Appcues Reviews & Product Details

I can share info with clients, and segments simplify picking target criteria. I use Appcues to send communications to customer admins of our LMS. Review collected by and hosted on G2.com.

The UI is super confusing, and the editor is clunky. Translations are a pain to work with, and triggers take forever to appear. The redesign hid a lot of things I needed and put things I don’t use or understand in front. It was a mess: we had all our notifications for the year set up at once, but there were no migration tools, so I had to redo everything, and things don’t appear the same now. The initial setup was needlessly complicated because of how the UI was set up. Competitors seem easier to set up and manage. I’d like Appcues to be much more flexible and suitable for AI workflows. Review collected by and hosted on G2.com.

I like how easy Appcues is to use and its multilingual support, which is very useful to us because we manage a global platform in several languages. It helps us reduce the time needed to develop user guides to zero: the process used to be so labor-intensive that we could hardly publish them within a reasonable time. Now I can edit them in real time and speed up our time to market. Setting up Appcues was easy, too. Review collected by and hosted on G2.com.

When it comes to AI, we’re exploring the new opportunities, but for now we haven’t yet figured out how to make the best use of them. Review collected by and hosted on G2.com.

I like that Appcues is fast and lets me do things in my product without needing engineering resources or waiting for a sprint, which gives me more control as a product manager. The analytics are at the right level to help me see what’s going on and take action. I can deploy surveys right in the app and get quick directional insights from users while they’re in the product. I also like the onboarding checklists and tooltips for creating a personalized experience. The tutorials were helpful, and the available support helped me do most of what I needed on my own. Review collected by and hosted on G2.com.

Some of the Appcues flows don’t offer the same analytics. With Checklists, I can only see how many users clicked on them or completed the items. I’d love to segment that data and see it over time, so I can tell whether a change to the checklist leads to higher completion or engagement. Review collected by and hosted on G2.com.

I value Appcues for around-the-clock user support and for cutting down onboarding specialist time. I like that the AI co-pilot can analyze content and results, edit flows in bulk based on instructions, and help spot errors in settings. I also liked the clean design of the first version. I found the initial setup easy, though it can be challenging depending on your data structure. Review collected by and hosted on G2.com.

I don’t really like Appcues’ new design. It’s a bit heavy on the eyes and harder to read; I liked the clean design of the first version. The initial setup was easy, but it can be challenging depending on your data structure. Review collected by and hosted on G2.com.

I use Appcues to create in-app pop-ups and flows to promote webinars and get customers to register. It’s been really easy to create them, and it feels pretty seamless for my use case. I like that I can reach customers inside the product they use every day, so they can see our messaging without going somewhere else. Setup was very simple for my use case; after my team showed me how to create a flow, I haven’t needed to ask for more instruction. Review collected by and hosted on G2.com.

I feel like I need to dive deeper into Appcues’ other use cases. My use case is pretty small, though I’ve already thought of some ways I could expand it. Maybe that’s a me thing, and I need to discover more of the product. Review collected by and hosted on G2.com.

I like the Appcues’ MCP and home page quite a bit, especially being able to query it through other AI tools. I also like how easy it is to query the home screen to find segments and understand how my Appcues experiences are performing as we launch. It saves me time, helps me find the right segments with confidence more quickly, and lets me get answers conversationally when I might not know how to find them otherwise. I can use behavior-based segments and in-product guides and messages to understand what users need and send targeted communications across channels. From a user point of view, Appcues also made sense intuitively. I think the visualizations, dashboards, home screens, and queries keep improving. Review collected by and hosted on G2.com.

I haven’t used Appcues’ email experience much, but I’d like to explore it for segmented email messages, not just in-product guides. I’d also like to understand how Appcues can map multiple touchpoints across in-product guides and emails. Review collected by and hosted on G2.com.

Being able to add in-product messages directly into our software is very convenient Review collected by and hosted on G2.com.

It can require some coding that I wish was more out of the box. Review collected by and hosted on G2.com.

I use Appcues for onboarding, and it saves development time. It’s easy to implement and doesn’t require a heavy lift. It integrates into our product easily, and anyone can implement it, which frees up engineering time. Setup was pretty easy and didn’t take a lot of time. Review collected by and hosted on G2.com.

I’d like more customization in the Appcues layout. I also wish I could use Appcues on elements that appear based on user actions, since it currently only anchors to pages or elements that are permanently on the page. Review collected by and hosted on G2.com.

Integration with Automation and AI tools made easy trough API call and clear documentation Review collected by and hosted on G2.com.

I don't know about the pricing. The UX in the builder feels mechanic, you never now when you are editing, if you are using moc data or you are doing something that will be pushed in production Review collected by and hosted on G2.com.

The ability to build and deploy in-app experiences without engineering involvement is the biggest win. As a marketer, I can design, test, and publish flows entirely on my own timeline. It removes a major bottleneck and lets us move faster on product-adjacent initiatives like feature announcements and user education. Review collected by and hosted on G2.com.

The feature set is so robust I worry I'm not using the tool effectively enough! Review collected by and hosted on G2.com.