It’s very easy to create a tour using AI by recording the workflow and automatically turning it into a guide. It doesn’t require any developers to build these guides; you just need to install it in your production environment. The Jimo team was also easy to reach for support, and they quickly implemented a fix when we ran into a bug.<br><br>The price seems reasonable, although we’ll have to see over time how much impact it has on user behavior. There are also out-of-the-box integrations, even though we haven’t used them yet. Testing our guides and checklists was straightforward, but we’ve noticed some lag and occasional bugginess in the application. Review collected by and hosted on G2.com.

It can be buggy and sometimes throws random errors, and it also lacks customization options. I’d really like the ability to use intelligent color schemes based on each customer portal’s configuration, rather than relying on a universal theme or having to create custom themes for every customer. That said, for a quick installation, we’re still happy with Jimo. Review collected by and hosted on G2.com.