Best Conversational Marketing Software with Lead Gathering Capabilities

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 355

Category Stats (Sep 2026)

  • Average Rating: 4.57/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Freshmarketer (+1.72%) - Among all products in this category, Freshmarketer recorded the largest rating increase compared to last month

Last updated: September 26, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,800+ Authentic Reviews
  • 355+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and SalesCaptain.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=salescaptain-inc-salescaptain)

HubSpot Marketing Hub

Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 15,202

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How Do G2 Users Rate HubSpot Marketing Hub?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.4/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.2/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind HubSpot Marketing Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17,628 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Coordinator
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 52% Small, 41% Medium

What Do G2 Reviewers Say About HubSpot Marketing Hub?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of HubSpot Marketing Hub, enjoying seamless integration and powerful automation features.
  • Users appreciate the user-friendly email marketing features of HubSpot, enabling powerful campaigns with ease and efficiency.
  • Users appreciate the beginner-friendly tools of HubSpot Marketing Hub, making powerful marketing effortless and streamlined.
  • Users find HubSpot Marketing Hub's intuitive interface and automation tools enhance productivity and simplify marketing tasks.
  • Users value the automation capabilities of HubSpot Marketing Hub, effectively streamlining workflows and enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to effectively use HubSpot Marketing Hub's features.
  • Users find the missing features in HubSpot Marketing Hub restrictive, especially for smaller teams needing advanced functionality.
  • Users find the limited features of cheaper plans restrictive, hindering their ability to fully utilize HubSpot Marketing Hub.
  • Users find the pricing quite expensive, especially as their contact list and needs grow beyond the basic plans.
  • Users find HubSpot Marketing Hub's high pricing challenging, especially for smaller teams needing advanced features.

What Are Recent G2 Reviews of HubSpot Marketing Hub?

What Are G2 Users Discussing About HubSpot Marketing Hub?

Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesn’t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the world’s leading brands—including Crunchbase, Demandbase, Greenhouse, Plaid, and Suse—have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.

Average Rating: 4.9/5.0

Total Reviews: 1,550

How Do G2 Users Rate Qualified?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.5/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.4/10 (Category avg: 8.7/10)
  • Analytics: 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Qualified?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Operations Manager, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Medium, 21% Large

What Do G2 Reviewers Say About Qualified?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent and responsive customer support from Qualified, ensuring smooth implementation and ongoing assistance.
  • Users value the excellent support from Qualified, enhancing their experience and facilitating smooth integrations and migrations.
  • Users value the seamless data integration of Qualified, enhancing real-time engagement and optimizing website conversions effectively.
  • Users find Qualified to be exceptionally easy to use, with seamless integration and effective tools enhancing their experience.
  • Users value the exceptional customer service from Qualified, noting responsiveness and personalized support throughout their experience.
Cons
  • Users find the learning curve steep due to non-intuitive reporting and dashboard features, affecting overall usability.
  • Users note the missing features in Qualified, making it difficult to extract insights and accomplish tasks efficiently.
  • Users face a steep learning curve with Qualified, requiring time and support to fully utilize its features.
  • Users desire more customization options in Qualified, particularly for graphic elements and dialogue flow management.
  • Users find the complexity of Qualified's setup and management can be cumbersome without proper guidance and support.

What Are Recent G2 Reviews of Qualified?

What Are G2 Users Discussing About Qualified?

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,104

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Exceed.ai

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate Exceed.ai?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Exceed.ai?

  • Seller: Genesys
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,740 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Top Industries: Computer Software, Venture Capital & Private Equity
  • Company Size: 59% Small, 35% Medium

What Do G2 Reviewers Say About Exceed.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Exceed.ai, enabling efficient lead engagement and freeing up sales resources.
  • Users appreciate the automated lead engagement of Exceed.ai, enhancing sales efficiency and boosting engagement rates significantly.
  • Users value the automated lead qualification and engagement by Exceed.ai, enhancing efficiency and freeing up sales resources.
  • Users value the automation ease of Exceed.ai, significantly enhancing lead engagement and allowing sales teams to focus on closing deals.
  • Users value Exceed.ai for its efficiency in automating lead engagement, freeing up time for sales teams to close deals.
Cons
  • Users find the AI's tendency to give up quickly on technical questions frustrating, impacting their overall experience.
  • Users find limited customization options in Exceed.ai, impacting the flexibility and personalization of workflows and responses.
  • Users find the complexity in setup and reporting limits their ability to fully utilize Exceed.ai's potential.
  • Users find the difficult setup of Exceed.ai to be a barrier to a smooth experience with the platform.
  • Users feel that reporting and analytics are inadequate, lacking customization and depth for effective usage and insights.

What Are Recent G2 Reviews of Exceed.ai?

What Are G2 Users Discussing About Exceed.ai?

Fin

Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in. It runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening. Works across the entire customer journey. Fin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include: - Fin for Service resolves customers queries and automates support processes end-to-end. - Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow. - Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout. What makes Fin different: - Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models. - Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves. - One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows. - An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift. - Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers. - One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance. - The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.

Average Rating: 4.5/5.0

Total Reviews: 3,751

How Do G2 Users Rate Fin?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.3/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Fin?

  • Seller: Fin
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,238 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the powerful query resolution capabilities of Fin, highlighting its quick access to helpful resources.
  • Users find Fin to be incredibly easy to use and appreciate its quick and efficient responses.
  • Users appreciate Fin's speed and reliability in resolving queries, enjoying its intuitive UI and seamless integration.
  • Users enjoy the efficiency of Fin, benefiting from seamless navigation and effective AI handling of customer queries.
  • Users value the quick and helpful customer support from Intercom, enhancing their overall service experience and satisfaction.
Cons
  • Users find the missing features in Fin, particularly for procedure visibility and conversation simulation, frustrating and limiting.
  • Users find AI limitations in Fin, struggling with unique formats and providing unhelpful responses at times.
  • Users express frustration with limited features in Fin, citing a need for better integration and simulation options.
  • Users find the learning curve challenging, struggling with setup and the need for constant monitoring and attention.
  • Users express frustration with poor customer support, citing long response times and inadequate assistance from agents.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

Customers.ai

Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.

Average Rating: 4.8/5.0

Total Reviews: 417

How Do G2 Users Rate Customers.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.8/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.7/10 (Category avg: 8.7/10)
  • Analytics: 9.7/10 (Category avg: 8.5/10)

Who Is the Company Behind Customers.ai?

  • Seller: Customers.ai
  • Year Founded: 2018
  • HQ Location: Boston, Massachusetts
  • Twitter: @CustomersAI
    6,121 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    37 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Customers.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the collaborative features of Customers.ai, enhancing teamwork between sales and marketing for better leads.
  • Users appreciate the ease of collaboration on leads and prospecting with Customers.ai, enhancing sales and marketing synergy.
  • Users praise the responsive customer service of Customers.ai, enhancing their experience and optimizing performance effectively.
  • Users praise the automation benefits of Customers.ai, streamlining audience building and lead capturing effectively.
Cons
  • Users find the complex interface challenging at first, but support can help ease the learning process.
  • Users find a lack of guidance in Customers.ai, especially when new features are introduced without comprehensive tutorials.
  • Users find the learning curve challenging, as navigating configurations can be intimidating without proper support.
  • Users face a steep learning curve with Customers.ai, finding initial setup and functionality challenging.
  • Users find the inadequate reporting options frustrating, but appreciate quick support to address analytics issues.

What Are Recent G2 Reviews of Customers.ai?

What Are G2 Users Discussing About Customers.ai?

Verse.ai

Verse.ai is a lead conversion platform that turns your new leads into sales-ready opportunities through immediate AI-Driven and Human-Powered conversations. Billions of dollars are spent on leads, but only 27% are actually responded to, Verse.ai has arisen as the defacto technology solution for every business's most pressing problem: lead response and follow-up. The likelihood of lead conversion increases by 21x due solely to the immediacy of Verse.io's multi-faceted lead response. By infusing innovative technology with industry expertise, Verse.ai has developed the perfect formula to reduce time spent sifting through subpar online leads, thereby empowering sales reps to maximize their focus on serious prospects and supercharge their conversion rates up to 300%. The platform is available on a subscription basis. The Verse.ai platform works with all lead types, sources, and CRMs, automatically funneling in leads as soon as they’re received. Unlike static lead engagement solutions, Verse.io uses a perfect blend of automation, human touch, and proven scripts to instantly contact every lead and to vet them thoroughly. Furthermore, Verse.io provides sales teams with full control of the lead engagement process: customized preferences, real-time conversation access, and the power to pass all engagement data back to your CRM. Once the lead is deemed qualified, they are passed back to the sales rep. This handoff is accomplished either through live transfer, or an appointment that is booked directly on a sales rep's calendar. Verse.io acts as an extension of your team - both in spirit and in name. As a result, a seamless experience is created for the company and the potential client.

Average Rating: 4.9/5.0

Total Reviews: 39

How Do G2 Users Rate Verse.ai?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Audience Targeting: 10.0/10 (Category avg: 8.7/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Verse.ai?

  • Seller: Verse.ai
  • Year Founded: 2013
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    75 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Real Estate, Financial Services
  • Company Size: 83% Small, 14% Medium

What Are Recent G2 Reviews of Verse.ai?

What Are G2 Users Discussing About Verse.ai?

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.

Average Rating: 4.4/5.0

Total Reviews: 471

How Do G2 Users Rate Freshchat?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.9/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Freshchat?

  • Seller: Freshworks
  • Year Founded: 2010
  • HQ Location: San Mateo, CA
  • Twitter: @FreshworksInc
    19,020 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,783 employees on LinkedIn®
  • Ownership: NASDAQ: FRSH

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 59% Small, 36% Medium

What Do G2 Reviewers Say About Freshchat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Freshchat, enabling seamless management of multiple communication channels effortlessly.
  • Users appreciate the multi-channel support of Freshchat, streamlining customer responses and enhancing overall communication efficiency.
  • Users appreciate the ease of use and comprehensive features of Freshchat, enhancing customer support efficiency.
  • Users value the ease of implementing automation in Freshchat, significantly improving chat management and resolution times.
  • Users value the seamless integrations of Freshchat, streamlining communications across multiple channels for better support.
Cons
  • Users find AI limitations in Freshchat, noting its basic tool lacks advanced automation and understanding capabilities.
  • Users find the chatbot issues with Freshchat frustrating, as Freddy AI lacks understanding and automation features.
  • Users report chat issues with Freshchat, including confusing dashboards and unreliable notifications impacting communication.
  • Users find the learning curve steep, especially with custom reports and chatbot setup, affecting overall user experience.
  • Users find Freshchat's limited AI capabilities lacking compared to competitors, affecting automation and overall functionality.

What Are Recent G2 Reviews of Freshchat?

Manychat

Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is.

Average Rating: 4.5/5.0

Total Reviews: 151

How Do G2 Users Rate Manychat?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.2/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)

Who Is the Company Behind Manychat?

  • Seller: ManyChat
  • Year Founded: 2016
  • HQ Location: Palo Alto, US
  • Twitter: @ManyChatHQ
    3,747 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    570 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Founder
  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 87% Small, 10% Medium

What Do G2 Reviewers Say About Manychat?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of automation with Manychat, which significantly saves time and simplifies responses on social media.
  • Users commend the ease of use of Manychat, making bot setup and management effortless for business success.
  • Users appreciate the ease of automation with ManyChat, enhancing customer engagement and streamlining communication effortlessly.
  • Users praise Manychat for its intuitive interface and automation, enhancing client engagement and driving impressive conversions.
  • Users commend ManyChat for its user-friendly interface, simplifying automation processes while enhancing client engagement and conversions.
Cons
  • Users find the limited features of Manychat restrictive, especially for those looking to expand beyond basic functionalities.
  • Users find Manychat to be expensive, particularly smaller businesses struggling with its pricing structure and limited flexibility.
  • Users often experience poor customer support, with broken help links and delayed assistance complicating issues.
  • Users are frustrated by missing features and unreliable account integrations, hindering their overall experience with Manychat.
  • Users feel the pricing structure of Manychat could be more flexible and affordable for smaller businesses.

What Are Recent G2 Reviews of Manychat?

What Are G2 Users Discussing About Manychat?

Zoho SalesIQ

Zoho SalesIQ is a live chat and chatbot platform built for real-time customer engagement across every stage of the customer lifecycle. Marketing, sales, and support teams use it to monitor website visitors, trigger conversations at the right moment, and resolve queries without making customers wait. At its core, SalesIQ provides live visitor tracking, automated chat triggers, lead scoring, canned responses, chat routing, screen share, audio calls, and a mobile app for iOS and Android, everything needed to engage visitors and convert them before they leave. For teams that can't be online around the clock, the codeless bot builder and Answer Bot handle common queries automatically, qualify leads, and route conversations to the right person when a human is needed. The Summer '26 release extends all of this with Agentic Intelligence. Zia Agents now do what the best human agents do — they greet visitors, understand what's actually being asked, pull information from your CRM and connected systems, and resolve conversations end-to-end without a handoff. Where chatbots once followed fixed scripts, Zia Agents reason through context. AI-assisted routing replaces button-based navigation with intent detection, so customers no longer have to figure out which support flow they belong to before getting help. Dynamic FAQs go further still: instead of returning the same canned answer to every visitor, they pull account-specific details like membership tier or order status to generate a response that fits that customer's actual situation. SalesIQ also connects with WhatsApp, Instagram, Facebook Messenger, and Telegram, making it possible to maintain consistent customer engagement across channels and geographies from a single platform.

Average Rating: 4.4/5.0

Total Reviews: 237

How Do G2 Users Rate Zoho SalesIQ?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Zoho SalesIQ?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 72% Small, 20% Medium

What Do G2 Reviewers Say About Zoho SalesIQ?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Zoho SalesIQ, enabling efficient real-time engagement and streamlined visitor interactions.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer interaction and boosting conversions seamlessly.
  • Users appreciate the real-time engagement features of Zoho SalesIQ, enhancing customer support and boosting conversions efficiently.
  • Users appreciate the seamless integrations of Zoho SalesIQ, enhancing real-time communication and lead management effortlessly.
  • Users commend the superb customer support of Zoho SalesIQ, enhancing their experience and efficiency in resolving inquiries.
Cons
  • Users experience excessive and delayed notifications on the Android app, affecting their overall satisfaction with Zoho SalesIQ.
  • Users find the learning curve steep, as the customization options can be overwhelming and require time to master.
  • Users find Zoho SalesIQ's customization options somewhat limited, making initial setup and navigation a bit overwhelming.
  • Users experience notification issues with delays and duplicates, especially when using the Android app and website.
  • Users find the setup process for Zoho SalesIQ to be not intuitive, leading to an overwhelming experience initially.

What Are Recent G2 Reviews of Zoho SalesIQ?

TARS

Tars is an AI Agent builder platform that enables enterprises to automate workflows and customer interactions with reliable, intelligent, and scalable AI Agents. The easy-to-navigate visual drag-and-drop builder and AI configuration options make the building process straightforward. Tars allows users to maintain complete control over knowledge addition, ranking, ingestion, and more through sectional indexing for deep document understanding. Additionally, over 300 built-in tools make it easy to build customized AI Agents that work with your data and connect to your tech stack. The platform's evaluation systems ensure Agents perform accurately and consistently, while live chat capabilities enable seamless routing of complex cases to human teams when needed. Users can deploy their AI Agents across multiple channels by embedding them on websites or connecting them to platforms like Slack and WhatsApp. With comprehensive analytics, users can track every interaction through full conversation transcripts for continuous improvement at each step of the flow.

Average Rating: 4.6/5.0

Total Reviews: 149

How Do G2 Users Rate TARS?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.9/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.1/10 (Category avg: 8.7/10)
  • Analytics: 8.7/10 (Category avg: 8.5/10)

Who Is the Company Behind TARS?

  • Seller: TARS
  • Year Founded: 2016
  • HQ Location: Newark, DE
  • Twitter: @hellotars_ai
    765 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    48 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About TARS?

AI-generated summary from verified user reviews

Pros
  • Users love the extensive bot customization options in TARS, ensuring brand consistency and engaging experiences for leads.
  • Users appreciate the customer success features of TARS, experiencing increased leads and engaging interactions.
  • Users love the customizability of TARS, allowing them to create engaging bots that reflect their brand perfectly.
  • Users value the customization options of TARS, enhancing brand consistency and engagement with dynamic, personalized bots.
  • Users find TARS to be easy to use, enhancing lead generation with engaging and customizable bots across devices.

What Are Recent G2 Reviews of TARS?

What Are G2 Users Discussing About TARS?

Drift

Drift is a human-centric, AI-powered buyer engagement platform. A platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. A platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience. Drift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.

Average Rating: 4.4/5.0

Total Reviews: 1,203

How Do G2 Users Rate Drift?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.5/10)

Who Is the Company Behind Drift?

  • Seller: Salesloft
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Atlanta, GA
  • Twitter: @Salesloft
    18,437 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,098 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Development Representative, Business Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 51% Medium, 27% Small

What Do G2 Reviewers Say About Drift?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Drift, enhancing their experience with intuitive interfaces and real-time engagement insights.
  • Users value the 24/7 fast response of Drift, enhancing customer engagement and boosting sales effectively.
  • Users love the intuitive insights of Drift's Prospect Dashboard, enhancing decision-making and identifying high-potential accounts easily.
  • Users value the accurate visitor tracking by Drift, which supports effective prospecting and enhances lead generation.
  • Users value the lead generation capabilities of Drift, enabling insights into engaged prospects for effective outreach.
Cons
  • Users report frustration with chat routing issues and delayed notifications that hinder effective communication with clients.
  • Users find the learning curve challenging, requiring more training to fully utilize Drift's capabilities and features.
  • Users experience notification issues such as delays and blank pages, impacting timely responses and user experience.
  • Users face routing issues with Drift, experiencing misrouted conversations and the need for cumbersome spam filters.
  • Users experience chat issues due to delayed notifications and slow loading times, affecting conversation continuity.

What Are Recent G2 Reviews of Drift?

What Are G2 Users Discussing About Drift?

Instabot

Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books meetings instantly. This is proven to increase conversions and reduce costs. Build, integrate, and launch Instabot on your website, or as a landing page in 20 minutes or less. Quickly leverage data collected by Instabot by porting it over to your CRM, marketing automation, e-mail platforms, or internal portals. Once deployed, you can live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit your bot on the fly. Easily build, launch, and optimize web bots with no technical resources—and make bots sophisticated with AI and natural language processing (NLP). Features of Instabot: • Intuitive Interface for Non-Technical Users • White-labeling + Complete Customization • Full Control of How + When Bot is Seen • Robust + Transparent Analytics • Live-Chat Hand-off • Calendar Integration for Easy, Instabot Scheduling • Natural Language Processing (NLP) • Integration with Salesforce, Eloqua, and Zapier • Email Alerts + Customized Goal Analytics How Instabot Is Different: • Most powerful platform on the market (including AI, Natural Language Processing, and custom coding) • Easy-to-manage • Deep analytics for great insights about your business and customers • Build and launch a chatbot in minutes • Amazing, responsive customer support The best way to compare Instabot is to try it yourself. Set your KPI, and we’ll build you a bot for free. If we can’t improve your conversion metrics or create efficiency, there is no cost to you. Email us for more information at info@instabot.io

Average Rating: 4.5/5.0

Total Reviews: 50

How Do G2 Users Rate Instabot?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.3/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.2/10 (Category avg: 8.7/10)
  • Analytics: 8.6/10 (Category avg: 8.5/10)

Who Is the Company Behind Instabot?

  • Seller: instabot.io
  • Year Founded: 2017
  • HQ Location: New York, US
  • Twitter: @Instabot_io
    457 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Small, 23% Medium

What Are Recent G2 Reviews of Instabot?

What Are G2 Users Discussing About Instabot?

Chatfuel

One solution for engagement and sales in private medicine and wellness. Chatfuel is an AI-native operating system for private healthcare and wellness SMBs. It helps service teams shift from manual engagement to scalable revenue growth by reimagining the entire sales cycle. Trained on over 150 billion customer conversations, Chatfuel empowers more than 18,000 businesses to automate and optimize their sales process - from first lead to loyal customer -in as little as 30 seconds. In clinics and wellness centers, a multistage sales process often demands the business owner’s constant involvement, increasing the risk of client drop-off. Chatfuel solves this with a plug-and-play AI agent that captures leads directly from Instagram, Facebook, WhatsApp, and TikTok campaigns, qualifies them, schedules appointments, sends reminders, and manages follow-ups - all automatically. Official Partner of Meta.

Average Rating: 4.4/5.0

Total Reviews: 43

How Do G2 Users Rate Chatfuel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.7/10 (Category avg: 8.5/10)
  • Audience Targeting: 9.7/10 (Category avg: 8.7/10)
  • Analytics: 7.8/10 (Category avg: 8.5/10)

Who Is the Company Behind Chatfuel?

  • Seller: Chatfuel Ai
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • Twitter: @chatfuel
    25,115 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 84% Small, 13% Medium

What Do G2 Reviewers Say About Chatfuel?

AI-generated summary from verified user reviews

Pros
  • Users find Chatfuel to be affordable, offering great value for efficient automation in small business communications.
  • Users appreciate the automation capabilities of Chatfuel, simplifying customer interactions and saving time efficiently.
  • Users find Chatfuel extremely easy to use, allowing for simple setup and minimal adjustments over time.
  • Users find Chatfuel's easy creation process beneficial, simplifying automated conversations for their small businesses.
  • Users value the easy setup of Chatfuel, making it simple to automate customer interactions effortlessly.
Cons
  • Users are frustrated with Chatfuel's expensive pricing, as costs rise unexpectedly with increased subscriber counts.
  • Users experience poor customer support, feeling disregarded and unsupported when addressing billing issues with Chatfuel.

What Are Recent G2 Reviews of Chatfuel?

What Are G2 Users Discussing About Chatfuel?

Conversica

Conversica is building the world’s largest augmented workforce using Conversational AI. We make every connection personal. Conversica is the leading provider of Conversational AI helping companies attract, acquire and grow revenue across the customer lifecycle. Our omnichannel AI Assistants engage in human-like, two-way dialogue in real-time or on buyers’ time to boost productivity, increase performance, and ultimately drive revenue opportunities. With built-in best practices battle-tested over a decade of experience and 1 billion interactions, Conversica AI Assistants help Marketing, Sales, and Customer Success teams work smarter to meet customer expectations. Empower your revenue teams with true, sophisticated AI-powered by Natural Language Processing (NLP), deep learning capabilities, and business process automation. With 98% accuracy, our AI Assistants are more accurate than a human. Revenue leaders cannot afford to be satisfied with the status quo. AI Assistants make the impossible possible by touching every lead at scale, accelerating opportunities, and increasing team performance without increasing headcount. Reach the next level of growth by catering to customer expectations for prompt, persistent, and personalized communications at scale.

Average Rating: 4.5/5.0

Total Reviews: 185

How Do G2 Users Rate Conversica?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.3/10 (Category avg: 8.5/10)
  • Audience Targeting: 8.1/10 (Category avg: 8.7/10)
  • Analytics: 8.5/10 (Category avg: 8.5/10)

Who Is the Company Behind Conversica?

  • Seller: Conversica LLC
  • Year Founded: 2007
  • HQ Location: Foster City, CA
  • Twitter: @MyConversica
    11,045 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    107 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Computer Software
  • Company Size: 63% Medium, 21% Small

What Do G2 Reviewers Say About Conversica?

AI-generated summary from verified user reviews

Pros
  • Users value the efficiency of Conversica, dramatically reducing lead response time and maximizing productivity for their teams.
  • Users value the effective lead generation of Conversica, facilitating real conversations and ensuring no opportunities are missed.
  • Users appreciate the customer engagement provided by Conversica, fostering real conversations and improving outreach effectiveness.
  • Users find Conversica to be exceptionally easy to use, streamlining customer interactions and boosting productivity effectively.
  • Users value the time-saving efficiency of Conversica, significantly reducing lead follow-up time and boosting productivity.
Cons
  • Users find Conversica's AI has rigid limitations in handling nuanced responses and requires time-consuming setup.
  • Users experience inaccuracies with Conversica, including misdirected leads and contextually confusing responses.
  • Users experience inadequate response system issues, noting that responses can feel off and contextually incomplete.
  • Users notice the limited AI capabilities of Conversica, especially in handling nuanced conversations and unexpected responses.
  • Users find limited customization in Conversica restricts their ability to adapt templates for diverse selling needs.

What Are Recent G2 Reviews of Conversica?

What Are G2 Users Discussing About Conversica?