Userlane Reviews & Product Details

Making changes and edits is extremely quick. I also like the HEART dashboard which helps us zero in on any potential issues. Review collected by and hosted on G2.com.

While the basics of Userlane are very intuitive, some of the finer details take a little longer to learn and implement. Review collected by and hosted on G2.com.

First of all, I like the ease of creating guides, tool tips and announcements.

Secondly, the segmentation, for users and pages, is critical for our platform.

Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed.

Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane.

Customer support has been fantastic through the entire process. Great team! Review collected by and hosted on G2.com.

There's nothing I or my team dislike. Sometimes, it seems a little clunky going back and forth between the portal and the editor, especially when it comes to ToolTips, but nothing that we would really complain about. Review collected by and hosted on G2.com.

- Guides, of course and so easy to create.

- The languages possibilities, awesome.

- Announcements easy and visible...

- NPR and various stats.

- Love the segmentation possibilities. Review collected by and hosted on G2.com.

Nothing I dislike, but improvements can always be added:

- adding some LMS aspects like the possibility of adding quick quizzes or comprehension games in the middle of a quiz.

- the possibility of creating multi-directional guides, like if the user clicks here (or chooses this option in a dropdown), the guide goes that way, if it clicks here, then the guide goes that other way... all in the same guide.

- being able to have some chapters that have to follow an order, some chapters more open... for now this parameter is for all or none.

- A way to be able to search a page segmented guide even if not on the segmented page, while when clicking on it it would show something like "this guide is available in this section", but at least they do not have to go to the section to see if there is a guide they are looking for.

- More support/kb partners... we work with Zoho... any chance they would be added in the near future? :-) Review collected by and hosted on G2.com.

* User friendly editor

* Prompt help and support available Review collected by and hosted on G2.com.

* Can be usefull to have some features like

** branching guides on certain criteria.

** custom tagging for steps or grouping steps. Review collected by and hosted on G2.com.

There was always assistance available to help when needed. Review collected by and hosted on G2.com.

There were a lot of unexpected errors along the way. Review collected by and hosted on G2.com.

What I like best about Userlane is that it is such an easy tool to use. Creating an onboarding guide takes me no longer than 30 minutes which is excellent when you need to meet deadlines! Review collected by and hosted on G2.com.

I would say that the downside of using the tool is that you cannot gain feedback on specific parts of your application, although I believe this feature will be added soon, and I can't wait to use it! Review collected by and hosted on G2.com.

Userlane's guide creation process offers a range of features that make guides more effective and help users understand better. For example, as an administrator you can add photos to the guides to provide a visual representation of specific steps. Additionally, the option to link to other guides enables users to access the right resources quickly and efficiently. Review collected by and hosted on G2.com.

Since we have recently implemented Userlane and have not yet received any negative feedback, there is not much that I can say about it. However, I can say that initially creating a guide presented some challenges. Thankfully, the competent team at Userlane was readily available to provide us with the necessary support and guidance whenever needed. Review collected by and hosted on G2.com.

We supply fullweb solution to our customers and userlane is a contemparary way to onboard and help them in using our solution.

It's very easy to build guides and tours ton onboard and help users.

Annoucements allow us to send message and informations to them.

By using Userlane, our users find our software very simple and user friendly. Review collected by and hosted on G2.com.

There is some troubleshottings with tooltips so we cannot use it as well as we want.

We hope this will be fixed soon Review collected by and hosted on G2.com.

I love how customizable Userlane is and how close the Userlane team works to create learning modules specific to our processes. Review collected by and hosted on G2.com.

Guide building can be a bit time-consuming, but Userlane's account representatives do a great job in helping to carry that load. Review collected by and hosted on G2.com.

With Userlane, it is possible to define very flexible guides for easy adoption of any solution in your internal stack. Review collected by and hosted on G2.com.

Guides require constant maintanance, if the area they describe is changing (like for SaaS solutions). Review collected by and hosted on G2.com.