G2

TC

Tushar C.

Chief Technology Officer(CTO)

Small-Business (50 or fewer emp.)

6/6/2024

"Desku helps us automate handling of general incoming enquiries."

5/5

What do you like best about Desku.io?

Desku made handling of incoming enquiries much easier for us. Some of its features which stand out are:

-It's unified ticketing dashboard help us to keep track of all the incoming enquiries in a single view

-With their drag-and-drop interface, it becomes super easy for us to create chatbot response flows.

-Their rich set of automation templates allows us to address enquiries from different set of customers super easy. Review collected by and hosted on G2.com.

What do you dislike about Desku.io?

They can improve upon their reporting feature to make it more concise and user-friendly. Review collected by and hosted on G2.com.

What problems is Desku.io solving and how is that benefiting you?

With a small set of team, responding each and every enquiry in timely manner became difficult for us. Desku's AI-Chatbot helps us to create different set of responses for different set of general enquiries allowing our support team to handle more important enquiries to turn them into potential customers for us. Review collected by and hosted on G2.com.