--- title: Syncro Reviews meta_title: 'Syncro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 557 reviews by the users' company size, role or industry to find out how Syncro works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 557 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Syncro Reviews **Vendor:** Syncro Technologies Inc. **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.5/5.0 **Total Reviews:** 557 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Syncro Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. AI Access Through the Syncro MCP Server The Syncro MCP Server connects the AI assistants you’re already using to your live Syncro data, including tickets, assets, alerts, billing records, appointments, and client records. Technicians can prompt in natural language and take action: create, assign, and update tickets, log time, escalate issues, book appointments, and generate client-ready reports and QBRs all within AI tools like Claude, ChatGPT, and Microsoft Copilot. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. ## Syncro Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **ease of use** of Syncro, enabling efficient troubleshooting and seamless client communication. (245 reviews) - Users value Syncro's **game-changing features** like ticket storage, scripting, and seamless integration for enhanced efficiency. (166 reviews) - Users find the **initial setup easy** , making it accessible for first-time users and enhancing overall experience. (111 reviews) - Users value the **seamless integrations** of Syncro, enhancing their overall workflow and aligning tools with company needs. (109 reviews) - Users commend Syncro for its **intuitive automation features** , enhancing workflow efficiency and simplifying asset management. (107 reviews) - Users commend the **responsive customer support** from Syncro, enhancing their overall experience and satisfaction with the product. (100 reviews) - Tool Utility (91 reviews) - Users value the **intuitive interface** of Syncro, making it easy to use and efficient for daily tasks. (86 reviews) - Time Efficiency (85 reviews) - Easy Integrations (80 reviews) **What users dislike:** - Users find many **missing features** in Syncro, particularly in remote access and automation capabilities, hindering productivity. (107 reviews) - Users highlight the **improvement needed** in Syncro's interface and responsiveness for a better overall experience. (83 reviews) - Users find **reporting and invoicing limitations** frustrating and seek improvements in UI and Linux support. (73 reviews) - Users are frustrated with **feature issues** in Syncro, citing a lack of intuitive design and limited functionality. (63 reviews) - Users find that Syncro **needs improvement** in customization, API features, and overall functionality for better management at scale. (60 reviews) - Access Limitations (33 reviews) - Reporting Issues (33 reviews) - Ticketing System Issues (32 reviews) - Lack of Integrations (31 reviews) - Not User-Friendly (30 reviews) ## Syncro Reviews ### 1. Excellent Ticketing System **Rating:** 4.5/5.0 stars **Reviewed by:** Angeline V. | Finance Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** Ease of search function for clients, tickets, & contacts **What do you dislike about Syncro?** Would love a fuzzy search feature for items within tickets. **What problems is Syncro solving and how is that benefiting you?** Allowing client quote approval and tracking of hardware purchases ### 2. Best MSP software PERIOD **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** Excellent interface with every feature needed. The compatibility with 3rd party software is not only robust it is easy to configure. **What do you dislike about Syncro?** Customer credit is a little wonky. But once I learned how it works it isn't so bad. **What problems is Syncro solving and how is that benefiting you?** The reporting is very handy to have. As someone who likes spending as little time inside Quickbooks as possible, it is nice to get my reports straight from the Syncro portal. ### 3. Great PSA and RMM for modern needs **Rating:** 5.0/5.0 stars **Reviewed by:** Giuseppe R. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 02, 2024 **What do you like best about Syncro?** Syncro is an excellent PSA for MSPs. We appreciate its robust features, supportive community, and ease of use once fully implemented. The platform continuously improves with regular updates and integrates seamlessly with many MSP applications. The support team has been fantastic, and Syncro is an essential tool for our daily service desk operations. We couldn’t run our business without it! **What do you dislike about Syncro?** If there is one thing i would say we dislike, it is the Mobile app. It has been improved but it does need more features. **What problems is Syncro solving and how is that benefiting you?** It is our PSA for our service desk. We also use the Syncro as an RMM for our Apple clients. ### 4. SyncroMSP has been a lifesaver **Rating:** 5.0/5.0 stars **Reviewed by:** Steven R. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** Everything in one platform has made running my repair business so much easier. Previously, I had multiple platforms I had to enter and maintain data. It does everything I need in a one-stop-shop setup now. **What do you dislike about Syncro?** There is nothing about SyncroMSP that I do not like. **What problems is Syncro solving and how is that benefiting you?** Saves me a significant amount of time by putting everything together in one platform (tickets, inventory, invoicing, remote support, antivirus, etc). ### 5. New Synchro UI changes are a big improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 21, 2025 **What do you like best about Syncro?** The ticket dashboard having all of my pinned ticket views visible makes ticket organization much more significant. **What do you dislike about Syncro?** Many errors codes are obtuse and difficult to parse. More clarity on why errors are happening would be helpful. **What problems is Syncro solving and how is that benefiting you?** Tools like looking up assets by logged in users, easy reporting for providing customer details on their assets, provide a positive experience, particularly when on a call with a client and information is needed instantly. ### 6. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Ian H. | Business Helpdesk Lead, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2024 **What do you like best about Syncro?** Syncro does so much as a platform, we love it for our MSP clients. We utilize the ticketing system, which allows business customers to submit tickets for help. For customers we work a lot for, we've installed the RMM agent, which offers a plethora of features. I'd dare to say Syncro is the Addigy of Windows. I love how easy it is to install the agent on each endpoint, a single installer per organization, which makes deploying the agent on a large scale super convenient. The remote log in features allow you to run command prompt commands, browse and make changes to the file system, and perform remote support activities. We also love how we can set different scripts in each organization's policy for different settings and features. **What do you dislike about Syncro?** We occasionally run into issues, if customers send a text to the ticket system and they have multiple tickets open, Syncro seems to randomly select which ticket the text gets filtered into. **What problems is Syncro solving and how is that benefiting you?** Syncro is making it easier to manage our Windows based clients by offering features similar to what's been around for Apple Devices with MDM for years. ### 7. Syncro is super efficient and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** jessika O. | It tech, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** I like how everything is organized and mapped out to make using as easy as possible. **What do you dislike about Syncro?** I would have said the design but since the new update I like it a lot. **What problems is Syncro solving and how is that benefiting you?** Inputting tickets in syncro and being able to assign techs resolves a lot of internal issue in the business and can keep everyone on task to streamline service and availability. ### 8. IMO the best tool for an MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Alex M. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** Syncro truly is a great fit for my organization. It allows us to use a single tool to support all our clients and their devices from ticketing to automations. **What do you dislike about Syncro?** Currently, I do not dislike anything about Syncro. **What problems is Syncro solving and how is that benefiting you?** Before Syncro, we were using multiple tools to support our end users. Syncro allows us to use one tool to manage all aspects of our operations, including billing. ### 9. Great solid CRM solution **Rating:** 4.0/5.0 stars **Reviewed by:** Jarah B. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 22, 2025 **What do you like best about Syncro?** I love the API's and the easy to understand interface. **What do you dislike about Syncro?** I don't like how some functions are unintuitive and can feel a bit stiff **What problems is Syncro solving and how is that benefiting you?** Managing clients and invoicing ### 10. Great value for the price but lacking polish **Rating:** 3.0/5.0 stars **Reviewed by:** Jacob B. | IT Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 01, 2024 **What do you like best about Syncro?** #1 The price for what it offers is very good. Especially the licensing model of paying per tech instead of per agent installed. For a Break-Fix Shop this helps a lot. Most of the other PSA tools focus on Managed Client only shops. #2 1 year after I started the fixed the QuickBooks Online integration and since then its has been SOLID. Invoicing is very important. #3 they are still continually working on upgrades and fixes. The Rich text rollout was a disaster but I'm very happy to have it finally. #4 there is a wide user base so getting support is not difficult. **What do you dislike about Syncro?** There are several annoyances that would seem easy to fix but have not been: #1 You will be getting DOUBLED emails for every ticket submitted. Once for the account admin, and once for the tech. So if you are the account admin, just get used to doubled emails. No fix planned. #2 The time entry function is very clunky and I often have techs put in wildly inaccurate time because they don't notice the AM/PM is wrong. #3 When entering a scheduled appointment you HAVE to use a stupid slider and cannot just enter the time directly. And it's a very tiny slider. #4 The SplashTop integration is advertised as included, and it is. But the RMM version they license for some reason is on very underpowered servers, and constantly dropped sessions for us. I had to go purchase ScreenConnect to use anyway, so you likely will not be saving any money using their SplashTop integration. (That was 2 years ago, so maybe it's been fixed) **What problems is Syncro solving and how is that benefiting you?** The primary reason for switching was I need a way to bill for both time, services and parts. And also a way to do automatic billing. ### 11. Single Pane **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony T. | CEO CTO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 08, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** I does everything all in one place. Plus it syncs to quickbooks for my accountant **What do you dislike about Syncro?** Nothing. It seems to fit our business model perfectly **What problems is Syncro solving and how is that benefiting you?** Billable time. Customer interaction. Tracking ### 12. Comprehensive MSP Solution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 16, 2025 **What do you like best about Syncro?** Syncro is quick to learn and easy to use. All aspects of a MSP's business are covered with Syncro and there are a number of integrations like Xero and Quoter. **What do you dislike about Syncro?** Some elements worked better before the update and interface has become a little slower or less responsive. **What problems is Syncro solving and how is that benefiting you?** Ticketing and RMM ### 13. Experience Review **Rating:** 4.5/5.0 stars **Reviewed by:** Boy Angas . | System Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 18, 2025 **What do you like best about Syncro?** Syncro is a user-friendly ticketing system, Easy to fill up informations. and adding device. **What do you dislike about Syncro?** It is not really dislike. It just a bit of improvement. Hopefully can attached screenshot on the comment itself **What problems is Syncro solving and how is that benefiting you?** Most all of the issues from our customers, syncro has its built-in RMM useful to the problem. ### 14. The only all-in-one MSP product you'll need **Rating:** 5.0/5.0 stars **Reviewed by:** Steve T. | Technician, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 01, 2024 **What do you like best about Syncro?** Automation. Syncro is very powerful with asset management and scripting. We can monitor all our devices effectively and keep customers happy. We implemented Syncro within a month and use it everyday as our ticketing system as it gives us an easy view over all current work and nothing gets left behind. We have integrated Syncro to Xero, Azure and Pax8 to streamline our workflow and we couldn't be happier. The customer support is amazing also, we did have an issue with Azure AD Sync (Now Entra ID Sync) but the support team was able to solve this within a short amount of time. No waiting weeks for issues to be resolved. **What do you dislike about Syncro?** Nothing that's a deal breaker. However, the calendar in Syncro is horrible. We have ours synced to our Outlook calendars to solve this issue and make a calendar entry for all works actioned. We use this to see what everyone is doing or has done for the day. Very handy when you want a visual view of workload. Oh oh! The Syncro App on phone. Useless. Never use it. The whole thing needs to be redone. **What problems is Syncro solving and how is that benefiting you?** Our biggest was making sure all work was being billed correctly and Syncro helps us make sure there's no missed billing and keeps track of our clients and devices. ### 15. Good Product **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2025 **What do you like best about Syncro?** Having a ticketing system and RMM tool all in one. **What do you dislike about Syncro?** Not being able to see who runs a certain script. **What problems is Syncro solving and how is that benefiting you?** Having an RMM tool and ticketing tool all in one to help with cost savings and provide a centralized location for our techs to work. ### 16. Great tool for all MSPs and IT service providers **Rating:** 5.0/5.0 stars **Reviewed by:** Jason V. | Sales and Service Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** I like having everything in one place and thats what Syncro does for me. Tickets, device snap shots, alerts and remote management!! **What do you dislike about Syncro?** This isn't a dislike, but syncro is ever evolving with features and updates. Sometimes its just hard to keep up. **What problems is Syncro solving and how is that benefiting you?** All my client and customer information is in one place. ### 17. Simple and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Federico S. | CTO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** I use Syncro only for the RMM section. It is simple, easy and is integrated with Hudu, a documental software. **What do you dislike about Syncro?** Poor sync with Hudu it is not simple, it have not many customization, reporting features could be more robust **What problems is Syncro solving and how is that benefiting you?** Time-Consuming Manual IT Management in Automated Processes Many tools in one solution ### 18. It works most of the time **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2025 **What do you like best about Syncro?** Supports mac, integrates with addigy, ticket template customization, on-creation ticket automations **What do you dislike about Syncro?** Chat is severely lacking compared to other brands, not reliable, does not notify dependably. Most of the concerns about chat get completely ignored during webinars where syncro asks for feedback **What problems is Syncro solving and how is that benefiting you?** It took 2 years for a requested feature to get added ### 19. Refreshing to see software obviously built by people that understand the end user and their business **Rating:** 4.0/5.0 stars **Reviewed by:** Scott M. | Managing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2024 **What do you like best about Syncro?** The RMM features are extremely powerful and can add massive value to you as an MSP and your customers **What do you dislike about Syncro?** Some of the interfaces look a little dated, the Recurring Invoices can only be linked to one contract so if you have multiple different line items that have different end dates then you can't really use this feature without having a separate invoice for each product which is not practical, so we can use this feature and have to track contract end dates elsewhere. **What problems is Syncro solving and how is that benefiting you?** Integrates well with our other tools and Pax8 which is our primary software license distributor, so helps us keep billing accurate. We moved from N-Able RMM and find the RMM features in Syncro much more customizable, much faster to update and implement things like scripts and patching. Saves us money overall after dropping N-Able's RMM. ### 20. Solid RMM and PSA **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan B. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** We've used syncro for 4 years now. It works well for us and has helped us automate more with Powershell Scripting, which helps with faster onboarding. I like not having to have 10 different products just on the PSA side for managing customers.
Integrates with lots of different services.
Customer support has improved recently with some management changes. **What do you dislike about Syncro?** Some bugs take a while to get fixed, and that they've not set up Stripe for ACH. **What problems is Syncro solving and how is that benefiting you?** Automation with powershell and integration with other services. ### 21. Easy to use RRM full of features **Rating:** 5.0/5.0 stars **Reviewed by:** Andy H. | Systems Engineer - Support & WiFi, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** I like how things can all be integrated and details of the customer are easily available - it's easy to use, and scripts are easy to deploy, the agent is easy to install to endpoints making deployments fast and easy, I daily login to it, and when I have needed support the customer support has been fast at resolving my issue. **What do you dislike about Syncro?** Nothing is bad about this RRM solution it all round joy to use **What problems is Syncro solving and how is that benefiting you?** getting to the endpoints with ease ### 22. Best MSP software we've used. We been in business since 1978 and this is the best we've found. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 19, 2025 **What do you like best about Syncro?** Synco is easy to use and allows us to track our retail and services with ease. **What do you dislike about Syncro?** Some of the summary reporting could be made easier to customize for our advantage of tracking profits / sales. **What problems is Syncro solving and how is that benefiting you?** Syncro allows us to track our customers and communicate with them. ### 23. I like the combination of ticketing and RMM in one product. **Rating:** 5.0/5.0 stars **Reviewed by:** Dave L. | CTO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** I enjoy the integration of ticketing and asset management. I also really like the policy management along with managing patches and the scripting platform. **What do you dislike about Syncro?** There are some bugs here and there that could be improved. The mobile app for Android is one thing that comes to mind. **What problems is Syncro solving and how is that benefiting you?** The scripting engine is powerful and allows us to quickly resolve issues to all connected assets. Also the remote support tools help us easily help any of our customers. ### 24. Great for Small MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | President, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 29, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** Syncro makes it easy for a starting MSP to hit the road running. The billing model makes it attractive to companies with a small number of engineers logging in. SSO login now available for all packages. While their feature set has been minimal in the past, they are on a roadmap to make pretty big improvements over the next year. **What do you dislike about Syncro?** There are currently no options for project management. Limited integrations with systems like ScalePad. Dashboards can't really be customized. It would be nice to have a different pricing model for MSPs with few customers, but a larger number of employees. **What problems is Syncro solving and how is that benefiting you?** As a startup, SyncroMSP meets our PSA and RMM needs in one easy to use package. ### 25. Syncro is Undervalued **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | System Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2025 **What do you like best about Syncro?** Scripting, running a script across a bunch of machines is super intuitive and easy. I highly recommend Syncro. **What do you dislike about Syncro?** The built in Splashtop remote access tool is slow, but that isn't Syncro fault. **What problems is Syncro solving and how is that benefiting you?** Syncro, give us lots of custom capabilities that don't take weeks to implement. ### 26. Syncro **Rating:** 4.5/5.0 stars **Reviewed by:** Alex B. | Service Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 31, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** Managing our computers through their RMM and our assets. **What do you dislike about Syncro?** The look of it is a bit dated but the foundation is there. **What problems is Syncro solving and how is that benefiting you?** We do a lot of Apple products and this works well as well as PCs. ### 27. This is a positive feedback about a product, indicating that it is comprehensive and detailed. **Rating:** 5.0/5.0 stars **Reviewed by:** ryan p. | Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** The added benefits and the Remote Monitoring and Management (RMM) system are very intuitive. **What do you dislike about Syncro?** The application has been somewhat slow recently, but the web portal is excellent. **What problems is Syncro solving and how is that benefiting you?** The ability to remotely access and assist customers. ### 28. Very happy with the transition to Syncro **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer P. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** The team at Syncro is so easy to work with! They made the transition over to Syncro so easy and painless! **What do you dislike about Syncro?** There are a few things that CW offers that Syncro does not, but given the pricing difference, it is well worth the transition!!! **What problems is Syncro solving and how is that benefiting you?** Literally saving us thousands of dollars each month compared to our previous CRM and RMM solution! ### 29. Decent but it could improve **Rating:** 2.5/5.0 stars **Reviewed by:** Jacob B. | IT Helpdesk, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** Cheap. Easy to use and Has quite a few features. Easy to download **What do you dislike about Syncro?** Does not have different queues. A bit slow sometimes **What problems is Syncro solving and how is that benefiting you?** Remote access and rmm ### 30. Great RMM product with good value for money! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** February 11, 2025 **What do you like best about Syncro?** The RMM part is most commonly used by us to automatically complete tasks. Scripting + Automations + Patching! Easy to use and includes remote support with Splashtop. It is indispensable in daily use. **What do you dislike about Syncro?** No servers in the EU Improve reporting for scripting **What problems is Syncro solving and how is that benefiting you?** Find problems on devices through scripts and solve them automatically. We save a lot of time with this. ### 31. Easy to use with valuable integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** Most of the information is in one place making it easy to quickly find what I need **What do you dislike about Syncro?** Lack of multi-site customer support. The ways for having customers with multiple sites divided feels a little clunky and it's not easy to tell at a glance. **What problems is Syncro solving and how is that benefiting you?** It allows us to easily manage a very large number of customers in an easy to navigate way ### 32. Very good product **Rating:** 4.5/5.0 stars **Reviewed by:** Matt R. | VP, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** I like that everything is all in one spot. Invoicing, ticketing and support are all under one roof. **What do you dislike about Syncro?** I wish I could add a POS only user for our secratary to use. I would like to see Acronis as integrated as bitdefender is. **What problems is Syncro solving and how is that benefiting you?** It is just easy to use as an MSP. Before Syncro we used another product that required us to log into Quickbooks for logging time, RMM software and a ticketing system. It is so much better having everything in syncro. ### 33. Essential software for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Paul V. | Owner, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 05, 2024 **What do you like best about Syncro?** As an MSP owner, RMM/PSA software is the most important product I have. It runs my business. I took the time to evaluate the options and chose Syncro because (1) I liked the product-led (vs. sales-led) company culture and helpful attitude of the employees, (2) the product provides the capabilities I need in a unified system that is comprehensive but not overwhelming, and (3) the per-technician pricing is predictable and allows me to add endpoints without worrying about increasing my costs. **What do you dislike about Syncro?** The product needs a better mobile app so MSPs can be productive away from a PC. I believe the Syncro product team is aware of this and hopefully working on it. **What problems is Syncro solving and how is that benefiting you?** Before Syncro, we had a remote support tool that required customers to initiate sessions from their side. We only learned about customers’ problems when they contacted us, which put us in a reactive mode. Syncro has allowed us to be much more proactive. We can anticipate problems and correct them quickly so our customers are more efficient in their businesses. ### 34. Powerful and fair priced RMM **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin E. | Network architect specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 13, 2024 **What do you like best about Syncro?** The ease of use and the power that syncro gives with background tools and scripting really comes in handy. **What do you dislike about Syncro?** It thinks all clients are MSP and have multiple accounts and requires you to put in customer for a lot of situations even if there is only one. **What problems is Syncro solving and how is that benefiting you?** Keeping track and supporting all systems across the world. ### 35. Syncro is Best **Rating:** 4.5/5.0 stars **Reviewed by:** Bill H. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 29, 2024 **What do you like best about Syncro?** I was impressed with Syncro's subscription being based on technicians not on endpoints. I can install the agent on all my clients computers but I am just charged for the number of technicians. For a small IT company starting out and migrating from break/fix to MSP this is so helpful. I switched from datto and found the change very easy. **What do you dislike about Syncro?** The only downside for me is my lack of scripting knowledge. You can do lots with Syncro but it certainly helps if you can code. **What problems is Syncro solving and how is that benefiting you?** The biggest benefit for me is the ability to have it installed on all my client computers. Even if I am not monitoring and managing them I can still have an agent on them for remote support purposes. ### 36. Intuitive, Encompassing RMM Software with receptive staff **Rating:** 5.0/5.0 stars **Reviewed by:** Jay Z. | System Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 04, 2024 **What do you like best about Syncro?** Syncro is great in the fact that it allows me to cover all of my bases under one roof. Their support is always very helpful, engaging with their support staff who have once ran or worked at Managed Service Providers like Tyler F. They make the system easy to use as they have experience and know the system inside and out. Syncro is a staple of our office, being used all day by all of our technicians. Set up is easy and only makes the rest of our jobs easier. We're also able to integrate in other systems like QuickBooks and Hudu which is great for documentation and PSA side. **What do you dislike about Syncro?** Some little quirks in the system, but they are able to be worked around or remembered for the next time you need to do it. Staff has been receptive to any feature requests that I've brought up. **What problems is Syncro solving and how is that benefiting you?** Mass management of systems, patching, and scripting. With Syncro's scripting, I've turned 700 hours' worth of work into a script that took a few hours to make and 15 minutes to run. ### 37. Ease of use, great ticket tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jayden P. | Tier 2 Technician, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Syncro makes it easy to track and manage assets while providing a friendly way your customers can request support. **What do you dislike about Syncro?** None, any features that are brought up as "would like to have" seem to get added by the development team. **What problems is Syncro solving and how is that benefiting you?** Allowing secured establish connections to our customers endpoints, as well as ticket tracking and communication ### 38. great platform ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2025 **What do you like best about Syncro?** Very easy to use with lots of integrations that really simplify my billing needs as well. **What do you dislike about Syncro?** Sometimes features are released with bugs **What problems is Syncro solving and how is that benefiting you?** access to customers systems for timely resolution ### 39. Really great product for a small MSP like us **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2024 **What do you like best about Syncro?** We love using Syncro to manage our clients for our small MSP business. Product very rarely has downtime, and provides us a great way to manage our tickets, live chat with users, and remotely access assets with the built-in integration with Splashtop.

We also use the API to gather data and reports about our ticket times and billing and this is stable and works well.

We likely don't use the product to its full capabilities but find the product very helpful to track the work we conduct for our clients. If you're a smaller based MSP, Syncro is a very good fit (especially for billing as it's very affordable compared to other products).

Customer support is also responsive and usually answers support tickets within the 24-hour period. We are also based in Australia and have found their support crew replies to tickets during OUR working hours (which would be night for the US-based team) - happy with this! **What do you dislike about Syncro?** Some users in forums find the Rich Text feature does not work properly, but we have decided to not use it at all.

There may be some other features that are not as well developed compared to other RMM/PSA products, but we find Syncro does all we need for our smaller MSP business. **What problems is Syncro solving and how is that benefiting you?** Allowing us to easily manage/track our work for our clients. The desktop agent live chat is also really handy as it allows our clients to chat with us directly regarding their issues without the need for calling. ### 40. Good ticketing software **Rating:** 4.0/5.0 stars **Reviewed by:** Sweathan J. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Syncro was integrated and is being used as our company's internal ticketing tool this past year. We have been able to organize our internal tickets better and Syncro helped us align the tool to our needs. **What do you dislike about Syncro?** We wanted to be able to produce different metrics to present to our management but the PowerBI KPI's are limited. **What problems is Syncro solving and how is that benefiting you?** Syncro is helping us manage our internal IT tickets and it's been beneficial in getting our issues organized. ### 41. Powerful RMM/PSA Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Danny D. | Senior Infrastructure Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 01, 2024 **What do you like best about Syncro?** Easy to use for Support Engineers to assist end-clients on a day-to-day basic as our main RMM tool. Good integration to install programs/packages. Great scripting engine to patch client machines. **What do you dislike about Syncro?** Better automations for whole team to collaborate. Customer Portals could be enhanced for end-user interactions. **What problems is Syncro solving and how is that benefiting you?** Great RMM product for support engineers to support end-users on a day-to-day basis. Great integrations to Accounting platforms and 3rd Party software we use. ### 42. Syncro is great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** I appreciate how user-friendly Syncro is and the flexibility it offers to customize features to meet our company's specific needs. Additionally, having all our tickets and client support tools integrated into a single platform greatly streamlines our operations and enhances efficiency. **What do you dislike about Syncro?** One downside to using Syncro is that it can occasionally be challenging to locate certain features, which may affect efficiency at times. I also wish there was better customer support when issues arise. **What problems is Syncro solving and how is that benefiting you?** Syncro is solving several key problems by streamlining IT management processes. It consolidates ticketing, client support tools, invoicing, and asset management into a single platform, which simplifies operations and reduces the need for multiple systems. ### 43. Making asset management and servicedesk a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Syncro helps me to elevate the level of efficiency in a servicedesk. The asset management system is easy to use and helps us to keep track and quickly assist in case of a problem. The ticketing system with the advanced filter options makes keeping track of tickets and statuses very efficient. The other features like update control, policies, documentation really complete the system. **What do you dislike about Syncro?** Can't say anything I really dislike. It took some getting used to but that's with every new tool. **What problems is Syncro solving and how is that benefiting you?** As said before Syncro really elevates our efficiency with its tools and speed. We can keep way better track of statuses, documentation and assets than our previous system. ### 44. Easy to use and understand **Rating:** 5.0/5.0 stars **Reviewed by:** Devyn S. | Receptionist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 02, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Syncro?** How quickly I can catch on to using it. Easy and Simple and the customer support is easy to get in touch with **What do you dislike about Syncro?** I dont really see a down side with using Syncro **What problems is Syncro solving and how is that benefiting you?** Using syncro to better help the clients we service for Tech issues ### 45. Solid application, works as expected. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** General UI, reporting system, ability to run scripts and general use are all great for an IT admin. **What do you dislike about Syncro?** Tickets aren't completely live, page will often need a refresh when changing details. **What problems is Syncro solving and how is that benefiting you?** Main benefit is the ability to remote access and manage end devices to resolve issues without need to be on site. ### 46. simplicity at a good price, constantly evolving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** February 17, 2025 **What do you like best about Syncro?** the evolution of the product and the openness to further improve the product **What do you dislike about Syncro?** - the fact that it is only in English and that we cannot change all the fields - the taxes are not the same in QuickBook, there must constantly be corrections at the bottom of the invoices - cannot have sub-clients - we cannot attach a PO to a ticket or submission, which would facilitate follow-ups **What problems is Syncro solving and how is that benefiting you?** the tickets are directly billed to the clients, I save a lot of time ### 47. Syncro is excellent for managing our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 12, 2025 **What do you like best about Syncro?** It's very useful being able to log tickets and remote onto devices in the same platform, it does everything I need. **What do you dislike about Syncro?** No dislikes other than it can be slightly slow but it's very rare when it is. **What problems is Syncro solving and how is that benefiting you?** It's great being able to connect on quickly and see alerts for the devices. ### 48. Good product but missing some much needed features **Rating:** 4.0/5.0 stars **Reviewed by:** Brittany E. | Information Technology Administrator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 03, 2024 **What do you like best about Syncro?** The software is great for centralizing management of our customers machines. It is easy to jump in and begin working immediately **What do you dislike about Syncro?** Some of the customization, such as invoice templates, are very plain and hard to work with compared to other software. Ticket automation exists, but it would be better if you could set default responses or macros like Zendesk has. The program also often has bugs that keep reappearing, such as the Ticket Timer log. **What problems is Syncro solving and how is that benefiting you?** It easily centralizes all of our clients and makes it easier to manage assets, invoicing, and tickets ### 49. Great for ticketing and many other things **Rating:** 3.5/5.0 stars **Reviewed by:** Corey P. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 23, 2024 **What do you like best about Syncro?** Flexible and powerful platform. From tickets to estimating to invoicing to internal communication, it is at the center of our company all day, every day **What do you dislike about Syncro?** Would like to see some more direct, plug and play integrations with reputable platforms. **What problems is Syncro solving and how is that benefiting you?** For my role specifically it helps me keep track of incoming sales requests and the associated estimates and invoices. Its nice to have everything under one roof. ### 50. So far so good! Some features slow in coming, but its steady as she goes. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 12, 2024 **What do you like best about Syncro?** Ease of Invoicing and quoting out projects. Deployment is easy. Customer Support is on par with my needs. Features are always growing. Integration is great. Ability to have multiple windows open without getting nagged makes frequency of use a snap. **What do you dislike about Syncro?** Reports are very limited and frustrating. Limitations on emails for invoicing and such is also frustrating. **What problems is Syncro solving and how is that benefiting you?** Makes remote support a snap. Ability to support clients without contacting them is also wonderful. Ticketing to Invoicing feature is top notch. ## Syncro Discussions - [What is the Syncro MCP Server?](https://www.g2.com/discussions/what-is-the-syncro-mcp-server) - 1 comment, 1 upvote - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/how-does-your-pricing-compare-to-the-traditional-rmm-vendors) - 1 comment, 1 upvote - [What's the best combined RMM and PSA platform that handles ticketing, invoicing, and remote access?](https://www.g2.com/discussions/what-s-the-best-combined-rmm-and-psa-platform-that-handles-ticketing-invoicing-and-remote-access) - 1 comment, 1 upvote - [What does Syncro do?](https://www.g2.com/discussions/what-does-syncro-do) - 1 comment, 1 upvote - [Is per-endpoint or per-seat pricing better for RMM software?](https://www.g2.com/discussions/is-per-endpoint-or-per-seat-pricing-better-for-rmm-software) - 1 comment, 1 upvote - [View Syncro pricing details and edition comparison](https://www.g2.com/products/syncro/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-29+16%3A01%3A35+-0500&secure%5Bsession_id%5D=53c149fc-1b7f-4f57-8075-7571bf2accbe&secure%5Btoken%5D=64e2de0838f6d32a8eeacb346a8145a023deb43d72034428146d8a8308758e28&format=llm_user) ## Syncro Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring - Server Monitoring - Network Monitoring **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Maintenance** - Remote Reboot - Remote Printing **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security Management** - Incident Reports - Security Validation - Compliance **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management - Remote Access/Control **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Security** - Data Encryption - Compliance **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform - Video Support **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Performance** - Reporting **Additional Functionality** - Remote Monitoring & Management - AI Copilot - SSL Security - File Transfer - Two-Factor Authentication - Single Sign On - Compliance Management - Collaboration Tools - Summary Reports - Activity Dashboard - Chat/Messaging - Generative AI - Session Transfer - Remote Update/Installation - Audit Trail - Customizable Branding - Server Monitoring - Real-Time Updates - Troubleshooting - Real-Time Monitoring - Workflow Management - Multiple User Accounts - Multi-Channel Communication - CRM - Surveys & Feedback - Activity Tracking - Self Service Portal - API - Support Ticket Management - Access Controls/Permissions - Remote Access/Control - User Management - Customizable Reports - Real-Time Notifications - Video Conferencing - Diagnostic Tools - Third-Party Integrations - Reporting/Analytics **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop **Administration** - Usage Information - Active Directory Integration - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing - Screen Sharing - File Transfer - Third-Party Integrations **Platform** - Cross-Platform Access - Applications Management - Communication Management - Multiple Monitor Access **Security** - Compliance Management - Remote Monitoring & Management - File Management - Meeting Management - Print Management - User Management **Additional Functionality** - Role-Based Permissions - Chat/Messaging - Whiteboard - AI Copilot - API - Two-Factor Authentication - Reporting & Statistics - Secure Data Storage - Customizable Branding - Reporting/Analytics - Remote Printing - Server Monitoring - Activity Dashboard - Real-Time Notifications - Desktop Virtualization - Access Controls/Permissions - Real-Time Monitoring - Activity Tracking - Remote Update/Installation - Event Logs - Performance Metrics - Secure Login - Monitoring - Real-Time Data - Uptime Reporting - Live Chat - Generative AI - Collaboration Tools - Authentication - Real-Time Chat - Diagnostics Tools - Summary Reports - Drag & Drop - Multiple User Accounts - Troubleshooting - Real-Time Updates ## Top Syncro Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,991 reviews) - [Remote Monitoring and Management](https://www.g2.com/products/remote-monitoring-and-management/reviews) - 4.6/5.0 (1,255 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - 4.5/5.0 (796 reviews)