G2

FR

Felipe R.

Senior CX Analyst

Mid-Market (51-1000 emp.)

6/24/2026

"Screen-by-Screen Demos Made Easier"

4.5/5

What do you like best about Storylane?

The screen by screen approach is really cool, as well as the short videos that are shown.

The AI is really useful for the writing and have ideas for the steps in the process, and even good suggestions on how to frame the demo and the steps. That was really useful. Review collected by and hosted on G2.com.

What do you dislike about Storylane?

Not sure if it was a bug or the tool is intended this way, but once I created a GIF for a demo I completed, if I edited the steps or the wording, save and confirm, I would only be able to download the first GIF and it would not be updated. This was really frustrating because making a single mistake during the first save means that I had to record the demo once again from scratch.

It was not easy to find help within the platform for this, but if everything is done correctly the tool is helpful. Review collected by and hosted on G2.com.

What problems is Storylane solving and how is that benefiting you?

Our platform has a lot of steps, screens, and processes that our agents or our customers need to complete depending on their request or what they need.

We create SOPs or articles with guidance where we leverage Screenshots today. Using Storylane is a great way to put all this screenshots together and even show the complete process in a cleaner way making the article easy to read and follow. Review collected by and hosted on G2.com.