G2

Jef V.

Customer Success Operations Manager

Mid-Market (51-1000 emp.)

4/1/2022

"Nice combination of in-app engagement and usage analysis"

4/5

What do you like best about Gainsight Product Experience?

Easy configuration of in-app engagements and surveys, limited coding to get everything to work, some nice out-of-the-box analyses tools on usage data, very intuitive Review collected by and hosted on G2.com.

What do you dislike about Gainsight Product Experience?

Deep-diving into the gathered usage data beyond the built-in functionality is not that easy. For these kinds of analyses, we typically revert to Gainsight CS, based on the PX usage data. Review collected by and hosted on G2.com.

Recommendations to others considering Gainsight Product Experience:

Even though features can be mapped out of the box, I do recommend to add a specific identifier for mapping, as this provides more visibility to developers into what identifiers are used (and prevents them from deleting/replacing them). For the rest, Gainsight PX is an ideal tool for a crawl, walk, run approach. Start small and keep on adding valuable engagements (making use of throttling and prioritization options to not overload your users with popups). Review collected by and hosted on G2.com.

What problems is Gainsight Product Experience solving and how is that benefiting you?

* Increased response rate on NPS survey

* Increase attendance of training webinars and events via in-app invitations

* Quick user insights via short in-app surveys

* Increased activation rate of new users via in-app onboarding journey

* On-demand product tours via embedded Knowledge Center Bot Review collected by and hosted on G2.com.

Response from Alejandra Guillen of Gainsight Product Experience

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Hi Jef! 👋 We love that you're FIRED UP 🔥 about Gainsight PX! Thank you so much for your review. We're taking your recommendations into consideration as we make future updates to our product. If there's anything we can do to make your Gainsight experience better, please let us know.