Best Remote Monitoring & Management (RMM) Software with Workflow Management Capabilities

How Many Remote Monitoring & Management (RMM) Software Products Does G2 Track?

Total Products under this Category: 137

Category Stats (Nov 2026)

  • Average Rating: 4.56/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: MSP360 RMM (+3.01%) - Among all products in this category, MSP360 RMM recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Remote Monitoring & Management (RMM) Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 22,100+ Authentic Reviews
  • 137+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Remote Monitoring & Management (RMM) Software

G2 Grid® for Remote Monitoring & Management (RMM) Software plotting products by satisfaction and market presence

Highlighted products: NinjaOne, Atera IT Management, Acronis Cyber Protect Cloud (now Acronis Cyber Platform), Action1, TeamViewer, Datto RMM, Ivanti Autonomous Endpoint Management, and N-central.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=atera-it-management&focus%5B%5D=acronis-cyber-protect-cloud-now-acronis-cyber-platform&focus%5B%5D=action1&focus%5B%5D=teamviewer&focus%5B%5D=datto-rmm&focus%5B%5D=ivanti-autonomous-endpoint-management&focus%5B%5D=n-able-n-central)

NinjaOne

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Average Rating: 4.7/5.0

Total Reviews: 5,789

How Do G2 Users Rate NinjaOne?

  • Ease of Admin: 9.1/10 (Category avg: 9.0/10)
  • Device Management: 9.5/10 (Category avg: 9.3/10)
  • Service Management: 8.6/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.5/10 (Category avg: 9.4/10)

Who Is the Company Behind NinjaOne?

  • Seller: NinjaOne
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Austin, Texas
  • LinkedIn® Page: www.linkedin.com
    2,555 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 46% Small, 46% Medium

What Do G2 Reviewers Say About NinjaOne?

AI-generated summary from verified user reviews

Pros
  • Users find the interface intuitive and easy to navigate, making daily tasks straightforward.
  • Users value responsive, helpful support that quickly answers questions and helps resolve problems.
  • Users value fast, reliable remote access that makes it easy to connect to devices and resolve issues without being onsite.
  • Users appreciate the easy deployment and setup, which gets the platform running across devices with little effort.
  • Users value its broad, robust feature set and deep capabilities across RMM and IT management needs.
Cons
  • Users find navigation confusing and the interface dated, with settings and features sometimes difficult to locate.
  • Users find reporting limited in detail, available report types, and analytical depth.
  • Users find reporting inflexible and difficult to customize, configure, and tailor to complex needs.
  • Users find pricing steep for smaller teams and as endpoint counts grow, while add-ons and extra fees increase overall costs.
  • Users find integrations limited, less robust than desired, and sometimes difficult to configure or use with other systems.

What Are Recent G2 Reviews of NinjaOne?

What Are G2 Users Discussing About NinjaOne?

Atera IT Management

Atera is defining the category of Autonomous IT, where AI agents resolve technical incidents end to end, without a technician in the loop. Atera's AI-native IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting, and automation, empowering IT teams and MSPs to manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera’s autonomous AI agent, Robin, detects, diagnoses, remediates, and verifies incidents by taking action directly on devices, servers, networks, and mainframes, resolving Tier-1 and complex Tier-2 incidents in full. 1) Resolution without the wait. Robin doesn't just suggest or assist, it acts and resolves, on its own, instantly. 2) Always-on coverage, day and night. Robin extends your team's reach around the clock, resolving issues at 2am just as reliably as at 2pm, so your team isn't the only line of defense when it comes to fighting downtime. 3) A personal IT tech for every employee. An intelligent, context-aware AI agent that understands your environment, adapts to each user, and responds instantly. Built on a patented architecture, Robin operates as a system of action within your existing enterprise environment, adhering to the highest enterprise-grade security and compliance standards. It's governed by configurable guardrails, a complete audit trail, and approval workflows, so autonomy never comes at the cost of control. More than 13,000 organizations across 120+ countries rely on Atera to keep their people working, uninterrupted. Discover how Atera can help you achieve unparalleled organizational efficiency at www.atera.com.

Average Rating: 4.6/5.0

Total Reviews: 1,272

How Do G2 Users Rate Atera IT Management?

  • Ease of Admin: 9.0/10 (Category avg: 9.0/10)
  • Device Management: 9.0/10 (Category avg: 9.3/10)
  • Service Management: 8.7/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.2/10 (Category avg: 9.4/10)

Who Is the Company Behind Atera IT Management?

  • Seller: Atera
  • Company Website:
  • Year Founded: 2011
  • HQ Location: New York
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, IT Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 55% Small, 31% Medium

What Do G2 Reviewers Say About Atera IT Management?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use in Remote Monitoring and Management exceptional, simplifying IT management with unified tools.
  • Users value the comprehensive all-in-one solution of Remote Monitoring and Management, streamlining IT management effectively.
  • Users value the automation capabilities of Atera, simplifying IT management with a comprehensive suite of tools.
  • Users value the efficiency gained from unified management tools, leading to streamlined operations and increased productivity.
  • Users highlight the ease of remote access with Atera, streamlining IT support and enhancing productivity.
Cons
  • Users express frustration over missing features like better Apple device compatibility and a simplified ticket management system.
  • Users note the limited features of Remote Monitoring and Management, requiring reliance on other tools for advanced tasks.
  • Users experience feature issues with automation and advanced needs, leading to manual checks and reliance on other tools.
  • Users find that improvements are needed in automation reliability and advanced feature capabilities to enhance overall efficiency.
  • Users find that the tool needs improved transparency and easier setup for a smoother experience during installation.

What Are Recent G2 Reviews of Atera IT Management?

What Are G2 Users Discussing About Atera IT Management?

N-central

Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations.

Average Rating: 4.4/5.0

Total Reviews: 553

How Do G2 Users Rate N-central?

  • Ease of Admin: 7.9/10 (Category avg: 9.0/10)
  • Device Management: 8.8/10 (Category avg: 9.3/10)
  • Service Management: 8.1/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.1/10 (Category avg: 9.4/10)

Who Is the Company Behind N-central?

  • Seller: N-able
  • Company Website:
  • HQ Location: Morrisville, North Carolina
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Director, Operations Manager
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 58% Small, 33% Medium

What Do G2 Reviewers Say About N-central?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of N-able N-central, finding its interface and features streamline IT management effectively.
  • Users value the automation capabilities of N-able N-central, enhancing efficiency and proactive IT management.
  • Users value the deep visibility and proactive alerting of N-able N-central, simplifying IT management and enhancing monitoring.
  • Users appreciate the remote management capabilities of N-able N-central, enhancing efficiency and support for their teams.
  • Users appreciate the deep visibility and proactive alerting of N-able N-central, enhancing endpoint health management and efficiency.
Cons
  • Users highlight missing features in N-able N-central, such as outdated UI and inadequate reporting capabilities, impacting efficiency.
  • Users experience feature issues with N-able N-central, including a cluttered interface and command truncation problems.
  • Users feel that N-able N-central needs improved user experience and streamlined navigation for enhanced efficiency and intuitiveness.
  • Users find the learning curve steep due to a non-intuitive interface that complicates navigation for new technicians.
  • Users find N-able N-central to be not user-friendly, with a cluttered interface and inefficient navigation affecting their experience.

What Are Recent G2 Reviews of N-central?

What Are G2 Users Discussing About N-central?

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N-Sight Endpoint Management

N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Key features include: • Manage all devices across Windows, Linux and Apple platforms • Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies • Automated Microsoft patch management to help ensure compliance and security at all times • Integrated Endpoint Detection and Response for layered security • Drag and drop automation for efficient service delivery • Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android) • Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams • Simple time tracking, including functionality for recurring tickets and appointments • Automated billing and invoicing that integrates with your existing accounting software • Best in class integrations, providing flexibility via APIs and open ecosystem N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use.

Average Rating: 4.3/5.0

Total Reviews: 352

How Do G2 Users Rate N-Sight Endpoint Management?

  • Ease of Admin: 8.2/10 (Category avg: 9.0/10)
  • Device Management: 8.5/10 (Category avg: 9.3/10)
  • Service Management: 8.0/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.0/10 (Category avg: 9.4/10)

Who Is the Company Behind N-Sight Endpoint Management?

  • Seller: N-able
  • Company Website:
  • HQ Location: Morrisville, North Carolina
  • LinkedIn® Page: www.linkedin.com
    2,307 employees on LinkedIn®
  • Ownership: NYSE: NABL

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 73% Small, 20% Medium

What Do G2 Reviewers Say About N-Sight Endpoint Management?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of N-able N-Sight RMM, appreciating its simplicity and efficient support.
  • Users value the improved remote access features of N-able N-Sight RMM, enhancing efficiency and management of devices.
  • Users appreciate the automation capabilities of N-able N-Sight RMM, significantly saving time and enhancing productivity.
  • Users value the real-time monitoring and automation features of N-able N-Sight RMM for effective system management.
  • Users appreciate the intuitive and essential features of N-able N-Sight RMM, enhancing customer service with ease of use.
Cons
  • Users face feature issues with N-able N-Sight RMM, including unreliable performance and poor support, leading to frustration.
  • Users often face laggy performance with N-able N-Sight RMM, struggling with connection issues and unreliable features.
  • Users note several missing features, including limited report customization and ineffective patch management, hindering overall utility.
  • Users find the user interface clunky, which makes it difficult to quickly identify problem devices.
  • Users find the user interface outdated and clunky, making it hard to identify issues quickly and effectively.

What Are Recent G2 Reviews of N-Sight Endpoint Management?

What Are G2 Users Discussing About N-Sight Endpoint Management?

ConnectWise Automate

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.

Average Rating: 4.1/5.0

Total Reviews: 133

How Do G2 Users Rate ConnectWise Automate?

  • Ease of Admin: 7.2/10 (Category avg: 9.0/10)
  • Device Management: 9.4/10 (Category avg: 9.3/10)
  • Service Management: 8.8/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind ConnectWise Automate?

  • Seller: ConnectWise
  • Year Founded: 1982
  • HQ Location: Tampa, FL
  • LinkedIn® Page: www.linkedin.com
    3,401 employees on LinkedIn®
  • Phone: 800-671-6898

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 66% Small, 32% Medium

What Do G2 Reviewers Say About ConnectWise Automate?

AI-generated summary from verified user reviews

Pros
  • Users value the customizable features of ConnectWise Automate, enhancing their efficiency and support capabilities.
  • Users value the convenience of centralized asset management, finding it easy to implement and use daily.
  • Users value the customizability of ConnectWise Automate, recognizing it as vital for managing numerous machines efficiently.
  • Users value the effective alert system of ConnectWise Automate, which keeps them informed about ticket SLAs and updates.
  • Users value the excellent customer support of ConnectWise Automate, enhancing their overall experience and ease of use.
Cons
  • Users find that ConnectWise Automate has a lengthy initial setup process which complicates their experience and usability.
  • Users find a lack of usability in ConnectWise Automate, compounded by a dated UI and deprioritized support.
  • Users face delays with agent reliability as reinstallation of agents can be time-consuming and frustrating.
  • Users often face connection issues, experiencing intermittent problems and occasional site downtime that hinder productivity.
  • Users often face significant bugs with ConnectWise Automate, including problematic updates and device absorption issues.

What Are Recent G2 Reviews of ConnectWise Automate?

What Are G2 Users Discussing About ConnectWise Automate?

LogMeIn Central

LogMeIn Central is a remote monitoring and management (RMM) platform for IT teams and managed service providers. It enables remote access, endpoint monitoring, patch management, task automation, and reporting from a centralized dashboard. The platform supports Windows and Mac environments and includes antivirus management powered by Bitdefender.

Average Rating: 4.2/5.0

Total Reviews: 203

How Do G2 Users Rate LogMeIn Central?

  • Ease of Admin: 9.1/10 (Category avg: 9.0/10)
  • Device Management: 8.7/10 (Category avg: 9.3/10)
  • Service Management: 8.1/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.1/10 (Category avg: 9.4/10)

Who Is the Company Behind LogMeIn Central?

  • Seller: GoTo
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    980 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Network Administrator
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 51% Small, 38% Medium

What Are Recent G2 Reviews of LogMeIn Central?

Pulseway

Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself.

Average Rating: 4.5/5.0

Total Reviews: 122

How Do G2 Users Rate Pulseway?

  • Ease of Admin: 9.2/10 (Category avg: 9.0/10)
  • Device Management: 9.3/10 (Category avg: 9.3/10)
  • Service Management: 8.8/10 (Category avg: 8.5/10)
  • Remote Monitoring: 9.4/10 (Category avg: 9.4/10)

Who Is the Company Behind Pulseway?

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Pulseway?

AI-generated summary from verified user reviews

Pros
  • Users praise Pulseway for its responsive customer support, enhancing their experience and improving service delivery.
  • Users find Pulseway's ease of use remarkable, enabling seamless access and management from anywhere, even on-the-go.
  • Users appreciate the amazing features of Pulseway, enhancing their computer repair services and customer support significantly.
  • Users appreciate the intuitive design of Pulseway, making it easy to use and enhancing overall IT management efficiency.
  • Users value the comprehensive monitoring capabilities of Pulseway, enhancing efficiency with minimal maintenance required.
Cons
  • Users are frustrated with unfinished features and constant upselling, impacting their overall experience with Pulseway.
  • Users suggest that reporting and remote control functionality need improvement for a smoother experience with Pulseway.
  • Users express frustration over missing features and unfinished modules, complicating their experience with Pulseway.
  • Users find the reporting and billing processes complicated, hindering overall satisfaction with Pulseway's functionality.
  • Users find the limited features of Pulseway disappointing, especially in network monitoring and Linux integration.

What Are Recent G2 Reviews of Pulseway?

What Are G2 Users Discussing About Pulseway?

Kaseya VSA

Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more.

Average Rating: 4.0/5.0

Total Reviews: 315

How Do G2 Users Rate Kaseya VSA?

  • Ease of Admin: 7.9/10 (Category avg: 9.0/10)
  • Device Management: 8.3/10 (Category avg: 9.3/10)
  • Service Management: 7.9/10 (Category avg: 8.5/10)
  • Remote Monitoring: 8.5/10 (Category avg: 9.4/10)

Who Is the Company Behind Kaseya VSA?

  • Seller: Kaseya
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Miami, FL
  • LinkedIn® Page: www.linkedin.com
    5,483 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Owner
  • Top Industries: Information Technology and Services, Computer & Network Security
  • Company Size: 52% Small, 42% Medium

What Do G2 Reviewers Say About Kaseya VSA?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Kaseya VSA, appreciating its intuitive interface and seamless software integration.
  • Users love the seamless automation in Kaseya VSA, enhancing their efficiency with integrated scripts and tools.
  • Users appreciate the intuitive user interface of Kaseya VSA, making it easy to navigate and use effectively.
  • Users appreciate the dependable and intuitive capabilities of Kaseya VSA, enhancing their management of endpoints and scripts.
  • Users find Kaseya VSA to be intuitive, facilitating seamless integration and simplifying daily IT tasks.
Cons
  • Users highlight missing features in Kaseya VSA, especially a direct file transfer method and promised integrations.
  • Users often experience connectivity issues with Kaseya VSA, leading to a frustrating and cumbersome user experience.
  • Users experience remote access issues with cumbersome connection processes and occasional crashes on Mac, affecting efficiency.
  • Users often face slow performance issues with Kaseya VSA, affecting usability and support response times.
  • Users experience connection issues with Kaseya VSA, finding the process cumbersome and the remote tool unstable.

What Are Recent G2 Reviews of Kaseya VSA?

What Are G2 Users Discussing About Kaseya VSA?