# Atera Reviews **Vendor:** Atera **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,128 ## About Atera The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com ## Atera Pros & Cons **What users like:** - Users appreciate the **ease of use** of Atera, benefiting from its intuitive design and streamlined functionality. (594 reviews) - Users value Atera's **automation and AI integration** , enhancing efficiency and simplifying IT management significantly. (392 reviews) - Users value the **efficiency of automation** in Atera, significantly reducing deployment time and enhancing workflow. (348 reviews) - Users value the **efficiency** of Atera, highlighting streamlined workflows and time-saving automation features. (285 reviews) - Users value Atera's **seamless remote access** , allowing efficient management of client machines directly from tickets and alerts. (267 reviews) - Users highlight **exceptional customer support** from Atera, providing quick resolutions that enhance overall efficiency and satisfaction. (251 reviews) - Monitoring (249 reviews) - User Interface (235 reviews) - Intuitive (204 reviews) - Integrations (185 reviews) **What users dislike:** - Users find the **missing features** of Atera frustrating, expressing a need for advanced tools and improved compatibility. (269 reviews) - Users find the **limited features** of Atera's mobile app and billing settings restrictive for their needs. (199 reviews) - Users express concerns over **feature issues** in Atera, including interface changes and problems with remote access functionality. (138 reviews) - Users find Atera's **improvement needed** due to interface changes, remote access issues, and complicated installation processes. (136 reviews) - Users find that the **automation workflows and threshold profile limitations** require excessive time and complicate management tasks. (117 reviews) - Technical Issues (97 reviews) - Users find the pricing of Atera to be **somewhat high** , which may limit accessibility for solo-preneurs. (89 reviews) - Bugs (87 reviews) - Remote Access Issues (85 reviews) - Slow Performance (84 reviews) ## Atera Reviews ### 1. Atera’s All-in-One Platform Streamlines MSP Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Riccardo T. | Manager IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** What I like most about Atera is its all-in-one approach. Having RMM, PSA, remote access, patch management, billing, and reporting in a single platform makes day-to-day operations more efficient and helps cut down on tool sprawl. For an MSP, the per-technician pricing model is another major advantage, since it scales more predictably than per-endpoint licensing. The automation features—especially scripting and alerting—save a lot of time on repetitive tasks, and the interface remains fairly straightforward compared to more enterprise-focused alternatives. A further strong point is the learning curve: new technicians can get up to speed quickly without needing weeks of onboarding. **What do you dislike about Atera?** What I dislike most about Atera is that some of its more advanced features still feel less mature than those in larger, enterprise-focused RMM platforms. Reporting and analytics have improved over time, but they can still feel limiting when you need highly customized dashboards or deeper business insights. The PSA module is convenient because everything is integrated, but certain workflows and automations aren’t as flexible as they are in dedicated PSA solutions. Ticketing can also become cumbersome in more structured service desk environments. Patch management is another area that could use improvement, particularly around visibility and consistency in larger or more complex environments. At times, troubleshooting automation failures or agent-related issues requires more manual intervention than I would expect. Mac management also lags well behind the Windows experience. Feature parity isn’t there yet: monitoring, scripting, patching, and device management for macOS feel more limited and less reliable than on Windows endpoints. For MSPs supporting mixed environments, this creates operational inconsistencies and often means relying on additional tools to properly manage Apple devices. Finally, while the platform evolves quickly, some UI changes and new features can feel like they’re released before being fully refined. **What problems is Atera solving and how is that benefiting you?** Atera helps centralize and simplify day-to-day MSP operations by bringing RMM, PSA, remote access, patch management, monitoring, and billing together in a single platform. Rather than juggling multiple disconnected tools, technicians can work from one interface, which boosts efficiency and helps reduce operational overhead. The biggest benefit for me is the time saved through automation. Automated monitoring, patching, alerting, and scripting cut down on repetitive manual tasks and let the team focus more on higher-value work and customer support. Having centralized visibility across all client environments also makes it easier to spot issues proactively before they become critical. The per-technician pricing model is another major advantage, since it supports growth without worrying about endpoint-based cost increases. That makes scaling more predictable and financially sustainable for an MSP. Atera also helps improve response times and the overall customer experience by streamlining ticket management and remote support, enabling faster troubleshooting and quicker resolution for end users. ### 2. All-in-One RMM with Great UI But Limited Customization at Enterprise Scale **Rating:** 3.5/5.0 stars **Reviewed by:** Arkajit D. | Chief Technology Officer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2026 **What do you like best about Atera?** However, what I appreciate most about the Atera solution is its ability to incorporate remote monitoring, IT management, automation, and support processes in one system without causing users any inconvenience. In an environment that requires efficient management of infrastructure, endpoints, and various support activities, such consolidation saves on operating costs immensely. With regard to the UI/UX aspect, the Atera product offers an easy-to-use and quite logical interface when compared to other conventional RMM and IT management solutions. The dashboards, ticketing workflows, and endpoint monitoring views allow for more efficient management by saving time spent on navigating through menus and various tools. Integration with other software tools has proved useful, particularly with PSA systems, remote access programs, cloud technologies, alerting platforms, and security solutions. Consolidation of the monitoring, automation, patching, and support functions within one operational process can prove very helpful. Performance-wise, the Atera system has been doing a great job especially with regard to the aspects of remote monitoring, automation of scripts, alerts handling, and endpoint management. It allows for efficient reduction of repetitive IT processes. **What do you dislike about Atera?** In terms of UI/UX, the software is straightforward to use; however, certain features in advanced workflows and reportings may become less customizable compared to other more robust enterprise-level RMM systems. As the number of infrastructures increases, sometimes there were instances when there was a need for further control over dashboard settings and customizability in analytics and automation scripts. The list of integrations is quite beneficial, yet I would like the software to have a better interoperability with specific enterprise security, compliance, and infrastructure management platforms. With some complex operational processes, more customizations or third-party tools had to be added to fill some workflow gaps. Endpoint monitoring and remote control performance were great for day-to-day operations; nevertheless, there were cases when managing alerts or executing scripts became slightly inefficient in large distributed infrastructures with lots of managed devices. **What problems is Atera solving and how is that benefiting you?** Before using Atera, many of our IT operations were fragmented across various tools. This was inefficient, caused a slow process of incident solving, and complicated the process of obtaining centralized visibility over everything. Using Atera allowed us to integrate many IT operations into one tool, increasing efficiency and making our work more streamlined. One of the major advantages of Atera that I could notice immediately was the increased speed of detecting and solving issues. With the ability to remotely monitor everything, we could obtain more information about the health status of our devices and potential problems, thus allowing us to be more efficient. In terms of UI and UX, the tool greatly facilitates the work with it because you do not have to switch your attention between different screens and platforms in order to solve your daily operations. ### 3. Easy Login, Great UI, and AI Copilot That Makes Work Lighter **Rating:** 4.5/5.0 stars **Reviewed by:** Konjengbam M. | BDR, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Atera?** I love this platform for its ability to use most IT tools. Other than this the platform was also very easy to login and have a good user interface with easy onboarding. I also love the reporting capacity available in this platform which enables timely decision making possible. The availability of AI co pilot is also really a great assistance which helps brainstorm and assist a lot in making task lighter. The integration supported by this platform with major platform is really useful as this increases the robustness of this platform. The platform capability to administer business by keeping the contract clear for the clients is really helpful in this platform. I have also seen that the assigning and delegation of work i much easier in this platform. It enhances productivity as well as responsibility. The security of this platform is reliable which is one plus point to using this platform. The audit trail also enhances accountability of Individuals in the team. I also have to admit that I love the monitoring capacity of this platform to alert which ensures that problems are solved in time. **What do you dislike about Atera?** I love most part of this platform but I felt that overall improvement of the features can be made for better efficiency and effective use of this platform. I also feel that the reporting could be made a little more detailed which will allow a better decision making. The user can be more efficient in using this platform with some training. Though I love the current pricing model, I wish that more option on pricing was available. **What problems is Atera solving and how is that benefiting you?** This platform is really helpful with its automation which reduces critical resources to be diverted for more repetitive and minor tasks. This increase efficiency and effectiveness. Other than this the capability of this platform to monitor the performance is also really good to manage overall. The security of this platform is also reliable. ### 4. Atera’s Automation Is a Huge Win for Our Small IT Team **Rating:** 4.5/5.0 stars **Reviewed by:** Tye C. | IT Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Atera?** Automation is by far the most impactful aspect of Atera for us. We're a small team of IT professional supporting a large number of users and devices. We rely heavily on automation to make systemic changes happen in a timely manner. **What do you dislike about Atera?** The sales team told us that our previous helpdesk data could be imported into Atera, and that they would help us with the process. In reality, it wasn’t that simple. Atera doesn’t feel fully developed yet. There are still some minor and mid-level features that are missing or not fully functional. For example, there’s no ability to chain automations, and reporting/tracking for automations is essentially non-existent. **What problems is Atera solving and how is that benefiting you?** Atera's built in Windows 11 upgrade automation has been a real solution to a very complex problem. It does a phenomenal job of upgrading the pc w/ minimal impact to users. ### 5. Atera Makes Client Management Fast, Proactive, and Time-Saving **Rating:** 5.0/5.0 stars **Reviewed by:** ariel c. | IT support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Atera?** What I like most about Atera is how easy it makes it to manage all my clients from one platform. Remote access is fast and reliable, patch management is straightforward, and the monitoring alerts help me stay proactive rather than reactive. Overall, it saves me a lot of time in my day-to-day IT work. I highly recommend Atera to any IT professional or MSP who’s looking for an all-in-one solution that’s efficient and cost-effective. **What do you dislike about Atera?** One thing I dislike about Atera is that some advanced features feel limited compared to more complex RMM platforms. Occasionally the interface can feel a bit slow when managing a large number of devices. However, overall the platform still delivers great value for the price and continues to improve with updates. **What problems is Atera solving and how is that benefiting you?** Atera helps me solve the challenge of managing multiple clients and devices efficiently from a single, centralized platform. With it, I can monitor systems in real time, automate patch management, and provide remote support quickly without having to juggle multiple tools. As a result, downtime for my clients is reduced, my response times improve, and my overall productivity increases. It also makes it easier to scale my IT services in a more controlled way while keeping costs predictable. ### 6. Phenomenal Splashtop Remote Access Integration for Fast, One-Click Fixes **Rating:** 5.0/5.0 stars **Reviewed by:** Nowshin T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Atera?** We transitioned to a hybrid work model, meaning about half of our designers are working from home on any given day. The Splashtop remote access integration is very phenomenal. If a remote copywriter is struggling to connect to our secure client VPN, I don’t have to talk them through it blindly over the phone. I can click one button in Atera, take over the screen, and fix the network adapter in about 60 seconds. **What do you dislike about Atera?** The mobile app for IT technicians feels too restricted. If I’m away from my desk grabbing coffee and I get an emergency alert that the senior developer’s machine is locked out, I can’t run the more complex background terminal commands from my iPhone. **What problems is Atera solving and how is that benefiting you?** Supporting a remote workforce usually comes with a lot of friction and agonizing phone calls. Atera removes that physical barrier, allowing our lean IT team to provide immediate, hands-on support to employees anywhere in the country. ### 7. All-in-One IT Management Platform That Streamlines Daily Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Atera?** This platform has truly become the backbone of our IT management. Previously, we struggled with separate RMM and PSA tools, which created a chaotic environment with alerts and tickets scattered everywhere. What has made the biggest difference for us is having everything integrated into a single platform. With remote monitoring, ticketing, and billing all unified in one streamlined dashboard, we save a significant amount of time. It has made my daily work far less hectic and much more manageable. **What do you dislike about Atera?** Automation is a major advantage, but it becomes frustrating when scripts or scheduled tasks, such as patching, fail without any notification or behave inconsistently. This forces you to spend extra time manually checking to ensure the tasks were completed as intended. While the system is capable of managing routine tickets, it falls short when dealing with more advanced needs like business intelligence, asset management, or intricate billing situations. In these cases, you frequently need to export the data and rely on another tool, such as Excel, to reach a complete solution. **What problems is Atera solving and how is that benefiting you?** Atera addresses the challenges of IT complexity and unpredictable expenses by unifying your workflow and introducing a new payment approach. Instead of juggling multiple separate tools for Remote Monitoring and Management (RMM), ticketing (PSA), and billing, Atera offers a comprehensive, all-in-one platform. This integration not only saves considerable time but also boosts overall efficiency. One of the key advantages is Atera’s per-technician pricing model, which allows for unlimited devices. This structure brings cost predictability and makes it easy to scale your operations, enabling you to expand your client base and increase profit margins without facing steep rises in software subscription costs. Additionally, Atera’s robust automation capabilities help reduce the time spent on routine maintenance tasks. ### 8. All-in-One Device Management, Inventory, and Ticketing Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Pha L. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Atera?** I’m a big fan of how this tool handles everything from inventory to ticketing in a single dashboard. The interface is easy to get around, and their support is super-fast. It’s been great for monitoring our fleet and pushing out app updates. The standout feature for me is the direct command prompt access—it makes troubleshooting DNS issues and finding IP addresses way faster than doing it manually. **What do you dislike about Atera?** The app management tool is great, but it would be even better with more transparency during the install process. A progress bar and ETA for each app would help us manage our time better. Also, since many updates require a restart, having the ability to automatically schedule a reboot for right after the install finishes would be a huge lifesaver for our workflow. **What problems is Atera solving and how is that benefiting you?** Managing hardware and app issues is much faster now that everything is under one roof. We can check disk space, memory, and IP info at a glance, which saves a ton of time. The remote desktop integrations (AnyDesk/Splashtop) are rock solid, and being able to store login info for dedicated machines makes supporting our power users a breeze. ### 9. I'm a fan of Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Yves S. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Atera?** it's just easy, straigtforwarded and it works as it should. In our company It's a breeze to have Atera for IT support everyday I use the ticketing , remote control via splashtop, patchmanagement, scripts, monitoring, reports, ... Also installation was quick and easy. **What do you dislike about Atera?** sometimes there is a small bug. Like the Helpdesk tray icon that does not appear. But it's like 2% it occurs and the help support is top notch ! **What problems is Atera solving and how is that benefiting you?** a helpdesk solution with the ticketing module + also good reports. Also patchmanagement. For a 1 person IT for our small/medium sized company it's also the most cost efficient product compared to other vendors like ninjaone or Nable and it also does everything. **Official Response from Gil Givoni:** > Thanks for sharing your experience with Atera! It’s great to hear that the platform is making IT support easier for your company with its straightforward setup and daily-use features like ticketing, remote control, patch management, and monitoring. It's also good to know that while minor bugs like the Helpdesk tray icon issue exist, Atera’s support team has been responsive in resolving them. The combination of cost efficiency and comprehensive features seems to be a big win for your small/medium-sized business, especially compared to other vendors. If you ever want to connect with others in the Atera community, share insights, or provide feedback, feel free to join the discussion here: https://community.atera.com. 🚀 ### 10. Atera’s All-in-One Dashboard Saves Me Time—Seamlessly Jumping from Tickets to Remote Sessions **Rating:** 3.5/5.0 stars **Reviewed by:** Nadia N. | Freelance Interior Stylist & Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Atera?** What I like most about Atera is its unified, all-in-one dashboard. As a freelancer, I don’t have time to juggle five different apps for remote access, system monitoring, and ticketing, so having everything in one place makes a big difference. I especially love that I can jump into a client’s machine directly from a ticket or an alert easily, which is a huge time-saver. **What do you dislike about Atera?** The biggest drawback for me is that the mobile app feels pretty limited compared with the web dashboard. Also, while the AI features are a nice addition, they’re locked behind a paid add-on. That can make the overall cost feel a bit steep for a solo freelancer, especially if you want the 'latest and greatest' tools. **What problems is Atera solving and how is that benefiting you?** The biggest problem Atera solves for me is tool fatigue and fragmentation. Before Atera, I was constantly jumping between different apps for remote desktop access, doing patch updates manually, and using a separate system just to track my time. ### 11. Clean, Intuitive Design That Makes Asset Management Fast and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio C. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Atera?** I really like the clean, practical design. It’s very easy to find a device or company, and drilling down into any asset is quick and efficient when I need more details about the hardware, software, and related information. On top of that, it includes the core functionality needed to manage and automate basic operational tasks for maintenance and support. **What do you dislike about Atera?** I honestly have nothing negative to say. Their customer service is efficient, professional, and genuinely friendly. The interface is clear and intuitive, and it’s obvious they’re always working to improve it while continuing to add new features. **What problems is Atera solving and how is that benefiting you?** We’ve been using Atera in our IT team for a while now, and it’s been a real game-changer for how we work day to day. It gives us a clear view of all our devices and lets me keep them updated, while also allowing remote access so I can quickly diagnose issues and troubleshoot problems as they come up. ### 12. Atera’s Pricing Model Is Perfect for Our Distributed IT Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Jose F. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** We manage large-scale mechanical and electrical engineering projects. Our IT environment is highly distributed: we have massive, resource-heavy CAD workstations in the office and hundreds of ruggedized tablets deployed to our field supervisors on active construction sites. Atera’s pricing model is the single best feature for our business structure. **What do you dislike about Atera?** Because we are a French company, the localization of the dashboards and the automated client-facing emails can occasionally feel a bit clumsy. Some of the technical translations in the French UI are quite literal rather than using the industry-standard terms, which initially caused some minor confusion for our junior helpdesk staff. **What problems is Atera solving and how is that benefiting you?** Traditional RMM solutions that charge per device were destroying our IT budget as we expanded our field workforce. Atera brings our endpoint costs under total control, which allows us to aggressively digitize our construction sites and equip every foreman with a tablet. ### 13. Patch Failures Held Back an Otherwise Easy Remote Support Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Randal W. | Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** Having Tech based pricing was great for smaller teams, where the agents could be unlimited. That allows you to have agents on all clients without thinking of the costs involved. Once an agent is installed, doing remote support is as simple as a click of a button. **What do you dislike about Atera?** At the time, they did not have AI integration and the biggest area of concern for us was the patching failures which seemed to be at around 50%. They might have improved their platform, but we have since moved on to a more mature combination of services to support more automation. **What problems is Atera solving and how is that benefiting you?** Being an MSP, we need to monitor and patch client systems. Doing so manually is not professional. Atera is a great way to start, having so many functions under the hood, for a reasonable price. It is easy to setup and getting operational. ### 14. Easy-to-Use Atera with Fast, Secure Remote Access and Top-Notch RMM **Rating:** 5.0/5.0 stars **Reviewed by:** Kosta G. | Senior System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Atera?** I’m glad Atera is so easy and straightforward to use. It provides secure, fast access to remote devices and makes it simple to control them when needed. It also includes incident management and technical support features, which helps me respond to problems and resolve issues quickly. On top of that, I really appreciate the remote monitoring and management capabilities. **What do you dislike about Atera?** My experience has been truly amazing, and it suits our needs perfectly. The remote monitoring and management tools are top-notch, and the integrated technical support makes it easier for me to handle customer service by streamlining the process. **What problems is Atera solving and how is that benefiting you?** It mainly solves the problem of having to physically visit each site just to update the operating system. It lets me manage the chaos across my clients’ networks without needing to hire another technician, and it saves me from having to explain why they need to run updates—I can simply push them in the background. ### 15. Powerful Client Management, Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Lyle K. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Atera?** I use Atera to manage clients because it's a powerful program offering RMM, patching, and AV solutions. I appreciate how it serves as a ticket management software suite with automation rules for tickets, which helps save us time and keeps our clients happy with automatic reporting. I also find it great for patching. The initial setup was painless, and it's more powerful for our growing needs, having switched from Ninja. **What do you dislike about Atera?** I feel that there are certain reports and dashboards that Atera only offers on the higher end of the spectrum. It would be nice for us smaller guys to also make use of it. I need to see SLA's at a glance, and certain hour reporting needs to be sent to exco for moderation. These are only offered on the higher tiers. Initial setup was painless; however, admin is still daily. **What problems is Atera solving and how is that benefiting you?** I use Atera to manage clients with RMM, patching, and AV solutions. It's powerful for ticket management and automation, saving us time and keeping clients happy with automatic reporting. ### 16. Atera is a great and affordable RMM tool for IT Professionals and MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Sun K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Atera?** Atera is easy to use and easy to deploy. It is a comprehensive tool that includes everything you need for a Managed Services Provider, from remote management and monitoring, remote access via at least 4 methods - splashtop teamviewer screenconnect or anydesk, ticketing, monitoring, automatic alerts, everything a modern RMM needs. Two remote access methods - Splashtop and Screenconnect are availlable directly from Atera. To use Teamviewer or Anydesk you would need to bring your own license. Atera is relatively new so it doesn't have the depth of features that Connectwise has, but what they have the implement well, its a polished experience. Connectwise has some features that Atera does not. But we tend not to use these, and when we have tried them we have found the Connectwise implementation of those special features to be ... clunky. What Atera does have is well done and well implemented. Costwise at around $189 a month per technician (but not per client or computer) so it can be much more affordable than the competition. Customer support has been good on the few occasions we needed to talk to them. They are fast and able to answer all of our questions. They have an onboarding process that helps you learn the tool. We used this daily in our operations. We used the product for over a year, during which they were working on the AI functions, which just rolled out as an extra subscription. **What do you dislike about Atera?** We usually used the Screenconnect Remote Access client. The Splashtop access does not always connect to the remote computer. It often failed so we found ourselves using Screenconnect. We also tried Teamviewer but their method of launching Teamviewer from within Atera is a little clunky. Their hardware inventory reports leaves something to be desired. It's kind of hard to find, not named in a way that makes it easy to find. It has both too much information and not enough information at the same time - at least in a format that is useful to me. Often times, I would like to just get a summary of Name, CPU, Memory, Drive Size, to be able to tell if I need to replace an older system. Most of the available reports flood me with too much information (pages) that I have to slog through each PC one by one to get the information I need, and then I have to hand assemble that into my own summary that is much more concise. Atera is a polished, well running experience, but I couldn't help but feel there were a couple things missing. Nothing I could ever exactly put my fingers on as they hit all the basics really well, but it may have just been things that I would only use occasionally. They are constantly adding and improving the product, which is nice. **What problems is Atera solving and how is that benefiting you?** We mostly needed remote access (ie, something that ScreenConnect or Teamviewer could provide) to provide remote support to our customers. The extra RMM capabilities where systems can be monitored, alerts given for low disk space, high temperatures, low toner, are nice. Proactive alerts are handy for knowing about potential problems before they become larger. We were small enough not to need the ticketing component, we usually solve problems on the first pass and don't need to track them, but the system to create and track tickets is good and worked well on the few occasions we had to play with it. The reports are handy, and extremely in depth - more than we needed. ### 17. Cloud-Native Atera Makes Campus-Wide IT Management Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Clement L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Atera?** Managing IT for a sprawling university campus is much easier when your management tools are cloud-native. Atera requires absolutely zero local footprint for the management server, so I don’t have to maintain, patch, or secure an on-premises RMM server in the data center. The platform connects our entire fleet of administrative laptops, lab desktops, and servers in a single dashboard, which makes day-to-day oversight far more straightforward. **What do you dislike about Atera?** The network discovery add-on is entirely too aggressive when we run it on our high-density campus networks. When we trigger a scan to map the connected printers in a large dorm building or the library, the automated discovery feature ends up dropping connections, which is completely unacceptable. **What problems is Atera solving and how is that benefiting you?** Supporting remote staff and students off campus used to mean forcing them to connect to the sluggish corporate VPN, just so our on-premises management tools could see their laptops. ### 18. Atera’s Pricing Model Is a Perfect Fit for a Fast-Growing Distributed Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Atera?** We are a fast-growing professional services and consulting firm with offices distributed across the region. Managing the technology for hundreds of accountants, legal consultants, and financial advisors requires an agile IT department, and Atera’s pricing model is exactly what an operations team looks for. **What do you dislike about Atera?** Because our primary language is Spanish, the localization in the end-user customer portal and the automated ticketing emails can feel a bit mechanical. Some of the default translations are overly literal, which occasionally confuses our non-technical staff when they try to log a support ticket. **What problems is Atera solving and how is that benefiting you?** Before Atera, our IT support was entirely reactive. We relied on consultants reaching out only when their laptops broke, which resulted in lost billable hours. Atera now unifies our ticketing and remote monitoring into one platform, making it easier to stay on top of issues. ### 19. Atera Delivers Confident Security and Streamlined Asset & Cloud Management **Rating:** 5.0/5.0 stars **Reviewed by:** Elis L. | IT Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Atera?** Atera takes care of system security, and it’s reassuring to feel confident that anyone attempting to steal confidential information would fail miserably. I also like that the device view shows a complete list of assets, and that I can quickly filter it by type or by client. On top of that, it streamlines cloud management through automation, which helps minimize the time I have to spend on those tasks. **What do you dislike about Atera?** Overall, it's a fantastic tool! Almost everything is integrated into a single interface. It's been the best experience we've had, as implementation was straightforward and integration with other software products we use our organization is direct and easy. **What problems is Atera solving and how is that benefiting you?** Atera helps us centralize device and ticket information, which makes audit preparation much simpler. It also offers remote access and deployment, automated incident reporting, and lets me troubleshoot IT issues across multiple users more efficiently. ### 20. Efficient, User-Friendly MSP Replacement **Rating:** 5.0/5.0 stars **Reviewed by:** sky n. | Information Technology Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Atera?** I like Atera for its comprehensive features that allow our in-house IT team to replace a full-fledged MSP. We managed to cut a $30,000 contract with the cost of an Atera plan, which is truly amazing. The user interface is much more user-friendly compared to ConnectWise, which is the platform we previously used. Our team can manage updates for servers and workstations, and even allow for remote access to devices at a much lower cost. I appreciate the integrated AI assistants and the ability to automate tasks through AI workflows, which significantly reduces the strain on our IT team. The setup of Atera was extremely easy and straightforward; downloading the agent and loading it onto devices was a breeze with the devices populating instantly. My favorite part of Atera is the scripting feature, as it allows me to run scripts without having to log into the device needing assistance. Plus, the script library is great, where people can contribute scripts for others to use. The support provided by Atera is also the best we have used. **What do you dislike about Atera?** The process to make the workflows is not as intuitive. It would be better if there were tutorial videos linked on the relevant pages. There are steps in making an automated flow that, without a tutorial or walkthrough, a user might not know. Parameters are set in one place and then turned on in another place to have the workflow activate correctly. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticket management and automation of system processes, significantly lowering costs. The platform offers a user-friendly interface, efficient remote management, and excellent support. It enhances IT efficiency with integrated AI, reducing workload and simplifying server updates. ### 21. Comprehensive, Lightweight IT Management That Excels at Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Radoje S. | Management Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Atera?** This is a comprehensive, unified IT management platform that’s compatible with Windows, iOS, and Linux. It’s lightweight and easy to deploy, which makes getting started straightforward. I also appreciate that it supports both day-to-day IT operations and longer-term infrastructure optimization. **What do you dislike about Atera?** I honestly have nothing negative to say—Atera has performed incredibly well for us. It’s a very powerful tool for patch management, and it also offers great flexibility when it comes to return on investment. On top of that, it connects quickly to virtual systems, which makes it easy to work with in our environment. **What problems is Atera solving and how is that benefiting you?** In our case, as an organization, we wanted to automate patch management and explored many tools, but Atera proved to be the most suitable. Furthermore, we use it as our centralized IT management and remote monitoring platform to support end-user devices and maintain system performance across the entire organization. ### 22. Intuitive, Real-Time Dashboards That Strengthen Support Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Michele H. | Solutions Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2026 **What do you like best about Atera?** This tool strengthens control and communication between support, users, and management. The system is highly intuitive and easy to navigate, delivering a practical, well-organized experience from the very first login. I also like how the dashboards offer a strategic, clear view of the team, making it possible to monitor both day-to-day incidents and chat support in real time. **What do you dislike about Atera?** Our experience has been truly incredibly, it adapts to our needs and the solutions it offers simplify and optimize our daily lives, thanks to this platform there is a genuine interest in understanding and solving the needs of each client. **What problems is Atera solving and how is that benefiting you?** We use Atera as our RMM tool to connect with our clients and to document their assets. It offers real-time device monitoring and centralizes key information in one environment, which makes it easier to manage assets, users, and day-to-day operational routines. ### 23. Quick Setup, Immediate Value with Clear Device Monitoring and Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Nermin O. | Information Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** I like that the implementation is quick and easy, and once it’s up and running, it delivers immediate value through device detection, monitoring, and alerts, which has saved us several on-site visits. The interface is also clear and user-friendly, making it easy for engineers to understand the network configuration and quickly spot and identify problems. **What do you dislike about Atera?** From our perspective, the range of features is impressive without feeling overly complex. I especially appreciate the customizable notifications; they’ve been extremely useful for diagnosing problems as they come up. So far, we haven’t had any issues. **What problems is Atera solving and how is that benefiting you?** Our team uses Atera frequently, especially for proactive monitoring and fault diagnostic, and it has become an essential tool for our daily operations. Furthermore, it allows us to perform essential tasks such as restarting devices, checking performance, and receiving alerts from anywhere, facilitating remote management. ### 24. Atera’s Per-Technician Pricing Scales Perfectly for Our Growing MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Gestion T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Atera?** We operate as a managed service provider and telecommunications consultant for businesses across Montevideo and the wider region. Our biggest challenge was scaling our software costs as our client base grew. Atera’s per-technician pricing model has been the perfect solution for our MSP, because it lets us deploy the Atera RMM agent to thousands of client endpoints without our costs rising in step with every new device. **What do you dislike about Atera?** Because we operate in Latin America, our revenue is primarily in UYU, but Atera bills in USD. Currency exchange rate fluctuations mean our monthly software expense varies, which complicates our internal accounting ledgers. **What problems is Atera solving and how is that benefiting you?** Traditional RMM platforms penalized us for acquiring new clients by charging per-device fees. Atera flips that model, which allows uruguaycom to aggressively expand our managed services portfolio. ### 25. Atera’s Per-Technician Pricing Is a Lifesaver for Large, Distributed Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Poubelle M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Atera?** We manage waste-collection fleets and environmental logistics hubs across Europe, so our footprint is massive—from rugged tablets in garbage trucks to equipment at disposal sites. Atera’s per-technician pricing model is an absolute lifesaver. We can deploy the monitoring agent widely, while still paying only a flat monthly fee for our core IT staff at headquarters. **What do you dislike about Atera?** Because our operations span multiple regions, our facility managers submit tickets in both French and English. While Atera’s ticketing system is robust, the native automated translation features for the support desk are lacking. **What problems is Atera solving and how is that benefiting you?** In the logistics and environmental services sector, IT budgets are notoriously tight. Atera has completely decoupled our software licensing costs from our device count, which has allowed us to aggressively digitize our recycling plants. ### 26. Atera’s Per-Technician Pricing Makes Scaling Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Aradhya T. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Atera?** For a growing managed service provider, Atera’s per-technician pricing model is, in my view, its single biggest advantage in the market. Most remote monitoring and management tools charge per endpoint, which aggressively penalizes you for onboarding larger clients. With Atera, we can deploy the monitoring agent to thousands of client PCs without feeling punished for scaling up. **What do you dislike about Atera?** The native reporting engine is functional, but it lacks the high-end polish needed for client-facing presentations. When I sit down for the quarterly business review with a client, I want to be able to hand them a beautifully branded PDF. **What problems is Atera solving and how is that benefiting you?** Before Atera, we were juggling separate, expensive tools: an RMM for monitoring, a PSA for ticketing, and a separate remote access subscription. Atera consolidates all three into a single, cloud-native dashboard. ### 27. Versatile, Feature-Rich Tool with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Maksymilian G. | IT Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Atera?** The product is very versatile, and the background tools make troubleshooting much easier. I like the ability to link devices to users, I've been very impressed with its functionality. I appreciate its integration with so many tools, which helps resolve a wide range of issues. **What do you dislike about Atera?** I find the reports difficult to customize, and it would be helpful to have the ability to run more advanced queries on the data. Some parts of the product also don’t feel very comprehensive or well optimized, which makes it harder to get exactly what I need from the reporting. **What problems is Atera solving and how is that benefiting you?** It helps me organize customer data and allows us to manage a large number of devices. Being able to manage multiple devices makes it easy to manage our customer' devices. It has simplified my workflow. ### 28. Solid Security Visibility with Instant BitLocker Verification **Rating:** 5.0/5.0 stars **Reviewed by:** Hirak M. | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Our associates handle highly sensitive corporate data, including upcoming mergers, board minutes, and financial audits. Hardware loss is a massive risk. Atera provides a solid baseline for security visibility, and now I can instantly verify that BitLocker encryption is actively running on every single remote laptop. **What do you dislike about Atera?** The administrative session timeout settings feel rigid. I understand the need for strict security, but Atera logs my IT staff out quickly. If they step into the server room to physically inspect the NAS, they’re then forced to completely re-authenticate, including entering the two-factor codes again. **What problems is Atera solving and how is that benefiting you?** We previously had zero visibility into the security posture of laptops that rarely connected to the corporate office network. Atera helps us automate security compliance by scheduling and forcing security patches overnight, while also actively monitoring our devices. ### 29. Atera’s Scalable Pricing Makes RMM for Every Device a No-Brainer **Rating:** 5.0/5.0 stars **Reviewed by:** Sachana J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Atera?** We operate a fast-paced corporate law and advisory firm, and we manage the technology for hundreds of attorneys and financial advisors. That requires an agile IT department. Atera’s pricing model is exactly what we were looking for, because we can install the RMM monitoring agent on every laptop and every office workstation without worrying about our software licensing costs inflating. **What do you dislike about Atera?** The native executive reporting modules are functionally sound, but they’re visually uninspired when I need to present internal IT metrics and security posture to the senior partners during the monthly board meetings. **What problems is Atera solving and how is that benefiting you?** IT costs were becoming a barrier to scaling our firm, and Atera completely decouples our software licensing from the device count, allowing us to seamlessly provision laptops. ### 30. Comprehensive IT Management Made Easy with Powerful Add-Ons **Rating:** 5.0/5.0 stars **Reviewed by:** Marc Verjans T. | Mindiro, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Atera?** Very completre product with the right add-ons you need to manage and secure an entire IT-environment. They just don't have 1 add-on, like for example and anti-virus client, but an entire set of add-ons that enables you to manage, monitor and secure every aspect of an IT-environment. Furhtermore the monitoring screen of Atera and all the add-ons are very detailed and reveal any aspect you need to be sure everything is running smooth. The way you can set-up and install Atera of the add-ons are very easy and don't need a lot of technical knowledge. **What do you dislike about Atera?** If you want to share the control panel with a customer so that he/she can also monitor the entire it-environment requires an additional license. It would be helpfull that you could set-up a client access account at a lower price. **What problems is Atera solving and how is that benefiting you?** You can share ideas of what you think could improve Atera or the add-ons together wioth everyone using Atera. If one particular idea pops-up a lot, they start improving that. ### 31. Aters IT automation profiles: A Lifesaver for Large-Scale Data Validation **Rating:** 5.0/5.0 stars **Reviewed by:** Tanvir A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Atera?** My division manages massive e-commerce data validation tasks, particularly the heavy backend scripts required for address parsing and complex product taxonomy updates across the routing network. Aters IT automation profiles has been a lifesaver for us. We have dozens of heavy data-crunching nodes that occasionally suffer from memory leaks due to the sheer volume of address standardization they process. **What do you dislike about Atera?** The alerting thresholds for CPU and memory usage can be a bit rigid, because our taxonomy validation scripts cause massive, intentional CPU spikes when processing the new multi-cluster catalog. **What problems is Atera solving and how is that benefiting you?** Our data validation nodes were frequently crashing under heavy load, which caused delays in our e-commerce dispatch queues. Atera acts as an automated custodian for our infrastructure, helping us keep things running more smoothly. ### 32. Works well with Windows not so well with Mac **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Atera?** I love the fact that this product auto detects products in the domain and sends back the information without having to constantly perform network scans or manually entering each device into the platform. **What do you dislike about Atera?** The lack of use with Apple devices, it would be nice to have an all in one solution for both Windows and Apple but Apple is very stubborn so I think its difficult for any solution to have hands in both and work effectively. **What problems is Atera solving and how is that benefiting you?** Atera is monitoring our staff devices and recommending patches and updates so we do not have to monitor every piece of hardware we have throughout our district. We may also be moving away from Spiceworks for our Ticketing System and utilize Atera for that as well. **Official Response from Gil Givoni:** > Thank you for sharing your experience with Atera! It's great to hear that the auto-detection feature has been helpful for managing your devices, saving time and effort. We've recently added more features to Mac - worth checking out! It’s understandable that the compatibility with Apple devices can be a challenge, given their unique requirements. Hopefully, future updates will continue to improve cross-platform support. Atera’s monitoring and patch management seem to be providing significant benefits, especially in helping you streamline device management and move away from Spiceworks for ticketing. That sounds like a great step forward! If you'd like to share suggestions or connect with others, you can visit the Atera community here: https://community.atera.com. ### 33. Atera’s Technician Pricing Scales Perfectly for Managing Hundreds of Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Ilcortle S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Atera?** We manage the data infrastructure, back-office IT, and network for premium hospitality venues. Restaurants, in particular, have a massive footprint of endpoints—kitchen display systems, reservation iPads, and back-office Windows PCs. Atera technician pricing works best for this setup, because we can deploy the monitoring agent to hundreds of restaurant devices without paying a per-endpoint fee. **What do you dislike about Atera?** Because we manage fast-paced hospitality environments, our alert thresholds need to be very specific. While the Atera system is good overall, customizing alert suppression during off-hours can be tedious. **What problems is Atera solving and how is that benefiting you?** Hospitality IT operates on razor-thin margins and requires zero downtime during service hours. Atera allows us to monitor the restaurant’s digital heartbeat continuously, helping ensure that impending hardware failures are caught early. ### 34. Affordable Per-Technician Pricing That Fits a Non-Profit Budget **Rating:** 5.0/5.0 stars **Reviewed by:** Alero T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Atera?** Running IT for a non-profit organization means we have to be incredibly careful with our budget. We support dozens of field workers operating in rural communities, and Atera’s per-technician pricing is affordable for us. We also don’t get penalized for adding more donated laptops to the network for a new outreach program. **What do you dislike about Atera?** The network discovery add-on struggles with the fragile, cellular-based routers we use in our remote field offices. When we trigger a scan to map the connected devices at a new rural community center, the network tool frequently causes massive latency spikes. **What problems is Atera solving and how is that benefiting you?** Before deploying Atera, an IT issue at a remote project site meant a field worker had to board a bus and travel four hours back to the main office just to have a corrupted application reinstalled. ### 35. Intuitive Interface, Powerful Integrations, and Excellent RMM Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Nouel P. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** I like that it offers useful integrations and that the interface is quite intuitive. That’s one of its biggest advantages, because it makes it easy for new users to understand the platform and use the system efficiently. I also love Atera for remotely managing our clients’ endpoints, and the RMM alerts are excellent for monitoring endpoint status and staying on top of any issues. **What do you dislike about Atera?** I have nothing negative to say about this platform, I find it very easy to use and it perfectly suits our needs, significantly improving my workflow. **What problems is Atera solving and how is that benefiting you?** Atera has undoubtedly opened up many possibilities for automating our workflow management. It lets us restart services on demand and collect valuable information and metrics about how our software performs on our machines. ### 36. Seamless Remote Management with Atera **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Atera?** I like Atera's patch management and software management capabilities. It lets us push packages or critical updates to users in the field without them needing to come back to the shop or be touched by a tech. It keeps our users focused on their tasks while allowing technicians to handle backend issues, which is really helpful. **What do you dislike about Atera?** I found the configuration aspect in profile management a bit confusing at the start. Also, the patch management requires setting up separate config policies for reboot, which is a little confusing. It would be better if these were on one screen. Another challenge was the installation process which needed a second notification through email to get the software installed, preventing it from being easily pushed as a GPO package. **What problems is Atera solving and how is that benefiting you?** I use Atera for monitoring client machines and enabling off-site communication with tech services. It lets me push software updates remotely without needing techs to handle it in person. ### 37. Atera’s AI Automation Helped Us Cut IT Costs and Overtime **Rating:** 5.0/5.0 stars **Reviewed by:** Jean M. | IT Finance Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Atera?** Atera has helped us lower our operational IT costs. Its AI agents have replaced some manual work, and the automation has reduced our need for overtime. Having more consolidated tools has also cut down on licensing expenses. The reporting makes it easier to see where time is being saved, and overall our cost control has improved. **What do you dislike about Atera?** Cost insights are useful, but they require some initial setup to get them working properly. A few of the savings I’ve seen feel more indirect than immediate. Also, the automation rules aren’t quite plug-and-play and usually need some tuning before they behave the way I want. **What problems is Atera solving and how is that benefiting you?** It helped reduce our operational expenses. Productivity increased, and resource planning improved as well. Overall, it made our IT budgets easier to manage. ### 38. Affordable and easy to use endpoint management system for MSP's **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Atera?** Quite easy to use, it has most of the things you need to be able to manage endpoints and you have the option to connect to an endpoint in two different ways. **What do you dislike about Atera?** Feels a bit incomplete, although their options are quite vast, the UI could use a bit of polishing here and there, display of results could be a bit better tuned and the mobile app really needs work on it. **What problems is Atera solving and how is that benefiting you?** They have a list of things they are implementing with timelines, etc. They have an Ai system in place which seems quite good, I havent tested it just yet as it might seem out of my budget, but if its something that they would embed onto a normal license then I would be really happy to try it out. I like the alerts it sends me when a server goes down or an endpoint that is supposed to be on all the time. ### 39. Effortless Remote Support and Patch Management **Rating:** 5.0/5.0 stars **Reviewed by:** Marco S. | Information Technology Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Atera?** I like Atera's remote support because it has a very low load, making it easy for us to log onto systems. The patch updating is fantastic as it doesn't require the system to be on when the update happens; if the system comes on during the update window, it gets updated automatically. Plus, we're able to warn users with a notification saying their system has been updated and that they need to reboot. The patch updating is crucial for keeping our systems secure by maintaining the latest software versions. The remote support is really fantastic as well. Also, the initial setup was very easy, and learning how to install the client was a breeze. I would highly recommend Atera to others, as I rated it a 10 out of 10. **What do you dislike about Atera?** I think the knowledge base needs a little bit of work. It's not 100% intuitive. Creating a ticket or an article can be difficult sometimes. You shouldn't have to take a course on how to create a knowledge-based article. **What problems is Atera solving and how is that benefiting you?** I use Atera to keep track of patch updates and scan our network, providing better customer support. It helps keep our patching up to date for safety and uses AI to address routine issues. ### 40. Atera’s AI Agents and Autopilot Save Time and Keep IT Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Jan N. | IT Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Atera?** Atera has freed up time for our IT team to focus on improvements. The AI agents resolve many recurring issues automatically, and IT Autopilot takes care of background maintenance. As a result, fewer interruptions reach the team, and we can stay focused on higher-value work. The reporting also makes it clear how much time is being saved overall. Because of that, our work feels more meaningful. **What do you dislike about Atera?** The time savings take a while to fully realize. Some of the automation still requires monitoring, and the reports need customization to be truly useful. **What problems is Atera solving and how is that benefiting you?** It reduced the constant interruptions we were dealing with. Strategic projects started moving forward faster, and IT morale improved along the way. Planning also became more realistic, which made it easier to set expectations and follow through. ### 41. Atera Unified Platform Made IT Budgeting Predictable **Rating:** 5.0/5.0 stars **Reviewed by:** castagna R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Atera?** Controlling operational expenditure is critical in hotel management. Atera’s decision to combine remote monitoring and management, helpdesk ticketing, and reporting into one unified platform allowed us to cancel several disjointed IT software contracts. The flat pricing also makes forecasting our annual IT budget very predictable. **What do you dislike about Atera?** The executive reports generated by the platform are still a bit too dense and technical. When I present our monthly operational health to the hotel ownership group, they don’t want to see a list of executed PowerShell scripts; they just want a high-level visual summary of the network uptime. **What problems is Atera solving and how is that benefiting you?** Our IT infrastructure felt like a black box, and we were paying unpredictable hourly rates to external vendors who relied on a patchwork of remote tools. ### 42. Effortless Scaling and Automation for Managed IT Services **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Atera?** Altera allows us to efficiently scale and seamlessly implement our Managed IT Services for an unlimited number of clients and endpoints, making the process both simple and cost-effective. Regardless of whether a client operates in a legacy IT environment, uses cloud hosting, or relies on IoT, we are able to manage, update, migrate, and optimize their workloads by leveraging AI and automation. With Altera, we can offload tasks such as ticketing, customer support, and contract management, which lets us concentrate on value-added projects while having confidence that the systems remain well maintained. Altera also integrates with our SOC's Client Health Dashboard, giving us RMM client access, monitoring capabilities, and PSA policy enforcement. I recommend giving Altera a try—you’ll find it becomes an essential part of your daily operations. **What do you dislike about Atera?** Atera does not assist with managing Cloud SaaS workloads or end-user licensing, which happens to be a key area of expertise for us as an MSP. However, Altera is integral in providing reports and compliance verification. **What problems is Atera solving and how is that benefiting you?** Altera serves as a game enabler by automating many of the time-consuming, low-level support tasks. This allows us to dedicate more attention to higher-value customer services and project-based work. As a result, customer satisfaction increases, and customer support becomes a profitable aspect of our operations. ### 43. Atera’s All-in-One RMM + Ticketing, with Robin AI as a Real Time-Saver **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Atera?** Atera's all-in-one approach is what really stands out to me — RMM, ticketing, patching, and AI automation all in one place without needing to stitch together multiple tools. The per-technician pricing is a huge plus since you're not penalized for adding endpoints. And the AI agent, Robin, has been a game changer for reducing repetitive help desk work. **What do you dislike about Atera?** The reporting can feel a bit limited and inflexible if you need highly customized outputs. The ticketing and asset management side still feels a little unpolished compared to dedicated tools. And while the AI features are impressive, they sometimes feel like they're being pushed ahead of the core platform being fully fleshed out. **What problems is Atera solving and how is that benefiting you?** Before Atera, managing updates, troubleshooting, and monitoring across all our endpoints was almost entirely manual work. Now most of that is automated — patches go out on schedule, alerts catch issues before they cause downtime, and our technicians can handle problems remotely without disrupting end users. It's shifted us from constantly putting out fires to actually staying ahead of them. ### 44. Intuitive user interface, versatile ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Geschäftsführender Gesellschafter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Atera?** I find the new interface of Atera extremely intuitive and visually appealing, which makes its use very pleasant. Everything is clearly presented, and I can customize my dashboard according to my needs. I particularly appreciate the ability to configure and preset custom views in the ticketing system, which makes the work very efficient. The logical structure of Atera allows me to get accustomed to it very quickly. The system significantly eases daily tasks as it performs many necessary and tedious tasks in parallel and automatically. I can easily apply patch and update routines to different groups or device types and subsequently only check where problems may have occurred. Atera offers a clear time saving through its numerous features, which repeatedly prove valuable for our business operations. It is unthinkable not to use this tool anymore. **What do you dislike about Atera?** Although there are many templates, they are never sufficient and the exchange between users is less active than desired. The scripting function for automation remains unclear and there is a lack of feedback on the functionality and security of the scripts. The AI implementation does not yet meet expectations, particularly in supporting specific application areas and creating knowledge databases. Patch management often shows delays in feedback, making it unclear whether tasks have been successfully completed. **What problems is Atera solving and how is that benefiting you?** I use Atera for managing customer devices and as a ticketing system that centralizes our communication. It facilitates automated tasks like updates and is flexible in customizations, which saves time and increases efficiency. **Official Response from Gil Givoni:** > Thank you for your fantastic review! 😊 We’re thrilled to hear that Atera has become a game changer for your company, and that our ticketing system and knowledge base have made such a positive impact on your workflow. It’s great to know that the tool is helping you improve efficiency and automate processes—exactly what we strive for! 🚀 We also appreciate your feedback on patch management status. We’ll certainly take this into account as we continue to enhance the platform. If you haven't yet found the detailed progress information, our support team would be happy to assist! It’s awesome to hear that Atera’s continuous improvements are making a difference for you every month. If you'd like to share more insights or connect with other IT professionals, feel free to join our community: community.atera.com. 💡💙 ### 45. Atera: Advanced Technology, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luvuyo N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Atera?** I use Atera for ticketing, remotely managing devices, and generating reports. It helps me identify all the devices that are missing updates and facilitates patching. I like how Atera offers alternative remote tools like Anydesk, Splashtop, and TeamViewer, which gives me flexibility in remotely accessing devices. The initial setup was easy, and I appreciate the inclusion of 2FA security. Atera came with more advanced technology than the previous product we used, which was N-able. Overall, I would definitely rate it a 10 out of 10 for recommending it to others. **What do you dislike about Atera?** Managing printers is a bit challenging with Atera. I wish we could wake printers up when they're offline or maybe access them remotely. **What problems is Atera solving and how is that benefiting you?** I use Atera for ticketing, remotely managing devices, and reporting. It solves the problem of identifying devices missing updates and patching. ### 46. Atera’s Pay-Per-Technician Pricing Is a Perfect Fit for a Small IT Team **Rating:** 5.0/5.0 stars **Reviewed by:** Serina J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Atera?** We manufacture and support specialized interactive audio hardware and a digital interface for board game cafés. Our footprint of endpoints is massive and constantly growing, but our core IT team is very small. Atera’s pay-per-technician pricing model is a perfect fit for our business structure. **What do you dislike about Atera?** The alerting thresholds can feel rigid when dealing with non-traditional hours, because our partner cafes and streaming studios often power down the specific gaming tables at 2:00 AM. **What problems is Atera solving and how is that benefiting you?** Before Atera, we were using a patchwork of remote access tools and a separate ticketing system, which meant our response times were very slow. Atera consolidates our helpdesk and endpoint monitoring into one unified dashboard. ### 47. Atera Made IT Growth Manageable with AI Agents and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Islam A. | IT Growth Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about Atera?** As our organization expanded, Atera helped keep IT complexity under control. The AI agents absorbed the increased support demand, and IT Autopilot took care of repetitive tasks automatically. Even as our infrastructure grew, RMM visibility remained clear, and automation helped ensure our processes stayed consistent. Overall, growth felt manageable from an IT standpoint. **What do you dislike about Atera?** As we grew, we had to revisit our configurations. A few automation rules also needed refinement, and the dashboards required updates to stay aligned with our current setup. **What problems is Atera solving and how is that benefiting you?** It helped prevent IT sprawl as we grew. The quality of support stayed consistent, and downtime remained low. Overall, our IT scaled smoothly alongside the business. ### 48. Cloud-Native RMM That Simplifies Global IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nagma P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Atera?** Managing IT for a distributed enterprise is much easier when the management tools are cloud-native. Atera requires absolutely zero local footprint for the management server, so I don’t have to maintain, patch, or secure an on-premises RMM server. The platform connects our entire global fleet of laptops and servers in one dashboard, which makes day-to-day oversight far simpler. **What do you dislike about Atera?** The macOS agent is noticeably inferior to the Windows version. A small subset of our creative marketing department uses Macs, and the Atera agent frequently fails to execute basic background scripts. **What problems is Atera solving and how is that benefiting you?** Supporting remote workers used to be difficult because we had to force them to connect to a VPN. Atera completely eliminates the need for VPN connectivity for IT management. ### 49. Atera’s Flexible Pay-Per-Technician Model Fits Our Seasonal Team **Rating:** 5.0/5.0 stars **Reviewed by:** Cordova R. | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Atera?** Managing hardware for a crew scattered across remote, high-elevation sites and deep valleys requires a very flexible support model. Atera’s pay-per-technician structure is perfect for us because our technician count changes depending on how many temporary workers we hire for the dry season. **What do you dislike about Atera?** The Wake-on-LAN functionality is highly unreliable when I try to wake up heavy drafting workstations across different office subnets. **What problems is Atera solving and how is that benefiting you?** A broken application out in the field used to mean a dead day. A crew would drive two hours to a site, realize their GPS syncing software was throwing an error, and then have to drive all the way back to the main office for IT help. Atera prevents this massive waste of payroll and vehicle fuel. ### 50. Atera Powers Mature, Autonomous IT Operations for Long-Term Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Jebarson S. | IT Operations Architect, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Atera?** Atera has supported the maturity of our IT operations. Its AI agents have taken over basic support tasks, and IT Autopilot has helped shift us toward greater autonomy. As a result, our processes have become more standardized, and the reporting helps us track improvements in maturity over time. Overall, the platform feels well suited to supporting long-term growth. **What do you dislike about Atera?** Maturity gains take time, and reaching full autonomy requires trust. The setup also needs coordination to get everything aligned. **What problems is Atera solving and how is that benefiting you?** It helped move our IT organization toward a more mature operating model. We saw less reactive, fire-fighting work and a stronger strategic focus. Overall, operations became more sustainable and easier to maintain over time. ## Atera Discussions - [How does your pricing compare to the traditional RMM vendors?](https://www.g2.com/discussions/pricing-model-6b81ae90-6f83-4f5f-a664-ea365335a70e) - 1 comment, 2 upvotes - [Do you have integration with 3rd party accounting systems such as QuickBooks / Freshbooks / Xero?](https://www.g2.com/discussions/accounting-integration-4651031b-f676-492b-b645-3ceac531b16f) - 1 comment, 1 upvote - [Is your Agent Brandable? Can we white label it with our logo?](https://www.g2.com/discussions/white-label) - 1 comment, 1 upvote - [What kind of failovers do you have to ensure your end-users do not experience downtime?](https://www.g2.com/discussions/software-stability) - 1 comment, 1 upvote - [Can I generate automatically a Service Ticket from an Agent Alert?](https://www.g2.com/discussions/tickets) - 1 comment, 1 upvote - [View Atera pricing details and edition comparison](https://www.g2.com/products/atera/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+04%3A23%3A12+-0500&secure%5Bsession_id%5D=671b9422-6ebc-48d0-b560-d336504ae15d&secure%5Btoken%5D=80f225eb1b682734f16abe60c9a0cea04468aa18d80af65c99628c5a020cad82&format=llm_user) ## Atera Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - [Acronis Disaster Recovery](https://www.g2.com/products/acronis-disaster-recovery/reviews) - 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[Keeper Secrets Manager](https://www.g2.com/products/keeper-secrets-manager/reviews) - [Malwarebytes for Teams](https://www.g2.com/products/malwarebytes-for-teams/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Webinars](https://www.g2.com/products/microsoft-teams-webinars/reviews) - [Miradore Management Suite](https://www.g2.com/products/miradore-management-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Rewind Backups](https://www.g2.com/products/rewind-backups/reviews) - [ScalePad](https://www.g2.com/products/scalepad-suite/reviews) - [ScalePad Lifecycle Manager](https://www.g2.com/products/scalepad-lifecycle-manager/reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Splashtop](https://www.g2.com/products/splashtop/reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Webroot Business Endpoint Protection](https://www.g2.com/products/webroot-business-endpoint-protection/reviews) - [Webroot DNS Protection](https://www.g2.com/products/opentext-webroot-dns-protection/reviews) - [Webroot Security Awareness Training](https://www.g2.com/products/webroot-security-awareness-training/reviews) - [WhatsApp API](https://www.g2.com/products/crunchzapp-whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) - [Zomentum e-Sign and Payment](https://www.g2.com/products/zomentum-e-sign-and-payment/reviews) ## Atera Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Change Management - Asset Management - Reports & Analytics **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Scope** - Endpoint Inclusiveness - Multi-OS Support **Functionality** - Performance Monitoring - Alerting - Improvement Suggestions - Multi-Network Capability **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Generative AI** - AI Text Summarization **Monitoring - Network Monitoring** - 360-Degree Network Visibility - Automated Network Discovery - Real-Time Monitoring **Automation - AI IT Agents** - Document Processing - Feedback Collection **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **System Control** - Device Control - Web Control - Application Control - Asset Management - System Isolation **Analysis** - Threat Detection **Service Desk** - Help Desk - Incident Reports - Process Workflow **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **Security** - Reporting and Alerts - Endpoint Protection - Remote Wiping **Management** - Performance Baseline - Data Visualization - Path Analysis **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Maintenance** - Remote Reboot - Remote Printing **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Analytics - Network Monitoring** - Predictive Performance Analytics - Packet & Flow Analysis **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Monitoring and Management - Autonomous Endpoint Management** - Self-Healing **Reporting** - Dashboards - Time Tracking - Surveys **Vulnerability Prevention** - Endpoint Intelligence - Firewall - Malware Detection **Platform** - Unified Communications Platform - Remote Access - ITIL Policy Compliance - Asset Tracking - IT Knowledge Management **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Device Enrollment - Device Configuration - Device Compliance - Usage Information - Data Separation **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration **Communication ** - VoIP - Video Conference Call - Screen Annotations **Generative AI** - AI Text Generation - AI Text Summarization **Security - Network Monitoring** - Encrypted Data Transmission - Zero Trust and Identity Management - Integrated Network Security **IT Ticket Management - AI IT Agents** - Ticket Status Updates - Ticket Assignment - Automated Ticket Creation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Security Management** - Incident Reports - Security Validation - Compliance **Security** - Endpoint Protection - Patch Management - Disaster Recovery - Service Management - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Security** - Data Encryption - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Network Performance - Network Monitoring** - Dynamic Network Optimization - Automated Tasks Routing **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Unified Endpoint Management (UEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **AI Automation - Network Monitoring** - Machine Learning-Based Anomaly Detection - Self-Healing Networks - Predictive Network Maintenance **Agentic AI - Enterprise IT Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Performance** - Reporting **Agentic AI - Network Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Atera Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,260 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,804 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - 4.4/5.0 (532 reviews)