# Best Live Chat Software - Page 4

*By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*


Live chat software enables businesses to connect instantly with website visitors through real-time chat interfaces, allowing customer service teams to provide immediate support, proactively engage visitors with timed pop-up windows, and create seamless conversational experiences that improve customer satisfaction and increase conversion rates.

### Core Capabilities of Live Chat Software

To qualify for inclusion in the Live Chat category, a product must:

- Provide instant messaging capabilities between customer service representatives and website visitors
- Allow chat windows to either initiate conversation or live independently on a website for potential inquiries

### Common Use Cases for Live Chat Software

Customer service and sales teams use live chat software to engage visitors and resolve issues in real time across websites and digital touchpoints. Common use cases include:

- Providing immediate support for product questions, technical issues, and website navigation
- Proactively engaging high-intent visitors with timed chat prompts to increase purchase likelihood
- Reducing response times compared to ticket-based support systems to improve first-contact resolution rates

### How Live Chat Software Differs from Other Tools

Live chat functionality is often packaged within broader platforms including [e-commerce platforms](https://www.g2.com/categories/e-commerce-platforms), [help desk software](https://www.g2.com/categories/help-desk), and [digital customer service software](https://www.g2.com/categories/digital-customer-service-platforms). It also serves stand out as a core feature and foundation for AI-powered tools such as [chatbots](https://www.g2.com/categories/chatbots), [conversational support software](https://www.g2.com/categories/conversational-support), and [customer service automation software](https://www.g2.com/categories/customer-service-automation).

### Insights from G2 on Live Chat Software

Based on category trends on G2, ease of setup and proactive chat engagement features stand out as standout capabilities. These platforms deliver reductions in response time and improved customer satisfaction scores as primary outcomes of adoption.





## Top Live Chat Software at a Glance
| # | Product | Rating | Best For | What Users Say |
|---|---------|--------|----------|----------------|
| 1 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,653 reviews) | Scalable omnichannel ticket operations | "[Unified Omnichannel Support with Powerful Automation and Analytics](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)" |
| 2 | [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) | 4.4/5.0 (6,970 reviews) | Salesforce-centered service operations | "[“Daily Use Review of Salesforce Service Cloud in Collections”](https://www.g2.com/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)" |
| 3 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,724 reviews) | Knowledge-base AI support deflection | "[End: Efficient technical support and an easy-to-use platform](https://www.g2.com/survey_responses/fin-review-13135986)" |
| 4 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,543 reviews) | Omnichannel help desk automation | "[Zoho Desk Delivers a Feature-Rich, Fast, Great-Value Help Desk](https://www.g2.com/survey_responses/zoho-desk-review-13123060)" |
| 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | Local business messaging and review capture | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" |
| 6 | [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) | 4.6/5.0 (233 reviews) | WhatsApp-based customer conversation scale | "[Simple, Reliable Customer Communication with WhatsApp Business Platform](https://www.g2.com/survey_responses/whatsapp-business-platform-review-13125659)" |
| 7 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Reputation-led customer messaging | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" |
| 8 | [Qualified](https://www.g2.com/products/qualified/reviews) | 4.9/5.0 (1,508 reviews) | AI SDR website meeting conversion | "[Outstanding AI SDR Platform with Measurable Results](https://www.g2.com/survey_responses/qualified-review-13144765)" |
| 9 | [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5.0 (1,844 reviews) | Website chat automation for lead capture | "[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)" |
| 10 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,820 reviews) | CRM-connected support and self-service | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" |


## G2 Grid® for Live Chat Software
![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=574&focus%5B%5D=5494&focus%5B%5D=2743&focus%5B%5D=3270&focus%5B%5D=10366&focus%5B%5D=1281845&focus%5B%5D=19432&focus%5B%5D=90225)
Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Fin, Podium, WhatsApp Business Platform, Birdeye, and Qualified.
Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=birdeye&focus%5B%5D=qualified)


## How Many Live Chat Software Products Does G2 Track?
**Total Products under this Category:** 464

### Category Stats (Jul 2026)
- **Average Rating**: 4.47/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product**: Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month
*Last updated: July 22, 2026*


## How Does G2 Rank Live Chat Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 100,400+ Authentic Reviews
- 464+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


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---


## Live Chat Software Features & Capabilities

### What are the Best Live Chat Software with Knowledge Base?
Establishes a knowledge base for employee reference during conversations. 

**Top-rated Live Chat Software for Knowledge Base:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Knowledge Base](https://www.g2.com/categories/live-chat/f/knowledge-base)

### What are the Best Live Chat Software with Co-Browsing?
Allows agents to join a customer's browser session and navigate through the website with them.

**Top-rated Live Chat Software for Co-Browsing:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Co-Browsing](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Best Live Chat Software with Targeted Emails?
Sends automated emails to further engage clients and potential clients. 

**Top-rated Live Chat Software for Targeted Emails:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Targeted Emails](https://www.g2.com/categories/live-chat/f/targeted-emails)

### What are the Best Live Chat Software with Lead Development?
Enables employees to denote potential customers. 

**Top-rated Live Chat Software for Lead Development:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with Lead Development](https://www.g2.com/categories/live-chat/f/lead-development)

### What are the Best Live Chat Software with In-App Messaging?
Allows for live chat to be enabled within the app for customer help. 

**Top-rated Live Chat Software for In-App Messaging:**
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
- [Fin](https://www.g2.com/products/fin/reviews)
[Explore Live Chat Software with In-App Messaging](https://www.g2.com/categories/live-chat/f/in-app-messaging)


## What Are the Top-Rated Live Chat Software Products in 2026?
### 1. [Zaapi](https://www.g2.com/products/zaapi/reviews)
The Future of Conversational CX Zaapi is a comprehensive AI-driven Customer Experience (CX) platform designed for the modern era of commerce. By centralizing interactions from WhatsApp, Email, Website, Facebook, Instagram, LINE, TikTok, Shopee, and Lazada, Zaapi eliminates fragmented communication and provides a single, intelligent "source of truth" for every customer relationship. As the intelligent engine behind modern engagement, Zaapi provides the infrastructure to deliver a seamless, unified experience in a world where customers expect instant responses across a dozen platforms. By combining deep e-commerce integrations with cutting-edge AI, Zaapi transforms your communication channels from simple inboxes into high-performance revenue drivers. The AI Agent: 80%+ Automation & Serious ROI The Zaapi AI Agent isn't just a chatbot—it’s a digital extension of your team that understands context and brand voice. - Full Automation: Many users achieve 80% or higher full automation of all incoming inquiries, allowing human agents to focus on high-value tasks. - Instant Accuracy: Drastically improve response rates and agent efficiency by deploying an AI trained on your specific business data and knowledge base. - Measurable Growth: By resolving queries 24/7 without delays, the AI Agent drives significant ROI through increased customer satisfaction and higher conversion rates. Versatile Flow Builder: Automate Anything Zaapi’s powerful, no-code Flow Builder allows you to design and deploy sophisticated customer journeys in minutes. With a deep Shopify integration, you can create seamless automations including: - Welcome Flows: Engage new prospects the moment they connect on any channel. Cart Recovery: Automatically trigger personalized recovery messages via WhatsApp or Email to reclaim lost sales. - Order Updates: Proactively send automated notifications for order status and shipping directly to the customer’s preferred app. - Custom Logic: A truly versatile canvas that enables you to automate almost any workflow, from lead qualification to complex multi-step support paths. Deep Analytics & Performance Tracking Zaapi provides the data-driven insights necessary to master your CX strategy. Our detailed analytics suite allows you to: - Analyze Conversations: Gain visibility into every interaction to identify trends, pain points, and customer sentiment. - Monitor Agent Performance: Track individual and team efficiency, response times, and resolution success. - Optimize AI Efficiency: Constantly refine your AI Agent’s performance by reviewing its interactions and success rates across all channels. Why Zaapi? Zaapi empowers businesses to move beyond "replying to messages" and toward "mastering the customer experience." By combining native e-commerce data with a powerful AI engine, Zaapi ensures that every conversation—no matter the channel—contributes to a seamless customer experience.


**Average Rating:** 4.7/5.0
**Total Reviews:** 36
**How Do G2 Users Rate Zaapi?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Zaapi?**

- **Seller:** [Zaapi](https://www.g2.com/sellers/zaapi)
- **HQ Location:** Singapore, SG
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Retail
- **Company Size:** 63% Small-Business, 24% Mid-Market


#### What Are Zaapi's Pros and Cons?

**Pros:**

- Ease of Use (17 reviews)
- Features (10 reviews)
- Efficiency (9 reviews)
- Integrations (9 reviews)
- Easy Setup (8 reviews)

**Cons:**

- Required Improvements (6 reviews)
- Usage Limitations (6 reviews)
- Expensive (5 reviews)
- Limited Features (5 reviews)
- Missing Features (5 reviews)


### What Do G2 Reviewers Say About Zaapi?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Zaapi to have a **user-friendly design** , making daily customer support effortless and efficient.
- Users appreciate the **easy setup and intuitive interface** of Zaapi, enhancing daily customer support efficiency across multiple channels.
- Users praise Zaapi for its **efficiency** , making chat management and response automation seamless and time-saving.
- Users appreciate the **seamless integrations** of Zaapi, enhancing efficiency by unifying various communication channels in one platform.
- Users praise Zaapi for its **easy setup** , enabling efficient management of multiple chat channels with minimal effort.

**Cons:**

- Users note that **required improvements** include better reporting options, faster performance, and enhanced customer data management.
- Users experience **usage limitations** with Zaapi, particularly concerning file size restrictions for images and videos.
- Users feel the pricing is **a bit high** and could be clearer, with unexpected additional charges for credits.
- Users note the **limited features** of Zaapi, missing important tools for conversion and advanced workflows.
- Users note several **missing features** , particularly in conversion and advanced workflows, affecting the overall functionality.

#### What Are Recent G2 Reviews of Zaapi?

**"[All-in-One Chat Solution That Empowers Teamwork](https://www.g2.com/survey_responses/zaapi-review-12918159)"**

**Rating:** 5.0/5.0 stars
*— Natavadee S.*

[Read full review](https://www.g2.com/survey_responses/zaapi-review-12918159)

---

**"[Reliable Omnichannel Platform with Excellent Support](https://www.g2.com/survey_responses/zaapi-review-13058934)"**

**Rating:** 5.0/5.0 stars
*— derrick t.*

[Read full review](https://www.g2.com/survey_responses/zaapi-review-13058934)

---



### 2. [eDesk](https://www.g2.com/products/edesk/reviews)
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!


**Average Rating:** 4.5/5.0
**Total Reviews:** 72
**How Do G2 Users Rate eDesk?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.4/10 (Category avg: 8.1/10)

**Who Is the Company Behind eDesk?**

- **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software)
- **Company Website:** https://www.xsellco.com/
- **HQ Location:** Dublin, Dublin
- **Twitter:** @XSellco (246 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/edeskdotcom/ (84 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director
- **Top Industries:** Retail, Automotive
- **Company Size:** 77% Small-Business, 14% Mid-Market


#### What Are eDesk's Pros and Cons?

**Pros:**

- Ease of Use (22 reviews)
- Customer Support (21 reviews)
- Efficiency (19 reviews)
- Features (18 reviews)
- Helpful (18 reviews)

**Cons:**

- Learning Curve (7 reviews)
- Ticketing Issues (6 reviews)
- Expensive (5 reviews)
- Not Intuitive (5 reviews)
- Ticket Management (5 reviews)


### What Do G2 Reviewers Say About eDesk?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find eDesk's **ease of use** impressive, benefiting from intuitive design and efficient, supportive assistance.
- Users highlight the **prompt and helpful customer support** from eDesk, enhancing their overall experience and efficiency.
- Users value the **efficiency** of eDesk, appreciating quick support and streamlined communication across multiple platforms.
- Users value the **time-saving centralization** of eDesk, enhancing efficiency and collaboration across customer support channels.
- Users appreciate the **time-saving template feature** of eDesk, enhancing efficiency in customer service tasks.

**Cons:**

- Users find the **learning curve steep** , as advanced settings and workflows require time to master and understand.
- Users experience **ticketing issues** with filtering, automatic categorization, and duplicate ticket creation affecting their workflow.
- Users find the pricing of eDesk to be **quite steep** , making it prohibitive for smaller businesses and larger teams.
- Users find eDesk's interface **not intuitive** , requiring time to understand advanced settings and workflows effectively.
- Users find the **automatic ticket categorization frustrating** , as it complicates management and impedes workflow efficiency.

#### What Are Recent G2 Reviews of eDesk?

**"[User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries](https://www.g2.com/survey_responses/edesk-review-12971636)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Health, Wellness and Fitness*

[Read full review](https://www.g2.com/survey_responses/edesk-review-12971636)

---

**"[Easy Setup and Fast, Helpful Support for New eDesk Users](https://www.g2.com/survey_responses/edesk-review-12251088)"**

**Rating:** 4.5/5.0 stars
*— Angie S.*

[Read full review](https://www.g2.com/survey_responses/edesk-review-12251088)

---



### 3. [iAdvize](https://www.g2.com/products/iadvize/reviews)
iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence.


**Average Rating:** 4.7/5.0
**Total Reviews:** 28
**How Do G2 Users Rate iAdvize?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Lead Development:** 7.7/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

**Who Is the Company Behind iAdvize?**

- **Seller:** [iAdvize](https://www.g2.com/sellers/iadvize)
- **Year Founded:** 2010
- **HQ Location:** Nantes, France
- **Twitter:** @iadvize (7,328 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/535762/ (188 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 40% Mid-Market, 37% Enterprise


#### What Are iAdvize's Pros and Cons?

**Pros:**

- Helpful (5 reviews)
- Customer Engagement (3 reviews)
- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Engagement (3 reviews)

**Cons:**

- Chat Management (1 reviews)
- Connectivity Issues (1 reviews)
- Feature Issues (1 reviews)
- Inadequate Reporting (1 reviews)
- Integration Issues (1 reviews)


### What Do G2 Reviewers Say About iAdvize?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **helpfulness** of iAdvize, significantly reducing workload while improving customer engagement and conversion rates.
- Users appreciate the **exceptional customer engagement** provided by iAdvize, elevating interactions and driving meaningful results.
- Users praise the **exceptional customer support** from iAdvize, highlighting its engagement and commitment to their success.
- Users appreciate the **user-friendly interface** of iAdvize, making configuration and operation seamless and intuitive.
- Users value the **high level of engagement** from iAdvize, leading to successful integrations and increased sales.

**Cons:**

- Users find it **inconvenient that messaging conversations can't connect to Microsoft Teams** , impacting team collaboration.
- Users find it **inconvenient due to connectivity issues** between messaging conversations and Microsoft Teams, disrupting workflow.
- Users find **missing features** in iAdvize, like an inadequate queue system and limited reporting capabilities, frustrating.
- Users find the **inadequate reporting** in iAdvize limits insights, impacting the overall effectiveness and user experience.
- Users feel frustrated by the **integration issues** with Microsoft Teams, making communication less seamless.

#### What Are Recent G2 Reviews of iAdvize?

**"[iAdvize Boosts Product Discovery and Conversational Commerce on LG.com](https://www.g2.com/survey_responses/iadvize-review-12791707)"**

**Rating:** 4.5/5.0 stars
*— Girish J.*

[Read full review](https://www.g2.com/survey_responses/iadvize-review-12791707)

---

**"[Innovative Chatbot That Cuts Inquiries and Streamlines Support](https://www.g2.com/survey_responses/iadvize-review-12455845)"**

**Rating:** 4.0/5.0 stars
*— Jennifer G.*

[Read full review](https://www.g2.com/survey_responses/iadvize-review-12455845)

---


#### What Are G2 Users Discussing About iAdvize?

- [What is iAdvize used for?](https://www.g2.com/discussions/what-is-iadvize-used-for) - 1 upvote

### 4. [SleekFlow](https://www.g2.com/products/sleekflow/reviews)
SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.


**Average Rating:** 4.6/5.0
**Total Reviews:** 201
**How Do G2 Users Rate SleekFlow?**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Lead Development:** 8.5/10 (Category avg: 8.5/10)
- **Customization :** 8.3/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.1/10 (Category avg: 8.1/10)

**Who Is the Company Behind SleekFlow?**

- **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow)
- **Company Website:** https://sleekflow.io/
- **Year Founded:** 2019
- **HQ Location:** Singapore, SG
- **Twitter:** @sleekflow_io (174 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director, Founder
- **Top Industries:** Retail, Health, Wellness and Fitness
- **Company Size:** 73% Small-Business, 20% Mid-Market


#### What Are SleekFlow's Pros and Cons?

**Pros:**

- Ease of Use (42 reviews)
- Customer Support (34 reviews)
- Automation (28 reviews)
- Features (25 reviews)
- Time-saving (25 reviews)

**Cons:**

- Missing Features (14 reviews)
- Slow Loading (10 reviews)
- Expensive (9 reviews)
- Limited Customization (9 reviews)
- Limited Features (9 reviews)


### What Do G2 Reviewers Say About SleekFlow?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find SleekFlow to be **very easy to implement** , thanks to helpful guidance and effective features.
- Users commend the **excellent customer support** of SleekFlow, highlighting fast responses and useful assistance for effective communication.
- Users love the **easy-to-use automation features** of SleekFlow, significantly reducing routine tasks and improving efficiency.
- Users value the **handy AI agent** of SleekFlow for efficiently qualifying leads and enhancing customer communication.
- Users find that the **time-saving automation** of SleekFlow helps them manage customer messages efficiently and effectively.

**Cons:**

- Users note the **lack of essential features** in SleekFlow, wishing for improved response tracking and message management.
- Users frequently face **slow loading** issues with SleekFlow, causing frustration during message access and app performance.
- Users find the **pricing steep** for SleekFlow, especially for smaller teams, impacting accessibility and value.
- Users express concerns over **limited customization** , particularly regarding contact quotas and analytics options in SleekFlow.
- Users feel that the **limited features** of SleekFlow restrict functionality, especially for those on lower-tier plans.

#### What Are Recent G2 Reviews of SleekFlow?

**"[Sleekflow Makes Multi-Channel Messaging and Automation Effortless.](https://www.g2.com/survey_responses/sleekflow-review-13065757)"**

**Rating:** 4.5/5.0 stars
*— Sujal S.*

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757)

---

**"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"**

**Rating:** 5.0/5.0 stars
*— Yik Wang C.*

[Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937)

---


#### What Are G2 Users Discussing About SleekFlow?

- [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for)

### 5. [Enchant](https://www.g2.com/products/enchant/reviews)
Enchant is a helpdesk and knowledge base software solution.


**Average Rating:** 4.8/5.0
**Total Reviews:** 64
**How Do G2 Users Rate Enchant?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Lead Development:** 10.0/10 (Category avg: 8.5/10)
- **Customization :** 8.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 10.0/10 (Category avg: 8.1/10)

**Who Is the Company Behind Enchant?**

- **Seller:** [Enchant](https://www.g2.com/sellers/enchant)
- **HQ Location:** Arkansas, United States
- **Twitter:** @enchant (110 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/enchant-com/ (6 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Director
- **Top Industries:** Retail, Computer Software
- **Company Size:** 83% Small-Business, 12% Mid-Market



#### What Are Recent G2 Reviews of Enchant?

**"[Powerful, Low-Cost Customer Communication Tool with Responsive Support](https://www.g2.com/survey_responses/enchant-review-12719803)"**

**Rating:** 4.5/5.0 stars
*— James C.*

[Read full review](https://www.g2.com/survey_responses/enchant-review-12719803)

---

**"[Easy Shared Inboxes, Fast Support, and Great Value for Small Businesses](https://www.g2.com/survey_responses/enchant-review-12716833)"**

**Rating:** 5.0/5.0 stars
*— Douglas W.*

[Read full review](https://www.g2.com/survey_responses/enchant-review-12716833)

---


#### What Are G2 Users Discussing About Enchant?

- [What is Enchant used for?](https://www.g2.com/discussions/what-is-enchant-used-for)

### 6. [Help Scout](https://www.g2.com/products/help-scout/reviews)
Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.


**Average Rating:** 4.4/5.0
**Total Reviews:** 418
**How Do G2 Users Rate Help Scout?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 7.9/10 (Category avg: 8.5/10)
- **Customization :** 7.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.1/10 (Category avg: 8.1/10)

**Who Is the Company Behind Help Scout?**

- **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout)
- **Company Website:** https://www.helpscout.com/
- **Year Founded:** 2011
- **HQ Location:** Boston, MA
- **Twitter:** @helpscout (11,601 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1447019/ (291 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Success Manager, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small-Business, 33% Mid-Market


#### What Are Help Scout's Pros and Cons?

**Pros:**

- Ease of Use (14 reviews)
- Features (11 reviews)
- Helpful (11 reviews)
- Customer Support (7 reviews)
- Knowledge Base (7 reviews)

**Cons:**

- Lack of Features (8 reviews)
- Limited Features (7 reviews)
- Missing Features (7 reviews)
- Limited Customization (4 reviews)
- Limited Functionality (4 reviews)


### What Do G2 Reviewers Say About Help Scout?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless.
- Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features.
- Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests.
- Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years.
- Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently.

**Cons:**

- Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs.
- Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability.
- Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities.
- Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience.
- Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options.

#### What Are Recent G2 Reviews of Help Scout?

**"[Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration](https://www.g2.com/survey_responses/help-scout-review-12844841)"**

**Rating:** 4.0/5.0 stars
*— Afzal M.*

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841)

---

**"[Customer Context at a Glance with Human, Efficient Workflows](https://www.g2.com/survey_responses/help-scout-review-12639419)"**

**Rating:** 4.0/5.0 stars
*— Noxy P.*

[Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419)

---


#### What Are G2 Users Discussing About Help Scout?

- [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for)
- [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment
- [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments
- [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment
- [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment

### 7. [Talkative](https://www.g2.com/products/talkative/reviews)
Talkative provides contact centre leaders with a secure, AI customer service solution that’s always evolving, infinitely scalable, and delivers value fast. We help customer service, support, and sales teams deliver fast, scalable, and brand-consistent service - across voice, chat, messaging, and more. With Talkative, you get LLM-powered voice AI and chatbots, AI-enhanced live chat and messaging (including WhatsApp, Facebook Messenger, and SMS), and powerful agent assist tools - all connected through one flexible platform that integrates seamlessly with your CRM and contact centre systems. Trained on your knowledge base and customisable to your brand, Talkative’s prompt-based AI delivers multilingual, compliant support at scale - while ensuring smooth handovers to human agents when needed. Trusted by leading organisations like Healthspan, Bugaboo, Claridge’s, PayPoint, and Lululemon, Talkative has helped customers achieve: - Up to 90% containment on AI conversations - 89% CSAT for AI interactions - 39% increase in average order value Whether you’re looking to improve efficiency, reduce costs, or deliver exceptional CX, Talkative gives your teams the AI tools to thrive.


**Average Rating:** 5.0/5.0
**Total Reviews:** 24
**How Do G2 Users Rate Talkative?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.8/10 (Category avg: 8.1/10)

**Who Is the Company Behind Talkative?**

- **Seller:** [Talkative](https://www.g2.com/sellers/talkative)
- **HQ Location:** Newport, Wales
- **LinkedIn® Page:** https://www.linkedin.com/company/talkativeuk/ (30 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 54% Mid-Market, 29% Small-Business


#### What Are Talkative's Pros and Cons?

**Pros:**

- Customer Support (3 reviews)
- Helpful (3 reviews)
- Easy Setup (2 reviews)
- AI Efficiency (1 reviews)
- Artificial Intelligence (1 reviews)

**Cons:**

- Complex Usage (1 reviews)
- Difficult Setup (1 reviews)


### What Do G2 Reviewers Say About Talkative?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **responsive customer support** for its clarity, dedication, and significant assistance during setup.
- Users find Talkative's support to be **extremely helpful** , ensuring a smooth setup and integration experience.
- Users commend the **easy setup** of Talkative, appreciating clear guidance and swift integration without downtime.
- Users find Talkative's **AI efficiency** impressive, with quick setup and responsiveness enhancing their chatbot experience.
- Users praise the **responsiveness** of Talkative, enhancing their experience with the AI-enabled chatbot setup.

**Cons:**

- Users find the **initial setup daunting** , though the logical breakdown into modules helps ease the process.
- Users find the initial **difficult setup** challenging, despite a logical breakdown into smaller modules for guidance.

#### What Are Recent G2 Reviews of Talkative?

**"[Great experience so far](https://www.g2.com/survey_responses/talkative-review-10978062)"**

**Rating:** 5.0/5.0 stars
*— Mike B.*

[Read full review](https://www.g2.com/survey_responses/talkative-review-10978062)

---

**"[Exceptional Customization and Stellar Support](https://www.g2.com/survey_responses/talkative-review-13096226)"**

**Rating:** 5.0/5.0 stars
*— Verified User*

[Read full review](https://www.g2.com/survey_responses/talkative-review-13096226)

---


#### What Are G2 Users Discussing About Talkative?

- [What is Talkative used for?](https://www.g2.com/discussions/what-is-talkative-used-for)

### 8. [Customers.ai](https://www.g2.com/products/customers-ai/reviews)
Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.


**Average Rating:** 4.8/5.0
**Total Reviews:** 417
**How Do G2 Users Rate Customers.ai?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.6/10 (Category avg: 8.5/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.7/10 (Category avg: 8.1/10)

**Who Is the Company Behind Customers.ai?**

- **Seller:** [Customers.ai ](https://www.g2.com/sellers/customers-ai)
- **Year Founded:** 2018
- **HQ Location:** Boston, Massachusetts
- **Twitter:** @CustomersAI (6,121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/17975060/ (38 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder, Owner
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 79% Small-Business, 17% Mid-Market


#### What Are Customers.ai's Pros and Cons?

**Pros:**

- Features (98 reviews)
- Helpful (88 reviews)
- Ease of Use (82 reviews)
- Lead Generation (73 reviews)
- Customer Support (66 reviews)

**Cons:**

- Learning Curve (12 reviews)
- Learning Difficulty (10 reviews)
- Poor Customer Support (10 reviews)
- Steep Learning Curve (9 reviews)
- Cost (8 reviews)


### What Do G2 Reviewers Say About Customers.ai?
*AI-generated summary from verified user reviews*

**Pros:**

- Users love the **ease of collaboration** in Customers.ai, effectively enhancing sales and marketing synergy through insightful data.
- Users find Customers.ai to be **incredibly helpful** for sales and marketing collaboration, enhancing lead targeting and efficiency.
- Users find Customers.ai to be **extremely easy to use** , enabling quick adoption and effective team training.
- Users appreciate the **lead generation capabilities** of Customers.ai, enhancing their understanding of customer journeys and engagement.
- Users praise the **responsive customer service** of Customers.ai, which enhances their experience and support.

**Cons:**

- Users find the **learning curve steep** , requiring time and support to fully grasp the platform's features.
- Users find the **learning difficulty** challenging, especially with setup and understanding new features integration.
- Users report **poor customer support** when resolving issues, impacting their overall experience with Customers.ai.
- Users find the **steep learning curve** challenging, requiring time to fully understand and integrate the system.
- Users express concern over the **high costs** of Customers.ai, citing inflating pricing for underperforming services.

#### What Are Recent G2 Reviews of Customers.ai?

**"[Killer data quality and a big jump in sales](https://www.g2.com/survey_responses/customers-ai-review-10924030)"**

**Rating:** 5.0/5.0 stars
*— Eibee S.*

[Read full review](https://www.g2.com/survey_responses/customers-ai-review-10924030)

---

**"[A Huge Improvement In How We Handle Leads](https://www.g2.com/survey_responses/customers-ai-review-10922963)"**

**Rating:** 5.0/5.0 stars
*— carl nino luis g.*

[Read full review](https://www.g2.com/survey_responses/customers-ai-review-10922963)

---


#### What Are G2 Users Discussing About Customers.ai?

- [What is MobileMonkey used for?](https://www.g2.com/discussions/what-is-mobilemonkey-used-for) - 1 comment
- [What features should a chatbot have?](https://www.g2.com/discussions/mobilemonkey-what-features-should-a-chatbot-have)
- [How does mobile monkey work?](https://www.g2.com/discussions/how-does-mobile-monkey-work)
- [Is mobile monkey free?](https://www.g2.com/discussions/is-mobile-monkey-free) - 2 comments
- [What is MobileMonkey chat?](https://www.g2.com/discussions/what-is-mobilemonkey-chat) - 4 comments

### 9. [Salesmsg](https://www.g2.com/products/salesmsg/reviews)
𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.


**Average Rating:** 4.7/5.0
**Total Reviews:** 401
**How Do G2 Users Rate Salesmsg?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Lead Development:** 9.4/10 (Category avg: 8.5/10)

**Who Is the Company Behind Salesmsg?**

- **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg)
- **Company Website:** https://www.SalesMessage.com
- **Year Founded:** 2017
- **HQ Location:** Delray Beach, FL
- **Twitter:** @salesmsg (148 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, Sales
- **Top Industries:** Health, Wellness and Fitness, Real Estate
- **Company Size:** 68% Small-Business, 27% Mid-Market


#### What Are Salesmsg's Pros and Cons?

**Pros:**

- Ease of Use (141 reviews)
- Easy Communication (74 reviews)
- Easy Integration (66 reviews)
- Integrations (61 reviews)
- Customer Support (55 reviews)

**Cons:**

- Missing Features (25 reviews)
- Messaging Issues (22 reviews)
- Sending Issues (17 reviews)
- SMS Issues (17 reviews)
- Slow Loading (16 reviews)


### What Do G2 Reviewers Say About Salesmsg?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication.
- Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much.
- Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes.
- Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency.
- Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues.

**Cons:**

- Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability.
- Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience.
- Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability.
- Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts.
- Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version.

#### What Are Recent G2 Reviews of Salesmsg?

**"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"**

**Rating:** 4.0/5.0 stars
*— Hannah G.*

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481)

---

**"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Retail*

[Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445)

---


#### What Are G2 Users Discussing About Salesmsg?

- [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for)

### 10. [CallRail](https://www.g2.com/products/callrail/reviews)
CallRail is the lead engagement platform that makes it easy for businesses to attract more leads, convert more customers, and optimize their marketing. Serving more than 220,000 businesses worldwide, CallRail’s AI-powered solutions help businesses attribute each call, text, chat and form to their marketing journey, use insights from their conversations to better understand their buyers, and eliminate missed opportunities with AI that can handle lead interactions 24/7.


**Average Rating:** 4.5/5.0
**Total Reviews:** 1,730
**How Do G2 Users Rate CallRail?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 6.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind CallRail?**

- **Seller:** [CallRail](https://www.g2.com/sellers/callrail)
- **Company Website:** https://www.callrail.com
- **Year Founded:** 2011
- **HQ Location:** Atlanta, GA
- **Twitter:** @CallRail (6,067 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2567008/ (353 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Real Estate
- **Company Size:** 73% Small-Business, 22% Mid-Market


#### What Are CallRail's Pros and Cons?

**Pros:**

- Ease of Use (122 reviews)
- Features (109 reviews)
- Call Tracking (99 reviews)
- Helpful (82 reviews)
- Attribution Accuracy (69 reviews)

**Cons:**

- Missing Features (33 reviews)
- Integration Issues (30 reviews)
- Learning Curve (26 reviews)
- Call Issues (25 reviews)
- Number Issues (25 reviews)


### What Do G2 Reviewers Say About CallRail?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of CallRail, which simplifies call management and improves tracking efficiency.
- Users appreciate the **ease of use and effective tracking features** of CallRail, enhancing call management and campaign visibility.
- Users value the **detailed call tracking** capabilities of CallRail, providing clear insights into effective marketing campaigns.
- Users love the **insightful tracking capabilities** of CallRail, enabling clear campaign analysis and improved marketing strategies.
- Users value the **attribution accuracy** of CallRail, which effectively links calls to specific marketing efforts for better insights.

**Cons:**

- Users find the lack of **group text messaging and outbound call recording** frustrating and limiting for their needs.
- Users experience **integration issues** with CallRail, particularly with niche CRMs and patient management software connections.
- Users find the **learning curve steep** due to unclear navigation and insufficient support for less common features.
- Users experience **call issues** with delays in call reflections and unhelpful customer support during integration challenges.
- Users often face **number issues** , including spam calls and concerns about billing based on call minutes.

#### What Are Recent G2 Reviews of CallRail?

**"[Voice Assist Is a Game Changer—Clean UI, Smooth Integrations, Solid Performance](https://www.g2.com/survey_responses/callrail-review-12646622)"**

**Rating:** 4.5/5.0 stars
*— Manind G.*

[Read full review](https://www.g2.com/survey_responses/callrail-review-12646622)

---

**"[CallRail Makes Media Tracking and AI Automation Easy](https://www.g2.com/survey_responses/callrail-review-13124220)"**

**Rating:** 4.0/5.0 stars
*— Michael S.*

[Read full review](https://www.g2.com/survey_responses/callrail-review-13124220)

---


#### What Are G2 Users Discussing About CallRail?

- [I'm new to CallRail and can't figure out how to integrate it with my marketing analytics. Any guidance?](https://www.g2.com/discussions/i-m-new-to-callrail-and-can-t-figure-out-how-to-integrate-it-with-my-marketing-analytics-any-guidance)
- [What is CallRail used for?](https://www.g2.com/discussions/callrail-what-is-callrail-used-for)
- [How do I temporarily disable Chrome Remote Desktop?](https://www.g2.com/discussions/how-do-i-temporarily-disable-chrome-remote-desktop)
- [How do I cancel CallRail?](https://www.g2.com/discussions/how-do-i-cancel-callrail) - 1 comment
- [Is CallRail free?](https://www.g2.com/discussions/is-callrail-free) - 2 comments

### 11. [Ozonetel](https://www.g2.com/products/ozonetel/reviews)
Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.


**Average Rating:** 4.6/5.0
**Total Reviews:** 621
**How Do G2 Users Rate Ozonetel?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.6/10 (Category avg: 8.1/10)

**Who Is the Company Behind Ozonetel?**

- **Seller:** [Ozonetel](https://www.g2.com/sellers/ozonetel)
- **Company Website:** https://www.ozonetel.com
- **Year Founded:** 2007
- **HQ Location:** San Jose, California
- **Twitter:** @Ozonetel (771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/668578/ (353 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Associate, Assistant Manager
- **Top Industries:** Financial Services, Hospital & Health Care
- **Company Size:** 62% Mid-Market, 28% Small-Business


#### What Are Ozonetel's Pros and Cons?

**Pros:**

- Ease of Use (134 reviews)
- Features (95 reviews)
- Call Management (86 reviews)
- Call Quality (69 reviews)
- Customer Support (57 reviews)

**Cons:**

- Call Issues (61 reviews)
- Connection Issues (61 reviews)
- Call Connectivity Issues (41 reviews)
- Connectivity Issues (41 reviews)
- Technical Issues (38 reviews)


### What Do G2 Reviewers Say About Ozonetel?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Ozonetel's **ease of use** remarkable, enabling quick setup and convenient management of calls and recordings.
- Users value Ozonetel's **versatile call handling features** , enjoying convenience in managing both inbound and outbound communications.
- Users value the **effective call management** in Ozonetel, enhancing their ability to handle customer inquiries with ease.
- Users value the **excellent call quality** of Ozonetel, ensuring smooth communication and efficient call management.
- Users praise the **excellent customer support** of Ozonetel, highlighting its seamless integration and user-friendly navigation.

**Cons:**

- Users find **call issues** such as delays and drops frustrating, impacting the overall customer experience.
- Users experience **connection issues** that lead to delays and unreliable support, impacting their overall experience with Ozonetel.
- Users experience **call connectivity issues** , including voice problems and delays, impacting the overall functionality of Ozonetel.
- Users often experience **connectivity issues** with Ozonetel, including long wait times and frequent disconnections during calls.
- Users experience **technical issues** like voice problems and call drops, affecting the overall functionality and experience.

#### What Are Recent G2 Reviews of Ozonetel?

**"[We get good support from Ozonetel](https://www.g2.com/survey_responses/ozonetel-review-8823228)"**

**Rating:** 5.0/5.0 stars
*— Kishore K.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8823228)

---

**"[User friendly and helps in tracking the calling minutes](https://www.g2.com/survey_responses/ozonetel-review-8889793)"**

**Rating:** 5.0/5.0 stars
*— Lakshmi  M.*

[Read full review](https://www.g2.com/survey_responses/ozonetel-review-8889793)

---


#### What Are G2 Users Discussing About Ozonetel?

- [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) - 2 comments

### 12. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews)
Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.


**Average Rating:** 4.6/5.0
**Total Reviews:** 151
**How Do G2 Users Rate Puzzel CX Platform?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 8.6/10 (Category avg: 8.5/10)
- **Co-Browsing:** 5.8/10 (Category avg: 8.1/10)

**Who Is the Company Behind Puzzel CX Platform?**

- **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel)
- **Company Website:** https://www.puzzel.com
- **HQ Location:** Alna District, Oslo
- **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Telecommunications, Oil & Energy
- **Company Size:** 51% Mid-Market, 24% Small-Business


#### What Are Puzzel CX Platform's Pros and Cons?

**Pros:**

- Ease of Use (63 reviews)
- Helpful (47 reviews)
- Customer Support (46 reviews)
- Efficiency (35 reviews)
- User Interface (27 reviews)

**Cons:**

- Missing Features (14 reviews)
- Limited Customization (13 reviews)
- Complexity (9 reviews)
- Learning Curve (9 reviews)
- Poor Reporting (8 reviews)


### What Do G2 Reviewers Say About Puzzel CX Platform?
*AI-generated summary from verified user reviews*

**Pros:**

- Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management.
- Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments.
- Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency.
- Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring.
- Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality.

**Cons:**

- Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs.
- Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness.
- Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features.
- Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features.
- Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports.

#### What Are Recent G2 Reviews of Puzzel CX Platform?

**"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"**

**Rating:** 4.0/5.0 stars
*— Verified User*

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)

---

**"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"**

**Rating:** 4.5/5.0 stars
*— Joe T.*

[Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)

---



### 13. [Text](https://www.g2.com/products/text-text/reviews)
Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required.


**Average Rating:** 4.1/5.0
**Total Reviews:** 11
**How Do G2 Users Rate Text?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Lead Development:** 7.5/10 (Category avg: 8.5/10)
- **Customization :** 10.0/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

**Who Is the Company Behind Text?**

- **Seller:** [Text](https://www.g2.com/sellers/text)
- **Company Website:** https://www.text.com/
- **Year Founded:** 2002
- **HQ Location:** Boston, MA, USA
- **Twitter:** @text_hq (150 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/text/ (381 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 75% Small-Business, 42% Mid-Market


#### What Are Text's Pros and Cons?

**Pros:**

- Artificial Intelligence (1 reviews)
- Call Management (1 reviews)
- Design (1 reviews)
- Ease of Use (1 reviews)
- Features (1 reviews)



### What Do G2 Reviewers Say About Text?
*AI-generated summary from verified user reviews*

**Pros:**

- Users enjoy the **simplicity and helpful Copilot feature** , enhancing their ability to quickly access needed information.
- Users appreciate the **simplicity of call management** , finding it easy to navigate and utilize effectively.
- Users appreciate the **simplicity of the layout** , finding it helpful, especially with the Copilot feature.
- Users appreciate the **ease of use** , finding the layout simple and helpful to navigate for information.
- Users appreciate the **simple layout and helpful notification options** , with Copilot being a favorite for quick information access.


#### What Are Recent G2 Reviews of Text?

**"[​​We stopped losing sales at the finish line](https://www.g2.com/survey_responses/text-review-12471308)"**

**Rating:** 5.0/5.0 stars
*— Jerry H.*

[Read full review](https://www.g2.com/survey_responses/text-review-12471308)

---

**"[Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications](https://www.g2.com/survey_responses/text-review-12908204)"**

**Rating:** 4.0/5.0 stars
*— Hussein M.*

[Read full review](https://www.g2.com/survey_responses/text-review-12908204)

---



### 14. [Stonly](https://www.g2.com/products/stonly/reviews)
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/


**Average Rating:** 4.8/5.0
**Total Reviews:** 131
**How Do G2 Users Rate Stonly?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Lead Development:** 6.7/10 (Category avg: 8.5/10)
- **Customization :** 8.7/10 (Category avg: 8.5/10)
- **Co-Browsing:** 6.7/10 (Category avg: 8.1/10)

**Who Is the Company Behind Stonly?**

- **Seller:** [Stonly](https://www.g2.com/sellers/stonly)
- **Year Founded:** 2018
- **HQ Location:** Paris, FR
- **Twitter:** @stonly (3 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/stonly/ (64 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 58% Small-Business, 34% Mid-Market


#### What Are Stonly's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Features (5 reviews)
- Helpful (5 reviews)
- Intuitive (5 reviews)
- Easy Implementation (4 reviews)

**Cons:**

- Missing Features (3 reviews)
- Lack of Features (2 reviews)
- Time Consumption (2 reviews)
- Button Issues (1 reviews)
- Chatbot Issues (1 reviews)


### What Do G2 Reviewers Say About Stonly?
*AI-generated summary from verified user reviews*

**Pros:**

- Users commend the **exceptional ease of use** of Stonly, facilitating efficient updates and clear navigation for guides.
- Users highlight the **exceptional support and ease of use** of Stonly, appreciating its powerful features and integration.
- Users appreciate the **user-friendly interface** of Stonly, enhancing communication and engagement with partners and customers.
- Users praise the **intuitive interface** of Stonly, making it easy to update and support customers effectively.
- Users value the **easy implementation** of Stonly, appreciating its seamless integration and user-friendly interface.

**Cons:**

- Users note a lack of **complementary features** , though these are not deemed critical for business operations.
- Users note the **lack of features** but acknowledge it doesn't impact their critical business needs significantly.
- Users find the **time consumption** related to managing multiple widgets and needing developer assistance to embed Stonly challenging.
- Users often express frustration with **button issues** that hinder functionality and affect user interaction significantly.
- Users struggle with **chatbot issues** , finding it challenging to integrate chat functions effectively with Stonly.

#### What Are Recent G2 Reviews of Stonly?

**"[I literally recommend them on every call I have with EVERY vendor and potential vendor](https://www.g2.com/survey_responses/stonly-review-10331547)"**

**Rating:** 5.0/5.0 stars
*— Thomas J.*

[Read full review](https://www.g2.com/survey_responses/stonly-review-10331547)

---

**"[It's the best](https://www.g2.com/survey_responses/stonly-review-10630489)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Financial Services*

[Read full review](https://www.g2.com/survey_responses/stonly-review-10630489)

---


#### What Are G2 Users Discussing About Stonly?

- [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for)

### 15. [DevRev](https://www.g2.com/products/devrev-devrev/reviews)
DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.


**Average Rating:** 4.3/5.0
**Total Reviews:** 209
**How Do G2 Users Rate DevRev?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 7.2/10 (Category avg: 8.5/10)
- **Customization :** 7.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.7/10 (Category avg: 8.1/10)

**Who Is the Company Behind DevRev?**

- **Seller:** [DevRev](https://www.g2.com/sellers/devrev)
- **Company Website:** https://devrev.ai/
- **Year Founded:** 2020
- **HQ Location:** Palo Alto, CA
- **Twitter:** @devrev (3,269 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Product Manager, HR Specialist
- **Top Industries:** Computer Software, Financial Services
- **Company Size:** 54% Mid-Market, 33% Small-Business


#### What Are DevRev's Pros and Cons?

**Pros:**

- Ease of Use (51 reviews)
- Efficiency (48 reviews)
- Features (46 reviews)
- Helpful (36 reviews)
- Insights (27 reviews)

**Cons:**

- Missing Features (29 reviews)
- Limited Features (20 reviews)
- Lack of Features (18 reviews)
- Learning Curve (18 reviews)
- Not Intuitive (16 reviews)


### What Do G2 Reviewers Say About DevRev?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **ease of use** of DevRev, noting its user-friendly interface and seamless navigation.
- Users commend the **efficiency** of DevRev, noting its rapid navigation and responsiveness enhances their support experience.
- Users appreciate the **intuitive and powerful features** of DevRev, enhancing communication and operational efficiency across teams.
- Users commend DevRev's **intuitive platform** , seamless communication, flexible workflows, and responsive support team, enhancing overall productivity.
- Users value the **robust functionality and insightful analytics** of DevRev, enhancing their customer engagement experience.

**Cons:**

- Users find several **missing features** in DevRev, particularly around automation, reporting, and cohort creation.
- Users note the **limited features** of DevRev, which restricts automation, reporting, and user flow analysis capabilities.
- Users find a **lack of features** in DevRev, impacting automation and reporting capabilities, but improvements are noted.
- Users find the **learning curve steep** , making it challenging for non-tech individuals to navigate DevRev effectively.
- Users find the product **not intuitive** , making it challenging for non-tech teams to navigate and utilize effectively.

#### What Are Recent G2 Reviews of DevRev?

**"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"**

**Rating:** 4.0/5.0 stars
*— Tushar M.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-12756836)

---

**"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"**

**Rating:** 4.5/5.0 stars
*— Vinod K.*

[Read full review](https://www.g2.com/survey_responses/devrev-review-10455174)

---



### 16. [Appy Pie](https://www.g2.com/products/appy-pie/reviews)
Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions. With the AI App Builder, users can begin by describing the type of app they want to create, including layout, design, and core functionality. The system generates an initial structure that can be refined over time. Appy Pie also includes an AI Website Builder that applies a similar approach to creating responsive websites based on user requirements. In addition to prompt-based creation, Appy Pie provides selection-based editing, where users can click on individual elements—such as text, buttons, images, or sections—and update them through targeted prompts. Visual drag-and-drop editing is also available for manual adjustments, allowing users to combine AI-assisted changes with direct design control. Key features and capabilities include: Prompt-based generation for initial app and website layouts Selection-based editing for updating specific elements without changing the full design Visual editing tools for manual customization and layout adjustments Support for building mobile apps and responsive websites in a no-code environment A hybrid workflow that enables ongoing refinement through both AI and interactive editing Appy Pie provides a structured way for users to build and evolve apps and websites while maintaining consistency across design and functionality.


**Average Rating:** 4.7/5.0
**Total Reviews:** 1,310
**How Do G2 Users Rate Appy Pie?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.6/10 (Category avg: 8.5/10)
- **Customization :** 8.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.0/10 (Category avg: 8.1/10)

**Who Is the Company Behind Appy Pie?**

- **Seller:** [Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp)
- **Year Founded:** 2016
- **HQ Location:** Delhi
- **Twitter:** @AppyPieInc (17,105 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2759360/ (203 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** CEO, Owner
- **Top Industries:** Health, Wellness and Fitness, Education Management
- **Company Size:** 87% Small-Business, 10% Mid-Market


#### What Are Appy Pie's Pros and Cons?

**Pros:**

- Customer Support (57 reviews)
- Ease of Use (41 reviews)
- Helpful (37 reviews)
- Simple (18 reviews)
- Easy Creation (17 reviews)

**Cons:**

- Poor Customer Support (11 reviews)
- Expensive (9 reviews)
- Cost (7 reviews)
- Limited Features (7 reviews)
- Pricing Issues (7 reviews)


### What Do G2 Reviewers Say About Appy Pie?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **responsive customer support** of Appy Pie, valuing quick resolutions and live assistance throughout the process.
- Users find the **ease of use** of Appy Pie remarkable, complemented by excellent customer support.
- Users find Appy Pie's team to be **very helpful** , providing guidance and support for app-related issues.
- Users find the **ease of use** in Appy Pie exceptional, making app creation accessible for everyone.
- Users love the **easy creation** process of Appy Pie, enabling professional app building with seamless deployment support.

**Cons:**

- Users frequently experience **poor customer support** , with inconsistent help and concerning requests for sensitive information.
- Users find Appy Pie **expensive** , especially with additional costs for resubmissions despite its ease of use.
- Users find the **cost of Appy Pie to be high** despite it being competitive with other providers.
- Users find the **limited features** of Appy Pie frustrating, with key functionalities still unavailable for their needs.
- Users find **pricing issues** significant, noting unclear costs and recent price increases despite relative affordability.

#### What Are Recent G2 Reviews of Appy Pie?

**"[Appypie: The Best No Code App Builder for Freshers](https://www.g2.com/survey_responses/appy-pie-review-12634715)"**

**Rating:** 4.0/5.0 stars
*— Tahir R.*

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12634715)

---

**"[Effortless App Building with AI Features](https://www.g2.com/survey_responses/appy-pie-review-12278767)"**

**Rating:** 4.5/5.0 stars
*— Sumit T.*

[Read full review](https://www.g2.com/survey_responses/appy-pie-review-12278767)

---


#### What Are G2 Users Discussing About Appy Pie?

- [What is Appy Pie used for?](https://www.g2.com/discussions/what-is-appy-pie-used-for)
- [What is apple pie application?](https://www.g2.com/discussions/what-is-apple-pie-application)
- [Is Appy Pie paid?](https://www.g2.com/discussions/is-appy-pie-paid) - 1 comment
- [Is Appy Pie good?](https://www.g2.com/discussions/is-appy-pie-good) - 2 comments
- [What can Appy Pie Do?](https://www.g2.com/discussions/what-can-appy-pie-do) - 1 comment

### 17. [Interakt](https://www.g2.com/products/haptik-interakt/reviews)
Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.


**Average Rating:** 4.5/5.0
**Total Reviews:** 68
**How Do G2 Users Rate Interakt?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.4/10 (Category avg: 8.1/10)

**Who Is the Company Behind Interakt?**

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik (5,970 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/haptik-inc/ (309 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Apparel & Fashion, Marketing and Advertising
- **Company Size:** 65% Small-Business, 28% Mid-Market


#### What Are Interakt's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Helpful (3 reviews)
- Automation (2 reviews)
- Campaign Management (2 reviews)
- Chat Features (2 reviews)

**Cons:**

- Poor Customer Support (2 reviews)
- Adjustment Difficulties (1 reviews)
- App Availability (1 reviews)
- Automation Complexity (1 reviews)
- Complex Features (1 reviews)


### What Do G2 Reviewers Say About Interakt?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Interakt to be **easy to use** , enabling efficient communication and management through its user-friendly platform.
- Users find Interakt to be **incredibly helpful** for team communication and client interaction automation.
- Users love the **ease of automation** in Interakt, enhancing their WhatsApp campaigns and customer interactions.
- Users value the **easy campaign setup** in Interakt, benefiting from simple, user-friendly automations and chat features.
- Users find Interakt's **chat features** simple and user-friendly, enhancing interactions with customers through effective automation.

**Cons:**

- Users express disappointment with **poor customer support** , citing limited options and slow response times.
- Users find **adjustment difficulties** when setting the automated flow, leading to a frustrating experience with Interakt.
- Users feel the **app availability is primarily for bulk messaging** , lacking more interactive and user-friendly features.
- Users find that **setting automated flows** can be tricky, leading to potential frustrations in using Interakt.
- Users find the **complex features** of Interakt overwhelming, leading to a steep learning curve for regular use.

#### What Are Recent G2 Reviews of Interakt?

**"[Feature-Rich WhatsApp Business Solution for Scalable Communication](https://www.g2.com/survey_responses/interakt-review-12927422)"**

**Rating:** 4.5/5.0 stars
*— Vijin  V.*

[Read full review](https://www.g2.com/survey_responses/interakt-review-12927422)

---

**"[Robust Whatsapp Solution for Business.](https://www.g2.com/survey_responses/interakt-review-12602137)"**

**Rating:** 5.0/5.0 stars
*— Mandip P.*

[Read full review](https://www.g2.com/survey_responses/interakt-review-12602137)

---



### 18. [Leadoo](https://www.g2.com/products/leadoo/reviews)
Leadoo AI turns your website visitors into customers and advocates, through the power of real-time conversational marketing. Identify, Nurture, Convert and Support site users to become lifelong customers with Leadoo AI. With each onsite lifecycle touchpoint turned into a bespoke conversation. Marketing, Sales and Customer teams all love Leadoo for raising the quality and quantity of Conversions, while maximising lifetime customer value. For over 700 Leadoo AI clients over their first 12 months with us, we found the average increase on base conversion rates was 41%. In simple terms, Leadoo AI provides all the tools and insights needed to: - Identify your website visitors - Nurture their onsite buying journeys - Ultimately convert more of them into customers - Support their lifetime journeys and turn them into advocates


**Average Rating:** 4.7/5.0
**Total Reviews:** 113
**How Do G2 Users Rate Leadoo?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 7.5/10 (Category avg: 8.1/10)

**Who Is the Company Behind Leadoo?**

- **Seller:** [Leadoo Marketing Technologies](https://www.g2.com/sellers/leadoo-marketing-technologies)
- **Year Founded:** 2018
- **HQ Location:** Helsinki, FI
- **LinkedIn® Page:** https://www.linkedin.com/company/leadoomt (79 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Marketing Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 53% Small-Business, 37% Mid-Market


#### What Are Leadoo's Pros and Cons?

**Pros:**

- Features (11 reviews)
- Helpful (11 reviews)
- Customer Support (10 reviews)
- Ease of Use (10 reviews)
- Lead Generation (7 reviews)

**Cons:**

- Dashboard Issues (2 reviews)
- Difficult Navigation (2 reviews)
- Integration Issues (2 reviews)
- Lack of Integration (2 reviews)
- Learning Curve (2 reviews)


### What Do G2 Reviewers Say About Leadoo?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value Leadoo’s **engaged support and effective lead generation features** , enhancing website interactivity and visitor insights.
- Users find Leadoo **incredibly helpful** for enhancing customer engagement and improving responsiveness beyond business hours.
- Users praise Leadoo for its **exceptional customer support** , highlighting their engagement and responsiveness to needs.
- Users love the **easy-to-use interface** of Leadoo, making implementation and learning straightforward and enjoyable.
- Users highlight the **impressive lead generation capabilities** of Leadoo, significantly increasing site engagement and conversion rates.

**Cons:**

- Users find the **dashboard issues** can hinder navigation and integration, making the experience less intuitive.
- Users find the **difficult navigation** in Leadoo frustrating, especially when not using the dashboard regularly.
- Users report **integration issues** with Leadoo, noting difficulties with website compatibility and lead routing settings.
- Users note a **lack of integration** with various platforms, hindering a seamless experience with Leadoo.
- Users find the **learning curve challenging** , requiring time investment, but acknowledge the ease of understanding overall.

#### What Are Recent G2 Reviews of Leadoo?

**"[Leadoo Boosted Customer Satisfaction With Always-On Customer Reach](https://www.g2.com/survey_responses/leadoo-review-12375456)"**

**Rating:** 5.0/5.0 stars
*— Larissa L.*

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12375456)

---

**"[Efficient Lead Collection with Customizable Ease](https://www.g2.com/survey_responses/leadoo-review-12562525)"**

**Rating:** 4.5/5.0 stars
*— Niko P.*

[Read full review](https://www.g2.com/survey_responses/leadoo-review-12562525)

---


#### What Are G2 Users Discussing About Leadoo?

- [What is Leadoo used for?](https://www.g2.com/discussions/what-is-leadoo-used-for) - 1 comment

### 19. [Helpshift](https://www.g2.com/products/helpshift/reviews)
Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This solution integrates three foundational pillars: advanced technology that enhances the customer experience, AI that scales engagement efforts, and expert human services that deliver strategic value. Together, these elements create a comprehensive customer engagement framework that is both efficient and empathetic, applicable to digital-first businesses operating across mobile, web, and in-app environments. Targeted at customer experience leaders, support operations teams, product managers, and community directors, Helpshift caters to organizations seeking to optimize customer interactions and drive measurable business outcomes. The platform is particularly beneficial for teams looking to streamline support processes, enhance customer engagement, reduce churn, and maintain brand safety across digital touchpoints. With Helpshift, brands can effectively manage customer conversations and turn them into actionable insights that contribute to retention and growth. The platform's versatility allows it to address a range of use cases, from automated customer service and proactive engagement to community management and trust and safety operations. Helpshift offers four essential solutions: Support, Engagement, Trust and Safety, and Community. The Support solution delivers efficient AI-powered customer service through Care AI for instant resolution, Language AI for native multilingual support across 75+ languages, and AI Copilot for agent productivity, augmented by elite human specialists with 24/7 global coverage. The Engagement solution enables brands to create proactive experiences with Engage AI, which predicts churn risk and identifies upsell opportunities, supported by dedicated VIP Account Managers who deliver concierge service. The Trust and Safety solution combines best-in-class partner technology for automated moderation, age verification, and toxicity-detection filters with Guard AI for monitoring and quality assurance of AI- and human-agent conversations, plus expert moderators and threat analysts for nuanced content review and complex escalations. The Community solution uses Community AI to analyze sentiment trends across social platforms and pairs that intelligence with expert community managers who shape culture and engage directly with audiences. The platform's key features include a native SDK that embeds directly into mobile, web, and PC applications for seamless customer interactions without disrupting the user experience. Unified Orchestration connects in-app, web, and social touchpoints with shared context, while Real-Time Intelligence surfaces behavior insights that drive decisions. Enterprise-Grade Security includes SOC2, GDPR, HIPAA, and COPPA, among other certifications. By bridging the gap between operational efficiency and empathetic engagement, Helpshift empowers organizations to reduce operational costs, increase customer satisfaction, protect brand reputation, and foster stronger community health.


**Average Rating:** 4.3/5.0
**Total Reviews:** 341
**How Do G2 Users Rate Helpshift?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lead Development:** 8.8/10 (Category avg: 8.5/10)
- **Customization :** 8.1/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind Helpshift?**

- **Seller:** [Keywords Studios](https://www.g2.com/sellers/keywords-studios)
- **Company Website:** https://www.keywordsstudios.com
- **Year Founded:** 1998
- **HQ Location:** Dublin, County Dublin, Ireland
- **Twitter:** @KeywordsStudios (5,057 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/keywordsstudios (11,564 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Customer Service Representative, Customer Support
- **Top Industries:** Computer Games, Entertainment
- **Company Size:** 62% Mid-Market, 22% Small-Business


#### What Are Helpshift's Pros and Cons?

**Pros:**

- Ease of Use (3 reviews)
- Features (3 reviews)
- Case Management (2 reviews)
- Efficiency (2 reviews)
- Navigation Ease (2 reviews)

**Cons:**

- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)
- Difficult Navigation (1 reviews)
- Downtime (1 reviews)
- Lack of Detail (1 reviews)


### What Do G2 Reviewers Say About Helpshift?
*AI-generated summary from verified user reviews*

**Pros:**

- Users value the **ease of use** of Helpshift, finding it user-friendly and efficient for managing customer support tasks.
- Users appreciate the **user-friendly ticket management system** and automation tools that enhance efficiency and customer experience.
- Users value the **efficient case management** system in Helpshift, enhancing organization and accelerating resolution times for customer issues.
- Users value the **efficient ticket management and automation** in Helpshift, enhancing resolution times and user experience.
- Users find Helpshift to provide **navigation ease** , making ticket tracking and customer interactions straightforward and efficient.

**Cons:**

- Users face **connection issues** and unresponsiveness, leading to frustrations with the product's reliability.
- Users frequently face **software unresponsiveness** , leading to connection issues and frustrating loading delays.
- Users find the product's **difficult navigation** challenging, especially due to the lack of a mobile app.
- Users often experience **downtime** with Helpshift, impacting their connection and responsiveness during critical moments.
- Users feel the **lack of detail** in reporting features hinders effective tracking of agent performance and customer satisfaction.

#### What Are Recent G2 Reviews of Helpshift?

**"[Highly Customizable, But Setup Needs Streamlining](https://www.g2.com/survey_responses/helpshift-review-13113397)"**

**Rating:** 4.5/5.0 stars
*— Sean T.*

[Read full review](https://www.g2.com/survey_responses/helpshift-review-13113397)

---

**"[Lightning-Fast Onboarding, Easy to Use, and Straight-forward Interface](https://www.g2.com/survey_responses/helpshift-review-13115642)"**

**Rating:** 4.5/5.0 stars
*— Verified User in Computer Games*

[Read full review](https://www.g2.com/survey_responses/helpshift-review-13115642)

---


#### What Are G2 Users Discussing About Helpshift?

- [What is Helpshift used for?](https://www.g2.com/discussions/what-is-helpshift-used-for)

### 20. [Engati](https://www.g2.com/products/engati/reviews)
Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.


**Average Rating:** 4.1/5.0
**Total Reviews:** 14
**How Do G2 Users Rate Engati?**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Lead Development:** 8.3/10 (Category avg: 8.5/10)
- **Customization :** 7.5/10 (Category avg: 8.5/10)
- **Co-Browsing:** 8.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind Engati?**

- **Seller:** [Engati](https://www.g2.com/sellers/engati)
- **Year Founded:** 2016
- **HQ Location:** Silicon Valley, CA
- **Twitter:** @getengati (3,137 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/engati/ (142 employees on LinkedIn®)

**Who Uses This Product?**
- **Company Size:** 50% Small-Business, 50% Mid-Market


#### What Are Engati's Pros and Cons?

**Pros:**

- Communication (1 reviews)
- Customer Support (1 reviews)
- Customization (1 reviews)
- Training (1 reviews)

**Cons:**

- Complexity (1 reviews)
- Expensive (1 reviews)
- Poor Customer Support (1 reviews)
- Poor Navigation (1 reviews)
- Usability Issues (1 reviews)


### What Do G2 Reviewers Say About Engati?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **clear communication** of Ajnish Loni, ensuring all stakeholders stay aligned and informed.
- Users commend Engati for its **responsive customer support** , which ensures timely assistance and effective communication.
- Users appreciate the **customizability** of Engati, empowering them to tailor the software to their specific needs and goals.
- Users commend the **dedicated training sessions** that enhance the powerful, customizable capabilities of Engati.

**Cons:**

- Users find the **complexity of navigation** in Engati frustrating, leading to subscription cancellations and unresolved billing issues.
- Users find Engati **expensive** and face issues with subscription cancellation and ongoing charges without service access.
- Users experience **poor customer support** , facing unresponsive teams and unresolved billing issues after cancellation.
- Users experience **poor navigation** in Engati, leading to frustration and difficulty in managing subscriptions effectively.
- Users face significant **usability issues** , including navigation challenges and difficulties in managing account cancellations.

#### What Are Recent G2 Reviews of Engati?

**"[World Class Chatbot Software](https://www.g2.com/survey_responses/engati-review-9949521)"**

**Rating:** 5.0/5.0 stars
*— Sumegha B.*

[Read full review](https://www.g2.com/survey_responses/engati-review-9949521)

---

**"[Dependable Project Management Support](https://www.g2.com/survey_responses/engati-review-12354641)"**

**Rating:** 4.5/5.0 stars
*— rashmi k.*

[Read full review](https://www.g2.com/survey_responses/engati-review-12354641)

---


#### What Are G2 Users Discussing About Engati?

- [Which platform is best for chatbot?](https://www.g2.com/discussions/which-platform-is-best-for-chatbot)
- [Which software is used for chatbot?](https://www.g2.com/discussions/engati-chatbot-platform-which-software-is-used-for-chatbot)
- [What is Engati chatbot?](https://www.g2.com/discussions/what-is-engati-chatbot)
- [What are the features of chatbots?](https://www.g2.com/discussions/what-are-the-features-of-chatbots)

### 21. [Desku.io](https://www.g2.com/products/desku-io/reviews)
Desku is an AI-powered customer service automation platform designed to enhance support operations for businesses, particularly in the SaaS and e-commerce sectors. It offers a comprehensive suite of tools, including live chat for real-time customer interactions, a help desk for efficient ticket management, and omnichannel support to unify customer communications from multiple platforms. Desku also features a no-code chatbot builder, enabling businesses to automate responses without technical expertise, and a knowledge base that serves as a self-service hub for customers to find answers independently. Its AI chatbots handle routine inquiries, freeing up human agents for complex issues, while the AI Co-Pilot assists support teams with real-time summaries and suggested responses to boost productivity. Integrating seamlessly with e-commerce platforms like Shopify, WooCommerce, Ecwid, and Shopline, Desku is a versatile solution for businesses aiming to automate and enhance customer service. Praised for its ease of use, automation capabilities, and responsive customer support, Desku has helped businesses improve inquiry handling and overall efficiency. For companies seeking to streamline their customer service processes with AI-driven solutions, Desku offers a reliable and effective platform.


**Average Rating:** 4.8/5.0
**Total Reviews:** 31
**How Do G2 Users Rate Desku.io?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Lead Development:** 9.0/10 (Category avg: 8.5/10)
- **Customization :** 9.8/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.3/10 (Category avg: 8.1/10)

**Who Is the Company Behind Desku.io?**

- **Seller:** [Desku.io](https://www.g2.com/sellers/desku-io)
- **Year Founded:** 2022
- **HQ Location:** Dover, US
- **Twitter:** @DeskuHQ (52 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/desku-io/ (11 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Computer Software
- **Company Size:** 77% Small-Business, 23% Mid-Market


#### What Are Desku.io's Pros and Cons?

**Pros:**

- Automation (6 reviews)
- Customer Support (6 reviews)
- Ease of Use (5 reviews)
- Easy Setup (5 reviews)
- Features (5 reviews)

**Cons:**

- Chat Functionality (2 reviews)
- Chat Functionality Issues (2 reviews)
- Chat Management (2 reviews)
- Adjustment Difficulties (1 reviews)
- AI Limitations (1 reviews)


### What Do G2 Reviewers Say About Desku.io?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate the **automation features** in Desku, enhancing efficiency by managing customer interactions seamlessly.
- Users appreciate the **responsive customer support** features of Desku, enhancing efficiency and streamlining interactions effortlessly.
- Users find Desku.io extremely **easy to use** , offering a simple interface and effective solutions for customer interactions.
- Users commend the **easy setup** of Desku.io, simplifying account creation and integrations for customer support.
- Users love the **affordable pricing and user-friendly features** of Desku, making customer interactions efficient and manageable.

**Cons:**

- Users experience **notification issues** with the chat functionality, missing chimes when the tab isn't in focus.
- Users face **chat functionality issues** with missed notifications, but improvements are ongoing and hopeful for the future.
- Users report **notification issues** with chat management, affecting prompt responses when switching tabs.
- Users find **adjustment difficulties** due to a lack of detailed FAQs, making it challenging to navigate all features.
- Users feel that the **AI features could be enhanced** for improved functionality and user experience.

#### What Are Recent G2 Reviews of Desku.io?

**"[Desku helps us automate handling of general incoming enquiries.](https://www.g2.com/survey_responses/desku-io-review-9756331)"**

**Rating:** 5.0/5.0 stars
*— Tushar C.*

[Read full review](https://www.g2.com/survey_responses/desku-io-review-9756331)

---

**"[Finally a Support System that just makes sense](https://www.g2.com/survey_responses/desku-io-review-6542366)"**

**Rating:** 5.0/5.0 stars
*— Steven G.*

[Read full review](https://www.g2.com/survey_responses/desku-io-review-6542366)

---


#### What Are G2 Users Discussing About Desku.io?

- [What is Desku.io used for?](https://www.g2.com/discussions/what-is-desku-io-used-for) - 1 comment

### 22. [Capacity](https://www.g2.com/products/capacity/reviews)
Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. It is designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. This reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions , and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice to accelerate lead capture, manage bookings, and reduce appointment no-shows. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly, ensuring the platform gets smarter with every interaction. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. By unifying the entire customer journey, from proactive outreach to post-interaction analysis, Capacity helps organizations scale efficiently, reduce operational costs by millions, and deliver exceptional service.


**Average Rating:** 4.7/5.0
**Total Reviews:** 93
**How Do G2 Users Rate Capacity?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 7.8/10 (Category avg: 8.5/10)
- **Customization :** 9.2/10 (Category avg: 8.5/10)

**Who Is the Company Behind Capacity?**

- **Seller:** [Capacity](https://www.g2.com/sellers/capacity)
- **Year Founded:** 2017
- **HQ Location:** University City, Missouri
- **Twitter:** @GoCapacity (522 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/teamcapacity/ (705 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Financial Services, Retail
- **Company Size:** 40% Mid-Market, 33% Small-Business


#### What Are Capacity's Pros and Cons?

**Pros:**

- Ease of Use (7 reviews)
- Helpful (7 reviews)
- Efficiency (6 reviews)
- Customer Support (5 reviews)
- Easy Setup (5 reviews)

**Cons:**

- Complex Setup (2 reviews)
- Difficult Setup (2 reviews)
- Inadequate Features (2 reviews)
- Lack of Features (2 reviews)
- Learning Curve (2 reviews)


### What Do G2 Reviewers Say About Capacity?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Capacity **very easy to use** , with customizable features and helpful support enhancing their experience.
- Users praise the **exceptional support team** at Capacity, enhancing collaboration and fostering successful project outcomes.
- Users value the **efficiency** of Capacity, enjoying streamlined workflows and significant time savings in communication.
- Users highlight the **exceptional customer support** at Capacity, making collaboration seamless and enhancing overall experience.
- Users praise the **easy setup** of Capacity, making transitions seamless and enhancing overall efficiency in support processes.

**Cons:**

- Users note that the **complex setup** of Capacity requires significant time and planning for effective implementation.
- Users find the **difficult setup** of Capacity requires significant time and a dedicated team for successful implementation.
- Users point out the **inadequate features** of Capacity, specifically lacking essential tools like asset management.
- Users find the **lack of features** in Capacity, such as asset management, limits its effectiveness for their needs.
- Users note a significant **learning curve** with Capacity, requiring time and proper guidance for effective setup.

#### What Are Recent G2 Reviews of Capacity?

**"[User-Friendly with Top-Notch Support](https://www.g2.com/survey_responses/capacity-review-12643822)"**

**Rating:** 5.0/5.0 stars
*— Brooke A.*

[Read full review](https://www.g2.com/survey_responses/capacity-review-12643822)

---

**"[Powerful Chatbots, Seamless Helpdesk Integration, and Outstanding Support](https://www.g2.com/survey_responses/capacity-review-12686140)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Higher Education*

[Read full review](https://www.g2.com/survey_responses/capacity-review-12686140)

---


#### What Are G2 Users Discussing About Capacity?

- [What is LumenVox Automated Speech Recognition (ASR) used for?](https://www.g2.com/discussions/what-is-lumenvox-automated-speech-recognition-asr-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/textel-what-is-textel-used-for)
- [What is Textel used for?](https://www.g2.com/discussions/what-is-textel-used-for)
- [What is Capacity used for?](https://www.g2.com/discussions/what-is-capacity-used-for) - 1 comment

### 23. [HappyFox Chat](https://www.g2.com/products/happyfox-chat/reviews)
HappyFox Live Chat is designed to deliver real-time support, enhancing customer interactions and satisfaction. The solution features an intuitive and customizable chat widget that allows businesses to engage with customers instantly, deflect common queries, and reduce the number of support tickets generated. This capability helps streamline support operations, allowing teams to focus on more complex issues while providing customers with quick and effective resolutions. Trusted by over 12,000 companies in 70+ countries, HappyFox Live Chat serves a wide range of industries, including e-commerce, IT, retail, media, and more. The platform’s flexibility and scalability make it an ideal choice for businesses of all sizes looking to improve their customer support experience. By integrating seamlessly with existing help desk systems, HappyFox Live Chat ensures that support teams can efficiently manage customer inquiries, leading to higher satisfaction rates and more efficient workflows. Additionally, HappyFox Live Chat offers valuable features such as visitor tracking, chat routing, multi-language support, and robust analytics. These tools empower businesses to gain deeper insights into customer behavior, track agent performance, and continuously optimize their support strategies. With the ability to tailor the chat experience to match your brand, HappyFox Live Chat is a comprehensive solution for businesses aiming to provide exceptional customer service.


**Average Rating:** 4.4/5.0
**Total Reviews:** 101
**How Do G2 Users Rate HappyFox Chat?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Lead Development:** 8.5/10 (Category avg: 8.5/10)
- **Customization :** 7.9/10 (Category avg: 8.5/10)

**Who Is the Company Behind HappyFox Chat?**

- **Seller:** [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc)
- **Year Founded:** 2011
- **HQ Location:** Irvine, California
- **LinkedIn® Page:** https://www.linkedin.com/company/3190470/ (147 employees on LinkedIn®)
- **Phone:** +1 (949) 535-2220

**Who Uses This Product?**
- **Top Industries:** Internet, Marketing and Advertising
- **Company Size:** 72% Small-Business, 26% Mid-Market



#### What Are Recent G2 Reviews of HappyFox Chat?

**"[Great tool for customer support teams.](https://www.g2.com/survey_responses/happyfox-chat-review-6891251)"**

**Rating:** 4.5/5.0 stars
*— Kshitij J.*

[Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6891251)

---

**"[Great simple chat platform](https://www.g2.com/survey_responses/happyfox-chat-review-6549497)"**

**Rating:** 4.0/5.0 stars
*— Verified User in Automotive*

[Read full review](https://www.g2.com/survey_responses/happyfox-chat-review-6549497)

---



### 24. [Consolto](https://www.g2.com/products/consolto/reviews)
Consolto’s hope is that with their SMB-focused conferencing solution, anyone can offer high impact, one-on-one digital services that are on par and even exceed those provided by larger organizations. The Problem According to Consolto.com, right now setting up a videochat with a client can be somewhat of an awkward process with current solutions like Zoom, Skype or Google Hangouts which were not built for business to client scenarios. They require either: Some sort of client installation -- bummer. Username/Password credentials -- where is that darn password? Sending a link or an email to connect with prospective clients -- tedious. Adding to contacts -- privacy anyone? Little to no backoffice capabilities. How’s one supposed to get any business done? Another important aspect that is poorly addressed by these solutions is their ability to manage the sessions. For example, Zoom does not save texts from chats, so important notes and insights written during sessions are lost. These types of solutions make it difficult to manage sales or consultation sessions. Consolto sees their solution as a VCRM -- a Videochat-based Customer Relationship Management platform that was designed to enhance business interactions. It enables anonymous, contactless (without exchanging contact details), frictionless (no downloads, no credentials) real-time communication via video. Their product is available either as a website widget or a direct link enabled through a Personal Page. Fully optimized for the needs of SMBs and freelancers, Consolto’s easy to install solution (just one line of code) deploys an impressive roster of high impact functionality that simplifies the management of videochat business interactions. These functionalities include meeting scheduling, in-app invoicing and payments, memos, session transcription (coming soon), CRM-like followup notifications, client analytics and persistent messaging, to name just a few.


**Average Rating:** 4.7/5.0
**Total Reviews:** 67
**How Do G2 Users Rate Consolto?**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Lead Development:** 8.9/10 (Category avg: 8.5/10)
- **Customization :** 8.0/10 (Category avg: 8.5/10)

**Who Is the Company Behind Consolto?**

- **Seller:** [Consolto](https://www.g2.com/sellers/consolto)
- **Year Founded:** 2018
- **HQ Location:** Yokneam Illit, Israel
- **Twitter:** @ConsoltoTweet (14 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/28613630/ (3 employees on LinkedIn®)

**Who Uses This Product?**
- **Who Uses This:** Founder
- **Top Industries:** Marketing and Advertising
- **Company Size:** 85% Small-Business, 4% Mid-Market


#### What Are Consolto's Pros and Cons?

**Pros:**

- Ease of Use (6 reviews)
- Easy Setup (5 reviews)
- Integrations (5 reviews)
- Easy Integration (4 reviews)
- Intuitive (4 reviews)

**Cons:**

- Limited Integrations (1 reviews)


### What Do G2 Reviewers Say About Consolto?
*AI-generated summary from verified user reviews*

**Pros:**

- Users find Consolto to be a **user-friendly solution** with easy setup and seamless integration for web communication.
- Users appreciate the **easy setup** of Consolto, enabling quick integration and swift access to its comprehensive features.
- Users value the **easy integrations** of Consolto, making it simple to incorporate multiple functionalities into their workflows.
- Users value the **easy integration** of Consolto, enabling quick setup and seamless use within their websites.
- Users value the **intuitive design** of Consolto, which enhances user experience and simplifies customer engagement.

**Cons:**

- Users feel that the **limited integrations** of Consolto restrict the potential for enhanced functionality and convenience.

#### What Are Recent G2 Reviews of Consolto?

**"[All-in-One Solution with Outstanding Support and Seamless Integration](https://www.g2.com/survey_responses/consolto-review-11957681)"**

**Rating:** 5.0/5.0 stars
*— Ajit S.*

[Read full review](https://www.g2.com/survey_responses/consolto-review-11957681)

---

**"[Seamless Communication Made Effortless with Consolto](https://www.g2.com/survey_responses/consolto-review-12042549)"**

**Rating:** 5.0/5.0 stars
*— Verified User in Marketing and Advertising*

[Read full review](https://www.g2.com/survey_responses/consolto-review-12042549)

---


#### What Are G2 Users Discussing About Consolto?

- [What is Consolto used for?](https://www.g2.com/discussions/what-is-consolto-used-for)

### 25. [Zowie](https://www.g2.com/products/zowie/reviews)
Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen.


**Average Rating:** 4.7/5.0
**Total Reviews:** 70
**How Do G2 Users Rate Zowie?**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Lead Development:** 9.3/10 (Category avg: 8.5/10)
- **Customization :** 8.9/10 (Category avg: 8.5/10)
- **Co-Browsing:** 9.2/10 (Category avg: 8.1/10)

**Who Is the Company Behind Zowie?**

- **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc)
- **Year Founded:** 2019
- **HQ Location:** New York
- **Twitter:** @ZowieAI (144 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®)

**Who Uses This Product?**
- **Top Industries:** Retail, Consumer Services
- **Company Size:** 48% Small-Business, 40% Mid-Market


#### What Are Zowie's Pros and Cons?

**Pros:**

- Helpful (17 reviews)
- Ease of Use (16 reviews)
- Efficiency (16 reviews)
- Automation (15 reviews)
- Customer Support (12 reviews)

**Cons:**

- Limited Features (7 reviews)
- Missing Features (6 reviews)
- Bugs (4 reviews)
- Complexity (4 reviews)
- Improvements Needed (4 reviews)


### What Do G2 Reviewers Say About Zowie?
*AI-generated summary from verified user reviews*

**Pros:**

- Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly.
- Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward.
- Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease.
- Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs.
- Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation.

**Cons:**

- Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating.
- Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features.
- Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions.
- Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy.
- Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information.

#### What Are Recent G2 Reviews of Zowie?

**"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"**

**Rating:** 5.0/5.0 stars
*— Dawid T.*

[Read full review](https://www.g2.com/survey_responses/zowie-review-9756941)

---

**"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"**

**Rating:** 4.5/5.0 stars
*— Piotr P.*

[Read full review](https://www.g2.com/survey_responses/zowie-review-9710346)

---


#### What Are G2 Users Discussing About Zowie?

- [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi)
- [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular)
- [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment
- [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software)


## What Is Live Chat Software?

[Customer Service Software](https://www.g2.com/categories/customer-service)

## What Software Categories Are Similar to Live Chat Software?

- [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)
- [Help Desk Software](https://www.g2.com/categories/help-desk)
- [Chatbots Software](https://www.g2.com/categories/chatbots)
- [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)
- [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)
- [Conversational Support Software](https://www.g2.com/categories/conversational-support)
- [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---

## How Do You Choose the Right Live Chat Software?

### What You Should Know About Live Chat Software

### What is Live Chat Software?

Live chat software allows website visitors to get a response in real time from a company’s customer service agents, sales representatives, or virtual assistants. These products are typically deployed as a widget in the bottom corner of a business’ website and may be activated when a user clicks on the widget. Alternatively, a pop-up chat window may prompt a user to start a conversation. Companies searching for the best live chat software for business websites typically weigh widget customization, chatbot capability, and integration with their existing customer support stack. Based on G2 reviews, customer support and sales teams evaluate live chat software by comparing real-time response speed, customer engagement features, and ecommerce platform integrations.

Live chat solutions can be used in a wide variety of contexts, including customer service, technical support, sales, and marketing. Most often, businesses implement live chat to provide website visitors with a direct channel to receive real-time customer support. For example, live chat agents can assist visitors with website navigation or answer questions about a business’ products or services. Live chat is also an effective method for lead generation. When a website visitor is interested in purchasing a product or service, live chat can be used to connect them with a sales representative. If a representative is unavailable, live chat widgets include a lead capture form to collect the prospect’s information so a salesperson can follow up with them as soon as possible.

Although live chat windows exist on a website 24/7, this doesn’t mean a business needs their agents to be available to answer inquiries all day. An offline mode allows website visitors to submit questions or concerns that can be handled either by a chatbot or by an agent when the live chat is back online. Live chat often serves as a company’s first line of defense to help chat agents answer quick questions and escalate deeper concerns in an organized way. The goal of these products is to increase efficiency for both the agent and the customer.

#### What Types of Live Chat Software Exist?

**Text only solutions**

Text-only live chat software allows agents and customers to communicate via text form. Typically, the customer will be approached by a pop-up chat window that helps initiate a conversation.

**Voice or video solutions**

Live chat software with video or voice capabilities--in addition to text--allow a more personalized conversation with customers. Video chat conversations are especially helpful for complex questions that require a visual representation. Face-to-face video conversations are not the only features of video and voice live chat; users can enable screen sharing to visually convey an issue that’s difficult to explain via text.

### What are the Common Features of Live Chat Software?

Live chat functionality can vary from product to product. When considering a live chat solution for a business, it’s important to consider which features will be most beneficial to the particular use case. The following are some core features within live chat software:

**Analytics:** Reporting related to live chat analytics gives administrators insight into customer service metrics such as support response time, overall support performance, and customer satisfaction. These insights help managers understand the highs and lows of the customer experience and the team’s performance.

**Visitor monitoring:** Real-time visitor monitoring tracks where visitors are on the website and how long they stay on a certain web page. These insights give a sense of where visitors are gravitating to on a web page and can even help generate leads.

**Response templates:** For common questions, canned responses are very efficient. Agents can have responses ready to send as soon as a common question pops up.

**Branding:** Since live chat exists on a company’s website, it’s important for the widget and conversation window to match the company’s branding and website design. To accomplish this, live chat products offer customizable design options to change the colors and images of the application. Branding customization features ensure a seamless brand experience for customers.

**Customer feedback:** After a live chat conversation, a customer can rate the conversation and share feedback on whether or not their question was adequately handled. Managers can use this feedback to further understand the quality of an agent’s work.

**Proactive messages:** While live chat is already an approachable asset, it’s helpful for website visitors to be prompted with a friendly pop-up greeting to let them know they’re invited to chat whenever they’d like. A proactive message is an approachable way to entice visitors to communicate with the company.

**Integrations:** Live chat products should integrate seamlessly with a company’s technology stack to ensure the information shared in chat conversations is available across departments. Integrations with CRM software are important for storing and accessing customer information during a support conversation, as well as adding new contacts for lead generation. Live chat typically integrates with other customer service solutions, especially help desks, to improve omnichannel customer experiences.

Many live chat software solutions will also offer the following features:

- [Live chat software with in-app messaging capabilities](https://www.g2.com/categories/live-chat/f/in-app-messaging)
- [Live chat software with lead development capabilities](https://www.g2.com/categories/live-chat/f/lead-development)
- [Live chat software with knowledge base capabilities](https://www.g2.com/categories/live-chat/f/knowledge-base)
- [Live chat software with targeted email capabilities](https://www.g2.com/categories/live-chat/f/targeted-emails)
- [Live chat software with co-browsing capabilities](https://www.g2.com/categories/live-chat/f/co-browsing)

### What are the Benefits of Live Chat Software?

Businesses of all types benefit from using live chat software to provide instant and approachable customer support. Using live chat makes customer support more efficient for both the agent and the customer for several reasons:

**Customer engagement:** Live chat is a simple and accessible way for customers to approach a company. Customers are more likely to engage than if the company only offered phone and email support, because of its convenience.

**Real-time support:** With live chat, website visitors don’t need to wait very long for an answer to a simple question. Without a long turnaround, visitors are more likely to engage with the company, knowing their time is not being wasted. In comparison, inquiries submitted via email or social media have an unpredictable response time. Since questions are answered quickly, agents are more productive and get through more inquiries.

**Improved efficiency and productivity:** In comparison to phone calls, live chat is relatively cheap and takes less effort from both the customer and the agent. Additionally, it’s easy to multitask between different live chat conversations, allowing for more support in less time. Since live chatting requires reading and typing, conversations have more downtime between messages. This allows customer service agents to multitask and handle multiple chat windows at once. Depending on how many conversations are going on, agents can also use downtime to talk on the phone with another customer while handling live chat conversations.

**Lead generation:** Live chat is approachable for customers, so it’s an easy way to begin a sales conversation. The informality of live chat makes a sales conversation more comfortable for the customer, so it’s a great opportunity to bring in a sale.

### Who Uses Live Chat Software?

Professionals who communicate with customers directly, such as customer service teams and sales teams, use live chat to instantly chat with customers or gather data on the conversations customers have with customer service agents.

**Customer service:** Customer service teams use live chat software to communicate with website visitors who use the feature to ask questions or voice concerns. If any complaints need to be escalated, chat agents can use routing features to transfer the conversation to a manager. When purchasing a live chat solution for customer service, businesses should remember to look for products that integrate with the company’s existing support software.

**Sales:** Sales teams can utilize live chat software to generate leads. Since the buyer is expressing interest in the company by initiating a conversation using the live chat feature, it’s a great opportunity to spark a sales conversation. If a company wants to implement live chat to accelerate sales and improve conversion rates, it’s important to find a product that integrates with the CRM or system of record.

#### Software Related to Live Chat Software

Related solutions that can be used together with live chat tools include:

[Help desk software](https://www.g2.com/categories/help-desk) **:** Help desk software provides a ticketing system for customer service teams to organize and respond to inquiries regarding a company’s products or services. Traditionally, help desks take in customer inquiries from email and web forms, but these solutions are increasingly supporting omnichannel customer service by incorporating other channels such as social media, live chat, SMS, and call center technology. As a result, many help desk solutions include a live chat tool.

[Customer self-service software](https://www.g2.com/categories/customer-self-service) **:** Customer self-service software provides a platform for end users, prospects, or customers to access information and perform tasks without the assistance of customer support representatives. Customer self service can take many different forms and may include chatbots, intelligent virtual assistants, knowledge bases, FAQs, and community forums.

[Social customer service software](https://www.g2.com/categories/social-customer-service) **:** Businesses use social customer service software to assist their customers via social networks and social messenger apps. These solutions collect customer inquiries from social media and assign them to support team members. While live chat software allows customers to receive support when visiting a company’s website, social customer service enables support teams to respond proactively to customer complaints or questions. Some live chat tools offer the ability to transfer chat interactions to social messaging platforms, so the conversation can be continued on the customer’s preferred platform.

[Conversational marketing software](https://www.g2.com/categories/conversational-marketing) **:** Live chat tools may integrate with or include features of conversational marketing software. Conversational marketing helps businesses improve conversion rates by identifying and engaging with potential customers throughout their buying journey. These products accelerate the buying process by transferring qualified leads to sales representatives or facilitating follow-up conversations if a customer is not yet ready to buy.

[Chatbots software](https://www.g2.com/categories/chatbots) **:** Chatbots, which are often called virtual agents or virtual assistants, are used in place of a human to conduct specific tasks or provide information based on written or spoken requests. Customer support tools, such as live chat, help desk, or contact center solutions, may already have chatbots implemented as a first line of defense when dealing with customers.

### Challenges with Live Chat Software

Although live chat software can be implemented relatively quickly, the adoption of these tools can pose additional challenges. Before purchasing live chat software, businesses must make sure to have a plan to address potential issues before they arise.

**Increase in support requests:** Naturally, adding an immediate and accessible means for customers to contact the business will result in an influx of support requests and conversations. To avoid overwhelming the business’ chat support team, companies can roll out the live chat product gradually. Users may also wish to open it up to smaller segments of customers over time rather than all at once. 

**Staff training:** A big part of customer support is empathizing with the customer. For even simple inquiries, it’s important for agents to come across as friendly and approachable via live chat. Tone is sometimes difficult to read through text, so it’s easy for website visitors to misinterpret a message from a support agent. Agents should be trained on how to express empathy in text form to prevent any tone assumptions.

**Spam or inappropriate messages:** While approachability is generally considered beneficial, it opens the possibility of potential scenarios involving inappropriate or irrelevant messages. Fortunately, many live chat offerings have a spam filter or block functionality, which allows agents to distinguish real messages or block aggressive customers.

### Which Companies Should Buy Live Chat Software?

Any business with a website can use live chat software. These products are beneficial to companies of all sizes, from small businesses to large enterprises. However, there are a few types of businesses that are particularly suited for live chat.

**E-commerce:** E-commerce brands and any business that sells products online should consider buying a live chat solution. While customers browse an e-commerce site, they may run into technical issues or have questions about specific product specifications, shipping, or return policies. Live chat offers the opportunity for a business to answer a customer’s question right away, increasing the chance that the customer will complete their purchase.

**Services:** Live chat can be very beneficial for businesses in the service industry, especially banking, healthcare, real estate, travel, and hospitality. For these industries, exceptional customer service is paramount to the success of the business. Live chat provides clients and prospects with an instant connection to a business so they can quickly resolve issues or have their questions answered.

Based on G2 reviews, the most-cited evaluation criteria for live chat software on business websites are widget customization, chatbot quality with smooth AI-to-human handoff, and native integrations with the CRM and help desk already in use. For customer support teams, reviewers consistently call out omnichannel coverage across email, SMS, WhatsApp, and social messengers, alongside ease of use, as the day-to-day features that determine adoption. Ecommerce buyers specifically cite Shopify integration, mobile apps for responding to chats away from the desk, and visitor tracking as the difference between live chat solutions that drive customer engagement and ones that sit idle. Sales-led teams highlight high-intent visitor identification and real-time client support as the features that turn live chat from a support tool into a lead-generation channel.

### How to Buy Live Chat Software

#### Requirements Gathering (RFI/RFP) for Live Chat Software

Whether a company is purchasing a live chat solution for the first time or looking for a replacement, the first step is defining a list of requirements the product must meet for the business to be most productive. These requirements will help buyers narrow down the list of products to consider.

First, buyers must evaluate the need for live chat software, and ask the following questions:

- Who will be using the product most often?
- How many users (or seats) do we need? 
- Will it be used for customer service or technical support? 
- Will the sales team use it for lead generation or guiding customers on their buying journey?

At this point, it’s also important to list the features that will prove most useful for the teams using the product. For improving customer self-service and freeing up team members’ time, companies may require a product that can automate workflows to resolve customer issues without human assistance. Buyers must consider if the product should integrate with any other software their business uses, such as CRM or help desk.

#### Compare Live Chat Software Products

**Create a long list**

Based on the list of requirements, buyers should create a long list of no more than 10 products that appear to meet the business needs. Consulting online review sites is a great way to start the long list. G2 has thousands of [software categories](https://www.g2.com/categories?q%5Bcategory_type_eq%5D=software) with over 1 million verified user reviews. G2’s Live Chat software category can help buyers find the highest rated or most popular products based on reviews from verified customers.

**Create a short list**

After consulting customer reviews and creating a long list of live chat software products, companies must begin eliminating the options that won’t work for their business. The easiest way to do this is to first eliminate the products outside budget. Small businesses or startups should look at each product’s pricing plans to determine if the product will still be affordable as the company scales up. At this point, buyers should also eliminate products that don’t offer all the required features.

**Conduct demos**

Once a short list of about three to five products is ready, companies should begin reaching out to vendors to schedule demos. Demos allow buyers to take a closer look at each live chat solution’s functionality and ease of use. This may also be the first opportunity to glimpse each vendor’s onboarding style and service levels and determine if they are helpful and communicative and whether they are focusing too much on the sales pitch.

#### Selection of Live Chat Software

**Choose a selection team**

The company’s software selection team should already consist of a project manager to manage the process from start to finish and an executive sponsor to ensure buy-in from the company’s decision makers. Naturally, the selection team should also include several employees who will be using the live chat daily, such as sales representatives or customer service agents.

**Negotiation**

Before signing a contract, buyers should make sure to negotiate for the best price and ask about any discounts for which their business may qualify. This is also the time to discuss implementation and onboarding services and payment plans.

**Final decision**

Finally, it’s time to decide on a live chat software and sign the dotted line. In the days and months after the purchase, buyers must monitor the company’s progress with the new product. Is the live chat working as intended? Have users fully adopted all the features? Will the product scale with the company’s growth? If the answer to any of these questions is “no,” the buyer should consider raising the concerns with the vendor. If they are unable to resolve these issues, it may be time to look for alternatives.

### Live Chat Software Trends

**Screen sharing**

Sometimes questions are easier to ask with visuals. To help prevent miscommunication, screen sharing allows the customer to show a support agent the basis of their question instead of communicating it through text. Since typing out questions can be a lengthy process for complex issues, screen sharing can help save time and prevent frustration for both the customer and the agent.

**Automation**

Using chatbots and automated responses for simple customer concerns means having an agent online 24/7 is not necessary. As artificial intelligence becomes more desirable to help businesses automate processes, live chat vendors continue to add features like intelligent responses and automated workflows to their products. These options ensure customers receive assistance at any hour, maintaining customer satisfaction and consistently generating leads.



---
## What Are the Most Common Questions About Live Chat Software?
*AI-generated · Last updated: June  3, 2026*
### Which live chat software is best for ecommerce
Based on G2 reviews, several products stand out for ecommerce teams that need fast messaging, centralized conversations, and support for order-related questions. Recent reviewers most often highlight unified inboxes, automation for repetitive requests, and better visibility into customer history across chat, email, and other channels.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — omnichannel support with ticket automation.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — case tracking with AI-assisted workflows.
- [Fin](https://www.g2.com/products/fin) — answers simple questions using help content.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — ticketing, chat, and workflow flexibility.


### Best live chat options for business websites
Based on G2 reviews, buyers looking at live chat options for business websites often focus on quick setup, easy agent workflows, and the ability to keep conversations organized across channels. Recent reviews show strong interest in tools that support live chat alongside email, phone, social, or help center experiences.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — ticketing and chat in one workspace.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — omnichannel case handling and automation.
- [Fin](https://www.g2.com/products/fin) — automated answers for repetitive website questions.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — live chat with structured support workflows.


### Leading live chat apps to improve customer support
Based on G2 reviews, the leading live chat apps in this category are the ones that help teams reduce repetitive work, keep context in one place, and respond across more than one channel. Recent reviewers repeatedly mention easier routing, quicker follow-up, and better visibility into customer history as key benefits when support volume increases.

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service) — unified support across chat and email.
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud) — centralized customer data and routing.
- [Fin](https://www.g2.com/products/fin) — deflects repetitive Tier 1 questions.
- [Zoho Desk](https://www.g2.com/products/zoho-desk) — structured ticketing with multichannel support.


### What should buyers look for in live chat software
According to verified users, the most important things to look for in live chat software are fast setup, a clear shared inbox, and the ability to manage conversations without jumping between tools. Recent reviews repeatedly mention chat combined with email, phone, or social channels in one workspace, along with automation for routing, canned replies, and follow-up. Buyers also care about knowledge base connections, chat history, and easy agent onboarding. Several reviews note that strong integrations and reporting help teams understand recurring questions and resolution workflows, while weak analytics, lag, or hard-to-manage customization can slow support down.


### What are the most important features in live chat software
According to verified users, the most important features in live chat software are shared inboxes, live messaging, automation, and access to customer context during conversations. Across recent reviews, buyers consistently highlight routing rules, canned responses, chat history, and multichannel support as especially useful for keeping work organized. Knowledge base connections and self-service tools also matter because they help answer repetitive questions before an agent steps in. Many reviewers also value reporting, ticket tracking, and integrations with other systems so teams can follow conversations, collaborate internally, and maintain continuity across support interactions. Ease of use is a recurring theme, especially for onboarding new agents quickly.