Collaborative inbox for customer support with robust tagging, team features, and workflow automations. Internal notes help us discuss issues without involving the customer or having to pass emails back and forth, which also prevents the conversation thread from getting lost.

The analytics are also helpful in mentoring my team to hit our customer service metrics. Review collected by and hosted on G2.com.

The HelpScout Docs are horrible. If you have multiple libraries, you cannot have a document reside in multiple places but instead need to create a copy in each repository. This is why we moved to a different documentation site. Review collected by and hosted on G2.com.