G2

Gabriel M.

Técnico em Informática Jr N1

Small-Business (50 or fewer emp.)

2/18/2026

"Intuitive system with complete inventory, service, and tickets, good cost-benefit"

4/5

What do you like best about Milvus TI?

The system is extremely intuitive and easy to use, offering a practical and organized experience from the first access. It stands out for its excellent inventory features, equipment and device control, as well as an efficient monitoring system that delivers exactly what it promises. The ticket module is complete and very well structured, featuring advanced filters and different viewing modes, which facilitates the management of service requests. It also includes time tracking and SLA control, making monitoring more precise and professional. Another important differentiator is the integration with WhatsApp and Telegram, which expands the possibilities for service and communication with users. Additionally, the remote access feature for machines with the agent installed adds even more value to the solution. The inventory system deserves special mention: it is complete, organized, and simple to handle, even with advanced features like movement history and quick registration of new devices. The available filters make management even more practical and efficient. Finally, the system includes a scheduling feature that allows the manager to define activities and roles for each employee, with automatic notifications, ensuring better organization and tracking of tasks. Review collected by and hosted on G2.com.

What do you dislike about Milvus TI?

The remote access module is performing below expectations, with noticeable slowness and recurring crashes. At times, the connection is even interrupted, which directly impacts the team's productivity. This type of instability is not observed when we use other dedicated remote access solutions, highlighting a clear opportunity for improvement, especially considering that ideally, support should be centralized within the platform itself.

The mobile app also needs improvements. The usability is not as intuitive as the web version, making navigation more complex than it should be. Additionally, the responsiveness is not yet fully optimized, making it difficult to access certain features.

Another relevant point is the updating of information: the app does not appear to synchronize in real-time, with delays in displaying recent changes, which can compromise agility in tracking demands. Review collected by and hosted on G2.com.

What problems is Milvus TI solving and how is that benefiting you?

The platform stands out for efficiently solving various challenges related to IT management and operational organization. One of the main problems it solves is the lack of control over assets and service, offering a complete inventory system with movement history, advanced filters, and structured equipment registration, ensuring more organization and traceability.

It also corrects disorganization in technical support by centralizing requests in a well-structured ticket module, with SLA control, time tracking, and different viewing modes. This provides greater control, agility, and transparency in service management.

Another important point is the centralization of communication through integration with channels like WhatsApp and Telegram, avoiding information dispersion and improving workflow. Additionally, it contributes to more efficient team management with scheduling and task assignment functions.

Overall, the platform solves problems related to lack of organization, control, service, and monitoring of IT operations, bringing more predictability, productivity, and standardization to internal processes. Review collected by and hosted on G2.com.