G2

Romana K.

Founder @SaaStorm

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/30/2026

"The easiest way to get in-app guidance live without dev time"

5/5

What do you like best about Jimo?

What I like best is how quickly you can go from idea to live experience. The visual editor feels closer to editing a doc than configuring software - you click the element, write the copy, adjust the styling, and publish, no dev ticket required. That speed is the real ROI for us: onboarding tweaks that used to sit in the engineering backlog for weeks now ship the same day, which easily justifies the cost compared to building this in-house.

Performance has been solid - tours load smoothly and don't slow the product down, which was one of my worries going in. Integrations are straightforward too; connecting it to our existing stack and pulling in user data for targeting took very little effort, so we could segment flows by role or behaviour from the start.

The AI features are a nice time-saver, especially for drafting tour copy and getting a first version of a flow you can then refine. And support deserves a mention - onboarding was hands-on, and whenever we had a question the team answered quickly and actually followed up. It feels like they care whether you get value out of the product, not just whether you signed. Review collected by and hosted on G2.com.

What do you dislike about Jimo?

Honestly, not much. I haven't run into anything that got in the way of using it day-to-day. Review collected by and hosted on G2.com.

What problems is Jimo solving and how is that benefiting you?

Jimo solves the gap between knowing what users need to see and actually getting it in front of them. Before, every onboarding change, feature announcement or in-app survey depended on engineering time, so a lot of good ideas just never shipped. With Jimo, the team can build and launch those experiences themselves. Review collected by and hosted on G2.com.