G2

levente o.

Senior UX/UI Designer and Frontend developer

Small-Business (50 or fewer emp.)

8/26/2026

"Role-Aware In-Product AI Help That Guides Users Right on Screen"

5/5

What do you like best about Frigade?

Our platform serves teachers, students, and researchers, and they all see different parts of the UI. That is where help tooling usually falls apart, and it is where Frigade has impressed us most since we put it in the product this spring. We have watched it tell a student, correctly, that the screen they asked about is only available to their teacher. Nobody wrote that answer. It picked up our roles and permissions from using the product itself. When someone asks how to do something, it walks them to the right element on their screen instead of pointing them at a help article. Our users get answers at whatever hour they work, and for students that means every hour. We considered building the in-product AI ourselves first. I am glad we did not. Review collected by and hosted on G2.com.

What do you dislike about Frigade?

We're excited to continue the rollout and enable the assistant for more of our users. Nothing else comes to mind. Review collected by and hosted on G2.com.

What problems is Frigade solving and how is that benefiting you?

Frigade gives Nuvolos an in-product guidance layer that helps users move through complex workflows with less friction. Instead of searching documentation or waiting for support, users can ask questions directly in the platform and receive guidance suited to their current access level and responsibilities. For Nuvolos, this improves self-service support while preserving a clear path to human help when needed. The assistant can provide immediate answers for routine tasks, reduce avoidable support requests, and hand conversations to the support team with useful context when an issue requires personal assistance. Review collected by and hosted on G2.com.