Appcues Reviews & Product Details

I love how Appcues efficiently supports building onboardings, walkthroughs, and surveys while also tracking events. Its intuitiveness is a significant advantage, making it easy to use, which enhances our ability to onboard users quickly and gather their feedback efficiently. The flexibility of Appcues stands out because it allows me to cater to various product requests and create different flows and surveys, adapting them seamlessly to different topics and pages as needed. I appreciate that the initial setup of Appcues was very convenient and straightforward, and having the opportunity to review the setup with the Appcues team further added to the ease of adoption. Overall, I find Appcues to be exceptionally valuable, especially after comparing it with other products like Gainsight, and I can confidently recommend it to friends and colleagues. Review collected by and hosted on G2.com.

I would like to receive notifications when my Appcues flows encounter issues. Currently, there is no automated alert system to inform me if something breaks during a flow. An email notification system that specifies which flow and at what stage the error occurs would be beneficial. Review collected by and hosted on G2.com.

The Customer Support team is absolutely the best thing about Appcues. They always take you seriously, and escalate to the Tech Support team when needed, to give you the best possible solution. They also work based off of user feedback, so everything you input, they take into consideration as a future improvement. There's a lot of possibilities with the features they offer, I really like their product offering as it's in-product and out-of-product, with the same user base. So it's easy to keep an overview what you're sending to whom, and what they've already received. I use Appcues weekly, if not daily (depends on projects). Review collected by and hosted on G2.com.

Their CS-team is mostly US-based, which sometimes makes it difficult if you're having a pressing issue but they are unavailable during (most of) your working hours, being based in the EU. Localisation is also not available in all features, or the way to use it can be a bit more tedious. Review collected by and hosted on G2.com.

Their CSMs will help with everything -- great! Review collected by and hosted on G2.com.

It is hard to know what level of customization is viable from the outset, and it takes some time to set up your own personal cues/tracking beyond the OOTB. Review collected by and hosted on G2.com.

I really like how user-friendly the build interface is in Appcues. The flows are especially valuable because they fulfill a large number of product and marketing needs, while still being really easy to set up. It's a powerful tool that we're excited to continue to explore. Review collected by and hosted on G2.com.

We have several different teams using Appcues, so it would be great if we could standardize what back-end settings users configure to help prevent errors. Review collected by and hosted on G2.com.

Banners. Less obtrusive. Once installed fairly easy to use. Review collected by and hosted on G2.com.

The implementation REQUIRED us to hire JS Developers. It was lengthy and confusing to set up. We felt we had no help from Appcues because you expressed that you don't have a way to know of proper placement for the code, etc. I offered to create you an acct but it became clear that implementation was more like buying the car and engine seperately. Review collected by and hosted on G2.com.

Appcues has greatly improved our team's workflow, easy to use interface, ease of integration have been gamechangers for team performance. Review collected by and hosted on G2.com.

Nothing to mention at this time, but I always think there can be improvements made on the customer support side of any product. Review collected by and hosted on G2.com.

The experience got improved a lot, previously when we access some pages, it may sometime to load, but now the entire platform is loading much faster, no matter how big data we are fetching on the page. Also the localization feature helps us a lot to show messages, banners at the right time. Review collected by and hosted on G2.com.

Appcues still not into AI yet, as all the products are now focusing AI features, appcues may need to work on it make the work more easier. Review collected by and hosted on G2.com.

Appcues has made it really easy for our Product Marketing team to build onboarding flows and in-app messages without needing developer support. The interface is quite simple and intuitive, and anytime I had questions, their support team was quick to help. Overall, it’s a great tool if you're looking to help users reach value faster. Review collected by and hosted on G2.com.

A couple of things I’d love to see improved: right now, all the flows are a bit scattered — having folders or a better way to organize them would make a huge difference (which I hear might be coming soon). Also, adding sentiment-based triggers would put it even more on par with some competitors. Review collected by and hosted on G2.com.

Easy to use.

Easy to implement.

Very responsive with customer support.

Documentation is easy to read and find in their support section.

The features are getting better.

We use the app every day, and when a new user signs up.

The integration is easy for all types of apps or websites. Review collected by and hosted on G2.com.

It takes time to learn the flow creation process.

Not enough pre-made templates to get an idea of how a flow should look. Review collected by and hosted on G2.com.