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Best Help Desk Software with Voice Capabilities

Benefits of Help Desk Software with Voice capabilities include: Make and receive calls directly in the application. Track and record calls for analysis.
Below are the top-rated Help Desk Software with Voice capabilities, as verified by G2’s Research team. Real users have identified Voice as an important function of Help Desk Software. Compare different products that offer this feature so you can decide which is best for your business needs.
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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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17 Listings in Help Desk Available
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    G2 Score
Zoho Desk
(7,209)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
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DealsSpecial offer!
50% Off: $7-20/agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 73% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zoho Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    633
    Features
    482
    Ticket Management
    345
    Integrations
    339
    Intuitive
    308
    Cons
    Learning Curve
    276
    Steep Learning Curve
    195
    Limited Customization
    177
    Missing Features
    160
    Complexity
    153
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.7
    8.2
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,525 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 73% Small-Business
  • 24% Mid-Market
Zoho Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
633
Features
482
Ticket Management
345
Integrations
339
Intuitive
308
Cons
Learning Curve
276
Steep Learning Curve
195
Limited Customization
177
Missing Features
160
Complexity
153
View All Pros and Cons
Zoho Desk features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,525 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Zendesk for Customer Service
(6,678)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Help Desk software
View top Consulting Services for Zendesk for Customer Service
Save to My Lists
DealsSpecial offer!
100% Off: $0 for 14 days
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 41% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
    • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
    • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Zendesk for Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    502
    Features
    377
    Customer Support
    277
    Helpful
    265
    Ticket Management
    242
    Cons
    Missing Features
    206
    Limited Features
    174
    Learning Curve
    164
    Limited Customization
    147
    Ticketing Issues
    130
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk for Customer Service features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.7
    8.0
    Customization
    Average: 8.4
    8.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    103,114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,692 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. L

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 41% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk is a comprehensive platform that unifies various channels for seamless support, offering tools for automation, agent assistance, and scalability for growing businesses.
  • Users like Zendesk's user-friendly interface, its ability to centralize all customer interactions in one platform, and its powerful ticketing system that allows for efficient management and resolution of customer issues.
  • Users mentioned that Zendesk can sometimes be slow, its pricing can quickly become expensive, and its setup and customization can be complex and overwhelming for new users.
Zendesk for Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
502
Features
377
Customer Support
277
Helpful
265
Ticket Management
242
Cons
Missing Features
206
Limited Features
174
Learning Curve
164
Limited Customization
147
Ticketing Issues
130
View All Pros and Cons
Zendesk for Customer Service features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
103,114 Twitter followers
LinkedIn® Page
www.linkedin.com
7,692 employees on LinkedIn®

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Freshdesk
(3,620)4.4 out of 5
Optimized for quick response
11th Easiest To Use in Help Desk software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 40% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Freshdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    309
    Features
    204
    Automation
    148
    Helpful
    147
    Efficiency
    144
    Cons
    Missing Features
    109
    Ticketing Issues
    83
    Limited Features
    78
    Ticket Management
    78
    Limitations
    71
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,061 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI c

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 40% Mid-Market
Freshdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
309
Features
204
Automation
148
Helpful
147
Efficiency
144
Cons
Missing Features
109
Ticketing Issues
83
Limited Features
78
Ticket Management
78
Limitations
71
View All Pros and Cons
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,061 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
ServiceNow Customer Service Management
(237)4.4 out of 5
View top Consulting Services for ServiceNow Customer Service Management
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 60% Enterprise
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow Customer Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Features
    22
    Case Management
    21
    Efficiency
    17
    Automation
    16
    Cons
    Learning Curve
    18
    Steep Learning Curve
    15
    Limited Customization
    13
    Complexity
    12
    Missing Features
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,059 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity,

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 60% Enterprise
  • 30% Mid-Market
ServiceNow Customer Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Features
22
Case Management
21
Efficiency
17
Automation
16
Cons
Learning Curve
18
Steep Learning Curve
15
Limited Customization
13
Complexity
12
Missing Features
9
View All Pros and Cons
ServiceNow Customer Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,059 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
Gladly
(1,086)4.7 out of 5
Optimized for quick response
1st Easiest To Use in Help Desk software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

    Users
    • Customer Service Representative
    • Customer Experience Advisor
    Industries
    • Retail
    • Consumer Services
    Market Segment
    • 61% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gladly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    191
    Helpful
    134
    Features
    127
    Efficiency
    105
    Customer Support
    78
    Cons
    Missing Features
    41
    Complexity
    33
    Learning Curve
    32
    Call Issues
    31
    Limited Features
    31
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gladly features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.3
    Workflow
    Average: 8.7
    8.6
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gladly
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @gladly
    4,107 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    238 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform t

Users
  • Customer Service Representative
  • Customer Experience Advisor
Industries
  • Retail
  • Consumer Services
Market Segment
  • 61% Mid-Market
  • 22% Small-Business
Gladly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
191
Helpful
134
Features
127
Efficiency
105
Customer Support
78
Cons
Missing Features
41
Complexity
33
Learning Curve
32
Call Issues
31
Limited Features
31
View All Pros and Cons
Gladly features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.3
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
Gladly
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@gladly
4,107 Twitter followers
LinkedIn® Page
www.linkedin.com
238 employees on LinkedIn®
LiveAgent
(1,530)4.5 out of 5
8th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
    • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
    • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    58
    Features
    48
    Customer Support
    44
    Helpful
    39
    Efficiency
    36
    Cons
    Learning Curve
    12
    Missing Features
    12
    Lack of Features
    10
    Steep Learning Curve
    10
    Not Intuitive
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a comprehensive communication platform that provides functionalities such as live chats, ticketing, and customer support automation.
  • Reviewers like the platform's ability to provide instant resolutions, its seamless integration with various communication platforms, and its robust ticketing system that ensures consistent service quality.
  • Reviewers noted that the mobile platform integration is not satisfactory, the user interface feels somewhat outdated, and the platform requires a good amount of training and usage to be efficient.
LiveAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
58
Features
48
Customer Support
44
Helpful
39
Efficiency
36
Cons
Learning Curve
12
Missing Features
12
Lack of Features
10
Steep Learning Curve
10
Not Intuitive
9
View All Pros and Cons
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
485 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
TeamSupport
(885)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

    Users
    • Software Developer
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 39% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • TeamSupport Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    11
    Ease of Use
    10
    Helpful
    9
    Customer Support
    8
    Simple
    7
    Cons
    Slow Loading
    4
    Integration Issues
    3
    Missing Features
    3
    Slow Performance
    3
    Time Delays
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    13,587 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    63 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success

Users
  • Software Developer
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 39% Small-Business
TeamSupport Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
11
Ease of Use
10
Helpful
9
Customer Support
8
Simple
7
Cons
Slow Loading
4
Integration Issues
3
Missing Features
3
Slow Performance
3
Time Delays
3
View All Pros and Cons
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
13,587 Twitter followers
LinkedIn® Page
www.linkedin.com
63 employees on LinkedIn®
Vtiger All-In-One CRM
(412)4.3 out of 5
Save to My Lists
DealsSpecial offer!
30% Off
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provi

    Users
    • CEO
    • Managing Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 69% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vtiger All-In-One CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Call Management
    1
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Cons
    Missing Features
    2
    Bugs
    1
    CRM Issues
    1
    Not Intuitive
    1
    Not User-Friendly
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vtiger All-In-One CRM features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vtiger
    Year Founded
    2004
    HQ Location
    Cupertino, California
    Twitter
    @vtigercrm
    2,699 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    242 employees on LinkedIn®
    Phone
    1-877-784-9277
Product Description
How are these determined?Information
This description is provided by the seller.

Vtiger’s mission is to build software that gives customer-facing teams at small- and medium-sized businesses the ability to create fruitful and enduring relationships with customers. Vtiger CRM provi

Users
  • CEO
  • Managing Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 69% Small-Business
  • 29% Mid-Market
Vtiger All-In-One CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Call Management
1
Customizability
1
Customization
1
Ease of Use
1
Cons
Missing Features
2
Bugs
1
CRM Issues
1
Not Intuitive
1
Not User-Friendly
1
View All Pros and Cons
Vtiger All-In-One CRM features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Seller Details
Seller
Vtiger
Year Founded
2004
HQ Location
Cupertino, California
Twitter
@vtigercrm
2,699 Twitter followers
LinkedIn® Page
www.linkedin.com
242 employees on LinkedIn®
Phone
1-877-784-9277
Apptivo
(217)4.4 out of 5
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing

    Users
    • Owner
    • Manager
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 82% Small-Business
    • 14% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Apptivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    31
    Helpful
    18
    Ease of Use
    17
    Customization
    13
    Customizability
    11
    Cons
    Learning Curve
    11
    Missing Features
    10
    Limited Features
    9
    Integration Issues
    8
    Improvement Needed
    7
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Apptivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    9.0
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Apptivo
    Year Founded
    2009
    HQ Location
    Fremont, California
    Twitter
    @Apptivo
    5,959 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    222 employees on LinkedIn®
    Phone
    +1 (855) 345-2777
Product Description
How are these determined?Information
This description is provided by the seller.

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing

Users
  • Owner
  • Manager
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 82% Small-Business
  • 14% Mid-Market
Apptivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
31
Helpful
18
Ease of Use
17
Customization
13
Customizability
11
Cons
Learning Curve
11
Missing Features
10
Limited Features
9
Integration Issues
8
Improvement Needed
7
View All Pros and Cons
Apptivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
9.0
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Apptivo
Year Founded
2009
HQ Location
Fremont, California
Twitter
@Apptivo
5,959 Twitter followers
LinkedIn® Page
www.linkedin.com
222 employees on LinkedIn®
Phone
+1 (855) 345-2777
Deskpro
(86)4.2 out of 5
Save to My Lists
DealsSpecial offer!
30% Off: $42 per agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 51% Small-Business
    • 42% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Deskpro Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    18
    Helpful
    14
    Customer Support
    13
    Features
    12
    Customizability
    11
    Cons
    Ticketing Issues
    7
    Complexity
    5
    Limited Features
    5
    Ticket Management
    5
    Email Communication Issues
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Deskpro features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.0
    Customization
    Average: 8.4
    8.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Deskpro
    Company Website
    Year Founded
    2002
    HQ Location
    Austin, TX
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 51% Small-Business
  • 42% Mid-Market
Deskpro Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
18
Helpful
14
Customer Support
13
Features
12
Customizability
11
Cons
Ticketing Issues
7
Complexity
5
Limited Features
5
Ticket Management
5
Email Communication Issues
4
View All Pros and Cons
Deskpro features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.2
Customer Portal
Average: 8.6
Seller Details
Seller
Deskpro
Company Website
Year Founded
2002
HQ Location
Austin, TX
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
LiveHelpNow
(158)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveHelpNow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    1
    Automation
    1
    Chat Features
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Admin Control Issues
    1
    Interface Issues
    1
    Lack of Features
    1
    Learning Curve
    1
    Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveHelpNow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveHelpNow
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,777 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
LiveHelpNow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
1
Automation
1
Chat Features
1
Customer Support
1
Ease of Use
1
Cons
Admin Control Issues
1
Interface Issues
1
Lack of Features
1
Learning Curve
1
Limitations
1
View All Pros and Cons
LiveHelpNow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
LiveHelpNow
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,777 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Dynamics 365 Customer Service
(31)4.4 out of 5
View top Consulting Services for Dynamics 365 Customer Service
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating adv

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dynamics 365 Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Integrations
    4
    Easy Integrations
    3
    Efficiency
    3
    Features
    3
    Cons
    Learning Curve
    2
    Limited Customization
    2
    Not Intuitive
    2
    Steep Learning Curve
    2
    Complex Administration
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,087,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    226,132 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating adv

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 29% Enterprise
Dynamics 365 Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Integrations
4
Easy Integrations
3
Efficiency
3
Features
3
Cons
Learning Curve
2
Limited Customization
2
Not Intuitive
2
Steep Learning Curve
2
Complex Administration
1
View All Pros and Cons
Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,087,439 Twitter followers
LinkedIn® Page
www.linkedin.com
226,132 employees on LinkedIn®
Ownership
MSFT
Agile CRM
(355)4.0 out of 5
Save to My Lists
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 76% Small-Business
    • 15% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Agile CRM Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Easy Setup
    3
    Efficiency
    3
    Helpful
    3
    Intuitive
    3
    Cons
    Slow Loading
    3
    Limited Features
    2
    Poor Customer Support
    2
    Time Delays
    2
    Bugs
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Agile CRM features and usability ratings that predict user satisfaction
    8.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Agile CRM
    Year Founded
    2013
    HQ Location
    Dallas, TX
    Twitter
    @agilecrm
    6,740 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    100 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB'

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 76% Small-Business
  • 15% Mid-Market
Agile CRM Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Easy Setup
3
Efficiency
3
Helpful
3
Intuitive
3
Cons
Slow Loading
3
Limited Features
2
Poor Customer Support
2
Time Delays
2
Bugs
1
View All Pros and Cons
Agile CRM features and usability ratings that predict user satisfaction
8.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Agile CRM
Year Founded
2013
HQ Location
Dallas, TX
Twitter
@agilecrm
6,740 Twitter followers
LinkedIn® Page
www.linkedin.com
100 employees on LinkedIn®
OTRS
(38)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OTRS is a comprehensive service management suite designed to streamline customer service operations by organizing and automating communication processes. It enables businesses to efficiently handle cu

    Users
    No information available
    Industries
    • Pharmaceuticals
    Market Segment
    • 61% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • OTRS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Ease of Use
    1
    Management Centralization
    1
    Organization
    1
    Cons
    Ticketing Issues
    2
    Access Control
    1
    Slow Loading
    1
    Slow Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OTRS features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    6.7
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OTRS Group
    Year Founded
    2003
    HQ Location
    Oberursel, Germany
    Twitter
    @OTRSGroup
    2,651 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OTRS is a comprehensive service management suite designed to streamline customer service operations by organizing and automating communication processes. It enables businesses to efficiently handle cu

Users
No information available
Industries
  • Pharmaceuticals
Market Segment
  • 61% Enterprise
  • 32% Mid-Market
OTRS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Ease of Use
1
Management Centralization
1
Organization
1
Cons
Ticketing Issues
2
Access Control
1
Slow Loading
1
Slow Performance
1
View All Pros and Cons
OTRS features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
6.7
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
OTRS Group
Year Founded
2003
HQ Location
Oberursel, Germany
Twitter
@OTRSGroup
2,651 Twitter followers
LinkedIn® Page
www.linkedin.com
117 employees on LinkedIn®
Dixa
(391)4.2 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

    Users
    • Customer Service Agent
    Industries
    • Retail
    • Leisure, Travel & Tourism
    Market Segment
    • 53% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dixa Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    32
    Helpful
    28
    Customer Support
    25
    Intuitive
    23
    Features
    22
    Cons
    Missing Features
    22
    Limited Features
    16
    Lack of Features
    13
    Chat Functionality Issues
    9
    Limited Functionality
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dixa features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dixa
    Year Founded
    2015
    HQ Location
    Copenhagen, Capital Region
    Twitter
    @DixaApp
    2,737 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    171 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives team

Users
  • Customer Service Agent
Industries
  • Retail
  • Leisure, Travel & Tourism
Market Segment
  • 53% Mid-Market
  • 43% Small-Business
Dixa Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
32
Helpful
28
Customer Support
25
Intuitive
23
Features
22
Cons
Missing Features
22
Limited Features
16
Lack of Features
13
Chat Functionality Issues
9
Limited Functionality
9
View All Pros and Cons
Dixa features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Dixa
Year Founded
2015
HQ Location
Copenhagen, Capital Region
Twitter
@DixaApp
2,737 Twitter followers
LinkedIn® Page
www.linkedin.com
171 employees on LinkedIn®
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