NinjaOne Reviews & Product Details

I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely thanks to its detailed reporting capabilities that provide insights into system health, status, and utilization. The integration with Team Viewer simplifies the remote troubleshooting process significantly. Each morning, my routine starts with logging into NinjaOne's clean and intuitive web interface, giving me the immediate confidence that all of our devices are current with the latest software and OS updates and are fully secure. Additionally, our account manager has been extremely proactive, consistently reaching out to offer support and ensure we have all the information we need! Review collected by and hosted on G2.com.

While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost. Review collected by and hosted on G2.com.

Overall Ninja's support is very good. The support team is responsive, knowledgeable, and always ready to assist with any issue, no matter how complex. They’ve been instrumental in helping my team maximize NinjaOne's capabilities. Our account manager has been equally amazing—proactive, attentive, and genuinely invested in our success. They ensure we’re getting the most out of the platform and are always available to guide us through any new developments or features. Review collected by and hosted on G2.com.

There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features. Review collected by and hosted on G2.com.

NinjaOne offers a wide range of tools for remote desktop services, making it easy to apply changes without interrupting the end user. I also like that you can write scripts in CMD or PowerShell, and that Ninja provides a library of ready-made scripts that can be deployed to a computer almost instantly. From the available windows, you can open File Explorer and Task Manager, which helps you quickly pinpoint deeper issues, such as memory leaks. The platform is straightforward to learn, and most key functions are clearly displayed on the dashboard. Customer support has been excellent as well, with one-to-one sessions in addition to standard technical support. As someone who uses the full feature set regularly, I rarely run into problems. Review collected by and hosted on G2.com.

When remotely connected to a user, there are no chat logs available. As a result, the technician has to either take screenshots or manually copy the conversation across. Review collected by and hosted on G2.com.

Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices!

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I am also using it for vulnerability management between Defender and Crowdstrike as it's good to have everything in one place on the system I can actually do remediation work on and patching.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too (even Linux now!) and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it as would my team. Review collected by and hosted on G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com.

I really enjoy how lightweight the agent is and how fast it responds. When we add new conditions or deploy automations, they almost seem to happen instantly, which is not our experience with other solutions.

The Interface is easy to use and intuitive. It integrates with most of the systems we need it to. Our pricing is reasonable for the features and functionality that are offered. I'm not sure what else to say. It's a great RMM tool. Review collected by and hosted on G2.com.

They often roll out new features, which is awesome, but they are often released too early and feel half-baked. It takes a good amount of time before they are usable. Review collected by and hosted on G2.com.

We’ve run on NinjaOne for a few years and it has quietly become the backbone of how we deliver managed services. Patching just works, scripting lets us automate the boring stuff across every client in one shot, and custom fields let us build real workflows instead of fighting the tool. Our engineers actually like using it. Just as important, our rep Joe has been outstanding — responsive, honest about what the product can and can’t do, and genuinely invested in helping us get more out of it rather than just renewing us. Big fans. Review collected by and hosted on G2.com.

Honestly not much. The dashboard UI can feel a little sluggish at times, and the SentinelOne integration occasionally lags — alerts don’t always clear as cleanly as they should and there’s some delay syncing status back. Minor stuff, and nothing that’s made us think about switching, but worth tightening up. Review collected by and hosted on G2.com.

Scripting and configuration are the standout features. I can build and deploy scripts across hundreds of endpoints in minutes, and policies are easy to set up once and apply across multiple client environments. It cuts the time from alert to fix significantly. Review collected by and hosted on G2.com.

The main downside is the repeated MFA prompts. Every time I enter Backstage or run a script, I'm asked to re-authenticate. I understand the security reasoning, but during a busy day of working tickets it adds friction and slows down quick fixes. A configurable re-authentication window (for example, staying verified for 15 to 30 minutes per session) or trusted-device options would keep the security benefit without interrupting the workflow.

I'd also like to see the RMM agent and remote tools work without depending on DNS, similar to how ScreenConnect handles connections. When DNS is misbehaving on an endpoint, which is often the exact problem I'm trying to fix, remote access can become unreliable. A fallback connection method, such as connecting by IP or through a relay that doesn't rely on local name resolution, would make it much easier to troubleshoot and repair those machines. Review collected by and hosted on G2.com.

What I like best is the automation and control NinjaOne gives us over our endpoints. Being able to deploy software, run scripts, manage updates, and troubleshoot devices from one place makes day-to-day administration easier.

Dynamic Policies, even though they're still in early access, are especially useful for simplifying policy assignments while providing more granular control. I really like the direction NinjaOne is going here. Review collected by and hosted on G2.com.

Reporting is the biggest area where NinjaOne falls short for me. The built-in reporting hasn’t met our needs, so I built a custom dashboard using data pulled from NinjaOne. The data is available, but I’d like more flexible reporting within the platform to reduce the need to build and maintain a separate solution.

I’ve also run into considerable friction with SCIM provisioning and SSO. Our configuration is stable at the moment, but even small changes have caused these integrations to break.

Ninja Remote is adequate, but it can be buggy, and the user experience could use some refinement. A few quality-of-life improvements would go a long way. For example:

- I can’t Alt+Tab out of the Ninja Remote window unless I disable modifier keys, which then prevents me from capitalizing letters while typing in the remote session.

- The display order on systems with multiple monitors often doesn’t match their physical arrangement, making it difficult to identify which monitor a user is referring to.

Other remote control tools I’ve used have handled both of these situations more smoothly. Review collected by and hosted on G2.com.

Not overly complicated, no unnecessary features - Instead of constantly jumping between different tools to figure out what's happening across our environment, I can see what needs attention and take action from one place. The combination of real-time visibility, remote management, and automation makes it easier to stay ahead of problems rather than constantly reacting to them. It's one of those tools that makes a noticeable difference in how efficiently I can manage day-to-day IT operations Review collected by and hosted on G2.com.

Purchasing third party integrations through NinjaOne has not been as straightforward or timely as we need. Review collected by and hosted on G2.com.

The ability to manage all of your endpoints in one location without needing to be connected to the same network. Also the ability to schedule automations to speed up management of devices and also to quickly installed software on new PCs as part of adding them into NinjaOne Review collected by and hosted on G2.com.

Some of the added Apps show that they were added afterwards in that you must open apps and then select the individual app before drilling down to the config menu you need versus the basic functions of NinjaOne that can be quickly accessed multiple ways. Better integration into the main menus for enabled apps would be nice. Review collected by and hosted on G2.com.