Frigade Reviews & Product Details

We use the Frigade Assistant for in-app guidance in our product. A lot of the hand-holding for new users used to land on our team. Now when someone gets stuck, they ask the assistant right where they are, and it shows them how to get it done. We love that Frigade highlights the UI for the user. This makes it better than the other support bots that we have for our customers.

We also intend to use Frigade to supplement user onboarding with their Suggestions feature. We can deliver in context onboarding to users that matches exactly what they are trying to do in the moment. We can pass in user properties, firm information etc. to target onboarding flows and make them customized.

We also love how available and responsive the Frigade team is - they are great to work with. Review collected by and hosted on G2.com.

Nothing so far. We're still early and excited to dive in further and roll out more of the product to our users. Review collected by and hosted on G2.com.

Our platform serves teachers, students, and researchers, and they all see different parts of the UI. That is where help tooling usually falls apart, and it is where Frigade has impressed us most since we put it in the product this spring. We have watched it tell a student, correctly, that the screen they asked about is only available to their teacher. Nobody wrote that answer. It picked up our roles and permissions from using the product itself.

When someone asks how to do something, it walks them to the right element on their screen instead of pointing them at a help article. Our users get answers at whatever hour they work, and for students that means every hour.

We considered building the in-product AI ourselves first. I am glad we did not. Review collected by and hosted on G2.com.

We're excited to continue the rollout and enable the assistant for more of our users. Nothing else comes to mind. Review collected by and hosted on G2.com.

I set up most of our Frigade stack, so this is from the implementation side. Integration was light. We had the first tours live inside our platform quickly, without pulling other engineers in.

We started with the in-app guidance, tours and a checklist that get new users to the right screens in a product with a lot of surface area. Recently we rolled out the assistant on top, and that is the part I would not give back. Users type a question where they are and it answers from knowing our product, so fewer of those questions ever reach us. Watching what people ask has also shown us where the product needs work, which I did not expect to get out of a support feature. Review collected by and hosted on G2.com.

Nothing to mention here. As soon as we have a concern, the team is ready to answer, and they ship new things continuously Review collected by and hosted on G2.com.

We added Frigade to our product earlier this year, starting with product tours for first-time app users. The tours guide people to the right screen, and the forms let us ask a quick question in the moment instead of sending a follow-up email. Our team can update any of it without waiting on a release, which really matters since we tweak onboarding every few weeks. Frigade is staying in our stack as it enables growth teams to move fast without needed too dedicating an eng to our team. Review collected by and hosted on G2.com.

Don't have anything in particular - we are still a little early with the platform. Review collected by and hosted on G2.com.

We used to build every part of our onboarding ourselves, and keeping it current was its own little project every time the product moved.

With Frigade Engage we run the guided setup that walks new users through getting their account going: the checklist, a few tours, and the in-app announcements when we ship something new. Our team can change the copy and who sees what without pulling an engineer in each time.

It also just looks like our product. The flows match our own design, so users never feel like they got handed off to some third-party overlay.

New users who engaged with Frigade content were 4x more likely to reach and adoptive state and convert.

At this point it's how we do in-app guidance, full stop. Review collected by and hosted on G2.com.

Nothing that's gotten in our way. Any time we've ran into issues their team has been very responsive. There's more in the product than we've had time to set up, so the main thing left is on us to go deeper. Review collected by and hosted on G2.com.

We added Frigade Engage to our product last year to help new users get up and running, and it's become how we handle in-app onboarding. Our product only clicks once someone connects their data and builds their first report, so getting people to that moment is everything.

The getting-started checklist does most of that work. It sits in the product and walks a new user through connecting a source and building their first deck. They hit the payoff instead of poking around for it. When we ship something new, I can drop an announcement in front of the right users myself, without waiting on a release.

The flows live in our product and match our design, so nothing feels like a bolt-on widget. New users reach their first real report faster because of it, and for us that is the whole game. Review collected by and hosted on G2.com.

Nothing really comes to mind at this stage. Review collected by and hosted on G2.com.

We use Frigade Engage for user onboarding in our product. Primarily the tours and the announcements when we ship something new. The components are React and live in our own codebase, so they version with the rest of the product and pick up our design system instead of fighting it.

The part I didn't expect to matter this much is the dashboard. I set the components up once, and now copy and targeting changes happen there without a deploy. Review collected by and hosted on G2.com.

Not a ton of cons here. We often have enhancements for the same feature over the span of a few months. We like reusing the same tour component that has the same flow_id so we can just update copy on the component itself in the dashboard. This is great because we don't need a code change. The only issue is we need to reset all the users for that tour so we end up having to write a quick script to iterate through their API to do so. Ideally we'd like to be able to clear users from the dashboard. Review collected by and hosted on G2.com.

What works about Frigade for us is that the Assistant doesn't stop at explaining. When a seller in Valley asks "how do I invite my team", Frigade triggers the invite modal instead of pasting a four-step list. When they ask how to fix a LinkedIn connection error, the Assistant walks them through their own account state.

That action layer is the thing that's actually deflected support volume for us. The day-one questions our sellers would have pinged us about now resolve themselves inside the product. We're a fast-shipping team, and we don't have to babysit the Assistant. It picks up new features as we release them.

Setup took a couple of days. The Frigade team has been quick on every question we've sent over. Review collected by and hosted on G2.com.

The team has been great to work with - no complaints. Review collected by and hosted on G2.com.

The Frigade Assistant handles the bulk of our user onboarding for new Chefs joining Hotplate. We run a marketplace where creators set up everything from menus to pickup windows to payments, and our makers used to come to us with the same questions over and over.

What we've leaned on hardest is the combination of Suggestions and on-demand AI-generated product tours. Suggestions surface proactively at the right moment for each Chef, and the Assistant runs the AI-generated walkthrough live with UI highlighting and form-fills, even taking actions on the maker's behalf where it can. The tours re-adapt automatically as our product ships, which is the piece that sets Frigade apart from the digital adoption platforms that came before.

Beyond the activation lift, we get auto-categorized Insights from every Chef conversation. We can see where the friction actually sits in our product, not just patch over it.

The result is faster user activation for our new makers and broader feature adoption across our existing creator base. The Frigade team has also been responsive every time we've needed to dig into a specific case. Review collected by and hosted on G2.com.

The only thing I want is better mobile support so we can use them even more across all of our services – I love the product Review collected by and hosted on G2.com.

Frigade is how we guide new developers through getting started with Retell. Voice agents are configurable, and even technical users hit moments in the dashboard where they're not sure what to do next. Frigade meets them with real-time guidance at the point in the workflow where it matters.

The piece that's worked for us is how natural it feels inside the product. New developers land in the dashboard and the right guidance shows up at the moment they need it. We ship fast, and Frigade has kept up without turning into a maintenance burden for our team.

We've also leaned on Frigade to drive feature adoption when we ship new releases. It keeps developers moving through configuration steps without making them bounce out to our docs. Review collected by and hosted on G2.com.

Nothing to flag - the team has been great to work with. Review collected by and hosted on G2.com.