I can connect to staff laptops from their home, no issues. I can monitor their screens for restart or reboot when needed as well.

I find Syncro to be an impressive all-in-one product solution for ticket management, remote support, and asset management. It helps me manage tickets and assets efficiently and offers an amazing remote tool to handle tasks from start to finish. The RMM agent is awesome, providing all software and hardware details, which is really useful. It captures all information, sends health alerts or errors, and works great for pushing scripts from the backend. The initial setup was quick, which I appreciated.

true all in one RMM, multiple endpoints per user, Smart ticketing and Scripting for multiple shell commands, patch management. I could go o and on but those are the features that stand out.