![Jessica L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica L.")
JL

Jessica L.

Senior Customer Content Manager

Enterprise (\> 1000 emp.)

6/5/2026

"Flexible In-App Engagements with Robust Targeting and Outstanding Support"

4.5/5

What do you like best about Gainsight Product Experience?

One of the things I really appreciate about Gainsight is how flexible it is for creating and managing in-app engagements. There's definitely a bit of a learning curve as first, but once ramped up, I’ve been able to build meaningful engagements like release notes pop-ups and guided tours with minimal guidance. The audience targeting options are really robust too, which helps us make sure the right message gets to the right people. Another big plus is the ability to clone and template engagements, which has saved us a ton of time when creating regular updates.

The Analytics feature has been incredibly valuable, providing real-time visibility into how users interact with our in-app engagements. Instead of waiting on delayed reports, we can immediately gauge the effectiveness of a new guide or prompt, allowing us to iterate and optimize our strategy on the fly.

The support team and especially our CSMs have been very supportive and I am consistently impressed with their technical knowledge. Review collected by and hosted on G2.com.

What do you dislike about Gainsight Product Experience?

One challenge we've faced with Gainsight is the occasional inconsistency during testing engagements, like trying to get pop-ups to reappear for demo purposes or when troubleshooting settings. It can feel a bit unclear at times, which has led to some confusion and extra steps. However, their support team has been great at helping us work through these issues.

Another area for improvement could be the editor. While it's powerful, the preview sometimes doesn’t reflect what actually appears live, especially with custom CSS changes or fonts. It’s a minor inconvenience, but streamlining this would make the creation process even more efficient. Review collected by and hosted on G2.com.

What problems is Gainsight Product Experience solving and how is that benefiting you?

Gainsight helps us improve user adoption and engagement by allowing us to deliver targeted in-app messages like release notes and guided tours. It’s made it easier to communicate key updates, share resources, and guide users through new features, reducing support tickets and improving the overall user experience. By providing insights into user behavior and the impact of our engagements, we can make data-driven decisions and ensure our users are getting the most out of our products. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: Seller invite

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4.4 out of 5 · Verified reviews from real users

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