We've internally branded Apty as 'Alfred' - a little helper we've integrated into ServiceNow, Workday, and Salesforce. During the time of implementation, we had a ton of incredibly positive feedback, as it was finally teaching our user base how to use our SaaS software the *right* way. It has streamlined how we implement new workflow processes and has greatly assisted not only our non-technical users, but also our back-end corporate teams to help be reminded how to perform certain tasks.<br><br>There was a lot of work put into our onboarding experience, primarily when it has to do with benefits. In Workday, the process is long and arduous and can take many hours to complete start-to-finish. With Apty in place, we reduced our call volume of benefits-related questions (during onboarding & open enrollment) by 60%. We have seen continued success with Apty. Review collected by and hosted on G2.com.

For sites with a ton of complexity or bespoke web solutions on their site, Apty can have a hard time identifying the right elements to attach to. It sometimes is also a bit challenging to use for larger processes, both from the administration/maintenance perspective and initial implementation. Review collected by and hosted on G2.com.