Introducing G2.ai, the future of software buying.Try now
SuperOps Inc
130 reviews
- 1 profiles
- 9 categories
Average star rating
4.5
Serving customers since
2020
SuperOps Inc Reviews
AI
Verified User in Information Technology and Services
SuperOps PSA Experience
SuperOps' does great as a PSA, especially in a sea of very expensive alternatives. We were able to quickly build out our individual contracts and integrate with Pax8 for tracking much of our billing automatically.
Customer support through ticketing is excellent, and Monica, the bundled AI bot seems more useful than most at assisting with ticket health, summary, etc.. This pairs nicely with a good Timesheet module that is more mature than most other solutions we'd tried.
Finally, support has always been quick to respond in the event of rare issues, and development requests are taken seriously. Each month usually comes with a significant increase in the feature list.
YJ
Yancey J.
The "big boys" better watch out!
I’ve been with SuperOps.ai for a couple of years now, and I’ve used or tested most of the other options in the past. Here are a few things I genuinely like about SuperOps:
* Their support is beyond phenomenal. No other RMM/PSA I’ve used even comes close.
* The remote shells are great and just WORK.
* Third-party integrations: their list of third-party apps keeps growing.
* The included ISL Online. As good as SccreenConnect for remote support, IMHO.
* MDM.
* Advanced Policies: the advanced policy module is very straightforward and easy to use.
* An all-in-one interface for most of the daily grind. I still need a few third-party interfaces here and there, but the majority of what I do day to day can be handled inside the SuperOps interface.
* Scripting works well. Being able to set up PowerShell, batch, or Mac/Linux scripts that actually run correctly is a big deal. Some of the other tools I tested or used had issues running scripts properly.
* The script marketplace.
* MonicaAI. The AI really helps me sound friendly to my end users. I am usually very to-the-point and that sometimes comes across as irritation to my end users. I use MonicaAI to rewrite my communications to make me sound friendly to my users. I have had multiple positive comments since using it.
* Did I mention their support?
You could probably call me a SuperOps evangelist. I know nothing is perfect, but SuperOps keeps improving every month. The really big players in this space need to watch out—SuperOps continues to improve and add integrations, and with their pricing, they seem poised to take serious market share.
EJ
Eric J.
Intuitive Interface and Stellar Support
We like SuperOps' overall friendly and easy interface, which is great for technicians new to PSA or RMM. It's continuously evolving, and they are quick to fix bugs or issues. The company culture stands out with its friendliness and approachability. The interface is intuitive, making it easy to find what I need quickly. Interacting with their team, whether opening tickets or talking to an account manager, is straightforward and issues are usually resolved promptly. SuperOps treats every ticket as important, providing excellent communication and making me feel valued. Additionally, the initial setup for integrating companies, scripting installations, and migrating contracts or recurring items was extremely easy. Standard parts like email, templates, auto-replies, and custom fields are also easy to manage. Finally, their pricing, ease of use, and fantastic company culture were major reasons for switching from previous software.
About
What is SuperOps Inc?
SuperOps.com is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.com is packed with all the features that a modern MSP needs, including project management and IT documentation.
Details
Year Founded
2020
Website
superops.comHunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
