# Customers.ai Reviews **Vendor:** Customers.ai **Category:** [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) **Average Rating:** 4.8/5.0 **Total Reviews:** 429 ## About Customers.ai Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results. ## Customers.ai Pros & Cons **What users like:** - Users appreciate the **advanced analytics and visitor identification features** of Customers.ai, enhancing their marketing strategies effectively. (47 reviews) - Users rave about the **intuitive platform** of Customers.ai, which facilitates easy integration and powerful audience insights. (47 reviews) - Users commend the **exceptional customer support** from Customers.ai, facilitating effective marketing strategies and user-friendly experiences. (42 reviews) - Users praise the **automation benefits** of Customers.ai, streamlining audience building and lead capturing effectively. (40 reviews) - Users appreciate the **time-saving integration** of Customers.ai, effortlessly syncing leads and data to enhance campaign efficiency. (39 reviews) - Users love the **lead generation capabilities** of Customers.ai, enhancing their understanding of customer interactions and improving strategies. (38 reviews) - Integrations (35 reviews) - Simple (35 reviews) - Accuracy (34 reviews) - Easy Setup (33 reviews) **What users dislike:** - Users find the **complex interface** challenging at first, but support can help ease the learning process. (6 reviews) - Users find a **lack of guidance** in Customers.ai, especially when new features are introduced without comprehensive tutorials. (5 reviews) - Users find the **learning curve challenging** , as rapid updates and technical setup can be confusing initially. (5 reviews) - Users report a **steep learning curve** with Customers.ai, finding initial setup and functionality challenging to grasp. (5 reviews) - Users find the **inadequate reporting** options frustrating, but appreciate quick support to address analytics issues. (4 reviews) - Users find the **learning difficulty** can be challenging, particularly for those unfamiliar with Klaviyo's functionalities. (4 reviews) - Limited Customization (4 reviews) - Missing Features (4 reviews) - Complexity (3 reviews) - Users highlight the **high cost** of Customers.ai, citing it as a barrier for smaller businesses seeking value. (3 reviews) ## Customers.ai Reviews ### 1. Best tool for chatbot automation and conversational marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Md. Sirajul I. | Professional Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Customers.ai?** This application is very user-friendly. Anyone can easily understand the features of it. It seems like an excellent conversational marketing tool for everyone. It makes the hassle of creating a chatbot very straightforward. Anyone can deploy it to their website. Integration of other marketing tools with it is possible. It helps me to manage my all marketing campaigns from one place. Moreover, they also provide excellent customer service to their valuable client. I highly recommended it to everybody. **What do you dislike about Customers.ai?** There is nothing much to dislike about it as it is a very affordable tool with great customer support. **What problems is Customers.ai solving and how is that benefiting you?** It helps me a lot to increase my website, visitors. It increases the number of sales. ### 2. Good addition to our sales and team marketing efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Customers.ai?** Sales and marketing are the backbones of our business, and having a tool like MobileMonkey that helps us automate and scale our outreach has been essential to our day-to-day. This sales outreach automation tool has been useful for automatically qualifying and converting leads into opportunities, as well as for helping us keep track of our follow-ups. **What do you dislike about Customers.ai?** We love MobileMonkey. It's been a fantastic tool for our company, allowing us to automate and expand our outreach efforts. **What problems is Customers.ai solving and how is that benefiting you?** Since using MobileMonkey, we have been able to better qualify leads. ### 3. It has been fantastic journey so far **Rating:** 5.0/5.0 stars **Reviewed by:** Kalyan P. | Travel Writer, Photographer and Social Media Influencer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2022 **What do you like best about Customers.ai?** I appreciate the wide range of features and integrations that MobileMonkey offers, as well as the helpful customer support team. The tool is able to help us generate text marketing campaigns easily. The text scheduler is very efficient as we’re able to schedule out texts in advance. Overall, I've been very impressed with MobileMonkey and would highly recommend it to anyone looking for a powerful chatbot platform. **What do you dislike about Customers.ai?** None - customer support is A+ and it is a nice journey so far. **What problems is Customers.ai solving and how is that benefiting you?** MobileMonkey has made Lead acquisition through sms marketing very easily. ### 4. Made my sales and marketing life so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2022 **What do you like best about Customers.ai?** Overall, I absolutely love the product! It's helped me increase my lead gathering capabilities and campaign engagement. The customer service is outstanding and they're always quick to respond with helpful solutions. MobileMonkey integrates with many of the leading marketing platforms, making it easy to send messages to your contacts and followers. If you're looking to increase your Instagram or Facebook leads, then I would definitely recommend using MobileMonkey! **What do you dislike about Customers.ai?** Can't think of any glitches at the moment. **What problems is Customers.ai solving and how is that benefiting you?** MobileMonkey is a powerful lead generation and marketing tool that helps us acquire more leads and improve our customer service. We love the marketing automation tools and features that have helped us save hours of time. ### 5. Intuitive and seamless Instagram Automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Customers.ai?** This tool is great for automating my Instagram outreach strategy and has been invaluable in lead gathering. The tool itself is very easy to use because it's intuitive. The customer service is very responsive. The integration with my Facebook and Instagram account is seamless with zero reliability issues so I can confidently get targeted leads along with analytics on my conversions. It's a great way to gather leads for my training and coaching business so I'd highly recommend getting this if you are looking to scale your marketing efforts. **What do you dislike about Customers.ai?** Nothing, it's a great tool which is very easy to use and the support is great. I've never had any issues. **What problems is Customers.ai solving and how is that benefiting you?** Reaching Facebook and Instagram followers at a very affordable cost. ### 6. Excellent user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick K. | Founder, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Customers.ai?** Setting up an SMS marketing blast was a breeze and we can now schedule monthly SMS marketing to our clients Our customer relationship platform. No other compares with it **What do you dislike about Customers.ai?** It was a very smooth journey in setting up our MobileMonkey tool and the support team is very very responsive and they really know their product so well. Would be great to see more bots. **Recommendations to others considering Customers.ai:** A platform that not only makes your work easier but positions you as an expert in your niche industry. **What problems is Customers.ai solving and how is that benefiting you?** It's important for our business to send out promotional stuff every so often as this is one way for us to be seen, thankfully with MobileMonkey our sales conversion grew exponentially. ### 7. Outstanding chat service and automation is legit! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2022 **What do you like best about Customers.ai?** Omnichat is MobileMonkey's best feature! With it, I am able to manage my inbox in one place. It's less cluttered and helps me in keeping my conversations organized. Also, I find using mobile monkeys' SMS features helpful in creating SMS campaigns that are interactive and engaging. Additionally, I can target specific keywords which have helped me reach my target audience more effectively. **What do you dislike about Customers.ai?** So far, it's irreplaceable. Nothing major that worries me much. **What problems is Customers.ai solving and how is that benefiting you?** Generally makes my job so much easier. Manual texting was okay- but MobileMonkey is perfect for sending campaigns in a timely manner. ### 8. Brilliant chat automation and auto answer features" **Rating:** 5.0/5.0 stars **Reviewed by:** Aurimas N. | Head of IT, Property Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Customers.ai?** easy to use menu for both Instagram and Facebook Very good customer service easy to access one platform and easily navigate menu easy to setup autoresponse messages that work great **What do you dislike about Customers.ai?** so far had no issues, a bit longer registration process, but in overall usage, super easy to use and very friendly user interface. **What problems is Customers.ai solving and how is that benefiting you?** I do solve the auto-response to my followers' message problem where it helps me to leverage my time and respond to many people automatically. ### 9. Inexpensive, reliable SMS marketing software **Rating:** 5.0/5.0 stars **Reviewed by:** Roxana M. | Head of Markeitng, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Customers.ai?** We love how simple it is to implement SMS marketing campaigns using MobileMonkey's SMS marketing software. We've tried EZTexting before and we disliked how the inbox looks like on our end. With MobileMonkey's omnichat, we're able to manage all our conversations in one place: SMS, messenger, and Instagram direct messages. Overall, it works exactly how we need it to work and it's surprisingly inexpensive! **What do you dislike about Customers.ai?** We don't have anything we dislike. So far, so good! **Recommendations to others considering Customers.ai:** Give it a try! You'll love it. :) **What problems is Customers.ai solving and how is that benefiting you?** We wanted to find a new way to engage with our existing customers. as an SMS marketing software, MobileMonkey helps us realize that. we're able to reach out to them regularly as we send coupons, reminders, and monthly updates. ### 10. Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Customers.ai?** Here are its advantages: It is available 24/7. It is good in handling customers. It helps in saving money. It helps provide 100% satisfaction to customers. It can be used for automation of repetitive work. It is an excellent personal assistant. Ch **What do you dislike about Customers.ai?** Nothing is like to be dislike it's inexpensive **Recommendations to others considering Customers.ai:** Using MobileMonkey between social inquiries, website visits, and text chats can help you and your employees save hours of time. **What problems is Customers.ai solving and how is that benefiting you?** Using an autoresponder can help take all the small talk out of customer inquiries and can help you get straight to solving the problem at hand. ### 11. Most Amazing Tool for everyone **Rating:** 5.0/5.0 stars **Reviewed by:** Amit P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about Customers.ai?** MobileMonkey is great for text message marketing and lead gathering! The reporting is also very helpful in understanding how your campaigns are performing. It's easy to use, provides reporting and analytics, and has a high conversion rate. Overall, it's a great tool for businesses of all sizes. Overall, I highly recommend it! **What do you dislike about Customers.ai?** Nothing, I liked this tool and going to use this forever **What problems is Customers.ai solving and how is that benefiting you?** It has helped me increase my sales conversion rate by leaps and bounds. I can't recommend it enough! ### 12. Powerful tool for small and medium businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Customers.ai?** I think MobileMonkey is one of the best marketing tools for lead generation and offers a suite of features that no other tools we’ve tried. Its automation features can be used to acquire leads from website visitors and Facebook Messenger users. MobileMonkey's CRM helps us track customer interactions and engagement data. Lastly, it integrates with marketing automation platforms like HubSpot and Zapier, so we can get the most out of our marketing efforts. **What do you dislike about Customers.ai?** Nothing really. It works great for our business. **What problems is Customers.ai solving and how is that benefiting you?** This tool is an all in one messaging platform that helps us with lead generation, customer service, and marketing. ### 13. Super easy to set up Instagram Automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Customers.ai?** Online advertising Lead generation Marketing automation Social Media Marketing Reports gathering through Analytics Email marketing and lead gathering Using bulk SMS for marketing and communication **What do you dislike about Customers.ai?** Never offline. Always ready to collect the leads. The automation is never broken so I don't lose leads The setup wasn't difficult but I uninstalling was a bit a problem **Recommendations to others considering Customers.ai:** Very awesome tool for Instagram automation, email marketing, Bulk SMS and I like the analytics and reports. **What problems is Customers.ai solving and how is that benefiting you?** Lead generation SMS automation Instagram marketing automation The tool is totally free and I haven't seen any issues for the time I have been using it Super easy to use with Analytics and reports ### 14. Taking a heavy weight out of my shoulder **Rating:** 5.0/5.0 stars **Reviewed by:** Shahrooz F. | IT Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about Customers.ai?** This tool is a lifesaver. I really love it. When you have to manage thousands of users with repetitive messages such as how to contact support or how to register for a course, etc. this tool saves you hours each and everyday. **What do you dislike about Customers.ai?** Nothing specifically. There are few small issues but support is responsive and nothing's really bother me. **What problems is Customers.ai solving and how is that benefiting you?** Communicating with clients/customers based on their needs (based on keywords) fast and reliable without keep them waiting for me to find time to reply them back one by one! ### 15. best conversational marketing software we've tried **Rating:** 5.0/5.0 stars **Reviewed by:** Ovi N. | Co-Founder & Chief Executive Bee, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Customers.ai?** It has become increasingly difficult to find good tools for building an effective marketing chatbot. There are so many chatbots on the market at this point in time, but not many builders are as good as MobileMonkey. I believe Mobilemonkey is the best platform for building and deploying chatbots and virtual assistants today. We used manychat before, but it lacks integrations with other 3rd party services that we prefer. So we tried mobilemonkey and it works well for us. MobileMonkey has more features at the moment and better pricing plans for smaller businesses. This conversational marketing software allows us to create conversational chatbots and virtual assistants for various channels including Messenger, Instagram, SMS and webchat. We're able to deploy/build a chatbot with a simple click of the button, without writing code or complex integrations. **What do you dislike about Customers.ai?** we haven't encountered any major issues with MobileMonkey since we signed up. **What problems is Customers.ai solving and how is that benefiting you?** we're overall pleased with mobilemonkey. It helps us generate more qualified leads! ### 16. Excellent chat automation features! **Rating:** 5.0/5.0 stars **Reviewed by:** Alina Z. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Customers.ai?** Mobilemonkey is the only conversational marketing tool that offers a complete suite of chatbot building tools, both for text marketing and social media marketing. The platform is easy to use and integrates seamlessly with major CRM and eCommerce platforms. Additionally, it can segment our subscribers by interests or demographic data to send them tailored messages that appeal to them specifically. **What do you dislike about Customers.ai?** New to the tool, but I can say it’s easy, affordable and solid! **What problems is Customers.ai solving and how is that benefiting you?** With its built-in artificial intelligence and machine learning, the tool was able to help us automatically engage new leads and turn them into customers. ### 17. Good help to my website with Mobilemonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Customers.ai?** So with MobileMonkey, we’re no longer missing any leads from our Messenger and DM messages. It’s a very powerful chatbot tool that understands how automation should really work with Facebook. It does not only offer social media chatbots but also allows us to send bulk messages through text messaging. Yup, all that in just one tool. We manage our inbox using their Omnichat feature, and I think that’s the biggest factor why we completely signed up for MobileMonkey’s paid plan. Setting up was also very convenient. **What do you dislike about Customers.ai?** I have nothing negative to say about this tool. **What problems is Customers.ai solving and how is that benefiting you?** It’s a perfect addition to our marketing channels and gets more traffic. Since we started customer support system blasting using MobileMonkey, we’ve seen a growth in our readership and we’re excited for the next few months! ### 18. Great chat automation feature for business owners and marketers too **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Customers.ai?** My absolute favorite thing about MobileMonkey is the ability to track sales conversions through text messaging marketing. I'm a data nerd, so I love being able to see what messages are driving people to make a purchase. MobileMonkey makes it easy to create great-looking messages, and the platform is really user-friendly. Plus, the customer support team is amazing! They're always quick to respond to questions and happy to help with whatever I need. **What do you dislike about Customers.ai?** None so far. This is best tool for chat automation. **What problems is Customers.ai solving and how is that benefiting you?** It's fascinating to me that something as simple as a text message can be so powerful at converting people into customers. ### 19. overall review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about Customers.ai?** Platform that enables firms to automate both inbound / outbound sales outreach at scale, using a multipronged approach such as Chat Session, Text Email etc . **What do you dislike about Customers.ai?** as a learner, i did not see any tools which is notuser friendly **Recommendations to others considering Customers.ai:** customer service platform with variety of user friendly tools **What problems is Customers.ai solving and how is that benefiting you?** for communication its a trustworthy ad userfriendly platform for customer services domain enterprises ### 20. Mobile Monkey - Easy to use chat marketing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nigel R. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Customers.ai?** I like how easy mobile monkey is to use and the chat functions available for the different social media platforms. **What do you dislike about Customers.ai?** There is nothing i dislike as it meets all the requirements I had for the platform and more **What problems is Customers.ai solving and how is that benefiting you?** The fact that after hours I can have a bot to man my inboxes and collect leads or assist customers with the predefined paths to different sections of the website ### 21. Starting out and they are helpful! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley A. | Influencer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2022 **What do you like best about Customers.ai?** It is great being able to communicate with actual humans! I'm new to all of this so being able to ask questions is amazing! I tried a couple other competitors and was too overwhelmed! **What do you dislike about Customers.ai?** When I set up my first automated response it confused my friends that I regularly DM with. Then I couldn't figure out how to turn it off. But I immediately got a response helping me do it! **What problems is Customers.ai solving and how is that benefiting you?** I'm still new at this so I am hoping it helps my account grow and helps me connect with more followers on a personal level. It helps me feel more productive and in charge of my growth! ### 22. Excellent chat automation features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Customers.ai?** It saves a lot of time replying to direct messages on Instagram. The Instachamp tool is the best tool for us as a marketing tool. We have a lot of good things to say about MobileMonkey, but my favorite — is their customer service support. They are very quick to respond! **What do you dislike about Customers.ai?** So far, it is good. Till now I haven't faced any problems. **What problems is Customers.ai solving and how is that benefiting you?** Text marketing is a great way to reach our customers because nearly everyone on our list has a mobile phone and checks their messages regularly. With MobileMonkey's text marketing tool, we can easily create text campaigns, send out mass texts, and track the results. ### 23. Great automated bot for lead generation on Instagram **Rating:** 4.5/5.0 stars **Reviewed by:** Anastasios A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2022 **What do you like best about Customers.ai?** We love MobileMonkey because it is a simple-to-use tool that combines SMS marketing, Instagram Marketing, and Messenger marketing to keep everything in one place. It integrates perfectly with Zapier and other tools that I use, so having both makes for powerful marketing. **What do you dislike about Customers.ai?** There are no downsides for me at the moment. **What problems is Customers.ai solving and how is that benefiting you?** Using this tool gives us a huge potential in reaching more of our qualified leads and target audience. ### 24. Want easy customer contact? Definite must use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2022 **What do you like best about Customers.ai?** It's an outstanding tool that helps us run sms marketing smoothly. The fact that it's so simple to use makes it easy for us to get started quickly and efficiently. Additionally, the support we've received from the MobileMonkey team has been exemplary! They're always quick to respond to our questions and help us troubleshoot any issues we have. Overall, we're extremely satisfied with MobileMonkey and would recommend it! **What do you dislike about Customers.ai?** We haven't found anything we dislike about MobileMonkey! It's been a great experience using the tool and we would recommend it to anyone looking for a sms marketing solution. **What problems is Customers.ai solving and how is that benefiting you?** We're using MobileMonkey to send sms messages to our customers with updates about their orders and promotions. We've found that it's a great way to keep in touch with our customers and build loyalty. ### 25. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** P.Michael B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Customers.ai?** The best Text messaging marketing Great reporting Very easy to use Good lead gathering Very easy to setup Great sales conversions and analytics **What do you dislike about Customers.ai?** I don't dislike MobileMonkey at all they are great and I love the experience I have with them **Recommendations to others considering Customers.ai:** It's a great program **What problems is Customers.ai solving and how is that benefiting you?** Instagram Automation Bulk SMS SMS Marketing Text messaging marketing reporting easy to use lead gathering easy to setup leads sales conversions analytics ### 26. Freelance Writer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2022 **What do you like best about Customers.ai?** The easy to use interface and the ability to automate messages. We rely heavily on sms marketing and the features MobileMonkey offers are just about what we exactly need to reach our monthly KPIs. **What do you dislike about Customers.ai?** I haven't found anything that I dislike yet. **What problems is Customers.ai solving and how is that benefiting you?** We are able to connect with our customers on a more personal level, which has helped us build trust and credibility with them. Additionally, we've seen an increase in sales since using MobileMonkey. ### 27. Excellent chat automation features! **Rating:** 5.0/5.0 stars **Reviewed by:** Devin P. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Customers.ai?** I love the Facebook group community and it was very easy to use! All in all a reliable new gen tool. The text message marketing was very good and customer service was responsive as well. **What do you dislike about Customers.ai?** Nothing, I am very happy with MobileMonkey so far. **What problems is Customers.ai solving and how is that benefiting you?** I'm reaching my Facebook followers at an affordable cost. ### 28. Easy to Build Chat Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Customers.ai?** Easy to use without any coding experience needed Very prompt customer service Facebook Community is very helpful for updates and help from fellow developers Pricing structure is a cherry on the top **What do you dislike about Customers.ai?** Nothing as such, whenever there is a problem I get a prompt response from a customer service team **Recommendations to others considering Customers.ai:** I have a made a switch from a different automation platform to mobile monkey and the features are almost the same but the pricing structure is very attractive. Make sure to join the FB Community to make the most out of the platform **What problems is Customers.ai solving and how is that benefiting you?** Converting Instagram followers to customers on auto-pilot ### 29. Excellent Feature-Pack Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2022 **What do you like best about Customers.ai?** There are a lot of things I like about MobileMonkey, but some of my favorite features include: the ability to easily create sophisticated chatbots for SMS marketing with little to no coding experience is required the ability to track and analyze customer engagement data to help improve marketing campaigns the very user-friendly interface. Customer support is extremely helpful in the onboarding **What do you dislike about Customers.ai?** Not even a single glitch with the tool so far. **What problems is Customers.ai solving and how is that benefiting you?** Overall, I think it's an extremely powerful tool that is really easy to use, which makes it perfect for small businesses who want to get started with chatbot marketing but don't have a lot of technical expertise. ### 30. Amazing Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra G. | Content Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Customers.ai?** I implemented this chatbot connected with Facebook and the website for a previous client and didn't know anything about chatbots. Thanks to the agent in charge of my account, Raquel Bartolome I learned a lot. She was very patient and taught me how to create a flow that made sense in English, which I translated into Spanish. Great service, a great tool for automated messages that save time and keep the conversations going! **What do you dislike about Customers.ai?** It's a bit complex. You need to test and see if it works, also a bit time-consuming. but once you get a good flow, it's worth it. **What problems is Customers.ai solving and how is that benefiting you?** People asked the same questions again and again. Also at all hours of the day and night. We solve this by providing what they needed to know without a live agent. That way only had to keep the conversation going with actual leads. ### 31. Mobile Monkey has made my life easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Customers.ai?** Among lots of things the user-friendly interface has made it more easy to use and the things I liked most that is its automation chatboot that make it useable to those who are new to use it. **What do you dislike about Customers.ai?** Its hard to find any part that should dislike. I like all of its area **Recommendations to others considering Customers.ai:** It is the best solution for your marketing task and it is more than you expect **What problems is Customers.ai solving and how is that benefiting you?** MobileMonkey has helped me to improve customer service and track customer behaviour. It also facilitates my task through its amazing feature of Facebook and Instagram automation. The SMS marketing functionality has helped to communicate the offer to the customer at the right time. ### 32. Amazing, Loved it **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil L. | I'm Influencer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Customers.ai?** I like the best that they provide DM keywords for Instagram, DM greetings, and live chat. **What do you dislike about Customers.ai?** Nothing, there nothing that I can that I dislike. **What problems is Customers.ai solving and how is that benefiting you?** The MobileMonkey solved my biggest problem that is, now I don't have to go online all the time to reply to my fans. There is also a benefit of providing the line chat with the audience. ### 33. Great tool for getting fresh leads **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Customers.ai?** - its flexiblity - its overall features - its customer support, really helpful when you need some help - it's easy to use - it's better than competitors - it's a great marketing automation tool **What do you dislike about Customers.ai?** Nothing at the moment i'm writing this review **What problems is Customers.ai solving and how is that benefiting you?** I.m solving the problem of contacting prospects when on Istagram they replied my stories or drop a message ### 34. Lovely Experience till now, Great and Smart services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Customers.ai?** It’s the go to marketing tool for us in the team. we love MobileMonkey because it's the easiest way to send text messages to large groups of people. I've used it for marketing campaigns, and it's been really effective in getting sales conversions. It's also a great way to stay in touch with customers and clients. **What do you dislike about Customers.ai?** For now, it may be too early, but it’s everything we love about an sms automation tool. **What problems is Customers.ai solving and how is that benefiting you?** With Mobile Monkey, I can easily send bulk SMS messages to my customers, which helps keep them informed about new products and promotions ### 35. Positive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2022 **What do you like best about Customers.ai?** Mobilemonkey's premade automations and campaign templates are excellent starting points for the types of automations we use all the time. The simplicity with which you may establish campaigns using the drag-and-drop campaign builder is unrivaled by other marketing email solutions. Finally, Mobilemonkey's customer service and staff are simply incredible! **What do you dislike about Customers.ai?** I struggle with the reporting and analytics. Thankfully, their team was able to help. **What problems is Customers.ai solving and how is that benefiting you?** Automations! ### 36. Mobile Monkey gets an A++++++ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Customers.ai?** MobileMonkey is an incredibly powerful tool that allows you to create extremely targeted chatbot campaigns. It's easy to use and makes creating chatbots fun. Additionally, the support team is very responsive and helpful. **What do you dislike about Customers.ai?** None that I know so far. It is so amazing. **What problems is Customers.ai solving and how is that benefiting you?** We are using MobileMonkey to increase our conversion rates and leads by providing a more personalized experience for potential customers. Additionally, we've seen a significant decrease in customer service inquiries since implementing MobileMonkey chatbots on our website. ### 37. Affordable solution for text messaging marketing in Instagram and Facebook **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Customers.ai?** I use MobileMonkey for Instagram and Facebook Automation and really like how easy it is to use and how easy it was to set up. It allows me to up my game at sales conversions and be in "constant" contact with my leads. Especially leads gathering is easy, because the possibilities with text messaging marketing are nearly endless. To top it all, MobileMonkey has strong reporting and analytics functionalities. **What do you dislike about Customers.ai?** There is nothing I dislike about MobileMonkey. **What problems is Customers.ai solving and how is that benefiting you?** Reaching my Instagram and Facebook followers and contacts, and professionally interacting with them. ### 38. Excellent support and so many great features! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2022 **What do you like best about Customers.ai?** The number of tools that comes with this tool is amazing: -Omnichat -Instachamp -SMS chat blaster (my personal favorite– easiest way to get my marketing messages noticed) -Instagram autoresponder tool The onboarding process went smoothly as well. **What do you dislike about Customers.ai?** I sincerely hope that it does integrate with other tools that I’m using. Good thing it works with Zapier, so that saves so much time. **What problems is Customers.ai solving and how is that benefiting you?** Client onboarding is made easy by MobileMonkey drip campaigns. Also, their automation tools have made it easier to make sure I'm connecting with more clients and answering their questions. ### 39. Overall great for starting a business!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua W. | Self-employed, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Customers.ai?** This is the cheapest tool you can use to produce a customer list, and acquire leads from your social media. Its additionally a riveting free web chat platform. It i have to say works greater than several products my clients pay hundreds of dollars a four weeks to use on their websites.The product is really simple to use, you don't need any coding come across to initiate generating your bots. Secondly, it gives another opportunity to double the level of interaction with your audience. And finally, it has a notable course on mobile messenger marketing. **What do you dislike about Customers.ai?** Mobile monkey can do a lot, so it's not simple to get a handle on all the moving parts. They have smooth constant upgrades to the UI over the last couple of years and it continues to get better and better and easier and easier. Support is not great, most of its users are free so more than over there is only so much you can expect, but the training pages are step by step so if you take the time to do the research and self-learning you can get across over there on your own. It is not well suited to enormous enterprise SMS campaigns. They do not have a 800 number. **Recommendations to others considering Customers.ai:** If your on a lower budget for marketing and chatbots automation this is the product for you definitely. **What problems is Customers.ai solving and how is that benefiting you?** I tried there're a lot of many competing products, all of which were perfect in their own right but just weren't as well suited to the particular nice- restricted & micro-sized businesses on a tight budget that I was working with. They help a lot with chatbots and automation. ### 40. Excellent chat automation features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Customers.ai?** Great chatbot feature, great inbound marketing and has responsive customer service on hand. They've helped me with many of the issues and questions that arose. **What do you dislike about Customers.ai?** Overall, very great with this website. I don't see anything huge that needs improvements as of right now, but I would say that this website is pretty splendid. **What problems is Customers.ai solving and how is that benefiting you?** The problem I solved with MobileMonkey is that the marketing helped me reach Facebook users and Instagram. It also answered questions that I had about the marketing tools that they offered. ### 41. Excellent Chat Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Winston P. | Performance Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Customers.ai?** Sending automated DMs with links to specific keywords on comments **What do you dislike about Customers.ai?** None of the things I disliked. I liked every bit of the automation. **Recommendations to others considering Customers.ai:** You can blindly buy the premium version as it does completely audience engagement on your behalf. **What problems is Customers.ai solving and how is that benefiting you?** Auto-engagement where we don't have to engage with our audience manually ### 42. Mobile Monkey as a Reliable Partner for Teaching-Learning Process **Rating:** 5.0/5.0 stars **Reviewed by:** VRIGIN KATHLEEN C. | Public School Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Customers.ai?** It is just amazingly free and user-friendly! I am using it to provide Learning Activities for my students connecting it to our Facebook page. My students suprisingly loved it because of its 24/7 accessibility and that they can actually answer their learning activities without using paper and pen. This is very useful especially this time of pandemic! **What do you dislike about Customers.ai?** I may be looking for tutorials on some of its features. **What problems is Customers.ai solving and how is that benefiting you?** Delayed retrieval of answer sheets from the students due to pandemic is now not a problem because of mobile monkey chatbot. Students are given chance to have their activities answered online by just using their facebook messenger. ### 43. Automate your success with Mobile Monkey **Rating:** 5.0/5.0 stars **Reviewed by:** Mario Emiliano F. | Multimedia Producer + Digital Markeing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2021 **What do you like best about Customers.ai?** It's very easy to use because their user interface is practical and clean **What do you dislike about Customers.ai?** The app needs more features you find in web version **Recommendations to others considering Customers.ai:** Like any software it takes time to understand how to use it but they have a lot of videos to watch **What problems is Customers.ai solving and how is that benefiting you?** Automate messages are my main interest because I have clients in social media and I can't respond to all messages at the same time. Mobile Monkey get me covered ### 44. Increased leads sales by 80%using mobile monkey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Customers.ai?** Incredible chatbox features like Messenger chatblast( impressive inbound marketing tool which allows you to send messages to Facebook fans) **What do you dislike about Customers.ai?** Very happy with Mobilemonkey! Never had any issues. **What problems is Customers.ai solving and how is that benefiting you?** Reaching facebook followers at a very affordable cost ### 45. Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Customers.ai?** MobileMonkey helps us streamline Instagram marketing with Instagram automated messaging. Our Instagram automation needs are two-fold: 1) Direct engagement via DM, and 2) Story mentions automations MobileMonkey has helped us tackle both of those Instagram marketing issues by enabling us to automate Instagram DMs! **What do you dislike about Customers.ai?** Workflows can be quite confusing when you are new to automation **What problems is Customers.ai solving and how is that benefiting you?** At first, we never really put too much effort into responding to customers in real time, but then it dawned on us the importance of it. It has helped us automate simple questions that people ask all the time. ### 46. Highly recommend MobileMonkey **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff P. | Marketing Director **Reviewed Date:** November 03, 2021 **What do you like best about Customers.ai?** MobileMonkey integrates nicely with our organization's Facebook Messenger to deliver a quick, professional, and responsive conversational marketing engine on our website. **What do you dislike about Customers.ai?** With our plan (Operator), we have just one chatbot running on our site. Ideally we would be able to run multiple bots on our site, with a unique chatbot per product line, because each of our services targets different personas with different requirements. The way we get around this limitation currently is by presenting a qualifying question upfront based on our two most popular services, then routing the dialogues appropriately. **What problems is Customers.ai solving and how is that benefiting you?** Our website forms were converting between 2% and 4%, receiving leads on average once per week. By deploying MobileMonkey's chatbot, we were able to increase interaction to one to two times per day, with an effective 4x on our website lead gen. ### 47. Tracking leads and analytics made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Samuel A. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Customers.ai?** Easy to monitor leads, campaign and analyitcs **What do you dislike about Customers.ai?** High price rate and apart from this there is nothing more I dislike. **Recommendations to others considering Customers.ai:** Mobile monkey is easy to use with intuitive interface to track all actives on your social media pages **What problems is Customers.ai solving and how is that benefiting you?** Leads generation and tracking ### 48. Service of mobile monkey nice **Rating:** 5.0/5.0 stars **Reviewed by:** Dhwanit G. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about Customers.ai?** Its a automated service which provide by mobile monkey I like features of mobile monkey **What do you dislike about Customers.ai?** Sometime automated message not reply in better manner need to understand the customer message **Recommendations to others considering Customers.ai:** Definitely I recommend to others **What problems is Customers.ai solving and how is that benefiting you?** Mobile monkey saves time ### 49. Best tool for SMS marketing and Instagram automation **Rating:** 5.0/5.0 stars **Reviewed by:** Dan P. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Customers.ai?** It was easy to set up and easy to use. Great analytics tool. Honestly and seriously! **What do you dislike about Customers.ai?** Never had any issues. It was an excellent solution for my company. **What problems is Customers.ai solving and how is that benefiting you?** Get more leads and convert more customers. ### 50. Excellent automation features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Customers.ai?** The best sms marketing tool with abilities of text scheduling and bulk sms. With the easy-to-use interface, I was able to create and deploy powerful marketing automations in minutes. **What do you dislike about Customers.ai?** This marketing tool has been a fantastic addition to my business. No complaints as far as I'm concerned. **Recommendations to others considering Customers.ai:** Value for money and high ROI. **What problems is Customers.ai solving and how is that benefiting you?** This tool is a lifesaver! I can't believe how much time this has saved me. Very useful and recommend. ## Customers.ai Discussions - [What is your experience?](https://www.g2.com/discussions/what-is-your-experience) - 1 comment, 2 upvotes - [How to get Mobile Monkey to stop charging our credit card?](https://www.g2.com/discussions/how-to-get-mobile-monkey-to-stop-charging-our-credit-card) - 1 comment, 1 upvote - [Title: Powerful sales automation platform What do you like best about MobileMonkey? MobileMonkey contains a lot of features, and it's easy to discover because everything is organized in an efficient manner. They have excellent onboarding, smooth, and really insightful, especially for users who are new to automation. Great for remarketing and sales outreach. Overall, it's a very comprehensive tool that salespeople who use social media will find valuable. What do you dislike about MobileMonkey? I sometimes experience longer waiting times in support, but they are always willing to help and are available 24/7, so it's not a big deal. What problems are you solving with the product? What benefits have you realized? We need our customers to feel prioritized and engaged whenever they hop into our Instagram page. Using Instachamp, we're able to quickly respond to comments and DMs. This sales outreach automation tool has helped us realize a](https://www.g2.com/discussions/title-powerful-sales-automation-platform-what-do-you-like-best-about-mobilemonkey-mobilemonkey-contains-a-lot-of-features-and-it-s-easy-to-discover-because-everything-is-organized-in-an-efficient-manner-they-have-excellent-onboarding-smooth-and-really-ins) - 1 comment, 1 upvote - [How do I setup keywords](https://www.g2.com/discussions/how-do-i-setup-keywords) - 1 comment, 1 upvote - [When do I start seeing results? How much do I have to invest to do well? What type of content should I publish? How often is it recommended to publish and at what times? Is it better to invest in Google or on social media? Frequently asked questions about Digital Marketing: Do I need to have a website?](https://www.g2.com/discussions/cuando-empiezo-a-ver-resultados-cuanto-tengo-que-invertir-para-que-me-vaya-bien-que-tipo-de-contenidos-debo-publicar-cada-cuanto-se-recomienda-publicar-y-en-que-horarios-es-mejor-invertir-en-google-o-en-redes-sociales-preguntas-sobre-marketing-digital-mas) - 1 comment, 1 upvote - [View Customers.ai pricing details and edition comparison](https://www.g2.com/products/customers-ai/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-09+15%3A12%3A17+-0500&secure%5Bsession_id%5D=1577749a-dfa2-4047-821f-a1b889c43cf8&secure%5Btoken%5D=c7f75fbe9f3ca67ed5fd6567c0cc98ce3069c040681993fa97b2e09a035db57c&format=llm_user) ## Customers.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Retargeting** - A/B Testing - Audience Segmentation - Behavioral Targeting - Reporting & Analytics - Geo Targeting - Cross-channel Retargeting - Personalization **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Lead Monitoring** - Features - Performance - Identification **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Data Capture** - Mobile - Websites - Social Media - Data **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Retargeting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Analytics** - Export/Import - Reporting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customization** - Forms - Personalization - Templates - Integration **Generative AI** - AI Text Generation **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Customers.ai Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,695 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews)