# NinjaOne Reviews **Vendor:** NinjaOne **Category:** [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,300 ## About NinjaOne NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. ## NinjaOne Pros & Cons **What users like:** - Users admire the **ease of use** of NinjaOne, praising its seamless integration and straightforward implementation processes. (1559 reviews) - Users appreciate the **regular feature enhancements** and exceptional support from NinjaOne, enhancing overall platform usability. (980 reviews) - Users value the **superior remote access** capabilities of NinjaOne, enhancing efficiency and support during critical situations. (955 reviews) - Users value the **powerful automation** features of NinjaOne, enhancing efficiency and service delivery in their operations. (909 reviews) - Users appreciate the **great customer support** of NinjaOne, which enhances ease of use and learning experiences. (813 reviews) - User Interface (799 reviews) - Reliability (731 reviews) - Intuitive (702 reviews) - Patch Management (658 reviews) - Easy Setup (603 reviews) **What users dislike:** - Users note the **missing features** in NinjaOne, particularly the lack of essential client and customer portals. (792 reviews) - Users find NinjaOne's **limited features** frustrating, particularly in user management and third-party software automation. (450 reviews) - Users find the **search function lacking** and the ticketing system clunky for end users’ needs. (424 reviews) - Users find that NinjaOne's **built-in documentation** is limited, impacting usability and support for some features. (409 reviews) - Users report **feature issues** with NinjaOne, highlighting difficulties in scripting tools, roles, and device visibility. (346 reviews) - Poor Reporting (233 reviews) - Users find the **learning curve steep** for creating policies and utilizing new features effectively. (227 reviews) - Lacking Features (210 reviews) - Reporting Issues (208 reviews) - Remote Access Issues (201 reviews) ## NinjaOne Reviews ### 1. Fast, responsive modern RMM solution for easy management **Rating:** 4.0/5.0 stars **Reviewed by:** tylerd@kjlgroup.co.uk D. | Technical IT Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about NinjaOne?** I like how fast it is. The patch management, however, is probably Ninja’s best module. It’s very intuitive and flexible to use, and it makes the overall experience feel smooth and efficient. **What do you dislike about NinjaOne?** I think the main downsides of Ninja are around Remote Desktop and reporting. With the Remote Desktop feature, you can’t save credentials per user; it’s only per organisation, which is terrible. We should not have shared credentials for obvious Cyber Essentials reasoning. Reporting also isn’t ideal. I wanted to report on groups of devices with a software count, but you can’t do this, for example, in a report I’d like to see that 5 devices have Software_X. It seems like you can only view this from the dashboard page for all devices at once or an organisation, and even there the filtering isn’t very useful. Lastly, our previous RMM solution had some helpful features that I miss: a preview/screenshot function so you can see the state of a device before connecting; a chat function to initiate contact before you connect (not only once you’ve already connected); and a network node feature where you can select a device as a network node and VPN tunnel to it remotely. That way, from your local machine you can access other devices and services on their network without needing to physically remote onto the customer’s device just to reach something on their network. **What problems is NinjaOne solving and how is that benefiting you?** Ninja allows us to remotely support thousands of devices whenever remote support is needed. ### 2. NinjaOne Has Improved Our Support Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Liam S. | Head of Projects and Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about NinjaOne?** We’ve been using NinjaOne for just over a month now, and overall we’ve been very impressed with the range of features and integrations available within the platform. The UI and overall user experience are clean and easy to navigate. Our engineers can move around the platform quickly without wasting time hunting for features or information, which has noticeably improved efficiency across the team. The available integrations have been a major benefit for us, particularly when managing customer environments. Performance has been solid so far. Remote access and device management tools respond quickly and reliably, and the onboarding process was straightforward. Getting devices into the platform was also much easier than with some other solutions we’ve used in the past. Support has been positive as well, with helpful responses and good documentation available when we need it. We’re only just starting to explore the AI and automation features, but what we’ve seen already looks promising. The intelligence and automation capabilities should help us streamline repetitive support tasks even further as we continue adopting the platform more widely. **What do you dislike about NinjaOne?** One area I feel could still use some refinement in NinjaOne is the Remote Desktop feature. Right now, it requires downloading and launching an RDP connector before you can start a remote desktop session. While this approach works, a more seamless, browser-based or built-in connection experience would help speed up remote support sessions and improve the overall workflow for engineers handling day-to-day support tasks. **What problems is NinjaOne solving and how is that benefiting you?** One standout capability is the ability to connect directly to a Domain Controller through NinjaOne and reset a user’s password without having to log onto the server itself. This has significantly reduced the amount of time users are unable to work, and it has helped us speed up our support response times. ### 3. Free Anytime Training and Instant Device Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | System Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about NinjaOne?** I really like that whenever I have questions about a feature or I’m looking into a specific automation, I can contact the NINJA One team for training at any time, and it’s free. On top of that, the application itself alerts me right away if any of my devices run into an issue or a failure. **What do you dislike about NinjaOne?** Sometimes when a workstation boots up, NinjaOne doesn’t start right away. There’s usually a short delay before it shows as online in my portal. **What problems is NinjaOne solving and how is that benefiting you?** Monitoring devices used to mean I had to check every device one at a time just to figure out whether anything had an issue. Now, NinjaOne collects that data for me, so I can see problems more quickly without digging through each device individually. It also lets me know whether my workstations are still within warranty, which saves me from having to look up that information device by device. ### 4. Seamless IT Management with NinjaOne - Highly Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** John S. | Director of Transformation, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about NinjaOne?** Overall Ninja's support is very good. The support team is responsive, knowledgeable, and always ready to assist with any issue, no matter how complex. They’ve been instrumental in helping my team maximize NinjaOne's capabilities. Our account manager has been equally amazing—proactive, attentive, and genuinely invested in our success. They ensure we’re getting the most out of the platform and are always available to guide us through any new developments or features. **What do you dislike about NinjaOne?** There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features. **What problems is NinjaOne solving and how is that benefiting you?** One of the standout features for me is the Patch Management functionality. NinjaOne helps tremendously with keeping our systems secure and up-to-date by automating the patching process across multiple endpoints. This saves us a significant amount of time and eliminates the manual effort usually associated with patch management. The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control. ### 5. A comprehensive solution for all remote desktop needs **Rating:** 4.0/5.0 stars **Reviewed by:** Marcin K. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about NinjaOne?** NinjaOne offers a variety of tools for remote desktop services, allowing for easy changes without interrupting the user. The ability to write scripts in CMD or PowerShell, along with a library of scripts created by Ninja, can be implemented on a computer instantaneously. You can access the file explorer and task manager from the available windows and quickly identify in-depth problems such as memory leaks. It's easy to learn, with much of it displayed on your dashboard. The customer support is excellent, offering one-to-one sessions and the usual technical support. As a frequent user of all the features, there are rarely any issues. **What do you dislike about NinjaOne?** The term "needs attention" is used as an umbrella term for all issues, making it difficult to understand the specific problems at first glance. Some features, such as the script library, can be hard to find for first-time users. **What problems is NinjaOne solving and how is that benefiting you?** The ability to remotley help users that require assistance, while being able to monitor and manaNinjaOne allows you to remotely help users who require assistance while being able to monitor and manage user systems effectively ### 6. Simple, Reliable IT Management with Powerful Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Edson Rui S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about NinjaOne?** What I like best about NinjaOne is how simple and reliable it is for daily IT management. The platform is very easy to use, remote access works great, and the automation features save a lot of time by reducing repetitive tasks. I also like having monitoring, patch management, and device management all in one place, which makes supporting users much more efficient. **What do you dislike about NinjaOne?** One thing I dislike about NinjaOne is that the ticketing system still feels a bit limited compared to more dedicated help desk platforms. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne helps solve several common IT challenges, especially around managing multiple devices and supporting users efficiently. For me, the biggest benefit is time savings and faster response to issues. I can quickly see what’s happening across all devices, troubleshoot problems remotely, and automate routine maintenance tasks instead of doing everything manually. Overall, it simplifies IT operations, reduces manual workload, and helps keep systems more stable and secure. ### 7. User-Friendly UI, Powerful Scripting, and Seamless Halo PSA Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Rob L. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about NinjaOne?** Coming from our previous RMM, I’ve found the UI and menus overall to be much more user-friendly. I’ve also found the scripting in Ninja, along with the community-approved scripts, to be massively helpful—both have saved us a huge amount of time. We have also been able to integrate it with our PSA Halo seamlessly and alerts fire perfectly and reliably. The platform response has been consistent and while price is higher than our previous RMM it is worth it for these features. A special note for support and account management, our account manager Carla has been amazing and always makes sure we are updated. **What do you dislike about NinjaOne?** My only real complaint with Ninja is on the RMM side: some of the menus aren’t consistent between views. For example, the Devices view allows more filtering than when you go into a site and then look at its devices. That said, it’s a minor frustration overall. **What problems is NinjaOne solving and how is that benefiting you?** We use NinjaOne for our RMM, online backup and SaaS backup. The alerting improvements alone with remediation has saved us countless hours is support time. The single pane of glass view for backup status has helped massively as well as before using NinjaOne we were using two different platforms for online backups and SaaS backups which meant wasted time looking at both panels for a single customer site. ### 8. Revolutionalised Our Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Drew B. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about NinjaOne?** Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices! I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys! We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery. I use NinjaOne every day and I honestly would be lost without it. **What do you dislike about NinjaOne?** Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good. I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... **What problems is NinjaOne solving and how is that benefiting you?** OS and Software patching and showing at a glance which devices this has failed on, and most importantly for us being able to automate scripts on devices which helps us keep other aspects of the workstations up to date. I also now have it monitoring my online servers as an uptime monitor to see if they are offline so I can find out before my users tell me. It is also providing us with backups and I can quickly access them via NinjaOne to download a file a user has mistakenly deleted. There is also an option to do a full image restore which we have been able to do when transferring a broken workstation into a virtual machine which is something we would not have been able to easily do before NinjaOne. We also use it for MDM to ensure that company owned iPhones are being updated and we can remote wipe them and change passcodes if users forget them. I can also push out apps to users to make sure they all have the ones they need to be able to do their work. ### 9. Every aspect of our journey with NinjaOne has been amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Tom M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about NinjaOne?** The most helpful aspects of Ninja are the hands-on approachable account managers and product specialists. If we have a query or a unique customer situation that we would like to use NinjaOne to resolve, I know I can reach out to Izgi Yesildal for a quick and concise solution. We try and integrate Ninja into as many aspects of our business processes as we can and it has become a core part of the services that we provide to our customers. We use multiple features of Ninja every day without fail. The integrations that Ninja provides are exactly what you would want and provide improved functionality without unnecessary clutter. I am yet to find an RMM platform that is easier to use and understand, easier to implement into an organisation, and provides better visibility of endpoints, SaaS backups, and networks. **What do you dislike about NinjaOne?** It would be nice if Ninja looked to their smaller partners to help with beta/testing features. We utilise or have knowledge/understanding of every feature that NinjaOne has to offer, to the point where I would consider myself a NinjaOne expert. Therefore, it would be nice to see Ninja acknowledging this and taking advantage of the knowledge/thoughts/insights that some of their smaller partners (with high exposure to features) have and can bring to the table. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne solves a couple of problems for us. 1. Far greater number of endpoints to technicians. - NinjaOne solves this problem by providing our team with top tier remote monitoring, management and support tools to provide our customers with responsive and efficient support. 2. Too many portals/platforms. - NinjaOne provides us with a single-pane of glass for all of our endpoint management needs. We are able to ensure updates & patching is completed and resolve any issues remotely, we are also able to control out backups with the same platform also with generate tickets for alerts within our PSA platform. (HaloPSA) ### 10. Fast Onboarding, Powerful Integrations, and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Russ A. | Systems and Infrastructure Administrators, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about NinjaOne?** I love the remote tool integrations, scripting capabilities, and patch management. The AI recommendations for patch management seems to be good, but is not something we rely on. Onboarding was fast and easy. Price/ROI per system is competitive and fits our budget as a SMB. Performance is great and we have had no issues with being able to access NinjaOne's tools or our remote systems. UI/UX is okay, but this is where I think it needs the biggest improvements as there are some workflows that are not intuitive. **What do you dislike about NinjaOne?** UI/UX is an issue for us. There are some work flows, menus, features that are not clearly mark as to their impact. We have put ourselves into the danger-zone with some automations features--ambiguous UI lead to user error, which lead to downtime, which lead to angry end users. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne has positively impacted our IT department across the board. From system monitoring to remote access to automation. I honestly could not imagine going back to our old way of operating. We are more informed and can manage our fleet more efficiently and our end users have defiantly noticed this change ### 11. Clear interface, rich integrations, and ultra-responsive support **Rating:** 5.0/5.0 stars **Reviewed by:** mikael.malvache@finmedgroup.com M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about NinjaOne?** Clear and easy-to-use user interface. Wide range of integrations, such as Intunes, as well as access to the API. Smooth native remote connection performance and very good responsiveness in scripts. Pricing is flexible and usage-based, allowing adaptation to the evolution of the IT infrastructure. New features are available for free testing. Support is responsive, professional, and available, in addition to the Dojo. AI features are integrated, particularly for Microsoft patches. **What do you dislike about NinjaOne?** Nothing to report at the moment. Some integrations are missing, like Sophos, but developments are coming very quickly. **What problems is NinjaOne solving and how is that benefiting you?** Ninja helps me daily with user support, managing my IT infrastructure in real-time, as well as tracking OS and software updates. I also appreciate the remote control feature, without having to use third-party solutions. The large-scale deployment of software and files is convenient, and scripts allow for quick problem-solving or diagnostics. ### 12. Ninja One Changed Our MSP Game **Rating:** 5.0/5.0 stars **Reviewed by:** Dondre L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about NinjaOne?** The single-pane-of-glass visibility is what stands out most. Being able to see all customer environments at a high-level overview, then drill down into specific endpoints in a few clicks, has cut our triage time significantly. For an MSP-style operation supporting multiple federal and commercial clients, that consolidated view is essential. A few specific things that have delivered real value: Automated patch management runs reliably across mixed Windows and macOS fleets, and the policy-based approach means we configure once and let it execute against the right device groups without constant babysitting. Remote access and scripting are tightly integrated, so our technicians can jump from an alert to a remote session to a remediation script without bouncing between tools. The built-in scripting library plus the ability to deploy custom PowerShell and Bash scripts at scale has replaced two separate tools we used previously. Alerting and conditions are flexible enough to tune out the noise. We've configured threshold-based alerts that route directly into our ticketing workflow, which keeps our SOC analysts focused on real issues instead of chasing false positives **What do you dislike about NinjaOne?** Currently nothing. The tool has been a pleasure so far. **What problems is NinjaOne solving and how is that benefiting you?** Before NinjaOne, we were stitching together multiple point tools to manage endpoints across distributed client environments one tool for patching, another for remote access, a separate scripting platform, and yet another for monitoring. That fragmentation meant slower response times, inconsistent reporting, and licensing costs that kept creeping up as we added clients. Documentation lived in one system while alerts fired in another, and our technicians spent too much cycle time pivoting between consoles instead of actually resolving issues. After standardizing on NinjaOne, those workflows collapsed into a single platform. We can now provision a new endpoint, apply policies, push patches, run remediation scripts, and remote in to troubleshoot from one console. A few specific problems it has solved for us: Slow incident response. Mean time to remediation dropped noticeably because alerts, remote access, and scripting all live in the same pane. Our technicians no longer chase context across tools. Patch compliance gaps. Automated patching with policy-based scheduling has pushed our compliance rates to near 100% across managed endpoints, which directly supports the CMMC and NIST 800-171 controls our clients require. Tool sprawl and cost creep. Consolidating onto NinjaOne let us retire several overlapping point products, which simplified vendor management and reduced overall RMM spend. ### 13. Reliable, Simple Remote Access That Streamlines Support **Rating:** 5.0/5.0 stars **Reviewed by:** Joe M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about NinjaOne?** What we like best about NinjaOne is its reliability and simplicity for day-to-day operations. We primarily use it for remote access and monitoring system resource usage, and it performs consistently well. The interface is straightforward, making it easy to quickly connect to machines and identify issues without wasting time. It has helped streamline our workflow and improve response times when supporting clients. **What do you dislike about NinjaOne?** At this point, the main downside with NinjaOne is really our own lack of deeper understanding of the platform. It offers more features than we’re currently utilizing, and we know we’re not taking full advantage of everything it can do. More accessible or structured training would help us close that gap and get the most value out of it. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne is helping us solve the challenge of managing and supporting multiple systems efficiently without needing to be onsite. The remote access allows us to quickly connect to client machines, troubleshoot issues, and resolve problems in real time, which significantly reduces downtime. The monitoring of system resources also helps us proactively identify potential issues before they become bigger problems. Overall, it improves our response time, reduces unnecessary travel, and allows us to support more clients with the same team. ### 14. Simple, Fast, and Powerful IT Management with NinjaOne **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea G. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about NinjaOne?** What stands out most about NinjaOne is how simple and fast it makes IT management, without sacrificing power. The interface feels clean and intuitive, so I’m not digging through endless menus just to find what I need. At the same time, it’s still very capable: remote monitoring, patch management, scripting, and automation all feel tightly integrated rather than bolted on as separate pieces. Another major plus is its speed and reliability. Tasks like remote access or running scripts usually execute quickly, and that makes a real difference in day-to-day IT work. **What do you dislike about NinjaOne?** One area for improvement in NinjaOne is reporting flexibility, as more advanced or highly customized reports can sometimes require additional effort. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne addresses key IT operations challenges by bringing RMM, endpoint management, patching, and MDM together in a single platform. It gives me centralized visibility and control across all devices, automates patching to support security and compliance, and makes both endpoint and mobile device management easier to handle. As a result, it has improved operational efficiency, reduced tool sprawl, strengthened our security posture, and enabled a faster, more proactive approach to incident response. ### 15. NinjaOne RMM: Intuitive, Reliable Automation That Boosts IT Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Amir F. | Endpoint Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about NinjaOne?** NinjaOne RMM has been a game changer for our IT operations. The platform is incredibly intuitive, making it easy to onboard our team without a steep learning curve. We’ve especially appreciated the reliability of its remote monitoring and management tools—everything runs smoothly and consistently, which gives us peace of mind when managing multiple endpoints. Automation features have saved us countless hours on routine tasks, allowing us to focus more on strategic work. On top of that, their customer support is responsive and genuinely helpful. Overall, NinjaOne RMM has significantly improved our efficiency and visibility across our infrastructure. **What do you dislike about NinjaOne?** NinjaOne RMM works well for general monitoring and management, but we’ve struggled with its software rollout capabilities. The process isn’t very user-friendly, especially when trying to deploy applications at scale. Setting up deployments can feel overly complex, and troubleshooting failed installations takes more time than it should. Compared to other tools we’ve used, the lack of flexibility and clarity in the rollout workflow has been a noticeable drawback. **What problems is NinjaOne solving and how is that benefiting you?** One area where NinjaOne really shines is remote support. Controlling remote sessions and jumping in to help users on demand is straightforward and efficient. The connection process is quick, and the tools available during a session make it much easier to diagnose and resolve issues in real time, which has been a big plus for our support team. ### 16. Ninja One. Manage your device fleet easily and organized. Indispensable. **Rating:** 5.0/5.0 stars **Reviewed by:** Alfonso B. | Responsable del Departamento Técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about NinjaOne?** For us, Ninja One has been a revolution. It allows us to maintain, monitor, update, and provide agile and fast support to all our clients' device fleet in an organized and simple way. From case management, integrated remote access on the platform, device updates, the ability to create custom automations and scripts. Everything in Ninja One exudes an air of simplicity and ease that allows us IT administrators to perform quality work and, above all, facilitate tasks that previously took us much more time and caused more inconvenience for the client. The implementation was very simple and the support from Ninja One assisted us from the very beginning with onboarding in our language, which facilitated the entire integration. The integration with clients has been very easy and they are delighted with the protection and security they now have. For our company, it has become our daily work center and we are delighted with the tool. After more than 3 years of operation, we still think it is a great tool. **What do you dislike about NinjaOne?** For us, the ticket system needs an improvement since it is very simple and we miss basic functionalities such as being able to delete or edit private notes or being able to attach a signature in the responses we give to clients. We would also like to be able to customize the response templates in cases to include corporate imagery. Even so, the system is fully functional and receives updates frequently, which helps to refine little things. **What problems is NinjaOne solving and how is that benefiting you?** Before starting with this product, we found that the maintenance and management of our clients' device parks took us a lot of time and involved many repetitive tasks. We needed several third-party tools and platforms to do the work, which made management very difficult for us. Since we have Ninja One, we have everything integrated within the same tool, and our management of the device parks has become much easier as we have been able to automate many of the processes that required us to invest a lot of technician time to complete. ### 17. Indispensable product for IT administrators **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo S. | Técnico-Consultor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about NinjaOne?** What I like most about NinjaOne is how easy it is to use and everything you can do from a single place. You can check the status of devices, apply patches, automate tasks, and even provide remote support without any hassle. Everything is well organized and you don't have to keep jumping from one tool to another. **What do you dislike about NinjaOne?** What I don't like so much is that it's not easy to set up at first. Although the platform is quite intuitive overall, there are certain things that could be better explained or more automated. **What problems is NinjaOne solving and how is that benefiting you?** It helps us solve typical IT management problems, such as equipment control, patch installation, or lack of visibility over the status of systems. Before, we had to do many of these tasks manually or use several different tools. With NinjaOne, everything is centralized, so we save a lot of time and avoid errors. For example, if a device has a problem, we can detect and fix it remotely without having to be physically there. This greatly improves efficiency and allows us to focus on more important tasks. ### 18. RMM for MSPs that focuses on speed, efficiency, technical support and new features in quick cadence. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas A. | Senior Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about NinjaOne?** The speed and quickness to move around in the User Interface is quite refreshing and seems to be a core value to the product. Our migration was from another well established RMM, and the customer support we received along the way was invaluable. The system is also easily approachable on otherwise typically complex topics - scripting primarly. We were able to integrate several nested policies with minimal effort. So far the account management team as well as the technical support teams have been helpful, quick to provide resolution and be helpful overall. It integrates very well with our PSA and EDR software. The Ninja Remote capabilities are also feature reach. Our initial impressions and continued daily use continues to be positive. We depend on NinjaOne to support our customers and it does not disappoint. **What do you dislike about NinjaOne?** The reporting feature is a bit lackluster. **What problems is NinjaOne solving and how is that benefiting you?** Ability to quickly and remotely support our customers is the priority, and it does the job very well. The feature set continues to grow and has been extremely dependable for all aspects that we utilize it. ### 19. NinjaOne does everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Scott B. | Group IT Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about NinjaOne?** Ninja's ability to streamline our endpoint management is priceless. From Windows desktops to Android device management, NinjaOne does it all. The Apple and Android MDM capabilities are what really sets NinjaOne miles above the rest, to be able to manage all of our devices irrespective of platform is a game changer. The real-time performance metrics are incredible and allow my team to manage all of our endpoints quickly and effectively, saving time, money and valuable resources that we can deploy elsewhere with the knowledge that NinjaOne has us covered. The number of integrations is also really good, be it end-point security, remote management or backup, NinjaOne has it covered. The on-going development of NinjaOne is also great to see. In the 4 years or so that I've been using NinjaOne, it's developed so much, so it's exciting to see where it will be in the next 5 years! A shout-out to or account Manager, Marco. He's always approachable, knowledgeable and down-to-earth - such a great guy! **What do you dislike about NinjaOne?** It's hard to say, I like all of Ninja's features. **What problems is NinjaOne solving and how is that benefiting you?** Software Patching - We can ensure patch compliance much easier with NinjaOne than we could with WSUS. Reporting on software patching is very good too. Proper RMM - Giving us full metrics of devices as and when my team need them. MDM - Managing both Apple and Android devices in the same platform as our Windows endpoints is really useful. ### 20. Robust all-in-one platform: monitoring, patching, and deployment simplified **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy S. | Responsable Informatique, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about NinjaOne?** An incredibly robust all-in-one platform. NinjaOne radically simplifies monitoring, patching, and software deployment. The interface is designed for technical efficiency, and the reliability of the agent allows us to maintain our network with great peace of mind. It is the ideal central tool to orchestrate our IT and security from end to end. Integration with all operating systems or platforms. Very good technical support and regular guidance on products and new features. Honest pricing. Their product correctly integrates AI. **What do you dislike about NinjaOne?** After several years of use, I have not encountered any drawbacks with their products. **What problems is NinjaOne solving and how is that benefiting you?** Before NinjaOne, patch management and routine maintenance were extremely time-consuming and error-prone manual tasks. We struggled to keep all systems up to date. Today, thanks to their automation policies, everything is done in the background. We have transformed days of manual work into automated processes, saving us easily about ten hours a week. The main benefit is that our team is no longer in a reactive mode or "firefighting," but can focus on higher value-added IT projects. ### 21. Clean UI, Seamless Integrations, and Powerful AI-Driven Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Singh I. | ., Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about NinjaOne?** The simplicity of the software, UI interface is so clean and easy to manage and work with . Integration with 3rdparty vendors have made it eay for us to manage everything from single platform. Performace of ninjaone rmm is amazing , real time activity logs are simplest to read. Ninjaone has helped us to reach amazing ROI because with all in one platform solution helped us to not to go to different vendors for supporting our customers. NInjaone support and onboarding have also helped a lot along the way wherever we were stuck. The patch management using AI and AI driven analysis has made our technician's life easier when it comes to patching devices as it provides information regarding KB articles and more which reduces risks and enhance the stability. **What do you dislike about NinjaOne?** Fancy Modern Theme missing, ninjaone should bring more fancy themes for customer matching the AI modern market. Also Dashboard should have option to reject KB articles using KBs instead of going in policy. Moreover MFA timeout should be increased . Ninjaone technicians should be able to disable the ninjaremote toast bubble which appears after connect to clients machine. THere should be an option to hide that for some clients. **What problems is NinjaOne solving and how is that benefiting you?** This tool is helping us reducing complexity and switching between different vendors. Automated patch management is big for us. ### 22. Stable remote tool and efficient patching – NinjaOne saves us a lot of time **Rating:** 4.5/5.0 stars **Reviewed by:** Tobias K. | Auszubildener als Fachinformatiker in der Systemintegration, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about NinjaOne?** The biggest advantage of NinjaOne for me is the direct work on the system level. We can distribute scripts and patches in the background, which greatly facilitates client management. The rollout process and onboarding of new devices are excellently implemented and save us a lot of time. The integrated remote tool runs absolutely stable and offers top-notch performance for remote maintenance. Thanks to the clear interface, navigation in the console is self-explanatory. And if a question does arise, the quick and competent support helps immediately. **What do you dislike about NinjaOne?** Although patch management usually runs smoothly in the background, error analysis can sometimes be a bit tedious. When an update fails on a client, one wishes for more detailed error messages in the console, instead of having to occasionally sift through local log files. **What problems is NinjaOne solving and how is that benefiting you?** The biggest advantage of NinjaOne for me is the strong combination of comprehensive endpoint management and cloud infrastructure. For a company with multiple locations like ours, the cloud solution makes management incredibly easy and limitless. The integrated patching works excellently: updates and scripts can be conveniently controlled centrally and rolled out completely unnoticed in the background at the system level. This not only saves us countless hours of manual work but also ensures a consistently high level of security across all locations. ### 23. Fast, Clear UI and Seamless Apple Business Manager Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan M. | Technical Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about NinjaOne?** The UI is easy to grasp, and the features are presented clearly without an overwhelming amount of fluff. Integration with Apple Business manager took a bit to get rolling but once we're were there, it was seamless. It loads very quickly, don't have to refresh a bunch of times. Pricing is competitive, you definitely feel the value once you're using it on a day-to-day. Haven't really been able to delve to deep on the AI side of things unfortunately, too early in adoption to comment. **What do you dislike about NinjaOne?** Support has been hit or miss. Too many L1 checks - we're technicians running this thing, we don't need to cycle through rudamental checks to identify a source to the problem, though this is not a reflection on the app. I feel the ticketing app could have better defined features that are easy for a non-technical person to understand. **What problems is NinjaOne solving and how is that benefiting you?** The RMM features are excellent. Automation library is effectively replacing Intune. It deploys faster, is more responsive and the remote tool handles like a luxury car. We're able to delivery faster more effecient support as a result. ### 24. Best Windows RMM Software Systems Admins and IT Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | IT Infrastructure & Cloud Solutions Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about NinjaOne?** NinjaOne is a superior IT management solution that streamlines operations through a unified, high-speed platform. Unlike other sluggish RMM tools, its responsive dashboard and modern interface make managing endpoints effortless. With robust features like proactive monitoring, remote control, and seamless patch management, it has significantly boosted our team's productivity and efficiency. **What do you dislike about NinjaOne?** There seems to be quite of agent updates, but it does allow stability and new features. We use to use URLs for automation but when an agent is updated, it breaks the URLs in our script. The work around we have in place is to save the installer package and host it internally, but the drawback with this is that the installer is installing an older agents and not the latest one available. We do update the installer manually but this is manual process. **What problems is NinjaOne solving and how is that benefiting you?** We used to manage our endpoints with TeamViewer, but it doesnt give us all the capablities of a complete RMM software like patch management, detailed system information and assest management. With NinjaOne, it's allows us to do this and more. ### 25. Excellent RMM. **Rating:** 5.0/5.0 stars **Reviewed by:** Karl S. | Desktop Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about NinjaOne?** It has allowed us to catch so many things as an inventory management tool and as an MDM as far as detecting missing software. It also has allowed us to build an automation library and better manage software and updates on our endpoints, reducing the need to remote in. We find the product to be worth the cost. **What do you dislike about NinjaOne?** We have had mixed experiences with our account reps. Our current one, Marissa Galaviz is incredible though and has already made an impact in our usage of NinjaOne. We have also had mixed experiences with support. Typically support is great for regular tickets, but when reporting errors that Ninja has caused, there can be an extreme delay in getting these issues patched and communication could be worked on as far as status updates. For instance, I've had a ticket open with them since September and have had to reach out each time I wanted an update. **What problems is NinjaOne solving and how is that benefiting you?** It has solved a lack of control over devices. Before, the only control we had over devices was PDQ and actually remoting in to the machine. There was nowhere to get a software inventory or confirm that devices had all the mandatory security programs. Ninja provides us full visibility into every endpoint and despite just being an RMM, has proved itself to greatly impact our security as a company as well due to the visibility and patching it allows. ### 26. Great experience **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen E. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about NinjaOne?** We’ve been using NinjaOne for some time now, and it has truly transformed the way we manage our IT operations. The platform is very user-friendly, and having all our tools consolidated in one place makes it much easier to monitor our devices without constantly switching between different systems. The automation features have saved us a significant amount of time on routine tasks, allowing us to concentrate on the work that actually drives our projects forward. Additionally, their support team has been excellent always quick to respond and genuinely helpful. I would gladly recommend NinjaOne to any IT team looking to streamline their processes and improve efficiency. **What do you dislike about NinjaOne?** If I were to suggest an area for enhancement, it would be the reporting features. While the built-in reports are solid, having greater flexibility to adjust them to our own metrics or particular requirements would be very helpful. A bit more control in this aspect could make an already outstanding tool even more effective. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne has eliminated many of our daily IT frustrations. Having everything consolidated monitoring, patching, and remote support n a single platform has made our work much simpler. Previously, we had to switch between multiple tools to manage devices, but now everything is accessible from one dashboard. This has saved us a significant amount of time and made our processes much more organized. The automation features have been especially beneficial. Routine tasks like patching, software installations, and maintenance checks now run automatically in the background, allowing us to concentrate on more important projects. This shift has reduced human errors and increased our overall productivity. Our security has also seen noticeable improvements. With automated patching and updates, we feel much more assured that our devices remain protected and compliant without the need for constant manual oversight. This proactive approach is crucial in today’s environment. Remote access has truly transformed our support capabilities. We can resolve issues quickly, regardless of where users are located, which has led to faster response times and greater satisfaction among those we support. Overall, NinjaOne has made our IT management faster, more secure, and much smoother. It’s one of those solutions that immediately proves its value once you start using it. ### 27. Great RMM and IT management software **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas P. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about NinjaOne?** -Ninja is super lightweight and robust, we have had little to no issues deploying it, and managing computers and servers via Ninjas capabilities. -The capability to run CMD/Powershell/Registry/File explorer changes is extremely helpful. -Very nice dashboard, easy to use and understand with guides/dojo community -Very easy to manage and implement into the business -So far have not had to use customer support too much, but our account manager is great and responsive -It is my go-to everyday program for user support -Very easy to integrate into the business **What do you dislike about NinjaOne?** -Sometimes, after a computer has been inactive for a while (2+ months, and primarily MAC OS), they seem to never "check in" again, and a reinstall of the software is required to get it functioning again. -MFA is required often, even when you are logged in. I understand security is a must, but it's frustrating when I need to enter MFA for the 3rd time in a day to run a CMD command **What problems is NinjaOne solving and how is that benefiting you?** -Ninja is our RMM for the business, without it we would not be able to manage computers centrally, push updates, software installs, check health of devices and more.. -Allows our team to easily see IT assets within the business ### 28. Unified Interface Makes Endpoint Management Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** György R. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about NinjaOne?** I like the unified interface pretty much, as it allows me to quickly create a structure where organizing and locating my endpoints is very straightforward. Additionally, when I open one of my endpoints, the overview blade proves to be both convenient and sophisticated. Running a script or accessing the desktop is also quite easily accessible. The deployment with the lightweight agent is also efficient, especially when I integrate it with our OS installer solution. **What do you dislike about NinjaOne?** Even though NinjaOne is one of the better RMM tools I have ever used, I have a few pain points and limitations. For example you can run scripts easily, but building if-this-then-that style automations across systems is still somewhat manual. On the other hand Reporting could be more granular, the built-in reports are useful but not highly customizable — especially if you need detailed executive or compliance reporting. The built-in remote access tool is reliable but lacks advanced features like multi-monitor management finesse, file transfer queues, or detailed session logging that some other platforms offer. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne solves the challenge of managing and maintaining a large number of endpoints efficiently from a single, unified platform. It automates routine IT tasks such as patching, monitoring, and remote support, which significantly reduces manual workload and human error. ### 29. All centralized: clear interface, remote access, and top-notch integrated backups **Rating:** 5.0/5.0 stars **Reviewed by:** Florian B. | Support Informatique, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about NinjaOne?** The fact that everything is centralized is a real advantage: the interface is clear and pleasant to use. I also appreciate the ability to connect remotely to computers, perform a number of actions remotely, and see any potential performance issues if there are any. The integrated backups are super useful, as is the ticketing system that we use daily in our company. Additionally, the SaaS backup connected very easily to our Microsoft environment. **What do you dislike about NinjaOne?** There are several things I would like to see improved in certain features. First of all, for the tickets, I would like the ticket form to be editable at the field level, which is not the case at the moment. Then, for the use of NinjaOne agents on the phone, it would be nice to be able to back up contact lists and have a tool to transfer them from one phone to another. That would be a great feature to add. **What problems is NinjaOne solving and how is that benefiting you?** There are plenty of features, and the ones that NinjaOne handles best, in my opinion, concern the management of devices that are not at the specific site where I am located. Moreover, NinjaOne often organizes interviews to keep us informed about new developments and to check if we need to discuss a particular feature. It is a tool that I use every day and that I could no longer do without to manage my company's IT infrastructure. ### 30. Seamless, Fast RMM with an Intuitive UI and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ihsaan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about NinjaOne?** A very seamless product in terms of RMM management and monitoring workstations at a glance. The UI is extremely easy to see and navigate through. It's not a million different things crammed onto one screen, it's divided up in (in my opinion) reasonable sections to keep a technician focused and not all over the place. The integrations are great, I've integrated with ITGlue and later Hudu, both gave all the details for documentation (FYI Hudu captures more from Ninja than ITGlue regarding endpoint details.) Also with how growing these guys are, many vendors for other tools have detailed documentation on how to setup APIs or certain scripts. Everything is fast, especially with their own RMM tool. Works great on both mobile and PC/MAC. They offer Splashtop and Teamviewer integrations but honestly, their own Remote Desktop tool has everything you need, from remote assistance to file transfers. You can even remote into a session while the endpoint is being used by an end user without disturbing them. Pricing and terms are great. You don't have to pay THOUSANDS of onboarding fees (like some other options) or lock yourself into a 3 year contract. They do have a 60 day cancellation notice but honestly that's not too bad. Their sales, onboarding, and support staff are a breath of fresh air. At least in my experience, I wasn't being pushed into buying a product, but rather approached in a way to see if my company and Ninja were compatible. I honestly did not feel pressured at all during the sales process. (Shoutout to Estefany!) My account managers have always taken care of me directly. Making changes to my account or asking features to be turned on or off is just a text or e-mail away. I know a lot of people wonder how much AI is being implemented. At the time of writing this review they are working on an AI assistant within the technician portal, but they did just release a Vulnerability Management tool that actively scans for potential issues with out of date software or patch management, and comparing to real time data of what's going on in the world. Excited to see how that rolls out. Oh they also have an inhouse solution for databack and image backups. Need to upgrade a computer for replace one that died for a C-Level exec who's very picky about their setup? Flawlessly download the image and boot to that image on the new computer and it loads right up just like the old machine. **What do you dislike about NinjaOne?** They did roll out their own "PSA" which...they already have their own ticketing system, but this "PSA" was mainly just a finance piece, and it's just not there yet. Which is sad, because many folks (especially those just starting out) are having to save up for PSAs like HaloPSA, or opt into a monster holding contract from Autotask or ConnectWise, or they gotta go to Syncro that doesn't have an integration with Ninja (Yet). **What problems is NinjaOne solving and how is that benefiting you?** As someone starting their own MSP from the ground up, NinjaOne has provided an affordable but feature rich product that has me well equipped to take on any new clients. Even when I grow I see Ninja as the premium RMM solution. Also I like not being locked into a 3-5 year contract with a ball and chain. ### 31. Straightforward Navigation and Efficient Remote Access for Device Management **Rating:** 5.0/5.0 stars **Reviewed by:** James N. | Animal Care Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about NinjaOne?** The layout is straightforward and easy to navigate, especially for device management and quickly finding the information I need. I also like that devices can be organized by organization and location. Alerts are easy to set up and are simple to understand once they start working. The Ninja Remote Tool is very efficient and typically takes only 1–2 clicks to access the device I need, without requiring any extra input from an end user. **What do you dislike about NinjaOne?** There are a lot of sections to navigate, but I think it may be easier to understand once I’m able to complete more training through their Dojo/Academy. **What problems is NinjaOne solving and how is that benefiting you?** Ninja Remote access for user devices makes my job much easier. The full machine access it provides lets me troubleshoot issues much faster than other remote tools I’ve used. The interface is very easy to understand and allows me to see any possible issues quickly. The integration and performance capabilities of NinjaOne are helping me solve common IT issues quickly. I also appreciate the support help and onboarding process being easy. I'm always able to get help when I need it and our rep always gets back to us quickly if there are any issues. ### 32. Simple, Evolving All-in-One RMM with a Powerful Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Michele R. | Infrastructure and Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about NinjaOne?** Simple dashboard, single pane of glass, easy to use and to search things on. I like that the platform is continuosly evolving, granting new features (most of them included, without the need of purchase add-ons). NinjaOne is a full RMM solution, being able to serve as Asset Management, Remote Connection, Ticketing, Vulnerability Management and much more, without external add-ons, and furthermore expandable with 3rd party apps. **What do you dislike about NinjaOne?** Removal of TeamViewer as add-on was a bit of a downgrade, but I'm confident that NinjaRemote will be improved in the future, being even a better overall solution. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne is helping us to keep our Inventory up to date, as well than patching our systems and run automated scripts on custom dynamic groups. We are able to track device warranties, monitor their health in real-time and send custom alerts based on these and other KPIs. The search is really powerful and able to find in seconds the device you are looking for, allowing also to save it as a custom search for later. ### 33. Fast, Reliable Remote Access with a Clear Dashboard and Proactive Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Ernestas P. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about NinjaOne?** The remote access is fast and reliable, which is essential when supporting multiple clients throughout the day. The device dashboard gives a clear overview of all endpoints across different organisations, and the alerting picks up issues like offline devices or low disk space before clients even notice. The per-device Ninja URL is also a handy touch when working tickets - you can pull up full device details instantly without searching around. **What do you dislike about NinjaOne?** The reporting could be more flexible - it works but customising reports to match specific client needs takes more effort than it should. The policy management also has a bit of a learning curve initially, especially when managing multiple client environments with different configurations. Minor gripes overall but room for improvement. **What problems is NinjaOne solving and how is that benefiting you?** Managing a large number of endpoints across multiple client organisations used to mean a lot of manual checking and reactive support. NinjaOne centralises everything into one place - device health, patching, alerts and remote access - which means we can be proactive rather than waiting for users to report issues. Automated patching across all clients saves significant time each week and the remote access tool means we can resolve issues quickly without needing to be on site. Overall it reduces response times and makes managing multiple clients at scale much more manageable. ### 34. Efficient Endpoint Management with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** SAJID AHMED K. | IT Technical Support Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about NinjaOne?** What I like most about NinjaOne is that it’s an all-in-one platform that makes endpoint management much simpler. Its automation features save me time by taking care of routine tasks like patching, and the remote access is fast and reliable, which makes providing support a lot easier. I also appreciate the clean dashboard, since it offers a quick, clear snapshot of overall system health. **What do you dislike about NinjaOne?** One area where NinjaOne could improve is reporting and customization. The existing reports are helpful, but they can feel somewhat limited when I’m trying to generate more detailed or highly tailored insights, which sometimes leads to extra manual work. In addition, the initial setup and policy configuration can be a bit complex, especially for new users, and would benefit from more guided onboarding or ready-to-use templates. Occasionally, there are also slight delays in patch deployment or endpoint updates, which can affect time-sensitive maintenance tasks. Overall, better report flexibility, a simpler onboarding experience, and stronger real-time responsiveness would make the platform even better. **What problems is NinjaOne solving and how is that benefiting you?** We struggled to manage multiple endpoints across different tools, which made monitoring, patching, and support time-consuming and inconsistent. With NinjaOne, everything is centralized, so we can monitor systems, deploy patches, and manage devices from a single platform. This has noticeably improved our efficiency. Routine tasks are now automated, which reduces manual effort and saves us several hours each week. Remote support is also faster and more reliable, improving response times and overall user satisfaction. Overall, NinjaOne has helped us maintain better system health, reduce downtime, and streamline our IT operations. ### 35. All-in-One Remote Monitoring with Strong Automation and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Test S. | IT Support, Photography, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about NinjaOne?** combining remote monitoring, patch management, and backup in a single intuitive interface. This reduces the need for multiple tools and keeps workflows streamlined. Its strong automation features help IT teams handle routine tasks efficiently with minimal manual effort, while maintaining fast performance and clear endpoint visibility. Additionally, its reliable customer support and smooth onboarding process make it a practical choice for teams of any size. **What do you dislike about NinjaOne?** One downside of NinjaOne is that its reporting features can feel somewhat limited or less customizable compared to more advanced enterprise tools. Some users also find the pricing a bit high as they scale, especially for smaller teams. While the platform is easy to use, deeper customization and advanced configurations can be restrictive. Additionally, certain integrations and features may not be as extensive as those offered by more mature competitors. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne mainly solves the problem of fragmented and complex IT management by bringing monitoring, patching, automation, and support into one unified platform. This eliminates the need for multiple tools and gives full visibility over all devices, helping teams detect and fix issues faster. ### 36. Very powerful tool for everyone who can script **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer B. | Full Supporter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about NinjaOne?** It is a very powerful tool – provided you can script ;) If not, you are heavily reliant on either piecing together script snippets from the library or having someone who can script. **What do you dislike about NinjaOne?** I must honestly admit that I don't find the interface particularly intuitive. To me, a lot of it seems very nested. Perhaps one could offer a few more sub-items on the homepage or implement more branches or direct entries from the dashboard so that one can reach the desired areas more quickly. **What problems is NinjaOne solving and how is that benefiting you?** I don't quite understand the question, it's a bit oddly phrased. But I assume it's about what problem NinjaOne solves for us and how we benefit from it. Yes? So, we used to work with Matrix 42. The packages there required their own Matrix script language. Only one person in the entire company was really good at it. So we were completely dependent on external help. Ninja can interpret shell scripts, which many more people can do, and you can also get a solution from the internet faster. Or from AI. As a result, more people can now build packages faster and more people can help patch the devices and equip them with new software. Everyone benefits from this. ### 37. NinjaOne: Seamless Remote Access and Deep Insights for IT Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jan T. | IT Operations & Infrastucture Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about NinjaOne?** We started using NinjaOne last year, and it has become an excellent support tool for our IT team. In my opinion, it's one of the best and most seamless solutions for remotely accessing user PCs. The depth of information we can extract is incredibly helpful for our daily work. **What do you dislike about NinjaOne?** One downside of NinjaOne is that policies can be surprisingly difficult to work with. Setting them up the way you want isn't always straightforward, and it often takes more trial and error than expected **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne solves our remote support and device management challenges by giving our IT team a single, seamless platform to access and troubleshoot user PCs. The depth of device information we can pull hardware details, installed software, system health, and more allows us to diagnose and resolve issues faster, often without needing to disturb the end user. This has significantly improved our response times and day-to-day efficiency. ### 38. Easy Device Management, Fast Automation, and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kristian O. | Senior Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about NinjaOne?** I like how easy it is to administer devices. Making new packages is easy, deploying updates is a breeze. I am now trying out the backup platform and really enjoy how simple it is to setup. Integrations are easy and most work out of the box and if they don't the support or the ninja dojo usually has a good guide to set you straight. The performance is also great, I can kick off an automation or run a script and within minutes I have the result available to me. Pricing is good too given how many features are available. **What do you dislike about NinjaOne?** Sometimes I get a bit lost in the menu's and have to think about the specific verbiage like overrides vs devices on the policy tab. Other than that though Ninja is a phenomenal RMM tool **What problems is NinjaOne solving and how is that benefiting you?** Patching, automation, remote management, device access, WOL, asset tracking etc.. it's a phenomenal platform ### 39. NinjaOne’s RMM Delivers Fast Visibility and Efficient Laptop Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dave M. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about NinjaOne?** What I like best about NinjaOne is the strength of its RMM platform and how quickly it gives our team clear visibility into our environment. It has significantly improved the speed and efficiency of managing our fleet of laptops by allowing us to monitor device health, deploy updates, troubleshoot issues remotely, and stay proactive instead of reactive. The interface is clean, responsive, and easy to navigate, which helps our IT team work faster and with more confidence each day. **What do you dislike about NinjaOne?** The reporting and analytics are OK. I wish it had better AI integration. Also the ticketing is OK. We went forward with a different ticketing solution. Price creeps are not significant but could be more competitive. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne is solving several important business problems for our IT department. It provides a centralized platform to manage and support our fleet of laptops and other endpoints across multiple locations without needing to add additional staff. The platform helps us stay proactive by identifying issues early, automating routine maintenance, improving patch compliance, and reducing downtime for users. It also speeds up remote support, allowing technicians to resolve problems faster with less disruption. Additionally, the WinGet integration has helped us patch and deploy software updates more quickly and efficiently across systems. Overall, NinjaOne has improved efficiency, increased visibility, strengthened endpoint management, and helped our lean IT team scale support effectively. ### 40. NinjaOne is our favorite RMM tool, super fast and easy, and saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Zach O. | IT Lead Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about NinjaOne?** NinjaOne Connect, allows us to connect to help someone even if we don't have the agent installed yet, testing out this new feature but looks promising and fills a need we have wanted in the past. **What do you dislike about NinjaOne?** Maybe to make a custom device list/filter from an excel upload, we sometimes need to run a script on a certain set of computers that we have as a list in excel. **What problems is NinjaOne solving and how is that benefiting you?** Remote support is the biggest feature for us, along with patching automation. It saves us a lot of time by streamlining and automating the patching process. We use the tool daily and can access it from any location. The cost is good compared to others, especially considering the value we get from it. We can also push files to computers in bulk and run reports on systems, which has been useful. Overall, it’s a great tool for keeping track of inventory and warranty information. ### 41. Easy and powerfull to push applications, policies and scripts **Rating:** 4.5/5.0 stars **Reviewed by:** Jan M. | IT Specialist Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about NinjaOne?** We use NinjaOne day to day and it’s basically part of how we run IT now. Remote PowerShell is a big one for us as it makes it easy to manage devices without bothering the user. Pushing scripts is simple, and I like that you can run them with different permission levels depending on what you need. I also like that there’s a few different ways to get into endpoints, so you’ve got options depending on the situation. The SentinelOne integration is solid, and the built-in backup stuff is a nice bonus too. Another thing that’s been handy is being able to add end users so they can remote into their own machine when needed. Overall it’s powerful, easy to use, and it’s made supporting our environment way smoother. **What do you dislike about NinjaOne?** The main thing I miss is better real-time reporting when doing big script pushes. Like a live dashboard that shows what worked, what failed, and the actual error reason. It would make bulk deployments a lot easier to track and troubleshoot. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne is helping us streamline software installation and patch management across all endpoints, saving significant time while ensuring systems remain up to date and secure. The remote monitoring capabilities allow us to proactively address issues like low disk space or high memory usage before they affect end users. Its structured device grouping makes it easy to target the right machines, apply site-specific settings, and manage environments more efficiently. I'm especially excited about the new AI-powered patch management features, which promise to take automation and accuracy to the next level. ### 42. Easy to Use, Quick Deployment, and Strong Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Senior IT Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about NinjaOne?** What I really enjoy about NinjaOne is how easy it is to use. It was also simple to deploy across our fleet with a single download. The documentation is strong and genuinely helpful, and if it doesn’t cover what you need, you can reach out to customer support for assistance. We use the ticketing system daily for our users, and it includes a lot of features, including MDM, which we’ve started using for our loaner equipment. We were also able to integrate from SolarWinds to NinjaOne with ease. We’ve been using MDM a bit more recently, and it was new to me at first. That said, they have documentation that helps you set up everything you need, with step-by-step guidance on what each setting does. It also looks like the information is current. **What do you dislike about NinjaOne?** I dislike that after 10-15 minutes it logs you out and have to relog in. After using the system more, it looks like you can change this setting. But for security reason we don't. **What problems is NinjaOne solving and how is that benefiting you?** I like being able to manage tickets, and how easy it is for users to submit a ticket. I also appreciate being able to remote into PCs that only have an internet connection. ### 43. Versatile Asset Management with Excellent Remote Access and Flexible Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Richard T. | Senior IT Manager, Security & Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about NinjaOne?** NinjaOne has become central to how we monitor and work with assets across the organisation, and its versatility is what stands out most. The ability to filter assets based on multiple criteria, save the result as a dynamic group, and then assign a task to that group is a real time-saver — what used to be a fiddly manual process is now something I can set up in a couple of minutes and leave running. The remote access tooling is another standout. Being able to connect to assets across the organisation in several different ways — remote desktop, remote command prompt and PowerShell, remote file browser, remote task manager, and more — all from within the same platform makes day-to-day work genuinely convenient. For a lot of issues I can diagnose and resolve things in the background without ever interrupting the end user, and when a full remote session is needed it's just a click away. The solution is also highly customisable. Being able to configure custom thresholds for notifications across servers, workstations, and laptops makes daily maintenance considerably easier. Instead of drowning in noise, I get alerted on the things that actually matter for each class of device, and I can tune those thresholds as our environment changes. The UI is clean and logically laid out, so finding the device, policy, or script you need doesn't take much hunting. Policies inherit sensibly, which keeps the admin overhead low even as the estate grows. Overall, NinjaOne has struck a good balance between being powerful enough for complex estate management and approachable enough that you're not constantly fighting the tool. The dynamic grouping, threshold customisation, and integrated remote access have paid back the time invested in setting it up many times over. **What do you dislike about NinjaOne?** Although the NinjaOne mobile app works great and has helped in some tricky situations when being away from my laptop, it would be nice to see more of the features included in the app. **What problems is NinjaOne solving and how is that benefiting you?** Dynamic groups are a real time saver when running tasks across a filtered list of machines, and being able to open a remote command prompt or PowerShell session without interrupting the end user is a huge win for day-to-day support. ### 44. Polished UI, Powerful Integrations, and Automation That Delivers Real ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Andy D. | IT Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about NinjaOne?** The platform delivers a polished, intuitive UI/UX that enables technicians to manage endpoints efficiently with minimal clicks and fast navigation. It offers strong native integrations with common IT, security, PSA, and backup tools, allowing workflows and alerts to function smoothly without heavy customization. Its lightweight agent and reliable execution ensure strong performance for patching, scripting, monitoring, and remote access with minimal endpoint impact. Pricing is straightforward and per‑endpoint, providing predictable costs and strong ROI by consolidating multiple IT functions into one platform. The solution is also known for excellent support and onboarding, with responsive assistance and guided setup that accelerates time to value. Its intelligent automation and alerting capabilities focus on practical efficiency, reducing noise and helping teams prioritize and resolve issues more effectively **What do you dislike about NinjaOne?** Not a single issue I can think of as for now. **What problems is NinjaOne solving and how is that benefiting you?** Automation has been one of the biggest helping hands Ninja one has offered. It’s given me more time to focus on other important tasks. ### 45. NinjaOne Streamlines Device Management with Seamless Patching, SSO, and Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Connor C. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about NinjaOne?** I love that NinjaOne can be utilized in so many different ways. The home page is great for a quick overview of what's going on with our devices company wide. Logging in with SSO, and being able to receive webhook notifications through Microsoft Teams for ticketing makes productivity a lot easier as I can still be tuned in while away from Ninja. Being able to rely on NinjaOne to handle endpoint patching without human intervention allows our team to dedicate that time to other projects and tasks for our company, and for our end users. I personally have never experienced any issues with NinjaOne not working properly, as updates and bug fixes seem to be a priority to them. It's nice feeling secure in the sense that I'll always be able to support and manage our devices no matter what. In the case I do experience an issue where I need assistance, their support team is always on top of it and works with us to the very end to make sure we achieved a solution. Having a wonderful and competent team to rely on and a system that works seamlessly and is constantly improving in many different use cases makes any money spent feel like an investment in which the return is exponential. We love NinjaOne! **What do you dislike about NinjaOne?** I do wish that NinjaOne was more customizable in the sense of how we can utilize it. Custom forms for end users via systray icon, and ability to customize webhook notifications to show relevant information. **What problems is NinjaOne solving and how is that benefiting you?** Ability to monitor patches and have Ninja handle them and withhold potentially harmful patches is extremely beneficial! Being able to utilize automations for things like device cleanup when the disk is getting full, or a scheduled Onboarding task that installs necessary apps and software for newly joined devices. ### 46. Speed, Reliability, and Precision: Why NinjaOne is My Go-To RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Hardware Deployment Lead / IT , Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about NinjaOne?** The Transition: From Skeptic to Believer We migrated to NinjaOne about a year ago, and I’ll admit I was initially skeptical of its capabilities. However, they have undeniably transformed the platform into a powerhouse. It now functions like a finely crafted machine—as reliable and satisfying as your favorite weekly pizza order. Impressively, they have incorporated nearly every essential feature I relied on in Kaseya 9.5, and in many ways, it has already surpassed what Kaseya offered. UI and Performance The navigation is intuitive, and the UI has improved significantly over time, making it easy to find exactly what you need. One of the most useful functions is the ability to organize columns to your specific liking, allowing you to deliver accurate information to your team quickly. From a performance standpoint, NinjaOne is outstanding. I can trigger scripts across 185 terminals or workstations and see results within a couple of minutes; usually, the only bottleneck is local bandwidth, not the platform itself. Scripting and Automation Power The dynamic scripting engine is nothing short of exceptional. Whether you need to string together seven different scripts or trigger an automation based on complex conditions, NinjaOne handles it effortlessly. I’ve fully integrated these capabilities into our business workflow, particularly for data mining; we can grab data directly from logs and generate clean, professional HTML reports. Whether you need to list every program on a machine or build custom report columns, the flexibility is there. Patching and AI Implementation Both OS and software patching are top-notch and have proven to be highly reliable. NinjaOne has also begun integrating AI features. As an RMM Lead, I appreciate the assistance AI can provide, though I remain cautious. At this stage of AI’s evolution, it isn't yet fully "set and forget," and I appreciate that the platform still allows for the human oversight that is necessary for true reliability. Support and Value Throughout our transition from Kaseya, we’ve contacted support multiple times and received exceptional service. The staff is knowledgeable and quick to act; if a Tier 1 tech doesn't have the answer, they seamlessly escalate to someone who does. Combined with a very competitive pricing structure, we are extremely happy with the value we’re getting. I would highly recommend NinjaOne to anyone looking for a robust, high-performance RMM solution. **What do you dislike about NinjaOne?** UI and Functionality Improvements Interface and Data Customization While the platform is strong, there are a few UI frustrations that could be resolved with better customization options. Specifically, I would like to see more robust sorting capabilities—giving users the choice to sort columns either alphabetically or numerically. Additionally, the ability to add more columns and manually adjust column widths would greatly improve how we view and manage data within the interface. Scripting and File Integration From a functional standpoint, the current inability to easily integrate files directly into scripts feels like a lost opportunity. Streamlining this process would make deployments much more efficient. Logic and Programming Shortcuts Finally, I believe NinjaOne would benefit from incorporating some "low-code" programming blocks similar to what Kaseya offered. Having some minor, built-in programming logic would be highly beneficial; it would save time and reduce the need to manually code every single minor task from scratch. **What problems is NinjaOne solving and how is that benefiting you?** The Core Value of NinjaOne Speed, Reliability, and Enhanced Functionality The most significant problem NinjaOne solves for us is the massive leap in speed and reliability compared to our previous experience with Kaseya 9.5. The platform’s increased functionality has completely transformed our workflow. Specifically, the dynamic scripting engine—which supports multiple, complex conditions—allows me to target scripts with surgical precision. This ensures tasks run exactly when needed while effectively "weeding out" workstations that don't require attention, saving us both time and computing resources. Advanced Inventory and API Integration NinjaOne has become an indispensable tool for our inventory management. By leveraging the API to push and pull data from specific workstations, we can maintain a highly organized and accurate inventory database. This level of connectivity ensures that our records are always up to date and categorized correctly within our system. Data Mining and Professional Reporting One of the most impactful improvements has been the ability to data-mine logs and transform that information into polished, "WYSIWYG" HTML reports. This efficiency has dramatically improved how we deliver critical data to both our field technicians and our customers. Being able to present complex log data in a clean, professional, and easy-to-read format ensures that our team stays informed and our clients see the full value of our services. ### 47. NinjaOne creates an easy to use IT Support platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Jesse S. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about NinjaOne?** Setting up NinjaOne as a first time user was easier than almost every other similar platform that I have tried in the past. Navigating both the ticketing and RMM apps within the site are easy and have a handful of customization and optimization options. Being able to easily integrate SentinelOne is also a huge plus for us. **What do you dislike about NinjaOne?** I honestly can't say I have anything that I directly dislike about NinjaOne. Some of the exact uses we were hoping for haven't made there way into the system yet, however they do offer a feature request board. Occasionally, the ticketing system won't work exactly as planned with email systems, and can handle custom ticketing templates a little weird. The reporting feature could also be made a bit more simple in its UI and allow for the process of generating those reports to be done more efficiently. **What problems is NinjaOne solving and how is that benefiting you?** NinjaOne is a well priced, simple, yet effective RMM that we use to support the IT Helpdesk. It has made it easy to track devices, assign devices to users, and make the ticketing/remote access process super easy for support tickets. ### 48. Total Package **Rating:** 5.0/5.0 stars **Reviewed by:** Craig F. | Chief Technology Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about NinjaOne?** We currently use NinjaOne for RMM (Remote Monitoring and Management), endpoint management, patch management, and MDM (Mobile Device Management). The platform gives us a centralized view of all our devices, which has significantly improved our team’s efficiency and response times. The automation around patching has been especially valuable, helping us stay compliant and secure without constant manual oversight. Endpoint management is straightforward and intuitive, allowing our team to quickly troubleshoot issues and maintain system health across all facilities. The MDM capabilities have also helped us better manage mobile devices, ensuring security and consistency no matter where our users are located. Overall, NinjaOne has helped us streamline operations, reduce downtime, and maintain a high level of service across our organization. It’s a dependable tool that continues to support our growth and operational standards. **What do you dislike about NinjaOne?** Reporting features could be better. Limited options **What problems is NinjaOne solving and how is that benefiting you?** One of the biggest problems we faced was lack of visibility across devices and sites. Before implementing NinjaOne, it was difficult to quickly understand the health of our endpoints or identify issues before users reported them. With NinjaOne’s RMM and endpoint management, we now have real-time visibility into all systems, allowing us to proactively resolve issues instead of reacting to outages. Another major challenge was manual and inconsistent patching. Keeping systems updated across dozens of locations was time-consuming and often left gaps in security. NinjaOne’s automated patch management has eliminated that inconsistency, ensuring devices stay up to date and reducing our exposure to vulnerabilities without adding workload to the team. We also struggled with slow response times and inefficient troubleshooting. Without a centralized tool, our team had to rely on multiple systems or remote into machines manually. NinjaOne streamlined this by giving us fast remote access and centralized controls, which has significantly improved resolution times and reduced downtime for our users. ### 49. Intuitive, Robust RMM with Excellent Patch Management and Remote Access **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about NinjaOne?** I like the GUI and how easy it is to use, especially being able to deploy bulk actions and switch between different devices on the network. It includes all the expected RMM features, and they’re packaged into the product nicely. Patch management and automated task/script deployment are very useful, intuitive, and robust. I also use the dashboard a lot to gather helpful information at a glance across the whole network environment. I also like the remote desktop access related features within NinjaOne RMM. **What do you dislike about NinjaOne?** There isn’t much to dislike, since no platform or application is ever truly perfect. This one isn’t perfect either, but it comes very close to feeling flawless. If I had to nitpick, it would be the small restrictions around what and how you can deploy through automation, along with the limited set of settings templates available. **What problems is NinjaOne solving and how is that benefiting you?** It’s helping us manage our end-user devices more effectively by giving us the ability to hop between various devices on the network. Being able to do work in the background without interrupting the user is also very helpful. Additionally, replacing our on-premise WSUS server with patch management through NinjaOne RMM is a big plus, since we no longer have to carry the maintenance overhead of a WSUS server hosted in our environment. Our overall performance and capability in supporting issues have increased. ### 50. NinjaOne revolutionized our IT infrastructure. **Rating:** 5.0/5.0 stars **Reviewed by:** caleb c. | System Administrator I, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about NinjaOne?** What I like the best about NinjaOne is how it is able to take many of the applications that we have had through separate Vendors and bring them all within one pane of glass with NinjaOne's App Integration. This saves an impressive amount of time and money with the way that NinjaOne makes their systems easy to implement, as well as how intuitive they are to use. One of the key features we didn't have before NinjaOne is a ticketing system that enables us to track our daily Helpdesk endeavors, as well as device management of our mobile devices, computers, servers, and aspects of our network infrastructure. If we are ever in need of support, the NinjaOne Team is just a ticket or phone call away to do their utmost to ensure that we are able to leverage every bit of the NinjaOne experience available to our enterprise. They are fast and responsive to make sure everything we need is delivered in a timely manner and their system is always performing at a top-notch pace. And all of this for a price that is affordable and competitive within it market. **What do you dislike about NinjaOne?** My least favorite thing about NinjaOne is how rudimentary the Ticket reporting is, as well as how narrowly defined the ticket types are. We use tickets to track helpdesk operations as well as projects that are ongoing, of which has their own standard timeframes for ticket resolution. The ticket reporting doesn't allow for reporting of specific ticket types. As a result, our reporting is very skewed towards the Helpdesk side looking lackluster. If there was a way to implement reports that could be pulled based on ticket type that would be optimal because we could pull report metrics for both our Helpdesk team as well as our project team all in one place. Until this is updated, we have resolved to use a different tool for project tracking. **What problems is NinjaOne solving and how is that benefiting you?** To name a few things, NinjaOne is what we use for all of our device management and monitoring including computers (laptops, desktops), Tablets, Servers, and some network devices. This is important to us now more than ever as we are working towards becoming NIST compliant for certain contracts. The MDM system also allows us to remote into our devices with Ninja's native remote access software called Ninja Remote, which is a secure and NIST compliant application, whereas some of the other freeware that we use to use is not compliant. Probably the biggest area that I am personally involved in though is automation. NinjaOne allows for a vast degree of automation of applications and processes within it's scope. This saves us time and money. From clearing simple caches on a machine to installing software to provision a new device, NinjaOne allows for a one touch system where we can set it and forget it until it is basically ready to ship out to a user. We also have recently implemented backup on some servers, as well as on our IT teams workstations. We also utilize Ninja ticketing, which has been a huge game changer for helpdesk tracking and metrics. Before keeping track of Helpdesk issues was more or less a nightmare through email, teams, and just keeping a stickynote or notepad page. It also helps us take our numbers to our Executive branch to give them some real data of how we are doing, if we need more help resources to get everything going on taken care of. ## NinjaOne Discussions - [Where are the NinjaRMM servers located?](https://www.g2.com/discussions/5996-server) - 1 comment, 2 upvotes - [Do you provide the same level of functionality for MacOS as you do for Windows?](https://www.g2.com/discussions/do-you-provide-the-same-level-of-functionality-for-macos-as-you-do-for-windows) - 2 comments, 1 upvote - [When will SNMP monitoring be improved?](https://www.g2.com/discussions/when-will-snmp-monitoring-be-improved) - 1 comment, 1 upvote - [Is NinjaRMM's NMS robust enough for active network monitoring?](https://www.g2.com/discussions/13598-is-ninjarmm-s-nms-robust-enough-for-active-network-monitoring) - 1 comment, 1 upvote - [Can I have consolidated billing with your third party integration vendors?](https://www.g2.com/discussions/billing-7749cb9e-73cb-470c-8c42-6999d84e5129) - 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[Huntress Managed ITDR](https://www.g2.com/products/huntress-managed-itdr/reviews) - [Huntress Managed Security Awareness Training](https://www.g2.com/products/huntress-managed-security-awareness-training/reviews) - [InsightVM (Nexpose)](https://www.g2.com/products/insightvm-nexpose/reviews) - [IRONSCALES](https://www.g2.com/products/ironscales/reviews) - [ITGlobal](https://www.g2.com/products/itglobal/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Kaseya Managed SOC](https://www.g2.com/products/kaseya-managed-soc/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [Liongard](https://www.g2.com/products/liongard/reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Manage](https://www.g2.com/products/manage/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Bing Web Search API](https://www.g2.com/products/microsoft-bing-web-search-api/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MSP360 Backup](https://www.g2.com/products/msp360-backup/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [N-able Passportal](https://www.g2.com/products/n-able-passportal/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Oomnitza](https://www.g2.com/products/oomnitza/reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - [PaperCut](https://www.g2.com/products/papercut-mf/reviews) - [PAR POS](https://www.g2.com/products/par-pos/reviews) - [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) - [PowerSchool SIS](https://www.g2.com/products/powerschool-sis/reviews) - [Qualys PCI](https://www.g2.com/products/qualys-pci/reviews) - [Qualys VMDR](https://www.g2.com/products/qualys-vmdr/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rapid7 Next-Gen SIEM](https://www.g2.com/products/rapid7-next-gen-siem/reviews) - [RemotePC](https://www.g2.com/products/remotepc/reviews) - [RepairShopr](https://www.g2.com/products/repairshopr/reviews) - [Rewst](https://www.g2.com/products/rewst/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [ScalePad Backup Radar](https://www.g2.com/products/scalepad-backup-radar/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Secureframe](https://www.g2.com/products/secureframe/reviews) - [SentinelOne Purple AI](https://www.g2.com/products/sentinelone-purple-ai/reviews) - [SentinelOne Singularity Cloud Security](https://www.g2.com/products/sentinelone-singularity-cloud-security/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [SentinelOne Singularity XDR](https://www.g2.com/products/sentinelone-singularity-xdr/reviews) - [SentinelOne Vigilance Respond](https://www.g2.com/products/sentinelone-vigilance-respond/reviews) - [SentiOne](https://www.g2.com/products/sentione/reviews) - [SE Ranking](https://www.g2.com/products/se-ranking/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [SherpaDesk](https://www.g2.com/products/sherpadesk/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) - [Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) - [Sophos Endpoint](https://www.g2.com/products/sophos-endpoint/reviews) - [Sophos Firewall](https://www.g2.com/products/sophos-firewall/reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) - [StorageCraft File Backup and Recovery](https://www.g2.com/products/storagecraft-file-backup-and-recovery/reviews) - [Synology Office Suite](https://www.g2.com/products/synology-office-suite/reviews) - [TANSS](https://www.g2.com/products/tanss/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [Tenable Nessus](https://www.g2.com/products/tenable-nessus/reviews) - [Tenable Vulnerability Management](https://www.g2.com/products/tenable-vulnerability-management/reviews) - [Threat Command by Rapid7](https://www.g2.com/products/threat-command-by-rapid7/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [ThreatLocker Allowlisting](https://www.g2.com/products/threatlocker-allowlisting/reviews) - [Todyl Security Platform](https://www.g2.com/products/todyl-security-platform/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Trend Vision One - Endpoint Security](https://www.g2.com/products/trend-vision-one-endpoint-security/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [Veeam Data Cloud for Microsoft 365](https://www.g2.com/products/veeam-data-cloud-for-microsoft-365/reviews) - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - [VideoLan](https://www.g2.com/products/videolan/reviews) - [VMware vSphere](https://www.g2.com/products/vmware-vsphere/reviews) - [Wazuh](https://www.g2.com/products/wazuh/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Zammad](https://www.g2.com/products/zammad/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## NinjaOne Features **Administration** - Change Management - Asset Management - Reports & Analytics **Compatibility ** - File Server Backup - Database Server Backup - Virtual Machines - Repository Models **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Functionality ** - Incremental Backup - OS Boot Recovery - Bootable Disk - Online Restore **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Monitoring - Network Monitoring** - Real-Time Monitoring **Generative AI - Autonomous Endpoint Management** - Behavioral Analysis - Adaptive - Predictive **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Management** - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Platform - Mobile Device Management (MDM)** - Regulation Compliant **Knowledge Base** - Q & A - Link Sharing - Searchable **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management** - Disaster Recovery - Storage Capacity - Remote Backup - Activity Monitoring **Compatibility ** - Local Backup - Storage Formats **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Maintenance** - Remote Reboot - Remote Printing **Performance** - Multiple Backup Versions - Unlimited Backup - Lag Free Operation **Operations - IT Documentation** - Integrations - Automation - Reporting **Analytics - Network Monitoring** - Packet & Flow Analysis **Monitoring and Management - Autonomous Endpoint Management** - Patch Management - Oversees - Self-Healing - Centralized Dashboard **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Operating System** - Multi-Systems Support - Apple Support - Android Support **Security** - Verification - Role-Based Permission - Public vs Private **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **Compliance** - Security Standards - Cloud Data Protection **Management** - File Sharing - Security Standards - Encrypted Storage **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Communication ** - Text Chat - Screen Annotations **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - PC Backup** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Data Encryption - Security and Compliance **Management** - Applicatons Management - Applications Consolidation - Whitelist - Blacklist - Usage Information **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security** - Remote Wipe - Security **Communication** - Social Features - Tagging - Upload - Comments **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Mobile Device Management (MDM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top NinjaOne Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,112 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,804 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (532 reviews)