Datto RMM Reviews & Product Details

It keeps all devices and assets organized and easy to find. All the device information feels secure, and by simply clicking on an asset you can see details like the last time it was online, the latest updates, and full PC information such as the model, brand, year, RAM, and storage. When a device is online and the agent is working, patching can be configured as needed to keep the OS up to date. Also, while the agent is running, remote access is available, and features like chat, console, and admin access help me provide support to the client as expected. Review collected by and hosted on G2.com.

The agent on our computers frequently becomes damaged or corrupted, which prevents us from accessing the device right away and makes support more difficult and time-consuming. The web remote also sometimes doesn’t connect. In those cases, it’s better for us to use Splashtop; it’s slower, but it does connect to the device. Review collected by and hosted on G2.com.

DATTO RMM is easy to install and integrates well with other services like Autotask and DATTO BCDR. It displays a lot of information when the device is selected as well as within dashboards. The controls when remoted into a machine are standard and offer more information about device performance than I've seen elsewhere. 3rd party software management has been critical to keeping end-user devices updated. Review collected by and hosted on G2.com.

10% of the time when my technicians remote into a machine, they're not able to connect, forcing them to request the end user to reboot the PC. This may be due to advanced network or endpoint security, but we never had this issue previously. The video quality is less than what ConnectWise can manage. The backstage functionality is slow to load. You can't easily pass through keyboard shortcuts like Win+R. Review collected by and hosted on G2.com.

Efficient automation and seamless integration. Review collected by and hosted on G2.com.

Occasional UI lag and limited customization. Review collected by and hosted on G2.com.

I love how it streamlines the management of multiple environments; it really works like a central control center for effective oversight. I also appreciate how many tasks we can handle with it and its ability to manage complex environments—it’s a reliable RMM tool. Overall, it’s a powerful monitoring and management platform. Review collected by and hosted on G2.com.

The user interface feels somewhat outdated, and the overall responsiveness could be improved. At times, support is slow to escalate issues, and the system still needs further refinement before it feels truly ready. Review collected by and hosted on G2.com.

Datto RMM is a rock-solid, enterprise-grade platform that serves as the engine for proactive IT operations. Its biggest strength is its lightweight, highly reliable agent and its flexible component and scripting framework. It allows you to build custom monitors, deploy automated maintenance tasks, and execute complex scripts across thousands of endpoints with minimal manual overhead.

Where it truly excels is in its ecosystem cohesion. The native integration with Autotask PSA ensures that critical alerts automatically generate properly triaged tickets, while the integration with IT Glue allows for seamless, secure password injection during support sessions. The built-in Web Remote tool is fast and responsive, giving technicians instant access to command lines and remote control without interrupting the end user. Review collected by and hosted on G2.com.

As with any robust operational powerhouse, achieving maximum efficiency requires a deliberate upfront investment in configuration. You cannot simply deploy the agent and walk away; you must take the time to properly structure your device filters, tune alert policies to avoid ticket noise, and build out your custom scripting library. Once that foundation is established, however, the platform operates flawlessly. Review collected by and hosted on G2.com.

Datto RMM has been effective for maintaining visibility across distributed environments without requiring constant manual checks. The remote tools are convenient during active troubleshooting, and the automation capabilities help reduce repetitive maintenance tasks across multiple endpoints. We also like the flexibility of custom monitoring policies and scripting because it allows us to standardize management while still adapting to different client requirements. The platform is especially useful for proactive issue detection before users report problems. Review collected by and hosted on G2.com.

Policy organization and navigation can become difficult to manage as environments grow larger or more customized. Certain alerting behaviors also require extra tuning to avoid unnecessary noise, especially in mixed environments with varied hardware and software baselines. While the platform is feature-rich, some administrative workflows could be streamlined further to reduce the amount of clicks and menu navigation required for common tasks. Review collected by and hosted on G2.com.

I like that Datto RMM gives us one cloud-based console for monitoring, patching, remote access, and automation. We can see the health of our clients’ devices and catch issues before clients notice. Automated patching and scripted maintenance save our techs manual work, and built-in remote access helps us resolve tickets quickly. The ComStore makes it easy to deploy common software and scripts without building everything from scratch. It’s reliable and helps us manage a large number of devices efficiently. Alerting and monitoring policies work well and apply consistently across clients, and the PSA integration turns alerts into tickets automatically. Device data and alerts also connect with the rest of our tools and workflow. Datto RMM offers better value for the money, is simpler for our techs to learn and use day to day, and scales easily as we add clients and devices. Review collected by and hosted on G2.com.

I wish reporting were more flexible, since building custom reports for clients sometimes takes extra work. The web interface can also feel a bit slow when I’m working across a lot of devices. These are minor compared to the overall value. Review collected by and hosted on G2.com.

I like the wide range of areas that Datto RMM covers and everything that can be done almost without limit, although it depends on your ability to handle the tool and the approach you have. Mainly, I find the alert system very useful, which can be automated when certain conditions are met, as this helps a lot. Review collected by and hosted on G2.com.

In the section on patches, it is particularly deficient because there are new patches every day, and it becomes complicated because I know there is an automation to update, but this same automation halts operations if it is executed, since not all the companies we manage have a fixed time for updates and patches. Without the script, which is very invasive, the best option is to do it manually, but it becomes very slow. Review collected by and hosted on G2.com.

Datto RMM provides strong remote management and monitoring capabilities with an easy-to-use interface and reliable automation features. The platform makes it simple to manage endpoints, deploy software, run scripts, monitor system health, and remotely support users from a centralized dashboard. The integrations with PSA and backup solutions also help streamline day-to-day MSP operations. Review collected by and hosted on G2.com.

While the platform is feature rich, some areas of the interface can feel inconsistent or require too many clicks to navigate. Alert tuning and policy management can also take time to properly configure in larger environments. Occasionally, there can be delays with device status updates or component execution reporting, which can impact troubleshooting efficiency. Review collected by and hosted on G2.com.

Datto RMM is a powerful management tool that we can integrate with many other tools and make it work for us. It includes an automated, high-performance patch updater and software updater, which makes our daily reviews very simple to complete. The support from Kaseya is also very nice and helpful. Review collected by and hosted on G2.com.

Sometimes we need to automate software updates that Datto doesn’t support, and it isn’t possible. Review collected by and hosted on G2.com.