Top Free Conversational Marketing Software

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 307

Category Stats (Aug 2026)

  • Average Rating: 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 360Dialog (+2.74%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,900+ Authentic Reviews
  • 307+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio)

Sponsored

800.com

Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly. Combined with a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team — all from one simple dashboard. AI features include: – 800 AI Agents that answer, handle, and qualify calls 24/7 – Call summaries, call scoring, and recommended next steps via 800 Intelligence – Data enrichment through Enhanced Caller ID — name, email, and address the moment the phone rings – Call transcription and sentiment analysis for deeper insight into customer interactions For agencies and advanced users, 800.com supports powerful tools like: – Dynamic Number Insertion (DNI) to track exact sources of inbound calls – Integrations with GA4, Google Ads, Meta, and Microsoft Ads – Client-level account management with white-labeled dashboards for a consistent brand experience across every account Built for SMBs but scalable for agencies, 800.com also includes: – Call forwarding, voicemail, and customizable IVR – Call recording and transcription with playback for training or QA – In-depth call analytics and reporting – SMS campaigns for direct customer engagement – Mobile app so your business line goes everywhere you go Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too. Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions — with AI agents doing the heavy lifting, without the complexity of traditional phone systems.

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HubSpot Marketing Hub

Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activities– enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they do– all while scaling their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 14,260

How Do G2 Users Rate HubSpot Marketing Hub?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.4/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.2/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind HubSpot Marketing Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12,158 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Coordinator
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 52% Small, 41% Medium

What Do G2 Reviewers Say About HubSpot Marketing Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Marketing Hub, which simplifies managing all marketing activities in one platform.
  • Users value the automation tools in HubSpot Marketing Hub, significantly boosting productivity and simplifying email marketing processes.
  • Users love the beginner-friendly yet powerful features of HubSpot Marketing Hub, simplifying marketing and automation processes.
  • Users love the powerful automation features of HubSpot Marketing Hub, enabling efficient lead nurturing and campaign management.
  • Users appreciate the seamless integrations of HubSpot Marketing Hub, enhancing collaboration between marketing and sales efforts.
Cons
  • Users find the learning curve steep for HubSpot Marketing Hub, requiring time and training to master its features.
  • Users find HubSpot Marketing Hub's limited features frustrating, lacking essential tools and ease of use compared to competitors.
  • Users find HubSpot Marketing Hub to be expensive as costs rise significantly with increasing features and contacts.
  • Users find the missing features in HubSpot Marketing Hub limit flexibility and increase costs as their needs grow.
  • Users find HubSpot Marketing Hub's high pricing challenging, especially for smaller teams needing advanced features.

What Are Recent G2 Reviews of HubSpot Marketing Hub?

What Are G2 Users Discussing About HubSpot Marketing Hub?

ActiveCampaign

ActiveCampaign is the autonomous marketing platform built to transform how marketers, agencies, and business owners work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. Effortlessly integrate with 1000+ apps, uncover deep performance insights, and optimize your workflows so you win every day. - Autonomous marketing Built on the foundation of marketing automation, fuel your marketing strategy and customer journeys with AI-driven execution, optimization, and insight at every step. - AI agents Run entire marketing campaigns through simple prompts, backed by Active Intelligence. - Cross-channel marketing Reach prospects and customers wherever they are, with email, SMS, WhatsApp, and more. - On-brand, personalized content Creative tools that deliver professional, conversion-ready designs for email and landing pages. - CRM Track, manage, and automate your sales process. - 1000+ apps & integrations Connect ActiveCampaign to your favorite tools.

Average Rating: 4.4/5.0

Total Reviews: 14,243

How Do G2 Users Rate ActiveCampaign?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.6/10 (Category avg: 8.4/10)
  • Audience Targeting: 7.6/10 (Category avg: 8.7/10)
  • Analytics: 7.6/10 (Category avg: 8.4/10)

Who Is the Company Behind ActiveCampaign?

  • Seller: ActiveCampaign
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Chicago, IL
  • Twitter: @ActiveCampaign
    13,203 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    848 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 92% Small, 7% Medium

What Do G2 Reviewers Say About ActiveCampaign?

AI-generated summary from verified user reviews

Pros
  • Users find ActiveCampaign's interface easy to use, enhancing communication and engagement with its versatile features.
  • Users value the powerful automation features of ActiveCampaign, enhancing engagement and streamlining marketing efforts effectively.
  • Users appreciate the automation features of ActiveCampaign, which streamline marketing activities and enhance customer engagement.
  • Users love the powerful automation capabilities of ActiveCampaign, enhancing customer engagement effortlessly and efficiently.
  • Users appreciate the user-friendly automation and integration features of ActiveCampaign, enhancing customer engagement and targeting.
Cons
  • Users face a learning curve with ActiveCampaign, needing extra support to master its powerful features efficiently.
  • Users find ActiveCampaign expensive, especially for startups, making it challenging for some customers to justify the cost.
  • Users find the missing features in ActiveCampaign limit their automation testing and client information collection capabilities.
  • Users find the limited features of ActiveCampaign frustrating, desiring more customization and easier access to key metrics.
  • Users find the ActiveCampaign platform not intuitive, making learning and setup time-consuming and challenging to navigate.

What Are Recent G2 Reviews of ActiveCampaign?

What Are G2 Users Discussing About ActiveCampaign?

Birdeye

Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

Average Rating: 4.7/5.0

Total Reviews: 4,072

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find Birdeye incredibly easy to use, appreciating the intuitive setup and seamless navigation for managing reviews.
  • Users value the ease of use of Birdeye, finding navigation and review management straightforward and efficient.
  • Users value the user-friendly review management features of Birdeye, enhancing communication and reputation effortlessly.
  • Users commend the excellent customer support from Birdeye, ensuring smooth integration and great success in implementation.
  • Users appreciate the ease of use and convenience of Birdeye, especially for managing reviews and patient communication.
Cons
  • Users note the missing features in Birdeye, wishing for integration with TikTok and other enhancements.
  • Users note that Birdeye's slow UI and AI improvements needed impact efficiency and customer service experience.
  • Users find it confusing to manage reviews effectively due to integration and dashboard usability issues.
  • Users note a learning curve with Birdeye's interface that may challenge those less familiar with technology.
  • Users find the limited features of Birdeye lack comprehensive tools and integrations needed for a better experience.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Storylane

Killer demos for every stage of buying. Storylane is the #1 rated demo automation platform for B2B marketing, sales, and presales teams. Trusted by 5,000+ companies, Storylane gives every team the demos they need and the AI sales agent to convert them. 1/ Demo Suite: Demos built for every channel, every conversation Build, personalize, and share interactive product demos across every stage of the buying journey. Interactive Demos: Create product demos in minutes using screenshot, video, or HTML capture. Personalize with one-click editing, add AI-generated voiceovers and avatars, and translate into 25+ languages. Embed on your website, attach to emails, share as leave-behinds, present at conferences, and more. Sandbox Demos: Stable, responsive product environments for live calls and POCs. No engineering, staging setup, or data injection needed. Hubs: One destination for everything your buyers need: interactive demos, product videos, and sales collateral, complete with choose-your-own-interest screens, engagement tracking, and champion identification. 2/ RepX Chat: Turn your website into your best sales rep Conversational sales agents trained on your product documentation and sales resources. RepX handles discovery, qualifies prospects, and hands off sales-ready accounts to your team 24/7. AI video & voice: Conversational agents that engage visitors around the clock in the kind of interaction people actually stay for. Discovery questions: Asks the questions your top SDRs would (pain points, timing, budget, decision makers) and shares context with your team. Qualification workflows: Define the criteria; RepX handles the routing every time, without a rep in the room. Storylane is built for every team in your GTM engine 1/ Marketing: Convert website visitors into qualified leads, improve pipeline from inbound traffic, generate demand at events 2/ Sales: Share demo leave-behinds to accelerate deals, multi-thread deals with personalized content, run live calls without technical risk 3/ Presales: Scale demo output without engineering lift, personalize environments at scale 4/ CX & Product: Onboard customers faster, drive feature adoption, reduce support load with interactive walkthroughs Why teams choose Storylane: Loved for ease-of-use, trusted for rapid innovation, and proven across the entire GTM engine. #1 rated on G2 in demo automation with a 99/100 satisfaction score.

Average Rating: 4.7/5.0

Total Reviews: 1,544

How Do G2 Users Rate Storylane?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Storylane?

  • Seller: Storylane
  • Company Website:
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • Twitter: @storylaneio
    230 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    76 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Product Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About Storylane?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Storylane, enabling quick creation of professional and engaging demos effortlessly.
  • Users love the intuitive demo creation of Storylane, which saves time and empowers them to showcase products effortlessly.
  • Users love the easy creation of interactive demos with Storylane, making the process quick and effortless.
  • Users love the intuitive interface of Storylane, finding it easy to learn and create demos effortlessly.
  • Users love the ease of creation with Storylane, enabling fast, interactive demos without heavy engineering effort.
Cons
  • Users find costly multiple demos and mobile optimization lacking, affecting overall user experience and accessibility.
  • Users express frustration with demo issues, particularly the lack of mobile optimization and jittery experiences in presentations.
  • Users face limited customization options with Storylane, making adjustments and flexibility quite challenging for various needs.
  • Users experience editing difficulties due to slow loading times and less-than-perfect auto segmentation, requiring manual adjustments.
  • Users note the limited customization options in Storylane, which may hinder brand aesthetic alignment in demos.

What Are Recent G2 Reviews of Storylane?

What Are G2 Users Discussing About Storylane?

Exceed.ai

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your rep’s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate Exceed.ai?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Exceed.ai?

  • Seller: Genesys
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,569 employees on LinkedIn®
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Top Industries: Computer Software, Venture Capital & Private Equity
  • Company Size: 59% Small, 35% Medium

What Do G2 Reviewers Say About Exceed.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks.
  • Users value the automated lead qualification and engagement of Exceed.ai, streamlining sales processes and enhancing efficiency.
  • Users appreciate the automatic qualification and engagement of leads with Exceed.ai, enhancing efficiency and boosting sales outreach.
  • Users love the automation ease of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team.
  • Users appreciate the efficiency of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly.
Cons
  • Users note the AI's tendency to give up quickly on technical inquiries, affecting the overall user experience.
  • Users find limited customization in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement.
  • Users feel the complexity in setup and rigid AI responses hinder effective use, especially for detailed analytics.
  • Users find the difficult setup of Exceed.ai can be quite challenging, impacting initial usability and experience.
  • Users find the inadequate reporting on Exceed.ai limiting for deeper insights and customized analytics.

What Are Recent G2 Reviews of Exceed.ai?

What Are G2 Users Discussing About Exceed.ai?

Tidio

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

Average Rating: 4.6/5.0

Total Reviews: 1,893

How Do G2 Users Rate Tidio?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.6/10 (Category avg: 8.7/10)
  • Analytics: 8.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Tidio?

  • Seller: Tidio
  • Company Website:
  • Year Founded: 2013
  • HQ Location: San Francisco, California
  • Twitter: @tidiocx
    1,306 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    177 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 90% Small, 9% Medium

What Do G2 Reviewers Say About Tidio?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Tidio, enhancing team communication and providing seamless customer interaction.
  • Users appreciate Tidio for its immediate customer support capabilities, enhancing engagement and satisfaction with timely assistance.
  • Users are impressed by Tidio's efficient AI chatbot, which enhances customer communication and support during peak times.
  • Users praise Tidio's easy setup, making the initial configuration smooth and efficient for getting started quickly.
  • Users love Tidio’s real-time engagement features, making customer interaction seamless and effective across multiple platforms.
Cons
  • Users find Tidio expensive, especially for freelancers seeking affordable licensing options that meet their needs.
  • Users find the missing features in Tidio, like geolocation, to be costly and lacking in flexibility.
  • Users find Tidio's limited customization frustrating, wishing for more control over chatbot settings and workflows.
  • Users find Tidio's pricing to be too expensive and suggest a more flexible payment model for better affordability.
  • Users desire more features in Tidio, such as additional chatbot styles and improved editing capabilities on mobile.

What Are Recent G2 Reviews of Tidio?

What Are G2 Users Discussing About Tidio?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.3/5.0

Total Reviews: 245

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.9/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Business Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly.
  • Users value the clear and consistent communication from SalesCaptain, enhancing client experience and organization significantly.
  • Users appreciate the ease of use of SalesCaptain, streamlining client communication and enhancing organization and efficiency.
  • Users appreciate SalesCaptain for its immediate response capability, ensuring no leads go cold during busy times.
  • Users appreciate the clear and consistent communication from SalesCaptain, enhancing client experience and building trust.
Cons
  • Users note a steep learning curve for initial setup, making customization and advanced features challenging at first.
  • Users find the time-consuming onboarding process frustrating, particularly for larger teams and new users of SalesCaptain.
  • Users desire more sophisticated reporting in SalesCaptain to better analyze key performance metrics and gain insights.
  • Users express frustration over limited customization, wishing for more flexibility in dashboards and reporting options.
  • Users note a steep learning curve for initial setup and advanced configuration, requiring time to adjust to features.

What Are Recent G2 Reviews of SalesCaptain?

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,468

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 9.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Case Advocate, Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 40% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users find Genesys Cloud CX to be exceptionally easy to use, empowering business users to independently manage configurations.
  • Users value the continuous feature evolution of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
  • Users value the reliability of Genesys Cloud CX, praising its accessibility and support for business continuity.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, particularly in voice translation and tool availability.
  • Users note the missing features in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
  • Users find the complexity of the interface challenging, especially for newcomers navigating multiple features and settings.
  • Users find the inadequate reporting capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
  • Users find the learning curve steep with Genesys Cloud CX, as the interface and features can be confusing initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

Textedly

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

Average Rating: 4.6/5.0

Total Reviews: 1,390

How Do G2 Users Rate Textedly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.0/10 (Category avg: 8.4/10)
  • Audience Targeting: 7.6/10 (Category avg: 8.7/10)
  • Analytics: 7.4/10 (Category avg: 8.4/10)

Who Is the Company Behind Textedly?

  • Seller: Textedly
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • Twitter: @textedly_
    400 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Non-Profit Organization Management, Real Estate
  • Company Size: 66% Small, 28% Medium

What Do G2 Reviewers Say About Textedly?

AI-generated summary from verified user reviews

Pros
  • Users commend Textedly for its responsive customer support, helping them navigate SMS marketing with ease and confidence.
  • Users find Textedly remarkably easy to use, with an intuitive interface that simplifies mass text scheduling and tracking.
  • Users appreciate the helpful customer support of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences.
  • Users appreciate the easy communication capabilities of Textedly, enhancing customer engagement and response rates significantly.
  • Users love the efficiency of text messaging with Textedly, saving time and improving appointment confirmations.
Cons
  • Users find Textedly's pricing to be expensive, especially with fees for features that should be included in basic plans.
  • Users are disappointed with the missing features like text list storage and higher-than-expected pricing for additional capabilities.
  • Users express concerns about SMS issues such as message expiration, character counting, and limited app functionality.
  • Users find the learning curve challenging with setup and initial processes being complex and unclear.
  • Users find the limited texting features of Textedly restrict their communication efficiency and flexibility.

What Are Recent G2 Reviews of Textedly?

What Are G2 Users Discussing About Textedly?

Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

Average Rating: 4.5/5.0

Total Reviews: 3,734

How Do G2 Users Rate Fin?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.3/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.4/10)

Who Is the Company Behind Fin?

  • Seller: Intercom, Inc.
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    953 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Fin's quick and accurate responses, significantly reducing support workload and enhancing query resolution.
  • Users find Fin's ease of use exceptional, with intuitive navigation and helpful features simplifying the overall experience.
  • Users value the ease of use of Fin, enjoying streamlined onboarding and effective conversation tracking features.
  • Users value the efficiency of Fin, appreciating its easy integration and intuitive interface for seamless operations.
  • Users appreciate the automation features of Fin, enhancing efficiency and client management without overwhelming support teams.
Cons
  • Users find the lack of missing features in Fin limits usability and complicates user experience significantly.
  • Users find Fin's lack of nuance and outdated information frustrating, often leading to verification with human support.
  • Users find the limited features of Fin restrict their ability to fully leverage its capabilities and control.
  • Users experience a steep learning curve with Fin, finding its setup and functionality demanding and complex.
  • Users express concerns over Fin's high pricing, with many features requiring additional payment, leading to unexpected bills.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

Klaviyo

Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.

Average Rating: 4.6/5.0

Total Reviews: 1,314

How Do G2 Users Rate Klaviyo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 6.9/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 7.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Klaviyo?

  • Seller: Klaviyo
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Boston, Massachusetts
  • Twitter: @klaviyo
    22,042 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,983 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Klaviyo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Klaviyo, finding it intuitive for managing campaigns and training others.
  • Users love the powerful automation of Klaviyo, enabling easy, effective, and tailored email marketing campaigns.
  • Users value the powerful automation of Klaviyo, enabling tailored campaigns that enhance engagement and boost revenue.
  • Users love the scheduling and seamless integrations of Klaviyo, enhancing campaign management across various platforms.
  • Users love the easy integration of Klaviyo, enhancing personalized campaigns and connecting effectively with customers.
Cons
  • Users find Klaviyo to be expensive with limited support, which can be overwhelming for beginners.
  • Users find the learning curve steep in Klaviyo, especially newcomers who struggle with its non-intuitive features.
  • Users express concerns about missing features in Klaviyo, including limited channel options and slow customer support.
  • Users find the limited features of Klaviyo hinder their experience, lacking depth and versatility for brand management.
  • Users experience poor customer support, with limited access and slow response times, especially on the free plan.

What Are Recent G2 Reviews of Klaviyo?

What Are G2 Users Discussing About Klaviyo?

Salesmsg

𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

Average Rating: 4.7/5.0

Total Reviews: 409

How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.0/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.3/10 (Category avg: 8.7/10)
  • Analytics: 9.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    44 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Salesmsg, finding it intuitive and convenient for patient communication.
  • Users find Salesmsg to facilitate easy communication, allowing effective interaction without disturbing patients too much.
  • Users value the easy integration with HubSpot, enhancing communication and workflow efficiency in their sales processes.
  • Users value the seamless integration of Salesmsg with HubSpot, enhancing communication and support efficiency.
  • Users value the responsive customer support of Salesmsg, enhancing their overall experience and resolution of issues.
Cons
  • Users desire a dark mode and the ability to upload large images, noting these missing features improve usability.
  • Users experience messaging issues with delivery and limitations, impacting their overall texting experience.
  • Users experience sending issues with blank panels and lack of feedback on message delivery, impacting usability.
  • Users report SMS delivery issues that can delay message viewing and cause unexpected calls during outgoing texts.
  • Users find the slow loading of the mobile app frustrating, often leading to reliance on the desktop version.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,395

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.6/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • Twitter: @ZoomInfo
    23,515 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,221 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the accurate B2B contact data and intuitive filtering options, enhancing targeted prospecting and campaign efficiency.
  • Users appreciate the accuracy of data and intent signals, enhancing their lead generation and targeting efforts effectively.
  • Users find GTM Studio easy to use, enhancing lead enrichment with simple segmentation and sorting options.
  • Users value the reliable and accurate B2B contact data from GTM Studio, enhancing campaign targeting and efficiency.
  • Users value the reliable and accurate B2B contact data offered by GTM Studio, enhancing their targeting and campaign efficiency.
Cons
  • Many users find the pricing too high for small teams, making it less accessible for their needs.
  • Users experience data inaccuracy, with outdated information and missing data for niche roles affecting reliability.
  • Users note that the high pricing may not be suitable for smaller teams with limited budgets.
  • Users find the learning curve steep initially due to the platform's complexity and extensive features.
  • Users find the complex interface of GTM Studio challenging initially, requiring training to navigate effectively.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

Jotform AI Agents

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

Average Rating: 4.5/5.0

Total Reviews: 661

How Do G2 Users Rate Jotform AI Agents?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.0/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Jotform AI Agents?

  • Seller: Jotform
  • Company Website:
  • Year Founded: 2006
  • HQ Location: San Francisco, California
  • Twitter: @Jotform
    39,289 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    901 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 73% Small, 11% Medium

What Do G2 Reviewers Say About Jotform AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Jotform AI Agents, which significantly simplifies survey creation and workflow automation.
  • Users value the easy setup of Jotform AI Agents, enabling seamless integration into daily business operations.
  • Users value the time-saving capabilities of Jotform AI Agents, significantly enhancing their productivity in survey creation.
  • Users value the efficiency of Jotform AI Agents, which streamlines form creation and enhances overall productivity.
  • Users appreciate the setup ease of Jotform AI Agents, allowing for quick integration into daily activities.
Cons
  • Users experience hallucinations and misunderstandings with Jotform AI Agents, leading to confusion and frustration during interactions.
  • Users find the limited AI capabilities challenging, especially for customizing workflows and understanding specific needs.
  • Users find the limited features of Jotform AI Agents restrictive, hindering flexibility in workflows and session management.
  • Users find the inadequate AI features of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries.
  • Users express frustration over the poor understanding of Jotform AI Agents, impacting usability and project success.

What Are Recent G2 Reviews of Jotform AI Agents?

LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

Average Rating: 4.5/5.0

Total Reviews: 786

How Do G2 Users Rate LiveChat?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)

Who Is the Company Behind LiveChat?

  • Seller: Text
  • Company Website:
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    381 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 44% Small, 37% Medium

What Do G2 Reviewers Say About LiveChat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of LiveChat, appreciating its efficient features for both customers and agents.
  • Users appreciate the flexibility and customization of LiveChat, enhancing engagement and streamlining communication with prospects.
  • Users appreciate the ease of use and setup of LiveChat, enhancing effective communication with customers.
  • Users appreciate the helpful real-time interactions of LiveChat that enhance customer support and drive revenue effectively.
  • Users love the easy setup of LiveChat, appreciating its intuitive interface and prompt customer support.
Cons
  • Users find the interface not intuitive, making it hard to locate settings and navigate between features.
  • Users experience chatbot issues with outdated information, lack of personal support, and overwhelming notifications during busy times.
  • Users face difficulties in chat management, struggling with notifications and app accessibility during busy periods.
  • Users find LiveChat expensive, especially nonprofits struggling with high costs and confusing pricing for additional features.
  • Users feel LiveChat needs improvements in AI integration and response templating for a smoother experience and updated information.

What Are Recent G2 Reviews of LiveChat?

What Are G2 Users Discussing About LiveChat?