarding and coaching, but SmartWinnr reviewers most clearly describe customized training delivery and continuous reinforcement in day-to-day workflows. According to verified users, that makes it a strong option for organizations that want more individualized coaching and enablement experiences. ### Which vendor provides AI-powered sales conversation analysis? Based on G2 reviews, Gong is the clearest example in this dataset of a vendor providing AI-powered sales conversation analysis. Verified users repeatedly describe call recording, transcription, AI summaries, keyword tracking, searchable transcripts, and insights that help teams understand messaging, objections, risks, and next steps. According to verified users, these features reduce manual note-taking and make it easier to analyze what happened in customer conversations at scale. G2 reviewers mention using Gong to identify patterns in winning and losing deals, review call moments quickly, and coach teams with objective data from actual conversations. While several products here include AI summaries or coaching features, Gong appears most consistently in reviews tied directly to conversation analysis across sales calls. ### What platform integrates sales coaching with CRM systems? Based on G2 reviews, Gong is one of the strongest examples of a platform that combines sales coaching with CRM-connected workflows. G2 reviewers mention that it records and analyzes conversations while also syncing with systems like Salesforce, helping teams connect call insights to deal progress and pipeline activity. According to verified users, this reduces manual logging, keeps notes and summaries tied to customer records, and gives managers more context for coaching and deal reviews. Reviews also highlight that coaching becomes more actionable because reps and leaders can work from both conversation data and account context in one motion. Other products in this dataset mention CRM integrations too, but Gong is most consistently described as blending coaching, conversation analysis, and CRM-linked visibility. ### Which tool supports sales coaching for remote teams? Based on G2 reviews, Nooks is strongly associated with supporting sales coaching for remote teams. Verified users describe its virtual sales floor, live collaboration, call monitoring, coaching labs, and shared calling environment as especially useful for distributed teams. According to verified users, it helps remote reps stay connected, listen to one another’s calls, get real-time feedback, and avoid the isolation that often comes with outbound work. G2 reviewers mention that managers can coach in the moment, support onboarding, and review calls more effectively without being physically present. Several products in this category support coaching overall, but Nooks stands out in this review set for the way remote collaboration and coaching are built directly into daily calling workflows. ### Which vendor offers analytics on sales rep performance improvement? Based on G2 reviews, Gong is repeatedly described as a vendor that offers analytics tied to sales rep performance improvement. G2 reviewers mention scorecards, talk ratio insights, call scoring, trend visibility, objection tracking, and searchable call data that managers use to coach more precisely. According to verified users, the value comes from being able to review real conversations, compare rep behavior, and identify where messaging, pacing, or follow-up can improve. Reviews also highlight that onboarding and ramp time improve when teams can learn from top performers’ calls and get more objective feedback. While other products in this dataset include performance dashboards, Gong appears most often in reviews that directly connect analytics to rep development, coaching quality, and day-to-day sales improvement. ### Which solution supports real-time call feedback? Based on G2 reviews, Balto is the strongest fit in this dataset for real-time call feedback. Verified users describe prompts, rebuttals, compliance reminders, and live coaching that appear during the call instead of only after it ends. According to verified users, this helps agents stay on track, respond to objections more confidently, and maintain consistency without sounding robotic when the setup is well aligned. G2 reviewers mention that it improves confidence, shortens ramp time for newer reps, and supports better call flow by guiding key points in the moment. Other products here offer post-call summaries or coaching analysis, but Balto is most directly tied in reviews to live feedback and in-call guidance while conversations are happening. ### What is the most affordable sales coaching software for SMBs? Based on G2 reviews, affordability is discussed more as relative value than exact pricing, so there is not enough grounded evidence to name a single cheapest option. According to verified users, some buyers highlight products that feel practical for smaller teams because they are easy to adopt, reduce manual work, or deliver useful coaching without a heavy setup burden. G2 reviewers mention cost concerns for some enterprise-oriented platforms, while other tools are described as simpler to roll out and easier to justify through time savings, onboarding support, or training efficiency. For SMB buyers comparing sales coaching software, the most grounded takeaway is to prioritize tools with clear adoption, coaching impact, and manageable setup based on your team’s workflow. **Here are some of the top-rated products on G2:** - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) – useful for teams that want centralized visibility and coaching tied to CRM workflows - [Fathom](https://www.g2.com/products/fathom-video/reviews) – strong for automatic summaries, action items, and lightweight coaching through meeting review - [Gong](https://www.g2.com/products/gong/reviews) – best for teams prioritizing deep coaching and deal visibility, though some reviewers note budget considerations ### What is the top-rated sales coaching platform for enterprises? Based on G2 reviews, Gong is the most grounded enterprise recommendation in this dataset because reviewers repeatedly describe broad coaching use cases across onboarding, manager feedback, deal inspection, call analysis, and cross-team visibility. According to verified users, enterprise teams use it to review customer conversations at scale, identify winning patterns, support ramp time, and improve forecasting discussions with a shared source of truth. G2 reviewers mention that it helps sales leaders coach with objective call data instead of relying on rep recollection, while also supporting integrations and wider revenue workflows. Some reviews note a learning curve and dense feature set, but that same depth is often described as valuable for larger organizations that need scalable coaching and deal visibility. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong/reviews) – ideal for enterprise teams that need scalable coaching, searchable call analysis, and deal visibility - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) – best for organizations that want coaching and automation within a broad CRM ecosystem - [Nooks](https://www.g2.com/products/nooks/reviews) – useful for enterprise outbound teams focused on coaching, collaboration, and call productivity ### What platform provides on-demand sales training content? Based on G2 reviews, SmartWinnr is strongly associated with on-demand sales training content. Verified users describe short learning modules, quizzes, structured learning journeys, content libraries, and mobile-friendly access that let reps train when it fits their day instead of relying only on live sessions. According to verified users, this makes it easier to reinforce product knowledge, onboarding content, objection handling, and field readiness over time. G2 reviewers mention that managers can assign content by role or team and track completion without chasing learners manually. Other products in this dataset also support enablement libraries or course content, but SmartWinnr is most consistently described in reviews as a platform built around flexible, ongoing, on-demand training for sales teams. ## G2 Grid® for Sales Coaching Software ![G2 Grid® for Sales Coaching Software plotting products by satisfaction and market presence](https://www.g2.com/categories/sales-coaching/grids.png?focus%5B%5D=24724&focus%5B%5D=506&focus%5B%5D=5280&focus%5B%5D=156120&focus%5B%5D=1188166&focus%5B%5D=135441&focus%5B%5D=1333617&focus%5B%5D=1173) Highlighted products: Gong, Agentforce Sales (formerly Salesforce Sales Cloud), Mindtickle, Fathom, Nooks, GTM Studio - Powered by ZoomInfo, Substrata, and RingEX. Underlying data: [Grid® JSON](https://www.g2.com/categories/sales-coaching/grids.json?focus%5B%5D=gong&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=mindtickle&focus%5B%5D=fathom-video&focus%5B%5D=nooks&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=substrata-substrata&focus%5B%5D=ringex) ## How Many Sales Coaching Software Products Does G2 Track? **Total Products under this Category:** 220 ### Category Stats (Jul 2026) - **Average Rating**: 4.62/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Flockjay (+1.49%) - Among all products in this category, Flockjay recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Sales Coaching Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 105,400+ Authentic Reviews - 220+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Sales Coaching Software Is Best for Your Use Case? - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [SmartWinnr](https://www.g2.com/products/smartwinnr/reviews) - **Easiest to Use:** [SmartWinnr](https://www.g2.com/products/smartwinnr/reviews) - **Top Trending:** [Hyperbound](https://www.g2.com/products/hyperbound/reviews) - **Best Free Software:** [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) --- **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1034&secure%5Bchosen_at%5D=2026-07-13T23%3A11%3A12Z&secure%5Bdisplayable_resource_id%5D=1034&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1034&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=1034&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsales-coaching%3Fpage%3D5&secure%5Btoken%5D=3899b434ef28464245440e5002765032ea4ed157335adc36a39b1f640dba844c&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Dsalescoaching&secure%5Burl_type%5D=custom_url) --- ## Sales Coaching Software Features & Capabilities ### What are the Best Sales Coaching Software with Competition? Motivates employees by creating time-sensitive competititons that drive performance. **Top-rated Sales Coaching Software for Competition:** - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Substrata](https://www.g2.com/products/substrata-substrata/reviews) [Explore Sales Coaching Software with Competition](https://www.g2.com/categories/sales-coaching/f/competition) ### What are the Best Sales Coaching Software with Playbook Creation? Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes. **Top-rated Sales Coaching Software for Playbook Creation:** - [Gong](https://www.g2.com/products/gong/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) [Explore Sales Coaching Software with Playbook Creation](https://www.g2.com/categories/sales-coaching/f/playbook-creation) ### What are the Best Sales Coaching Software with Coaching Card? Allows managers to utilize and snapshot scorecards to coach new hires and assign action items. **Top-rated Sales Coaching Software for Coaching Card:** - [Gong](https://www.g2.com/products/gong/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) [Explore Sales Coaching Software with Coaching Card](https://www.g2.com/categories/sales-coaching/f/coaching-card) ## What Are the Top-Rated Sales Coaching Software Products in 2026? ### 1. [Bluedot](https://www.g2.com/products/bluedot-bluedot/reviews) Bluedot is a privacy-first AI note taker built for clarity, speed, and simplicity - without the bots. Unlike traditional notetakers that rely on intrusive pop-ins, Bluedot captures your Zoom, Google Meet, and Teams calls directly through a Chrome extension. No distractions, just seamless, human-only recordings. It’s a favorite among lean teams, founders, and consultants who need accurate notes fast, all without feature overload. From one-click recording to AI-generated action items, Bluedot turns your calls into searchable insights in minutes. You can clip key moments, track engagement, and integrate with tools like Notion, Slack, HubSpot and Salesforce. What sets Bluedot apart is its bot-free design and focus on usability. It works quietly in the background, delivering smart summaries, custom templates, and highly accurate transcripts that save time and effort. While it lacks some enterprise-level integrations, Bluedot excels where it counts: clean capture, fast summaries, and simple workflows. For light to moderate users, it's a refreshingly effective alternative to bloated meeting tools. **Average Rating:** 4.8/5.0 **Total Reviews:** 223 **How Do G2 Users Rate Bluedot?** - **Ease of Use:** 9.5/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.3/10 (Category avg: 8.8/10) - **Leaderboard:** 8.5/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.1/10 (Category avg: 8.5/10) **Who Is the Company Behind Bluedot?** - **Seller:** [Twiso](https://www.g2.com/sellers/twiso) - **HQ Location:** London, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/bluedotrocks (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Recruiter - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 19% Mid-Market #### What Are Bluedot's Pros and Cons? **Pros:** - Ease of Use (109 reviews) - Accuracy (81 reviews) - Helpful (78 reviews) - AI Summary (74 reviews) - Transcripts (72 reviews) **Cons:** - Missing Features (38 reviews) - Recording Issues (37 reviews) - Transcript Accuracy (29 reviews) - AI Inaccuracy (20 reviews) - Expensive (18 reviews) ### What Do G2 Reviewers Say About Bluedot? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Bluedot, appreciating its clean interface and efficiency in meetings. - Users appreciate the **accuracy** of Bluedot, allowing for efficient tracking and reviewing of important meeting discussions. - Users appreciate Bluedot for its **clear conversation breakdowns** , simplifying note-taking and enhancing meeting follow-ups. - Users appreciate the **highly accurate and organized meeting summaries** from Bluedot, making follow-ups much easier. - Users love the **automatic video recording and transcription** features of Bluedot, enhancing teamwork and productivity effortlessly. **Cons:** - Users find the **missing features** of Bluedot limiting, especially regarding calendar connectivity and caption options. - Users report **recording issues** with Bluedot, particularly struggling to capture specialized terminology in fast-paced discussions. - Users note that **transcript accuracy** could be improved, particularly in distinguishing between multiple speakers during meetings. - Users notice **AI inaccuracy** in speaker labeling, often relying on manual updates during meetings for better accuracy. - Users find Bluedot to be **quite expensive** for its primary function of note-taking, seeking better value options. #### What Are Recent G2 Reviews of Bluedot? **"[Bluedot – smart and a real time-saver for my meetings.](https://www.g2.com/survey_responses/bluedot-review-11941140)"** **Rating:** 5.0/5.0 stars *— Alena R.* [Read full review](https://www.g2.com/survey_responses/bluedot-review-11941140) --- **"[Enhances Meeting Focus but Needs Flexible Access](https://www.g2.com/survey_responses/bluedot-review-12663715)"** **Rating:** 4.0/5.0 stars *— Paul M.* [Read full review](https://www.g2.com/survey_responses/bluedot-review-12663715) --- ### 2. [Ambition](https://www.g2.com/products/ambition/reviews) Ambition is a comprehensive sales coaching and performance platform designed to empower frontline sales managers within enterprise organizations. This innovative solution focuses on enhancing the effectiveness of sales teams by leveraging data-driven coaching, streamlined workflows, and AI-powered insights. By prioritizing the role of the frontline sales manager, Ambition aims to drive consistent revenue growth and improve overall sales performance. Targeting enterprise-level organizations across various high-growth industries, including cybersecurity, SaaS, and telecom, Ambition addresses the unique challenges faced by sales teams in these environments. The platform is particularly beneficial for organizations looking to close performance gaps and elevate mid-level performers through impactful coaching conversations. By automating time-consuming preparatory tasks, Ambition allows managers to dedicate more time to coaching and mentoring their teams, transforming routine one-on-one meetings into meaningful opportunities for development. Ambition's key features include coaching orchestration tools that facilitate effective weekly one-on-ones, agenda management, and integrated pipeline snapshots. These capabilities enable sales managers to conduct thorough check-ins and follow-up action items seamlessly. Additionally, the platform supports managed programs with company-wide templates and workflows, streamlining onboarding processes for new sales representatives and managers. This structured approach not only shortens ramp-up time but also accelerates quota attainment and enhances productivity across the team. Another significant aspect of Ambition is its pipeline intelligence feature, which provides valuable insights through AI-generated summaries and documented reviews. This functionality ensures that all pipeline activities are easily accessible for team evaluations, fostering a collaborative environment. Furthermore, Ambition incorporates sales motivation and gamification elements, such as automated competitions, leaderboards, and accolades, to drive accountability and motivation among team members. By utilizing these features, organizations can create a high-performance culture that encourages continuous improvement and recognizes individual contributions. Ambition stands out in its category by delivering measurable business outcomes, such as increased sales activity and success metrics, reduced manual preparation time, and improved employee retention rates. The platform integrates seamlessly with existing sales technology stacks, including Salesforce and Gong, ensuring a smooth implementation process. By positioning itself as a strategic partner in building a culture of sales excellence, Ambition empowers organizations to maximize the impact of frontline managers, ultimately driving sustainable revenue growth and continuous performance enhancement. **Average Rating:** 4.6/5.0 **Total Reviews:** 573 **How Do G2 Users Rate Ambition?** - **Ease of Use:** 9.0/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.7/10 (Category avg: 8.8/10) - **Leaderboard:** 9.4/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Ambition?** - **Seller:** [Ambition](https://www.g2.com/sellers/ambition) - **Company Website:** https://ambition.com - **Year Founded:** 2013 - **HQ Location:** Chattanooga, Tennesse - **Twitter:** @AmbitionSales (2,574 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3012381/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Mid-Market, 27% Enterprise #### What Are Ambition's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Helpful (8 reviews) - Visibility (5 reviews) - Efficiency (4 reviews) - Performance Review (4 reviews) **Cons:** - Missing Features (5 reviews) - Tool Limitations (4 reviews) - Data Management Issues (3 reviews) - Difficult Navigation (2 reviews) - Information Overload (2 reviews) ### What Do G2 Reviewers Say About Ambition? *AI-generated summary from verified user reviews* **Pros:** - Users find Ambition **simple and easy to use** , allowing effortless navigation and real-time performance tracking. - Users find Ambition **simple and intuitive** , enhancing productivity through clear insights and engaging leaderboard competitions. - Users value the **visibility of metrics** in Ambition, enhancing insight and motivation for their performance tracking. - Users value the **efficiency** of Ambition, enabling streamlined workflows and real-time tracking of productivity. - Users appreciate the **real-time tracking of sales performance** with clear dashboards that motivate and maintain focus on goals. **Cons:** - Users note the **lack of essential features** in Ambition, expressing a desire for modern improvements and functionality. - Users face **tool limitations** with data inaccuracies and restricted functionality, affecting overall usability and experience. - Users struggle with **data management issues** , as inconsistent data from SFDC complicates tracking and performance evaluation. - Users find the **difficult navigation** in Ambition challenging, impacting their ability to create and measure goals easily. - Users find the **information overload** in Ambition overwhelming, making it time-consuming to learn and navigate effectively. #### What Are Recent G2 Reviews of Ambition? **"[Boosts Business Development with Better Client Interaction and Organization](https://www.g2.com/survey_responses/ambition-review-12715306)"** **Rating:** 4.0/5.0 stars *— Charles V.* [Read full review](https://www.g2.com/survey_responses/ambition-review-12715306) --- **"[Ambition in the Digital Sales World](https://www.g2.com/survey_responses/ambition-review-6572304)"** **Rating:** 4.5/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/ambition-review-6572304) --- #### What Are G2 Users Discussing About Ambition? - [What is Ambition used for?](https://www.g2.com/discussions/what-is-ambition-used-for) ### 3. [ReflexAI Prepare](https://www.g2.com/products/reflexai-prepare/reviews) Prepare is an advanced AI-driven training platform designed to revolutionize how contact center representatives develop their skills. Specifically tailored for organizations managing high-stakes and sensitive conversations, Prepare offers immersive, voice-based simulations that replicate real-world scenarios, empowering agents to build confidence, enhance empathy, and improve outcomes. The platform is particularly beneficial for industries such as behavioral health, healthcare, and customer service, where effective communication is crucial. By providing realistic training environments, Prepare allows representatives to engage in dynamic roleplays that adapt to the flow of conversation, enabling them to navigate complex or emotionally charged interactions with greater ease. This adaptability ensures that agents are not only prepared for a variety of situations but also able to respond appropriately under pressure. One of the standout features of Prepare is its actionable feedback system. After each simulation, users receive detailed performance insights, including evaluations of tone, phrasing, and adherence to best practices. This feedback is essential for fine-tuning skills and ensuring consistent service quality. The platform’s focus on voice-based learning further distinguishes it from traditional training methods, as it allows representatives to practice in an interactive, speech-enabled environment that closely mimics live calls. Prepare also offers tailored scenarios that can be customized to reflect an organization’s unique needs, protocols, and audience demographics. This flexibility ensures that training is relevant and applicable, enhancing the learning experience. Additionally, the platform emphasizes skill development in critical areas such as active listening, de-escalation, and empathy, all while maintaining compliance with industry standards. The benefits of using Prepare extend beyond just skill enhancement. The platform equips teams with the tools and confidence needed to handle any situation with professionalism and care. It also supports scalable training, allowing organizations to provide consistent, high-quality training for teams of any size without the logistical hurdles often associated with traditional training methods. Engaging, practical simulations lead to improved knowledge retention, and data-driven insights enable organizations to track individual and team progress over time, identifying strengths, gaps, and growth opportunities. Overall, Prepare stands out as a comprehensive training solution that prepares contact center representatives to deliver exceptional experiences and positive outcomes in their interactions. **Average Rating:** 4.7/5.0 **Total Reviews:** 25 **How Do G2 Users Rate ReflexAI Prepare?** - **Ease of Use:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind ReflexAI Prepare?** - **Seller:** [ReflexAI](https://www.g2.com/sellers/reflexai) - **Company Website:** https://www.reflexai.com/ - **Year Founded:** 2022 - **HQ Location:** New York City, US - **LinkedIn® Page:** https://www.linkedin.com/company/reflexai (52 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Non-Profit Organization Management - **Company Size:** 69% Mid-Market, 31% Small-Business #### What Are ReflexAI Prepare's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - User Interface (2 reviews) - Access (1 reviews) - Accuracy (1 reviews) - Coaching (1 reviews) **Cons:** - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About ReflexAI Prepare? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of ReflexAI Prepare, simplifying progress tracking and enhancing overall training experience. - Users find the **user-friendly interface** of ReflexAI Prepare enhances their training and progress tracking experience. - Users find **easy access to progress tracking** on the dashboard enhances their training experience with ReflexAI Prepare. - Users value the **accuracy of simulations** in ReflexAI Prepare, enhancing training with real-life scenario recreations. - Users find the **customizable simulations** invaluable, enhancing crisis training by recreating real call scenarios effectively. **Cons:** - Users occasionally experience **slow loading times** when switching scenarios, which can hinder productivity and user experience. #### What Are Recent G2 Reviews of ReflexAI Prepare? **"[ReflexAI: Realistic, Risk-Free Simulations That Speed Up Onboarding](https://www.g2.com/survey_responses/reflexai-prepare-review-13053677)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/reflexai-prepare-review-13053677) --- **"[Reflex Helps with Large Overview Analytics](https://www.g2.com/survey_responses/reflexai-prepare-review-11362234)"** **Rating:** 5.0/5.0 stars *— chris n.* [Read full review](https://www.g2.com/survey_responses/reflexai-prepare-review-11362234) --- ### 4. [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). **Average Rating:** 3.8/5.0 **Total Reviews:** 1,462 **How Do G2 Users Rate Dynamics 365 Sales?** - **Ease of Use:** 7.5/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.9/10 (Category avg: 8.8/10) - **Leaderboard:** 9.2/10 (Category avg: 8.8/10) - **Playbook Creation:** 7.5/10 (Category avg: 8.5/10) **Who Is the Company Behind Dynamics 365 Sales?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 40% Mid-Market, 31% Small-Business #### What Are Dynamics 365 Sales's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Integrations (11 reviews) - Helpful (10 reviews) - Lead Management (10 reviews) - Automation (8 reviews) **Cons:** - Learning Curve (12 reviews) - Complexity (7 reviews) - Not Intuitive (7 reviews) - Time-Consuming (6 reviews) - Cluttered Interface (5 reviews) ### What Do G2 Reviewers Say About Dynamics 365 Sales? *AI-generated summary from verified user reviews* **Pros:** - Users find **Dynamics 365 Sales easy to use** , benefiting from its intuitive design and seamless Microsoft integration. - Users appreciate the **seamless integration** with various apps, enhancing organization and productivity in their workflows. - Users value the **unification of the sales process** in Dynamics 365 Sales, enhancing productivity and efficiency significantly. - Users appreciate the **unified lead management** in Dynamics 365 Sales, enhancing efficiency and streamlining the sales process. - Users praise the **automation capabilities** of Dynamics 365 Sales, significantly enhancing productivity and streamlining sales processes. **Cons:** - Users find the **steep learning curve** of Dynamics 365 Sales challenging, especially for newcomers unfamiliar with CRM systems. - Users find the **complexity** of Dynamics 365 Sales challenging, particularly with options, user roles, and navigation issues. - Users find the system **not intuitive** , leading to a complex user experience and slower daily operations. - Users find the **time-consuming nature** of setup and customization in Dynamics 365 Sales frustrating, especially for non-technical users. - Users find the **cluttered interface** of Dynamics 365 Sales confusing and non-intuitive, complicating navigation and usability. #### What Are Recent G2 Reviews of Dynamics 365 Sales? **"[Strong Microsoft integration and 360° customer view with compelling sales automation](https://www.g2.com/survey_responses/dynamics-365-sales-review-12927697)"** **Rating:** 5.0/5.0 stars *— Andreas S.* [Read full review](https://www.g2.com/survey_responses/dynamics-365-sales-review-12927697) --- **"[Unified Sales Platform with Powerful Microsoft Integration and AI Insights](https://www.g2.com/survey_responses/dynamics-365-sales-review-12995962)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/dynamics-365-sales-review-12995962) --- #### What Are G2 Users Discussing About Dynamics 365 Sales? - [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) - 2 comments - [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) - 1 comment - [Is Dynamics 365 any good?](https://www.g2.com/discussions/is-dynamics-365-any-good) - [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) - 1 comment - [What is the difference between Dynamics CRM and Dynamics 365?](https://www.g2.com/discussions/what-is-the-difference-between-dynamics-crm-and-dynamics-365) ### 5. [SalesScreen](https://www.g2.com/products/salesscreen/reviews) SalesScreen is the leading sales gamification software, built to help sales leaders drive engagement, motivation, and performance across their teams. Whether you’re managing a team of high-achievers or looking for ways to boost middle and bottom performers, SalesScreen’s gamification platform provides the right tools to unlock their potential. With real-time performance tracking, interactive competitions, personal milestone celebrations, a customizable reward shop, and data-driven coaching, we help sales teams stay motivated, achieve their goals, and enjoy the journey to success. Headquartered in Oslo, Norway, and founded in 2011, SalesScreen has helped companies worldwide transform the way they motivate and manage their sales teams. Why SalesScreen? Motivation isn’t one-size-fits-all. With SalesScreen, managers can use tailored gamification mechanics to engage their teams through friendly competition, personalized rewards, and instant recognition—boosting both individual and team performance. 🔑 Real-time Sales Competitions – Drive excitement and healthy competition with dynamic challenges that keep reps engaged. SalesScreen offers individual and team-based competitions with live leaderboards, automated updates, and multiple goal-setting formats, ensuring that everyone—from top performers to those needing a push—stays motivated. 🔑 Fully Customizable Dashboards & Data Visualization – Sales gamification software should offer more than just points and badges. SalesScreen provides complete visibility into performance analytics, enabling managers to make data-driven decisions, identify performance gaps, and provide timely support to reps who need it most. 🔑 Social & Interactive Recognition – SalesScreen’s live social feed celebrates every win—big or small—creating a culture of recognition and motivation. Whether it’s a top performer crushing their quota or a middle performer making steady progress, every milestone is celebrated, keeping morale high. 🔑 Reward Shop with Meaningful Incentives – The most effective sales gamification software goes beyond virtual badges. SalesScreen allows companies to create customized reward programs, featuring gift cards, branded merchandise, and real prizes that drive participation and keep teams engaged. Reps don’t just compete; they work toward rewards that truly matter to them. 🔑 Sales Coaching & Performance Insights – Coaching is key to helping middle and bottom performers grow into high achievers. SalesScreen provides performance insights, progress tracking, and data-backed coaching tools that help managers give personalized feedback. Identify areas of improvement, track progress over time, and turn sales gamification into a tool for continuous skill development. 🔑 Seamless Access on Web, Mobile, and SalesScreen TV – Keep your team engaged no matter where they are. Whether they’re in the office, on the move, or working remotely, SalesScreen ensures consistent motivation through mobile-friendly access and real-time updates. Are you a sales leader facing challenges in your team's performance and struggling to solve their pain points? Take our interactive quiz to uncover your sales pain points and unlock the solutions with SalesSolve: https://www.salesscreen.com/salessolve/ **Average Rating:** 4.7/5.0 **Total Reviews:** 484 **How Do G2 Users Rate SalesScreen?** - **Ease of Use:** 9.2/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.6/10 (Category avg: 8.8/10) - **Leaderboard:** 9.3/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.4/10 (Category avg: 8.5/10) **Who Is the Company Behind SalesScreen?** - **Seller:** [Dogu SalesScreen AS](https://www.g2.com/sellers/dogu-salesscreen-as) - **Company Website:** https://www.salesscreen.com - **Year Founded:** 2014 - **HQ Location:** Oslo, Norway - **Twitter:** @salesscreen (5,561 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesscreen/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Manager, Disposition Agent - **Top Industries:** Insurance, Real Estate - **Company Size:** 48% Mid-Market, 28% Small-Business #### What Are SalesScreen's Pros and Cons? **Pros:** - Ease of Use (55 reviews) - Motivation (46 reviews) - Team Collaboration (36 reviews) - Sales Management (35 reviews) - Helpful (34 reviews) **Cons:** - Data Management Issues (17 reviews) - Missing Features (17 reviews) - Learning Curve (10 reviews) - Integration Issues (9 reviews) - Access Issues (8 reviews) ### What Do G2 Reviewers Say About SalesScreen? *AI-generated summary from verified user reviews* **Pros:** - Users find SalesScreen very **easy to use** , enabling quick navigation and instant access to contacts and results. - Users find **SalesScreen's motivational features** energizing, encouraging healthy competition and driving success through visibility of stats and rewards. - Users value the **team collaboration features** of SalesScreen, enhancing engagement and fostering team spirit across locations. - Users appreciate the **engaging and interactive sales management** features of SalesScreen, enhancing team dynamics and motivation. - Users appreciate the **interactive and gamified elements** of SalesScreen, significantly enhancing team motivation and sales performance. **Cons:** - Users often face **data management issues** with SalesScreen, leading to confusion and dependence on support for reports. - Users find the **messaging system cumbersome** , with too many steps needed to access reports and promotions. - Users find the **learning curve steep** due to a lack of guidance, making navigation challenging initially. - Users experience **integration issues** with SalesScreen, leading to manual work and a lack of real-time updates from Salesforce. - Users face **access issues** with unclear team activations and login errors, complicating their ability to extract necessary data. #### What Are Recent G2 Reviews of SalesScreen? **"[Gamification That Keeps Our Team Motivated with Real-Time Performance Tracking](https://www.g2.com/survey_responses/salesscreen-review-12782362)"** **Rating:** 5.0/5.0 stars *— Heribert E.* [Read full review](https://www.g2.com/survey_responses/salesscreen-review-12782362) --- **"[High-Energy Sales Gamification with Clear Leaderboards and Dashboards](https://www.g2.com/survey_responses/salesscreen-review-12618482)"** **Rating:** 5.0/5.0 stars *— Ellen C.* [Read full review](https://www.g2.com/survey_responses/salesscreen-review-12618482) --- #### What Are G2 Users Discussing About SalesScreen? - [What is SalesScreen used for?](https://www.g2.com/discussions/what-is-salesscreen-used-for) ### 6. [Mediafly](https://www.g2.com/products/mediafly/reviews) Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readiness, and value selling solutions make up the most comprehensive revenue enablement platform on the market. Mediafly is the only vendor to effectively combine enablement and intelligence in a unified platform. All of our solutions include industry-leading, self-serve analytics. Mediafly is built on top of a revenue BI solution — if you can explain it in words, we can report on it and help you act on it. A lot of solutions trap the data — we want to help you extend its value. That’s how Mediafly uniquely connects enablement with intelligence. Mediafly is used daily by top B2B go-to-market teams to engage buyers, prepare sellers, quantify and communicate value, and continuously optimize sales force performance. Mediafly is trusted by a vast network of sales, marketing, customer success, enablement, and operations professionals at global organizations including Nestlé, ADP, Conagra, Intuit, Heineken, Sealed Air, Sony and NVIDIA. “Mediafly is a good fit for chief revenue officers and chief sales officers in technology, consumer packaged goods (CPG), media, manufacturing, healthcare, and financial services that want to deliver highly engaging, value-focused content to buyers and gain holistic insights into buyer-seller interactions.” The Forrester Wave™: Sales Content Solutions, Q4 2022 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,313 **How Do G2 Users Rate Mediafly?** - **Ease of Use:** 8.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.0/10 (Category avg: 8.8/10) - **Leaderboard:** 8.9/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Mediafly?** - **Seller:** [Mediafly, Inc](https://www.g2.com/sellers/mediafly-inc) - **Year Founded:** 2006 - **HQ Location:** Chicago, IL - **Twitter:** @Mediafly (2,543 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1468444/ (138 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Operations Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 23% Enterprise #### What Are Mediafly's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Helpful (13 reviews) - Sharing Ease (11 reviews) - Easy Sharing (10 reviews) - Easy Access (8 reviews) **Cons:** - Missing Features (7 reviews) - Learning Curve (6 reviews) - Limitations (5 reviews) - Not Intuitive (5 reviews) - Slow Loading (5 reviews) ### What Do G2 Reviewers Say About Mediafly? *AI-generated summary from verified user reviews* **Pros:** - Users admire the **ease of use** of Mediafly, finding the interface visually appealing and user-friendly. - Users appreciate the **easy document sharing** and access on Mediafly, enhancing professionalism in client communications. - Users value the **sharing ease** of Mediafly, enabling secure and professional document delivery to clients effortlessly. - Users enjoy the **easy sharing** capabilities of Mediafly, providing professional access to documents anytime, anywhere. - Users appreciate the **easy access** to documents on Mediafly, enhancing organization and sharing with clients. **Cons:** - Users desire **missing features** like customizable dashboards and improved search flexibility for a better experience. - Users experience a **steep learning curve** with Mediafly, affecting usability and ease of navigation. - Users face **navigation challenges** and difficulties with the search feature, making the Mediafly experience less seamless. - Users find Mediafly **not intuitive** , noting clunky navigation and a confusing interface that hinders regular use. - Users experience **slow loading times** , particularly when downloading files or opening documents, which hampers usability. #### What Are Recent G2 Reviews of Mediafly? **"[Sharing with clients made easy](https://www.g2.com/survey_responses/mediafly-review-10761880)"** **Rating:** 4.0/5.0 stars *— Katie B.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10761880) --- **"[I love Mediafly for Easy Sales!](https://www.g2.com/survey_responses/mediafly-review-10282198)"** **Rating:** 5.0/5.0 stars *— Jen R.* [Read full review](https://www.g2.com/survey_responses/mediafly-review-10282198) --- ### 7. [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today. **Average Rating:** 4.8/5.0 **Total Reviews:** 852 **How Do G2 Users Rate Kixie PowerCall & SMS?** - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.6/10 (Category avg: 8.8/10) - **Leaderboard:** 9.4/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Kixie PowerCall & SMS?** - **Seller:** [Kixie](https://www.g2.com/sellers/kixie) - **Company Website:** https://www.kixie.com - **Year Founded:** 2013 - **HQ Location:** Los Angeles, CA - **LinkedIn® Page:** https://www.linkedin.com/company/3556757/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Account Executive - **Top Industries:** Financial Services, Marketing and Advertising - **Company Size:** 83% Small-Business, 16% Mid-Market #### What Are Kixie PowerCall & SMS's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Helpful (74 reviews) - Customer Support (70 reviews) - Time-saving (52 reviews) - Automation (43 reviews) **Cons:** - Call Issues (29 reviews) - Missing Features (14 reviews) - Connection Issues (13 reviews) - Integration Issues (12 reviews) - Technical Issues (12 reviews) ### What Do G2 Reviewers Say About Kixie PowerCall & SMS? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Kixie PowerCall & SMS, enhancing productivity and integration with existing tools. - Users appreciate the **helpful features** of Kixie PowerCall & SMS, significantly boosting cold calling effectiveness and productivity. - Users praise Kixie's **excellent customer support** , noting helpful and encouraging assistance from the team. - Users value the **time-saving features** of Kixie PowerCall & SMS, enhancing efficiency in communication and CRM management. - Users praise the **automation features** of Kixie PowerCall & SMS, enhancing productivity and simplifying communication. **Cons:** - Users report **call and messaging navigation issues** that hinder efficiency and can lead to frustrating experiences. - Users wish for **missing features** like emailing and standalone app capabilities to enhance Kixie's functionality. - Users experience occasional **connection issues** which can disrupt workflow and require assistance from support for resolution. - Users report **integration issues** with Kixie, especially concerning data sync and compatibility with HubSpot. - Users experience occasional **technical issues** such as connectivity problems and data syncing that require support assistance. #### What Are Recent G2 Reviews of Kixie PowerCall & SMS? **"[With Kixie my cold calls get answered consistently. Highly recommend](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214)"** **Rating:** 5.0/5.0 stars *— Johno O.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-11735214) --- **"[Streamlined Outreach with Seamless CRM Integration](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718)"** **Rating:** 4.0/5.0 stars *— Adil Mohammad Salim S.* [Read full review](https://www.g2.com/survey_responses/kixie-powercall-sms-review-12508718) --- #### What Are G2 Users Discussing About Kixie PowerCall & SMS? - [What is Kixie PowerCall & SMS used for?](https://www.g2.com/discussions/what-is-kixie-powercall-sms-used-for) ### 8. [Aviso](https://www.g2.com/products/aviso/reviews) Aviso is a leading AI revenue platform, highly regarded by enterprise giants such as Honeywell, Microsoft GitHub, HPE, and Citi for its exceptional ability to close deals, boost revenue growth, and mitigate risks. By merging human expertise with cutting-edge AI, Aviso consistently delivers remarkable results, including a 40% increase in deal win rates, a 15-36% rise in revenue, and 30% savings in CRM expenses. The core strengths of the Aviso AI Platform include: 1) AI-Guided Deal Forecasting 2) Pipeline & Deal Management 3) Relationship & Activity Intelligence 4) Conversational Intelligence 5) Coaching & Enablement 6) NLP Analytics & Reporting 7) Go-To-Market (GTM) Collaboration 8) Sales Engagement 9) Lead Intelligence 10) Customer Success Intelligence Central to Aviso's Generative AI approach is MIKI, the world's first Generative AI Chief of Staff for Revenue Intelligence, designed to boost GTM teams' productivity and save reps up to 15-20 hours/week. MIKI combines Aviso's core AI models with Generative AI to help various GTM personas with Account Research, Sales Planning & Management, Buyer Meeting Preparation, Prospecting, CRM updates Automation, Email follow-ups, and more. Aviso's platform integrates data from its comprehensive databases, CRM systems, and external sources, processed through an advanced AI/ML layer. This sophisticated system, accessible through web and mobile applications, optimizes customer interactions and sales decisions by harnessing MIKI's insights yet preserves the essential human element in these interactions. Aviso's contribution to advancing Generative AI in Revenue Operations has garnered recognition on prominent financial platforms like the NYSE and Nasdaq. Aviso has been making waves across the research landscape with notable mentions in Forrester Research, Constellation Research, and Harvard Business Review. In the G2 Fall 2023 APAC report, Aviso was distinguished in Customer Revenue Optimization and rated as a High Performer in AI Sales Assistants for enterprise and mid-market sectors, in addition to Sales Analytics. Find your Revenue True North with Aviso AI at www.aviso.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 973 **How Do G2 Users Rate Aviso?** - **Ease of Use:** 8.4/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.2/10 (Category avg: 8.8/10) - **Leaderboard:** 8.5/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Aviso?** - **Seller:** [Aviso, Inc.](https://www.g2.com/sellers/aviso-inc) - **Company Website:** https://www.aviso.com - **Year Founded:** 2014 - **HQ Location:** Redwood City, CA - **Twitter:** @AvisoInc (895 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3713385/ (373 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 42% Mid-Market, 42% Enterprise #### What Are Aviso's Pros and Cons? **Pros:** - Ease of Use (88 reviews) - Forecasting (68 reviews) - Features (54 reviews) - User Interface (46 reviews) - Efficiency (43 reviews) **Cons:** - Learning Curve (37 reviews) - Slow Loading (24 reviews) - Inaccurate Data (23 reviews) - Missing Features (23 reviews) - Slow Performance (23 reviews) ### What Do G2 Reviewers Say About Aviso? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Aviso, finding filters and dashboards intuitive for tracking and focus. - Users appreciate the **AI prediction feature** in Aviso, enhancing their understanding of quarterly outcomes and making forecasting easier. - Users appreciate the **robust features** of Aviso, enhancing their sales forecasting and overall productivity. - Users appreciate Aviso's **clean and organized UI** , which enhances navigation and provides valuable insights for better forecasting. - Users appreciate the **efficiency** of Aviso, enabling quick updates and organized forecasting that saves valuable time. **Cons:** - Users struggle with the **learning curve** of Aviso, finding setup and navigation time-consuming and unintuitive. - Users experience **slow loading times** , with pages taking over 10 seconds to refresh, impacting efficiency and usability. - Users experience **inaccurate data** with Aviso, particularly regarding Salesforce integration and AI forecasts, impacting decision-making. - Users find the **missing features** in Aviso limiting, requiring additional processes and causing confusion in usage. - Users report **slow performance** , facing delays and freezing, hindering their overall experience with Aviso. #### What Are Recent G2 Reviews of Aviso? **"[Streamlines Forecasting with Intuitive Insights](https://www.g2.com/survey_responses/aviso-review-12792275)"** **Rating:** 4.0/5.0 stars *— Tushar P.* [Read full review](https://www.g2.com/survey_responses/aviso-review-12792275) --- **"[Aviso Simplifies Sales Forecasting and Keeps Us on Track](https://www.g2.com/survey_responses/aviso-review-10761402)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/aviso-review-10761402) --- #### What Are G2 Users Discussing About Aviso? - [What is Aviso used for?](https://www.g2.com/discussions/what-is-aviso-used-for) ### 9. [Natterbox](https://www.g2.com/products/natterbox/reviews) Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. **Average Rating:** 4.4/5.0 **Total Reviews:** 126 **How Do G2 Users Rate Natterbox?** - **Ease of Use:** 9.0/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.0/10 (Category avg: 8.8/10) - **Leaderboard:** 7.7/10 (Category avg: 8.8/10) - **Playbook Creation:** 7.8/10 (Category avg: 8.5/10) **Who Is the Company Behind Natterbox?** - **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited) - **Company Website:** https://www.natterbox.com/ - **Year Founded:** 2010 - **HQ Location:** London, England - **Twitter:** @Natterbox (1,508 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/natterbox-limited/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 56% Mid-Market, 31% Small-Business #### What Are Natterbox's Pros and Cons? **Pros:** - Customer Support (14 reviews) - Helpful (13 reviews) - Reliability (11 reviews) - Features (10 reviews) - Call Recording (7 reviews) **Cons:** - Call Issues (4 reviews) - Missing Features (4 reviews) - Poor Customer Support (4 reviews) - Call Limitations (3 reviews) - Complexity (3 reviews) ### What Do G2 Reviewers Say About Natterbox? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **prompt customer support** of Natterbox, ensuring timely resolutions and enhancing overall user experience. - Users commend Natterbox for its **exceptional reliability** , ensuring seamless communication without outages over two years. - Users commend the **exceptional reliability** of Natterbox, experiencing zero outages for seamless communication and productivity. - Users appreciate the **exceptional reliability** of Natterbox, ensuring seamless communication and productivity without outages. - Users value the **call recording capabilities** of Natterbox, enhancing service quality and efficiency within Salesforce. **Cons:** - Users experience **call issues** with Natterbox, including poor quality and lack of hold options during transfers. - Users find the **missing features** of Natterbox hinder usability, such as lack of call management and integration issues. - Users experience **poor customer support** with Natterbox, facing issues like unprovisioned phones and insufficient assistance. - Users face **call limitations** with Natterbox, including issues with hold functionality and audio transfer delays. - Users express frustration with the **complexity** of Natterbox, especially during setup and issue resolution without adequate support. #### What Are Recent G2 Reviews of Natterbox? **"[Solid Company with good Support](https://www.g2.com/survey_responses/natterbox-review-7296758)"** **Rating:** 4.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/natterbox-review-7296758) --- **"[Seamless Native Salesforce Integration Elevates Telephony Experience](https://www.g2.com/survey_responses/natterbox-review-12191413)"** **Rating:** 5.0/5.0 stars *— Aneel Y.* [Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413) --- #### What Are G2 Users Discussing About Natterbox? - [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm) - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce) - [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost) - [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do) ### 10. [Triple Session](https://www.g2.com/products/triple-session/reviews) Triple Session in an AI Revenue Enablement Platform that helps sales teams optimize coaching, training, and productivity. It turns every sales call into actionable insights for coaching and productivity by automating call reviews, closing skill gaps with targeted and gamified sales training, keeping CRM up-to-date and more. Sales teams can do more coaching, free reps to spend time selling, and stay on top of their playbook strategy, all with one tool. **Average Rating:** 4.9/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Triple Session?** - **Ease of Use:** 9.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.9/10 (Category avg: 8.8/10) - **Leaderboard:** 9.0/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Triple Session?** - **Seller:** [Triple Session](https://www.g2.com/sellers/triple-session) - **Year Founded:** 2020 - **HQ Location:** Boston, US - **LinkedIn® Page:** https://www.linkedin.com/company/triple-session (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 66% Mid-Market, 31% Small-Business #### What Are Triple Session's Pros and Cons? **Pros:** - Efficiency (6 reviews) - Customer Support (4 reviews) - Ease of Use (4 reviews) - Engagement (4 reviews) - Time-saving (4 reviews) **Cons:** - AI Inaccuracy (1 reviews) - Confusion (1 reviews) - Expensive (1 reviews) - Inaccurate Data (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Triple Session? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficiency** of Triple Session, enhancing deal organization and streamlining forecasting processes effectively. - Users highlight the **exceptional customer support** from Triple Session, enhancing their sales training experience and confidence. - Users find Triple Session to be **incredibly user-friendly** , enhancing productivity and simplifying the sales training process. - Users value the **engaging insights** from Triple Session, enhancing their skills and fostering personal growth in sales. - Users find Triple Session a **time-saving resource** that enhances sales skills and boosts confidence for effective conversations. **Cons:** - Users find the **AI's inaccuracies** concerning, as it occasionally misinterprets recorded conversations and their context. - Users find some of the training to be **theory-heavy and quizzes confusing** , impacting their learning experience occasionally. - Users feel the pricing is **expensive** , primarily catering to B2B and lacking B2C options. - Users often find **inaccurate data** in Triple Session, leading to missed inferences and impacting overall user experience. - Users find the **learning curve steep** , with theory-heavy content and occasionally confusing quizzes impacting training efficiency. #### What Are Recent G2 Reviews of Triple Session? **"[Instant Call Scoring and Easy Navigation That Keeps Teams Informed](https://www.g2.com/survey_responses/triple-session-review-12613820)"** **Rating:** 5.0/5.0 stars *— Iman B.* [Read full review](https://www.g2.com/survey_responses/triple-session-review-12613820) --- **"[Triple Session Delivered Exceptional ROI and Boosted Sales Team Productivity](https://www.g2.com/survey_responses/triple-session-review-12614632)"** **Rating:** 5.0/5.0 stars *— Bryan M.* [Read full review](https://www.g2.com/survey_responses/triple-session-review-12614632) --- ### 11. [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) Brainshark is Bigtincan's AI-powered Readiness solution designed to help businesses in IT, manufacturing, insurance, banking and other sectors create learning and coaching content to prepare customer-facing teams for any interaction while connecting training initiatives to revenue. With Bigtincan Readiness, companies can: enable sales teams with on-demand training that accelerates onboarding and keeps reps up-to-speed with product and company updates, validate readiness with sales coaching and practice that ensures reps master their delivery of your message, and empower teams with rich, dynamic learning content that can be created quickly, updated easily, and accessed anywhere. AI capabilities are threaded throughout Bigtincan Readiness that support: - Content creation - Voiceover generation - Voice cloning - Voiceover translation - Transcript, caption, and slide note generation -AI coaching and roleplays with objective feedback - AI roleplays and coaching activities as part of certification, onboarding, and continuous training programs **Average Rating:** 4.4/5.0 **Total Reviews:** 595 **How Do G2 Users Rate Bigtincan Readiness (formerly Brainshark)?** - **Ease of Use:** 8.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.9/10 (Category avg: 8.8/10) - **Leaderboard:** 8.3/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Bigtincan Readiness (formerly Brainshark)?** - **Seller:** [Bigtincan](https://www.g2.com/sellers/bigtincan) - **Year Founded:** 2011 - **HQ Location:** Waltham, MA - **Twitter:** @bigtincan (2,236 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/bigtincan (184 employees on LinkedIn®) - **Phone:** 781-405-2376 **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Enterprise, 40% Mid-Market #### What Are Bigtincan Readiness (formerly Brainshark)'s Pros and Cons? **Pros:** - Courses (10 reviews) - Time-saving (9 reviews) - Video Recording (9 reviews) - Customizability (8 reviews) - Customization (7 reviews) **Cons:** - Learning Curve (10 reviews) - Missing Features (10 reviews) - Not Intuitive (10 reviews) - Not User-Friendly (6 reviews) - Complex Features (4 reviews) ### What Do G2 Reviewers Say About Bigtincan Readiness (formerly Brainshark)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of creating interactive self-paced courses** with Bigtincan Readiness, enhancing training engagement and efficiency. - Users find **time-saving features** of Bigtincan Readiness invaluable for efficient training and team collaboration. - Users appreciate the **ease of video recording** with Bigtincan, facilitating quick updates and effective training delivery. - Users value the **customizability** of Bigtincan Readiness, enabling quick adjustments to training and content delivery. - Users value the **easy customization** of Bigtincan, allowing quick updates and effective training content for evolving needs. **Cons:** - Users find a **steep learning curve** with Brainshark, struggling to effectively navigate and utilize its many features. - Users note several **missing features** in Bigtincan Readiness, such as bookmarking and customizable tests, hindering the experience. - Users find Bigtincan Readiness **not intuitive** , struggling to locate content and navigate the platform effectively. - Users find Bigtincan Readiness to be **not user-friendly** , struggling with navigation and searching for content effectively. - Users find the **learning curve for complex features** challenging, impacting their overall ease of use and navigation. #### What Are Recent G2 Reviews of Bigtincan Readiness (formerly Brainshark)? **"[Bigtincan Readiness (Formerly Brainshark) - Great User Experience for Creating Content](https://www.g2.com/survey_responses/bigtincan-readiness-formerly-brainshark-review-10327657)"** **Rating:** 4.5/5.0 stars *— Ryan D.* [Read full review](https://www.g2.com/survey_responses/bigtincan-readiness-formerly-brainshark-review-10327657) --- **"[This is a wonderful resource](https://www.g2.com/survey_responses/bigtincan-readiness-formerly-brainshark-review-11451205)"** **Rating:** 4.5/5.0 stars *— justin d.* [Read full review](https://www.g2.com/survey_responses/bigtincan-readiness-formerly-brainshark-review-11451205) --- #### What Are G2 Users Discussing About Bigtincan Readiness (formerly Brainshark)? - [What is Brainshark used for?](https://www.g2.com/discussions/what-is-brainshark-used-for) - [What is VoiceVibes used for?](https://www.g2.com/discussions/what-is-voicevibes-used-for) - [What is Bigtincan Zunos used for?](https://www.g2.com/discussions/what-is-bigtincan-zunos-used-for) - [How much does brainshark cost?](https://www.g2.com/discussions/how-much-does-brainshark-cost) - [Is brainshark free?](https://www.g2.com/discussions/is-brainshark-free) ### 12. [Cresta](https://www.g2.com/products/cresta/reviews) Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Cresta?** - **Ease of Use:** 9.1/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.1/10 (Category avg: 8.8/10) - **Leaderboard:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Cresta?** - **Seller:** [Cresta](https://www.g2.com/sellers/cresta) - **Year Founded:** 2017 - **HQ Location:** San Francisco, CA - **Twitter:** @cresta (1,406 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cresta-inc/ (653 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Leisure, Travel & Tourism - **Company Size:** 44% Mid-Market, 42% Enterprise #### What Are Cresta's Pros and Cons? **Pros:** - Call Recording (2 reviews) - Ease of Use (2 reviews) - Helpful (2 reviews) - Accuracy (1 reviews) - AI Technology (1 reviews) **Cons:** - AI Inaccuracy (2 reviews) - Poor Understanding (2 reviews) - Unclear Understanding (2 reviews) - Accuracy Issues (1 reviews) - AI Dependency (1 reviews) ### What Do G2 Reviewers Say About Cresta? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI analytical ability** of Cresta, enhancing insights and improving productivity with real-time coaching. - Users value the **ease of use** of Cresta for enhancing conversation quality and productivity through real-time insights. - Users appreciate the **AI analytical ability** of Cresta, effortlessly providing insights that enhance productivity and coaching. - Users value the **accuracy** of Cresta, finding it effectively analyzes calls for valuable insights with ease. - Users commend the **AI analytical ability** of Cresta for effortlessly uncovering insights from telephone calls. **Cons:** - Users experience **AI inaccuracies** in understanding caller intent, leading to irrelevant questions and answers during interactions. - Users report a **poor understanding** of caller intent by Cresta, leading to irrelevant questions and answers. - Users note an **unclear understanding** of caller intent in Cresta, leading to irrelevant questions and answers. - Users report **accuracy issues** with Cresta, as it struggles to understand caller intent effectively. - Users express concerns about **AI dependency** , noting the need for patience and expertise to fully leverage Cresta. #### What Are Recent G2 Reviews of Cresta? **"[Cresta game changer](https://www.g2.com/survey_responses/cresta-review-11699270)"** **Rating:** 4.5/5.0 stars *— Chad S.* [Read full review](https://www.g2.com/survey_responses/cresta-review-11699270) --- **"[Amazing AI-Powered Coaching Tool](https://www.g2.com/survey_responses/cresta-review-7096658)"** **Rating:** 5.0/5.0 stars *— Emily R.* [Read full review](https://www.g2.com/survey_responses/cresta-review-7096658) --- #### What Are G2 Users Discussing About Cresta? - [What is Cresta used for?](https://www.g2.com/discussions/what-is-cresta-used-for) ### 13. [Level AI](https://www.g2.com/products/level-ai/reviews) Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 211 **How Do G2 Users Rate Level AI?** - **Ease of Use:** 8.9/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.4/10 (Category avg: 8.8/10) - **Leaderboard:** 9.4/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Level AI?** - **Seller:** [Level AI](https://www.g2.com/sellers/level-ai) - **Company Website:** https://thelevel.ai/ - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @TheLevelAI (204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/level-ai (212 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Supervisor - **Top Industries:** Consumer Services, Food & Beverages - **Company Size:** 56% Mid-Market, 32% Enterprise #### What Are Level AI's Pros and Cons? **Pros:** - Ease of Use (60 reviews) - Helpful (39 reviews) - User Interface (34 reviews) - Efficiency (32 reviews) - Accuracy (27 reviews) **Cons:** - Inaccuracy (17 reviews) - Slow Performance (14 reviews) - Accuracy Issues (11 reviews) - Translation Accuracy (11 reviews) - AI Inaccuracy (8 reviews) ### What Do G2 Reviewers Say About Level AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** with Level AI, enjoying a clean, intuitive interface and straightforward navigation. - Users praise the **helpfulness** of Level AI in improving customer service and streamlining data analysis efforts. - Users appreciate the **intuitive and user-friendly interface** of Level AI, making it easy to track performance efficiently. - Users praise the **increased efficiency** of Level AI, streamlining customer support and enhancing communication analysis. - Users value the **accuracy** of Level AI, enhancing customer interactions with impressive, context-aware responses. **Cons:** - Users report **inaccuracy in AI QA scores** , leading to frustration and delays in monitoring agent performance. - Users experience **slow performance** with Level AI, particularly with delayed updates and instascore calculations hindering timely feedback. - Users express concern over **accuracy issues** with Level AI's scoring and evaluation processes, affecting monitoring efficiency. - Users report occasional **translation accuracy issues** with Level AI, especially concerning accents and context interpretation. - Users face challenges with **AI inaccuracies** , affecting call grading and performance monitoring due to delays and data issues. #### What Are Recent G2 Reviews of Level AI? **"[Efficient Call Review with Handy Transcription, Needs Enhanced Details](https://www.g2.com/survey_responses/level-ai-review-11320627)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627) --- **"[Our Level AI Partnership has been a magical experience!](https://www.g2.com/survey_responses/level-ai-review-13022467)"** **Rating:** 4.5/5.0 stars *— Aaron H.* [Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467) --- #### What Are G2 Users Discussing About Level AI? - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment ### 14. [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) Dialpad elevates every conversation with the leading Ai-powered customer communications platform. Tap into real-time Ai insights to enhance and streamline every interaction. Dialpad Support modernizes your inbound contact center with Ai agents, assistants, real-time guidance, and coaching. Dialpad Sell is the outbound solution that guides your sales reps with real-time Ai coaching, automation, and insights. Together Dialpad Support and Dialpad Sell are the leading contact center solution. You can: - Call, message, and meet in a single app - Focus on the conversation with real-time call transcriptions, Ai summaries, and action items - Provide real-time guidance and instant knowledge to agents - Empower supervisors to coach and monitor teams with live sentiment and automated quality management - Deflect simple customer inquiries 24/7 with our Ai Agent **Average Rating:** 4.4/5.0 **Total Reviews:** 675 **How Do G2 Users Rate Dialpad Support?** - **Ease of Use:** 8.9/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.8/10 (Category avg: 8.8/10) - **Leaderboard:** 8.7/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Dialpad Support?** - **Seller:** [Dialpad](https://www.g2.com/sellers/dialpad) - **Company Website:** https://Dialpad.com - **Year Founded:** 2011 - **HQ Location:** San Ramon, California - **Twitter:** @DialpadHQ (60 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3967399/ (1,491 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Manager, Customer Service Rep - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 45% Mid-Market, 31% Small-Business #### What Are Dialpad Support's Pros and Cons? **Pros:** - Helpful (84 reviews) - Ease of Use (60 reviews) - Customer Support (46 reviews) - Features (27 reviews) - Response Time (22 reviews) **Cons:** - Poor Customer Support (32 reviews) - Call Issues (29 reviews) - Delayed Support (21 reviews) - Dialer Issues (21 reviews) - Long Wait Times (21 reviews) ### What Do G2 Reviewers Say About Dialpad Support? *AI-generated summary from verified user reviews* **Pros:** - Users find the **online help section** of Dialpad Support extremely beneficial for quick problem resolution and guidance. - Users find the **ease of navigation** in Dialpad Support to be intuitive and helpful for their queries. - Users appreciate the **responsive customer support** of Dialpad Support, valuing immediate resolutions and effective communication. - Users value the **live call transcription** and effortless CRM integration, significantly enhancing their productivity and efficiency. - Users value the **quick response time** of Dialpad Support, ensuring timely and effective assistance for their issues. **Cons:** - Users find **poor customer support** frustrating due to time-consuming interactions and unresolved issues with Dialpad Support. - Users experience **call connection delays** and find reporting and app utilization for call review inadequate. - Users express frustration with the **delayed support** from Dialpad, often needing immediate assistance without any available options. - Users experience **dialer issues** such as delays, outdated queues, and challenges with reporting and call reviews. - Users experience **long wait times** for Dialpad Support, often feeling frustrated by slow responses during peak hours. #### What Are Recent G2 Reviews of Dialpad Support? **"[Easy Setup, Fair Pricing, and Solid Integrations with Halo PSA and Slack](https://www.g2.com/survey_responses/dialpad-support-review-12836209)"** **Rating:** 5.0/5.0 stars *— Christopher R.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-12836209) --- **"[Dialpad Updated Review](https://www.g2.com/survey_responses/dialpad-support-review-10344582)"** **Rating:** 5.0/5.0 stars *— Mohammed P.* [Read full review](https://www.g2.com/survey_responses/dialpad-support-review-10344582) --- #### What Are G2 Users Discussing About Dialpad Support? - [What is Dialpad Sell used for?](https://www.g2.com/discussions/what-is-dialpad-sell-used-for) - [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) - 1 comment ### 15. [Outreach](https://www.g2.com/products/outreach/reviews) Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. **Average Rating:** 4.3/5.0 **Total Reviews:** 3,499 **How Do G2 Users Rate Outreach?** - **Ease of Use:** 8.3/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.3/10 (Category avg: 8.8/10) - **Leaderboard:** 8.3/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Outreach?** - **Seller:** [Outreach](https://www.g2.com/sellers/outreach) - **Company Website:** https://www.outreach.io/demo - **Year Founded:** 2014 - **HQ Location:** Seattle, WA - **Twitter:** @outreach_io (7,689 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3559595/ (1,609 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 22% Enterprise #### What Are Outreach's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Automation (54 reviews) - Helpful (54 reviews) - Features (50 reviews) - Integrations (47 reviews) **Cons:** - Missing Features (38 reviews) - Learning Curve (26 reviews) - Limitations (24 reviews) - Limited Features (20 reviews) - Limited Customization (19 reviews) ### What Do G2 Reviewers Say About Outreach? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Outreach, appreciating its simplicity in managing follow-ups and contacts. - Users value the **automation capabilities** of Outreach, streamlining prospecting and enhancing communication efficiency significantly. - Users appreciate the **intuitive user interface** of Outreach, facilitating easy prospecting and effective communication. - Users appreciate the **streamlined prospecting process** in Outreach, enhancing strategic engagement and efficiency significantly. - Users value the **seamless integrations** of Outreach, enhancing communication management and streamlining workflow significantly. **Cons:** - Users express frustration with **missing features** , including limited mobile functionality and inadequate data handling capabilities. - Users find the **learning curve steep** with Outreach, noting it requires time to become proficient. - Users find that the **learning curve and navigation difficulties** in Outreach can hinder effective usage and setup. - Users find the **limited features** of Outreach hinder collaboration and customization, impacting overall usability and experience. - Users find **limited customization** options frustrating, particularly in reporting and collaboration across teams. #### What Are Recent G2 Reviews of Outreach? **"[Outreach Streamlines Multi-Channel Sequences and Follow-Ups Effortlessly](https://www.g2.com/survey_responses/outreach-review-12365799)"** **Rating:** 5.0/5.0 stars *— Silvina F.* [Read full review](https://www.g2.com/survey_responses/outreach-review-12365799) --- **"[Effortless Email Tracking and Workflow Optimization](https://www.g2.com/survey_responses/outreach-review-13095207)"** **Rating:** 5.0/5.0 stars *— Navdeep K.* [Read full review](https://www.g2.com/survey_responses/outreach-review-13095207) --- ### 16. [Mihup](https://www.g2.com/products/mihup/reviews) Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Mihup?** - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.6/10 (Category avg: 8.8/10) - **Leaderboard:** 10.0/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Mihup?** - **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) - **Year Founded:** 2016 - **HQ Location:** Kolkata, India - **Twitter:** @mihup_ai (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mihup/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are Mihup's Pros and Cons? **Pros:** - Accuracy (18 reviews) - Ease of Use (14 reviews) - Features (11 reviews) - Customer Support (9 reviews) - Efficiency (9 reviews) **Cons:** - User Interface Issues (12 reviews) - Complexity (7 reviews) - Improvement Needed (7 reviews) - Learning Curve (7 reviews) - Poor UI Design (7 reviews) ### What Do G2 Reviewers Say About Mihup? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Mihup, which enhances customer understanding and improves decision-making efficiency. - Users find Mihup **easy to use** , appreciating its user-friendly dashboard and automatic report generation capabilities. - Users value the **easy implementation** and **comprehensive features** of Mihup, enhancing their overall experience. - Users value the **proactive and knowledgeable customer support** of Mihup, ensuring effective use of the platform. - Users praise Mihup for its **efficient AI assistant** , which enhances productivity through seamless, intuitive interactions and automation. **Cons:** - Users find the **user interface lacking** , suggesting improvements for better intuitiveness and personalized reporting. - Users find the **complexity of configuration** challenging, especially for large datasets and advanced settings. - Users find that the **initial setup and training phase** of Mihup is time-consuming and requires better documentation. - Users find the **learning curve steep** due to the complex user interface and time-consuming initial setup. - Users find the **UI design poor** , noting messiness and difficulty in navigation, which detracts from the overall experience. #### What Are Recent G2 Reviews of Mihup? **"[Automates Audio Analysis, Boosts Service Quality](https://www.g2.com/survey_responses/mihup-review-12164341)"** **Rating:** 4.0/5.0 stars *— Erick Vincent Steve G.* [Read full review](https://www.g2.com/survey_responses/mihup-review-12164341) --- **"[Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights](https://www.g2.com/survey_responses/mihup-review-11831951)"** **Rating:** 5.0/5.0 stars *— andré P.* [Read full review](https://www.g2.com/survey_responses/mihup-review-11831951) --- ### 17. [Zoho SalesIQ](https://www.g2.com/products/zoho-salesiq/reviews) Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform. **Average Rating:** 4.4/5.0 **Total Reviews:** 237 **How Do G2 Users Rate Zoho SalesIQ?** - **Ease of Use:** 8.7/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.0/10 (Category avg: 8.8/10) - **Leaderboard:** 7.9/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Zoho SalesIQ?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 72% Small-Business, 20% Mid-Market #### What Are Zoho SalesIQ's Pros and Cons? **Pros:** - Features (9 reviews) - Ease of Use (8 reviews) - Chat Features (5 reviews) - Integrations (5 reviews) - Customer Support (4 reviews) **Cons:** - Learning Curve (3 reviews) - Complexity (2 reviews) - Excessive Notifications (2 reviews) - Limited Customization (2 reviews) - Notification Issues (2 reviews) ### What Do G2 Reviewers Say About Zoho SalesIQ? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive and easy-to-use features** of Zoho SalesIQ, enhancing real-time engagement and conversions. - Users appreciate the **ease of use** of Zoho SalesIQ, facilitating effective real-time engagement and support management. - Users love the **easy-to-use chat features** of Zoho SalesIQ, enhancing real-time engagement and customer support efficiency. - Users praise the **s seamless integrations** with Zoho products, enhancing collaboration and streamlining customer interactions effectively. - Users commend the **superb customer support** of Zoho SalesIQ, ensuring real-time assistance for all issues encountered. **Cons:** - Users find the **learning curve steep** , as the complexity and multitude of settings can be overwhelming initially. - Users find **Zoho SalesIQ complex** , with challenging integrations and confusing subscription fees that lead to dissatisfaction. - Users experience **excessive notifications** and delays on the Android app, affecting their overall user experience. - Users note that Zoho SalesIQ has **limited customization** , making user experience slightly overwhelming and clunky at times. - Users experience **notification issues** with delays and duplicates, affecting the overall reliability of Zoho SalesIQ. #### What Are Recent G2 Reviews of Zoho SalesIQ? **"[Zobot Makes Customization and Lead Qualification Effortless](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837)"** **Rating:** 5.0/5.0 stars *— MANISH K.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12630837) --- **"[Real-Time Visitor Tracking and CRM Integration On-the-Go](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763)"** **Rating:** 4.5/5.0 stars *— Nayeem M.* [Read full review](https://www.g2.com/survey_responses/zoho-salesiq-review-12096763) --- ### 18. [Kickscale](https://www.g2.com/products/kickscale/reviews) Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated call administration. Increase your operational efficiency and win rates, and gain in-depth understanding of your sales call from 1,000+ data points per meeting that will help you understand your ICP. Listen to the voice of the customer and eliminate the guessing game. Simply ask the AI. **Average Rating:** 4.9/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Kickscale?** - **Ease of Use:** 9.7/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.5/10 (Category avg: 8.8/10) - **Leaderboard:** 9.3/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.4/10 (Category avg: 8.5/10) **Who Is the Company Behind Kickscale?** - **Seller:** [Kickscale](https://www.g2.com/sellers/kickscale) - **HQ Location:** Vienna - **Twitter:** @Kickscale (14 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kickscale/ (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Manager - **Top Industries:** Computer Software, Leisure, Travel & Tourism - **Company Size:** 64% Mid-Market, 36% Small-Business #### What Are Kickscale's Pros and Cons? **Pros:** - Time-saving (12 reviews) - Automation (8 reviews) - Accuracy (7 reviews) - Ease of Use (7 reviews) - Daily Use (6 reviews) **Cons:** - AI Limitations (2 reviews) - Language Issues (2 reviews) - AI Inaccuracy (1 reviews) - Complexity (1 reviews) - Difficult Learning (1 reviews) ### What Do G2 Reviewers Say About Kickscale? *AI-generated summary from verified user reviews* **Pros:** - Users commend Kickscale for its **time-saving capabilities** , significantly reducing post-meeting admin and enhancing focus on customer interactions. - Users love the **automation features** of Kickscale, drastically reducing their workload and enhancing meeting productivity. - Users value the **high accuracy** of Kickscale, allowing them to focus on conversations without missing crucial details. - Users find Kickscale incredibly **easy to use** , enhancing productivity and making it accessible for all team members. - Users love the **easy implementation and seamless integration** of Kickscale, transforming daily workflows and enhancing productivity. **Cons:** - Users note that AI-generated follow-ups can feel **generic and robotic** , often requiring personalization for better engagement. - Users note that there are significant **language issues** with Kickscale, particularly in French and Italian understanding. - Users note **AI inaccuracy** in understanding Italian, hindering a seamless experience compared to its English capabilities. - Users find that the **complexity** of Kickscale requires significant time to master its extensive features effectively. - Users find that the **difficult learning curve** of Kickscale can hinder fully utilizing its features effectively. #### What Are Recent G2 Reviews of Kickscale? **"[Super insights for sales conversations and what can be improved](https://www.g2.com/survey_responses/kickscale-review-11659424)"** **Rating:** 5.0/5.0 stars *— Tarik Y.* [Read full review](https://www.g2.com/survey_responses/kickscale-review-11659424) --- **"[Excellent AI tool for efficiency and accuracy](https://www.g2.com/survey_responses/kickscale-review-10631581)"** **Rating:** 5.0/5.0 stars *— Niklas R.* [Read full review](https://www.g2.com/survey_responses/kickscale-review-10631581) --- ### 19. [LevelEleven](https://www.g2.com/products/leveleleven/reviews) LevelEleven is the leading performance management platform for revenue teams. We help customer-facing teams focus on the daily behaviors that drive predictable results. With LevelEleven, organizations can: Align reps around the right leading indicators Drive accountability with real-time scorecards and dashboards Motivate performance through gamification and contests Enable managers to coach consistently using actionable data Reps know exactly what’s expected. Managers coach with clarity and consistency. Executives gain visibility into what’s driving revenue — and what isn’t. Stop managing outcomes. Start driving behaviors that create them. **Average Rating:** 4.4/5.0 **Total Reviews:** 272 **How Do G2 Users Rate LevelEleven?** - **Ease of Use:** 8.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.2/10 (Category avg: 8.8/10) - **Leaderboard:** 8.9/10 (Category avg: 8.8/10) - **Playbook Creation:** 7.2/10 (Category avg: 8.5/10) **Who Is the Company Behind LevelEleven?** - **Seller:** [Ascent Cloud](https://www.g2.com/sellers/ascent-cloud) - **Company Website:** https://ascentcloud.io - **Year Founded:** 2020 - **HQ Location:** Detroit, US - **Twitter:** @ascent_cloud (59 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ascent-cloud/ (79 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Sales Operations Specialist, Sales Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 55% Mid-Market, 26% Enterprise #### What Are Recent G2 Reviews of LevelEleven? **"[LevelEleven Boosts Sales Productivity with Motivating, Easy-to-Run Gamification and Pacing](https://www.g2.com/survey_responses/leveleleven-review-12606690)"** **Rating:** 5.0/5.0 stars *— Steve G.* [Read full review](https://www.g2.com/survey_responses/leveleleven-review-12606690) --- **"[Crystal-Clear Sales Target Visibility with Easy, Top-Notch Onboarding](https://www.g2.com/survey_responses/leveleleven-review-12596791)"** **Rating:** 5.0/5.0 stars *— Guillaume C.* [Read full review](https://www.g2.com/survey_responses/leveleleven-review-12596791) --- #### What Are G2 Users Discussing About LevelEleven? - [What is LevelEleven used for?](https://www.g2.com/discussions/what-is-leveleleven-used-for) ### 20. [Rehearsal](https://www.g2.com/products/rehearsal/reviews) Rehearsal is a collaborative video-based practice and coaching platform used as a scalable means to improve training effectiveness, increase sales competencies, or ensure cohesive product messaging, Rehearsal can provide your team a safe place to practice skills, receive quality feedback, and collaborate with others. Companies like Accenture, Paychex, Honeywell, and many more have deployed Rehearsal utilizing the platform’s adaptive learning and AI capabilities. With over 100,000 users around the world, we help organizations develop skills that increase sales. Simply record a video scenario, invite others to respond to it using their webcam or mobile device, and instantly learn how others think --- their choice of words, body language, and readiness when faced with real-life situations, challenges, or questions. Then evaluate submissions and respond via video, continuing the dialog until skills are mastered. **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Rehearsal?** - **Ease of Use:** 9.1/10 (Category avg: 9.2/10) - **Knowledge Base:** 7.7/10 (Category avg: 8.8/10) - **Leaderboard:** 7.3/10 (Category avg: 8.8/10) - **Playbook Creation:** 7.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Rehearsal?** - **Seller:** [Rehearsal](https://www.g2.com/sellers/rehearsal) - **Year Founded:** 2014 - **HQ Location:** Reno, NV - **Twitter:** @RehearsalVRP (361 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6426392/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 56% Enterprise, 28% Mid-Market #### What Are Recent G2 Reviews of Rehearsal? **"[Very helpful and innovative](https://www.g2.com/survey_responses/rehearsal-review-5029200)"** **Rating:** 5.0/5.0 stars *— Luigi M.* [Read full review](https://www.g2.com/survey_responses/rehearsal-review-5029200) --- **"[Amazing tool for sales enablement](https://www.g2.com/survey_responses/rehearsal-review-4727263)"** **Rating:** 5.0/5.0 stars *— Katie P.* [Read full review](https://www.g2.com/survey_responses/rehearsal-review-4727263) --- #### What Are G2 Users Discussing About Rehearsal? - [What does Rehearsal do?](https://www.g2.com/discussions/what-does-rehearsal-do) - [What's the difference between practice and rehearsal?](https://www.g2.com/discussions/what-s-the-difference-between-practice-and-rehearsal) - [What is rehearsal software?](https://www.g2.com/discussions/what-is-rehearsal-software) - [What is the Rehearsal feature?](https://www.g2.com/discussions/what-is-the-rehearsal-feature) ### 21. [Yolk](https://www.g2.com/products/yolk/reviews) Yolk is a sales coaching and sales training software that helps revenue teams analyze real sales calls, identify skill gaps, and deliver personalized training through AI-powered roleplays with instant feedback. The platform is designed for sales leaders, enablement managers, and customer-facing teams who want to automate call reviews, scale coaching, improve performance consistency, and accelerate rep development without expanding headcount. Yolk connects to call recording platforms to automatically evaluate sales conversations. Using conversational AI, it scores sales representatives across key selling skills such as discovery, objection handling, rapport building, and closing technique. The system aggregates insights into dashboards that allow managers to quickly identify areas for improvement across individuals and teams eliminating the need for time-intensive manual transcript reviews. When performance gaps are found, Yolk generates customized, lifelike simulations that replicate real buyer interactions. Reps practice with human-like AI avatars in realistic, low-stakes environments that closely mirror their daily sales calls. Each simulation concludes with immediate feedback and actionable guidance for improvement. This continuous cycle of analysis, practice, and feedback helps reps build confidence and consistency over time. Key capabilities include: - Automated call analysis and scoring across core sales competencies - Visual dashboards that surface skill gaps and track progress - AI-driven roleplays with human-like avatars; roleplays are customized to each rep’s strengths and weaknesses - Instant feedback and performance reports after every simulation - Integrations with common call recording and enablement tools Benefits for sales organizations: - Faster ramp-up for new hires through personalized onboarding - Higher win rates driven by targeted skill development - Reduced coaching time for managers through automation - Scalable, data-driven enablement that complements existing workflows Yolk provides an end-to-end system for continuous sales skill improvement. By combining conversation intelligence with adaptive training, it enables teams to learn from every call and turn insights into measurable performance gains. **Average Rating:** 5.0/5.0 **Total Reviews:** 61 **How Do G2 Users Rate Yolk?** - **Ease of Use:** 9.0/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.2/10 (Category avg: 8.8/10) - **Leaderboard:** 8.6/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Yolk?** - **Seller:** [Yolk](https://www.g2.com/sellers/yolk) - **HQ Location:** Delaware, US - **Twitter:** @YolkCoach (64 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/yolk-coach/ (22 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 105% Small-Business, 18% Mid-Market #### What Are Yolk's Pros and Cons? **Pros:** - Helpful (31 reviews) - Accuracy (22 reviews) - Feedback Management (19 reviews) - Time-saving (12 reviews) - Automation (7 reviews) **Cons:** - Learning Curve (15 reviews) - AI Inaccuracy (8 reviews) - Call Issues (4 reviews) - Limited Customization (4 reviews) - Time-Consuming (4 reviews) ### What Do G2 Reviewers Say About Yolk? *AI-generated summary from verified user reviews* **Pros:** - Users find Yolk **extremely helpful** in identifying skill gaps and enhancing coaching efficiency through insightful analytics. - Users value the **accuracy of call scores** , enhancing focused coaching and productive conversations in their sessions. - Users value the **immediate feedback** from Yolk, enhancing learning through realistic simulations and insightful analytics. - Users enjoy the **time-saving features** of Yolk, significantly reducing the hours spent on call analysis and training. - Users praise Yolk for its **automation capabilities** , which streamline sales coaching and save valuable time on analysis. **Cons:** - Users find the **learning curve challenging** due to unclear metrics and initial trust issues with the scoring system. - Users noted **AI inaccuracy** with scoring, leading to some trust issues and repetitive feedback over time. - Users find that **call scores lack consistency** , requiring manual reviews for accurate assessment of call quality. - Users find the **limited customization** of Yolk's reporting dashboard restrictive and desire more personalization options. - Users find the **time-consuming setup** and onboarding process hinders their overall experience with Yolk. #### What Are Recent G2 Reviews of Yolk? **"[Clear, Specific Coaching That Sharply Improves Discovery Calls](https://www.g2.com/survey_responses/yolk-review-12873995)"** **Rating:** 5.0/5.0 stars *— Mubeen F.* [Read full review](https://www.g2.com/survey_responses/yolk-review-12873995) --- **"[Realistic, Low-Pressure Roleplays with Instant Feedback That Boost Call Confidence](https://www.g2.com/survey_responses/yolk-review-12897376)"** **Rating:** 5.0/5.0 stars *— Sophie B.* [Read full review](https://www.g2.com/survey_responses/yolk-review-12897376) --- ### 22. [Airspeed](https://www.g2.com/products/glyphic-airspeed/reviews) Airspeed is a type of B2B AI software solution designed to assist modern revenue teams in enhancing their sales processes. By leveraging artificial intelligence, Airspeed addresses the critical gap between sales activities and their execution, enabling teams to derive actionable insights from customer conversations. This innovative platform is tailored for sales representatives, managers, and revenue leaders at growing B2B companies, focusing on improving visibility, consistency, and overall deal outcomes. The primary audience for Airspeed includes sales professionals who are looking to streamline their workflows and enhance their performance through data-driven insights. The software is particularly beneficial for teams that engage in complex sales processes, where understanding customer interactions is crucial for success. By automating the capture and analysis of customer conversations throughout the sales funnel, Airspeed transforms these interactions into reliable CRM data, insights, and workflows, making it easier for teams to manage their pipelines effectively. Key features of Airspeed include an intuitive dashboard that allows users to oversee their sales pipeline, manage follow-ups, and conduct forecasting and deal close analysis. The platform provides win/loss insights that help teams understand the factors influencing their success or failure in closing deals. Additionally, Airspeed offers AI-supported coaching, which can guide sales reps in refining their approaches based on real customer feedback. The configurable AI agents adapt to a team’s specific go-to-market (GTM) strategies, ensuring that the insights generated are relevant and actionable. One of the standout benefits of Airspeed is its ability to significantly reduce the time sales teams spend on administrative tasks. By automating data entry and analysis, sales professionals can focus more on executing deals with confidence. The platform enhances data quality, minimizes manual work, and provides clear visibility into deal health and potential risks. This leads to improved forecasting accuracy, smoother transitions between team members, and a more strategic approach to selling, all driven by genuine customer interactions. Overall, Airspeed empowers sales teams to operate more efficiently and effectively in a competitive B2B landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Airspeed?** - **Ease of Use:** 9.5/10 (Category avg: 9.2/10) - **Knowledge Base:** 10.0/10 (Category avg: 8.8/10) - **Playbook Creation:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Airspeed?** - **Seller:** [Airspeed](https://www.g2.com/sellers/airspeed-2026-06-25) - **Company Website:** https://www.goairspeed.com/ - **Year Founded:** 2022 - **HQ Location:** London, GB - **Twitter:** @GlyphicAI (99 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/go-airspeed/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 39% Small-Business #### What Are Airspeed's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Time-saving (8 reviews) - Accuracy (6 reviews) - Conversation Analysis (5 reviews) - Features (5 reviews) **Cons:** - Inaccuracy (3 reviews) - Integration Issues (2 reviews) - Recording Issues (2 reviews) - AI Limitations (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About Airspeed? *AI-generated summary from verified user reviews* **Pros:** - Users praise Glyphic for its **ease of use** , enabling quick adoption and enhancing productivity seamlessly. - Users commend Glyphic for its **time-saving capabilities** , facilitating quick follow-ups and enhancing overall productivity. - Users admire the **high accuracy of insights** from Glyphic, enabling clear overviews and effective follow-ups. - Users appreciate the **ability to chat with their own data** and gain valuable insights effortlessly. - Users love the **intelligent integration and automation** features of Glyphic, streamlining their sales workflow effectively. **Cons:** - Users experience **inaccuracy** in AI transcripts, impacting reliability and overall effectiveness in communication tasks. - Users face **integration issues** with Airspeed, citing lack of API and limited customization options as drawbacks. - Users report **recording issues** with Airspeed, noting inaccuracies in transcripts and difficulties during client-hosted calls. - Users note the **inaccuracy of AI sentiment analysis** , though improvements may come with increased usage over time. - Users note the **complexity** of identifying participants' companies in Airspeed calls, which can disrupt the flow of conversation. #### What Are Recent G2 Reviews of Airspeed? **"[Effortlessly Manages Meetings and Sales Processes](https://www.g2.com/survey_responses/airspeed-review-12744454)"** **Rating:** 5.0/5.0 stars *— Carolina D.* [Read full review](https://www.g2.com/survey_responses/airspeed-review-12744454) --- **"[Outstanding AI Agent That Connects Insights to Clear Next Actions](https://www.g2.com/survey_responses/airspeed-review-12693598)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/airspeed-review-12693598) --- ### 23. [Retorio](https://www.g2.com/products/retorio/reviews) Retorio is a cutting-edge AI Coaching Platform that takes learning to the next level. Retorio prepares customer facing teams for critical one-shot moments, Retorio’s AI coach prepares learners to navigate the most challenging situations in their careers. For L&D managers, sales enablement managers, and training managers, Retorio offers: Measurable Impact: It provides objective data to prove the effectiveness of coaching and links training outcomes directly to business KPIs. This helps in justifying training investments. Scalability & Reach: The platform can deliver personalized coaching sessions to thousands of learners globally. Faster Content Creation & Delivery: Training content can be created in minutes (e.g., under 40 minutes for AI coaching, compared to months without it) and delivered with just one click. This allows for quick adaptation to market shifts and new product launches. Personalized & Relevant Training: It enables the creation of customized coaching programs tailored to specific needs by turning existing documents (like persona sheets or product information) into lifelike AI buyer personas and interactive simulations. Psychological Safety: Learners can practice essential skills in a risk-free, psychologically safe space, receiving immediate, personalized feedback and actionable advice. Compliance & Trust: Retorio is designed to be fully compliant with GDPR and the EU AI Act, ensuring data privacy and ethical operations. It does not infer emotions or use biometric data for identification. Improved Performance & Readiness: It aims to increase sales readiness by 20% and provides significantly more conversation practice sessions per advisor. Case studies show improvements such as a 25% increase in placement quote for emerging leaders and a 40% reduction in first-year attrition for sales teams. Cost Efficiency: AI coaching can lead to significant cost savings compared to traditional methods, with observed reductions in human effort and costs Ready to empower your teams with impactful, measurable, and scalable AI coaching? Schedule a demo today to discover how Retorio can transform your enterprise! **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Retorio?** - **Ease of Use:** 8.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.3/10 (Category avg: 8.8/10) - **Leaderboard:** 7.3/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.9/10 (Category avg: 8.5/10) **Who Is the Company Behind Retorio?** - **Seller:** [Retorio](https://www.g2.com/sellers/retorio) - **HQ Location:** Munich, Germany - **Twitter:** @retorio_AI (138 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/retorio/ (34 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 41% Enterprise, 41% Small-Business #### What Are Retorio's Pros and Cons? **Pros:** - Customer Support (4 reviews) - AI Integration (2 reviews) - Coaching (2 reviews) - Customization (2 reviews) - Ease of Use (2 reviews) **Cons:** - Slow Performance (2 reviews) - Completion Delays (1 reviews) - Limitation Issues (1 reviews) - Onboarding Issues (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Retorio? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Retorio, highlighting their approachability and competence in addressing concerns. - Users value the **AI integration** in Retorio, enhancing training and providing readiness for real-life customer interactions. - Users appreciate the **effective coaching capabilities** of Retorio, enhancing training through its AI-driven, user-friendly platform. - Users appreciate the **customization options** in Retorio, allowing tailored solutions that meet their specific needs effectively. - Users appreciate the **ease of use** of Retorio, highlighting fast onboarding and minimal training requirements. **Cons:** - Users experience **slow performance** with delays affecting system operation, response times, and session publishing. - Users experience **completion delays** in Retorio, making it challenging to operate effectively and efficiently. - Users find **limitation issues** with Retorio, preferring more technical filters like those in other talent management tools. - Users find that while onboarding is fast, they require **additional guidance** to utilize all powerful features effectively. - Users experience **slow loading** times that hinder operation, such as delays in publishing sessions and avatar responses. #### What Are Recent G2 Reviews of Retorio? **"[This is how AI-supported training is really fun – our experience with Retorio](https://www.g2.com/survey_responses/retorio-review-11671631)"** **Rating:** 5.0/5.0 stars *— Sebastian H.* [Read full review](https://www.g2.com/survey_responses/retorio-review-11671631) --- **"[Empowers Role-Playing with On-Demand Practice](https://www.g2.com/survey_responses/retorio-review-12436801)"** **Rating:** 4.5/5.0 stars *— Julie S.* [Read full review](https://www.g2.com/survey_responses/retorio-review-12436801) --- ### 24. [Abstrakt Software](https://www.g2.com/products/abstrakt-software/reviews) Abstrakt is a real-time call guidance software that helps your team get it right the first time by ensuring compliance, reducing risk, and guiding agents on every call. Remove uncertainty on calls and give your agents the power of real-time. **Average Rating:** 4.7/5.0 **Total Reviews:** 84 **How Do G2 Users Rate Abstrakt Software?** - **Ease of Use:** 9.5/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.9/10 (Category avg: 8.8/10) - **Leaderboard:** 9.2/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Abstrakt Software?** - **Seller:** [ABSTRAKT](https://www.g2.com/sellers/abstrakt) - **Year Founded:** 2020 - **HQ Location:** Phoenix, US - **Twitter:** @abstrakt_ai (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/abstraktsoftware/ (41 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 54% Small-Business, 42% Mid-Market #### What Are Recent G2 Reviews of Abstrakt Software? **"[Best AI out there, and game changing tool to have.](https://www.g2.com/survey_responses/abstrakt-software-review-8764915)"** **Rating:** 5.0/5.0 stars *— Eduardo C.* [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8764915) --- **"[Game-changing tool!](https://www.g2.com/survey_responses/abstrakt-software-review-8746877)"** **Rating:** 5.0/5.0 stars *— Samuel N.* [Read full review](https://www.g2.com/survey_responses/abstrakt-software-review-8746877) --- #### What Are G2 Users Discussing About Abstrakt Software? - [How has Abstrakt Software supported your sales and marketing efforts, and what features do you find most effective?](https://www.g2.com/discussions/how-has-abstrakt-software-supported-your-sales-and-marketing-efforts-and-what-features-do-you-find-most-effective) - [What is abstract for designers?](https://www.g2.com/discussions/what-is-abstract-for-designers) - [How do abstracts work?](https://www.g2.com/discussions/how-do-abstracts-work) - 1 comment - [What is abstract software?](https://www.g2.com/discussions/abstrakt-software-what-is-abstract-software) - 1 comment - [What is abstract software used for?](https://www.g2.com/discussions/what-is-abstract-software-used-for) - 1 comment ### 25. [Pitchpilot](https://www.g2.com/products/pitchpilot-usa-llc-pitchpilot/reviews) Pitchpilot is an AI cold call optimization and coaching platform. The optimization and coaching methodology is built on decades of experience and data from millions of cold calls across 100s of companies and industries. Think of it as your cold call coaching co-pilot, making you better on cold calls with each new cold call you perform. Helping you to book more sales meetings and make more money. It's like having a sales coach by your side 24/7! **Average Rating:** 4.9/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Pitchpilot?** - **Ease of Use:** 9.7/10 (Category avg: 9.2/10) - **Knowledge Base:** 10.0/10 (Category avg: 8.8/10) - **Leaderboard:** 10.0/10 (Category avg: 8.8/10) - **Playbook Creation:** 6.7/10 (Category avg: 8.5/10) **Who Is the Company Behind Pitchpilot?** - **Seller:** [Pitchpilot](https://www.g2.com/sellers/pitchpilot-d4da7878-8e47-4d8b-b9ea-58d541e3883d) - **Year Founded:** 2023 - **HQ Location:** Tampa, US - **LinkedIn® Page:** https://www.linkedin.com/company/pitchpilot-com/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Development Specialist - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 93% Mid-Market, 7% Small-Business #### What Are Pitchpilot's Pros and Cons? **Pros:** - Feedback Management (19 reviews) - Helpful (16 reviews) - Accuracy (10 reviews) - Ease of Use (10 reviews) - Daily Use (4 reviews) **Cons:** - Missing Features (6 reviews) - Call Issues (3 reviews) - Learning Curve (2 reviews) - AI Inaccuracy (1 reviews) - Content Quality (1 reviews) ### What Do G2 Reviewers Say About Pitchpilot? *AI-generated summary from verified user reviews* **Pros:** - Users value the **detailed feedback** from Pitchpilot, enhancing their cold calling effectiveness and boosting confidence. - Users find Pitchpilot's **detailed feedback** invaluable for improving call performance and boosting confidence in techniques. - Users value the **accurate data-driven insights** from Pitchpilot, significantly enhancing their cold calling techniques and confidence. - Users find PitchPilot **easy to use** , enabling quick feedback and skill improvement for all experience levels. - Users value PitchPilot for its **actionable feedback** , enhancing their skills and efficiency in cold calling daily. **Cons:** - Users feel that Pitchpilot is missing **key features** like direct audio uploads and better training resources for new reps. - Users find that **call issues** persist in Pitchpilot, with feedback often lacking specificity for varied call contexts. - Users feel the **learning curve is steep** for less tech-savvy individuals, impacting overall user experience and engagement. - Users notice some **call transcription inaccuracies** in Pitchpilot, but they consider it a minor issue overall. - Users wish for less **generic advice** in Pitchpilot, desiring more tailored recommendations for specific industries. #### What Are Recent G2 Reviews of Pitchpilot? **"[Quick, practical, and actionable advice that's tailored to your sales process and customer's needs](https://www.g2.com/survey_responses/pitchpilot-review-10432766)"** **Rating:** 5.0/5.0 stars *— Omar N.* [Read full review](https://www.g2.com/survey_responses/pitchpilot-review-10432766) --- **"[Extremely Helpful AI Agent That Keeps Getting Better](https://www.g2.com/survey_responses/pitchpilot-review-12831662)"** **Rating:** 5.0/5.0 stars *— Erin P.* [Read full review](https://www.g2.com/survey_responses/pitchpilot-review-12831662) --- ## What Is Sales Coaching Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Sales Coaching Software? - [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) - [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) - [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) - [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i) --- ## How Do You Choose the Right Sales Coaching Software? ### What You Should Know About Sales Coaching Software ### What is Sales Coaching Software? A sales coaching software allows executive sales teams to analyze sales calls and identify proactive ways to improve both general sales tactics and the overall relationship with a particular client. This software allows users to improve their technique with two main features: call audio recordings and call video recordings.  Call audio recordings generally come with call transcriptions that allow users to identify critical talking points they brought up during a call or points they missed. This allows sales representatives to identify what talking points were effective. Video recordings can be equally effective as it can allow sales representatives to analyze their body language or general cadence as they pitch to potential clients. Used together, both video recordings and audio recordings allow sales representatives to consistently refine their technique and see success through more effective sales pitches. #### What Types of Sales Coaching Software Exist? **Standalone sales coaching software** Standalone sales coaching software is often a point solution that is intended specifically for the use case of sales coaching. These solutions often come with video coaching, audio recording, and call transcription features but not much else. **All-encompassing sales solutions** Some sales coaching software are packaged as modules as a feature of a larger sales acceleration solution. These all-encompassing solutions generally have features for sales enablement, sales engagement, sales training and onboarding, email tracking, and any additional features that can accelerate sales. ### What are the Common Features of Sales Coaching Software? The following are some core features within sales coaching software: **Sales pipeline:** A core feature of most sales coaching software is sales pipeline features. Sales pipeline features allow users to see all sales deals that are currently in the pipeline. If a sales representative sees a deal in the pipeline they may go back to past conversations with that customer or prospect and identify what matters the most to the customer as well as the most obvious pain points. This makes conversations much more effective with customers. **Video coaching:** Video coaching features allow users to coach sales representatives by assigning them video assessments. Video assessments prompt sales representatives to record themselves on video while they perform a mock pitch. After recording themselves, sales representatives send the video over to their managers to be assessed. Video coaching features provide managers with an easy way to score the sales representative’s pitch and provide feedback. **Machine scoring:** Machine scoring is an artificial intelligence (AI) embedded feature that automatically scores the overall performance of a sales call or video coaching assessment. Machine scoring features automatically transcribe a sales call and identify if key topics were covered, or if the speaking rate was good, and that all emotions exhibited were positive throughout a call. **Sales call library:** Sales coaching solutions generally provide a library or repository of past recorded sales calls. By having access to a wide range of past sales calls, new sales representatives easily access calls that were successful and use them to improve their overall sales pitches. **Conversation intelligence (CI):** CI features are almost always found in a sales coaching solution. CI records, transcribes, and analyzes sales calls. By analyzing sales calls, it identifies keywords and topics of conversation so users can quickly jump to those points in the recorded sales calls and further derive valuable insights. Other Features of Sales Coaching Software: [Coaching Card Capabilities](https://www.g2.com/categories/sales-coaching/f/coaching-card), [Competition Capabilities](https://www.g2.com/categories/sales-coaching/f/competition), [Playbook Creation Capabilities](https://www.g2.com/categories/sales-coaching/f/playbook-creation) ### What are the Benefits of Sales Coaching Software? **Increase sales revenue:** One of the main goals of deploying sales coaching software is to increase overall sales revenue. By analyzing past calls and identifying what worked and what didn’t, sales representatives can refine their sales tactics and strategies. This improves the overall success of future sales calls and potentially increases overall sales revenue. **Onboarding:** Sales coaching software makes onboarding more efficient for new sales representatives. Sales coaching software provides a repository of recorded sales calls that new sales representatives can take a look at during their onboarding process. By looking through these recorded sales calls, new sales representatives see how seasoned sales representatives at a company pitch the product and, which tactics were the most effective. This reduces onboarding time for new sales representatives and increases the chances of their first few calls being more successful. **Consistent messaging:** Sales coaching software helps to establish consistent messaging across all sales calls. One of the key ways to improve sales strategies is to establish a common message across all sales calls. This common message allows all sales representatives to pitch the product they are selling with consistent brand messaging that has been proven to be successful in the past. Having a consistent message also allows sales representatives to come prepared for every sales pitch without having to change up messaging every single time. ### Who Uses Sales Coaching Software? Sales coaching software helps unify sales managers or top sellers with the sales representatives who are still perfecting their craft: **Sales managers:** For managers or team leads, sales coaching software offers timely insights and metrics to shape feedback for specific employees and the team as a whole. With instructor-led training, managers provide the necessary feedback to strengthen team performance and see improved customer satisfaction and revenue growth. **Sales representatives:** For the general sales team, ongoing sales training is the ideal way to improve confidence and technique en route to hitting sales goals and collecting higher commissions. With features such as voice transcription and recorded sales calls, sales representatives can review their sales pitches and continuously improve their sales techniques. #### Software Related to Sales Coaching Software A well-oiled sales floor often involves several solutions built around sales training, performance measurement, and timely assistance. This is in addition to basics like CRM software. Below are some examples of software that supplement sales coaching software at one or more points in the journey: [Sales training and onboarding software](https://www.g2.com/categories/sales-training-and-onboarding) **:** Sales training and onboarding software is designed for the education and ramping of new hires. These involve components, such as product or brand messaging, sales call scripts, and virtual role playing, that help sales representatives get comfortable selling a particular offering. Though there will inevitably be pain points and opportunities for coaching, these learning applications can get new hires up to speed and prepared to hit the floor running. [Sales analytics software](https://www.g2.com/categories/sales-analytics) **:** Sales analytics software provides an up-to-date perspective on sales goals, general efficiency, and other aspects of the business process. The dashboards that are assembled in these programs are valuable for managers to gauge the health of the operation and adjust the strategy or staffing as necessary. Dashboards are also displayed on sales floors to give the entire team an updated view of their critical numbers so they know where they stand, when or where to improve, and when to celebrate. [Sales enablement software](https://www.g2.com/categories/sales-enablement) **:** Marketing collateral is an important tool for any salesperson. Sales enablement software gives salespeople easy access to playbooks, product descriptions, and scripts so they can study and practice their sales techniques around this company knowledge. These tools are also useful during sales meetings or pitches with customers to help present the most valuable information and bolster product knowledge during critical moments. ### Challenges with Sales Coaching Software **Time spent on building playbooks:** One of the major features that get included with most sales coaching software is the ability to create sales playbooks. This allows users to create a step-by-step process for pitching to a client. A potential pitfall is creating too many playbooks which makes it very easy to become disorganized and buried under overdue tasks and activities. Every pitch does not need a fully fleshed-out playbook which may take up a lot of a sales representatives’ time. **Protecting buyer privacy:** A lot of sales coaching solutions offer video recording, which allows users to record every sales call with a potential buyer. This may feel invasive to the client, especially if they don’t know they’re being recorded. The wise thing to do is choose a solution that allows users to clearly state that the buyer is being recorded so they are aware of the situation and can opt out of the call.  ### Which Companies Should Buy Sales Coaching Software? **Companies that have enterprise sales teams:** The most common use case for sales coaching software is for companies that have enterprise sales teams. Enterprise sales teams generally sell over video calls or audio conference calls, as a part of a long sales cycle. This sales cycle can take anywhere from one month to a whole year. Sales coaching software can help these teams constantly refine their sales technique as they analyze their cadence over sales calls. ### How to Buy Sales Coaching Software #### Requirements Gathering (RFI/RFP) for Sales Coaching Software While there aren’t necessarily stark differences between any two sales coaching software, some offerings do provide more or less functionality, and some software are geared towards certain industries. Buyers can narrow down their choices to choose the software that best suits their needs.  #### Compare Sales Coaching Software Products **Create a long list** Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for a sales coaching software, a buyer should look at the following functionalities and deem which products provide the necessary functionality: - Video recordings - Audio recordings - Machine scoring - Sales pipeline tracking - Call transcriptions - Sales onboarding and training - Sales playbook creation - Manager review scorecards - Sales rep gamification and leaderboards - Sales coaching knowledgebase **Create a short list** Once a buyer has narrowed down their list from the following functionality above, it’s then important to get even more specific requirements. For example, some sales coaching software are intended for financial or high tech sales, while others are for insurance sales, travel sales, etc. If the company is in a very specific vertical, the buyer must look for a solution that caters to their specific needs.  **Conduct demos** Demos are one of the most important stages in the buying journey. This allows a buyer to sit through an actual product demo and see if the product matches all of the requirements. To make sure the demo runs smoothly, buyers must ensure that the vendor has all of their requirements beforehand so they can showcase their features properly. Some of the critical features that should be showcased in a product demo include video recording, call transcriptions, and audio recording, as these are the cornerstones of any sales coaching software #### Selection of Sales Coaching Software **Choose a selection team** It’s essential to have input from the end users of the software before making any purchasing decisions. Businesses must create a small selection team for sales coaching software. It’s important to get input from sales managers as team leads understand what’s critical for the training of the sales representatives they manage. It’s also important for a few sales representatives to demo some potential products and get their input on what features they like or what they need to improve their selling skills. This will allow a conversation where people can voice their concerns and conclude on the software that best fits the team’s needs. **Negotiation** When it comes down to the negotiation stage it’s important to consider implementation and training costs. Once a buyer ensures that all other requirements are met, the last stage is ensuring that workers are properly trained on the new software. This should be included in the price of the software, especially if it’s a recurring revenue cost.  **Final decision** After the negotiation stage is conducted, the final decision requires buy-in from everyone on the selection team. It’s important to get everyone on the same page to ensure that all requirements are met and the final decision is supported by everyone involved. ### What Does Sales Coaching Software Cost? There are a few factors to note when it comes to the cost of sales coaching software. The pricing of sales coaching software is generally run on a software as a service (SaaS) model. This means that the software is a subscription, and businesses must pay a monthly fee to use it. Pricing also depends on the number of seats being purchased. This is generally dictated by the number of sales representatives that have their login and account on the software. The more seats purchased, the higher the price will be every month. The price of a sales coaching software varies heavily depending on if it is a standalone product that focuses only on sales coaching versus a product that offers sales coaching features as a part of a larger sales enablement solution.  **Standalone sales coaching solution pricing:** Since these are point solutions they are often cheaper than all-encompassing sales solutions. Generally, the price of a standalone solution is anywhere from $300-$2,000 a month depending on the number of seats purchased. **All-in-one sales coaching solution pricing:** As stated previously, some sales coaching software are packaged as modules as a feature of a larger sales acceleration solution. These solutions can cost anywhere from $800-$5,000 a month depending on the number of seats needed.  #### Return on Investment (ROI) Businesses that implement sales coaching software generally see a return on their investment within a year. After a year. Below is the breakdown of the estimated time to ROI according to our review data on G2 as of December 4, 2020: - 41% of buyers see an ROI in 6 months or less - 31% of buyers see an ROI in 7-12 months - 17% of buyers see an ROI in 13-24 months - 11% of all other buyers see an ROI from 24 months onwards