G2

Tom B.

Owner

Small-Business (50 or fewer emp.)

9/23/2026

"Revolutionized Our IT Management with Stellar Support"

5/5

What do you like best about Syncro?

I really like Syncro's steady and useful software improvements. The pace in which they come out is very manageable. The integration with Microsoft 365 is great because it gives our company more insight into our tenants' secure scores and allows us to notice and adjust changes in conditional access policies right from the dashboard. I also appreciate the Claude MCP server integration, which has been invaluable for looking at the financial aspects of the business. Finally, I love how Syncro helps automate ticket management and remediation of small problems, letting our technicians focus on bigger projects. I also love the way they handle billing by integrating with certain vendors like Microsoft, Proofpoint and others so we spend less time reconciling monthly charges if user counts change. Review collected by and hosted on G2.com.

What do you dislike about Syncro?

I don't really love the built-in reporting, but the new Claude MCP server integration is kind of making that a nonissue. Besides the reporting, their Mac agent is not great. I also want to see them offer an MDM for the mobile devices we manage. Review collected by and hosted on G2.com.

What problems is Syncro solving and how is that benefiting you?

I use Syncro for automatic ticket management and remediation, which streamlines the handling of our 700 devices+. Its integration with Microsoft 365 improves efficiency and business insight. The Claude MCP server helps to report on both technical and financial aspects of our business, making the operation more efficient and easier to spot issues that we can fix. All of these things make the day-to-day running of a modern-day MSP easier and safer. Review collected by and hosted on G2.com.