--- title: VisualSP Reviews meta_title: 'VisualSP Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how VisualSP works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 34 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # VisualSP Reviews **Vendor:** VisualSP **Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) **Average Rating:** 4.9/5.0 **Total Reviews:** 34 ## About VisualSP VisualSP is a fully customizable digital adoption platform that provides in context learning as an overlay on top of your enterprise web applications like Microsoft 365, Dynamics 365, Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, HubSpot and other custom web applications. VisualSP supports corporate employees at the moment of their need and when they are in the flow of their work by providing in-app contextual guidance and training. It delivers hundreds of regularly updated, and completely customizable, guided walkthroughs, tips, videos, and articles in their own web environment. Employees are empowered with readily available contextual training and guidance which in turn speeds up onboarding, and improves efficiency from within the digital workplace. Empowering employees with contextual microlearning increases user adoption of web applications while decreasing frustration and support tickets as a result. Learning by doing is at the core of how VisualSP provides the support to your employees for better utilization of enterprise web applications. VisualSP is available across the following countries: USA, Canada, Germany, France, UK, Bermuda, Switzerland, Netherlands, Belgium, Australia, and more. ## VisualSP Pros & Cons **What users like:** - Users value the **ease of use** of VisualSP, enjoying in-app guidance that enhances onboarding and productivity seamlessly. (4 reviews) - Users value the **efficiency** of VisualSP, enhancing onboarding and productivity through in-app guidance and support. (3 reviews) - Users find the **outstanding customer support** from VisualSP to be consistently helpful and responsive whenever needed. (2 reviews) - Users value the **step-by-step onboarding guidance** of VisualSP, enhancing productivity and streamlining their workflows effectively. (2 reviews) - Users value the **deep integrations** of VisualSP with Microsoft tools, enhancing productivity and support efficiency. (2 reviews) - Users value the **time-saving benefits** of VisualSP, appreciating faster onboarding and in-the-moment training support. (2 reviews) - Users value the **high-quality content** in VisualSP, allowing them to create and access ready-made resources effectively. (1 reviews) - Users value the **customizability** of VisualSP, enabling personalized content creation alongside a library of pre-made items. (1 reviews) - Users value the **customization options** in VisualSP, allowing for personalized and ready-made content creation. (1 reviews) - Users value the **customization options** in VisualSP, enjoying both personalized content and ready-made items. (1 reviews) **What users dislike:** - Users find **compatibility issues** with VisualSP, as it lacks support for desktop and mobile applications. (2 reviews) - Users note a **lack of integration with client applications** , though the browser utility somewhat compensates for it. (1 reviews) - Users note a **lack of integration** with client applications, though they find the browser functionality beneficial. (1 reviews) - Users find **mobile app limitations** frustrating, as VisualSP is exclusive to web applications, excluding other platforms. (1 reviews) - Users find the **poor user experience** in VisualSP frustrating due to excessive windows and navigation challenges. (1 reviews) ## VisualSP Reviews ### 1. VisualSP Takes User Adoption Of SaaS Software To A New Plateau **Rating:** 4.5/5.0 stars **Reviewed by:** Russ E. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about VisualSP?** We use and have customers use VisualSP and it consistently provides a greatly enhanced level of value for our Contracts 365 Contract Management application. Specifically, it provides customer-specific insights and how-to's in a customer's language, tone and imagery. We see our customers employing VisualSP for other applications and key websites which ultimately become a game changer for user adoption. **What do you dislike about VisualSP?** There is a need to prepare some form of change management to let users know of these capabilities. This is less about VisualSP and more so about the accompanying effort when rolling out such software. **What problems is VisualSP solving and how is that benefiting you?** For us, it provides a heightened contextual layer of help and insight for customers using our software. This immediately translates into heightened user satisfaction, reduced support desk calls and improved usage and results with our software. ### 2. VisualSP: Essential In-App Guidance Boosts Productivity and Reduces Support Tickets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about VisualSP?** VisualSP is especially useful because it provides in-app, just-in-time guidance that helps lower the number of support tickets, accelerates digital adoption, and leads to noticeable improvements in productivity. The deep integration with Microsoft ecosystem including Dynamics365 and Copilot has been a game changer driving productivity gains across the organization. Implementation was breezy and ongoing customer service is outstanding. **What do you dislike about VisualSP?** There is a wealth of content available for Microsoft apps, but the selection is much more limited when it comes to web applications outside the Microsoft ecosystem. The main drawback using VisualSP is restricted to use on web applications only, and cannot be used with thick client or mobile platforms. **What problems is VisualSP solving and how is that benefiting you?** VisualSP solves the challenge of low Microsoft 365 adoption and repetitive IT support requests by delivering in‑app, contextual guidance; other benefits include higher employee engagement, stronger compliance through targeted in‑app messaging. Overall we experienced measurable productivity gains. ### 3. Effortless Onboarding Made Simple and Intuitive with VisualSP **Rating:** 5.0/5.0 stars **Reviewed by:** Bernadette C. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2025 **What do you like best about VisualSP?** What I appreciate most about VisualSP is how it streamlines onboarding, making the process both simple and intuitive. It offers step-by-step guidance directly within the tools our team relies on, while also delivering valuable insights that help us continuously improve. This combination really helps companies get started quickly and effectively. **What do you dislike about VisualSP?** While VisualSP might require some initial setup time, the investment is worthwhile, as it results in a fully tailored, seamless, and highly effective onboarding experience. **What problems is VisualSP solving and how is that benefiting you?** VisualSP enables teams to learn and complete tasks right within our existing tools, which accelerates onboarding, enhances productivity, and provides valuable insights that help to continually refine the processes. ### 4. Quick Access to Training, Very Useful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about VisualSP?** Direct access to training or inquiries about the tool in use. **What do you dislike about VisualSP?** Limited compatibility, it does not work well with desktop applications; its focus is more oriented towards browsers and web environments. This can be a problem for organizations that rely on installed client applications. **What problems is VisualSP solving and how is that benefiting you?** VisualSP solves several common problems in the adoption and use of digital tools such as in Microsoft 365: Increase in productivity: Employees complete tasks without leaving the application, reducing downtime. Better technology adoption: By receiving help at the exact moment, users learn by doing, which generates more meaningful and lasting learning. ### 5. Boosting Productivity with VisualSP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about VisualSP?** VisualSP is that it delivers in-the-moment training and support right inside the application, so users don’t have to leave their workflow to search for help. The upsides of using VisualSP include faster onboarding, reduced support tickets, improved productivity, and better adoption of tools like Microsoft 365, Google Suite etc. **What do you dislike about VisualSP?** One area for improvement in VisualSP is the user experience, which could be enhanced by reducing the number of windows in the tool and making navigation more seamless. **What problems is VisualSP solving and how is that benefiting you?** VisualSP is an excellent tool for enhancing employee onboarding. I used it to provide in-app support on templates and compliance statements within web applications, making guidance more accessible and efficient. ### 6. Very practical and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Magaly O. | Diseñadora Instruccional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about VisualSP?** The practicality of using it without leaving the document you are working on. **What do you dislike about VisualSP?** That since I use it in Spanish, some parts still appear in English. **What problems is VisualSP solving and how is that benefiting you?** Help in adapting to the new Microsoft 365 tools complements the training processes very well. ### 7. VisualSP’s Responsive, Consistently Helpful Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip Y. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about VisualSP?** The VisualSP team is very responsive and consistently helpful whenever I need support. **What do you dislike about VisualSP?** It helped highlight gaps in our internal documentation (which isn’t really a VisualSP issue). **What problems is VisualSP solving and how is that benefiting you?** It cuts down on wasted time spent searching for answers. ### 8. Game Changer for Employee Training and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elisa E. | Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about VisualSP?** It sits right on top of our apps, so users get help without leaving the screen. **What do you dislike about VisualSP?** Took a little time for our team to fully explore all features. **What problems is VisualSP solving and how is that benefiting you?** Employees get immediate guidance instead of submitting tickets - faster productivity ### 9. Responsive, Helpful VisualSP Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about VisualSP?** The VisualSP team is very responsive and helpful **What do you dislike about VisualSP?** Occasional minor updates required re-teaching users **What problems is VisualSP solving and how is that benefiting you?** Reduces frustration because people don’t feel stuck. ### 10. Exceptional Professionalism and Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about VisualSP?** They are one of our clients and have always conducted themselves in a very professional manner. **What do you dislike about VisualSP?** I don't have anything negative to say about them; everything seems good to me. **What problems is VisualSP solving and how is that benefiting you?** We collaborated with them on their SOC2 compliance and found the experience to be excellent. ### 11. Great DAP for Microsoft **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about VisualSP?** I really like the tight integration that VisualSP has with Dynamics, SharePoint and Power Platform. **What do you dislike about VisualSP?** It doesn't work on desktop applications unfortunately. **What problems is VisualSP solving and how is that benefiting you?** It is helping me train and support our partner organization's users in their flow of work with its in-app guidance walkthroughs, inline help and banners. ### 12. Visual SP BGF **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about VisualSP?** VisualSP has been a great tool to provide better context within all of our commonly used Office 365 applications. We had initially integrated the software within our Microsoft Dynamics environment. Still, we saw the value it was providing and branched out to a range of other Microsoft applications that have helped provide effective tutorials and walkthroughs for our processes. Eric and Amanda have also been pivotal in providing support and sharing knowledge on Visual SP. The daily office hours provided by VisualSP have also enabled us with a space to seek advice and better understand how to create useful help items that directly benefit our user experience. **What do you dislike about VisualSP?** The software can be slightly inconsistent at times with help item placement but overall this has been resolved by the team at Visual SP on a consistent basis **What problems is VisualSP solving and how is that benefiting you?** Visual SP helps break down the problem of difficult user processes as we can provide help tips and context clues to point users in the right direction. This benefits us as users are less likely to stray away from a task as they can read help items to build a better understanding ### 13. Extermely useful product **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Sharepoint Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about VisualSP?** The ability to create your own content as well as have a collection of ready made items. **What do you dislike about VisualSP?** The only downside we have encountered is that is doesn't integrate with the client applications, but given how useful it is on the browser that is a small price to pay. **What problems is VisualSP solving and how is that benefiting you?** VisualSP is serving two roles for us. Firstly it is a useful help tool for our staff guiding them through use of SharePoint. Secondly, we are using the tool to create our own content to promote important announcements and track user engagement. ### 14. Well designed product that checks all the boxes. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Information Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about VisualSP?** The product was super easy to deploy and just started working. We found the pre-canned set of training modules especially useful. Our previous experience with DAP solutions has shown that considerable effort goes into content creation. When the content is already prepped, the level of effort for starting up and maintaining VisualSP drops to next to nothing. We have used competitive DAP solutions before switching to VisualSP and found the ease of use, maintenance, content creation, and support a breath of fresh air. The solution is well-architected, well-designed, streamlined, reasonably-priced, and comes with tons of content. What's not to like? **What do you dislike about VisualSP?** Have not found anything about this product that I don't like. **What problems is VisualSP solving and how is that benefiting you?** VisualSP is delivering on-the-spot training for our end-users. We are using it enterprise-wide across multiple web applications, including custom home-grown ones. After deploying VisualSP, we found: 1. We no longer need to republish our applications when we need to post announcements. We simply create a banner in VisualSP and - boom - the announcement is posted without any code updates to the application. 2. When our users need support and handholding, whenever possible we send them a link to a walkthrough or a help article in VisualSP that shows them how to solve their issue within the application. 3. Application updates and roll-outs no longer require lengthy emails detailing all the changes, which our users are likely to disregard anyway. Instead, VisualSP just shows them what changed right in the application. **Official Response from Darrell Houghton:** > Hi Alex, thanks for the great review! VisualSP, does indeed, come with out-of-the-box content. We currently have over 1700 help items that we provide, with additional content added all the time. This ready-made content is a giant time saver for teams that only have one individual handling customer support. ### 15. A perfect guide for on-cloud apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about VisualSP?** The fact that it remains hidden yet available at all times for me to use the help when I need it. I love how help content is easily searchable and relevant to what I am looking at on the screen. **What do you dislike about VisualSP?** I hope the app can display content with other on-cloud apps that are may not be widely used like Office or Salesforce \ Dynamics. With cloud-based apps, I have to keep the browser open or apps open to leverage the help thus hoping there is a way to access help without launching the browser. **What problems is VisualSP solving and how is that benefiting you?** Finding the help content when I need it. I know we have access to learning sites from vendors and even third-party learning sites but they are not available when I am using the app - VisualSP is easily accessible for me when I run into an issue or encounter a new feature that I don't know how to use. **Official Response from Darrell Houghton:** > Thanks for your review! VisualSP is a browser-based solution that works with any online application such as Salesforce, Dynamics, and ServiceNow, not to mention the full suite of Office applications. ### 16. Great collaboration 🤝with VisualSP when developing the SharePoint WebPart 🤩 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Dairy | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about VisualSP?** With the planned rollout of our new digital collaboration world, we wanted to enable our users to self-help. We identified following criteria: ○ Low operating costs ○ Use of available Microsoft learning/help content in real time ○ Availability of the solution in multiple languages and customizable ○ Context-based help With VisualSP we found the ideal product and partner. The VisualSP extention helps us to provide a selection of context-based, snackable help items at any time and where it's needed. To narrow down the search for the user, the inline help offers information right at the source. The only requirement that was not covered at that time, was a place where all the help items can be found - kind of a first touch point when the user has a question about digital collaboration. Hence we partnered up with VisualSP and developed a web part for SharePoint which can display and filter specific help items. Check out this page if you want to learn more about this specially developed SharePoint Web Part. This example shows perfectly how VisualSP engages with customers. At VisualSP I do not feel like a customer but like a partner. This strength sets VisualSP apart from their competitors. **What do you dislike about VisualSP?** Nothing to share here…. I was very satisfied with the cooperation between Emmi and VisualSP. You can read more about our experience under "What do you like best?". **What problems is VisualSP solving and how is that benefiting you?** Since not all needed answers are quickly and completely available on Microsoft Support pages, we had to spend a massive amount of time creating missing help content and explaining to our customers where to find the information immediately. We hope for a big relief and time saving by the already extended and easy-to-complement VisualSP solution. **Official Response from Darrell Houghton:** > Thank for the great review! We value our relationships with our customers and appreciate the feedback we receive from them. Most of our new features and improvements come from feedback from our users. You can read about the web part mentioned in the review at the link, below. ### 17. Overall very positive on several key fronts **Rating:** 5.0/5.0 stars **Reviewed by:** Tyrell B. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about VisualSP?** Simplicity and cost of the solution compared to others in the market place. Engadgement with senior management during pre-sales. Feedback taken on board and implemented. Good customer support systems and community calls with other customers for shared learnings. **What do you dislike about VisualSP?** Nothing so far, our concerns and feedback have all been taken on board! **What problems is VisualSP solving and how is that benefiting you?** On-demand just-in-time learning. Biggest challenge with any tech solution is the user component; VisualSP allows us to roll out new tech solutions faster and truly embrace continual service improvement and ever evolving systems because we're no longer bottlenecked by user training and adoption challenges. It also means that our ServiceDesk teams are spending less time providing application support and our users are getting a better experience with the precise help they need when they need it. **Official Response from Darrell Houghton:** > Hi Ty, thanks for the great review! Our application is by far the easiest solution to learn. A content editor can be up and running creating their own custom help items after a short learning curve. ### 18. Great tool for adoption, fantastic support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about VisualSP?** VisualSP is incredible for just-in-time software training for browser based tools, enabling scale adoption. It also works well for onboarding and maintenance notifications. Also, the company is responsive and support is excellent. **What do you dislike about VisualSP?** There are two limitations. One, the tool is for the browser only, although it can be used on almost any app in the browswer, either a Microsoft tool such as Dynamics or SharePoint or your custom software. Two, the same as any tool in this space, keeping all training content up to date is challenging. There is a bit of a learning curve to use the tool, but given how many features and options it has that is probably inevitable. **What problems is VisualSP solving and how is that benefiting you?** VisualSP solves just-in-time CRM training, new employee intranet onboarding, and data literacy in-context. This increases staff adoption and satisfaction without taking time out for separate training. **Official Response from Darrell Houghton:** > Thanks for your review! True, our application is browser-based, which allows us to keep our content current and up-to-date. We have over 1700 pieces of help content that we provide out-of-the-box to make your job easier. ### 19. Fills a much-discussed need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Maritime | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about VisualSP?** We are at the start our our VisualSP journey, but the superlative customer service and wealth of knowledge held by the employees is one of the big strengths. There is such a well-documented need for this type of solution and I'm confident about its ability to help in a variety of ways. **What do you dislike about VisualSP?** Aside from the need to spend some time setting it up and maintaining it (which is more of a given than a downside) I haven't yet come across any major things I dislike. **What problems is VisualSP solving and how is that benefiting you?** Bringing tech help to people at the point of need, reducing frustration levels and empowering people to find solutions when they need them. Overall it leads to a happier, more productive workforce. **Official Response from Darrell Houghton:** > Thank you for your review! We always try to over-deliver with product features and customer support. We even have a daily Office Hour where we invite users to join a live Teams channel for help learning the product or to answer their questions. ### 20. VisualSP review **Rating:** 5.0/5.0 stars **Reviewed by:** Slava B. | BSA Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 19, 2022 **What do you like best about VisualSP?** Easy to use, very intuitive functionality, low maintenance, reliable, and great support from the VisualSP team. **What do you dislike about VisualSP?** Don't have any specific concerns so far. **What problems is VisualSP solving and how is that benefiting you?** It provides inline help to our application users and reduces the number of support tickets, clarification emails and calls. End users save time on searching for the information - it appears right on a screen for each feature. **Official Response from Darrell Houghton:** > Hi Slava, thank you for your review! You pointed out a very important point about how low maintenance VisualSP is. Any updates to our application are pushed out automatically to your user's browsers. No work is necessary from an IT perspective. It just works! ### 21. VisualSP - easy for Admins and End Users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2022 **What do you like best about VisualSP?** VisualSP is very intuitive and easy to use as an admin and as an end user. It is easy to create custom content as an admin and even easier to access the custom content as an end user. Help is available when users need it most, in the easiest way to find it. **What do you dislike about VisualSP?** No downsides from an end user perspective. As an admin, I do not have a background in HTML so completing extra customizations requires a bit more time for me to learn; but VisualSP's customer support as well as the Services Lead assigned to us are very quick to respond to any questions or issues I am having. **What problems is VisualSP solving and how is that benefiting you?** Adoption of M365, moving from SP2010 to SPOnline. Major change for our users but VisualSP's product is making it seamless for them to learn the new system and processes. We have cut down on staff time required for direct assistance due to users being able to review our custom walkthroughs and the curated content already provided by VisualSP in the help tab. **Official Response from Darrell Houghton:** > Thanks for your review! We like to brag that we are Loom to our competitors Camtasia. We both do the same thing but with our product you can be up and running after a very short learning curve. ### 22. The best way to onboard users and reduce support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2022 **What do you like best about VisualSP?** VisualSP is my tool of choice for communication and user documentation. I can easily create content and have multiple ways to surface the content where users need assistance. **What do you dislike about VisualSP?** There is no effort required to use VisualSP with O365 - the tab just appears, and you can start using it right away. However, if you want to use it with other applications, there is a browser extension that needs to be pushed out by IT or added individually by the users. There is plenty of documentation so it's not a huge deal, but there is some setup. **What problems is VisualSP solving and how is that benefiting you?** When there are questions, I can create a custom help item so I never have to answer that same question again. This has significantly reduced support and questions, which means the users can work more efficiently and I have fewer interruptions. **Official Response from Darrell Houghton:** > Thanks for your review! You make a great point about how VisualSP is a great tool for communication. User's are more likely to ignore an email message, which makes the ability to put your communication into a pop-up or banner and have it appear in their onscreen work environment so much more powerful. ### 23. Quick and speedy support tool at your fingertips... what more can you ask for! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2022 **What do you like best about VisualSP?** Being able to get support throughout all the Microsoft 365 services because the tool follows you everywhere you go is a great idea! This tool has helped support staff in answering the burning questions they had about Microsoft and reduced the cost and time spent creating IT Support Tickets through the IT Support Portal. **What do you dislike about VisualSP?** I cannot fault VisualSP in any way, because every time I had a request to improve the tool for the Organisation, the VisualSP has always proposed a solution that resolves any situation I had, so kudos the Dev Team! **Recommendations to others considering VisualSP:** VisualSP will help reduce the cost of time spent supporting users within Microsoft 365, being able to use the resource else where to improve other services in the organisation is a plus! **What problems is VisualSP solving and how is that benefiting you?** VisualSP has given us extra resources into investing in our IT Services Department by improving our teams' effectiveness and implementing new services to the organisation. **Official Response from Darrell Houghton:** > Thanks for your review! VisualSP offers in-context learning, so as you move about during your workday, VisualSP is always there to provide help content that is pertinent to where you are in your environment. No more scrolling through help content that doesn't apply to your location! ### 24. VisualSP provides tremendous value for our organization and their service is of the highest level. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about VisualSP?** VisualSP provides in-context help/training for users exactly where and when they need it. The product is very polished and is very easy to use and administer. The service and support we receive from the VisualSP team is nearly unparalleled in my many years of experience in this industry. **What do you dislike about VisualSP?** Some of the advanced features can be a little tricky to use at first, but the support team is very good at assistance in all facets (Implementation, addition and configuration of help items, admin training, etc.). **What problems is VisualSP solving and how is that benefiting you?** VisualSP helps our users get answers to questions quickly in the flow of their work which minimizes frustration and allows them to be more productive. **Official Response from Jeremy Tice:** > AH, thank you for taking the time to review VisualSP. We are always grateful for customers who take the time the share your experience with us - and we appreciate your insight into how VisualSP has helped your team meet their digital adoption challenges and your complimentary review of our commitment to support and service. VisualSP highly regards customer feedback and we are constantly working to enhance our product while simplifying the user experience. We look forward to working with you for many years in the future! ### 25. Great Digital Adoption Software for Microsoft Products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about VisualSP?** Unlike most of the in-app learning tools in the industry, VisualSP is highly focused on Microsoft products which provide enhanced flexibility and integration capability. UI is quite intuitive and on top of that Customer Support team is quite supportive. **What do you dislike about VisualSP?** Not yet found any major limitations with the tool. **What problems is VisualSP solving and how is that benefiting you?** In-app overlays and contextual help in Office365 tools for the whole team. **Official Response from Darrell Houghton:** > Thank you for your review! VisualSP started out as a SharePoint application but we have expanded to support any web-based application with our Ask Vic product. ### 26. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed B. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2022 **What do you like best about VisualSP?** What I like most is it's a full-featured user support platform that is mainly built to help employees be more productive without frustration. **What do you dislike about VisualSP?** well, i haven't seen any missing features yet. **What problems is VisualSP solving and how is that benefiting you?** This software is helping users in reducing the load on your support team. **Official Response from Darrell Houghton:** > Hi Ahmed, thank you for your review! VisualSP excels at helping users become more productive with our in-context help system. When used in conjunction with a support team, VisualSP really shines. When responding to a help request, the support team member can include a link to a help item that will open on the appropriate web page and launch the help item, in-context! ### 27. VisualSP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about VisualSP?** VisualSP is very helpful for onboarding new team members and even a refresher for current and senior team members. **What do you dislike about VisualSP?** At times the back end of VisualSP is not super user-friendly. **What problems is VisualSP solving and how is that benefiting you?** It's cutting down the amount of time I need to onboard people and allows them the tools to learn at their own pace. **Official Response from Jeremy Tice:** > Thank you for taking the time to review VisualSP, AR. We are always grateful for customers who take the time the share your experience with us. We appreciate your feedback into how VisualSP has helped your team meet your onboarding requirements. VisualSP highly regards customer feedback and we are constantly working to enhance our product while simplifying the user experience. Please feel free to engage with us through our quarterly customer roundtables to provide additional insight into how we may be able to improve the management back-end to further simplify the user experience. We look forward to working with you for many years in the future! ### 28. This Plug-In is a Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about VisualSP?** I can see how this application can help employees learn applications quickly. Having something right there for you is beyond helpful! **What do you dislike about VisualSP?** Can't think of anything. This plug-in fulfills our needs. **What problems is VisualSP solving and how is that benefiting you?** It allows us to visit a help area if we need any assistance with our services. **Official Response from Darrell Houghton:** > Thanks for your review! User adoption is a challenge at every organization. VisualSP can shorten the learning curve and ease your user's anxiety from learning a new application with our in-context learning solution. ### 29. VisualSP’s value add for my company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about VisualSP?** I definitely like the fact that I can find contextual help when needed. It's easy to use and scalable, which is what I need for my organization. **What do you dislike about VisualSP?** Can't think of anything. I'd like them to continue adding reference points. I also follow them on LinkedIn and they post stuff there, too. **What problems is VisualSP solving and how is that benefiting you?** When needed, VisualSP provides help within the context of the issue. That's contextual help us very useful as it helps my team continue to work and not get stopped. **Official Response from Darrell Houghton:** > Thank you for your review! One of the things that distinguishes VisualSP from our competition is our ease of use. As a new user, you can be creating your own custom help items after a short training session, yet there are more advanced configuration options you have access to if you need do more fancy stuff. ### 30. Great product with a wealth of functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2022 **What do you like best about VisualSP?** VisualSp is available across the M365 online stack and ensures a smooth connected learning experience across the organisation **What do you dislike about VisualSP?** Some of the admin features are a link bulky and could do with some refinement **What problems is VisualSP solving and how is that benefiting you?** It will reduce the volume of end-user 'how-to' questions and enable the user to self-serve, this will allow the tech team to focus on other priority areas. **Official Response from Darrell Houghton:** > Thanks for your review! With our Ask Vic product, you can provide in-context help to any browser-based application, not just to M365 applications. A great value when compared to our competitors. ### 31. Super helpful and efficient, helping employees self serve! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about VisualSP?** The platform is really helpful and it's always available, allowing more self sufficiency **What do you dislike about VisualSP?** Can't think of anything, it all looks good to me! **What problems is VisualSP solving and how is that benefiting you?** Allowing self sufficiency, providing training when I need it **Official Response from Darrell Houghton:** > Thanks for your review! VisualSP provides in-context help at the user's moment of need. We're glad that you have found our application helpful. ### 32. VisualSP and Emmi **Rating:** 5.0/5.0 stars **Reviewed by:** ANDRE B. | GRC and contract manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about VisualSP?** The transparent, open and fair co-operation **What do you dislike about VisualSP?** on a technical level sometimes a bit slow (performance issues) **What problems is VisualSP solving and how is that benefiting you?** VisualSP is listening carefully and producing the best possible, feasible solutions **Official Response from Darrell Houghton:** > Hi Andre, thanks for your feedback. Working with your team at Emmi has enabled us to identify performance issues and to improve performance with a number of changes, plus our CDN rollout. Hopefully responsiveness is much snappier now for our customers in Europe. ### 33. VisualSP is like an internal Google for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2022 **What do you like best about VisualSP?** VisualSP gives us an easy-to-access and easy-to-update repository for our company's main policies, procedures, and best practices. **What do you dislike about VisualSP?** There isn't anything about VisualSP that I don't like. **What problems is VisualSP solving and how is that benefiting you?** VisualSP allows us to have one central location for employees to find more information about the company. It is where we store answers for our support departments' most frequently asked questions, cutting down on the time it takes admins to answer emails asking the same questions. **Official Response from Darrell Houghton:** > Thanks for your review! We're proud of how we have kept VisualSP easy to use, yet still provide more advanced configuration options for those who are comfortable getting into the weeds. ### 34. Excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Martha M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2022 **What do you like best about VisualSP?** Easy to use and understand. +Answers all my doughts. **What do you dislike about VisualSP?** Nothing, I really did not find anything that did not like. **What problems is VisualSP solving and how is that benefiting you?** To get knowledge of all the tools available and how to use them. **Official Response from Darrell Houghton:** > Hi Martha, thanks for your review. We strive to keep our product easy to use and understand. ## VisualSP Discussions - [What is VisualSP used for?](https://www.g2.com/discussions/what-is-visualsp-used-for) - [View VisualSP pricing details and edition comparison](https://www.g2.com/products/visualsp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+09%3A23%3A59+-0500&secure%5Bsession_id%5D=6c144051-11fa-4d28-9118-d7cee0db162d&secure%5Btoken%5D=040c7ab69985fa3ca6475d991fb177a8e635516174b6df283b65ad4f352d7c6f&format=llm_user) ## VisualSP Integrations - [Contracts 365](https://www.g2.com/products/contracts-365/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Copilot](https://www.g2.com/products/microsoft-copilot/reviews) ## VisualSP Features **User Analysis** - Survey Implementation - Data Analysis **User Support** - User Segmentation - Multi-Language Support **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Platform Basics - Digital Adoption Platform** - Integration - Communications **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top VisualSP Alternatives - [Whatfix](https://www.g2.com/products/whatfix/reviews) - 4.6/5.0 (533 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (557 reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - 4.4/5.0 (1,774 reviews)