G2

carl nino luis g.

Business Operations Lead

Mid-Market (51-1000 emp.)

3/8/2025

"A Huge Improvement In How We Handle Leads"

5/5

What do you like best about Customers.ai?

We've seen a real improvement in how we handle leads since we started using Customers.ai. It's not just company info that we are getting. They give us solid details on actual people – names, emails, LinkedIn, even how they're interacting with us (the customer journey feature is awesome). That's made a big difference in getting the right leads to the right people on our team and making our outreach way more effective. The Salesforce integration has been a huge time-saver too. Leads just flow into our CRM automatically and they can be routed properly. It keeps everything organized and makes following up a lot easier. It's really helped keep things efficient. And honestly, it's just easy to use. Some lead tools are a headache but this one was quick to set up, and our team picked it up fast. The data we get is way better than I expected and the number of people its able to pick up has been especially impressive. Review collected by and hosted on G2.com.

What do you dislike about Customers.ai?

There are no dislikes I can think of. Sometimes restore will disconnect but a simple click fixes it. Review collected by and hosted on G2.com.

What problems is Customers.ai solving and how is that benefiting you?

We weren't exactly struggling before but Customers.ai has definitely made things better. Our sales team is spending less time digging through leads and more time actually closing deals, which is always a good thing. The detailed lead info has been huge for how our reps reach out. Instead of just cold calling based on company names, they're going in with real insights on the people they're talking to and they can usually tell what they are already interested in. That makes a huge difference in having productive convos. As mentioned, the fact that everything just syncs with Salesforce automatically? That's been a massive time-saver. No more messy spreadsheets or trying to manually enter data. It's clean, accurate leads going right where they need to go. The whole process is just way smoother, and we've definitely noticed a difference in how we operate. The whole sales team is happy and our bosses are all happy with the improvement in leads and sales. Review collected by and hosted on G2.com.