Jimo Reviews & Product Details

I like Jimo's capability to run experiences without any need for coding, which is a substantial advantage as it simplifies the process significantly. The no-code feature allows us to create and share user experiences without the need for any further development, allowing all teams to go live with an experience, simply by following internal guidelines efficiently. It's merely a one-time development effort, and once it's done, we have a ready-to-use solution that can be implemented as needed. This also means there's no dependency on ongoing development, thus eliminating any roadblocks. Furthermore, I appreciate that Jimo not only allows us to launch experiences but also lets us track their performance and how they are utilized and appreciated by users. This functionality helps in assessing how close these experiences are to our expected goals. I also find the initial setup of Jimo fairly easy, thanks to good documentation and a highly accessible technical and customer support team who are always ready to help troubleshoot any issues. Review collected by and hosted on G2.com.

I believe Jimo's potential in utilizing advanced tools like agentic AI for enhanced user interaction is not fully realized yet. There's a lot of room for improvement in how effectively users can employ prompting to unleash the tool's full capabilities. Although steps have been taken, the application of these features is still a developing area, and much like other companies, there's significant potential to refine and optimize this aspect to better understand and serve the users' needs. Review collected by and hosted on G2.com.

As a Head of Product, what impressed me most about Jimo is how easy it was to implement and start using right away. The UX is clean, intuitive, and efficient. Their team provides outstanding support, with a high level of professionalism throughout onboarding and adoption. They really understand the challenges product teams face when it comes to user engagement and feature discovery. Review collected by and hosted on G2.com.

Nothing major so far. I’d say some advanced customization options could be even more flexible, but the team is clearly listening and iterating fast. Review collected by and hosted on G2.com.

* Very easy to use even without trainings or implementation sessions as the admin panel is very well-thought and intuitive.

* Modernity of the design and the level of customization that allowed us to implement our branding

* Display and Visibility options to fully decide who, where and when we display the content

* The possibility to have a different and customized Resource center for our various areas in our product

* White label option as it's integrated to our product

* Analytics on views and clicks on modals especially but appreciate all the analytics

* Big shout out to our CSM who is always super available and efficient in providing solutions and help ( especially on more technical questions) Review collected by and hosted on G2.com.

* some repetitive tasks when we need to update all the Resource centers that were created : doable but time-consuming. Review collected by and hosted on G2.com.

Jimo has really helped us bridge a gap we had in communicating directly with our clients through our platform. We now have a simple, flexible way to share updates, collect feedback, and communicate during releases.

It saves us time, reduces the number of support tickets we receive, and enables us to understand better how our users interact with our product.

We particularly appreciate how easy it is to manage communications and feedback campaigns, the regular product updates, and the responsiveness of the support team. The integration with HubSpot is also a real plus. Review collected by and hosted on G2.com.

There isn’t much to dislike - we’ve been very happy so far. Some advanced analytics features could be further developed and personalisation related to translation, but the team is always listening and iterating quickly, which makes us confident for the future. Review collected by and hosted on G2.com.

Quick and easy to build new tours and modals.

They have a variety of different tools depending on your use case, I'm still discovering new ways to implement them into our software.

I like being able to build and preview our tours within our platform. Review collected by and hosted on G2.com.

Using segments and events can be a little finicky and requires a lot of testing to make sure it's working correctly. Review collected by and hosted on G2.com.

Easy to setup. Flexible (releases annoucement, CSAT, NPS...) Review collected by and hosted on G2.com.

Configuration of a pop-up could be easier Review collected by and hosted on G2.com.

The most useful thing about Jimo is its ease of use, which allows our teams to create or modify tours very easily and get insights quickly. The UI is also very good. Review collected by and hosted on G2.com.

I haven't really found any "less useful" things. I mostly use the Hints & Product tour part, in our use case we don't need more. Review collected by and hosted on G2.com.

Jimo’s no-code design builder makes it easy to create in-app guides, surveys, and banners. The tool is super userfriendly and the insights and analytics is a great help to drive user engagement. Plus, the Jimo team is fantastic—always responsive, open to feedback, and quick to solve any issues. Review collected by and hosted on G2.com.

There’s honestly not much to dislike! If there would be any questions or issues the amazing Jimo team is there in a second. Review collected by and hosted on G2.com.

Jimo is exceptional. It's extremely user-friendly, the features they implement are top-notch, and the support team is very receptive to feedback. Whether you're in the process of developing a web app or already have one in place, integrating Jimo is a must. It saves us a tremendous amount of effort and our users greatly appreciate its functionality within our app. Review collected by and hosted on G2.com.

There's not much to dislike. It would be nice to have an integration with Heap sooner, but I understand that's in the works. Review collected by and hosted on G2.com.

The quality of the tool and the clarity of the administration interface. Review collected by and hosted on G2.com.

The documentation of the implementation in an Angular application must be improved by not using window directly, by offering unit tests... Review collected by and hosted on G2.com.