G2

Bradley H.

Founder

Small-Business (50 or fewer emp.)

9/3/2026

"The customer service tool our small team actually needed."

5/5

What do you like best about Cue?

Cue has made it much easier for our small team to manage customer conversations in one place instead of juggling separate WhatsApp phones and a separate email inbox. Having WhatsApp and email land in the same unified inbox means nothing gets missed or handled twice, which matters a lot when you don't have a big team to spread the load across. The AI agents/chatbot setup has taken a lot of the repetitive, first-touch questions off our plate too. On top of that, the integrations with the other tools we already use have made it easy to keep everything connected instead of switching between systems all day. Support from the Cue team has also been responsive whenever we've needed help getting things set up. Review collected by and hosted on G2.com.

What do you dislike about Cue?

Nothing major, this is the exact tool that a business of my size required and its amazing. Review collected by and hosted on G2.com.

What problems is Cue solving and how is that benefiting you?

Before Cue, our WhatsApp and email conversations were scattered and hard to track. Cue brings everything into one unified inbox, connects with the other systems we rely on, and lets us automate repetitive questions with AI agents, which has saved our small team a lot of time and made our customer service feel a lot more consistent. Review collected by and hosted on G2.com.