Best Conversational Marketing Software for Medium-Sized Businesses

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 307

Category Stats (Aug 2026)

  • Average Rating: 4.55/5 (โ†‘0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 360Dialog (+2.74%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,900+ Authentic Reviews
  • 307+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Gridยฎ for Conversational Marketing Software

G2 Gridยฎ for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, Storylane, Birdeye, Podium, Exceed.ai, GTM Studio - Powered by ZoomInfo, and Klaviyo.

Underlying data: [Gridยฎ JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=storylane&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=exceed-ai&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=klaviyo&segment=mid-market)

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SAP Service Cloud

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HubSpot Marketing Hub

Marketing Hub consolidates marketing tools and customer data into a unified platform, eliminating scattered point solutions and simplifying software management for modern marketing teams. Core Value Proposition: HubSpot's Marketing Hub solves three critical pain points stemming from disconnected software: fragmented customer data, inefficient execution, and wasted time on tool management. Built as part of the HubSpot CRM platform, Marketing Hub keeps customer data central to all marketing activitiesโ€“ enabling sales alignment and clear ROI tracking across the full platform. Key Capabilities: Unified Data Architecture: Marketing Hub stores all marketing tools and customer data on one platform. This eliminates data silos and provides complete customer context for personalized marketing at scale. Time Efficiency: Marketers save time previously spent switching between applications, reconciling data across systems, and troubleshooting integration issues that plague multi-tool marketing stacks. Smart CRM Integration: Because Marketing Hub operates as part of the HubSpot CRM platform rather than as a standalone tool, customer information, interaction history, and engagement data remain accessible within the marketing workflow without manual data transfer. Sales-Marketing Alignment: With the complete HubSpot CRM platform, marketing and sales teams work in alignment. Unified reporting ties marketing activities to revenue, proving ROI. Marketing Hub vs. Alternatives: Unlike individual marketing tools requiring manual integration and data transfer, Marketing Hub provides a native connection between email marketing, landing pages, social media management, and data analytics. This eliminates integration complexity and data sync challenges that fragment marketing operations. Marketing Hub delivers powerful capabilities without requiring extensive training, dedicated administrators, or technical implementation teams that complex enterprise platforms demand. Teams can adopt and use the system quickly, focusing on execution rather than software management. Who Should Use Marketing Hub: Marketing Hub serves marketing teams experiencing productivity loss from tool fragmentation, marketers requiring complete customer context for effective personalization, and organizations needing to demonstrate clear marketing ROI. The platform scales from small marketing teams to enterprise organizations without proportional increases in system complexity. Outcome: Marketing Hub enables marketers to save valuable time, provide personalized experiences that attract and convert the right customers at scale, and keep data at the center of everything they doโ€“ all while scaling their company, not complexity.

Average Rating: 4.4/5.0

Total Reviews: 14,263

How Do G2 Users Rate HubSpot Marketing Hub?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.4/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.2/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind HubSpot Marketing Hub?

  • Seller: HubSpot
  • Company Website:
  • Year Founded: 2006
  • HQ Location: Cambridge, Massachusetts, United States
  • Twitter: @HubSpot
    784,270 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    12,158 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Coordinator
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 52% Small, 41% Medium

What Do G2 Reviewers Say About HubSpot Marketing Hub?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of HubSpot Marketing Hub, which simplifies managing all marketing activities in one platform.
  • Users value the automation tools in HubSpot Marketing Hub, significantly boosting productivity and simplifying email marketing processes.
  • Users love the beginner-friendly yet powerful features of HubSpot Marketing Hub, simplifying marketing and automation processes.
  • Users love the powerful automation features of HubSpot Marketing Hub, enabling efficient lead nurturing and campaign management.
  • Users appreciate the seamless integrations of HubSpot Marketing Hub, enhancing collaboration between marketing and sales efforts.
Cons
  • Users find the learning curve steep for HubSpot Marketing Hub, requiring time and training to master its features.
  • Users find HubSpot Marketing Hub's limited features frustrating, lacking essential tools and ease of use compared to competitors.
  • Users find HubSpot Marketing Hub to be expensive as costs rise significantly with increasing features and contacts.
  • Users find the missing features in HubSpot Marketing Hub limit flexibility and increase costs as their needs grow.
  • Users find HubSpot Marketing Hub's high pricing challenging, especially for smaller teams needing advanced features.

What Are Recent G2 Reviews of HubSpot Marketing Hub?

What Are G2 Users Discussing About HubSpot Marketing Hub?

Qualified

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified is built to modernize and maximize inbound pipeline generation with Piper the AI SDR Agent. Piper autonomously engages website visitors, captures leads, and converts them into pipeline with zero human intervention. With Piper, Qualified is transforming pipeline generation as we know it today. Your website is the front door to your business and the pinnacle of pipeline generation, but what happens when interested buyers want to learn more? They submit a web form and move on. Those leads get added to a queue for an inbound Sales Development Rep (SDR) to follow up with and nurture to pipeline for your sales team. How long does it take for an inbound lead to hear back? It can take hours, if not days. In the world of sales and marketing, speed is crucial as 78% of buyers go with the vendor that responds to them first. The problem is it's impossible to respond quickly with the current process because it's painfully manual, time intensive, and it relies on limited human capacity. But it doesnโ€™t have to be this way. In the age of AI, we can put pipeline generation on autopilot. Meet Piper the AI SDR Agent. She operates across your entire inbound motion and works tirelessly to convert qualified buyers into pipeline, 24x7. Piper knows everything about your buyers. She profiles every website visitor to understand whether they're qualified and where they are in the buying journey then works toward her conversion goals. Piper also turns every touchpoint on your website into an opportunity for conversion with live chat, meeting booking, and personalized marketing offers. What's more, Piper works the inbox to send fast, personalized follow up and nurture emails to each and every lead. Hundreds of the worldโ€™s leading brandsโ€”including Crunchbase, Demandbase, Greenhouse, Plaid, and Suseโ€”have hired Piper the AI SDR Agent to grow their inbound pipeline and are seeing real tangible business results.

Average Rating: 4.9/5.0

Total Reviews: 1,533

How Do G2 Users Rate Qualified?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.5/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.4/10 (Category avg: 8.7/10)
  • Analytics: 9.2/10 (Category avg: 8.4/10)

Who Is the Company Behind Qualified?

  • Seller: Salesforce
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • Twitter: @salesforce
    579,511 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    83,223 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Marketing Operations Manager, Sales Development Representative
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 67% Medium, 21% Large

What Do G2 Reviewers Say About Qualified?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional customer support provided by Qualified, enhancing implementation and ongoing value significantly.
  • Users find the dedicated support and visibility from Qualified invaluable for successful implementation and ongoing optimization.
  • Users commend Qualified for its user-friendly interface and innovative features that enhance lead qualification and engagement.
  • Users value the ease of use of Qualified, making integration and maximizing feature benefits seamless and efficient.
  • Users value the exceptional customer service, feeling supported by dedicated team members during implementation and beyond.
Cons
  • Users struggle with the learning curve of Qualified, particularly regarding usability and intuitiveness in various areas.
  • Users find the missing features in Qualified limit functionality, affecting data extraction and user experience.
  • Users note a steep learning curve for using Qualified effectively, though support helps ease the transition.
  • Users desire more customization options for graphic elements and experience-specific shortcuts to enhance user interaction.
  • Users find the complexity of routing rules and setup challenging, requiring significant time and support for mastery.

What Are Recent G2 Reviews of Qualified?

What Are G2 Users Discussing About Qualified?

Storylane

Killer demos for every stage of buying. Storylane is the #1 rated demo automation platform for B2B marketing, sales, and presales teams. Trusted by 5,000+ companies, Storylane gives every team the demos they need and the AI sales agent to convert them. 1/ Demo Suite: Demos built for every channel, every conversation Build, personalize, and share interactive product demos across every stage of the buying journey. Interactive Demos: Create product demos in minutes using screenshot, video, or HTML capture. Personalize with one-click editing, add AI-generated voiceovers and avatars, and translate into 25+ languages. Embed on your website, attach to emails, share as leave-behinds, present at conferences, and more. Sandbox Demos: Stable, responsive product environments for live calls and POCs. No engineering, staging setup, or data injection needed. Hubs: One destination for everything your buyers need: interactive demos, product videos, and sales collateral, complete with choose-your-own-interest screens, engagement tracking, and champion identification. 2/ RepX Chat: Turn your website into your best sales rep Conversational sales agents trained on your product documentation and sales resources. RepX handles discovery, qualifies prospects, and hands off sales-ready accounts to your team 24/7. AI video & voice: Conversational agents that engage visitors around the clock in the kind of interaction people actually stay for. Discovery questions: Asks the questions your top SDRs would (pain points, timing, budget, decision makers) and shares context with your team. Qualification workflows: Define the criteria; RepX handles the routing every time, without a rep in the room. Storylane is built for every team in your GTM engine 1/ Marketing: Convert website visitors into qualified leads, improve pipeline from inbound traffic, generate demand at events 2/ Sales: Share demo leave-behinds to accelerate deals, multi-thread deals with personalized content, run live calls without technical risk 3/ Presales: Scale demo output without engineering lift, personalize environments at scale 4/ CX & Product: Onboard customers faster, drive feature adoption, reduce support load with interactive walkthroughs Why teams choose Storylane: Loved for ease-of-use, trusted for rapid innovation, and proven across the entire GTM engine. #1 rated on G2 in demo automation with a 99/100 satisfaction score.

Average Rating: 4.7/5.0

Total Reviews: 1,544

How Do G2 Users Rate Storylane?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Storylane?

  • Seller: Storylane
  • Company Website:
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • Twitter: @storylaneio
    230 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    76 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Marketing Manager, Product Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About Storylane?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Storylane, enabling quick creation of professional and engaging demos effortlessly.
  • Users love the intuitive demo creation of Storylane, which saves time and empowers them to showcase products effortlessly.
  • Users love the easy creation of interactive demos with Storylane, making the process quick and effortless.
  • Users love the intuitive interface of Storylane, finding it easy to learn and create demos effortlessly.
  • Users love the ease of creation with Storylane, enabling fast, interactive demos without heavy engineering effort.
Cons
  • Users find costly multiple demos and mobile optimization lacking, affecting overall user experience and accessibility.
  • Users express frustration with demo issues, particularly the lack of mobile optimization and jittery experiences in presentations.
  • Users face limited customization options with Storylane, making adjustments and flexibility quite challenging for various needs.
  • Users experience editing difficulties due to slow loading times and less-than-perfect auto segmentation, requiring manual adjustments.
  • Users note the limited customization options in Storylane, which may hinder brand aesthetic alignment in demos.

What Are Recent G2 Reviews of Storylane?

What Are G2 Users Discussing About Storylane?

Birdeye

Birdeye builds AI agents for multi-location brands โ€” trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location โ€” for marketing, operations, and customer experience โ€” that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers โ†’ Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations โ€” from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location โ€” without stretching your team thinner. Agents โ†’ Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do โ€” and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act โ€” together โ€” to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready โ†’ Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.

Average Rating: 4.7/5.0

Total Reviews: 4,072

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 9.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    1,442 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users find Birdeye incredibly easy to use, appreciating the intuitive setup and seamless navigation for managing reviews.
  • Users value the ease of use of Birdeye, finding navigation and review management straightforward and efficient.
  • Users value the user-friendly review management features of Birdeye, enhancing communication and reputation effortlessly.
  • Users commend the excellent customer support from Birdeye, ensuring smooth integration and great success in implementation.
  • Users appreciate the ease of use and convenience of Birdeye, especially for managing reviews and patient communication.
Cons
  • Users note the missing features in Birdeye, wishing for integration with TikTok and other enhancements.
  • Users note that Birdeye's slow UI and AI improvements needed impact efficiency and customer service experience.
  • Users find it confusing to manage reviews effectively due to integration and dashboard usability issues.
  • Users note a learning curve with Birdeye's interface that may challenge those less familiar with technology.
  • Users find the limited features of Birdeye lack comprehensive tools and integrations needed for a better experience.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Podium

Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversationโ€”text, call, or web chatโ€”into revenue. Trusted by over 100,000 local businessesโ€”from auto dealerships and HVAC services to aesthetics centers and retailersโ€”Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that respondsโ€”but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podiumโ€™s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into salesโ€”automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Companyโ€™s Most Innovative Companies. But itโ€™s proudest of its 92% five-star ratingsโ€”earned daily from delighted users.

Average Rating: 4.5/5.0

Total Reviews: 2,026

How Do G2 Users Rate Podium?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.3/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Podium?

  • Seller: Podium
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Lehi, UT
  • Twitter: @PodiumHQ
    4,178 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    1,569 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Owner, General Manager
  • Top Industries: Automotive, Retail
  • Company Size: 60% Small, 35% Medium

What Do G2 Reviewers Say About Podium?

AI-generated summary from verified user reviews

Pros
  • Users commend Podium for its user-friendly design, ensuring easy navigation and effective customer management.
  • Users commend Podium for its fantastic support and user-friendly features, ultimately enhancing business operations and customer engagement.
  • Users appreciate Podium's unified communication capabilities, seamlessly integrating messages across various platforms into one intuitive dashboard.
  • Users find easy communication with Podium vital for real-time customer engagement and access to previous messages.
  • Users praise the excellent customer support from Podium, enhancing business operations and increasing customer satisfaction seamlessly.
Cons
  • Users experience messaging issues in Podium, struggling to manage large volumes and retrieve past correspondence efficiently.
  • Users note the lack of additional features in Podium, affecting their service offerings and customer interaction experience.
  • Users find Podium has limited features, making it challenging to manage large message volumes and lacking integration with Hubspot.
  • Users find Podium's pricing to be excessive, particularly for small businesses seeking advanced features.
  • Users are frustrated with poor customer support, facing delays and unnecessary hurdles during the cancellation process.

What Are Recent G2 Reviews of Podium?

What Are G2 Users Discussing About Podium?

Exceed.ai

Exceed.ai is a conversational marketing platform that helps marketers drive more pipeline from email and website visitors. Exceed AI Assistant works 24/7/365 alongside humans to ensure every lead is followed up with, nurtured, and qualified using two-way email conversations. When a lead is qualified and ready to talk to a human it will go ahead and book a meeting directly on your repโ€™s calendar. It also automatically updates your CRM and marketing automation platform with the latest lead status when leads are qualified, change jobs, leave the company, are not the right person, or ask to be contacted at a later time. Learn how leading companies like Elkem, On24, SugarCRM, Hearst, Comeet and others use Exceed.ai to Exceed their goals at https://exceed.ai/ Businesses use Exceed for: 1. Inbound lead follow up - Immediately respond to and follow-up with incoming leads 2. Convert website visitors into leads via chatbot 3. Qualify leads (MQLs) - Verify a lead's intent and qualify before handing it to sales 4. Sales touched but unresponsive - Follow-up after a rep has attempted outreach but the lead has been unresponsive. 5. Activation of cold/dormant leads - Initiate contact with prospects that previously expressed interest 6. Up-sell - Readout to free users to identify if they are ready to converse with a human rep 7. Low scoring and recently engaged leads - Reach out to leads that recently engaged in low-scoring, first-touch activities like content syndication, social media etc

Average Rating: 4.6/5.0

Total Reviews: 84

How Do G2 Users Rate Exceed.ai?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.8/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Exceed.ai?

  • Seller: Genesys
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    8,569 employees on LinkedInยฎ
  • Phone: +1 650 466 - 1100

Who Uses This Product?

  • Top Industries: Computer Software, Venture Capital & Private Equity
  • Company Size: 59% Small, 35% Medium

What Do G2 Reviewers Say About Exceed.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Exceed.ai, enhancing lead engagement and freeing up sales teams for important tasks.
  • Users value the automated lead qualification and engagement of Exceed.ai, streamlining sales processes and enhancing efficiency.
  • Users appreciate the automatic qualification and engagement of leads with Exceed.ai, enhancing efficiency and boosting sales outreach.
  • Users love the automation ease of Exceed.ai, enhancing lead engagement and saving valuable time for the sales team.
  • Users appreciate the efficiency of Exceed.ai, as it automates lead engagement and streamlines sales processes significantly.
Cons
  • Users note the AI's tendency to give up quickly on technical inquiries, affecting the overall user experience.
  • Users find limited customization in Exceed.ai, making advanced workflows and personalization somewhat challenging to implement.
  • Users feel the complexity in setup and rigid AI responses hinder effective use, especially for detailed analytics.
  • Users find the difficult setup of Exceed.ai can be quite challenging, impacting initial usability and experience.
  • Users find the inadequate reporting on Exceed.ai limiting for deeper insights and customized analytics.

What Are Recent G2 Reviews of Exceed.ai?

What Are G2 Users Discussing About Exceed.ai?

GTM Studio - Powered by ZoomInfo

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

Average Rating: 4.5/5.0

Total Reviews: 3,395

How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.6/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.0/10 (Category avg: 8.7/10)
  • Analytics: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

  • Seller: ZoomInfo
  • Company Website:
  • Year Founded: 2000
  • HQ Location: Vancouver, WA
  • Twitter: @ZoomInfo
    23,515 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    4,221 employees on LinkedInยฎ

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 63% Medium, 24% Large

What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

AI-generated summary from verified user reviews

Pros
  • Users value the accurate B2B contact data and intuitive filtering options, enhancing targeted prospecting and campaign efficiency.
  • Users appreciate the accuracy of data and intent signals, enhancing their lead generation and targeting efforts effectively.
  • Users find GTM Studio easy to use, enhancing lead enrichment with simple segmentation and sorting options.
  • Users value the reliable and accurate B2B contact data from GTM Studio, enhancing campaign targeting and efficiency.
  • Users value the reliable and accurate B2B contact data offered by GTM Studio, enhancing their targeting and campaign efficiency.
Cons
  • Many users find the pricing too high for small teams, making it less accessible for their needs.
  • Users experience data inaccuracy, with outdated information and missing data for niche roles affecting reliability.
  • Users note that the high pricing may not be suitable for smaller teams with limited budgets.
  • Users find the learning curve steep initially due to the platform's complexity and extensive features.
  • Users find the complex interface of GTM Studio challenging initially, requiring training to navigate effectively.

What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

Klaviyo

Klaviyo is the all-in-one platform that helps B2C businesses grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI , Klaviyo empowers B2C businesses: - Orchestrate your email marketing, SMS marketing, RCS, push, WhatsApp, reviews, forms, and ads in one platform - Sync with 400+ tools to capture and unify behavior data - AI-optimized messages, segments, timing, and creative to scale conversions - Unlock analytics like RFM, funnel reporting, and catalog insights By capturing every click, purchase, and conversation into a unified profile, Klaviyo powers marketing automation that drives personalized, trigger-based journeys across every channel - no extra tools or complex setup required. Join more than 170,000 businesses using Klaviyo to create a true omnichannel experience for your customers. To learn more about Klaviyo or to request a demo, visit www.klaviyo.com.

Average Rating: 4.6/5.0

Total Reviews: 1,314

How Do G2 Users Rate Klaviyo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Gathering: 6.9/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.3/10 (Category avg: 8.7/10)
  • Analytics: 7.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Klaviyo?

  • Seller: Klaviyo
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Boston, Massachusetts
  • Twitter: @klaviyo
    22,042 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    2,983 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 81% Small, 16% Medium

What Do G2 Reviewers Say About Klaviyo?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the ease of use of Klaviyo, finding it intuitive for managing campaigns and training others.
  • Users love the powerful automation of Klaviyo, enabling easy, effective, and tailored email marketing campaigns.
  • Users value the powerful automation of Klaviyo, enabling tailored campaigns that enhance engagement and boost revenue.
  • Users love the scheduling and seamless integrations of Klaviyo, enhancing campaign management across various platforms.
  • Users love the easy integration of Klaviyo, enhancing personalized campaigns and connecting effectively with customers.
Cons
  • Users find Klaviyo to be expensive with limited support, which can be overwhelming for beginners.
  • Users find the learning curve steep in Klaviyo, especially newcomers who struggle with its non-intuitive features.
  • Users express concerns about missing features in Klaviyo, including limited channel options and slow customer support.
  • Users find the limited features of Klaviyo hinder their experience, lacking depth and versatility for brand management.
  • Users experience poor customer support, with limited access and slow response times, especially on the free plan.

What Are Recent G2 Reviews of Klaviyo?

What Are G2 Users Discussing About Klaviyo?

Genesys Cloud CX

Genesys Cloud CXยฎ is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI.

Average Rating: 4.4/5.0

Total Reviews: 1,468

How Do G2 Users Rate Genesys Cloud CX?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.7/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.9/10 (Category avg: 8.7/10)
  • Analytics: 9.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Genesys Cloud CX?

  • Seller: Genesys
  • Company Website:
  • Year Founded: 1990
  • HQ Location: Menlo Park, CA
  • Twitter: @Genesys
    32,180 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    8,569 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Manager, Case Advocate
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 45% Medium, 40% Large

What Do G2 Reviewers Say About Genesys Cloud CX?

AI-generated summary from verified user reviews

Pros
  • Users find Genesys Cloud CX to be exceptionally easy to use, empowering business users to independently manage configurations.
  • Users value the continuous feature evolution of Genesys Cloud CX, enhancing contact center operations and user satisfaction.
  • Users value the reliability of Genesys Cloud CX, praising its accessibility and support for business continuity.
  • Users value the efficiency of Genesys Cloud CX, enhancing agility and simplifying contact center operations across multiple channels.
  • Users appreciate the intuitive interface of Genesys Cloud CX, enhancing management of customer interactions and workforce performance.
Cons
  • Users note the limited features of Genesys Cloud CX, particularly in voice translation and tool availability.
  • Users note the missing features in Genesys Cloud CX, including limited dashboard customization and complex reporting options.
  • Users find the complexity of the interface challenging, especially for newcomers navigating multiple features and settings.
  • Users find the inadequate reporting capabilities of Genesys Cloud CX frustrating, requiring extra effort for basic insights.
  • Users find the learning curve steep with Genesys Cloud CX, as the interface and features can be confusing initially.

What Are Recent G2 Reviews of Genesys Cloud CX?

What Are G2 Users Discussing About Genesys Cloud CX?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks โ€” all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more โ€” giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.3/5.0

Total Reviews: 242

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.9/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.7/10 (Category avg: 8.7/10)
  • Analytics: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    25 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Marketing Manager, Business Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly.
  • Users value the clear and consistent communication from SalesCaptain, enhancing client experience and organization significantly.
  • Users appreciate the ease of use of SalesCaptain, streamlining client communication and enhancing organization and efficiency.
  • Users appreciate SalesCaptain for its immediate response capability, ensuring no leads go cold during busy times.
  • Users appreciate the clear and consistent communication from SalesCaptain, enhancing client experience and building trust.
Cons
  • Users note a steep learning curve for initial setup, making customization and advanced features challenging at first.
  • Users find the time-consuming onboarding process frustrating, particularly for larger teams and new users of SalesCaptain.
  • Users desire more sophisticated reporting in SalesCaptain to better analyze key performance metrics and gain insights.
  • Users express frustration over limited customization, wishing for more flexibility in dashboards and reporting options.
  • Users note a steep learning curve for initial setup and advanced configuration, requiring time to adjust to features.

What Are Recent G2 Reviews of SalesCaptain?

Fin

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk โ€“ no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step โ€“ booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability โ€“ย reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the worldโ€™s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews.

Average Rating: 4.5/5.0

Total Reviews: 3,734

How Do G2 Users Rate Fin?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Gathering: 8.3/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.8/10 (Category avg: 8.7/10)
  • Analytics: 8.2/10 (Category avg: 8.4/10)

Who Is the Company Behind Fin?

  • Seller: Intercom, Inc.
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, CA
  • Twitter: @fin_ai
    45,225 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    953 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 56% Small, 37% Medium

What Do G2 Reviewers Say About Fin?

AI-generated summary from verified user reviews

Pros
  • Users appreciate Fin's quick and accurate responses, significantly reducing support workload and enhancing query resolution.
  • Users find Fin's ease of use exceptional, with intuitive navigation and helpful features simplifying the overall experience.
  • Users value the ease of use of Fin, enjoying streamlined onboarding and effective conversation tracking features.
  • Users value the efficiency of Fin, appreciating its easy integration and intuitive interface for seamless operations.
  • Users appreciate the automation features of Fin, enhancing efficiency and client management without overwhelming support teams.
Cons
  • Users find the lack of missing features in Fin limits usability and complicates user experience significantly.
  • Users find Fin's lack of nuance and outdated information frustrating, often leading to verification with human support.
  • Users find the limited features of Fin restrict their ability to fully leverage its capabilities and control.
  • Users experience a steep learning curve with Fin, finding its setup and functionality demanding and complex.
  • Users express concerns over Fin's high pricing, with many features requiring additional payment, leading to unexpected bills.

What Are Recent G2 Reviews of Fin?

What Are G2 Users Discussing About Fin?

Salesmsg

๐—ฆ๐—ฎ๐—น๐—ฒ๐˜€๐—บ๐˜€๐—ด ๐—ถ๐˜€ ๐˜๐—ต๐—ฒ ๐—ฐ๐—ผ๐—ป๐˜ƒ๐—ฒ๐—ฟ๐˜€๐—ฎ๐˜๐—ถ๐—ผ๐—ป ๐—ฝ๐—น๐—ฎ๐˜๐—ณ๐—ผ๐—ฟ๐—บ ๐˜๐—ต๐—ฎ๐˜ ๐—บ๐—ฎ๐—ธ๐—ฒ๐˜€ ๐—ฒ๐˜ƒ๐—ฒ๐—ฟ๐˜† ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป ๐˜ƒ๐—ถ๐˜€๐—ถ๐—ฏ๐—น๐—ฒ, ๐˜๐—ฟ๐—ฎ๐—ฐ๐—ธ๐—ฎ๐—ฏ๐—น๐—ฒ, ๐—ฎ๐—ป๐—ฑ ๐—ฝ๐—ฟ๐—ผ๐—ณ๐—ฒ๐˜€๐˜€๐—ถ๐—ผ๐—ป๐—ฎ๐—น: ๐—ณ๐—ฟ๐—ผ๐—บ ๐˜๐—ต๐—ฒ ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐˜๐—ฒ๐˜…๐˜ ๐˜๐—ผ ๐—ฎ ๐—น๐—ถ๐—ณ๐—ฒ๐—น๐—ผ๐—ป๐—ด ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: โ€ข Sales: automated first response, shared inbox, full rep visibility โ€ข Marketing: broadcasts, segmented campaigns, CRM-triggered sequences โ€ข Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: โ€ข Cut daily recruiting work from 4 hours to 30 minutes with AI qualification โ€ข Dropped average lead response time from 27 to 21 minutes โ€ข Grew reps hitting quota from 3 to 13 after adding conversation visibility โ€ข 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg.

Average Rating: 4.7/5.0

Total Reviews: 409

How Do G2 Users Rate Salesmsg?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Gathering: 9.0/10 (Category avg: 8.4/10)
  • Audience Targeting: 9.3/10 (Category avg: 8.7/10)
  • Analytics: 9.1/10 (Category avg: 8.4/10)

Who Is the Company Behind Salesmsg?

  • Seller: Salesmsg
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Delray Beach, FL
  • Twitter: @salesmsg
    148 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    44 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Owner, Sales
  • Top Industries: Health, Wellness and Fitness, Real Estate
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Salesmsg?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Salesmsg, finding it intuitive and convenient for patient communication.
  • Users find Salesmsg to facilitate easy communication, allowing effective interaction without disturbing patients too much.
  • Users value the easy integration with HubSpot, enhancing communication and workflow efficiency in their sales processes.
  • Users value the seamless integration of Salesmsg with HubSpot, enhancing communication and support efficiency.
  • Users value the responsive customer support of Salesmsg, enhancing their overall experience and resolution of issues.
Cons
  • Users desire a dark mode and the ability to upload large images, noting these missing features improve usability.
  • Users experience messaging issues with delivery and limitations, impacting their overall texting experience.
  • Users experience sending issues with blank panels and lack of feedback on message delivery, impacting usability.
  • Users report SMS delivery issues that can delay message viewing and cause unexpected calls during outgoing texts.
  • Users find the slow loading of the mobile app frustrating, often leading to reliance on the desktop version.

What Are Recent G2 Reviews of Salesmsg?

What Are G2 Users Discussing About Salesmsg?

ContactPigeon

ContactPigeon empowers retailers to build interactions that resonate deeply with their customers. By unifying real-time customer data with advanced AI and automation engines, we enable businesses to scale their engagements across channels effectively while cultivating enduring customer loyalty through every step of the customer journey. The platform is built around two core components. The Omnichannel Customer Engagement solution enables retailers to manage and execute marketing campaigns across multiple built-in messaging channels, ensuring consistency and relevance in every customer interaction. Our powerful Customer Data Platform (CDP) collects, analyzes, and uses customer data to create automated, personalized experiences at scale. Together, these components provide a comprehensive solution for retailers looking to build meaningful, lasting relationships with their audience. The ContactPigeon suite offers a robust set of features, including: โ€ข Automated customer journey orchestration that ensures a cohesive and seamless experience across all touchpoints and channels โ€ข Built-in messaging channels and campaign manager that covers email, mobile (sms / WhatsApp / Viber), push notifications, pop-ups, forms, chatbot, and direct mails โ€ข BI tools for real-time analytics and customizable dashboards for deep insights into customer behavior and campaign performance โ€ข AI-driven product recommendations and RFM analysis to enhance the shopping experience and predict the at-risk customers โ€ข Advanced customer segmentation and clustering capabilities to segment your audience effectively, enabling targeted marketing that resonates with specific groups

Average Rating: 4.9/5.0

Total Reviews: 289

How Do G2 Users Rate ContactPigeon?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)

Who Is the Company Behind ContactPigeon?

  • Seller: ContactPigeon
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Athens, Greece
  • Twitter: @ContactPigeon
    456 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    32 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Marketing Manager, Marketing Director
  • Top Industries: Apparel & Fashion, Retail
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About ContactPigeon?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation efficiency of ContactPigeon, enhancing campaign coordination and boosting revenue generation significantly.
  • Users highlight the effective automation flows of ContactPigeon, streamlining their marketing processes remarkably.
  • Users appreciate the flexibility in managing customer engagement with ContactPigeon, streamlining diverse marketing activities effectively.
  • Users value the effective email marketing of ContactPigeon, enhancing organization and boosting revenue through tailored campaigns.
  • Users value the diverse features of ContactPigeon, enjoying seamless management of multiple marketing channels from one platform.
Cons
  • Users find the learning curve steep for advanced features, complicating tasks despite responsive support from the team.
  • Users experience slow performance at times, especially with larger campaign lists and reports, impacting usability.
  • Users find that the platform experiences slow loading times occasionally, which can impact efficiency and user experience.
  • Users find the high complexity of certain features in ContactPigeon challenging, despite overall functionality being satisfactory.
  • Users find the user experience lacking in some specific areas, which can hinder effective use of the platform.

What Are Recent G2 Reviews of ContactPigeon?

What Are G2 Users Discussing About ContactPigeon?

Textedly

Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: โ€ข Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. โ€ข Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. โ€ข Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. โ€ข Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audienceโ€™s time zones. โ€ข Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. โ€ข Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: โ€ข Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. โ€ข Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. โ€ข Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences.

Average Rating: 4.6/5.0

Total Reviews: 1,392

How Do G2 Users Rate Textedly?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.0/10 (Category avg: 8.4/10)
  • Audience Targeting: 7.6/10 (Category avg: 8.7/10)
  • Analytics: 7.4/10 (Category avg: 8.4/10)

Who Is the Company Behind Textedly?

  • Seller: Textedly
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Los Angeles, CA
  • Twitter: @textedly_
    400 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    14 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Non-Profit Organization Management, Real Estate
  • Company Size: 66% Small, 28% Medium

What Do G2 Reviewers Say About Textedly?

AI-generated summary from verified user reviews

Pros
  • Users commend Textedly for its responsive customer support, helping them navigate SMS marketing with ease and confidence.
  • Users find Textedly remarkably easy to use, with an intuitive interface that simplifies mass text scheduling and tracking.
  • Users appreciate the helpful customer support of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences.
  • Users appreciate the easy communication capabilities of Textedly, enhancing customer engagement and response rates significantly.
  • Users love the efficiency of text messaging with Textedly, saving time and improving appointment confirmations.
Cons
  • Users find Textedly's pricing to be expensive, especially with fees for features that should be included in basic plans.
  • Users are disappointed with the missing features like text list storage and higher-than-expected pricing for additional capabilities.
  • Users express concerns about SMS issues such as message expiration, character counting, and limited app functionality.
  • Users find the learning curve challenging with setup and initial processes being complex and unclear.
  • Users find the limited texting features of Textedly restrict their communication efficiency and flexibility.

What Are Recent G2 Reviews of Textedly?

What Are G2 Users Discussing About Textedly?

Gupshup

Gupshup.io is the leading Conversation Cloud for marketing, commerce, and support automation. Gupshupโ€™s automation solutions enable 45,000+ brands across India, Latin America, Europe, Southeast Asia, the Middle East, and the United States to deliver better customer experience, and increased revenue while saving costs. Citibank, Akzo Nobel, Khan Academy, Unilever, MPL, Netflix, Flipkart, and Ola are a few of its leading clients. With a single messaging API for 30+ channels across voice, text, and chat, the Gupshup Conversation Cloud powers over 10 billion messages per month.

Average Rating: 4.4/5.0

Total Reviews: 66

How Do G2 Users Rate Gupshup?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Lead Gathering: 7.6/10 (Category avg: 8.4/10)
  • Audience Targeting: 8.1/10 (Category avg: 8.7/10)
  • Analytics: 7.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Gupshup?

  • Seller: Gupshup
  • Year Founded: 2004
  • HQ Location: San Francisco, US
  • Twitter: @gupshup
    3,032 Twitter followers
  • LinkedInยฎ Page: www.linkedin.com
    960 employees on LinkedInยฎ

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Automotive, Computer Software
  • Company Size: 49% Medium, 30% Large

What Do G2 Reviewers Say About Gupshup?

AI-generated summary from verified user reviews

Pros
  • Users praise GupShup for its ease of use, making marketing campaigns simple and effective with great support.
  • Users value the excellent customer support from Gupshup, which aids in smooth integration and service operation.
  • Users value Gupshup for its robust messaging platform and exceptional support from dedicated account managers like Stuti Dubey.
  • Users praise the easy integrations with CRM and seamless API setup, enhancing their experience significantly.
  • Users praise Gupshup for its user-friendly tools and effective multi-channel integration, enhancing customer communication seamlessly.
Cons
  • Users find the dashboard issues frustrating, needing improvements for better usability and template updates.
  • Users express dissatisfaction with Gupshup's poor customer support, highlighting slow response times and lack of dedicated assistance.
  • Users experience slow performance with Gupshup, as templates and pages often take time to load and refresh.
  • Users report a delayed response from the support team, affecting the overall experience with Gupshup.
  • Users find the inadequate reporting of Gupshup frustrating, seeking improvements for better clarity and functionality.

What Are Recent G2 Reviews of Gupshup?

What Are G2 Users Discussing About Gupshup?