# Jimo Reviews **Vendor:** Jimo **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.6/5.0 **Total Reviews:** 37 ## About Jimo Turn more users into power users with intelligent, no-code in-app experiences. Jimo is the AI-native Digital Adoption Platform built for B2B SaaS teams to drive more revenue, reduce churn, and delight customers by creating highly contextual in-app onboarding, nudges, and activation workflows. Without code, Product and Customer Success teams can build intelligent, in-app experiences that accelerate user onboarding, improve feature adoption, and reduce time-to-value. Jimo focused on: Low user engagement and high churn rates Overwhelming support queues with repetitive onboarding questions Poor feature adoption despite significant product investment Manual, non-scalable user activation processes Lack of actionable user behavior insights Smart Onboarding Flows: Personalized user journeys that adapt based on behavior Contextual Feature Nudges: AI-powered prompts that drive adoption at the right moment In-App Feedback Collection: Capture user insights directly within your product Product Announcements & Changelog: Keep users informed about new features and updates Behavioral Analytics: Understand how users interact with your product Trusted by leading product teams at Pennylane, Shippeo, and Zenchef, Jimo helps companies increase product usage by up to 60% while reducing time-to-value and support burden. Our Mission is to empower product, growth, and customer success teams to create frictionless user experiences that maximize engagement, retention, and revenue - no code required. ## Jimo Pros & Cons **What users like:** - Users value the **ease of use** of Jimo, enabling seamless experience creation without coding and efficient implementation. (13 reviews) - Users commend Jimo's **exceptional customer support** , noting its responsiveness and helpfulness in resolving issues quickly. (7 reviews) - Users value the **easy implementation** of Jimo, enabling quick setup and immediate impact without coding requirements. (5 reviews) - Users find Jimo to be **intuitive and user-friendly** , making it easy for teams to launch and manage experiences. (5 reviews) - Users praise Jimo for its **easy setup** , enabling quick onboarding and immediate value without technical barriers. (4 reviews) - Helpful (4 reviews) - Efficiency (3 reviews) - Flexibility (3 reviews) - Personalization (3 reviews) - Quick Setup (3 reviews) **What users dislike:** - Users are frustrated by the **lack of integration for mobile apps** , limiting Jimo's functionality to web only. (2 reviews) - Users experience **compatibility issues** and bugs with specific frameworks, leading to frustration and limited usability. (1 reviews) - Users find the **configuration complexity** of Jimo's pop-up features could be simplified for better usability. (1 reviews) - Users find the **difficult customization** of Jimo frustrating, impacting their overall experience with the product. (1 reviews) - Users find the **difficult usability** of Jimo frustrating, particularly in configuring pop-ups effectively. (1 reviews) - Feature Development (1 reviews) - Users note the **implementation difficulties** with Jimo, highlighting inadequate documentation and a lack of unit test support. (1 reviews) - Inaccuracy (1 reviews) - Lack of Guidance (1 reviews) - Users face challenges with **lack of integration** in Jimo, limiting functionality and user experience across platforms. (1 reviews) ## Jimo Reviews ### 1. Customisable In-App Surveys and Tours : Powerful, Though Sometimes Technical **Rating:** 3.5/5.0 stars **Reviewed by:** Colomban D. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Jimo?** Jimo is really useful for collecting user feedback through highly customisable in-app surveys. Jimo is integrated to zapier which is also really nice for us to be notified in real time when we get a survey answer. It also helps drive adoption of new features by letting you add temporary hints, as well as full tours and in-app experiences. On top of that, it comes in handy for addressing simple, specific client needs with a straightforward no-code solution, instead of having to ask developers for help. **What do you dislike about Jimo?** As all no-codes tool, it eventually gets technical at some point to target precisely the element you want in your page, for example. Our own AI tools are there to support, and so is Jimo's team when we face challenges. Performances are generally OK. **What problems is Jimo solving and how is that benefiting you?** Helps us getting feedback from our users, as it's getting harder and harder to get user interviews. The level of customization that Jimo offers is really helping to target the right survey at the right time, to make sure we get valuable insights without overwhelming the users. ### 2. Empowers Teams to Drive Impact Independently **Rating:** 4.5/5.0 stars **Reviewed by:** Philip S. | Product Design Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Jimo?** I love that Jimo makes our product and marketing teams more independent, giving them the agency to drive impact effectively. Jimo allows us to transform our product into a communication channel; whenever we launch new features, we can communicate inside our product in a relevant context, helping users understand the value quickly. Additionally, I enjoy how we can improve and iterate the onboarding experience rapidly. Jimo's analytics tools are also very helpful in tracking how our changes influence user behavior. **What do you dislike about Jimo?** Targeting elements when using Tailwind CSS can be a bit tricky; if this is done wrong, experiences don't show up or get blocked. More guidance is needed when an element is selected; the UI is not doing a good enough job yet, although support usually can guide which identifiers to include or exclude. **What problems is Jimo solving and how is that benefiting you?** Jimo reduces development costs and speeds up content iteration by freeing us from relying on developers. It empowers our team, improves onboarding, transforms our product into a communication channel, and allows in-context feature communication, making users quickly understand their value. ### 3. Effortless Onboarding with Easy Frontend Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Giovanna P. | Founder and COO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Jimo?** I use Jimo to create onboarding flows for my SaaS business and set up customer-specific experiences like banners and buttons. My clients need to understand our software instantly, and the tours feature in Jimo is great for that. What I like most is how easy it is to create experiences directly from my product's frontend. Without this feature, I would have to create tickets with our development team, which takes a long time and goes through lengthy QA flows. Jimo is by far the best way for running small tests or adding specific elements like buttons for selected clients. The initial setup was quite easy, just some initial lines of code, and even though it took extra effort to send all the audience information to Jimo, we only needed to do that once we better understood the system. **What do you dislike about Jimo?** The dashboard can be a bit hard to navigate - the fact that you don't see all your creations in one place, but have to search through 'banners', 'Tours' etc, can be a bit time consuming. **What problems is Jimo solving and how is that benefiting you?** Jimo simplifies onboarding and creates customer-specific experiences directly from my product's frontend, avoiding lengthy development processes. It's ideal for quick tests and targeted changes like pop-ups or buttons, allowing clients to grasp our software instantly with the tours. ### 4. Jimo - The Underrated Competitive Advantage Within Your Application **Rating:** 5.0/5.0 stars **Reviewed by:** Clemens-Josef P. | Dozent, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Jimo?** I appreciate the simplicity in using Jimo – without any training, different users can create entire modals or surveys. I particularly like the precise targeting of users. Jimo allows us to specifically run campaigns in various countries and thus reach exactly the users we want to reach. These functionalities make Jimo very valuable for us and comparable to a Meta Business Manager, but tailored to our tool. It is particularly noteworthy that Jimo can be used for various use cases and, with a bit of creativity, can become a competitive advantage in our own application. Additionally, the pricing is attractive, as Jimo offers many more possibilities for the same price than our previous tool. The initial setup was very simple and was completed by a developer in a short time. **What do you dislike about Jimo?** The CSV export for surveys cannot handle special characters, which means I have to clean up the CSV file afterwards. Special characters like ö, ä, ü, or similar are displayed incorrectly, e.g., &%?. Ratings by stars are not indicated by the number of stars in the CSV, which causes this column to lose its significance in individual analysis. **What problems is Jimo solving and how is that benefiting you?** I use Jimo for targeted in-app targeting, surveys, and alerts without training. It offers precise targeting and individual user attributes. Jimo offers many possibilities at a good price and is easy to set up. It facilitates marketing campaigns and creates competitive advantages. ### 5. JIMO the new modern and customer-friendly player for software integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Jimo?** Ergonomics, the modernity of the system, and the features: we are largely satisfied with JIMO. Integration with clients is very simple, and we quickly see when a tour is buggy or when it is not liked. In short, the solution is really great! **What do you dislike about Jimo?** I find that a search bar is missing in strategic places of the solution. For example, in the back-office or directly on the resources center, in order to search without having to go through the AI. And maybe also some performance slowdowns when we are in the back-office (we have 55 tours published, it can lag a bit). **What problems is Jimo solving and how is that benefiting you?** The integration of Zendesk was really anticipated at our place! And they are working on a Drive integration; it promises to be great! ### 6. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Antoine G. | Ingénieur - Développeur Fullstack, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 ### 7. No-Code Solution with Easy Setup and Robust Performance Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Soroush M. **Reviewed Date:** November 18, 2025 **What do you like best about Jimo?** I like Jimo's capability to run experiences without any need for coding, which is a substantial advantage as it simplifies the process significantly. The no-code feature allows us to create and share user experiences without the need for any further development, allowing all teams to go live with an experience, simply by following internal guidelines efficiently. It's merely a one-time development effort, and once it's done, we have a ready-to-use solution that can be implemented as needed. This also means there's no dependency on ongoing development, thus eliminating any roadblocks. Furthermore, I appreciate that Jimo not only allows us to launch experiences but also lets us track their performance and how they are utilized and appreciated by users. This functionality helps in assessing how close these experiences are to our expected goals. I also find the initial setup of Jimo fairly easy, thanks to good documentation and a highly accessible technical and customer support team who are always ready to help troubleshoot any issues. **What do you dislike about Jimo?** I believe Jimo's potential in utilizing advanced tools like agentic AI for enhanced user interaction is not fully realized yet. There's a lot of room for improvement in how effectively users can employ prompting to unleash the tool's full capabilities. Although steps have been taken, the application of these features is still a developing area, and much like other companies, there's significant potential to refine and optimize this aspect to better understand and serve the users' needs. **What problems is Jimo solving and how is that benefiting you?** I use Jimo to create user experiences without code reliance, enabling quick launches and performance tracking. It simplifies product communication and adoption, allowing for targeted campaigns and user engagement without development. ### 8. A Game-Changer for Product-Led Growth Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur B. | Product, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Jimo?** As a Head of Product, what impressed me most about Jimo is how easy it was to implement and start using right away. The UX is clean, intuitive, and efficient. Their team provides outstanding support, with a high level of professionalism throughout onboarding and adoption. They really understand the challenges product teams face when it comes to user engagement and feature discovery. **What do you dislike about Jimo?** Nothing major so far. I’d say some advanced customization options could be even more flexible, but the team is clearly listening and iterating fast. **What problems is Jimo solving and how is that benefiting you?** Jimo helps us drive feature adoption and collect contextual user feedback without relying on engineering resources. It allows us to communicate directly with users inside the product, at the right moment, which significantly boosts engagement and reduces time-to-value for new features. It's become an essential part of our product-led growth stack. ### 9. Intuitive, modern and impactful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Jimo?** * Very easy to use even without trainings or implementation sessions as the admin panel is very well-thought and intuitive. * Modernity of the design and the level of customization that allowed us to implement our branding * Display and Visibility options to fully decide who, where and when we display the content * The possibility to have a different and customized Resource center for our various areas in our product * White label option as it's integrated to our product * Analytics on views and clicks on modals especially but appreciate all the analytics * Big shout out to our CSM who is always super available and efficient in providing solutions and help ( especially on more technical questions) **What do you dislike about Jimo?** * some repetitive tasks when we need to update all the Resource centers that were created : doable but time-consuming. **What problems is Jimo solving and how is that benefiting you?** * Product adoption and knowledge * Customer Communications * Feedback collection * Upsells * Product updates * Call to action on pending tasks ### 10. A great solution to communicate effectively with our users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Jimo?** Jimo has really helped us bridge a gap we had in communicating directly with our clients through our platform. We now have a simple, flexible way to share updates, collect feedback, and communicate during releases. It saves us time, reduces the number of support tickets we receive, and enables us to understand better how our users interact with our product. We particularly appreciate how easy it is to manage communications and feedback campaigns, the regular product updates, and the responsiveness of the support team. The integration with HubSpot is also a real plus. **What do you dislike about Jimo?** There isn’t much to dislike - we’ve been very happy so far. Some advanced analytics features could be further developed and personalisation related to translation, but the team is always listening and iterating quickly, which makes us confident for the future. **What problems is Jimo solving and how is that benefiting you?** Before Jimo, we lacked a direct communication channel inside our platform. We also wanted an easier way to collect feedback, announce new features, and identify upsell opportunities. We initially considered developing our own tool, but we quickly realized that wasn’t our core expertise and preferred to focus on our product. ### 11. Great tool for driving feature adoption and discovery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Jimo?** Quick and easy to build new tours and modals. They have a variety of different tools depending on your use case, I'm still discovering new ways to implement them into our software. I like being able to build and preview our tours within our platform. **What do you dislike about Jimo?** Using segments and events can be a little finicky and requires a lot of testing to make sure it's working correctly. **What problems is Jimo solving and how is that benefiting you?** Feature adoption and discovery, collecting real-time feedback from our users, improving our users' onboarding experience within our platform ### 12. Super app to connect to your users **Rating:** 4.5/5.0 stars **Reviewed by:** karim b. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Jimo?** Easy to setup. Flexible (releases annoucement, CSAT, NPS...) **What do you dislike about Jimo?** Configuration of a pop-up could be easier **What problems is Jimo solving and how is that benefiting you?** Getting information on our user via CSAT and NPS. Sharing new product releases and features ### 13. Product Tour **Rating:** 5.0/5.0 stars **Reviewed by:** Tibalt J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Jimo?** The most useful thing about Jimo is its ease of use, which allows our teams to create or modify tours very easily and get insights quickly. The UI is also very good. **What do you dislike about Jimo?** I haven't really found any "less useful" things. I mostly use the Hints & Product tour part, in our use case we don't need more. **What problems is Jimo solving and how is that benefiting you?** Our product is an all-in-one cloud storage. Our beta tester users were only using the basic features of online storage, like upload, and share. We wanted to show our users that they could do more than that. Thanks to Jimo we were able to do a product tour to show the features that make us more than just an online storage. ### 14. Essential tool with outstanding support for product adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Tove L. | Growth Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Jimo?** Jimo’s no-code design builder makes it easy to create in-app guides, surveys, and banners. The tool is super userfriendly and the insights and analytics is a great help to drive user engagement. Plus, the Jimo team is fantastic—always responsive, open to feedback, and quick to solve any issues. **What do you dislike about Jimo?** There’s honestly not much to dislike! If there would be any questions or issues the amazing Jimo team is there in a second. **What problems is Jimo solving and how is that benefiting you?** Jimo helps to easily onboard new users, collect feedback, and improve feature adoption, ultimately boosting the whole customer journey. The immediate support from the team is really standing out and i wouldn't concider another vendor. ### 15. Essential Tool for Modern Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Antoine P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Jimo?** Jimo is exceptional. It's extremely user-friendly, the features they implement are top-notch, and the support team is very receptive to feedback. Whether you're in the process of developing a web app or already have one in place, integrating Jimo is a must. It saves us a tremendous amount of effort and our users greatly appreciate its functionality within our app. **What do you dislike about Jimo?** There's not much to dislike. It would be nice to have an integration with Heap sooner, but I understand that's in the works. **What problems is Jimo solving and how is that benefiting you?** Jimo greatly enhances our user experience and significantly reduces the workload for our engineering team. We're able to roll out more UI improvements thanks to Jimo because the process has become much more streamlined and efficient. ### 16. good tools but Angular installation documentation needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen C. | Front-end developper, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Jimo?** The quality of the tool and the clarity of the administration interface. **What do you dislike about Jimo?** The documentation of the implementation in an Angular application must be improved by not using window directly, by offering unit tests... **What problems is Jimo solving and how is that benefiting you?** Jimo allows us to better guide our users and provide appropriate support ### 17. Jimo is helpfull from the first steps, and a lot of parameters still to discover **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Jimo?** A big level of personalisation and parameters permit to personalise precisely the user experience. **What do you dislike about Jimo?** Still some incompatibilities and bugs on certains types of frameworks. **What problems is Jimo solving and how is that benefiting you?** Jimo permit us to give to the marketing team the full ownership of implementing elements of news without taking time to developpers. ### 18. An easy tool to help users navigate your platform **Rating:** 3.5/5.0 stars **Reviewed by:** Maria A. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Jimo?** It is more or less easy to configure and to use. **What do you dislike about Jimo?** Bugs are deceiving because I loose my time. Although not all the necessary features are present, I can see that the product progresses and the feature I need in the end of June was added in the beginning of July without me even having asked for it. **What problems is Jimo solving and how is that benefiting you?** It helps users to have a step by step guide of an order creation which can be confusing without having an explanation. ### 19. Good tool solving a genuine need **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh S. | Head of Tech, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Jimo?** It is quick to roll out these surveys, this helps us save on time. **What do you dislike about Jimo?** There were some issues with the UI but they have moved fast and improved those. **What problems is Jimo solving and how is that benefiting you?** Ability to measure user happiness on our new features and overall NPS ### 20. The best platform on the market for user-centric product teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Guillaume N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Jimo?** Jimo helps us connect with our users and drive product adoption effortlessly. Our product and marketing teams love it! We highly recommend their service to any company looking to adopt a user-centric approach. **What do you dislike about Jimo?** It's not possible yet to integrate Jimo in native iOS / Android apps. **What problems is Jimo solving and how is that benefiting you?** Jimo helps us to connect and share informations with our users through surveys, banners, product tours and hints. Our marketing team can also easily use it without tech skills. ### 21. Best way to nudge users! **Rating:** 5.0/5.0 stars **Reviewed by:** Zekiye Nur K. | Digital Marketing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Jimo?** The standout feature for us in Jimo has been their product & onboarding functionality. While we're eager to explore more of what Jimo offers, our current priority is establishing an effective way to guide users when they encounter difficulties or fail to complete important tasks within our product. The ease with which our team members can implement these in-app experiences, and their ability to activate at crucial moments based on user actions, is truly valuable. This is a significant improvement over other solutions we've tried, where we were limited to basic conditional logic for initiating messages. **What do you dislike about Jimo?** As of now, our experience with Jimo is limited to their in-app experiences feature. Therefore, I'm not in a position to comment on the other aspects of the platform, including their strengths or weaknesses. **What problems is Jimo solving and how is that benefiting you?** Implementing Jimo has led to a notable increase in the completion of key product activities, which are critical for the long-term success of our users. Achieving this was a primary objective for our team when we decided to integrate Jimo. We're not only satisfied with the results but also impressed enough to consider exploring other features of the platform, which we hadn’t initially planned to use. ### 22. One of the best tools focusing on user onboarding and in-app engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Valentin J. | Senior Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Jimo?** The ability to create a product tour without coding, making product teams autonomous in the setup and in gathering information. Great reactivity from the Jimo team. **What do you dislike about Jimo?** Sometimes difficult to troubleshoot why product tour steps don't flow as intended. An issue with some users constantly seeing the same tour. **What problems is Jimo solving and how is that benefiting you?** Guiding users through our B2B SaaS platform Freeing up precious development time by offering no-code means to designers and product managers to craft a supportive in-app experience. ### 23. Comm **Rating:** 5.0/5.0 stars **Reviewed by:** Matt N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Jimo?** Jimo has become our most engaging channel to communicate with our users and showcase new features. All the functionalities (banners, hints, changelog, etc.) allow for seamless and efficient interactions, fostering a stronger connection and a better understanding of our users. **What do you dislike about Jimo?** I can't see any negative points about Jimo **What problems is Jimo solving and how is that benefiting you?** Showcasing the evolution of our product and pushing the right content to our audience at the moment they need it. ### 24. One of the most easiest tools to learn **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Jimo?** Jimo is a great product adoption tool, very easy to use and intuitive. Its user-friendly interface makes onboarding smooth and simple, even for people with different levels of technical skills. The features are clear and well-organized, so teams can quickly start using Jimo in their work. **What do you dislike about Jimo?** As Jimo is still quite new, it lacks some features and capabilities that their bigger competitors have. Despite this, I’m curious to see what they come up with next, especially since they are very receptive to feedback. **What problems is Jimo solving and how is that benefiting you?** It’s easy to set onboarding sequences or product activation campaigns, and these can look very native to your tool. ### 25. Super complete and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Shai R. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Jimo?** Extremely easy to set up and use. We started getting value from it almost immediately. **What do you dislike about Jimo?** More integrations are always nice to have, but there are no specific dislikes to mention. **What problems is Jimo solving and how is that benefiting you?** Jimo helps us onboard new users to our platform, get feedback, and share product updates. ### 26. Great tool to increase feature adoption without multiple releases **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2024 **What do you like best about Jimo?** It exactly looks like a native-developed journey. Very helpful for SAAS products that need complex onboarding. I also loved the product designed and thoughtful UX. Surveys are best designed for product and other team use cases. **What do you dislike about Jimo?** There is scope for better trigger implementation of the journey. **What problems is Jimo solving and how is that benefiting you?** Jimo is solving for on the fly product survey, journey and other adoption/engagment features. I love the way they solved the problem. The end user journey looks like native developed. ### 27. Excellent tool for product and marketing teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Emily D. | Freelance, Content & Design Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Jimo?** Integrates with HubSpot, is super easy to use and setup, customer support is AWESOME, and has some really awesome features! **What do you dislike about Jimo?** There is nothing that stands out to me. Love using it so far for our product marketing pushes! **What problems is Jimo solving and how is that benefiting you?** We needed a better way to market to our users on our product dashboard, as well as better direct them through product tours. Jimo has helped us tremendously! ### 28. Excellent onboarding and goto live **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Jimo?** Excellent onboarding experience and gotolive feature. Easy of implementation. **What do you dislike about Jimo?** features explanation is less. how things will look like should be explained quickly **What problems is Jimo solving and how is that benefiting you?** offering product tour, survey and inapp popups to drive product objectives like engagement ### 29. nice UX/UI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Jimo?** UX/UI and ease of use, good for product tours **What do you dislike about Jimo?** difficulty adding and tracking users / events, limited integrations **What problems is Jimo solving and how is that benefiting you?** increase product adoption ### 30. Jimo is easy to use and setting up **Rating:** 5.0/5.0 stars **Reviewed by:** Julien H. | Lead Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Jimo?** I like the easiness of the solution as well as the advanced design capabilities. It took 15 minutes to implement and having our first pokes live on our production environment having a direct impact on our users UX. The support is perfect thanks to the live chat and an very reactive (Thanks Andy) ;) **What do you dislike about Jimo?** Unfortunately we have a mobile first product and they don't provide SDK's it's only available on web. **What problems is Jimo solving and how is that benefiting you?** Jimo is helping us for feature adoption , feature promotion, survey , NPS and much more. To sum up having Jimo is crucial for us because doing by ourself everything would have been very costly and as a start up we have to focus with our core business strategy. ### 31. Excellent discovery 2023! **Rating:** 4.0/5.0 stars **Reviewed by:** Louise S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Jimo?** The onboarding with the product, the responsiveness of the teams in case of issues, the available features as well as the templates and reports offered in a clear manner. The product is easy to use with a real contribution to our customer knowledge. The integration was also very easy, with great support. **What do you dislike about Jimo?** Far too many bugs, almost 1 out of 2 pokes is not properly visible on our site and leads to a slight decrease in our conversion. **What problems is Jimo solving and how is that benefiting you?** Improve our real-time customer knowledge on conversion pages. Enrich our understanding of customer usage of our product. Help us address hypotheses. Remove persistent shadow areas from partners or blockages during our ongoing projects. ### 32. Perfect tool for connecting Product Teams and end users **Rating:** 5.0/5.0 stars **Reviewed by:** Yann G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Jimo?** The integration process with Jimo was impressively smooth. The interface is user-friendly, and the workflow configuration is remarkably intuitive. The simplicity and efficiency of the system have made a positive impact on our operations. **What do you dislike about Jimo?** Nothing really - it delivers on its promises with consistent reliability. We're quite pleased with its performance and the value it adds. **What problems is Jimo solving and how is that benefiting you?** Jimo has been instrumental in streamlining our user experience by providing clear guidance on utilizing app features effectively. It also supports our new users through a seamless self-onboarding experience, enhancing overall user satisfaction and proficiency with our app. ### 33. An innovative approach to promote new feature **Rating:** 5.0/5.0 stars **Reviewed by:** Hadrien R. | Cofondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Jimo?** Jimo is an amazing tool! I never knew it was so easy to create live walkthroughs or any in-app experiences, but Jimo does it well! It’s easy to deploy and very intuitive. **What do you dislike about Jimo?** Nothing. Just looking forward to having mobile app SDK. **What problems is Jimo solving and how is that benefiting you?** Our users can adopt our product by themselves and do their onboarding to get to know the product with the guides that show them everything they can do, so there's no need for someone to explain everything. ### 34. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Karim M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Jimo?** Jimo has left a lasting impression with its seamless integration and user-friendly interface, enhancing operational efficiency through an intuitive workflow configuration. Remarkably consistent in delivering on its promises, Jimo has significantly improved our user experience and streamlined the onboarding process, thereby fostering heightened satisfaction and proficiency. **What do you dislike about Jimo?** Maybe more analytics would be a plus, but I know they are working on it **What problems is Jimo solving and how is that benefiting you?** Asking users what features to build next ### 35. Jimo's product is incredible, Jimo's team and support are stellar **Rating:** 5.0/5.0 stars **Reviewed by:** Gautier D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Jimo?** Extensive customizations options Native integration with Segment and all my stack User-friendly builder Support from their team **What do you dislike about Jimo?** As a new product, there's still some flaws remaining: but Jimo team is working on fixing them :) **What problems is Jimo solving and how is that benefiting you?** Announcing new features and events in-app, customized onboarding, ... all things in-app without asking my dev team! ### 36. Jimo review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Jimo?** As a CPO , my recent experience with UseJimo has left an indelible mark on our product development journey. UseJimo's commitment to facilitating seamless user engagement has not only enhanced our team's efficiency but has also significantly contributed to our overall satisfaction with the product development process. Jimo's team is very friendly and available to answer to our issues, problems **What do you dislike about Jimo?** Nothing. Just looking forward to the new features to have more detailled data on performance, and maybe having AB test features to test different campaigns **What problems is Jimo solving and how is that benefiting you?** User adoption Commercial offers Onboarding on new features Discovery with the users ### 37. Jimo stands as an innovative solution for product teams **Rating:** 5.0/5.0 stars **Reviewed by:** Louis R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Jimo?** The product is highly intuitive, and the administration is efficient, offering a commendable level of customization and settings. Generating content modules is a straightforward process, and you can precisely target specific audiences using segments and rules. **What do you dislike about Jimo?** Everything is going exceptionally well at the moment **What problems is Jimo solving and how is that benefiting you?** We use it to onboard our Users, to showcase them new features and to collect insights. - [View Jimo pricing details and edition comparison](https://www.g2.com/products/jimo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+23%3A43%3A59+-0500&secure%5Bsession_id%5D=22fecf77-3372-41e9-b11b-830078e7bdd9&secure%5Btoken%5D=4bf513f118e439c51e16a140828f1f861d9f7511b20fea3592468937989fa76e&format=llm_user) ## Jimo Features **User Analysis** - Survey Implementation - Data Analysis **Design and Customization** - Pre-Designed Templates - Pop-Up Types - No-Code Customization - Mobile Optimized **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Campaigns** - Targeting - Triggered Campaigns - A/B Testing - Analytics **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Integrations** - CRM/Email Integrations - WCM Integrations - E-Commerce Integrations - Social Media Integrations **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Vulnerability Scanner** - Autonomous Task Execution - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Jimo Alternatives - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,741 reviews) - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (978 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (549 reviews)