# Best Digital Adoption Platforms - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Digital adoption platform (DAP) software is an overlay that sits on top of other applications or websites to guide users through tasks and workflows with in-app prompts and tutorials. [Digital adoption platform (DAP) software](https://www.g2.com/categories/digital-adoption-platform) helps organizations onboard employees and customers more efficiently by delivering real-time guidance, reducing training time, and highlighting new or complex features within software tools. ### Core Capabilities of Digital Adoption Platform Software To qualify for inclusion in the Digital Adoption Platform category, a product must: - Integrate on top of a web-based software, website, or software application - Offer cued prompts, messages, tooltips, smart tips, spotlights, notifications, pulses, modals, and tutorials to assist and guide users - Collect and analyze user behavior data to improve the user experience ### How Digital Adoption Platform Software Differs from Other Tools DAPs differ from tools like [product analytics software](https://www.g2.com/categories/product-analytics) or [customer self-service tools](https://www.g2.com/categories/customer-self-service) by delivering actionable, in-app guidance rather than primarily analyzing behavior or housing content libraries. They function as a live instructional layer that proactively supports users during real-time interactions with software, and often integrate with [product analytics software](https://www.g2.com/categories/product-analytics), [survey software](https://www.g2.com/categories/survey), and [knowledge base solutions](https://www.g2.com/categories/knowledge-base-software). ### Insights from G2 on Digital Adoption Platform Software Based on category trends on G2, DAPs' ability to streamline onboarding, surface bottlenecks in user journeys, and improve overall adoption of both internal and customer-facing tools, often noting time savings, reduced reliance on manual training, and improved clarity when navigating complex workflows. ## Top Digital Adoption Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) | 4.4/5.0 (1,772 reviews) | Product analytics with in-app guidance | "[Effective Onboarding, Needs Better Metrics](https://www.g2.com/survey_responses/pendo-review-11700777)" | | 2 | [WalkMe](https://www.g2.com/products/walkme/reviews) | 4.5/5.0 (555 reviews) | Enterprise in-app guidance and change support | "[Three years into our DAP Journey](https://www.g2.com/survey_responses/walkme-review-8411410)" | | 3 | [Whatfix](https://www.g2.com/products/whatfix/reviews) | 4.5/5.0 (531 reviews) | Contextual help for enterprise software adoption | "[Enhancing User Experience with Interactive Guidance and Insights via Whatfix](https://www.g2.com/survey_responses/whatfix-review-11684085)" | | 4 | [Userpilot](https://www.g2.com/products/userpilot/reviews) | 4.6/5.0 (987 reviews) | No-code onboarding and product usage insights | "[Real-Time Visual Customer Feedback with Seamless Notifications](https://www.g2.com/survey_responses/userpilot-review-12964133)" | | 5 | [UserGuiding](https://www.g2.com/products/userguiding/reviews) | 4.7/5.0 (763 reviews) | Product tours and update communication | "[Solid onboarding tools and developer-free NPS surveys that don't interrupt the user experience](https://www.g2.com/survey_responses/userguiding-review-12127965)" | | 6 | [Tango](https://www.g2.com/products/tango-tango/reviews) | 4.7/5.0 (502 reviews) | Process documentation and interactive walkthroughs | "[Must-Have: Simple Guides That Save Teams Time](https://www.g2.com/survey_responses/tango-review-12618681)" | | 7 | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5.0 (1,584 reviews) | Customer success journeys and adoption tracking | "[Great tool to support our growing CS team](https://www.g2.com/survey_responses/churnzero-review-12781849)" | | 8 | [Product Fruits](https://www.g2.com/products/product-fruits/reviews) | 4.7/5.0 (232 reviews) | In-app onboarding and self-service support | "[Effortless User Onboarding and Feature Adoption with Product Fruits](https://www.g2.com/survey_responses/product-fruits-review-12857285)" | | 9 | [Spekit](https://www.g2.com/products/spekit/reviews) | 4.6/5.0 (297 reviews) | In-workflow training and enablement guidance | "[Spekit Deal Rooms are a Huge Improvement in my Sales Process](https://www.g2.com/survey_responses/spekit-review-12848777)" | | 10 | [Fullstory](https://www.g2.com/products/fullstory/reviews) | 4.5/5.0 (1,031 reviews) | Session replay for adoption friction | "[Robust, Easy-to-Use Insights with Outstanding FullStory Support](https://www.g2.com/survey_responses/fullstory-review-12937876)" | --- ## What Are the Most Common Questions About Digital Adoption Platforms? *AI-generated · Last updated: May 26, 2026* ### What highly recommended digital adoption platforms for cloud services? Based on G2 reviews, buyers evaluating digital adoption platforms for cloud services often focus on in-app guidance, fast deployment, and the ability to support onboarding and feature communication without heavy engineering work. According to verified users, WalkMe is frequently mentioned for guiding users through complex enterprise systems and reducing confusion during onboarding. G2 reviewers mention Pendo for combining in-app guides with product analytics and feedback collection, which helps teams understand adoption patterns in cloud products. Reviews for Whatfix also highlight contextual walkthroughs, self-help resources, and change management support. Across recent feedback, buyers should expect tradeoffs around setup effort, tagging, or customization depending on the product and environment. **Here are some of the top-rated products on G2:** - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12866033) – often used for onboarding, customer feedback, analytics, and guiding users through workflows in cloud applications - [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12842276) – commonly used to reduce user confusion with in-app guidance and walkthroughs across enterprise software - [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12802586) – frequently used for feature adoption, enablement content, and contextual support inside business applications ### What’s the best digital adoption platform for reducing tech friction? Based on G2 reviews, WalkMe stands out for reducing tech friction because verified users repeatedly describe it as helpful for lowering confusion, cutting support tickets, and guiding people through tasks without changing the underlying software. According to verified users, its in-app walkthroughs, visual editor, and contextual guidance are especially useful for complex systems and first-time users. G2 reviewers mention that WalkMe helps teams digitize knowledge, onboard faster, and support change management at scale. Reviews also note that setup and workflow mapping can take time, and some teams mention performance concerns in heavier environments, but the strongest recurring theme is smoother task completion and less reliance on traditional training or support channels. ### What top digital adoption tools for boosting software engagement? Based on G2 reviews, software engagement improves when teams can combine in-app messaging, walkthroughs, and user behavior insights in one workflow. According to verified users, Pendo is often used to guide users to new features, track adoption, and measure engagement with analytics and feedback. G2 reviewers mention WalkMe for targeted communication, onboarding, and in-the-flow guidance that helps users complete tasks more confidently. Whatfix reviews also highlight feature awareness, pop-ups, flows, and self-help capabilities that support product engagement. Across these products, users consistently value the ability to launch guidance quickly, reduce engineering dependency, and reinforce product changes directly inside the application, though some reviews mention setup effort or maintenance as tradeoffs. **Here are some of the top-rated products on G2:** - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12554055) – used to combine analytics and in-app guidance to drive feature adoption and measure engagement - [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12647033) – used for real-time guidance, feature announcements, and improving engagement in complex workflows - [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12802586) – used to promote feature awareness, create flows, and support engagement with contextual in-app help ### What most user-friendly digital adoption tools for SaaS? Based on G2 reviews, user-friendliness in digital adoption tools usually comes down to how quickly non-technical teams can launch guides, surveys, and onboarding flows. According to verified users, Userpilot is often described as intuitive for building onboarding flows, banners, reports, and surveys without much developer help. G2 reviewers mention Product Fruits for its easy setup, no-code tours, hints, and announcements that help teams launch in-app onboarding quickly. Reviews for UserGuiding also emphasize straightforward setup, fast guide creation, and support for onboarding, surveys, and resource centers. While some users note learning curves around analytics, targeting, or advanced customization, these products are repeatedly praised for approachable interfaces and fast time to value in SaaS environments. ### What leading digital adoption platforms for enhancing software ROI? Based on G2 reviews, teams looking to enhance software ROI often prioritize faster onboarding, lower support burden, and stronger adoption of underused features. According to verified users, WalkMe is associated with operational efficiency, change management, and guidance that helps users complete workflows faster. G2 reviewers mention Pendo for giving teams visibility into behavior, feature adoption, and in-app engagement so they can make product and enablement decisions with more confidence. Whatfix is also described as helping reduce training dependency and improving user productivity through walkthroughs, self-help, and analytics. Across these reviews, ROI is most often tied to saving internal time, improving process consistency, and helping users reach value without depending on repeated live support. **Here are some of the top-rated products on G2:** - [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12676208) – helps teams use in-app guidance and automation to reduce friction and improve productivity in enterprise systems - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12549804) – helps teams use analytics, guides, and session insights to inform product decisions and improve adoption - [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12272145) – helps reduce training effort and support needs while improving productivity and process compliance ### What best digital adoption solutions for improving employee training? Based on G2 reviews, the strongest solutions for improving employee training emphasize in-app learning, reduced reliance on long training sessions, and quick content updates. According to verified users, WalkMe is often used for onboarding employees, internal IT training, compliance, and process completion with step-by-step guidance. G2 reviewers mention Whatfix for training at scale through flows, smart tips, self-help, and support content that helps users learn directly in the application. Reviews for Pendo also describe employee education use cases through guides, walkthroughs, and analytics that help teams understand where users struggle. Common buyer considerations include setup complexity, analytics depth, and ongoing maintenance as workflows or interfaces evolve over time. **Here are some of the top-rated products on G2:** - [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12794115) – used for internal IT training, onboarding, and process guidance for employees in business systems - [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12810316) – used to improve training capabilities and guide employees through application workflows - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-6634903) – used for in-app messaging and training support while building guides and reports for teams ### What best software for digital adoption in the enterprise sector? Based on G2 reviews, enterprise buyers typically need broad deployment support, process consistency, strong analytics, and scalable in-app guidance. According to verified users, WalkMe is frequently used across complex enterprise environments for onboarding, change management, automation, and guidance inside systems like SAP, CRM, and other business applications. G2 reviewers mention Pendo for enterprise visibility into product usage, feature adoption, and in-app guidance, especially when teams want analytics and messaging in one platform. Whatfix reviews also point to enterprise use in large transformations, feature communication, and workflow support. Across recent reviews, the main tradeoffs involve setup time, maintenance, and reporting flexibility rather than a lack of core adoption functionality. **Here are some of the top-rated products on G2:** - [WalkMe](https://www.g2.com/products/walkme/reviews/walkme-review-12647033) – used in enterprise environments to standardize processes, reduce errors, and guide users through complex systems - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12550569) – used for enterprise change management and digital adoption across business applications - [Whatfix](https://www.g2.com/products/whatfix/reviews/whatfix-review-12608647) – used to support enterprise onboarding, self-help, and workflow guidance in complex software ### What top-rated digital adoption platforms for tech companies? Based on G2 reviews, tech companies often value digital adoption platforms that let product, marketing, and customer teams launch in-app guidance without waiting on engineering. According to verified users, Pendo is widely used for analytics, guides, feedback, and feature adoption, making it useful for product-led teams. G2 reviewers mention Userpilot for onboarding flows, surveys, banners, and behavior visibility that support faster iteration in SaaS products. Product Fruits reviews also highlight easy onboarding tours, hints, and announcements that help teams test ideas and improve adoption without heavy development work. Reviews across these products consistently emphasize faster experimentation, better feature communication, and more direct insight into user behavior as core benefits. **Here are some of the top-rated products on G2:** - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews/pendo-review-12591965) – helps tech teams connect behavior data, feedback, and in-app guides to improve adoption - [Userpilot](https://www.g2.com/products/userpilot/reviews/userpilot-review-12334175) – helps product teams build in-app experiences quickly and understand engagement without heavy engineering - [Product Fruits](https://www.g2.com/products/product-fruits/reviews/product-fruits-review-12357472) – helps teams launch tours, hints, and announcements to guide users toward feature discovery ### Which digital adoption software is best for customer onboarding? Based on G2 reviews, WalkMe is the strongest fit for customer onboarding because verified users repeatedly mention faster onboarding, just-in-time guidance, and the ability to teach users directly inside the software. According to verified users, it helps new users find the right place in the interface, reduces confusion, and lowers the need for lengthy training or manual support. G2 reviewers mention onboarding use cases across CRM, SAP, and other complex systems, along with in-app tutorials, launchers, and walkthroughs that support different user roles. While some users note a learning curve or setup effort, the recurring theme in recent reviews is smoother onboarding and faster proficiency for both employees and customers. ### What best digital adoption platform software for small businesses? Based on G2 reviews, small businesses often favor products that are easy to launch, reduce dependence on developers, and support onboarding without adding a lot of overhead. According to verified users, Userpilot is praised for no-code onboarding flows, segmentation, and in-app messaging that help smaller teams move quickly. G2 reviewers mention Product Fruits as a practical option for simple tours, hints, and announcements that improve onboarding and feature adoption without heavy development. Reviews for UserGuiding also highlight quick setup, easy guide creation, and a user-friendly experience that works well for lean teams. Common considerations for smaller buyers include analytics depth, customization limits, and pricing flexibility as usage expands. **Here are some of the top-rated products on G2:** - [Userpilot](https://www.g2.com/products/userpilot/reviews/userpilot-review-12651132) – helps smaller teams build onboarding flows and guidance quickly without constant developer support - [Product Fruits](https://www.g2.com/products/product-fruits/reviews/product-fruits-review-12501126) – helps small teams simplify onboarding and reduce manual support with in-app guidance - [UserGuiding](https://www.g2.com/products/userguiding/reviews/userguiding-review-12121179) – helps startups automate onboarding and explain features with easy setup and reliable targeting ## How Many Digital Adoption Platforms Products Does G2 Track? **Total Products under this Category:** 96 ### Category Stats (Jun 2026) - **Average Rating**: 4.61/5 The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 219 - **Buyer Segments**: Mid-Market 43% │ Small-Business 29% │ Enterprise 29% Represents the distribution of reviewers across all products in this category. - **Top Trending Product**: Produktly (+0.25) - Among all products in this category, Produktly recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Digital Adoption Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 19,300+ Authentic Reviews - 96+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Digital Adoption Platforms Is Best for Your Use Case? - **Leader:** [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - **Highest Performer:** [Product Fruits](https://www.g2.com/products/product-fruits/reviews) - **Easiest to Use:** [Tango](https://www.g2.com/products/tango-tango/reviews) - **Top Trending:** [Amplitude Guides and Surveys](https://www.g2.com/products/amplitude-guides-and-surveys/reviews) - **Best Free Software:** [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) --- **Sponsored** ### Product Fruits No-code user onboarding, feature adoption and in-app support #What it is Product Fruits is a product adoption platform that helps product and customer success teams guide users to value, drive feature adoption and deliver in-app support. Without writing code. Build product tours, checklists, hints, tooltips,and announcements to onboard new users and roll out new features. Layer in an in-app help center, embedded knowledge base,and NPS surveys to scale support and catch friction before it turns into a ticket. Elvin, the built-in AI agent, is the efficiency layer. It generates onboarding flows, copy and adaptive logic in minutes so teams ship and iterate without burning sprint cycles or pulling in design and engineering. #Who it's for Built for product teams who own activation and adoption and CS teams who own retention and support. Industries include financial services, education, healthcare, e-commerce, computer software and other verticals. #What you can do with Product Fruits - Shorten time to value with personalized onboarding journeys - Increase feature adoption by guiding users to new capabilities - Reduce churn by addressing struggles before users disengage - Scale onboarding across thousands of users without manual effort - Lower support tickets with contextual answers where users need them #How it works Setup takes two steps. First, install the Product Fruits Chrome extension to build tours and guidance flows visually. Then add a JavaScript snippet to your application to publish experiences live. Most teams complete setup in under an hour. #What's included - AI-powered personalization: Automated flow design, structure, and copy that adapts to each user - Onboarding and guidance: Interactive tours, tooltips, beacons, and progress checklists for complex workflows - Communication: AI-generated announcements, banners, pop-ups, and newsfeeds that keep users informed about updates and features - Feedback and insights: Elvin creates contextual surveys and NPS surveys based on user behavior, capturing sentiment and identifying friction points - Knowledge and support: Centralized help center and Elvin Copilot answering questions from approved sources, reducing support tickets by 66% #Why teams choose Product Fruits AI powers every feature in Product Fruits. From creating tours to answering support questions, the platform personalizes each step of the user journey. The result: faster adoption, higher user satisfaction and fewer support escalations. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1561&secure%5Bdisplayable_resource_id%5D=1561&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1561&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=146555&secure%5Bresource_id%5D=1561&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fdigital-adoption-platform%3Fpage%3D2&secure%5Btoken%5D=b2e37b8bfd003fb8d3dd31d9952bc91231a79c4a9af1aab6741ad702ecb5d47e&secure%5Burl%5D=https%3A%2F%2Fproductfruits.com%2Fdemo%3Futm_medium%3Dpaid%26utm_source%3DG2%26utm_campaign%3Dclicks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Digital Adoption Platforms Products in 2026? ### 1. [Gainsight Product Experience](https://www.g2.com/products/gainsight-product-experience/reviews) Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork. Gainsight PX enhances both the user and admin experience through native integrations with Gainsight Customer Success, Gainsight Customer Communities, Skilljar by Gainsight, and your broader tech stack, connecting in-app behavior directly to health scores, playbooks, and renewal workflows. With AI supporting hyper-personalized in-app engagements, path analysis, segmentation, and feedback loops, Gainsight PX turns every user action into a business advantage, reducing engineering dependency and accelerating time to value. By bridging the gap between product analytics and customer outcomes, Gainsight PX drives stronger adoption, lower cost-to-serve, and the retention and expansion growth that keeps businesses ahead. **Average Rating:** 4.4/5.0 **Total Reviews:** 239 **How Do G2 Users Rate Gainsight Product Experience?** - **User Segmentation:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 7.7/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.5/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Gainsight Product Experience?** - **Seller:** [Gainsight Inc.](https://www.g2.com/sellers/gainsight-inc) - **Year Founded:** 2009 - **HQ Location:** San Francisco, CA - **Twitter:** @GainsightHQ (13,123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/841640/ (1,123 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Product Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Mid-Market, 21% Small-Business #### What Are Gainsight Product Experience's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Engagement (4 reviews) - Positive Experience (3 reviews) - Reporting (3 reviews) - Analytics (2 reviews) **Cons:** - Learning Curve (3 reviews) - Learning Difficulty (3 reviews) - Steep Learning Curve (3 reviews) - Missing Features (2 reviews) - Missing Functionality (2 reviews) ### 2. [Userlane](https://www.g2.com/products/userlane/reviews) Userlane helps healthcare, financial services, manufacturing, and pharma organizations see where software and AI create friction, get the right help to people inside every application, and prove the impact. The platform delivers two integrated capabilities: Application Intelligence for analytics and decisions, and Contextual Assistance for in-app help and automation. Application Intelligence shows how work actually happens across the software estate. It maps which applications and AI services people actually use, scores each one by adoption, engagement, and task success, and rolls up the results into a prioritized view of where to invest, where to cut, and where to act. Contextual Assistance connects people to the right help inside any application. In-app assistance, workflow automation, field-level validation, and change communications reach people in the flow of work, not in a training session or an email they never open. Business teams create and update content without IT involvement. The same intelligence extends to AI tools. Userlane shows which AI services are deployed across the organization, who uses them, and whether they deliver value. The result: employees spend more time getting things done and less time in training. Data quality improves in compliance-critical workflows. IT teams spend less time on repetitive support requests. Unused licenses get reclaimed. And when the board asks whether software and AI investments are working, there is a dashboard with the answer. Userlane is independent, vendor-neutral, and built for environments where compliance, audit trails, and data residency matter. The platform deploys without a heavy IT project, so teams see results in weeks rather than months. **Average Rating:** 4.7/5.0 **Total Reviews:** 80 **How Do G2 Users Rate Userlane?** - **User Segmentation:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Userlane?** - **Seller:** [Userlane](https://www.g2.com/sellers/userlane-1ba8865a-7cba-42f6-aa3e-b3239bc493ca) - **Year Founded:** 2016 - **HQ Location:** Munich, Bavaria - **Twitter:** @UserlaneHQ (7,327 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7586422/ (75 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Automotive - **Company Size:** 40% Enterprise, 38% Mid-Market #### What Are Userlane's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Easy Creation (4 reviews) - Easy Setup (3 reviews) - Features (3 reviews) - Intuitive (3 reviews) **Cons:** - Bugs (2 reviews) - Limitations (2 reviews) - Missing Features (2 reviews) - Missing Functionality (2 reviews) - Software Bugs (2 reviews) ### 3. [Inline Manual](https://www.g2.com/products/inline-manual/reviews) Engage and support customers through in-app tutorials Inline Manual provides a service to guide, support and engage prospects and customers right within an application. Easily create product walkthroughs, on-boarding guides, new features announcements, tooltips and manageable product documentation. Used and loved by small and big companies to get customers up to speed in no time, available for any web based product. All this without any coding. **Average Rating:** 4.6/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Inline Manual?** - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 8.2/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.2/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.9/10 (Category avg: 8.9/10) **Who Is the Company Behind Inline Manual?** - **Seller:** [Inline Manual](https://www.g2.com/sellers/inline-manual) - **Year Founded:** 2014 - **HQ Location:** London, United Kingdom - **Twitter:** @InlineManual (1,165 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3299372/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 48% Small-Business, 35% Mid-Market ### 4. [EdCast MyGuide](https://www.g2.com/products/edcast-myguide/reviews) MyGuide by EdCast is a leading digital adoption platform that provides in-app guidance to users & employees and helps organizations secure a smooth digital transformation journey. MyGuide works like a GPS for software and provides its users contextual in-app audio/video help at the moment of need and help your users and employees complete complex app workflow. It acts like navigation for users on any web page or software and makes him/her perform complex steps in easy ways. It's easy to install and simple to use tool which can help companies achieve the adoption goals for their digital spend. Key Highlights of MyGuide: 1) Automation: MyGuide offers powerful automation mode which allows Machine to auto-create tours (in more than 10 languages) and AI-assisted mode which can auto-suggest tours based on customer workflow. MyGuide even offers self-driving software mode to enterprise customers. This ensures accurate process completion and productivity soaring. 2) Insights: MyGuide enables change managers to gain full visibility via reports & powerful dashboards into all user activities and provide adoption metrics so that decision-makers can make strategic & data-driven decisions to accelerate digital adoption. 3) Enterprise-Grade Security: The security needs of Enterprise customers are met by our certified, secure, reliable and scalable platform which is specific to the user's role, hierarchies, tasks, and device. MyGuide is available for Enterprise-grade customers where the users are spread across organization, SMB edition for small & medium businesses and lastly Freemium edition for freelancers focused on creating How-to Guides. In digital adoption life-cycle, MyGuide caters to different role levels like Trainers/Program Designers, Software End Users and Digital Transformation leaders/managers. 1. MyGuide Creator for Trainers/Program Designers - A typical day in the life of trainers revolves around creating program, content & providing training sessions. In spite of all the hard inputs by these roles, digital adoption at times is slow due to the absence of "in the moment" help or trainee retention. To solve this problem, we have MyGuide creator mode in our product using which trainers can create digital "how-to guides" by installing the MyGuide extension on Google Chrome. Creators can create interactive in-app guides for providing "in the moment" assistance to complete a specific software process task. Creators can create different types of steps like inline, message, video and branch steps to aid digital navigation for users. Creators can link guides, create push notifications and beacons when a user lands on a web page. For understanding the working of MyGuide creator in a better way, please request a demo by clicking on - https://ed.edcast.com/myguide-demo/ 2. MyGuide Player for End Users- The MyGuide player works at the user’s end as it helps the user to understand how a website or software flow works. A user can play the step by step guides for understanding how to complete any given task on any software. Alternatively, users can see the workflow beforehand in slide shows, videos or GIFs. It is available as an App exchange app and browser extension for Google Chrome, Internet Explorer, Firefox, Safari, and .JS file. Also, a user can download these guides in the following formats i.e. video file, ppt, gif, pdf, HTML and plain text. 3. MyGuide Insights- MyGuide Insights is used for analytics purposes and keeps a record of user behavior when they are using MyGuide. Whether creating guides or playing the guides, MyGuide analyzer keeps a track record of each and every activity. It helps the change managers have full visibility via reports & powerful dashboards into all user activities and adoption metrics so that you can make strategic & data-driven decisions to accelerate digital adoption. Schedule a demo today and see how MyGuide can add enormous value to your business - https://ed.edcast.com/myguide-demo/ MyGuide provides multilingual support for the player mode in 40+ languages which helps companies create guides in English and roll out to a global audience rapidly. **Average Rating:** 4.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate EdCast MyGuide?** - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind EdCast MyGuide?** - **Seller:** [EdCast](https://www.g2.com/sellers/edcast-0c3b0520-fd8f-4271-8f26-2f0b35b52f85) - **Year Founded:** 2014 - **HQ Location:** Mountain View, CA - **Twitter:** @EdCast (7,015 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3752831/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 45% Small-Business, 27% Mid-Market #### What Are EdCast MyGuide's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Documentation (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) **Cons:** - Difficult Customization (1 reviews) - Integration Issues (1 reviews) - Lack of Integration (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### 5. [Jimo](https://www.g2.com/products/jimo/reviews) Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required. **Average Rating:** 4.6/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Jimo?** - **User Segmentation:** 8.9/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.9/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Jimo?** - **Seller:** [Jimo](https://www.g2.com/sellers/jimo) - **HQ Location:** Paris, Île-de-France - **LinkedIn® Page:** https://www.linkedin.com/company/usejimo/ (19 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Small-Business, 32% Mid-Market #### What Are Jimo's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (7 reviews) - Easy Implementation (5 reviews) - Easy Setup (4 reviews) - Helpful (4 reviews) **Cons:** - Mobile App Limitations (2 reviews) - Compatibility Issues (1 reviews) - Complexity (1 reviews) - Difficult Customization (1 reviews) - Difficult Usability (1 reviews) ### 6. [Plotline](https://www.g2.com/products/plotline/reviews) Plotline is an engagement platform for consumer app companies. Product and marketing teams can configure highly customizable in-app journeys with drag-and-drop nudges, in-app stories, games, rewards, and surveys to improve feature adoption and drive conversions. No engineering or app releases needed. **Average Rating:** 4.6/5.0 **Total Reviews:** 40 **How Do G2 Users Rate Plotline?** - **User Segmentation:** 8.3/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.3/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 5.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Plotline?** - **Seller:** [Plotline](https://www.g2.com/sellers/plotline) - **Year Founded:** 2022 - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** http://www.linkedin.com/company/plot-line (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Computer Software - **Company Size:** 59% Mid-Market, 39% Small-Business #### What Are Plotline's Pros and Cons? **Pros:** - Ease of Use (13 reviews) - Engagement (9 reviews) - Personalization (8 reviews) - Campaign Management (7 reviews) - Customer Engagement (7 reviews) **Cons:** - Bug Issues (4 reviews) - Software Bugs (4 reviews) - Dashboard Issues (3 reviews) - Missing Features (3 reviews) - Software Glitches (3 reviews) ### 7. [Candu](https://www.g2.com/products/candu/reviews) Candu enables product & growth teams to design & embed content into existing products. Product-led companies like Gorgias, Vidyard & Make use Candu’s no-code editor to launch content like onboarding flows, checklists, homepages, and more, to drive growth in activation, conversion & retention rates. Teams can leverage user data from their tech stack to personalize their product’s UX & run growth experiments. Creating & launching native-looking, high-quality UX has never been faster or easier. **Average Rating:** 4.5/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Candu?** - **User Segmentation:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 7.6/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 7.3/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 7.4/10 (Category avg: 8.9/10) **Who Is the Company Behind Candu?** - **Seller:** [Candu](https://www.g2.com/sellers/candu) - **Year Founded:** 2019 - **HQ Location:** Oakland, US - **Twitter:** @CanduLabs (305 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/candu-labs/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 47% Small-Business #### What Are Candu's Pros and Cons? **Pros:** - Customization (2 reviews) - Ease of Use (2 reviews) - Automation (1 reviews) - Customization Options (1 reviews) - Easy Setup (1 reviews) ### 8. [HelpHero](https://www.g2.com/products/helphero/reviews) HelpHero enables businesses to build interactive, easy to follow product tours that help engage users from day one, and speed up feature adoption quicker than ever. Creating tours is fast, easy and affordable. No coding, design experience or big budgets required. All plans include advanced features like custom CSS, audience targeting, multi-page tours and more. HelpHero is trusted by user-driven businesses worldwide, from startups to enterprises. Free 14-day trial available. For more information visit https://helphero.co **Average Rating:** 4.9/5.0 **Total Reviews:** 18 **How Do G2 Users Rate HelpHero?** - **User Segmentation:** 8.8/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.9/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.1/10 (Category avg: 8.9/10) **Who Is the Company Behind HelpHero?** - **Seller:** [HelpHero](https://www.g2.com/sellers/helphero) - **Year Founded:** 2019 - **HQ Location:** San Francisco, CA - **Twitter:** @GetHelpHero (34 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/36093495 (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 67% Small-Business, 33% Mid-Market ### 9. [Toonimo](https://www.g2.com/products/toonimo/reviews) User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more.. Come learn more about Toonimo and request a free demo: https://www.toonimo.com/why-toonimo/ **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Toonimo?** - **User Segmentation:** 9.4/10 (Category avg: 8.8/10) - **Ease of Use:** 8.8/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.6/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Toonimo?** - **Seller:** [Toonimo](https://www.g2.com/sellers/toonimo) - **Year Founded:** 2013 - **HQ Location:** New York, NY - **Twitter:** @toonimo (399 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3305762/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 42% Mid-Market, 42% Small-Business ### 10. [ClickLearn](https://www.g2.com/products/clicklearn/reviews) ClickLearn is the market leading solution for creating easy user instructions, e-learning and process videos for business software. ClickLearn will automate writing your business-critical walk-throughs, saving you 80% of the time you now spend creating them manually in Dynamics 365 F&O/CE/BC, Salesforce, Oracle, IFS, Acumatica, SAP and most of your other business systems. The ClickLearn solution produces your walk-throughs in eight different formats from a single source, including written documentation, hands-on-labs, videos with automated effects and voice over. On top of that ClickLearn has a User Experience Panel that guides the users within the live system. Simply record your work process in your business systems. With one click, ClickLearn produces your walk-throughs in all formats and in more than 45 languages and 135 dialects. It creates a complete e-learning portal with full tracking and scoring and upgrades your work instructions as you upgrade your business system with no manual effort on your part. Learn more and get a free trial or sign up for an informative webinar at: https://clicklearn.com/ **Average Rating:** 4.5/5.0 **Total Reviews:** 40 **How Do G2 Users Rate ClickLearn?** - **User Segmentation:** 9.0/10 (Category avg: 8.8/10) - **Ease of Use:** 8.2/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.5/10 (Category avg: 8.9/10) **Who Is the Company Behind ClickLearn?** - **Seller:** [ClickLearn](https://www.g2.com/sellers/clicklearn) - **Year Founded:** 2009 - **HQ Location:** Copenhagen K, DK - **Twitter:** @ClickLearn (507 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clicklearn/ (86 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 40% Mid-Market #### What Are ClickLearn's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Efficiency (4 reviews) - Easy Creation (3 reviews) - Training (3 reviews) - Customer Support (2 reviews) **Cons:** - Audio Issues (2 reviews) - Editor Issues (2 reviews) - Limited Editing (2 reviews) - Bug Issues (1 reviews) - Compatibility Issues (1 reviews) ### 11. [Learning Pool - OnScreen Guides](https://www.g2.com/products/learning-pool-onscreen-guides/reviews) OnScreen is a Digital Adoption Platform for enterprise applications with deep integration with SAP ECC and S4HANA. **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Learning Pool - OnScreen Guides?** - **User Segmentation:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Learning Pool - OnScreen Guides?** - **Seller:** [OnScreen](https://www.g2.com/sellers/onscreen) - **HQ Location:** Tampa, FL - **Twitter:** @onscreen (1 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13062178/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 47% Small-Business, 41% Mid-Market ### 12. [Custify](https://www.g2.com/products/custify/reviews) Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 494 **How Do G2 Users Rate Custify?** - **User Segmentation:** 6.7/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind Custify?** - **Seller:** [Custify](https://www.g2.com/sellers/custify) - **Year Founded:** 2017 - **HQ Location:** Bucharest, Romania - **Twitter:** @CustifySRL (629 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18314355/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 64% Small-Business, 32% Mid-Market #### What Are Custify's Pros and Cons? **Pros:** - Ease of Use (123 reviews) - Customer Support (83 reviews) - Intuitive (54 reviews) - Integrations (49 reviews) - Automation (48 reviews) **Cons:** - Missing Features (30 reviews) - Email Functionality (20 reviews) - Limited Customization (20 reviews) - Learning Curve (17 reviews) - Not Intuitive (17 reviews) ### 13. [Totango](https://www.g2.com/products/totango/reviews) Totango is a Customer Growth platform for driving customer value and revenue at scale, combining scalable customer management, predictive revenue intelligence, and a strategic, value-based post-sales methodology to transform how companies prove customer ROI, drive retention, and earn expansion. The Customer Growth Platform includes Totango Customer Success and Unison Customer Intelligence. Each of these solutions plays a distinct role in the Customer-Led Growth through value realization methodology. Totango Customer Success focuses on tracking customer health and engagement, enabling teams to proactively address potential issues and foster long-term relationships. Unison Customer Intelligence aggregates data from multiple sources, offering insights that help organizations understand customer behavior and preferences. Totango's target audience and target buyers include mid-sized to large enterprises across various industries that prioritize customer retention, renewals, and expansion and that generally rely on subscription-based models, where maintaining customer loyalty is critical to their revenue growth. Key features of Totango include customizable dashboards, real-time analytics, and automated workflows. These tools enable users to visualize customer data effectively, monitor key performance indicators, and automate routine tasks, thereby enhancing efficiency. The platform also supports collaboration among teams, allowing for seamless communication and alignment on customer goals. By providing actionable insights, Totango empowers organizations to refine their revenue strategies and make informed decisions that drive growth. Overall, Totango stands out as a leader in the Customer Success category by offering a holistic approach to managing customer relationships. Its integration of various tools and functionalities allows enterprises to gain a deeper understanding of their customers, ultimately leading to improved satisfaction and loyalty. By investing in Totango, organizations can position themselves for long-term success in an increasingly competitive landscape. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,140 **How Do G2 Users Rate Totango?** - **User Segmentation:** 7.9/10 (Category avg: 8.8/10) - **Ease of Use:** 8.2/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 6.6/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 7.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Totango?** - **Seller:** [Totango](https://www.g2.com/sellers/totango) - **Company Website:** https://www.totango.com - **Year Founded:** 2010 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/760976/ (130 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CSM - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Mid-Market, 22% Small-Business #### What Are Totango's Pros and Cons? **Pros:** - Ease of Use (202 reviews) - Customer Support (98 reviews) - Helpful (98 reviews) - Customization (97 reviews) - Efficiency (94 reviews) **Cons:** - Learning Curve (83 reviews) - Integration Issues (65 reviews) - Missing Features (57 reviews) - Limited Customization (49 reviews) - Steep Learning Curve (49 reviews) ### 14. [Bento](https://www.g2.com/products/bento-bento/reviews) Bento is the only Everboarding platform! With Bento, create workflows for all parts of your customer lifecycle from onboarding to upsells. Guidance can look like tooltips or tours or even full product dashboards, all built by Bento with minimal engineering effort. We have enabled our SaaS customers to double their activation, generate thousands in sales pipeline, and save hours a week all from strategically placed and tailored in-app guides. **Average Rating:** 4.7/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Bento?** - **User Segmentation:** 8.7/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.5/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.6/10 (Category avg: 8.9/10) **Who Is the Company Behind Bento?** - **Seller:** [Bento](https://www.g2.com/sellers/bento) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/66365976 (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 54% Mid-Market, 42% Small-Business ### 15. [InAppStory](https://www.g2.com/products/inappstory/reviews) InAppStory helps product and marketing teams communicate with users inside the app more frequently, interactively, and personally as mobile products become more complex and user journeys multiply. Combining in-app stories, messages, mini-games, and banners in one no-code platform, InAppStory lets teams publish and update content in minutes without waiting for app releases or additional development. Together, these capabilities help teams surface key journeys, offers, and communications, guide users to the next action, support onboarding, gather feedback, and improve retention with measurable results. Key Features Instant content publishing within the app: Content can be edited and launched in minutes – without app updates, releases or additional development. Dynamic communication sequences: Teams can launch contextual communication sequences triggered by user behaviour and app events. Ability to collect and use customer data in communications: Teams can collect zero-party data through interactive widgets and use it alongside segments to tailor in-app content for different users. 15+ widgets: Over 15 ready-made interactive widgets (polls, surveys, countdowns, swipe-ups and more) allow you to turn in-app content into richer, more interactive communication experiences without coding. 6 in-app communication formats in a single platform: Stories, banners, in-app messages, mini-games, pop-ups and bottom sheets can be launched and managed from a single no-code builder. Mini-game builder: 10+ built-in mechanics, including Wheel of Fortune, Slicer, Match 3, etc. help teams launch promotional games inside the app without custom development. Analytics: A built-in analytics dashboard helps teams measure how in-app communications perform, track user interactions, and see which messages, formats, and campaigns drive results. **Average Rating:** 5.0/5.0 **Total Reviews:** 60 **How Do G2 Users Rate InAppStory?** - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.9/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind InAppStory?** - **Seller:** [InAppStory](https://www.g2.com/sellers/inappstory) - **Year Founded:** 2021 - **HQ Location:** Lisbon, PT - **Twitter:** @inappstory (73 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/inappstory/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 37% Enterprise, 35% Small-Business #### What Are InAppStory's Pros and Cons? **Pros:** - Customer Engagement (11 reviews) - Engagement (11 reviews) - Audience Engagement (8 reviews) - Versatility (5 reviews) - Efficiency (4 reviews) **Cons:** - Implementation Difficulties (1 reviews) - Integration Issues (1 reviews) - Lack of Guidance (1 reviews) - Lack of Integrations (1 reviews) - Learning Curve (1 reviews) ### 16. [Newired](https://www.g2.com/products/newired/reviews) Newired is a Digital Adoption Solution designed to drive true User Enablement, empowering individuals not just to use software, but to excel with it. This innovative platform focuses on enhancing user experience by providing real-time, in-app, step-by-step support, ensuring that assistance is available precisely when and where it is needed. By bridging the gap between users and complex software systems, Newired facilitates a smoother transition into new tools and processes. Targeted at business process owners, HR trainers, and other professionals involved in user training and support, Newired transforms traditional manuals and support materials into interactive, contextual experiences. This shift from static documentation to dynamic guidance allows organizations to create a more engaging learning environment. With the integration of Newired AI, the platform's guidance becomes not only smarter and adaptive but also instantly accessible, ensuring that users receive the right support at critical moments in their workflow. Key features of Newired include its ability to deliver contextual help directly within applications, which significantly reduces the learning curve associated with new software. Users can complete tasks more efficiently, leading to faster onboarding and a decrease in errors. The platform enhances productivity by allowing users to focus on their work rather than searching for help or navigating cumbersome manuals. Additionally, Newired requires no coding or system changes, making it an accessible solution for organizations looking to improve user performance without extensive technical resources. The benefits of using Newired extend beyond initial training; it fosters continuous user performance across any web-based application. This ongoing support ensures that users can adapt to changes and updates in software seamlessly, maintaining high levels of efficiency and satisfaction. Whether organizations are launching new tools or training new teams, Newired stands out as a comprehensive solution that not only accelerates performance but also ensures that no user is left behind in the digital transformation journey. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Newired?** - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Newired?** - **Seller:** [Newired](https://www.g2.com/sellers/newired) - **Company Website:** https://www.newired.com - **Year Founded:** 2017 - **HQ Location:** Torino, IT - **Twitter:** @Newired_ (57 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11081810/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Small-Business, 36% Mid-Market ### 17. [OnRamp](https://www.g2.com/products/onramp-technology/reviews) OnRamp is an intelligent customer onboarding and engagement solution designed to help businesses streamline their customer success processes. By automating the onboarding project kick-off directly from the CRM, OnRamp enables organizations to provide a more efficient and personalized experience for their customers. This software solution focuses on reducing the time it takes for customers to realize value from a product or service, thereby minimizing churn risk and fostering long-term relationships. Targeted primarily at customer success teams, OnRamp is particularly beneficial for companies that prioritize customer engagement and retention. It caters to a diverse range of industries, including SaaS, e-commerce, and service-based businesses, where effective onboarding is crucial for maximizing customer satisfaction and loyalty. The platform's personalized workflows guide customers through the onboarding process, ensuring that they receive the support and resources they need at every stage of their journey. Key features of OnRamp include real-time visibility into onboarding progress, inline collaboration tools, and usage insights that keep customers engaged. The ability to monitor onboarding milestones and track customer interactions allows businesses to proactively address any challenges that may arise, further enhancing the customer experience. Additionally, the scalable workflows offered by OnRamp enable organizations to deliver a high-touch experience without the need for increasing headcount, making it a cost-effective solution for managing customer success initiatives. By leveraging OnRamp, companies can achieve faster onboarding times, higher product adoption rates, and stronger customer relationships. The platform not only helps in retaining existing customers but also supports revenue growth through expansion opportunities. As businesses utilize OnRamp to enhance their customer engagement strategies, they can expect measurable improvements in customer satisfaction and loyalty, ultimately transforming customer success into a sustainable growth engine. **Average Rating:** 4.4/5.0 **Total Reviews:** 191 **How Do G2 Users Rate OnRamp?** - **User Segmentation:** 8.4/10 (Category avg: 8.8/10) - **Ease of Use:** 8.7/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.5/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.5/10 (Category avg: 8.9/10) **Who Is the Company Behind OnRamp?** - **Seller:** [OnRamp Technology, Inc.](https://www.g2.com/sellers/onramp-technology-inc) - **Company Website:** https://www.onramp.us - **Year Founded:** 2019 - **HQ Location:** Boston, US - **LinkedIn® Page:** https://www.linkedin.com/company/team-onramp/ (59 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Implementation Specialist, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 47% Small-Business #### What Are OnRamp's Pros and Cons? **Pros:** - Ease of Use (39 reviews) - Customer Support (23 reviews) - Efficiency (19 reviews) - Task Management (19 reviews) - Team Collaboration (18 reviews) **Cons:** - Missing Features (17 reviews) - Learning Curve (13 reviews) - Missing Functionality (11 reviews) - Limited Customization (10 reviews) - Task Management (9 reviews) ### 18. [Apxor](https://www.g2.com/products/apxor/reviews) Apxor is a pioneering no-code digital nudging platform, designed for product and growth teams of consumer apps and websites to help increase retention and revenue. Apxor helps in enhancing user experience and engagement through contextual feature discovery and education. This enables products to onboard and activate users quickly, and create contextual guidance which minimizes funnel drop-offs. Apxor’s technology centers around intelligent user engagement solutions. It provides features like Picture-In-Picture Videos, Tooltips, Coachmarks, Badges, Walkthroughs, Micro surveys and more, which are aimed at enhancing user onboarding, feature discovery, and overall app engagement. Apxor nudges are reaching more than 20 million users every day. Apxor is trusted by Unicorn brands like Dream11, Vedantu, Porter and enterprises like GCash, ICICI bank and more, to improve their in-app experience, and increase retention and revenue. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Apxor?** - **User Segmentation:** 9.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.3/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 8.8/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 7.8/10 (Category avg: 8.9/10) **Who Is the Company Behind Apxor?** - **Seller:** [Apxor Technologies Pvt Ltd](https://www.g2.com/sellers/apxor-technologies-pvt-ltd) - **Year Founded:** 2015 - **HQ Location:** Hyderabad, Telangana - **Twitter:** @apxormobile (141 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/apxor/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Small-Business, 21% Enterprise ### 19. [Ziplyne](https://www.g2.com/products/ziplyne/reviews) Ziplyne, a Digital Adoption Platform that enables you, your customers and employees to navigate the hills and valleys of The SaaS Terrain. Use Ziplyne Guide to facilitate the User Experience for those visiting your site; Ziplyne Trainer over business applications to maximize employee use and efficiency; And Ziplyne Master for the complete Omnichannel All-In-1 Solution: Support Onboarding Adoption Retention Ziplyne...It's Time to SOAR!! **Average Rating:** 4.7/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Ziplyne?** - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Ziplyne?** - **Seller:** [Ziplyne](https://www.g2.com/sellers/ziplyne) - **Year Founded:** 2017 - **HQ Location:** New York City, New York - **Twitter:** @ziplyne (79 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ziplyne (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 20% Mid-Market ### 20. [AvePoint Confidence Platform](https://www.g2.com/products/avepoint-confidence-platform/reviews) AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit www.avepoint.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 115 **How Do G2 Users Rate AvePoint Confidence Platform?** - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) **Who Is the Company Behind AvePoint Confidence Platform?** - **Seller:** [AvePoint](https://www.g2.com/sellers/avepoint) - **Company Website:** https://www.avepoint.com/ - **Year Founded:** 2001 - **HQ Location:** Jersey City, NJ - **Twitter:** @AvePoint (9,747 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/46024/ (2,589 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Mid-Market, 28% Small-Business #### What Are AvePoint Confidence Platform's Pros and Cons? **Pros:** - Ease of Use (64 reviews) - Cloud Backup (29 reviews) - Backup Frequency (25 reviews) - Security (25 reviews) - Easy Setup (22 reviews) **Cons:** - Expensive (12 reviews) - Backup Issues (10 reviews) - Poor Customer Support (9 reviews) - Slow Performance (9 reviews) - Technical Issues (9 reviews) ### 21. [FROGED](https://www.g2.com/products/froged/reviews) FROGED transforms the way companies connect with their customers by combining Human Touch + AI in one secure omnichannel platform. We help businesses deliver smarter, faster, and more personalized interactions, always putting people at the center of technology. With full visibility, traceability, and control, FROGED empowers agents and managers with centralized data to drive efficiency, productivity, and new revenue opportunities. Our solutions include: - Unified Omnichannel Inbox: All conversations, all channels, one place—without losing context or personalization. - Mass Campaigns & Conversational Marketing: Reach more customers with segmentation and hyper-personalization, turning one-to-many messages into meaningful one-to-one conversations. - AI Copilot, Agentic AI & AI Workflows: From summarizing interactions and automating Tier 1 support to creating custom workflows that integrate seamlessly with your tools. FROGED is the only platform that merges real Human Touch with Artificial Intelligence, turning customer service from a cost center into a revenue generator. **Average Rating:** 4.2/5.0 **Total Reviews:** 14 **How Do G2 Users Rate FROGED?** - **User Segmentation:** 8.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.3/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 9.0/10 (Category avg: 8.9/10) **Who Is the Company Behind FROGED?** - **Seller:** [FROGED TECHNOLOGIES S.L.](https://www.g2.com/sellers/froged-technologies-s-l) - **Year Founded:** 2019 - **HQ Location:** Malaga, Spain - **Twitter:** @FrogedEN (270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/froged-com/ (15 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market ### 22. [Oracle Guided Learning](https://www.g2.com/products/oracle-guided-learning/reviews) Oracle Guided Learning is a digital adoption platform that delivers in-application guidance to help organizations accelerate, scale, and measure adoption across their cloud applications. The platform gives administrators an efficient way to educate users, communicate updates, personalize guidance, reinforce behavior, gather feedback, and measure adoption outcomes, with AI-powered tools that place resources in the flow of work, when and where users need them. **Average Rating:** 4.7/5.0 **Total Reviews:** 8 **How Do G2 Users Rate Oracle Guided Learning?** - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 7.8/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Oracle Guided Learning?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (828,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Company Size:** 75% Enterprise, 13% Mid-Market ### 23. [Elements.cloud](https://www.g2.com/products/elements-cloud-elements-cloud/reviews) Elements.cloud gives Salesforce teams clarity and confidence in how their Org works. See how it’s built, track what’s changing, understand the impact of every update, and design better solutions. Elements makes your metadata visible, connected, and easy to trust. From documentation generated directly from your Org, to impact analysis and governance insights, Elements helps Salesforce customers and partners design, document, and deliver change safely. Trusted by global enterprises, used by Salesforce Professional Services, and recognised by Gartner as a 2025 Cool Vendor in CRM, Elements.cloud turns complexity into clarity so teams can make intelligent change at speed. **Average Rating:** 4.6/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Elements.cloud?** - **User Segmentation:** 7.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.4/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Elements.cloud?** - **Seller:** [Elements.cloud](https://www.g2.com/sellers/elements-cloud) - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @elements_cloud (1,013 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/elementscloud/ (25 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Consulting - **Company Size:** 38% Small-Business, 38% Mid-Market #### What Are Elements.cloud's Pros and Cons? **Pros:** - Salesforce Integration (8 reviews) - Customer Support (7 reviews) - Efficiency (7 reviews) - Intuitive (7 reviews) - Centralization (6 reviews) **Cons:** - Learning Curve (5 reviews) - Confusing Procedures (3 reviews) - Lack of Guidance (3 reviews) - Not Intuitive (3 reviews) - Overwhelming (3 reviews) ### 24. [Helppier](https://www.g2.com/products/helppier-helppier/reviews) The solution is simple: if online users (customer or employees) are lost on a website, platform or web app, with Helppier, they can access the information they need right when need it, before contacting support. Helppier is a UX tool that allows creating interactive user guides for web platforms, without any coding. It allows creating product tours and contextual tooltips, integrating Knowledge Bases, and even tracking performance. Build a help center without leaving your website. **Average Rating:** 3.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Helppier?** - **User Segmentation:** 9.4/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 9.4/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 8.3/10 (Category avg: 8.9/10) **Who Is the Company Behind Helppier?** - **Seller:** [Helppier](https://www.g2.com/sellers/helppier-ba726928-3e1b-4be8-af27-2b49aa0b77cf) - **Year Founded:** 2015 - **HQ Location:** Porto, PT - **Twitter:** @helppierhq (299 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/helppier/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 17% Enterprise ### 25. [Kompassify](https://www.g2.com/products/kompassify/reviews) Kompassify is a no-code Digital Adoption Platform that helps Startups and SMBs increase their activation and feature adoption rates by allowing them to build fully personalized user onboarding experiences and widgets like onboarding checklists, onboarding progress bars, in-app product tours, and announcements. **Average Rating:** 4.7/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Kompassify?** - **User Segmentation:** 10.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.7/10 (Category avg: 9.0/10) - **Text Bubble Walkthroughs:** 10.0/10 (Category avg: 9.1/10) - **Audio-visual Walkthroughs:** 10.0/10 (Category avg: 8.9/10) **Who Is the Company Behind Kompassify?** - **Seller:** [Kompassify sarl](https://www.g2.com/sellers/kompassify-sarl) - **HQ Location:** Paris, FR - **Twitter:** @kompassify (23 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kompassify (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 33% Small-Business, 33% Mid-Market ## What Is Digital Adoption Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Digital Adoption Platforms? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Product Analytics Software](https://www.g2.com/categories/product-analytics) - [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) --- ## How Do You Choose the Right Digital Adoption Platforms? ### What You Should Know About Digital Adoption Platforms ### Digital Adoption Platforms: Analyst Takeaways from G2’s Review Data Digital adoption platforms (DAPs) help people actually _use_ the software their company invests in. That’s the simplest way to put it. Whether it’s onboarding new employees, training users on updated features, or supporting customer self-service, DAPs reduce friction and make digital tools easier to understand and navigate, without relying on constant human intervention. After reading through thousands of reviews in this category, what stands out is how much teams rely on these tools behind the scenes. What might seem like minor inefficiencies quickly add up, especially in fast-moving environments. That’s why DAPs often become foundational, whether you’re a [small business](https://www.g2.com/categories/digital-adoption-platform/small-business)trying to scale without expanding headcount or an[enterprise](https://www.g2.com/categories/digital-adoption-platform/enterprise) managing complex systems and global teams. Digital adoption platforms are most common in SaaS, IT, healthcare, and finance, but any industry rolling out new tools or processes can benefit. Product teams use them to boost feature adoption. HR and L&D teams use them for employee training. Customer success teams use them to reduce support tickets. The use cases are broad, but the goal is the same: help people do more, faster, with less confusion. ### What I Often See in Digital Adoption Platforms #### Pros: What Users Consistently Appreciate - **Built-in browser extensions:** Many users highlight the convenience of browser-based extensions that let them test flows directly within their own environments. This speeds up development and lowers the barrier for non-technical teams. _“What you see is what you get. The Chrome add-on builder tool is exactly what our team was looking for in terms of creating new experiences, and it also allowed us to get a sense for the platform before we bought it. The analytics and A/B testing features are also giving us exactly what we need. We're new to the platform, but so far, so good!”_-[Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993) - **Customization and flexibility:** I’ve seen strong appreciation for platforms that allow teams to tailor onboarding flows, tooltips, and user guides to fit their specific use cases, whether for internal employee training or customer onboarding. _“We’re very pleased with our experience using Usetiful. The tool offers powerful capabilities for onboarding and integrates seamlessly with our existing systems. The level of customization available has allowed us to tailor the experience precisely to our needs, and overall, the platform has been smooth and reliable. We’ve also been impressed by the responsiveness of both the product and customer success teams—they’ve been quick to support and adapt to our requirements.”-_ [Emily S., Usetiful Review](https://www.g2.com/products/usetiful/reviews/usetiful-review-11095840) - **No-code onboarding and checklist creation:** Ease of use is a big deal here. Users love being able to create onboarding checklists and tooltips without having to involve engineering, especially for fast-moving teams. _“UserGuiding for me is a powerful and user-friendly tool that makes onboarding and user engagement seamless, even for non-technical teams. One of its advantages is its no-code setup, allowing me and my colleagues to create interactive product tours and onboarding checklists without needing developer resources. The drag-and-drop interface is very intuitive, making it easy to design and implement guides tailored to different user needs._ _Another highlight for us is its customisation and segmentation features, which let me personalize onboarding experiences based on user behavior. This ensures that new users receive relevant guidance, improving retention and reducing churn. Additionally, UserGuiding’s analytics provide valuable insights into how users interact with the guides, helping businesses optimize their onboarding flows and identify areas for improvement.”_ -[Onur N., UserGuiding Review](https://www.g2.com/products/userguiding/reviews/userguiding-review-10796423) #### Cons: Where Many Platforms Fall Short - **Limited or uneven analytics:** While most DAPs offer some reporting, users often feel it’s not deep or consistent enough across features. _“We don't have access to the same analytics functionality in our launchpads - which would be nice to have.”_- [Lucas K., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11103993) - **Technical complexity:** While many tools claim to be no-code, users find that advanced features still require IT support or come with a learning curve. _“I graded Whatfix with 8 out of 10 on a satisfaction scale. While I appreciate the solution's analytics and real-time guidance, I dislike the very technical aspect of the process. It often requires IT support and cannot be completely standalone. From content creation with separators to analytics, it demands more learning by doing than I would prefer, given other business priorities.”_- [Helena D., Whatfix Review](https://www.g2.com/products/whatfix/reviews/whatfix-review-11103152) - **Lack of templates:** Some users feel overwhelmed when getting started, especially if the platform lacks pre-built templates or intuitive flows. _“It takes time to learn the flow creation process. Not enough pre-made templates to get an idea of how a flow should look.”_-[](https://www.g2.com/products/appcues/reviews/appcues-review-11106688)[Isaiah F., Appcues Review](https://www.g2.com/products/appcues/reviews/appcues-review-11106688) ### My Expert Takeaway on Digital Adoption Platforms in 2025 One of the most useful patterns I’ve seen in reviews is how digital adoption platforms evolve over time. They might start as onboarding tools, but the real value kicks in later, when teams use them to address recurring issues like support bottlenecks, unclear workflows, or underused features. What begins as a setup solution quickly becomes an ongoing support system that helps users navigate the product without always relying on engineering. The numbers reflect that sustained value: a **4.66 average rating** , **6.28/7 for ease of use** , **6.6/7 for support** , and a **9.3/10 likelihood to recommend**. That’s impressive, especially for tools designed to run in the background. I’ve seen these platforms work best in fast-changing environments, SaaS, IT, and healthcare, where the pace of product updates makes traditional training hard to keep up. When users need help, they need it in the product, in real time. That said, digital adoption works best when it’s treated as an ongoing system, not a one-time setup. The more teams invest in keeping guidance relevant and responsive, the more impact they see on user satisfaction, support load, and product engagement. [Jaya Bordoloi](https://learn.g2.com/author/jaya-bordoloi)