G2

Ruban B.

self employed

Small-Business (50 or fewer emp.)

5/6/2024

"Centralized IT Solution with Robust Features"

4.5/5

What do you like best about LogMeIn Resolve?

I like that LogMeIn Resolve centralizes remote support, ticketing, patching, and device management into one easy-to-use platform. It saves me time because I can troubleshoot issues, connect to unattended devices, and keep everything organized from a single dashboard instead of juggling multiple tools. I particularly appreciate the remote support, unattended access, ticketing, and automation features because they make it easier to fix issues quickly and support users without affecting them. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I find the pricing for higher tier features to be an issue, and I also notice weaker support for Apple/Mac devices. It would be great if LogMeIn Resolve could make the Mac setup more seamless and reduce the number of permissions users have to manually approve. Review collected by and hosted on G2.com.

What problems is LogMeIn Resolve solving and how is that benefiting you?

I use LogMeIn Resolve for remote support, managing endpoints, and solving IT issues efficiently. It saves time by combining patch management, unattended access, ticketing, and RMM features in one platform, reducing the need for multiple tools and handling offline issues, keeping devices secure and productive. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve

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Hi Ruban!

We really appreciate you taking the time to share your experience with us. It’s wonderful to know that our efforts made a positive impact for you. Thanks for being a valued part of our community, and we’ll make sure to pass your feedback along to our team.