LevelEleven

LevelEleven

4.4
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Sales management system that reinforces the fundamental behaviors that lead to closing business, and creates world class front line sales managers.

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LevelEleven review by Sam L.
Sam L.
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"A useful tool to keep motivation up"

What do you like best?

We use this tool as a way to celebrate the wins that our sales team has, as well as provide more transparency within the organization on our sales metrics. But on top of that, this tool also acts as another communication platform for us to share news, and announcements on new assets, event, etc. Sales Managers love it because it keeps KPIs in front of their team

Our CSM, Brianna Burgess, is definitely a positive for LevelEleven as well.

What do you dislike?

We currently only use their contest/Channel 11 package, but there are some small common sense features that are currently missing. We have an open RFE list with them, which our CSM keeps me updated on so I should see these resolved, but it's just a matter of when.

Also at the beginning, we had issues with a promised feature by the AE that didn't exist yet, but the customer success team put a prioirty on this to get this problem fixed for us.

What problems are you solving with the product? What benefits have you realized?

Transparency with Sales Metrics, which increases motivation and momentum.

Additional channel for communication with the sales organization

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LevelEleven review by Matthew M.
Matthew M.
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"Overall a good product"

What do you like best?

The ease of creating contests is one of the best selling points for this contest. When we did our first demo I was actually controlling the mouse and my boss was remotely viewing. We talked a few days later in person and she told me that she didn't realize I was driving because of how fluid the demo was. Gives you an idea of how easy the interface is to understand.

What do you dislike?

If you are not using this product on standard objects it is a bit harder to use and control. It can still be done but requires a lot more testing and trial/error contests to get the correct result with custom objects.

What business problems are you solving with the product? What benefits have you realized?

We are using Contest to drive a company culture initiative as our employee base is spread out across the country. We are using Scorecard to help keep our teams on target with their daily and monthly goals. We have seen many benefits with Contest and are starting to see them with Scorecard but we just started using it this month.

What Sales Performance Management solution do you use?

Thanks for letting us know!
LevelEleven review by Matthew S.
Matthew S.
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"Level 11 review"

What do you like best?

Really like the interactivity of it, the noises and videos are great and keep people entertained! The interface is really cool and easy to read. Love the fact it allows you to add in giphy's and is generally very flexible in allowing different types of media.

What do you dislike?

Would be good to be able to have videos for individual splashes but when I last spoke to them this was in the development pipeline. When testing changes made to the channel, it would be nice to be able to 'skip' certain programs to get to the one you have edited. The more interactive, head to head style tournament features the better! Would also be good to have a more graded colour system rather than just green, blue and red.

Recommendations to others considering the product:

Really good, particularly if you have a small team. I think it works best with a relatively small sized team (In our case, we have 5-10 users). I can envisage it being slightly difficult to interpret if you had a large team just because of the way the leaderboard cycles through.

What problems are you solving with the product? What benefits have you realized?

Our sales team recently moved up from London to our HQ in Leeds so it has helped bring the Sales and Marketing functions together. Previously, we were struggling to keep track of how Sales reps were performing and had to rely on extracting data into Excel but this has been really helpful in monitoring everything and allowing everyone in the business to see how they are getting on.

LevelEleven review by Jessica N.
Jessica N.
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"Great tool for sales teams"

What do you like best?

Great and easy to use tool to help track reps progress weekly and monthly while helping them understand how they can get better in their own business. Using Level 11 during one on ones makes it incredibly easy to walk reps thru their conversion percentage and what they can do to move the needle week over week. Setting up contests is incredibly easy and the gifs and personalization aspect allows reps to really get involved in the activities. The customer support is great as well- very fast to reply if there is any type of questions or issue.

What do you dislike?

No real issues. Very easy to set up contests and change metrics when needed.

What business problems are you solving with the product? What benefits have you realized?

Allows reps to see their own progress while coaching towards best practices. Allows ease in creating contests without having ambiguous tracking.

LevelEleven review by Michael D.
Michael D.
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"LevelEleven changed the way we coach and motivate as a business."

What do you like best?

Being able to see my teams successes in real team on screen, and having the opportunity to celebrate these successful for the entire office to see and hear rather than just the sales team.

What do you dislike?

the time difference between the UK and US

Recommendations to others considering the product

Allow LevelEleven to become part of your day to day management experience is something you won't regret. The platform gives you the ability to monitor and motivate your team in real time.

What business problems are you solving with the product? What benefits have you realized?

KPI tracking issue have been made easier and transparent but we are still working out the finer details to make it 100% work for us. We have realised how much easier it is to motivate a team without having to pay for expensive incentives.

LevelEleven review by Administrator
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"Excellent Product with a set of tools utilised throughout the business"

What do you like best?

The scorecard functionality is very good at providing metrics for our sales and service teams. This is widely used throughout the business and is generally liked by all. We originally got level11 software for our tv screens through Channel11 however the scorecard functionality was a big bonus and is now used extensively.

What do you dislike?

We wish that you could change the time period within Scorecard to have different time period metrics that can be easily switched between. Otherwise the functionality is great!

Recommendations to others considering the product:

Level11 excels at providing performance metrics through Scorecard and a excellent service for the TV screens throughout the business via Channel11. If either of these would benefit your business then Level11 is currently the best solution from the products that we have evaluated.

What problems are you solving with the product? What benefits have you realized?

We currently use the following Level11 Products:

Scorecard - Managers and reps use this to monitor team and individual performance. Also houses the coaching module that we are currently trialling throughout the business. This has improved our visibility and tracking of key metrics and staff performance.

Channel11 - Controls the channels and the screens displayed on the TVs in both the UK and US offices. Everybody loves it when their videos go off on the screens when a new sale is made!

ContestEngine - Used to set up and monitor competitions based on Scorecard metrics or other behaviours.

LevelEleven review by Napoleon H.
Napoleon H.
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"Great product to keep track of activity metrics."

What do you like best?

The integration with SFDC is great, it provides easy visibility into my activities and how I'm doing in comparison to my weekly goals.

What do you dislike?

The data is canned. I'd like the ability to access other reps data to identify best practices. The salesforce integration is only for certain pages + takes up a ton of room which doesn't allow for other applications. The coaching and quizzes would glitch and delete many of my responses when our quarterly review reports came out.

Recommendations to others considering the product

It's a very simple product. As a tenured rep, I don't see much value in it anymore outside of seeing where my peers are at + who stands out during competitions.

What business problems are you solving with the product? What benefits have you realized?

Competition within the account development function. Visibility into our own performance / work and how it correlates to quota.

LevelEleven review by Administrator
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"So far, not bad"

What do you like best?

I've only been a customer for about 2 months, but it seems the admin user functions are pretty user friendly. The basic functions seems to be self-explanatory and not hard to put together what I need for Channel Eleven. Also, the SFDC integration was a quick process. It only took our business systems team about 30 minutes to install the package.

I would also say that their customer success team is a strength. So far, any questions that I've had, they have responded in a quick manner.

What do you dislike?

One thing that I found to be weird on this platform is that, when you want to add a new user, it sends them an invitation to create an account versus the admin just creating their account, then the user can log-in and customize their setting. As we consider this a sales tool to help our sales team, we do not want it to feel like it is an optional thing to be apart of, but that's how it feels when it is an "invite" that comes into their email box to ask them to create an account.

Also, it seems that our LevelEleven AE may have jumped the gun and told us some product features were available during the sales cycle, even though it is just currently on their product roadmap. They were not make it or break it type features, but definitely was a surprise when we found out.

What business problems are you solving with the product? What benefits have you realized?

We are looking to use this as a tool to provide more transparency, and better visibility between the different teams within the sales org. Also as a tool for celebrating wins as they come.

LevelEleven review by Oleksandra G.
Oleksandra G.
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"Easy to use software with great support team. Our sales team loves it."

What do you like best?

The Customer Success team is awesome, they are always ready to spend time with you. We have our monthly meetings, plus they are always ready to hop on a phone and help me troubleshoot. Very knowledgeable people. Melissa was our CSM for a while and she helped us to set up Processes in Salesforce foe Splashes. Very happy with our new CSM Brianna too!

Also, our sales team loves it! Everyone is getting the shout-out for doing a good job!

What do you dislike?

Level11 was down like..one time since we started using it. They fixed it in 30 minutes tho. So, really I have nothing else to write here.

What business problems are you solving with the product? What benefits have you realized?

Keeping our sales team engaged and competitive. On average we book way more appointments when the Contest is going on. Helps everyone to stay on top of their goals.

LevelEleven review by Orion C.
Orion C.
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"Great for KPIs and coaching"

What do you like best?

Tracks KPIs compared to where you should be MTD, the team LOVES the videos whenever they get a sale, and their coaching module has helped us be more consistent with one to ones and pipleine reviews

What do you dislike?

It can be a little buggy from time to time and there are a few features that seem basic they are missing. For instance, you can set a followup task after a meeting but then you can't sort by due date when looking at tasks.

What business problems are you solving with the product? What benefits have you realized?

Gamification, solid KPI coaching without having to revert to spreadsheets, and launching positive reinforcement on sales

LevelEleven review by Taylor S.
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"Incredible Customer Service & Training"

What do you like best?

The biggest lesson that I learn when implementing new software is that there is always features that you end up overlooking or not even being aware of whatsoever. Brianna Burgess made sure that when training us on Channel 11 that we were not only aware of all the features the program has to offer but confident in our ability to use it.

What do you dislike?

There have truly been no bad comments that come to mind when I think of the service and program at hand.

Recommendations to others considering the product

Be sure that you take the time to be trained on the program. The sales reps will answer all of your questions and ensure that you are using the platform to its highest capabilities.

What business problems are you solving with the product? What benefits have you realized?

There is so much that this program has helped us improve, from office morale to metric/report awareness.

LevelEleven review by Marie C.
Marie C.
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"Excellent Sales Engagement Tool"

What do you like best?

The presale was very informative and our rep Brendan was excellent the whole way through.

Level Eleven was easy to install and setup, but what really made the implementation a success was our Customer Success Manager, Dana. She has ensured we get maximum value out of the app, and managed our implementation straight through.

What do you dislike?

We have had some challenges with the new video splashes, but in all engagement is still high.

What business problems are you solving with the product? What benefits have you realized?

LevelEleven has helped us drive adoption of key processes. We have already seen increased engagement via the Channel11 screens. Even our remote reps use Channel11 to help keep them better connected to the team. I highly recommend Level Eleven for anyone looking for an engagement and coaching tool to improve their sales experience in SalesForce.

LevelEleven review by Stan P.
Stan P.
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"Great tool for incentivizing sales activity in Salesforce "

What do you like best?

We added the Level 11 product to our Salesforce CRM with the goal of incentivizing our reps and account managers to complete various actions. The tool was extremely helpful when we rolled out updates in Salesforce or other technology platforms. We were able to easily build monthly contests and tailor them to specific groups within our sales team.

What do you dislike?

The level 11 channel was not particularly helpful for us since the vast majority of our sales reps work in the field. We also attempted to integrate the scorecard feature of Level 11 but abandoned that in favor of Tableau which gave us a more robust visualization of the metrics. Our decision to use Tableau over the Level 11 scorecard was more a function of our multiple data feeds than the scorecard product itself.

What problems are you solving with the product? What benefits have you realized?

We have solved the following business problems with the Level 11 contest feature:

* Improved automated marketing capabilities by motivating our sales team to enter email addresses and fax

numbers in our Salesforce CRM

* Improved sales by motivating our sales team to call on higher value accounts

* Increased adoption of new technology platforms by tracking use of these new platforms and encouraging

their use through the Level 11 contest feature

LevelEleven review by User in Computer Software
User in Computer Software
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"Quick set-up, good at promoting positive transparency around key behaviours"

What do you like best?

Channel 11 allows you to create your own custom video channel. We have a 50 inch screen up on the wall that gives the organisation visibility of our output as a team. It helps create positive transparency and also a bit of healthy competition amongst my team. Please do assess your organisational/ team maturity around this type of software. The guys here are young and it's been a good process, one that a couple weren't sure of, but professional maturity has seen it become a part of everyday life. If you are at the top you get an incentive, from a bacon sandwich in the morning to an Amazon voucher, encourage those positive behaviours that you require from your sales team. The support function is good.

What do you dislike?

There is nothing to dislike, they've made some really strong changes over the past few months, which has amended any initial glitches

Recommendations to others considering the product:

I would do your research, but if you aren't looking at a complete platform e.g. inside sales etc. with predictive analytics and gamification alone, this seems to do the job. Be interesting to see where other players go in the area.

What problems are you solving with the product? What benefits have you realized?

We are encouraging positive behaviours on a daily basis, around calls, emails, meetings and revenue. It is a fine line between creating too many contests and making them a none event and creating ones that are really going to help create healthy competition.

LevelEleven review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Great for motivating the team!"

What do you like best?

This is the 3rd company I have used Level11 at, and I think it's a must for a sales team. I love how you can easily create contests and leaderboards that automatically refresh. Some contests I've done beyond "Top Sales Rep of the Month" are paring reps up together and competing against each other, making calls worth different points than demos set, etc. I also really like the new coaching tool. I use it every week for my 1:1's to have a consistent agenda. We also can refer back to past 1:1's notes, to ensure we're hitting what we wanted to. Lastly, Chanel11 is a MUST. Reps love seeing where they are to our KPI's. It stirs up a lot of healthy competition.

What do you dislike?

You can't set contests and have them be retroactive. Also, I'd like some contests to just start again automatically every month, rather than me have to copy/create it every month. The coaching is still a little new, and some of the "Titling" could be cleaner

Recommendations to others considering the product

Very easy to use and great customer support.

What business problems are you solving with the product? What benefits have you realized?

We use this to motivate our sales team, and stay organizied during our weekly 1:1's. There's no question it helps to push your reps when they stare as a live leaderboard, and it makes it fun. Also, our 1:1's are much more efficient using the coaching tool.

LevelEleven review by Jared N.
Jared N.
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"Fun, easy and impactful"

What do you like best?

It's very easy to navigate with a lot of options to create sales engagement and an edge to your culture. The music videos are a great addition, pat software has only been songs. Leaderboards and custom splashes are great.

What do you dislike?

If you have a highly customized setup with Salesforce it may be hard to map the custom fields to create scoring and splashes.

Recommendations to others considering the product

Use it and get engaged

What business problems are you solving with the product? What benefits have you realized?

Activity across our BDR team, renewal forecasting and pipeline generation for Sales.

LevelEleven review by James D.
James D.
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"Level 11 - Good, but needs some work"

What do you like best?

The overall look and feel of Level 11 is fantastic. It's an awesome tool to keep the Sales team motivated and spur friendly competition amongst different teams within the office. Further the ease of accessibility is great. Changing around team goals, individual goals and other things like adding songs and GIFs is incredibly easy.

What do you dislike?

The UI of Level 11 can sometimes become extremely glitchy. There have been days were the numbers will overlap with the sales rep pictures causing it to be quite a mess.

Recommendations to others considering the product

It works great, just has a few bugs here and there! Overall the pros definitely outweigh the cons!

What business problems are you solving with the product? What benefits have you realized?

Keeping Sales Reps motivated is the problem we are solving. Level 11 does a fantastic job at this. Further, Level 11 allows Sales Reps to see how their other coworkers are doing, which in turn spurs friendly competition even further.

LevelEleven review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
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"Chief Revenue Officer"

What do you like best?

I like how this prodect has allowed me to customize specific KPI's for each of the 5 positions and departments I manage and and display where each rep is at in real time to the rest of the company.

What do you dislike?

I've not come across much that i can say is negative, but there were a few times early on where I ran out of API calls with our Salesforce instance that limited the number of refreshes i could trigger each 24 hour period. That caused us to have to pay Salesforce an extra $100 a month for 10000 additional API calls for the product to work properly.

Recommendations to others considering the product

I would highly recommend this product for any executives that need to bring a level of visibility into whats happeneing in real time.

What business problems are you solving with the product? What benefits have you realized?

Real time self management for rep to see where they are in comparison to their peers and enable them to have the information needed to determine how they need to work. Also this has brought a high level of visibility for the rest of the company to see how each position is doing an what to expect/forecast as they work together.

LevelEleven review by Julian B.
Julian B.
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"Great coaching tool and team performance tracker"

What do you like best?

The coaching module is excellent! It has allowed me to highlight areas of concern within my team and set daily/weekly goals to ensure targets are met.

What do you dislike?

Contest setup can be difficult for users unfamiliar with Salesforce, you have to occasionally use custom fields/filters that will be difficult to grasp for an average user.

What business problems are you solving with the product? What benefits have you realized?

Rep coaching/ target setting. Creating a competitive environment where reps are motivated to exceed targets in order to earn prizes and incentives.

LevelEleven review by Kristen J.
Kristen J.
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"Inside sales team game changer!"

What do you like best?

The individual scorecards have changed the way we do business - no more hunting for dashboards/reports and wondering if they're correct. The scorecard is real time gratification for inside sales team members.

What do you dislike?

Not being able to click on the scorecard to see list of applicable metrics is often limiting. As a manager, I'd like to be able to click on the team scorecard and see the metrics that has contributed to the results displayed.

Recommendations to others considering the product

Consider your motivation for this tool - there is so much more to LevelEleven than just visual communication as I had originally believed. The individual and manager scorecards paired with contests is game changing.

What business problems are you solving with the product? What benefits have you realized?

We've solved the headache at end-of-quarter in truing up deals to be paid on. Our team knows instantly via their scorecard what they have achieved.

LevelEleven review by Jake G.
Jake G.
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"Gamification of sales processes to drive performance"

What do you like best?

I really like how awesome their customer support is and how they are constantly improving the product. It is a lot better then some companies that just never listen to their customers. They actually do and its great.

What do you dislike?

There are some limitations. I wish that it had more customization in terms of how the channel 11 platform works but overall it does what it needs to.

Recommendations to others considering the product:

I would recommend this product to anyone who is looking to make their sales team more fun. Our organization isn't a good fit for the use of coaching and other things but it really isn't Level 11 fault. I know we have made this product work for us and glad we did.

What problems are you solving with the product? What benefits have you realized?

Increase productivity and gamification on the sales floor. It helps build comraderie.

LevelEleven review by Jeff W.
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"Focusing on the metrics that matter most"

What do you like best?

LevelEleven helps our sellers focus on the key metrics that drive their performance, and it does so in a fun and engaging way. The fact that it integrates seamlessly with our other technology (Salesforce and Enplug) is awesome.

What do you dislike?

I only wish we could have more than four metrics per scorecard.

What problems are you solving with the product? What benefits have you realized?

Our sellers are inundated with data and information. Filtering out the noise and focusing on the key metrics that have the most direct influence on our results is critical. LevelEleven helps us do just that. Since deploying LevelEleven, I've noticed a definite increase in the sellers' awareness of their individual metrics. Plus, the gamification aspect of LevelEleven, combined with their naturally competitive nature, has resulted in an extra surge in performance.

LevelEleven review by Richard H.
Richard H.
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"Solid offering with excellent leadership team"

What do you like best?

Bob and the team at LE are meticulous in making sure their product meets the needs at every level of the sales organization. It's nice when a sales leader becomes the founder/ceo of a tool or service to help sales people.

Specifically, I like ease of use, layout, functionality, ability to customize without being sucked into an abyss. I also like that it provides insights specifically for management and end users in a way that helps them do their jobs more effectively and efficiently.

What do you dislike?

Honestly, no dislikes but G2 Crowd forces me to write 40 characters here.

What business problems are you solving with the product? What benefits have you realized?

Motivation at the street level - gamification.

Motivation at the Career Path Level - Helping reps and managers learn how to be better at their own jobs and grow their own skillsets.

Revenue - Always helps to have a fun way to drive revenue.

LevelEleven review by Administrator in Non-Profit Organization Management
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"Great performance management tool"

What do you like best?

LevelEleven allows SF users to see how they are performing on a daily basis. Managers are able to benchmark their workers against each other and other teams

What do you dislike?

Not useful for certain types of teams, or any teams who arent going to do anything with the results

Recommendations to others considering the product

Be sure you have a plan for how you are going to act upon results, otherwise the tool is not very useful

What business problems are you solving with the product? What benefits have you realized?

We have been able to give users a visual of what type of goals they should be meeting in terms of data entry in SF

LevelEleven review by Lynette L.
Lynette L.
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"Contest driven Success and Sales"

What do you like best?

Very easy to navigate and set up contests. An easy way to see performance and drive success. Dashboards for sales reps and managements. Able to set goals and see progress with ease. Rev goals are driven by competition and team effort.

What do you dislike?

I would like to be able to put in yearly goals and have the ability for it to calculate goals based on how many months are left in the year automatically. It would be nice to have a way to show details of the goals that have been met by populating certain fields. This would be great if it should not only a dollar amount the ability to drill down and see the account and products sold etc.

Recommendations to others considering the product

I would allow for one manager to be able to edit the fields, as too many hands in the cookie jar make for mistakes to happen.

Make sure that the admin knows how to set up filters so it will correctly reflect on the dashboards.

Do a test run and add yourself as an admin and make sure it is working correctly before deployment, usage,

What business problems are you solving with the product? What benefits have you realized?

Revenue goals. Monthly goals. Also activities that are required for business success.

LevelEleven review by Kareem k.
Kareem k.
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"AMAZING UX and Clear Metrics Displayed"

What do you like best?

I love the fact that LevelEleven displays sales KPI's so easily. It is a true art to be able to see trending information inside of Salesforce is a n easily digestible manner. This is far better than having tons of SFDC dashboards.

What do you dislike?

To be honest nothing really to improve because by time I make a suggestion, it is on their product roadmap. The team rolls out new features quickly.

What business problems are you solving with the product? What benefits have you realized?

We needed a very easy way to show reps their progress and how they are trending towards that progress. With LevelEleven we can now coach against the KPI required to do that job in an easy to view dashboard.

LevelEleven review by Alex G.
Alex G.
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"LevelEleven is top notch!"

What do you like best?

LevelEleven is very helpful motivating the sales team on the floor accurately displaying performance!

What do you dislike?

Nothing that I can think of, the training features we recently activated have been incredibly helpful

What problems are you solving with the product? What benefits have you realized?

Keeping all reviews up today by employee has been very useful. Also displaying score cards on performance has keet everyone motivated.

LevelEleven review by Jim P.
Jim P.
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"Simple, intuitive and impactful"

What do you like best?

ease of use and drives the behaviors I am looking for; specifically where to focus management coaching efforts

seamless integration with SalesForce.com pulls it into reps daily workflow.

after sales support is excellent (customer service)

What do you dislike?

"upgrades" are extra

complex formulas can be difficult to implement

Recommendations to others considering the product

scorecards are a great sales "Fitbit" tool. Use contest engine &breadboards and contest drive behaviors you need to achieve..

What business problems are you solving with the product? What benefits have you realized?

automation of contest tracking & leader-board (previously manual)

improved inside sales gamification ideas/options

Provides what we refer to as our sales "Fitbit"

LevelEleven review by BRAYDEN S.
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"Powerful tool for sales gamification"

What do you like best?

LevelEleven is a powerful tool for sales team gamification. The team at LevelEleven is very proactive about engaging with us to ensure were getting full utilization of the software. The development team at LevelEleven continues to deliver additional functionality.

What do you dislike?

LevelEleven is driving greater visibility into sales activities, but it's unclear for us if it's delivered incremental value from a bookings perspective. Scorecard metrics could be better integrated with our existing reports and dashboards. We use LevelEleven in addition to standard reports and dashboards, so in some respects, LevelEleven scorecard is a bit duplicative. Also, we'd like more examples of contests that other companies have used. Our account manager has been helpful with this, but additional resources related to this would be great.

Recommendations to others considering the product:

Make sure you have a resources available to design and implement contests.

What problems are you solving with the product? What benefits have you realized?

Sales gamification. Our sales team likes the contests.

LevelEleven review by Reynaldo R.
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"Easy to use product for end users"

What do you like best?

That end users can be Admins for the tool. Users can do most of the setup. Pre-defined Scorecard Builder templates (i.e. Closed/Won Opportunities, Cold Calls, etc...). Implementation or Success Manager team was very helpful during entire process. Security permissions was easy to setup via Wizards, but could still implement via Salesforce Permission Sets if need be. Software is broken out into separate modules, so you only install what you need and it is handled by Permission Sets. In addition, that application is 100% native to Salesforce which makes it much easier when having to make customization's at a later time. Vendor was very accommodating when our internal Legal and Information Security departments needed more clarification on the contracts, what data was being passed between their application, Salesforce, and any external 3rd party sites (i.e. Heroku or Amazon Web Services)

What do you dislike?

That the instructions to do the install from the AppExchange or Vendor website are not always as clear as they could be. I had to contact their implementation / success mgr team several times during the install.

Recommendations to others considering the product:

have defined business unit users, fully understand all their modules and which ones you will or will not use.

What problems are you solving with the product? What benefits have you realized?

Specific BU is looking to track sale associate activities related to Campaigns and Oppty's. Just started using it, so not realized full benefits. My own benefits, being a Salesforce Admin is ease of use for user requests such as new users.

LevelEleven review by Laura M.
Laura M.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Internally and implementing for a client"

What do you like best?

The ease of use, the support and the encouragement via contests. It's easy to install, easy to set up and easy to train on. It's definitely a great sales and company tool for encouraging behavior. The contests used internally for our company definitely drove my behavior. I'm a bit on the competitive side. I definitely see the use case for this tool. It makes sense for businesses but is also fun.

What do you dislike?

That it doesn't support service goals that well (i.e Minimizing escalated cases, time to close a case, etc.). We made it work but even the question below for "what purpose" we use it for doesn't apply, yet I had to select a value.

Recommendations to others considering the product:

Think through your use case and define the metrics and KPIs you are working towards in order to define contests and scorecards.

What problems are you solving with the product? What benefits have you realized?

Client is utilizing for service goals, rewarding # of calls, time to close a case, reducing # of escalated cases. We just went live with this so I haven't seen the benefits yet with this client.

I also use it within my own company. We use it for tracking billable hours and our FitBit competitions. The Billable Hours definitely drove me to want to be and do better.

LevelEleven review by Nick G.
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"Rogers & LevelEleven"

What do you like best?

I love the sheer ease of use. It is very easy to create contests on the fly or plan them out longer term, whatever you want to do you can. With the latest developments, namely Scorecard, I also love how easy it now is for my sales team to be aware of how they are doing towards their goals for the quarter. We have seen significant increase in sales activity when we run short term contests, 50%+, and we see increased overall productivity on a longer term with Scorecards closer to 10-15%. Overall it has been a great investment that has helped us engage our sales team.

What do you dislike?

At times I have had difficulty tracking metrics specific to my organization. Most of this issue is on my end as I need to involve my IT team which slows things down.

Recommendations to others considering the product:

I think LevelEleven is heading in a great direction. The hierarchy and teams functions for the Scorecard is great and I am looking forward to getting them set up and working.

What problems are you solving with the product? What benefits have you realized?

We have been able to solve a number of problems with LevelEleven. First off we had the adoption of Salesforce as a CRM; we have used it to ensure people are logging calls, entering contacts, managing campaigns properly. We have also seen some great benefits when we focus a contest on a specific activity over a short period, we often will see a 50%+ improvement in productivity.

LevelEleven review by Jonathan A. C.
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"Quick and Fun Competition"

What do you like best?

I love the UI and overall look and feel of the platform. Looks clean and the custom template really adds to the effectiveness of the leaderboard.

We basically use the contests as an ongoing leaderboard in order to make visible the successes of the sales team.

What do you dislike?

Contest participants don't always appear in every contest immediately.

The process to finalize a contest is a bit cumbersome or redundant. I'm sorry LevelEleven, but I do not want to fill out the same 3 question survey to decide whether it was an effective contest or not.

We haven't gotten too far into complex contests or into the Scoreboard aspect.

Recommendations to others considering the product:

In order to be successful using LevelEleven, you will have to come up with great contest ideas. Just make sure you have a sales contest plan drawn out for the future.

What problems are you solving with the product? What benefits have you realized?

We use level11 for gamification. Primarily we use it as a leaderboard for our sales team - adds transparency to company internally and gives recognition to those meeting and exceeding their goals.

LevelEleven review by Victoria F.
Victoria F.
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"Great interactive way for reps to understand their KPIs"

What do you like best?

I like that its easy to build score cards and to track my reps KPIs. I work for a company that has thousands of employees and in our specific brand we have around 80 QBRs in an office, so tracking KPI's in an interactive way is very important. it also allows you to put sound clips and to use a "splash" for when they hit their goal/target.

What do you dislike?

wish it was more interactive with the reps

Recommendations to others considering the product

they listen to their clients requests and nearly everything we request from them they deliver

What business problems are you solving with the product? What benefits have you realized?

KPI tracking for QBRs and for onboarding new reps to understand how to succeed in the company. Its beneficial in the way that it makes it fun to do your job, lol.

LevelEleven review by Laura K.
Laura K.
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"Level Eleven to Improve Sales Numbers "

What do you like best?

We use level 11 and it is a very effective tool that especially is helpful when we run sales contests. We have 2 displays that we use to showcase results during the duration of any contests that we are facilitating. Monitors are also located in our remote offices so we can share progress with the entire team.

What do you dislike?

The integration with salesforce as far as knowing which fields to pull from to build a contest could be made a bit easier.. perhaps with templates of common contest fields.

Recommendations to others considering the product:

Be sure you display that is very visible to the organization. Multiple screes would be recommended as if you do not have good visibility the tool is not really being utilized to its fullest.

What problems are you solving with the product? What benefits have you realized?

We are providing visibility to the entire sales organization and also giving recognition to those that end up at the top of the leader boards.

LevelEleven review by Administrator
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"Visibility is key"

What do you like best?

Level 11 allows our sales teams and manager immediate visibility into their performance and allows for immediate coaching

What do you dislike?

The limited number of metrics and inflexibility of them. We have complex business and formula metrics and MORE goals to track

Recommendations to others considering the product

Consider your number of goals and what it takes to calculate them. Level 11 work great for what it can measure, but it cannot measure everything.

What business problems are you solving with the product? What benefits have you realized?

Communication, visibility, rep accountability, and coaching gaps

LevelEleven review by User in Computer Software
User in Computer Software
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"Great for Competitions"

What do you like best?

LevelEleven allows you to create metrics on just about anything that you can normally report on in SFDC. Building team metrics is incredibly easy, and displaying them on a TV in the sales room allows our reps to quickly hold each other accountable.

What do you dislike?

I wish there were more pre-built out competitions.

What business problems are you solving with the product? What benefits have you realized?

Having ChannelEleven on the TV in the sales room allows our reps and managers to quickly look at the screen and identify where they are for the day/week/month, and how many more numbers they need to hit. When an individual goal is hit, reps can choose which song they want to play, which is fun!

LevelEleven review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Excellent Sales Coaching Tool"

What do you like best?

This is a great tool that is easy to maintain, set up, and use. It allows for transparent coaching and performance tracking. This is a very valuable tool.

What do you dislike?

This can be tough from an adoption perspective to get users to embrace.

Recommendations to others considering the product

Be prepared with ideas of what you want to measure and how you want to drive adoption.

What business problems are you solving with the product? What benefits have you realized?

This allows us to tracking coaching and performance against a variety of goals.

LevelEleven review by Pete B.
Pete B.
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"Paradigm Life Review"

What do you like best?

LevelEleven is a great solution for our company to gamify the user experience. It is very easy to become an admin and create challenges for individuals and teams. It is also a great way to broadcast results to other department's so they can be in the loop.

What do you dislike?

My only dislike is the non-compatibility for community users. Perhaps this is something that can be fixed in the future?

Recommendations to others considering the product:

If you are looking for a gamification solution, I would recommend LevelEleven. It is an awesome solution for an affordable price.

What problems are you solving with the product? What benefits have you realized?

We constantly face challenges in our Business Development department, and LevelEleven allows our users to really be engaged in what they do, which allows for greater results. The benefits we have realize have been a greater sense of appreciation for the employee and a greater sense of satisfaction for the department head.

LevelEleven review by User in Internet
User in Internet
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"Great in Theory"

What do you like best?

When I first completed my walk-through of the product, I was very excited to get started. I really liked the ability to adjust individual contributor daily/weekly goals based upon their past/current performance so that their dashboard was more personalized to them.

What do you dislike?

I have to rely on an administrator to change up my teams, and as I train/manager our newest hires and have a new class each month, it's difficult to coordinate and I've stopped using the product altogether. If more than one "manager" could be assigned in LevelEleven, this would make it more beneficial to me in my role (new hires have more than one person they report do but they're only allowed one in LevelEleven).

Recommendations to others considering the product

Make sure that you have easy access to your administrator and that any quirks that are going to bend the rules of LevelEleven are thoroughly vetted, particularly in a free trial of the product.

What business problems are you solving with the product? What benefits have you realized?

The idea is that we were going to be able to provide the WHY to an individual contributor's metrics by showing them what they would need to do to accomplish their goals but that really hasn't happened.

LevelEleven review by Nina B.
Nina B.
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"Good quality sales team management tool"

What do you like best?

I liked the competition functionality of the tool, where you could integrate it with Salesforce and create so many different customized contests.

What do you dislike?

I disliked some kinks where you couldn't use any field out of SF in your criteria, just some of them.

Recommendations to others considering the product

Make sure that you manage your contests weekly, this way they don't expire and you don't have to do manual entry.

What business problems are you solving with the product? What benefits have you realized?

I was using it for a weekly salespeople contest. The software would capture their sales activity and award different amount of points based on what they have accomplished in a week. The weekly top points person wins.

LevelEleven review by Laura S.
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"Great Client Experience"

What do you like best?

I really appreciate how responsive and customer centric they are. They also are great with coming up with ideas and recommend best practices when using the contest engine. The entire team is very helpful.

What do you dislike?

The L11 system is not entirely user friendly especially when changes need to occur. We build over 120 contests a month and if there are any changes to be made, its very time consuming to go through 40+ contest. A mass update feature would be very beneficial.

What business problems are you solving with the product? What benefits have you realized?

There is definitely hype and awareness of various behaviours as a result of the incentive contests. The L11 channels are displayed nationally across our offices and it really motivates the reps to step up their game.

LevelEleven review by Janae G.
Janae G.
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"Pretty cool so far!"

What do you like best?

I like the scorecard and the contests. We have a pretty competitive sales environment so it's cool to be able to see their efforts in real time.

What do you dislike?

There are truly a lot of extra steps to set everything up. I appreciate Rebecca walking through everything with me over the phone, but it's a lot of work just to add a user or close a contest.

Recommendations to others considering the product:

I think it's been valuable to designate one person to be responsible for setting everything up in Level Eleven. Initially our VP of Sales signed up to manage the project, but he was way too busy for that.

What problems are you solving with the product? What benefits have you realized?

We have only recently started using the contests, but with staff in Michigan, Wisconsin, and Illinois, it's been pretty cool to see everyone competing together. It's definitely reinforced our sense of team.

LevelEleven review by Joey B.
Joey B.
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"Lots of horsepower, but lacks simplicity"

What do you like best?

Allows to track any and all KPI's in a variety of ways. Leveleleven, in my opinion, is a leader in the market when it comes to this type of software.

What do you dislike?

Level eleven comes with a heavy, heavy sticker price, and I understand it's fairly laborious to implement, onboard, and maintain.

What business problems are you solving with the product? What benefits have you realized?

We use it to manage activities, pipeline, and revenue.

LevelEleven review by Ben F.
Ben F.
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"LevelEleven Review"

What do you like best?

Incredibly quick responses to any issues. Very receptive to feedback about potential product upgrades and business solutions.

What do you dislike?

Dynamic capabilities are limited to Salesforce data, Images and Videos need manual updating. Color schemes for reports are not customizable.

What business problems are you solving with the product? What benefits have you realized?

Salesforce reports allow consistent reporting across different levels of the company. Access is available to anyone with a TV. LevelEleven has provided a lot more visibility for goal tracking and rep performance.

LevelEleven review by Jordan E.
Jordan E.
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"Great tool for motivating sales team and improving team culture!"

What do you like best?

LevelEleven makes it easy to quickly put together competitions based on Salesforce data. If you've built reports in Salesforce, you'll be able to build a LevelEleven competition no problem.

The leaderboard we put on the TV's in our office are great for real-time updates to help keep everyone focused on the active competition.

What do you dislike?

We use Opportunity Splits, and right now you have to replicate some customizations that LE sends your way in order to make it work.

Recommendations to others considering the product:

Make sure to utilize LE's thought leadership, and make competitions an actual focus for your Sales Ops team. Consistent competitions can become a key piece of your team's culture, but you need to plan ahead and be thoughtful about what competitions you are running and why. LevelEleven can help you figure that out.

What problems are you solving with the product? What benefits have you realized?

Most salespeople respond better to incentives rather than demands. LevelEleven allows us to take managerial objectives and use gamification to drive behaviors toward those objectives. We have a set of KPI's for our team, and if we see the team slacking as a whole in one area, we will run a competition to re-focus.

LevelEleven review by Tyler D.
Tyler D.
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"Best In Class... and it's not close"

What do you like best?

The company's open attitude toward implementing ideas from it's customers. Level 11 expedites changes to the application to meet business needs of it's customers extremely fast and they consistently directly ask us for changes.

What do you dislike?

I can't say there is much that I dislike about the application, or the company that has created and supports it.

Recommendations to others considering the product

I highly recommend this application and would be eager to try anything they release.

What business problems are you solving with the product? What benefits have you realized?

This application takes an incredibly simple idea; giving sellers nonstop access to their key performance metrics, and they do it extremely well. If you want to drive seller efficiency and performance, look no further.

LevelEleven review by User
User
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"Good way to incentivize sales"

What do you like best?

We have Level Eleven broadcast songs around the office to celebrate each individual rep when they complete certain activities (i.e. booking a demo, closing a deal), and it's a fun way to incentivize and engage the team. Everyone enjoys hearing their song go off or guessing who completed an activity when they hear a new song after a rep has changed it!

What do you dislike?

So far the experience has been a good one.

What problems are you solving with the product? What benefits have you realized?

Motivating reps to hit daily and monthly activity metrics and also providing insight at any given moment to activity and how we're tracking to goals.

LevelEleven review by Executive Sponsor
Executive Sponsor
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"Inside Sales Manager: team of 20"

What do you like best?

clear concise dashboards - lets reps know where they stand.

What do you dislike?

i have had numerous issues getting set up

likely due to my lack of knowledge.

our salesforce (level 11) admin cannot set up contests to my satisfaction (ie accommodating uneven number of contestants in team contests) and yet attempts at troubleshooting have not been met appropriately

What problems are you solving with the product? What benefits have you realized?

no benefits -i recognize that a large part of our issues are user training. however my interaction with Filipe Gonsales was less than stellar as he went to to our VP of sales unsolicited and offered to charge for training. This was not well accepted.

LevelEleven review by Ryan R.
Ryan R.
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"An Aesthetic for you Data"

What do you like best?

Channel 11, which is part of the LevelEleven suite, is an amazing tool in aiding the sales team in both viewing data and motivating sales people to follow certain behaviors.

What do you dislike?

The Score Card component needs to be able to track on reports and not just objects.

Recommendations to others considering the product

Learn how to implement reports into Channel 11, it's a game changer.

What business problems are you solving with the product? What benefits have you realized?

We have different teams with different goals and different data sets to measure those goals. LevelEleven allows us to use their suite of products to accomplish these goals.

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