G2

Pytter S.

Coordenador de Infraestrutura de TI

Mid-Market (51-1000 emp.)

2/18/2026

"Strategic dashboards that elevate real-time support management"

5/5

What do you like best about Milvus TI?

Dashboards provide a strategic and accurate view of the team, allowing real-time monitoring of both daily tickets and chat support. This visibility significantly improves support management, facilitates decision-making, and contributes to greater productivity and operational control. Review collected by and hosted on G2.com.

What do you dislike about Milvus TI?

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

What problems is Milvus TI solving and how is that benefiting you?

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.