I find Syncro to be a great tool for managing tickets and providing IT support, as it has everything you could ask for. The ability to manage and track tickets and invoice them all from the same portal is incredibly useful. I also appreciate that Syncro has one of the best RMM tools and a remote support option with lots of automation features that work really great. The scripting feature is incredibly helpful, especially if you know how to use it, allowing for tasks like installing and uninstalling software for all clients with just one script and troubleshooting and managing organizational systems. The initial setup of Syncro was quick, which was a big plus.

It is having good integrations of assets and remote access to the assets for support calls

I find Syncro to be a one-stop solution for the IT industry, especially with its outstanding ticketing platform. I appreciate how it effectively handles reporting, RMM, invoicing, client management, and automation scripting. I particularly like the RMM asset policy feature, which helps keep everything up-to-date and well-maintained. It's a big help when onboarding new clients since I just need to install the RMM agent, and the policy takes care of everything else. Additionally, the setup process of Syncro was very easy.