# What is customer support software?

What is customer support software?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report issues, and then those can be organized and handled by a support team. Usually these inputs are collected in a ticket system. Outside integrations often allow other tools to generate tickets as well, such as services that analyze and report software bugs or errors. Most customer support software also incudes robust reporting so that management can track volume, response times, and resolution times, among other things.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Field Applications Technician


#### Reply 1

Thanks for answering this question, Ben!

##### Reply Metadata
- Posted at: over 3 years ago
- Author title: Customer Success at Help Scout



## Related Product
[Help Scout](https://www.g2.com/products/help-scout/reviews)

## Related Category
[Help Desk](https://www.g2.com/categories/help-desk)

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