G2

Piotr P.

Contact Center Process and Development Team Leader

Enterprise (> 1000 emp.)

5/28/2024

"great bot solution for small and large organizations"

4.5/5

What do you like best about Zowie?

The best thing about the Zowie solution is that you can make live changes yourself at any time. Changes are visible immediately in the production system. With other suppliers this was not possible, and changes were often made too late. Here there is no such obstacle, we always have up-to-date information in the bot, and we ourselves can decide what and when to display to the customer. We are also pleased with the great possibility of implementing our own solutions, using Workflow or RESTautomation - something that has greatly improved our bots. Review collected by and hosted on G2.com.

What do you dislike about Zowie?

Definitely no direct integration with well-known contact center systems e.g. Genesys. Review collected by and hosted on G2.com.

What problems is Zowie solving and how is that benefiting you?

In Zowie I have full control over the content that is sent to customers. The ability to connect with agents at any time. The use of surveys allows them to leave messages for us on difficult cases, where they can provide already preliminary data on the basis of which we can settle returns or customer complaints. A definite favorite of mine are Workflows which allow us to build small and large flow which guides the customer through the conversation without the need to write a single word. These days, customers like the simplicity of action, efficiency of answers given by the chatbot. Review collected by and hosted on G2.com.