Appcues Reviews & Product Details


What is Appcues?

Appcues makes it easy to deliver exceptional user experiences at scale, leading to happier customers and accelerated business growth. Using our Product-Led Growth Platform, anybody can publish beautiful and personalized in-product experiences in minutes, measure the impact on key business results, and know when and how to intervene with a human touchpoint. From IBM to OpenTable, thousands of businesses trust Appcues to onboard and engage users, provide scalable self-service support, announce new features and promotions, and collect real-time contextual feedback. Backed by Sierra Ventures and Accomplice, Appcues enables product-led growth for every business. For more information, visit Appcues.com.

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Appcues Profile Details

Appcues Profile Details

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Provided by:
Ali Haris

Website
www.appcues.com
Related Links
Q&A
Languages Supported
English
Vendor
Appcues
Company Website
Year Founded
2013
HQ Location
Boston, MA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
75
Twitter
@appcues
Twitter Followers
5,551
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Companies Using Appcues

HubSpot
Segment
Unbounce
Justworks
Square
Lydia
NoRedInk
Sounday
Weebly
Yotpo
Dynamic Signal
KISSmetrics

Appcues Reviews

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1-25 of 79 total Appcues reviews
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Sr. Product Marketing Manager
Enterprise
(5001-10,000 employees)
Validated Reviewer
Verified Current User
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"Great Onboarding and Feature Adoption Tool"

What do you like best?

1) The Ease of building and launching

2) Can execute with a lean team

3) Has a great customer success and support team that you can rely on

What do you dislike?

I would like more indepth analytical Insights displayed within the Appcues UI itself. Currently we get a high-level view within Appcues and for a more detailed view, we require to download a .csv or excel file which is a bit cumbersome.

Additionally, Appcues isn't optimized for localization and that is something we would love to have as we are in the global market space.

What problems are you solving with the product? What benefits have you realized?

Appcues has come in hugely instrumental during our first and second quarter this year, both from a planning and execution standpoint. We became Appcues customers towards end of Feb, 2019 and by March we had launched our first big initiative -onboarding, with a team as lean as 2 and half people. Since then, we have been able to launch 2 additional initiatives. Both of which have created great awareness within our customer base. And we continue to monitor the impact and adoption. All this was also possible because of their great customer service that helped walk us through every step.

Appcues has a simple intuitive builder interface that allows us to quickly create, launch and iterate on our initiatives. We can gather both high level and detailed insights that can help us interate and improvise. We are very happy with Appcues and now our other business units are also looking to get on the Appcues train as well..

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Customer Support Manager
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Easy to use, fast results!"

What do you like best?

In my time using Appcues, it has been incredibly intuitive to use. From creating my first "test" flow, to designing more complex groups of flows that adjust based on user selections, it has been a breeze to use. It is also incredibly versatile when it comes to personalizing and targeting flows to specific groups of users.

What do you dislike?

One pain point that I have experienced is in the way Appcues interacts with our site. On many pages, users open and close windows without actually navigating away from a specific URL. This can make it tricky to guide users through processes that require the opening or closing of windows and menus. There are workarounds, such as stringing different flows together, but it does make the build experience a little more time consuming and difficult.

What problems are you solving with the product? What benefits have you realized?

We have used Appcues in a couple of different ways. We have used it to simply support the launch of a new solution or an enhancement, to provided targeted support during beta testing, and to provide reminders and updates to users. We have barely scratched the surface, and eve have plans to create a "choose your own adventure" set of flows, that allows users to select the amount of details in a walk through based on their comfort level with our applications.

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Director of Sales
Internet
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Big fan of Appcues"

What do you like best?

The team at Appcues is super smart and very responsive. They have some of the best content in the business. Oh, and their product is killer. Super easy to use on both the admin and the flow builder side. We have gottena ton of great feedback from our users on our new onboarding flows. Excited to get more sophisticated with our in-app communication and guidance strategy.

What do you dislike?

The flow builder can be slow and you may need to do a hard refresh at times. They have made some solid improvements on this in a short timeframe, however.

Recommendations to others considering the product:

Consider whether you want a one-stop-shop product suite or point solutions connected through something like Segment. We opted for the latter and for a small company it has proved to save $ and time.

What problems are you solving with the product? What benefits have you realized?

Guiding users through our core onboarding flow to help them get up to speed on the product and shorten time to value. Users have a more white-glove experience now with context and educational messages. We have driven up new user activation and retention, but we are only scratching the surface of Appcues' potential.

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VP of Product
Information Technology and Services
Small-Business
(11-50 employees)
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Verified Current User
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"Appcues: Intuitive, Beautiful, Fast"

What do you like best?

The ease and speed that you can crease/ launch flows up w/ decent customization. Their support and customer success team is really helpful and quick to respond. Lastly, you don't have to be a developer to utilize this product, though it helps to have a few dev resources to lean on!

What do you dislike?

No branching logic (which may over complicate the product to be honest). I also think some of the features could use a few more customization options such as finer text positioning. Lastly, the analytics and management portal is a little weak with not much easy visibility to flow analytics. Seems more focus is on the creation side of the house.

What problems are you solving with the product? What benefits have you realized?

We have a fairly complex product and so taking our users through a tour is vital so our users can gain full value. It's easy to use and deploy so we don't have to sink a lot of engineering resources to create flows.

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Software Development Manager
Mid-Market
(51-200 employees)
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"User onboarding with Appcues: a breeze"

What do you like best?

Appcues makes it super simple to drop in tooltips, feature tours, announcements and more into your web application with easy to use widgets, zero-code and all on-the-fly, without the need to push through Dev, QA, and into Production.

What do you dislike?

The downside is you're relying on a 3rd party web service, but that's a VERY small price to pay to implement and manage user onboarding as simple as Appcues makes it.

Recommendations to others considering the product:

It's worth trying for small development teams that manage and develop for web applications. It really does make user onboarding super simple.

What problems are you solving with the product? What benefits have you realized?

User onboarding made simple. You're removing the management of help tooltips, feature tours and announcements from your web application and into the hands of Appcues, which makes it super simple to deploy and even target to specific users, groups, customers, etc.

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Product Analyst
Computer Software
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Fantastic for in-app customer communication"

What do you like best?

The granular targeting supported by Appcues is tremendous; you pass a wide variety of user attributes to Appcues and use that to segment your user base with enterprise level precision.

What do you dislike?

Our tool is built on AngularJS, and as a Single Page App, targeting can be tricky. In our case, we needed to be extra careful with our implementation of the tool to make sure that the flows fire properly, as there are no real page changes to trigger the flows.

Recommendations to others considering the product:

If you need targeted communication with your users while they're using your app (and, if you have an app, then you do), definitely check out Appcues. Again, their targeting is granular, but be prepared to do some non-trivial integration with your database to pass all the desired attributes about your users. There is a lot of strong out of the box functionality, but to really maximize the potential of this product, you'll need to do some strategic planning about how you want to implement it. The reporting isn't as robust as I would like, basically just a downloadable CSV of user interactions with your flows, but, given the trajectory of the tool in the year that I've been using it, I expect that to be on the roadmap, and likely to roll out in the next 18-24 months. In the meantime, you can hook up the CSV to PowerBI, or whatever analytics tool you use.

What problems are you solving with the product? What benefits have you realized?

We were looking to improve customer engagement with the tool, thereby improving retention. So far we've seen significant improvements with customers adopting desired behaviors within our products, and those increase the more we refine our flows.

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Lead Product Manager - Site Optimization
Internet
Mid-Market
(201-500 employees)
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Verified Current User
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"Great tool "

What do you like best?

It is very easy to use and once the script is installed you don't need a dev ressource to launch new flows.

You can customize your flows with your colors and add images, videos or gifs.

They have great ressources on how to get started, how to create a great onboarding experience and best practices around onboarding.

What do you dislike?

The builder to create your flows is a bit slow and can be a bit buggy. Also appcues is not visible if your end user has ad-blocker which can reduce its impact depending on your customer base.

Also the flow is a bit slow once on your plateform.

What problems are you solving with the product? What benefits have you realized?

New user onboarding and Product tour

New feature announcements + feature tutorials

Net Promoter Score

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Director of Customer Relations
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
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"Appcues = Game Changer"

What do you like best?

Appcues' simple and straightforward functionality has made it easy to use and implement, allowing us to see quick wins with using this software in our business. The Appcues team is friendly, outgoing and super responsive to us. They took the time to understand our business goals from the very beginning of the sale and well beyond our purchase to help guide and ensure our success, which is definitely one of the reasons we chose them!

What do you dislike?

I don't dislike anything about Appcues! There are some enhancements that if implemented could make it an even more powerful too, such as: a scheduling feature, more robust criteria for setting goals and more branching techniques for flows. Additionally, we did have to write a customer API to serve our user properties to appcues, but that seemed expected. Even before that work was implemented, though, we were able to see a return on our investment with this software!

What problems are you solving with the product? What benefits have you realized?

We've used Appcues to support both a freemium period with one of our solutions and a beta period for an enhancement. The results of both of those have been a higher level of engagement with the features themselves, as well as, a significant difference in support requests that we would normally receive if we were not using Appcues. Additionally, we've had several outstanding success stories with using Appcues as part of our iterative process reviewing support tickets, knowledge base searches and the overall customer voice. Implementing Appcues has overall impacted our support requests with a 22% reduction in support tickets!

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U
Mid-Market
(51-200 employees)
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Verified Current User
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"Easy to Use & Better than our old provider"

What do you like best?

I like how intuitive it is to use Appcues and easy to customize. With other products it can be really difficult to create flows that move between pages or adjust formatting. With Appcues, it's really simple for everyone on our team to contribute to customer guides.

What do you dislike?

Like any new tool, it tooks us a little while to adjust from our old provider. The format and style was a bit different. Even though it initially took us a long time to set-up, once we got going it became very simple to use.

Recommendations to others considering the product:

Great for anyone involved in the customer experience of software clients, not just for a product team - it's super easy to use.

What problems are you solving with the product? What benefits have you realized?

I no longer need to approach my product team any time I want to make improvements to the customer experience in the product. Now our Customer Success team can move quickly as we see product updates or other gaps in the customer experience to make changes.

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Growth
Mid-Market
(51-200 employees)
Validated Reviewer
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"Great onboarding and user education tool"

What do you like best?

Appcues works well with our software. It allows our team to onboard new users effectively and call attention to new features and product updates. After somewhat of a steep initial learning curve, Appcues is an intuitive product that multiple team members can use. Each PM on our team takes ownership of flows for their respective projects, which speaks to the former point about it being intuitive and fairly easy to navigate.

What do you dislike?

The initial learning curve for our team took some iterating, but the Appcues CS team was attentive and eager to help us sort through various issues and get things up and running.

Recommendations to others considering the product:

Great product and great execution and attention from the team. We have seen consistent improvement with the product and have confidence it will continue to improve.

What problems are you solving with the product? What benefits have you realized?

We have increased our activation and retention metrics through initial onboarding flows. As an early stage product, we are constantly changing and updating it and adding new features, so having a tool that lets us be intentional about guiding users to those new experiences is a great benefit to us.

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U
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Great experience! Appcues is very user friendly and effective!"

What do you like best?

I like how effective the results of our flows have been, within the first weeks of publishing flows we had multiple customers saying how helpful it has been for them.

What do you dislike?

Some of the building tools can be touchy. Small things such as a few times when we published flows they would some how remove a space here and there we would look at the flow in the editor and it would show fine but we would have to delete the space and add another space for it to reflect on the published version. Reorganizing a module seemed to only work when I moved the module to a full screen module versus the other module types wouldn't let me rearrange the section on the module. Neither of these were big deal, just minor things.

Recommendations to others considering the product:

Great way to effectively release announcements and in App guidance with minimum development involvement.

What problems are you solving with the product? What benefits have you realized?

Customers are being guided through how to use our software and are providing positive feedback with the roll out of appcues. We also have used it successfully to notify users of feature releases.

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Customer Success Advisor
Mid-Market
(51-200 employees)
Validated Reviewer
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"Fun, Intuitive Way to Build In-App Tours"

What do you like best?

Appcues has done all the coding in advance so that Customer Success or other non-technical departments can create a helpful onboarding experience for their users. The tool is flexible, powerful, and (understandably) easy to be onboarded into and start using. For a creative type, it's even fun to use!

What do you dislike?

Despite it being a code-free solution for non-technical people, and having a wealth of its own onboarding assistance, Appcues can be a bit tricky to use at times. Any tool this powerful and flexible will have its issues. There are occasional minor bugs and some use cases that simply aren't supported--sometimes because Appcues staff has deemed that it's usually not a good idea to use the tool that way, but it can still be a little inconvenient.

Recommendations to others considering the product:

Go through the Onboarding Academy and make full use of their documentation and the advice on their blogs. They have a wealth of knowledge about onboarding and UX. Also, don't be afraid to chat with their support team and success reps. They are really nice, helpful, and great to work with.

What problems are you solving with the product? What benefits have you realized?

We currently offer personal onboarding calls to all our customers, but as we scale and expand ever more into countries with opposite time zones, we need to shift to a lower-touch, scalable approach. We've used Appcues to create onboarding flows as well as feature announcements (previously, we simply weren't announcing most features until it came time for the quarterly emailed release notes). We're able to create tours quickly within our CS team without taking up precious developer time, and we can coordinate with marketing to align these tours perfectly with our UI and branding. Appcues offers additional resources too, such as their Onboarding Academy, which has made us think deeply about our strategy and get into the mindset of our users even more. I would say it has even caused the different departments in our company to be better aligned and more focused on the overall customer experience.

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VP Product Management
Information Technology and Services
Mid-Market
(51-200 employees)
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Verified Current User
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"Good product headed toward great"

What do you like best?

It is relatively easy to use and allows us non-programmers the ability to put up announcements and product walk throughs quickly and easily.

We have added our own targeting criteria which is really powerful for us. So we can target users based on their usage so far of our product and show them the very next step they should take. This allows us to be very specific with our instruction.

What do you dislike?

When you target something on one URL (Like your demo or developer site) and then push it live to another URL the editing capability always launches on the URL you built the flow on. If a flow is only showing on one URL then the editing should launch on that URL.

I have had to have a UI designer from my company help me with the "look and feel". I have had trouble with some of their built-in tools to control the borders around my tool tips.

Their tool uses a browser extension to place and create tool tips and modals. This has taken some getting used to for sure. When I hit the "Shift" button to use controls on my web page it opens in a new browser instead of the one I'm in making it very hard to edit flows sometimes. Sometimes I just have to back all the way out and go back in. This relates to the URLs, I believe.

What problems are you solving with the product? What benefits have you realized?

Onboarding users that sign-up for a free trial of our service. We have seen an increase in the usage of our product since using AppCues but we have made other changes that may have caused that increase. But this functionality is considered "table stakes" for us meaning we just have to have it.

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Director of Product, B2B
Marketing and Advertising
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Great product - amazing it is not even more widely known"

What do you like best?

Appcues allows you to deploy in-application marketing to your users without touching code. It makes doing in-application marketing (often the most effective) as easy as lifecycle email marketing.

We started using Appcues because we were actively looking to build in-application marketing messages ourselves, our VP of Engineering convinced us to search for a vendor that could do this "off the shelf" rather than building a custom solution.

We found Appcues, thank god: it has saved us weeks if not months of engineering time. Appcues integrated with our Segment installation giving us unrivalled targeting data, it is almost absurd how many dimensions you can target from within Appcues.

What do you dislike?

I wish there were more design patterns - I would love to inject Appcues content natively within the webpage, rather than in a modal.

I think the reporting (big investment area in 2017 and 2018) is a little light. We use Heap and SQL to do most of the analysis, and that works ok: but I'd love more functionality such as conversion goal tracking: worth noting that this feature came into Beta in December 2017, and will update my review as we test it - but looks great so far.

Recommendations to others considering the product:

Run a pilot - you'll be impressed!

What problems are you solving with the product? What benefits have you realized?

Appcues helps us drive product adoption and user engagement.

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Senior Product Manager
Marketing and Advertising
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Appcues powers up all your experimentation"

What do you like best?

Super easy to use. It is primarily used by users with no technical background that feel really empowered by delivering meaningful experiments in our user experience without having to depend on Engineering.

The integration with Segment allows us to power up extremely detailed experiments (i.e. show this message only to users that have done A but not B, whose account has spend more than C and that are using the dashboard in language D).

In the last year they have added a lot of options to simplify the customization and styling of modals, which usually required some coordination client side.

What do you dislike?

Nothing. I like that it is extremely focused on solving just one problem and doing it right, instead of trying to become a Frankenstein product that solves for everything (like other personalization products).

Recommendations to others considering the product:

The integration is really easy. I would recommend anyone considering it to just take it for a spin.

What problems are you solving with the product? What benefits have you realized?

We added Appcues to our mix around 2 years ago. At that point I think we were one of their earliest customers.

We have a multi-app user dashboard, where the vast majority of users are totally self-service and with a wide range of knowledge about both the platform and the industry.

We are also a fast moving team, where at any given time you could have a good number of small and large sized experiments running

Appcues is a really easy way of consistently deploying navigation and conversion experiments without having to block Engineering resources.

We have used Appcues for a wild variety of use cases and it always delivers.

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Sr. Customer Marketing Manager
Computer Software
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Continually improving, great asset for marketers"

What do you like best?

Appcues gives me the ability to message to our users without having to fit into an engineering sprint cycle. It's been an invaluable tool for the Marketing team to reach customers with important updates about events, the product, and new content.

What do you dislike?

While it's getting better, the product is not super intuitive. Reporting requires some handholding and toggling between sections takes too many steps. Luckily, their support has been top notch to help overcome some of the UI issues.

What problems are you solving with the product? What benefits have you realized?

We launched our NPS survey in-app with Appcues and tripled the number of responses in half the amount of time. Appcues is working on refining this NPS product and does an excellent job facilitating and implementing customer feedback. We're beginning to use Appcues directions in areas of our product that often result in support tickets but haven't done enough testing to see the impact of that.

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Church Engagement Lead
Philanthropy
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Appcues is a no-brainer!"

What do you like best?

Appcues provides us with a low-cost, low-energy solution for reaching our brand new customers. It's inexpensive, simple to set up and SUPER effective. Once our modal was ready to publish, it only took one of our developers about 7 minutes to link it to our system and set it live.

What do you dislike?

There are few things that I dislike about Appcues, but sometimes it can be tricky to get a modal to look exactly the way that you want it to. For example, I find that there are very few font sizes and styles to work with. So if you're using an image of your product in the modal, you may not be able to match the Appcues font to your product font.

Recommendations to others considering the product:

You need to give it a try!

What problems are you solving with the product? What benefits have you realized?

With Appcues, we've essentially eliminated new user phone call/email inquiries. We're able to reach them proactively as soon as they complete their account registration and walk them through crucial steps to success.

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Product Manager
E-Learning
Small-Business
(11-50 employees)
Validated Reviewer
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"Love Appcues!"

What do you like best?

Appcues is a great tool. It is extremely user-friendly, allowing you to create impactful flows that help deliver messages, info and helpful tips directly to your customers. The people at Appcues have been amazing since day 1, always checking in to ensure we found success with their product. I have nothing but good thing to say about Appcues!

What do you dislike?

There are one or two UX improvements I would make but overall I can't say there is much I dislike!

Recommendations to others considering the product:

Try it out and I bet you will love it! It is one of the easiest tools to adapt to.

What problems are you solving with the product? What benefits have you realized?

We have been using Appcues to deliver our new release announcements. Being a fast growing software company, we release features usually every week or every other week. It is extremely important we keep all our clients informed and up to speed on the platform's most recent capabilities. We need to be able to easily and quickly inform people of these releases in-app and with context. Appcues has allowed us to ensure people are in the know at all times.

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UC
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Communication/training made easy for right when your clients need it."

What do you like best?

I love that as a non-developer I can train/inform our clients about additions to our tools. Getting our development team involved in anything is a process, but Appcues was an easy one time set up and then all I have to do is spend 10 minutes setting up a flow and now I can show whatever customers I want to a new feature!

This is an NECESSARY tool for any SaaS company. If you dont have in-app training/walkthroughs then you are not going to captivate your audience, or help inform them of changes you make. We hardly ever email our clients because we can let appcues tell them what is going on right from the system.

What do you dislike?

I dont think I have anything I would say that I dislike. The software is constantly being updated and they do user tests with their clients to make sure everything they release is user friendly.

What problems are you solving with the product? What benefits have you realized?

Solving the issue of informing clients how to use our application, or walk them through new features. Also collecting NPS with Appcues

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Many Hats
Marketing and Advertising
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
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"Easy Onboarding, announcements and in app help"

What do you like best?

Appcues is a breeze. From the easy way to install and get ready; to its UI, UX, documentation, customer support, and integrations. Appcues Is very intuitive with a really good visual approach. The hubspot integration is a killer feature that lets you round up the user experience in your own app.

What do you dislike?

Appcues is an almost a perfect 10 tool. I'm waiting/hoping to see a set of features, and given the way this tool is growing, i'm pretty sure those features/improvements/integrations will happen soon.

Recommendations to others considering the product:

Integrate Appcues right now to your app/web app, forget about coding and start creating a better customer experience in a visually pleasant way.

What problems are you solving with the product? What benefits have you realized?

User onfoarding, feature tutorials, in app help, user education, integration with hubspot to send personalized emails related with user experience.

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Product Manager
Computer Software
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Incredibly easy to set up and useful for non-technical PM to test user onboarding "

What do you like best?

The ability to quickly create flows and test them have been super useful. The pre-loaded templates to help us think about onboarding our users, survey functionality to run NPS, and beautiful designs make using App cues a no-brainer. It saves us tons of dev resources to focus on revenue-generating features.

What do you dislike?

The team is working on this, but better user level analytics would be nice to have.

What problems are you solving with the product? What benefits have you realized?

Improved retention. We do this by better onboarding for quicker activation, and measuring NPS to drive customer success initatives .

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Digital and Product Marketing Specialist
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Amazing platform to collect customer feedback!"

What do you like best?

The best part about using appcues is that it makes it so easy for you to collect customer feedback and work on it to help improve your overall product.

What do you dislike?

There is nothing as such I dislike about Appcues.

Recommendations to others considering the product:

If you are looking for a tool to implement getting customer feedback in an easy and smooth way for your product, go for it!

What problems are you solving with the product? What benefits have you realized?

One of the main business problem appcues solves for us is that it makes getting customer feedback very easy. Otherwise getting honest feedback on email is very difficult.

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Product Manager
Information Technology and Services
Mid-Market
(51-200 employees)
Validated Reviewer
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"Loveable product and awesome team"

What do you like best?

Simplicity and ease in creating engaging content. The chrome flows plugin makes it quick and easy to build content in a wysiwyg interface.

What do you dislike?

Until recently we were not able to production test the flows without acting as a real user. This change has now been delivered and works well.

What problems are you solving with the product? What benefits have you realized?

We are able to focus our developers on building core value for our clients leaving the communicating, advertising, training and on-boarding to our product marketing and product managers. Meaning we can deliver more value to our clients and get the most from our dev resources without them having to build in training and on-boarding capabilities for every feature.

This really helped us when launching our platform redesign and auto onboarding initiatives.

Launching a redesign of our application.

Auto onboarding customers

Announcing product launches

Mini surveys

NPS

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Product Marketing (SaaS)
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
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"Really good user experience!"

What do you like best?

Appcues flow builder is easy to use because you don't need to code to make a good onboarding or feature announcement. You can start building onboardings in a minute and make it online with only a few clicks. And you don't need to leave the page where you're at! I strongly recommend using Appcues.

What do you dislike?

I've faced some issues during the building process, but it was correlated to front end configurations. I recommend the users to involve the onboarding building process at the development stage, otherwise the product will not be developed with the mindset and preparation to have a seamless building process for onboarding and it will generate rework.

What problems are you solving with the product? What benefits have you realized?

User retention and feature adoption. I've reduced time to first value from 1.1 hour to 6.8 minutes.

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Client Success Manager
Computer Software
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Changing how we provide support"

What do you like best?

We are really liking how we can create customized walk through for our clients to send in a live chat or email that takes them through a step by step process. It's also changing our Knowledge Base to have those walk through links available for anyone looking for help.

What do you dislike?

There are some section of our site that don't easily allow an embedded flow.

What problems are you solving with the product? What benefits have you realized?

We've completely revamped our new user onboarding, and Appcues allows us to better track A/B testing and completion rates. For my team, we are focused on making the training and support of our product easier for our clients.

Appcues Features

  • Survey Implementation
  • Data Analysis
  • User Segmentation
  • Multi-Language Support
  • Behavior-responsive Messaging
  • Audio-visual Walkthroughs

Appcues User Ratings

8.8
Ease of Use
Average: 8.7*
9.1
Quality of Support
Average: 9.4*
8.7
Ease of Setup
Average: 8.8*
* Digital Adoption Platform Category
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