G2

DT

Dawid T.

Contact Center Director

Enterprise (> 1000 emp.)

6/6/2024

"Zowie is the easiest and most adjustable chat solution I've ever seen."

5/5

What do you like best about Zowie?

The tool is built on a SaaS model, which gives me complete control over how it functions. I can make changes and add new content immediately, without waiting for the provider to do it for me. This gives me a better ability to control costs, as I don't incur additional expenses despite numerous changes Review collected by and hosted on G2.com.

What do you dislike about Zowie?

What should be more developed is the reporting module. I find it lacking in terms of integration with BI tools or advanced reporting for managing chatbots for multiple brands across various markets Review collected by and hosted on G2.com.

What problems is Zowie solving and how is that benefiting you?

Zowie solves the problem of supporting all the languages in which we serve our customers, and allows for quick and efficient implementation of changes without technical knowledge. The content is managed by the team responsible for training and service quality, so we don't need IT specialists to manage the tool. Review collected by and hosted on G2.com.