G2

Eibee S.

Business Development Manager

Small-Business (50 or fewer emp.)

3/9/2025

"Killer data quality and a big jump in sales"

5/5

What do you like best about Customers.ai?

My team’s job is to find and qualify leads and since bringing in Customers.ai, that process has gotten a whole lot easier. Our pipeline has grown fast, and we’re handing off way more solid leads to sales and they are happy happy happy. <br>A few things that stand out:<ul><li>Lead tracking is next-level – We can identify who is on the site, what pages they’re viewing, and if they’re returning.</li><li>Sales + marketing alignment – We’ve built out automations that push leads into the right funnel so there is less manual work for everyone.</li><li>Cold leads are actually warming back up – We can see when someone we’ve already reached out to comes back to the site, so instead of sending another generic follow-up, we time our outreach based on actual interest. It’s been a nice way to get those old conversations going again.</li></ul>Also, I have to shout out how easy the platform is to use. The dashboards are clear, the data is easy to digest, and it didn’t take long at all to get the team onboard. Review collected by and hosted on G2.com.

What do you dislike about Customers.ai?

I absolutely have no dislikes that I want to mention. Review collected by and hosted on G2.com.

What problems is Customers.ai solving and how is that benefiting you?

I’d like to think our system wasn’t a total problem but there were issues for sure, especially around pipeline, prioritization, data accuracy, etc. It’s embarrassing to reach out to someone who you think is interested in your product only to find out they’ve never even heard of you. <br>Some of the benefits I’ve seen:<ul><li>Pipeline growth – We’re seeing more leads (and not just more – better leads).</li><li>Much improved time to sale – We’re closing deals quicker because they’re working with leads that have already shown intent.</li><li>Real person-level data – We’re not just getting company names like a lot of the ABM tools. We have emails, LinkedIn profiles, job titles, and everything we need to actually personalize outreach.</li><li>No blind outreach – This is like the opposite of cold calling – we’re warm calling.</li></ul>I also appreciate how well it integrates with our CRM and would like to note that is has been a huge efficiency boost across the board. We are all big fans and love the impact it’s made at the organization. Review collected by and hosted on G2.com.