G2

Karen L.

Small-Business (50 or fewer emp.)

6/29/2023

"We transformed our client experience in a mere month with Userlane"

5/5

What do you like best about Userlane?

First of all, I like the ease of creating guides, tool tips and announcements.

Secondly, the segmentation, for users and pages, is critical for our platform.

Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed.

Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane.

Customer support has been fantastic through the entire process. Great team! Review collected by and hosted on G2.com.

What do you dislike about Userlane?

There's nothing I or my team dislike. Sometimes, it seems a little clunky going back and forth between the portal and the editor, especially when it comes to ToolTips, but nothing that we would really complain about. Review collected by and hosted on G2.com.

What problems is Userlane solving and how is that benefiting you?

Userlane gives our users/clients a much-improved CX, by letting us highlight areas where we know a user may forget how to perform and action on our platform, or needs to learn how to do something new.

We will be segmenting our users even further in the near future, and that will give us the ability to deliver a totally customized guide/tooltip experience - a truly curated adventure.

Finally, after years of guesswork, we will be able to review true data about how our users interact on our platform, and that is pure gold. Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Dear Karen,

Thank you for your positive review of Userlane! We're thrilled to hear that you find it easy to create content. Our goal is to provide a user-friendly experience that empowers you to enhance your platform's usability effectively.

We appreciate your support and are here to assist you further.

Thanks,

Bengi Tetik

Marketing Manager

Userlane