Calendar and emails don't interface seamlessly with Outlook, which means it's not a good resource for setting up reminders and creating new clients. Only events transfer to outlook but they're not associated with the client and don't offer the ability to set up a reminder, so the reminder has to be manually set up in Outlook.
Creating and accessing a new company/contact is clunky, and requires too many clicks to get to the info needed.
Only able to see a small number of records are visible at once. Batching emails is cumbersome.
It doesn't lend a hand with tracking when to reach out to prospects. Last contacted list includes all you have contacted and those who've contacted you, so it can include junk mail received by prospects.
If you set up a company record after you've had some email communications with them, you can only associate the incoming emails, one-by-one, not batched. And outgoing emails to them are not able to be attached. There's no way to do this through Outlook.
Customizing is very limited and not intuitive.
Contacts are accessed on a separate screen from the company so many clicks are required to get the info you need, versus having everything available on one page.
The create and send buttons are at the bottom of the screen, which means they're hidden beneath on wide screens and activate the docking tray. Review collected by and hosted on G2.com.