G2

Mohammed H.

Small-Business (50 or fewer emp.)

8/14/2026

"Streamlined Ticket Management with Room for Improvement"

4/5

What do you like best about DevRev?

I like that DevRev keeps customer support operations organized in one place. Its ticket management and tracking features are particularly useful, allowing me to easily monitor customer concerns. I find these features valuable because they help organize and prioritize customer issues efficiently. I can review ticket details, track the status of each case, follow up on pending issues, and ensure customers are not missed. DevRev provides better ticket tracking, centralized customer information, and easier team coordination. The initial setup was straightforward with a short learning period for the team, making it a useful platform for managing customer support tickets and coordinating with my team. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

I find that DevRev is generally useful, but I struggle with the search and navigation, which I believe could be improved to make it faster to find specific tickets and customer information. The search could be improved by providing more accurate results, better filters, and faster navigation. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

DevRev helps me efficiently manage customer support tickets, track customer concerns, and review order-related issues. It keeps operations organized, allowing easy monitoring of customer concerns and prioritization. It ensures no customer is missed with its ticket management and tracking features. Review collected by and hosted on G2.com.