Exceed.ai Reviews & Product Details

I love using Exceed.ai for its ability to automatically qualify and engage leads through conversational AI, freeing up our sales team to focus on closing deals instead of chasing unready prospects. The seamless CRM integration means we don't waste time manually logging conversations or updating lead statuses anymore, as everything syncs automatically. The natural conversational flow is great because it doesn't come across as robotic like most chatbots, actually getting prospects to respond and boosting our engagement rates by around 40% compared to our old generic email blasts. Review collected by and hosted on G2.com.

Sometimes the AI gives up too fast on technical questions and just says 'let me get someone to help you' instead of actually trying to answer, which feels lazy to the prospect. They should let us upload our own FAQ or product docs so the AI can answer basic technical stuff instead of giving up and asking for human help every time someone asks a real question. Review collected by and hosted on G2.com.

First of all, it should be noted that it has an excellent lead qualifier using reciprocal email, SMS and chat dialogues. Virtual assistance instinctively schedules a meeting when a high-potential user is ready to talk to a human. Making a summary of our experience, we can express with certainty that it is the system with excellent functions that acts to obtain satisfactory results. With Exceed.AI, we achieve spectacular customer service, and in this way, we can meet our objectives. They guided us through the implementation of this software and continued to track our routine to make sure our system was perfect. Review collected by and hosted on G2.com.

Our work team's primary and only problem was the perception of a virtual actor working with potential users; it took us some time to get used to it. However, its function is exceptional once adapted to the system and its perception. Our company has achieved positive customer flow, and we owe it all to Exceed as it gets smarter every day and our representative effort is reduced, which I think is lovely. Review collected by and hosted on G2.com.

The team at Exceed, is extremely hands-on, supportive and helpful. The actual tool saves our team as we outreach to new prospects and takes fairly cold leads through our funnel. Review collected by and hosted on G2.com.

I think the AI is still evolving so there are some limitations such as properly analyzing the content of responses to ensure the follow-up is relevant and consistent. Review collected by and hosted on G2.com.

Exceed’s virtual assistant tool has been a game changer in our Sales Department. The VI sends frequent emails, checks our sales reps' calendars to schedule calls based on their availability, as well as updates our CRM with their status. Exceed also provides us with weekly analytics that helps us understand and track the effectiveness of our outreach efforts. Not to mention, Hadas and her team are so quick to respond when I have questions and are always available to hop on Zoom to clarify any concerns. Exceed’s VI’s are literally like having 3 additional employees who effectively work around the clock to schedule appointments Review collected by and hosted on G2.com.

At the moment we do not have any dislikes that come to mind. Review collected by and hosted on G2.com.

We have scheduled more appointments than ever. Easy setup. Integration with our CRM is seamless. Onboarding has been a joy so far. Increased efficiency from the sary date/ Review collected by and hosted on G2.com.

Nothing really. With any software, there is room for improvement specific to the use case, but so far I love everything. Review collected by and hosted on G2.com.

Exceed does a great job at taking leads and bringing them through the early stages of the sales funnel to ensure quality and suitability. It has improved our conversion rate significantly. Review collected by and hosted on G2.com.

So far the only downside has been adjusting to the new workflow, which is inevitable with any service. Any small issue has been immediately resolved by customser service. Review collected by and hosted on G2.com.

The service is a game changer. I have increased my productivity 10 fold and my client interaction has increased dramatically. This is my first month using the product and my sales are up! Review collected by and hosted on G2.com.

There are a few minor details to work out, like email notifications for certain sequences/escalations, but overall very happy. Review collected by and hosted on G2.com.

The AI assistant takes up the responsibility of handling the long initial conversation with the leads, which the sales team sometimes despises. Review collected by and hosted on G2.com.

There is nothing much I dislike about the exceed.ai.It's cool and is positively impacting the business so far. Review collected by and hosted on G2.com.

This software has an automatic and intelligent technology, which manages to contact potential customers and lead them to a real and natural conversation, until they access a real sales agent to make the sale. It also allows the scheduling of meetings with potential clients and the selection of quality leads, ideal for our type of company. It allows the configuration and automation of intelligent responses, so that the assistant can provide solutions to the demands of potential customers via email or web page chats. Configuration of texts and intelligent responses for a fluid communication with potential customers from the web page and e-mail. It has an excellent segmentation of high quality potential customers, to close business successfully and quickly. It manages to intelligently transfer the ideal client to the real agent once the first conversations with the virtual agent have taken place. Review collected by and hosted on G2.com.

It takes a considerable amount of time to configure the entire system and integrate all the company's information and automatic responses into the virtual assistant. It was difficult to make the integrations of the different software we needed to program Exceed correctly, especially Zoho crm, it was laborious, but the technical service guided us. I would like the program to include more languages, this way we could reach more customers from different countries. Review collected by and hosted on G2.com.

Basically Exceed works 24 hours a day , seven days a week on your business. It's like having extra staff who never leave the office

We looked at other platforms but Exceed seemed to be a good fit for our business Review collected by and hosted on G2.com.

There is nothing to dislike. It can be a bit daunting during set up to be honest , but the support is amazing with one to one guidance and help , which is ongoing.

It takes time to get things perfect and the more you work with the system the more you get to understand just how smart it really is . Review collected by and hosted on G2.com.