G2

Tapesh D.

Manager- CRM

Small-Business (50 or fewer emp.)

9/16/2026

"Simplifying Omnichannel CRM with AI-Powered Insights"

5/5

What do you like best about Netcore Customer Engagement Platform?

I like Netcore because it brings most of our CRM activities onto one platform. We can manage channels like Email, SMS, WhatsApp, Push and Web Push, while also using segmentation and journey automation to reach users with more relevant communication. I also find the AI features like Insights Agent, Campaign Insights and Journey Insights useful because they help us quickly understand campaign performance, identify trends and spot areas where we can optimize. Overall, it makes day-to-day CRM execution and analysis more streamlined and data-driven. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

One area that can be improved is the reporting and analytics experience. As the number of campaigns and journeys increases, it can sometimes take extra effort to get a consolidated view of performance and derive actionable insights. Some advanced segmentation, personalization, and journey use cases also require additional effort or technical support. I think the platform could make these areas more intuitive and flexible, especially by using AI to provide deeper recommendations and automate more of the analysis. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?

Netcore helps us solve the challenge of managing customer engagement across multiple channels from a single platform. We use it for segmentation, campaign execution, journey automation and performance tracking across Email, WhatsApp, SMS, Push and Web Push. This has made it easier to run event-based and personalized campaigns at scale instead of managing each channel separately. The AI-powered features also help us analyze campaign and journey performance faster and identify opportunities for optimization, making our CRM decisions more data-driven. Review collected by and hosted on G2.com.