# Instabot Reviews **Vendor:** instabot.io **Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) **Average Rating:** 4.5/5.0 **Total Reviews:** 52 ## About Instabot Instabot is a conversational marketing platform that allows you to create and launch chatbots that understands your users, and then curates information, answers questions, captures contacts, and books meetings instantly. This is proven to increase conversions and reduce costs. Build, integrate, and launch Instabot on your website, or as a landing page in 20 minutes or less. Quickly leverage data collected by Instabot by porting it over to your CRM, marketing automation, e-mail platforms, or internal portals. Once deployed, you can live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit your bot on the fly. Easily build, launch, and optimize web bots with no technical resources—and make bots sophisticated with AI and natural language processing (NLP). Features of Instabot: • Intuitive Interface for Non-Technical Users • White-labeling + Complete Customization • Full Control of How + When Bot is Seen • Robust + Transparent Analytics • Live-Chat Hand-off • Calendar Integration for Easy, Instabot Scheduling • Natural Language Processing (NLP) • Integration with Salesforce, Eloqua, and Zapier • Email Alerts + Customized Goal Analytics How Instabot Is Different: • Most powerful platform on the market (including AI, Natural Language Processing, and custom coding) • Easy-to-manage • Deep analytics for great insights about your business and customers • Build and launch a chatbot in minutes • Amazing, responsive customer support The best way to compare Instabot is to try it yourself. Set your KPI, and we’ll build you a bot for free. If we can’t improve your conversion metrics or create efficiency, there is no cost to you. Email us for more information at info@instabot.io ## Instabot Reviews ### 1. Instabot: The Intuitive and Customizable Chatbot with Valuable Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Adila K. | Project Executive, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Instabot?** 1. I appreciate that the chatbot flow is intuitive, user-friendly, and straightforward to understand. 2. The detailed analytics provided by Instabot are extremely useful and allow us to gain valuable insights for our review and improvement. 3. It's great that editing the conversation with the chatbot is effortless and straightforward, enabling us to quickly make changes and improvements. 4. The support team's quick and responsive customer service, easy communication, and understanding attitude have made our experience with Instabot very positive and earned them an A+. 5. The ease of deploying Instabot on our website has saved us time and resources, allowing us to focus on other important aspects of our business. 6. The preview feature of Instabot is incredibly helpful and responsive, allowing us to see how the chatbot will look and function in real-time without any lag. 7. I love how Instabot's appearance can be customized to match our brand colors and style, giving our chatbot a professional and cohesive look and feel. 8. The IP detection feature of Instabot is a game-changer and allows us to minimize the number of monthly active users, thereby allowing us to focus on providing quality customer service to those who need it the most. 9. The ability of having multiple chatbots has been incredibly helpful for us in providing services to our other clients. **What do you dislike about Instabot?** Although the basic package of Instabot offers great value, I wish it included a feature to remove the "powered by" message and upload our own icons for the chatbot. **What problems is Instabot solving and how is that benefiting you?** Our goal is to minimize the number of calls made to the contact center and control the size of our monthly active users who are utilizing the chatbot. We found that Instabot was instrumental in achieving these goals, thanks to its user detection feature, which allowed us to focus our attention on those who needed it the most. ### 2. Good technology but frustrating client experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Instabot?** It is a pretty powerful platform that solved a real bot issue for our firm. **What do you dislike about Instabot?** They don't hold to promises they made. We were early adopters and they sold us an unlimited bot package that turns out isn't actually unlimited. They recently dramatically raised our price as our very large number of bots on our "unlimited" bot plan was creating a load on their backend that wasn't sustainable and had to change. We understood the technology challenges, but it felt very unfair to ask us to pay 2-3X what we had been originally sold because they didn't price things right from the start. **What problems is Instabot solving and how is that benefiting you?** Creating unique bots for each of our clients profiles on our website. ### 3. Artificial intelligence integrated into Business, totally awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Delmar S. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Instabot?** What I like best about this is that it's totally awesome and easy to set up and use, where persons would normally call a company in just to get an issue solved the bot is able to assist the person as YouTube videos can be added there and that's super cool. **What do you dislike about Instabot?** What I dislike about this bot is that though it may have all the awesome features of being able to assist an individual with an issue it can lack the human appeal that most people want and that to me is a little setback. **Recommendations to others considering Instabot:** I would recommend this application to anyone because it helps a lot especially in getting information to an individual fast. **What problems is Instabot solving and how is that benefiting you?** The problem that this application is solving is that of being able to assist customers who have issues that can be fixed with just a few steps allowing the customers who have critical issues to call into a line that's not busy. ### 4. Excellent tool to generate leads **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos N. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about Instabot?** As a sales and marketing consultant I have had the opportunity to work with various Chat and ChatBot platforms. I find Instabot an excellent tool to complement a whole lead generation ecosystem. It is easy to understand, with a very logical and friendly user interface but at the same time very powerful and I have allowed myself to model all the conversations that we need in our lead generation strategy. Likewise, we have been able to integrate Instabot with ActiveCampaign, which is one of the Marketing Automation tools that we use in our projects, thus achieving an integrated flow to operate our marketing and sales funnels. **What do you dislike about Instabot?** It would be nice to have some improvements in internationalization such as the possibility of having some phrases and messages that are displayed in the chat window translated into other languages and the management of additional time zones. **What problems is Instabot solving and how is that benefiting you?** As part of a lead generation strategy, we have built an ecosystem made up of various tools within which a chatbot is essential to increase the conversion rates of interested parties to qualified contacts. In a short time we have seen that the conversion goals have increased using Instabot, since it has allowed us in an agile way to optimize the conversation flows and generate a much more personalized conversational marketing aimed at the audiences we want to captivate. Likewise, by being able to integrate it with other platforms such as ActiveCampaign, it helps us streamline workflows in our demand generation team. ### 5. Super easy to integrate **Rating:** 4.5/5.0 stars **Reviewed by:** Scott Y. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2020 **What do you like best about Instabot?** Super easy to setup with Instabot's UI flow editor. Easily integrates Google Calendar to setup. **What do you dislike about Instabot?** Dev docs are a bit on the simple side in terms of integrating into modern JS frameworks where external scripts are loaded by config as src .js only. **What problems is Instabot solving and how is that benefiting you?** Customer conversion. ### 6. Perfect for lead generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Instabot?** I don't know where to start, there are so many reasons why I am an Instabot customer. I love how easy to use the tool is, very user-friendly. They have great support, very responsive customer service. This is of course if I can't find the answer in their many support resources and documentation. The price is great for small businesses. Has everything we need in a chatbot and I don't have to pay an arm and a leg for tools like Drift and Intercom, who I initially looked at. I like the ability to use different scripts for different pages, for multiple websites and get notifications for different goals. Truly perfect! **What do you dislike about Instabot?** Cannot find anything to add, I love Instabot! **What problems is Instabot solving and how is that benefiting you?** We are improving the user experience for our website visitors by giving them the ability to fill out an easy chatbot versus calling, emailing or filling out a contact form. We also get to ask pre-qualify leads ahead of time and save our sales reps the work of asking some questions. ### 7. My conversion rate multiplied by 4 **Rating:** 5.0/5.0 stars **Reviewed by:** Gonzalo D. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Instabot?** By implementing Instabot I managed to improve my conversion rate from 0,8% to 3,2% **What do you dislike about Instabot?** I would love if there was a spanish version **Recommendations to others considering Instabot:** Request the demos so that you can optimize your chatbot. Also, I would like to recommend not to be very agressive with the chatbot. Allow the users to willingly interact with it, without making it pop up on every page. **What problems is Instabot solving and how is that benefiting you?** I am using Instabot as a lead generation tool. The main benefit of Instabot is that it is very user friendly and our visitors are more willing to interact with the chatbot than with a questionnaire ### 8. Smart chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2021 **What do you like best about Instabot?** It saves time and answes questions instantly. Give suggestions for your question and provide best answer. **What do you dislike about Instabot?** Sometime it don't understand our problems and ask repetitive questions again and again. **Recommendations to others considering Instabot:** Yes **What problems is Instabot solving and how is that benefiting you?** Time saving. Visitors can book the meeting straight away from your website. ### 9. Dynamic and Easy-to-Use Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Travis L. S. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Instabot?** The thing I like best about Instabot is how user-friendly it is when it comes to designing the chatbot workflows. I also like its integration with Zapier. **What do you dislike about Instabot?** I wish the lowest subscription level were a little cheaper. **What problems is Instabot solving and how is that benefiting you?** We're using it to increase newsletter signups and answer common questions about our products. Our users have been very engaged and we've been able to grow our email subscriber list. We're also saving our customer services reps time and increasing the leads we receive from our website by being able to easily answer common questions. This prevents the person from leaving without taking action and creates a great user experience. ### 10. Instabot we highly recommend! Easy to install, great customer service. A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua L. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2020 **What do you like best about Instabot?** Instabot has been wonderful to work with, especially with the humans who help run it! Super easy to install and update. We were assisted in the set up process and were given a lengthy demo of the product before we signed up. Really like the look and feel of the chat window itself. Adding nodes and actions is super easy. **What do you dislike about Instabot?** Nothing comes to mind! Truly the team at Instabot has been a pleasure to work with. Despite the challenges of living in a pandemic, the team at Instabot have been professional and easy to work with. **What problems is Instabot solving and how is that benefiting you?** Easy to keep up with client questions, customers now get instant replies. We are especially happy with 24/7 response for customers. As we get more traffic it will be easy to scale up support with the AI capabilities to adapt. For basic FAQ this is a wonderful way to answer client questions, because most visitors to our website would rather ask a simple question than read through a long FAQ section. We look forward to integrating AI on Facebook and other platforms over the coming months as our company grows. ### 11. I used bots in the past. this seems to be very fast and smart to deploy. **Rating:** 4.5/5.0 stars **Reviewed by:** Golan N. | CEO and FOUNDER, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 **What do you like best about Instabot?** I the UI customization. the business flows , the option to go live vs a person in the website. we have many visitors in our website and the conversation rate was low. we look for ways to increase the conversation to lead and we think this bot will help us to achieve this. **What do you dislike about Instabot?** it's too expensive, you need to pay lots of money before you know if it works. the basic plan doesn't include logo nor title nor live chat we think this should be included in the basic plan **What problems is Instabot solving and how is that benefiting you?** better engagement with the people visit in our website. ### 12. Great Platform and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Will M. | Director and founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2021 **What do you like best about Instabot?** Initially, on a free trial, I built a bot easily and integrated ith with our chosen CRM and marketing automation platform. A robust platform with great features and the team were very helpful. Recommended. **What do you dislike about Instabot?** I have not found anything to dislike so far **What problems is Instabot solving and how is that benefiting you?** Engaging customers in a new way (as opposed to website forms, emails and social media), has been great for us and a way to distinguish our brand. ### 13. Instabot it is perfect for me to program my bot **Rating:** 3.0/5.0 stars **Reviewed by:** Zulay L. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about Instabot?** It has a fairly simple and easy-to-use interface, the fact that it is easy to configure is perfect for me to program my bot based on the frequently asked questions that clients usually ask, the fact that it can be integrated so easily with my website It is a great point in its favor, since I do not need to perform complex functions and configurations to achieve this task, the precision with which it interprets the questions and requests of the user before giving an answer is very good, which guarantees that the bot responds what the customer is really asking, your customer service is of great help when helping me with any problem or concern that arises while using this application. **What do you dislike about Instabot?** None, despite having little time using this application I have not achieved anything in this regard that makes me think that its operation is inefficient or impractical, which was a surprise to me since I was reluctant to use this type of tool on my website because they seemed to me to handle my clients in a very impersonal way. **What problems is Instabot solving and how is that benefiting you?** It has been a great help to me to improve my customer service team in a simple, easy, fast and secure way in a first stage, since after installing and configuring Instabot on my website I have managed to reduce 60% of The assistance cases that came to me through this application, since most of the questions that came to me were common and with solutions that did not require the attention of a specialized agent for their resolution. ### 14. , Good features and prices reasonable **Rating:** 4.0/5.0 stars **Reviewed by:** Yig Zern T. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2021 **What do you like best about Instabot?** I was able to create a chatbot and integrate with zapier easily. The customer service support was great. I was able to deploy the chatbot within 2 weeks of usage. **What do you dislike about Instabot?** None. There are nothing that I disklike. **What problems is Instabot solving and how is that benefiting you?** I was trying to use instabot to provide my members with the following service 1) check their donation 2) check their personal information 3) give their monthly contribution 4) give their building fund 5) give their special contribution And I was able to deploy all the 5 features within 2 months. ### 15. Great Solution and Easy to Configure **Rating:** 5.0/5.0 stars **Reviewed by:** Devin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2020 **What do you like best about Instabot?** - Fantastic templates get you up and running in no time at all. - Helpful video tutorials for key features. - Great onboarding experience. - Key integrations with our existing tech stack. **What do you dislike about Instabot?** No shortcomings with this platform found to date. **What problems is Instabot solving and how is that benefiting you?** Until we implemented Instabot there was a gap in meeting our client's needs. Our website is the primary way our clients find us and it is critical that they get the information they are looking for as soon as possible. Instabot is an efficient tier-1 solution for interacting with prospective clients in a professional way and allows us the ability to respond 24/7 with key company service options. Not only can we engage our clients immediately but we can build out our CRM in doing so. Huge value add to our website for both clients and our company team members. ### 16. Look no further for an easy but powerful bot. **Rating:** 5.0/5.0 stars **Reviewed by:** Grant M. | Head of Risk & Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Instabot?** I deal with hundreds of IT products and I am really impressed with Instabot. Amazingly easy to setup our first bot with no previous experience. One week free trial with no credit card required. No steep learning curve. Instant deployment to our website with a snippet of code. I don't hesitate to recommend good products and this is certainly one. Also great support. Buy with confidence. **What do you dislike about Instabot?** I have to write something here but I honestly have no complaints. I suggested a feature for predefined agent phrases bu they explained an even better way. **What problems is Instabot solving and how is that benefiting you?** Freeing up time by categorising enquiries effectively and automatically pointing customers in the right direction. ### 17. Instabot instantly converts your website visitors into hot leads **Rating:** 5.0/5.0 stars **Reviewed by:** Derren O. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Instabot?** I loved how easy it was to setup the chatbot and manage the workflow. Systems like this can get complicated and Instabot made it easy to create a message tree that performed well. I also like the performance of the Instabot itself from how long it takes to pretend to write a message to its ability to learn your clients primary questions and/or direct them to a sales representative. I love how we helpful Instabot is in converting our website traffic into sales calls while collecting visitors names and emails. I like how responsive their support team is as well. Instabot also helped setup our chatbot and saved us time from having to do everything ourselves. **What do you dislike about Instabot?** I didn't like the fact that in the live chat window it wouldn't automatically refresh, so I had to continually refresh the browser to see when someone was interacting with my chatbot. I also didn't like the fact that there was no notification sound. I troubleshot with the support team and they were helpful, but we could not resolve the issue after switching multiple browsers and trying a variety of fixes. Additionally, their mobile app notifications are subpar as well as there is no sound when someone messages you, so many opportunities can be lost. **Recommendations to others considering Instabot:** Give it a try. They have a 2 week trial and they help setup your chatbot, so there's really no harm in doing so. **What problems is Instabot solving and how is that benefiting you?** It's great to be able to educate visitors that land on our website in a new and fresh way. The primary issue is getting website visitors into our sales funnel and Instabot does a great job of validating hot leads by pushing them to schedule a phone call with our team. The primary benefit is being able to interact with more people which gives us more opportunity to get them on the phone and sell them our service where we are at our best. We also are able to collect emails, client names, and follow up the day after if they didn't go fully through with the scheduling of a call. ### 18. Very good tool and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Shaip M. | Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Instabot?** 1. UI - clean and simple 2. Support 3. So many great features **What do you dislike about Instabot?** Premium pricing and no middle tier available between Base and Standard plan. Can be improved. **What problems is Instabot solving and how is that benefiting you?** Trying to automate the chat process and generate the leads through Instabot. We're seeing some good inflow of leads with Instabot. Additionally, we wanted to show personalized chatbots on different types of pages and Instabot provided with the exact option. ### 19. Excellent Plugin **Rating:** 5.0/5.0 stars **Reviewed by:** Tamir P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2020 **What do you like best about Instabot?** The plugin interface UX\UI, and the front-end design are awesome. **What do you dislike about Instabot?** Pricing is a bit high in my mind, and the value for price is a bit lower than I expect from a premium plugin. **What problems is Instabot solving and how is that benefiting you?** Over all it's ok and I'm a happy client. ### 20. The Most Simplest Chatbot Platform - Simple yet Powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Factoreal M. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2020 **What do you like best about Instabot?** Highly impressed with how simple yet powerful Instabot platform is. I did a hands-on a lot of other chatbot platforms before finalizing Instabot and found Instabot to be really effective and easy-to-use. The UX for setting up a bot is straightforward and provides many options. My bot was ready within minutes. Also, the team was very helpful and answered all our queries. **What do you dislike about Instabot?** No major complains. Yet to test the ilve chat and CSS feature. **What problems is Instabot solving and how is that benefiting you?** Trying to capture more leads from our Website. A good bot can really help convert visitors to leads. ### 21. Great Interface and Very Powerful & Robust **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Instabot?** I'm very impressed with how robust & powerful Instabot is. It's able to do everything I've wanted it to do (some of which I thought were pretty obscure & strange asks), and it's pretty intuitive and easy to set up. **What do you dislike about Instabot?** Honestly, nothing. I guess I wish it was a little cheaper, but $49/month for the functionality it has is pretty affordable. **What problems is Instabot solving and how is that benefiting you?** Answering people's questions (Q&A bot) and talking people through an "interview" type process to gather information about their site. ### 22. Simple and Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Lizia O. | Co-Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2020 **What do you like best about Instabot?** We were using Intercom before, and although it had lots of integrations, it lacked simple basic features. Instabot is much more intuitive and simple. The UX for setting up a bot is straightforward and provides many options. It's weird, but other providers don't give you the simple option of setting up nodes with multiple questions with the option to the user of responding to multiple options at once, for data colecting purposes. Instabot was the first one we found that gave us this option. Also, their data collection page is incredible and provides a lot of valuable input. Customer service went above and beyond to explain to us how to take better advantage of the tools, and when we had an integration issue, they responded quickly and efficiently. **What do you dislike about Instabot?** I'd like to see the option to add gifs to the bot messages. It'd be great to see more integrations with other apps as well. **Recommendations to others considering Instabot:** If you're looking for a bot provider that allows you to collect payments, schedule appointments and collect valuable data and make an easy and straightorward setup, then look no further. Pricing is also very reasonable! **What problems is Instabot solving and how is that benefiting you?** I'm using Instabot to connect travelers with locals, scheduling and collecting payments. ### 23. Attractive bot, good features and overall complete product **Rating:** 4.0/5.0 stars **Reviewed by:** Matt L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2020 **What do you like best about Instabot?** The bot works really well, potential clients really respond to it. Conversions increased with this bot because it took over live chats that our agents dropped.\ Support team is active and implements bug fixes. **What do you dislike about Instabot?** Initially started off with a poor experience and the development team has fixed up our major issues. Glad we didn't leave. **What problems is Instabot solving and how is that benefiting you?** Getting more leads through live chat, and having a bot answer after hours to ease the strain on human agents. ### 24. Great Platform - Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Pavel M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2020 **What do you like best about Instabot?** The chatbot platform works as promised. It is simple enough to create powerful chatbots including meeting scheduling. Combined with Zapier you can create really enterprise-grade services. Their support is responsive and they can fix bugs quickly. **What do you dislike about Instabot?** There are some features missing but I think they will continue adding them. **Recommendations to others considering Instabot:** Integrate with Zapier. You don't need all the fancy connectors. **What problems is Instabot solving and how is that benefiting you?** Generating leads, scheduling demos or even starting free trials of our software. Every team member has a personal landing page to schedule meetings, linked from email signatures. ### 25. Great overall **Rating:** 5.0/5.0 stars **Reviewed by:** Robb H. | Director Of Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2019 **What do you like best about Instabot?** Onboarding was great and comprehensive. They setup a bot for me which was a huge time saver since I didn't know the platform yet. The product is perfect if you just need a chat bot that works well, has great features, and good integration options. It isn't trying to be anything else than a great bot product. I tried Drift but it was way more than I needed and way more expensive for where we are with bots and our marketing overall. **What do you dislike about Instabot?** Could use some minor feature polish here and there but overall I don't have any major complaints. **What problems is Instabot solving and how is that benefiting you?** One market we serve is difficult to reach so we end up with a good amount of "off target" visitors. Instabot takes the load off of having to qualify visitors with a human. We get a lot less "off target" leads now. ### 26. A chatbot for real solutions. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinay K. | Founder & CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Instabot?** Instabot has the features and flexibility to create real solutions beyond just an auto-responder for your website or social page. I've been using Instabot's chatbot to walk users through a checkout flow, and I haven't even delved into all the integrations that are possible. **What do you dislike about Instabot?** Although it's possible to customize the CSS, there are some limitations, and (as far as I know) changes can't be previewed without uploading a new css first. **What problems is Instabot solving and how is that benefiting you?** Our goal is to create a better user experience. We're in development right now, so I can't speak to the benefits realized, but we hope that will be a high adoption rate of our product and increased conversions. ### 27. Simply the best chatbot product out there **Rating:** 5.0/5.0 stars **Reviewed by:** Tashreek J. | Technical Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Instabot?** The different node types you have at your disposal, How the bot flow tree structure is laid out from a user experience point of view. The well thought out integrations and simply the ease of use. **What do you dislike about Instabot?** The documentation could be much better than what it is currently. We ended up contacting support as it was easier to get information this way. **Recommendations to others considering Instabot:** Best chatbot product on the market. **What problems is Instabot solving and how is that benefiting you?** We are using it for a client to increase qualified leads ad also provide better customer service digitally. ### 28. plug and play | quick start bot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2020 **What do you like best about Instabot?** 1. Very easy workflow design 2. great support from development team too 3. almost instant replies from customer support 4. Have most features required for conversations forms **What do you dislike about Instabot?** Nothing in particular to this product. But usually, we are always limited to the roadmap of the third-party tools and their features. **What problems is Instabot solving and how is that benefiting you?** conversation form instead of typical old school forms. ### 29. Excellent App & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Luis N. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Instabot?** The Instabot team set-up your first bot for you. This really helps get it up and running very quickly. **What do you dislike about Instabot?** Nothing to dislike. It's a great solution. **Recommendations to others considering Instabot:** Go for it! Great app and service. **What problems is Instabot solving and how is that benefiting you?** Fewer prospective client were calling up to request a quote or an IT consultation. Instabot solved this problem, it's now simple for prospective clients to book a consultation using the bot - no phone calls required. ### 30. Great Support Team and Intuitive Product! **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Licensed Real Estate Agent, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Instabot?** It was fairly simple to launch, easy to make changes on the fly, their system is easy to understand for the non tech users. Their support team is responsive and helpful. The best part is that it to has helped us increase a consistent lead funnel on our website. **What do you dislike about Instabot?** I would of liked to have additional chat templates to choose from. But they do give you the ability to create your own CSS for customization. **Recommendations to others considering Instabot:** Don't delay implementing another way to generate leads. **What problems is Instabot solving and how is that benefiting you?** User interaction and lead generation through our site. ### 31. Great Product - Awesome People **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony P. | Manager of IT and Security, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2019 **What do you like best about Instabot?** The intuitive design for the bot designer makes it very easy to get a bot up and running. The support I've gotten from the sales team and tech team has been phenomenal. Another major advantage is pricing. Instabot offers a lot of the services that more expensive venders add in for a cost. The script node offers a lot of customizable power in the bot. **What do you dislike about Instabot?** There are a few features missing from the bot that I would like to see added such as a queue for current live chat requests and easier testing of the bot. I have spoken with the tech team and they have informed me that these are common requests and are on the feedback table to be added. **Recommendations to others considering Instabot:** Take advantage of the support team! They are incredibly helpful and knowledgable on their product. **What problems is Instabot solving and how is that benefiting you?** We wanted to lower call volume by allowing the users to search for the questions they had on a bot. We realized we could use this bot to directly interface with our backend APIs and application to allow us to add in more actions for the user to control exactly what they are doing on the page. ### 32. User-Friendly Interface and Amazing Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Scott D. | Manager, Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Instabot?** Instabot’s interface is very easy to use, so developing our first chatbot wasn’t difficult. The customer service is exceptional, as the Instabot team is always able to quickly resolve any questions or issues we had! They actually helped us create the logic for part of our bot, and have been of great help. As well, their documentation and technical guides are incredibly detailed and helpful when we wanted to include different features in our bot, such as integrating Google Dialog Flow. **What do you dislike about Instabot?** Nothing about the product itself, but the documentation could be expanded a bit more. For example, would love to see a breakdown on how some of the stats are calculated, and definitions of some of the terms used. **What problems is Instabot solving and how is that benefiting you?** Not only has our chatbot been able to quickly deliver answers to visitors looking for information, it has created a new source for leads. ### 33. Best decision I've made in a long time **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Founding Attorney, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Instabot?** Instabot is intuitive, seamless, and cost-effective. I have doubled my leads since switching to Instabot. I used two different website live chat services for 3+ years prior to using Instabot. I used to spend $4000 a month on live chat leads. I know spend $500 a month and get twice as many leads. **What do you dislike about Instabot?** The only thing I dislike about Instabot is not trying to sooner. **Recommendations to others considering Instabot:** I 100% recommend Instabot. I did a 2-week trial period. After 7 days, it was a no-brainer to switch to Instabot. **What problems is Instabot solving and how is that benefiting you?** I've doubled my leads. I get better quality leads. I have customized bots to increase leads for specific services my business offers. My leads are much more responsive to Instabot. I save money and get more business. I'm 100% satisfied. ### 34. Hands off Lead Generation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2019 **What do you like best about Instabot?** Instabot's chatbot creation software is easy to use and its visual structure lets users plot out their customer journeys in a concise and helpful manner. **What do you dislike about Instabot?** It can be difficult to convey messaging (in particular - multiple-choice selection options) within the constraints of the small work area of the chatbot screen. **What problems is Instabot solving and how is that benefiting you?** Instabot has allowed us to automate lead generation and guide our potential customers in a conversational manner to achieve business goals. ### 35. A fresh breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Joralf Q. | Fullstack Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Instabot?** A client of ours wanted a conversational chatbot solution that would help them convert leads. During the build of the prototype I tried several chatbot solutions of which none had such an great UI to configure all the questions. It's fast, responsive and you can re-use parts of the chatbot easily. As our client will maintain and configure the chatbot themselves they also tried out the admin interface and to my surprise it was also a breeze for them to work with. On top of the above the support team of Instabot was always available to answer questions, even questions that were really specific to our use case. Featurewise the bot is rich, the only thing that it does not do is NLP, but this is easily integrated by using Dialogflow or any other NLP service of your choice. **What do you dislike about Instabot?** The only feature that I've seen in some other chatbots, but not at Instabot, is the ability to configure how long the bot will take to answer. I think for some conversational flows it could make sense to deviate from the current speed at which a chatbot replies. This can improve the "humanness" of the bot itself. But I think this is just the cherry on the cake :) **What problems is Instabot solving and how is that benefiting you?** We're aiming to help users with their questions around civil law and the goal is to convert leads to actual customers by gathering the required information via a chatbot session. ### 36. Build chatbots in minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Gurmeet S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2019 **What do you like best about Instabot?** Very intuitive user interface to design the bot and taking away all the pain of immense hard work that you guys have put in. **What do you dislike about Instabot?** Currently Instabot doesn't support a mobile SDK. Hope its coming soon. **What problems is Instabot solving and how is that benefiting you?** Have already built an conversational model to help a user find right product, they are looking for. ### 37. Great Value + Great User Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Instabot?** - Great value for the depth of features provided - Easy implementation; first bot is made by the IB team and the WP plugin makes integration simple - Lots of customization options for the bots and the flow design is pretty intuitive to most user familiar with marketing automation platforms or project management software **What do you dislike about Instabot?** - Would like to be able to easily whitelist IP addresses, although I'm told that feature's forthcoming - Reporting is a little confusing, users vs. goals reached, etc. Bit of a learning curve **What problems is Instabot solving and how is that benefiting you?** - Increasing lead generation volume - Increasing conversion rates of site traffic - Improved ROI of website and marketing channels ### 38. Looks and feel good for customer **Rating:** 4.0/5.0 stars **Reviewed by:** Manish Kumar Y. | Software Developer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2019 **What do you like best about Instabot?** The development of chatbot is very easy with instabot and it's interface is very user friendly. We can learn it easily and give a good design which soothes the customer visiting. The information given in the guides is very useful and can be used for customization. **What do you dislike about Instabot?** It is something which feels still in development stage and want it to be mature enough for all the business needs. **Recommendations to others considering Instabot:** You will find many competitors in this segment but instabot is unique in it's pricing because it gives so much in so less. Many other chat bot tools ask you to pay differently for added functionalities. **What problems is Instabot solving and how is that benefiting you?** We supplied our users with fast information with our chatbot developed with instabot. It can hold good for marketing the product. We felt nice about the design but we would like it to grow at par with other tools in same category. ### 39. Great User Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa R. | Brand & Creative Design Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Instabot?** We really like the design / style options Instabot offers to the user. Also the system for building conversations / questions is very easy to understand. **What do you dislike about Instabot?** It's a pity that the templates are only available in english language. For our startup it's alright but it would be great to have more options here! **Recommendations to others considering Instabot:** Instabots customer support is awesome. Very helpful, kind and fast! **What problems is Instabot solving and how is that benefiting you?** We are a startup and we create a new product so Instabot helps us to see what questions our customer have and what they want! ### 40. Great product with options I need, and priced right at my budget! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2019 **What do you like best about Instabot?** Most other chat apps provide the programmable bots for a premium, and Instabot includes that in their base product which is awesome. I also like the NLP node - very slick. **What do you dislike about Instabot?** I can't use option drag to copy a node. No biggie. **What problems is Instabot solving and how is that benefiting you?** Streamlining resolving the complexity of describing our product to our potential customers ### 41. Great for us & experience of leads / prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Instabot?** The workflows are super simple and support is great. **What do you dislike about Instabot?** I haven't found any dislikes yet. So far everything has been great. **What problems is Instabot solving and how is that benefiting you?** Collecting leads, helping users find information that they are looking for without digging through the site. ### 42. Awesome chatbot experience **Rating:** 4.5/5.0 stars **Reviewed by:** Diego S. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2019 **What do you like best about Instabot?** The costumer service and the building experience. **What do you dislike about Instabot?** I need a White label bot for my clients. **What problems is Instabot solving and how is that benefiting you?** Answer frequently asked question, best leads nurturing and service for my web page traffic. ### 43. Great product - User friendly interface and good customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Instabot?** The intuitive interface of instabot makes it simple to get a bot ready for action. The script node offers a huge amount of customizable power in the bot. On top of the above, the support team of Instabot was constantly avaliable to me. **What do you dislike about Instabot?** I would like to see an example on how some of the stats are calculated, also some definitions and terms used . **Recommendations to others considering Instabot:** Yes, 100%. You can have the 2-week trial so you can test it for free. You wont regret it! **What problems is Instabot solving and how is that benefiting you?** It helps to raise the conversion rate of the leads trough the chat. And also helps to load off some work from the sales team ### 44. Great software and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Olga G. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Instabot?** Instabot is a great software to improve web conversions. It was super easy to install and create our first bot, the UI is clear and straight to the point. Another main advantage for us was pricing. **What do you dislike about Instabot?** Would be great to see more resources to build bots faster (i.e. bot examples, scripts suggestions based on verticals) **What problems is Instabot solving and how is that benefiting you?** Helps to convert visitors who are not that responsive to forms but to live conversations. Also helps to off load some work from sales team who would have to respond otherwise if not the bot. ### 45. Available 24/7 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about Instabot?** Instabot is a SaaS-platform that allows you to build and launch conversion-boosting chatbots on your website which makes it super helpful to reach out to clients without using more manpower per-say. **What do you dislike about Instabot?** Bots don’t consider the context or the captions in the photo. They only think about adding a comment based on a hashtag. As you can imagine, this can lead to a lot of awkward situations. **What problems is Instabot solving and how is that benefiting you?** Instabot improves support by answering common FAQs and auto-routing issues to the right team. ### 46. Great website addon **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Instabot?** How efficient it is in helping customers, very sleek and modern design. **What do you dislike about Instabot?** not much, chatbot gets the job done for our customers. **What problems is Instabot solving and how is that benefiting you?** how many questions customers have upon coming on our site. we know now what pages we need to add in in order to make sure all questions are being answered upon coming on our homepage. ### 47. Love Chatbots **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2019 **What do you like best about Instabot?** I love that I don't have to be on guard to respond to messages all the time. **What do you dislike about Instabot?** There's nothing I dislike about instabot as it answers for me. **What problems is Instabot solving and how is that benefiting you?** It solve the issue of having someone always available to answer questions. The benefits are saving time and money not having to pay staff to monitor accounts. ### 48. It's a bo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about Instabot?** It's a typical bot. I guess marketing can say we put the technology of Siri right in your own website. **What do you dislike about Instabot?** It's the greatest thing anyone's made since Siri. But it's not Siri. **Recommendations to others considering Instabot:** I wouldn't recommend it. I don't want a future where every website has one of these. **What problems is Instabot solving and how is that benefiting you?** Instabot is just an add-on. ### 49. Instant review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Instabot?** It allows us to speak with potential consumers and online presences about what we offer. **What do you dislike about Instabot?** It is very computerized and easy to tell you are not talking to a read person. **Recommendations to others considering Instabot:** n/a **What problems is Instabot solving and how is that benefiting you?** It has made online help easier. ### 50. Very easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Instabot?** Its accessibility and how easy and convenient it is to use. **What do you dislike about Instabot?** Awkward comments. Cant predict what will be said. **Recommendations to others considering Instabot:** Just give it a try you either like it or you wont. **What problems is Instabot solving and how is that benefiting you?** Sales increase, and begtrr marketing strategies ## Instabot Discussions - [What features should a chatbot have?](https://www.g2.com/discussions/what-features-should-a-chatbot-have) - [How do bots gain followers on Instagram?](https://www.g2.com/discussions/how-do-bots-gain-followers-on-instagram) - [What is the best Instagram bot?](https://www.g2.com/discussions/what-is-the-best-instagram-bot) - [What is an Instabot?](https://www.g2.com/discussions/what-is-an-instabot) - [We are interested in having Instabot help respond to SMS communications. Can we integrate with Twilio or some other platform?](https://www.g2.com/discussions/32866-we-are-interested-in-having-instabot-help-respond-to-sms-communications-can-we-integrate-with-twilio-or-some-other-platform) - 1 upvote - [View Instabot pricing details and edition comparison](https://www.g2.com/products/instabot/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A48%3A50+-0500&secure%5Bsession_id%5D=5313a3c5-c72f-448d-a68d-dfe558627d53&secure%5Btoken%5D=32303f3940d25d9d2d662eb4a59cc70182bc5f5ce23377393fe653bbd093f810&format=llm_user) ## Instabot Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Instabot Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,686 reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,066 reviews)