Best Conversational Marketing Software with Lead Gathering Capabilities

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 308

Category Stats (Aug 2026)

  • Average Rating: 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 360Dialog (+2.74%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,900+ Authentic Reviews
  • 308+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio)

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LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

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HubSpot Marketing Hub

Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 14,252

How Do G2 Users Rate HubSpot Marketing Hub?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.4/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.2/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind HubSpot Marketing Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12,158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Coordinator
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 52% Small, 41% Medium

What Do G2 Reviewers Say About HubSpot Marketing Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Marketing Hub, which simplifies managing all marketing activities in one platform.
  • Users value the automation tools in HubSpot Marketing Hub, significantly boosting productivity and simplifying email marketing processes.
  • Users love the beginner-friendly yet powerful features of HubSpot Marketing Hub, simplifying marketing and automation processes.
  • Users love the powerful automation features of HubSpot Marketing Hub, enabling efficient lead nurturing and campaign management.
  • Users appreciate the seamless integrations of HubSpot Marketing Hub, enhancing collaboration between marketing and sales efforts.
Cons
  • Users find the learning curve steep for HubSpot Marketing Hub, requiring time and training to master its features.
  • Users find HubSpot Marketing Hub's limited features frustrating, lacking essential tools and ease of use compared to competitors.
  • Users find HubSpot Marketing Hub to be expensive as costs rise significantly with increasing features and contacts.
  • Users find the missing features in HubSpot Marketing Hub limit flexibility and increase costs as their needs grow.
  • Users find HubSpot Marketing Hub's high pricing challenging, especially for smaller teams needing advanced features.

What Are Recent G2 Reviews of HubSpot Marketing Hub?

What Are G2 Users Discussing About HubSpot Marketing Hub?

Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.

Average Rating: 4.9/5.0

Total Reviews: 1,531

How Do G2 Users Rate Qualified?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.5/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.4/10 (Category avg: 8.7/10)
  • Analytics: 9.2/10 (Category avg: 8.4/10)

Who Is the Company Behind Qualified?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    83,223 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Operations Manager, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Medium, 21% Large

What Do G2 Reviewers Say About Qualified?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support provided by Qualified, enhancing implementation and ongoing value significantly.
  • Users find the dedicated support and visibility from Qualified invaluable for successful implementation and ongoing optimization.
  • Users commend Qualified for its user-friendly interface and innovative features that enhance lead qualification and engagement.
  • Users value the ease of use of Qualified, making integration and maximizing feature benefits seamless and efficient.
  • Users value the exceptional customer service, feeling supported by dedicated team members during implementation and beyond.
Cons
  • Users struggle with the learning curve of Qualified, particularly regarding usability and intuitiveness in various areas.
  • Users find the missing features in Qualified limit functionality, affecting data extraction and user experience.
  • Users note a steep learning curve for using Qualified effectively, though support helps ease the transition.
  • Users desire more customization options for graphic elements and experience-specific shortcuts to enhance user interaction.
  • Users find the complexity of routing rules and setup challenging, requiring significant time and support for mastery.

What Are Recent G2 Reviews of Qualified?

What Are G2 Users Discussing About Qualified?

Birdeye

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

Average Rating: 4.7/5.0

Total Reviews: 4,070

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find Birdeye incredibly easy to use, appreciating the intuitive setup and seamless navigation for managing reviews.
  • Users value the ease of use of Birdeye, finding navigation and review management straightforward and efficient.
  • Users value the user-friendly review management features of Birdeye, enhancing communication and reputation effortlessly.
  • Users commend the excellent customer support from Birdeye, ensuring smooth integration and great success in implementation.
  • Users appreciate the ease of use and convenience of Birdeye, especially for managing reviews and patient communication.
Cons
  • Users note the missing features in Birdeye, wishing for integration with TikTok and other enhancements.
  • Users note that Birdeye's slow UI and AI improvements needed impact efficiency and customer service experience.
  • Users find it confusing to manage reviews effectively due to integration and dashboard usability issues.
  • Users note a learning curve with Birdeye's interface that may challenge those less familiar with technology.
  • Users find the limited features of Birdeye lack comprehensive tools and integrations needed for a better experience.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Exceed.ai

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate Exceed.ai?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Exceed.ai?

  • Seller: Genesys
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,569 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Top Industries: Computer Software, Venture Capital & Private Equity
  • Company Size: 59% Small, 35% Medium

What Do G2 Reviewers Say About Exceed.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks.
  • Users value the automated lead qualification and engagement of Exceed.ai, streamlining sales processes and enhancing efficiency.
  • Users appreciate the automatic qualification and engagement of leads with Exceed.ai, enhancing efficiency and boosting sales outreach.
  • Users love the automation ease of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team.
  • Users appreciate the efficiency of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly.
Cons
  • Users note the AI's tendency to give up quickly on technical inquiries, affecting the overall user experience.
  • Users find limited customization in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement.
  • Users feel the complexity in setup and rigid AI responses hinder effective use, especially for detailed analytics.
  • Users find the difficult setup of Exceed.ai can be quite challenging, impacting initial usability and experience.
  • Users find the inadequate reporting on Exceed.ai limiting for deeper insights and customized analytics.

What Are Recent G2 Reviews of Exceed.ai?

What Are G2 Users Discussing About Exceed.ai?

Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

Average Rating: 4.5/5.0

Total Reviews: 3,733

How Do G2 Users Rate Fin?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.3/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.4/10)

Who Is the Company Behind Fin?

  • Seller: Intercom, Inc.
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    953 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Fin's quick and accurate responses, significantly reducing support workload and enhancing query resolution.
  • Users find Fin's ease of use exceptional, with intuitive navigation and helpful features simplifying the overall experience.
  • Users value the ease of use of Fin, enjoying streamlined onboarding and effective conversation tracking features.
  • Users value the efficiency of Fin, appreciating its easy integration and intuitive interface for seamless operations.
  • Users appreciate the automation features of Fin, enhancing efficiency and client management without overwhelming support teams.
Cons
  • Users find the lack of missing features in Fin limits usability and complicates user experience significantly.
  • Users find Fin's lack of nuance and outdated information frustrating, often leading to verification with human support.
  • Users find the limited features of Fin restrict their ability to fully leverage its capabilities and control.
  • Users experience a steep learning curve with Fin, finding its setup and functionality demanding and complex.
  • Users express concerns over Fin's high pricing, with many features requiring additional payment, leading to unexpected bills.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

Customers.ai

Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.

Average Rating: 4.8/5.0

Total Reviews: 417

How Do G2 Users Rate Customers.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.8/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.7/10 (Category avg: 8.7/10)
  • Analytics: 9.7/10 (Category avg: 8.4/10)

Who Is the Company Behind Customers.ai?

  • Seller: Customers.ai
  • Year Founded: 2018
  • HQ Location: Boston, Massachusetts
  • Twitter: @CustomersAI
    6,121 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Customers.ai?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of collaboration in Customers.ai, effectively enhancing sales and marketing synergy through insightful data.
  • Users find Customers.ai to be incredibly helpful for sales and marketing collaboration, enhancing lead targeting and efficiency.
  • Users find Customers.ai to be extremely easy to use, enabling quick adoption and effective team training.
  • Users appreciate the lead generation capabilities of Customers.ai, enhancing their understanding of customer journeys and engagement.
  • Users praise the responsive customer service of Customers.ai, which enhances their experience and support.
Cons
  • Users find the learning curve steep, requiring time and support to fully grasp the platform's features.
  • Users find the learning difficulty challenging, especially with setup and understanding new features integration.
  • Users report poor customer support when resolving issues, impacting their overall experience with Customers.ai.
  • Users find the steep learning curve challenging, requiring time to fully understand and integrate the system.
  • Users express concern over the high costs of Customers.ai, citing inflating pricing for underperforming services.

What Are Recent G2 Reviews of Customers.ai?

What Are G2 Users Discussing About Customers.ai?

Verse.ai

Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-Driven and Human-Powered conversations. Billions of dollars are spent on leads, but only 27% are actually responded to, Verse.ai has arisen as the defacto technology solution for every business's most pressing problem: lead response and follow-up. The likelihood of lead conversion increases by 21x due solely to the immediacy of Verse.io's multi-faceted lead response. By infusing innovative technology with industry expertise, Verse.ai has developed the perfect formula to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize their focus on serious prospects and supercharge their conversion rates up to 300%. The platform is available on a subscription basis. The Verse.ai platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as they’re received. Unlike static lead engagement solutions, Verse.io uses a perfect blend of automation, human touch, and proven scripts to instantly contact every lead and to vet them thoroughly. Furthermore, Verse.io provides sales teams with full control of the lead engagement process: customized preferences, real-time conversation access, and the power to pass all engagement data back to your CRM. Once the lead is deemed qualified, they are passed back to the sales rep. This handoff is accomplished either through live transfer, or an appointment that is booked directly on a sales rep's calendar. Verse.io acts as an extension of your team - both in spirit and in name. As a result, a seamless experience is created for the company and the potential client.

Average Rating: 4.9/5.0

Total Reviews: 39

How Do G2 Users Rate Verse.ai?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.4/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Verse.ai?

  • Seller: Verse.ai
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Real Estate, Financial Services
  • Company Size: 83% Small, 14% Medium

What Are Recent G2 Reviews of Verse.ai?

What Are G2 Users Discussing About Verse.ai?

Zoho SalesIQ

Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform.

Average Rating: 4.4/5.0

Total Reviews: 237

How Do G2 Users Rate Zoho SalesIQ?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Zoho SalesIQ?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,766 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 72% Small, 20% Medium

What Do G2 Reviewers Say About Zoho SalesIQ?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoho SalesIQ, facilitating seamless real-time engagement and efficient customer interactions.
  • Users appreciate the responsive real-time engagement of Zoho SalesIQ, enabling effective visitor tracking and automated customer interactions.
  • Users love the real-time engagement features of Zoho SalesIQ, enhancing interactions and boosting conversions effortlessly.
  • Users appreciate the seamless integrations of Zoho SalesIQ, enhancing customer support and business efficiency effortlessly.
  • Users praise the superb customer support of Zoho SalesIQ, finding it responsive and extremely helpful in managing interactions.
Cons
  • Users experience excessive notifications, including delays and duplicates, which can disrupt the overall user experience on Zoho SalesIQ.
  • Users find the learning curve steep with Zoho SalesIQ due to extensive customization and multiple integrations.
  • Users find customization limited in Zoho SalesIQ, feeling overwhelmed by initial setup and execution complexities.
  • Users experience notification issues with delays and double alerts on the Android app, impacting overall usability.
  • Users find the interface of Zoho SalesIQ not intuitive, making initial setup and customization feel overwhelming and complex.

What Are Recent G2 Reviews of Zoho SalesIQ?

Manychat

Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is.

Average Rating: 4.5/5.0

Total Reviews: 151

How Do G2 Users Rate Manychat?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.2/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 7.9/10 (Category avg: 8.4/10)

Who Is the Company Behind Manychat?

  • Seller: ManyChat
  • Year Founded: 2016
  • HQ Location: Palo Alto, US
  • Twitter: @ManyChatHQ
    3,747 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    558 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Manychat?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use in Manychat, enabling quick setup and personalized customer interactions effortlessly.
  • Users love the automation features of Manychat, finding it user-friendly and time-saving for managing interactions.
  • Users appreciate the ease of automation with ManyChat, enhancing response rates and saving valuable time.
  • Users admire the user-friendly and intuitive features of Manychat, enhancing client engagement and streamlining communication effortlessly.
  • Users find Manychat extremely user-friendly, simplifying automations and enhancing client engagement effortlessly.
Cons
  • Users find Manychat's limited features restrictive, especially on the free plan, leading to frustration and confusion.
  • Users feel Manychat is expensive, particularly for smaller businesses, and suggest more affordable pricing options.
  • Users express dissatisfaction with poor customer support and unresponsive help links, complicating troubleshooting efforts.
  • Users report missing features in Manychat, leading to frustrations with integrations and support availability.
  • Users find the pricing structure inflexible, limiting access for smaller businesses or individuals on a budget.

What Are Recent G2 Reviews of Manychat?

What Are G2 Users Discussing About Manychat?

Drift

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.

Average Rating: 4.4/5.0

Total Reviews: 1,203

How Do G2 Users Rate Drift?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Drift?

  • Seller: Salesloft
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @Salesloft
    18,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,098 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 27% Small

What Do G2 Reviewers Say About Drift?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Drift, enhancing their experience with intuitive features and real-time notifications.
  • Users value the fast and efficient customer support from Drift, enhancing engagement and sales effectiveness significantly.
  • Users appreciate the intuitive Prospect Dashboard of Drift, enabling swift access to actionable insights for informed decision-making.
  • Users value the visitor tracking of Drift, as it helps identify warm leads and optimize targeted messaging.
  • Users love Drift for its effective lead generation, helping identify highly engaged prospects for targeted outreach.
Cons
  • Users experience routing issues and notification floods, complicating chat management and client interactions on Drift.
  • Users find the learning curve steep, needing extensive webinars and assistance to fully utilize Drift's capabilities.
  • Users often experience notification issues with Drift, including delays and blank pages, impacting conversation flow.
  • Users experience routing issues with Drift, often leading to misdirected conversations and difficulty managing spam and profanity.
  • Users experience chat issues including delayed notifications and loading times that disrupt conversations and accessibility.

What Are Recent G2 Reviews of Drift?

What Are G2 Users Discussing About Drift?

TARS

Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow.

Average Rating: 4.6/5.0

Total Reviews: 149

How Do G2 Users Rate TARS?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.9/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.1/10 (Category avg: 8.7/10)
  • Analytics: 8.7/10 (Category avg: 8.4/10)

Who Is the Company Behind TARS?

  • Seller: TARS
  • Year Founded: 2016
  • HQ Location: Newark, DE
  • Twitter: @hellotars_ai
    765 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    46 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About TARS?

AI-generated summary from verified user reviews

Pros
  • Users value the customization options of TARS bots, enhancing brand consistency and user engagement seamlessly.
  • Users celebrate the customer success aspect of TARS, experiencing increased leads and enhanced engagement through personalized bots.
  • Users love the customizability of TARS, enabling tailored bots that enhance brand consistency and user engagement.
  • Users love the high level of customization in TARS, allowing bots to reflect their brand and engage effectively.
  • Users enjoy the ease of use of TARS, leading to increased engagement and higher completion rates for forms.

What Are Recent G2 Reviews of TARS?

What Are G2 Users Discussing About TARS?

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

Average Rating: 4.4/5.0

Total Reviews: 468

How Do G2 Users Rate Freshchat?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.9/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.4/10)

Who Is the Company Behind Freshchat?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,505 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 36% Medium

What Do G2 Reviewers Say About Freshchat?

AI-generated summary from verified user reviews

Pros
  • Users find Freshchat's ease of use remarkable, allowing quick automation setups and seamless customer interactions.
  • Users appreciate the convenience of multiple channels in Freshchat, enhancing customer support efficiency and personalization.
  • Users appreciate the user-friendly interface and features of FreshChat for efficient customer support management.
  • Users appreciate the ease of Automations in Freshchat, enabling quick resolutions and customizable user interactions.
  • Users value the seamless integrations of Freshchat, streamlining customer support across multiple channels effortlessly.
Cons
  • Users find that Freshchat's AI limitations hinder advanced automation and complex routing compared to competitors.
  • Users experience chatbot issues with Freddy AI, citing limited automation and understanding affecting overall efficiency.
  • Users experience chat issues with confusing dashboards, missed notifications, and limited message editing options.
  • Users find the learning curve steep due to tricky custom reports and complex chatbot setup.
  • Users find Freshchat's limited AI capabilities inadequate for nuanced automation and complex routing compared to competitors.

What Are Recent G2 Reviews of Freshchat?

Instabot

Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books meetings instantly. This is proven to increase conversions and reduce costs. Build, integrate, and launch Instabot on your website, or as a landing page in 20 minutes or less. Quickly leverage data collected by Instabot by porting it over to your CRM, marketing automation, e-mail platforms, or internal portals. Once deployed, you can live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit your bot on the fly. Easily build, launch, and optimize web bots with no technical resources—and make bots sophisticated with AI and natural language processing (NLP). Features of Instabot: • Intuitive Interface for Non-Technical Users • White-labeling + Complete Customization • Full Control of How + When Bot is Seen • Robust + Transparent Analytics • Live-Chat Hand-off • Calendar Integration for Easy, Instabot Scheduling • Natural Language Processing (NLP) • Integration with Salesforce, Eloqua, and Zapier • Email Alerts + Customized Goal Analytics How Instabot Is Different: • Most powerful platform on the market (including AI, Natural Language Processing, and custom coding) • Easy-to-manage • Deep analytics for great insights about your business and customers • Build and launch a chatbot in minutes • Amazing, responsive customer support The best way to compare Instabot is to try it yourself. Set your KPI, and we’ll build you a bot for free. If we can’t improve your conversion metrics or create efficiency, there is no cost to you. Email us for more information at info@instabot.io

Average Rating: 4.5/5.0

Total Reviews: 50

How Do G2 Users Rate Instabot?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.3/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.2/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.4/10)

Who Is the Company Behind Instabot?

  • Seller: instabot.io
  • Year Founded: 2017
  • HQ Location: New York, US
  • Twitter: @Instabot_io
    457 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Small, 23% Medium

What Are Recent G2 Reviews of Instabot?

What Are G2 Users Discussing About Instabot?

Chatfuel

One solution for engagement and sales in private medicine and wellness. Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Trained on over 150 billion customer conversations, Chatfuel empowers more than 18,000 businesses to automate and optimize their sales process - from first lead to loyal customer -in as little as 30 seconds. In clinics and wellness centers, a multistage sales process often demands the business owner’s constant involvement, increasing the risk of client drop-off. Chatfuel solves this with a plug-and-play AI agent that captures leads directly from Instagram, Facebook, WhatsApp, and TikTok campaigns, qualifies them, schedules appointments, sends reminders, and manages follow-ups - all automatically. Official Partner of Meta.

Average Rating: 4.4/5.0

Total Reviews: 43

How Do G2 Users Rate Chatfuel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.7/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.7/10 (Category avg: 8.7/10)
  • Analytics: 7.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Chatfuel?

  • Seller: Chatfuel Ai
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • Twitter: @chatfuel
    25,115 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 84% Small, 13% Medium

What Do G2 Reviewers Say About Chatfuel?

AI-generated summary from verified user reviews

Pros
  • Users find Chatfuel to be affordable, with a simple setup and minimal maintenance required over the years.
  • Users value the automation capabilities of Chatfuel, simplifying customer interactions and saving time for small businesses.
  • Users find Chatfuel to be easy to set up and modify, making automation for their small business straightforward.
  • Users value the easy creation of Chatfuel, simplifying automation for their customer interactions effortlessly.
  • Users praise the easy setup of Chatfuel, allowing for effortless automation and minimal ongoing adjustments.
Cons
  • Users express frustration over Chatfuel's expensive pricing structure, particularly due to unexpected plan increases without clear communication.
  • Users report poor customer support, feeling disregarded when addressing issues with pricing and billing concerns.

What Are Recent G2 Reviews of Chatfuel?

What Are G2 Users Discussing About Chatfuel?

Conversica

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies attract, acquire and grow revenue across the customer lifecycle. Our omnichannel AI Assistants engage in human-like, two-way dialogue in real-time or on buyers’ time to boost productivity, increase performance, and ultimately drive revenue opportunities. With built-in best practices battle-tested over a decade of experience and 1 billion interactions, Conversica AI Assistants help Marketing, Sales, and Customer Success teams work smarter to meet customer expectations. Empower your revenue teams with true, sophisticated AI-powered by Natural Language Processing (NLP), deep learning capabilities, and business process automation. With 98% accuracy, our AI Assistants are more accurate than a human. Revenue leaders cannot afford to be satisfied with the status quo. AI Assistants make the impossible possible by touching every lead at scale, accelerating opportunities, and increasing team performance without increasing headcount. Reach the next level of growth by catering to customer expectations for prompt, persistent, and personalized communications at scale.

Average Rating: 4.5/5.0

Total Reviews: 185

How Do G2 Users Rate Conversica?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.3/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.1/10 (Category avg: 8.7/10)
  • Analytics: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Conversica?

  • Seller: Conversica LLC
  • Year Founded: 2007
  • HQ Location: Foster City, CA
  • Twitter: @MyConversica
    11,045 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    106 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Computer Software
  • Company Size: 63% Medium, 21% Small

What Do G2 Reviewers Say About Conversica?

AI-generated summary from verified user reviews

Pros
  • Users value Conversica for its efficient lead generation, saving time and enhancing customer engagement with AI assistance.
  • Users appreciate the helpful AI assistance of Conversica, which effectively engages and retains customers over time.
  • Users value the automation capabilities of Conversica, significantly enhancing efficiency and customer engagement.
  • Users love the ease of use and implementation of Conversica, significantly improving their workflow and customer interactions.
  • Users find Conversica to be a time-saving efficiency tool that enhances customer engagement and retention effortlessly.
Cons
  • Users report inaccuracies in responses and discrepancies in statistics, which impact the effectiveness of Conversica.
  • Users experience an inadequate response system with Conversica, leading to repetitive messages that lack contextual relevance.
  • Users note the limitations of AI responses, impacting their experience and seeking more comprehensive support in sales.
  • Users find a poor understanding from Conversica's AI, leading to repetitive outreach and frustrating communication issues.
  • Users experience integration issues with MarTech platforms, impacting data tracking and multi-item sales capabilities.

What Are Recent G2 Reviews of Conversica?

What Are G2 Users Discussing About Conversica?