--- title: Cue Reviews meta_title: 'Cue Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 26 reviews by the users' company size, role or industry to find out how Cue works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 26 scale: '5' date_modified: '2026-09-29' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Cue Reviews **Vendor:** Cue Technologies **Category:** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Average Rating:** 4.9/5.0 **Total Reviews:** 26 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Cue Cue is an AI-powered omnichannel customer communications platform. Manage WhatsApp, web chat, email, and more from one shared inbox with full history and visibility. - Manage all customer conversations across channels from one shared inbox - Build automated workflows to collect data, qualify leads, and route enquiries - Deploy AI agents trained on your business data to handle repetitive queries - Send WhatsApp broadcasts at scale with open rates email and SMS can't match - Integrate with your existing CRM and tools to keep connected Unlike platforms that hand you a login and leave you to it, Cue works with you as a partner, helping you identify where you're losing revenue, quantify the impact, and build a solution that delivers measurable ROI. No per-seat pricing means you're never penalised for growing your team. Simple, transparent plans with none of the hidden costs you'll find elsewhere. Cue Customers have automated up to 80% of queries, cut costs by 3x, and doubled responses. ## Cue Reviews ### 1. The customer service tool our small team actually needed. **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley H. | Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 03, 2026 **What do you like best about Cue?** Cue has made it much easier for our small team to manage customer conversations in one place instead of juggling separate WhatsApp phones and a separate email inbox. Having WhatsApp and email land in the same unified inbox means nothing gets missed or handled twice, which matters a lot when you don't have a big team to spread the load across. The AI agents/chatbot setup has taken a lot of the repetitive, first-touch questions off our plate too. On top of that, the integrations with the other tools we already use have made it easy to keep everything connected instead of switching between systems all day. Support from the Cue team has also been responsive whenever we've needed help getting things set up. **What do you dislike about Cue?** Nothing major, this is the exact tool that a business of my size required and its amazing. **What problems is Cue solving and how is that benefiting you?** Before Cue, our WhatsApp and email conversations were scattered and hard to track. Cue brings everything into one unified inbox, connects with the other systems we rely on, and lets us automate repetitive questions with AI agents, which has saved our small team a lot of time and made our customer service feel a lot more consistent. ### 2. Effortless Automation and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zakaria D. | Head of Technology & Online Marketing, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 27, 2026 **What do you like best about Cue?** I like the simplicity of Cue, making it very easy to update and send out broadcasts; it just works effortlessly. The design is simple and easy to navigate, and with the AI tools and JSON capabilities, I can update the entire flow with the latest ads and vehicles in minutes. The support is also excellent, as Cue is backed by a whole team of engineers and professionals. Whenever I face issues, I can reach out directly to the right people and get it sorted quickly. I switched from Landbot to Cue because it's not only more cost-effective but also less complicated to use. The initial setup was fantastic, thanks to the dedicated team that guides you through everything and handles the onboarding seamlessly. Lastly, I appreciate how well the system integrates with Claude, allowing me to update without much hassle. **What do you dislike about Cue?** I guess we need to get onboard with the AI. It's still kind of the old WhatsApp bot automation platform, you know, not a dynamic AI. I think they do have that, but we haven't bought into that. So yeah, obviously, when the day in the age of AI, we would like a dynamic experience with customers coming to our WhatsApp line to get, you know, recommended vehicles or recommended deals or recommended information based on the chat, having to follow a predetermined flow. **What problems is Cue solving and how is that benefiting you?** Cue simplifies WhatsApp broadcasts and context-sharing with geotag leadership. It's backed by a responsive team, making updates seamless and support effective, enhancing efficiency with AI integration and JSON file updates. The platform's simplicity and high read rates improve communications. ### 3. Effortless WhatsApp Integration with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Dominic S. | COO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 25, 2026 **What do you like best about Cue?** I love how Cue enabled us to set up WhatsApp communications quickly, with zero development resources, and provided a simple portal that our ops and support teams can easily manage with minimal training. Their customer support and onboarding teams are fantastic, making the transition and integration effortless. They developed a customized onboarding plan and regularly check in to ensure the platform meets our needs. We appreciate the broadcast and marketing functionality, which required almost no effort on our part to triple sales in a single day after being onboarded. The seamless setup with guidance every step from their team was a huge plus. **What do you dislike about Cue?** Cue is great for teams with few developer resources, as it's the perfect "out of the box" platform, but that makes it a bit more limited when trying to customize the integration and automation of WhatsApp messages. It's mostly a lack of familiarity with the developer documentation. Other, more established companies, have well-documented APIs that can be referred to in forums or referenced through LLMs. **What problems is Cue solving and how is that benefiting you?** Cue allowed us to set up WhatsApp communications swiftly and without needing developers. It provides an easy-to-use portal for our teams, requiring minimal training. The broadcast and marketing features helped triple sales in a day, and the support team made onboarding seamless. ### 4. Intuitive, Scalable Low-Code Support Hub with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2026 **What do you like best about Cue?** Cue has an easy, intuitive interface backed by very good support. It's a scalable, low-code platform, so we don't need senior developers to work with it or manage integrations, especially simple ones like webhooks, which gives us a lot of flexibility to shape it around our needs. It acts as a central hub for support across countries and teams, and its simplicity makes it easy to manage issues and tickets. Integrating with our CRM to pull and push data as needed is another big plus. I also like how easy it is to build support flows for specific stakeholders, resolve issues before they escalate to an agent, and promote self-support among users. **What do you dislike about Cue?** Cue had some early teething issues since it was a newer platform, but these have largely been resolved. **What problems is Cue solving and how is that benefiting you?** Cue centralizes customer and internal support, making it easy for customers to reach us through WhatsApp. It helps our teams manage issues efficiently through simple ticket management and CRM integration, streamlining our overall service flow. ### 5. Customer-First Partner with Scalable AI, Slick UX, and Standout Support **Rating:** 5.0/5.0 stars **Reviewed by:** Peter I. | Senior Director of Strategic Sales & Partnerships, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** What has always stood out to me is the way Cue work. They put the customer before the technology. Cue focus on creating long-term impact rather than chasing a short-term highlight reel. They’re agile, hardworking and genuinely creative problem solvers. When there’s a challenge, they don’t just reach for the obvious answer — they take the time to understand what a customer is actually trying to achieve and find a way to make it happen. Cue have strong industry specific knowledge which has helped them develop a product with mature, scalable AI Models and a slick UX which focuses on performance and outcomes for key stakeholders. Their integrations, onboarding team and support allow brands to differentiate and achieve value quickly. But technology alone isn’t what makes a great partner. What makes Cue different is the people behind it and the way they choose to work. After more than four years of working together, that’s the reason I continue to hold them in such high regard. **What do you dislike about Cue?** If there is one thing that holds Cue back from doing even more, it is simply the limitations that come with scale. They have grown quickly, but importantly, they have balanced that growth with retaining the qualities that made them successful in the first place. Rather than being overly ambitious, scaling too quickly and risking a decline in quality, they have consistently chosen excellence and consistency. That can inevitably limit how much they can take on at any one time, but I see it as a consequence of a deliberate choice: protecting the quality of their work and the experience they give their customers rather than pursuing growth at any cost. As they continue to scale, the challenge will be finding a way to increase capacity while preserving the personal, agile and customer-first approach that makes Cue different. **What problems is Cue solving and how is that benefiting you?** The problem Cue solves for me is the trade-off that often exists between scale and service. Many enterprise SaaS providers inevitably become constrained by the size and complexity of their organisations. Large global teams, standardised processes and the need to build solutions for the masses can make it difficult to move quickly, take considered risks or adapt to the individual needs of a customer. Cue offers something different. They combine strong technology with a genuinely personalised service and the agility to respond to what a customer actually needs. They can make decisions quickly, think creatively and adapt their approach rather than forcing every customer into the same model. For me, that agility and personalisation is hugely valuable. It means we can solve real customer problems together rather than simply finding the closest fit within a predefined product or process. ### 6. Quick, Seamless Support with Cue’s AI Chatbot and Live Chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** Great experience with Cue We’ve had a really positive experience with Cue. I’ve personally used both the live chat and AI chatbot, and I really like how quick and seamless the experience is. The AI chatbot handles queries instantly, while live chat provides the human support when needed. It’s a great balance between automation and personal service, making the overall customer experience much more efficient. Would definitely recommend Cue to businesses looking to improve customer communication. **What do you dislike about Cue?** I genuinely don’t have anything negative to say. Everything has been great since signing up with cue and support has been exceptional **Recommendations to others considering Cue:** Would definitely recommend Cue to businesses looking to improve customer communication. **What problems is Cue solving and how is that benefiting you?** Cue solves a really common problem, customers don’t want to wait around for answers, while my support teams are often overwhelmed with repetitive questions. Using Cue’s live chat and AI chatbot has made getting support much quicker and easier. The AI can handle routine questions instantly, while live chat gives you the option to speak to a real person when needed. The fact that Cue can automate 80%+ of routine enquiries really shows the impact it can have on both customer experience and team efficiency. ### 7. Streamlined Customer Support with Customized Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Braden S. | Co-Founder, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** I really appreciate how Cue can manage complex workflows by pulling information from our database and various systems, providing accurate updates for our customers. The customization is impressive, enabling the platform to meet the specific needs of our customers, enhancing their experience significantly. The support from the customer success and support teams is exceptional, working tirelessly to ensure the system functions as intended. With Cue, our customer support agents can handle a much higher volume of tickets than our previous manual processes, which allows us to offer a more tailored service. The seamless initial setup, supported by both the customer success team and our developers, made the transition smooth and easy. Additionally, the flexible pricing tiers and customized workflows, including outbound WhatsApp notifications, align well with our plans. **What do you dislike about Cue?** WhatsApp groups cannot be managed **What problems is Cue solving and how is that benefiting you?** "Cue" solves our customer support issues by managing complex workflows and integrating with our database to quickly pull relevant information. It allows our team to handle and resolve a higher volume of tickets efficiently, improving delivery updates and speed of customer support. ### 8. Exceptional Service with Easy Setup, Needs Faster Tech Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Adam K. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 16, 2026 **What do you like best about Cue?** I find Cue to be an excellent tool for managing communication through WhatsApp, both inbound and outbound, with prospective students. It's helpful as an added layer of communication that improves engagement and contactability. The account management and service delivery are outstanding, with our account manager, Tannith, being a great asset in growing our account and partnership. They are professional, easy to work with, and understand our business needs, matching both current and future system software needs. I also appreciated how easy the initial setup was, and how well they integrated into our CRM. **What do you dislike about Cue?** I wish Cue would speed up their development process. We're really eager to get access to more AI-enabled tech that they're planning on rolling out. **What problems is Cue solving and how is that benefiting you?** Cue enhances our communication with students, improving engagement and professionalism through verified account access, and is easy to integrate into our CRM. ### 9. Simplifies Consumer Interactions Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Mbali N. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2026 **What do you like best about Cue?** I find Cue to be incredibly convenient and user-friendly, which really makes the work easier for my team. The initial setup was very easy, and it was just the platform we needed. The after-hours chatbot is a big help, gathering consumer information for us to follow up the next day, and it really assists us a lot. I also appreciate the geographic and POP act features, which are important since many consumers don't like sharing their information. Overall, Cue has been a great tool for us, and I'd highly recommend it. **What do you dislike about Cue?** The search function for contacts could be easier and less complicated. **What problems is Cue solving and how is that benefiting you?** Cue helps us gather consumer information after hours, allowing us to reach out and assist them the next day. It's convenient, user-friendly, and makes work easier for the team. ### 10. Centralized Communication Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ross O. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2026 **What do you like best about Cue?** I like Cue's easy-to-use UI that supports low code customization, which makes it user-friendly. The local support team is great as well, and their native integrations fit perfectly with our custom CRM, streamlining our communication process. This integration ensures all inbound and outbound correspondence create tickets within our CRM, allowing us to manage customer communication effectively. Additionally, the team’s hands-on approach during the setup made the experience even better. Cue also has competitive pricing, which was a big factor in our decision to switch from our previous provider. **What do you dislike about Cue?** Happy with the service to date **What problems is Cue solving and how is that benefiting you?** I use Cue to centralize communication from Facebook, email, and WhatsApp into one inbox, allowing us to send automated messages and assign leads to teams, with management oversight on all customer interactions. ### 11. Clean, Powerful UI and Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Zukile J. | Digital Support Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2026 **What do you like best about Cue?** The user interface & UX on Cue is on the perfect sweet spot of well equipped without clutter, and their support is unmatched. **What do you dislike about Cue?** Building on the capability of JS scripts on Cue's flow builder would take the platform to new heights, sometimes you just need the flexibility of your own custom script without any API or webhook integration. **What problems is Cue solving and how is that benefiting you?** Cue has streamlined the way we communicate with our clients on a platform they prefer (WhatsApp) in a way that's easy for our agents and team leads to manage. ### 12. Omnichannel Communication Simplified, But Needs Better Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Julie C. | Founder | Managing Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about Cue?** I really like the consolidated dashboard Cue offers because it allows me to see all our team communications with customers in one place. It helps track accountability within the team, showing who’s responsible for each query, and ensures we provide the swiftest and most accurate responses. The platform is easy to use and allows us to communicate through various channels like WhatsApp, web chats, and email, streamlining our customer interactions in the motor industry. **What do you dislike about Cue?** Cue creates multiple customer records for interactions across different channels, so it lacks a consolidated view of customer communications. Also, the initial setup can be confusing due to its comprehensive flows. **What problems is Cue solving and how is that benefiting you?** Cue solves team accountability issues and provides a single portal for viewing all customer communications, ensuring swift and accurate responses. ### 13. Contactability Revolutionized, Reliable Support **Rating:** 5.0/5.0 stars **Reviewed by:** mukwevho g. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 14, 2026 **What do you like best about Cue?** I really appreciate Cue's reliability and the ease of access to support. The platform allows us to manage campaigns ourselves, which has been a game changer for our business. I love that multiple agents can access the chat and see customer interactions. Cue's services are easier to work with, they're always on standby, ready to assist whenever we need help. The initial setup was very simple and quick, completed within days, and the training provided was perfect. The integration with our CRM is also an exciting feature we are exploring. **What do you dislike about Cue?** N/A **What problems is Cue solving and how is that benefiting you?** I use Cue to solve contactability issues and improve customer communication for renewals via WhatsApp. It ensures quicker and more effective reach since customers respond faster through this platform. ### 14. Excellent Onboarding and Intuitive Reporting & Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly V. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** The onboarding process and attentive account management have been excellent. The training provided to both me and my team was clear, practical and easy to follow. The software itself is intuitive and user-friendly, particularly from a reporting and analysis perspective. It has made accessing and interpreting the information we need straightforward and efficient. **What do you dislike about Cue?** We have not come across any issues thus far **What problems is Cue solving and how is that benefiting you?** WhatsApp Connection to meta, connections to 3rd party data company for reporting, as well as future bulk marketing efforts. ### 15. Great Platform for WhatsApp Marketing & Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Ali K. | Regional Sales Manager - Middle East & Africa, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** They’re strongest at AI-powered customer service automation, especially across WhatsApp, using AI agents to answer customers instantly, automate repetitive support, and handle high volumes 24/7. **What do you dislike about Cue?** I would like to see Cue evolve further toward a full CPaaS offering, expanding beyond conversational AI into broader communication capabilities like voice, messaging, numbers, and APIs. **What problems is Cue solving and how is that benefiting you?** Cue helps us solve two key business challenges: scaling customer engagement through WhatsApp marketing campaigns and reducing the workload on support teams through automated customer service. ### 16. A Practical Way to Manage WhatsApp Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 03, 2026 **What do you like best about Cue?** Cue makes it much easier to manage WhatsApp communication in one place and maintain visibility across multiple customer conversations. The platform is straightforward to use, and the Cue team has been responsive whenever we have needed assistance or clarification. **What do you dislike about Cue?** Some of the configuration and pricing details can be difficult to understand without assistance, particularly when Meta changes its WhatsApp requirements or fee structure. Clearer explanations within the platform would make it easier to understand how these changes affect day-to-day use. **What problems is Cue solving and how is that benefiting you?** Cue helps centralise WhatsApp customer communication across different teams and channels. This reduces fragmented conversations, improves visibility and makes it easier to identify issues, coordinate improvements and ensure that customer queries are handled more consistently. ### 17. Faster turnaround on client requests, across every function **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 22, 2026 **What do you like best about Cue?** We run sales, technical, and admin support through Cue, and it has made us far more efficient. Turnaround time on client requests has dropped noticeably. The AI takes the routine questions off my team so they can focus where a person is actually needed, and the platform is clean and quick to learn. Fast, responsive, and genuinely built around how we work. **What do you dislike about Cue?** Very little. If I am pushing for more, deeper reporting across the three functions would help me spot trends and act on them even faster. **What problems is Cue solving and how is that benefiting you?** Cue has pulled our sales, technical, and admin support into one place, so clients get one consistent experience instead of three disconnected ones. The biggest win is speed: we assist client requests far quicker than before, we handle more, and nothing slips. For a business where responsiveness is everything, that efficiency is real value. ### 18. Multichannel Management with Professional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Karla F. | Integrator and Technology Procurement Manager, Automotive, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** I really like that Cue is multi-channel, allowing me to manage communications from many channels such as WhatsApp, email, Facebook Messenger, and web chat. The team is incredibly professional and skilled, always eager to help, and it's easy to have open, honest conversations about any challenges. These aspects make using Cue very effective for managing client interactions and ensuring high service levels. **What do you dislike about Cue?** The ability to merge contacts has been a concern I've raised with them, and it's currently in review by their product development team. **What problems is Cue solving and how is that benefiting you?** Cue helps manage WhatsApp chat with clients, ensuring proper routing and timely responses. It's multi-channel, managing communications from email, Facebook Messenger, and web chat too. ### 19. Flexible Platform with Powerful WhatsApp API That Boosts Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about Cue?** The flexibility of the product and the fact their WhatsApp API functionality is so strong. Clients are able to engage with agents through WhatsApp, which means our engagement rate is much higher now **What do you dislike about Cue?** Nothing! Great product and great team.. Their AI functionalities are improving which is also good to see. **What problems is Cue solving and how is that benefiting you?** We were losing a lot of potential leads that would come on to a live chat through our website. We knew there was a significant drop-off problem, where leads could quickly leave our site and we'd lose the conversation and have no details to follow up. ### 20. Easy, Team-Friendly Interface That Keeps Everyone Productive 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Khotso M. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** Easy User interface for our team members **What do you dislike about Cue?** Its main limitation is that it can’t pull through the advert data that prospects may have clicked on via social media. Because of this, our agents can’t see which advert the prospect clicked, which makes it harder to continue the same user experience. **What problems is Cue solving and how is that benefiting you?** sales and customer care for our clients ### 21. Cue’s AI Bot Boosted Our Response Speed and 24/7 Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 05, 2026 **What do you like best about Cue?** My team and I love Cue. The AI bot is so good that our team are now able to focus more time and attention on customers who are on site. Our NPS has actually increased over the past 6 months mostly due to our speed to answer enquiries and 24/7 availability. **What do you dislike about Cue?** That we never listened to the salesperson the first time we were looking at it and implemented it sooner. **What problems is Cue solving and how is that benefiting you?** We were constantly putting out fires and answering customer queries, which meant my team were unable to focus on other tasks. The battle between these two parts meant we were getting negative reviews on our customer service. ### 22. Effortless Technical Support Ticketing with Superb Flow Builder **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** I like how Cue offers an easy-to-use flow builder, which helps in creating automated chatbot responses effortlessly. I also appreciate the great sales and after-sales support provided by the team, and interacting with fantastic people who are part of Cue. **What do you dislike about Cue?** The flow builder could use more editing features, like dragging entire branches from one section to another, an undo button, and an AI-assisted template builder. It would also be really helpful to have a test WhatsApp / Messenger window to test flows before publishing them. **What problems is Cue solving and how is that benefiting you?** Cue automates technical support ticket logging, capturing key information for clients without needing direct access to our support team. ### 23. Cue for Sonke! **Rating:** 5.0/5.0 stars **Reviewed by:** Eben d. | Founder, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about Cue?** Automated and customizable workflows for customer communications. **What do you dislike about Cue?** For small-scale operations, the pricing feels hard to justify. You really need to be at a larger scale to get good value from it. **What problems is Cue solving and how is that benefiting you?** Automating shopper communications, managing queries, and driving sales. ### 24. Reliable, Easy-to-Use Platform with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 03, 2026 **What do you like best about Cue?** A reliable platform that’s easy to use, with excellent support. **What do you dislike about Cue?** I don’t have anything negative to say about the system, and there’s nothing about it that I dislike. **What problems is Cue solving and how is that benefiting you?** Centralized tracking of messages is easy, and it’s available anywhere, anytime. ### 25. Outstanding Customer Service from Onboarding to Ongoing Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 03, 2026 **What do you like best about Cue?** The customer service is out of this world. They’ve helped me with everything from onboarding and setup to making sure I’m getting the most value out of the platform. **What do you dislike about Cue?** Nothing comes to mind at this stage while I’m reviewing. **What problems is Cue solving and how is that benefiting you?** This has improved the way we engage with our customers and potential customers. The omnichannel solution works well for us, since we can handle all customer conversations from a single platform. ### 26. Intergrating Whats App for business **Rating:** 5.0/5.0 stars **Reviewed by:** Dan P. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 15, 2025 **What do you like best about Cue?** I liked that that WhatsApp allowed us to communicate with our customers over the whats app platform, with pre-written conversation flows. **What do you dislike about Cue?** We used the Cue system to mainly try and increase the number of surveys that customers completed, but unfortunately although the system worked flawlessly, the number of surveys did not increasse. **What problems is Cue solving and how is that benefiting you?** Allowing us to communicate with customer over whats app, whilst still giving us a record of what was said. aswell as being able to allocate chats to different members of the team, and monitor how quickly the chats are responded too. - [View Cue pricing details and edition comparison](https://www.g2.com/products/cue-technologies-cue/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+13%3A41%3A29+-0500&secure%5Bsession_id%5D=25ef492f-e91d-4cc8-b97c-8d0e59d4aef4&secure%5Btoken%5D=437bf12846f3b217c61a76dc39379a090e09b9b9fb72e6f494c6d39e6177f4fb&format=llm_user) ## Cue Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Cue Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (742 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,752 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,898 reviews)